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List of Bot Development Companies | Hire Bot Developers

  • Aguai Solutions Pvt Ltd

    Product Engineering and Digital Solutions
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    We are an Award winning Software Technology Company offering Product Engineering and Software Services to global organizations. As a boutique Digital Solutions firm, Design Thinking, Agile, Flexibility and UI/ UX are coded in our genes. These are the core foundations on which our expertise and capabilities are bui ... read more about Aguai Solutions Pvt Ltd

    "Software Engineering Manager"
    Harish Bheemavarapu, Software Engineering Manager at Omnicell
    $25 - $49/hr
    10 - 49
    2013
    Bengaluru, India
  • We're a web development company in Ahmedabad, working to make web a better platform for our clients. We are small team of creative designers and passionate developers. Since 2016, We at trileotech, working with bunch of amazing artisans constantly to deliver effective and optimized outcome to our clients worldwide. ... read more about Trileotech

    "Best team for Product Development"
    RUTVIJ VORA, C.T.O and Founder at CAREERKHOJJ
    < $25/hr
    2 - 9
    2016
    Ahmedabad, India
  • Apphitect

    Leading Mobile App Development Company
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    Apphitect is a Dubai based digital transformations company driving innovations in Social, Mobile, Analytics and Cloud (SMAC) technologies. The company is counted as a top contender amidst the best mobile app development companies in Dubai. 

    < $25/hr
    250 - 999
    2008
    Dubai, UAE
  • Inevitable Infotech was established in 2019, with the vision of creating Innovative, Impeccable and Easy-to-Use web and mobile applications that help you grow your Business. Inevitable – Built to Perfection Our motto is to build and deliver services and product with perfection. Inevitable Infotech specia ... read more about Inevitable Infotech Pvt. Ltd.

    < $25/hr
    2 - 9
    2019
    Ahmedabad, India
  • Napoleon IT

    Digital transformation for your business
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    Napoleon IT is a software development company. We offer out-of-the-box solutions and provide software development services. We specialise in data science and high-load mobile and web applications. Our mission is to become lifelong digital transformation partner and build solutions that give competitive advantage and ... read more about Napoleon IT

    $25 - $49/hr
    50 - 249
    2011
    Moscow, Russia
  • DigitalMenti

    Digital consultancy & software development company
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    We are a London based digital outsourcing agency with our technology center based in Chandigarh (India). Chandigarh is a beautiful city in the foothills of Himalayas and is home to a number of prestigious universities and engineering colleges noted for academic excellence. We have a team of highly skilled professional ... read more about DigitalMenti

    $50 - $99/hr
    50 - 249
    2011
    London, United Kingdom
  • KeenEthics

    Code for business, care for the world.
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    KeenEthics is an ethical web and mobile development partner based in Eastern Europe and represented in the Netherlands and the United States. Since 2015, we have been solving business challenges with full-cycle development. More than 40 companies have turned their ideas into lucrative products with us. The successfu ... read more about KeenEthics

    $25 - $49/hr
    50 - 249
    2015
    Jerzmanowice, Poland
  • Azumo

    Software Development, Bots and Managed Services.
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    At Azumo, we believe there is a better way for companies like yours to grow and manage your technology solutions. A more insightful, less transactional way where you the client is rewarded by your technology investments. We’re passionate about it, and our mission is to help you benefit from it. We focus on creati ... read more about Azumo

    $50 - $99/hr
    10 - 49
    2016
    San Francisco, California
  • EliteSigma Infotech

    Convert Thoughts to Reality
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    EliteSigma Infotech is an IT Solutions and Services provider with excellent Website Development and Chrome Extension Development skills and has been collaborating with customers around the globe. With in-depth experience, comprehensive intelligence system, across various industries and domains, we work with compan ... read more about EliteSigma Infotech

    $25 - $49/hr
    10 - 49
    2020
    Ahmedabad, India
  • White Cloak is a software development company that creates custom digital solutions to empower your business. Established in 2014, White Cloak has been helping businesses grow and improve their performance through software tailor-fit to their goals.  

    NA
    50 - 249
    2014
    Pasig, Philippines
  • Human Pixel Pty Ltd

    We are humans, we act like humans.
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    We are humans, we act like humans, and we think like humans. And we call out anyone who does the opposite. Collaboration is one of our core values. We collaborate with our clients and become a team to achieve the best outcomes possible. You’ll get no buzz words here, or techno-jargon. We shoot straight and delive ... read more about Human Pixel Pty Ltd

    NA
    50 - 249
    2017
    Sydney, Australia
  • SugarBrown India is the unique full-time digital marketing agency that strives to join forces with clients to achieve mutual business goals. We are a passionate team of marketers, designers, developers, and writers who pride themselves in offering a wide range of custom web services to small and large-size businesses i ... read more about SugarBrown India Pvt. Ltd.

    $25 - $49/hr
    2 - 9
    2019
    Rohtak, India
  • BlockchainLabs.ai Co., Ltd.

    Full service software agency in Bangkok
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    We are a full service software development agency based in Bangkok, Thailand, and we love building high quality web and mobile apps, from design to development. We also have special expertise in AI Chatbots based on Google Dialogflow, mobile and web apps based on Flutter, and creating beautiful UI / UX design.

    NA
    10 - 49
    2018
    Bangkok, Thailand
  • Atos Syntel

    Combining Expertise, Evolving digital Journeys
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    Atos|Syntel is a leading global provider of integrated information technology and knowledge process services. We help global enterprises evolve the core by leveraging automation, scaled agile and cloud platforms to build efficient application development and management, testing and infrastructure solutions. Our digital ... read more about Atos Syntel

    $150 - $199/hr
    10000+
    1980
    Phoenix, Arizona
  • Codel Smartech

    Smart Technologies for Africa.
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    Codel Smartech Pvt Ltd formely Codel Systems PBC is a software company that specializes in Artificial Intelligence powered customer support software and chatbots. We digitalize your business by building software into its core! We are the hub of mobile app development, software engineering, business intelligence, and mo ... read more about Codel Smartech

    NA
    2 - 9
    2016
    Harare, Zimbabwe
  • idPowers

    Web Development | DevOps | Web Automation
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    idPowers is an international team of skilled IT developers from Center & Eastern Europe, operating since 2013. We have a successful track record of bringing conceptual ideas to fully functional web applications. We have over 8 years of experience in designing, developing, and delivering quality web applications. We ... read more about idPowers

    $25 - $49/hr
    10 - 49
    2013
    Riga, Latvia
  • Globtier from the day of its establishment in 2005, is providing small, midsize and startup enterprises with advanced IT solutions and uplifting their business performance with innovative workflow. Over the years, we have established a track record of providing cost-effective managed IT services, software development, ... read more about Globtier Infotech Private Limited

    $25 - $49/hr
    1,000 - 9,999
    2005
    Noida, India
  • Data Prophets LLP

    Building AI for Businesses in leveraging Data
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    Data Prophets is a trusted AI & Data consulting company, delivering AI/ML solutions to drive business outcomes for startups and enterprises. We have deep expertise in Machine Learning, Deep Learning, Data Analytics, Image Recognition, Computer Vision, Natural language processing, MLOps, Rob ... read more about Data Prophets LLP

    < $25/hr
    10 - 49
    2019
    Ahmedabad, India
  • Welcome to Microcode Software, your trusted partner for all your IT services needs. We are a leading comprehensive solutions provider specializing in translation, digital marketing, and website design. With our expertise and dedication, we aim to help businesses worldwide achieve their goals and reach new heights of su ... read more about Microcode Software LLP

    $25 - $49/hr
    10 - 49
    2021
    Delhi, India
  • Well Good Creative

    Beautiful websites, high-impact digital marketing
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    Well Good, as per our name is a business for good. Through the creation of beautiful, high quality digital  products, we support, empower businesses like yours to grow - we are all about helping you do well. We're a small, friendly team of specialists based in NZ with over 20 years of experience working wit ... read more about Well Good Creative

    $100 - $149/hr
    2 - 9
    2018
    Wellington, New Zealand
  • Porat

    Empowering Your Business, Enhancing Your Future
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    Porat distinguishes itself as an energetic and progressive entity in the realm of Business Process Outsourcing (BPO). We are driven by a mission to bolster businesses, taking charge of their secondary functions to pave the way for their primary goals of expansion and creativity. Our approach is tailored, utilizing cutt ... read more about Porat

    NA
    10 - 49
    2013
    Tel Aviv, Israel
  • Designly

    Specialize in web design
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    Welcome to Designly! We specialize in creating visually stunning and user-friendly websites that will help your business succeed online. Our team of experienced designers and developers will work closely with you to understand your needs and create a website that not only looks great, but also effectively communicates ... read more about Designly

    $25 - $49/hr
    10 - 49
    Madison, Wisconsin
  • Dot Com Development

    On Time ... On Budget ... Exceeding Expectation
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    Dot Com Development is an awarded and top software development & IT consulting company offering innovative solutions for diverse industry verticals. We strive to be an invaluable catalyst for building a culture of innovation. Our breakthrough web and mobile solutions have the capability to challenge the limits and ... read more about Dot Com Development

    "Professional and highest quality commitment to satisfaction"
    Kim Rondina, Owner / Physical Therapist at Transform Manual Physical Therapy, PLLC
    $50 - $99/hr
    10 - 49
    2004
    Scottsdale, Arizona
  • At OCDLab, we believe in innovation with simplicity. With each new project, we thrive to outperform ourselves. All the complexities stay under the hood and what you see is a beautifully polished UI at blazing speed and great UX. We help our clients to polish and refine ideas. We understand the many pitfalls, apps ca ... read more about OCDLab, LLC

    "Highly Recommended"
    Anonymous
    $25 - $49/hr
    10 - 49
    2009
    Irvine, California
  • WOXAPP

    Mobile applications for startups and businesses
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    We position ourselves as a full participant in the mobile development market. Over 8 years of work, we have managed to accumulate substantial experience and our own expertise in developing projects for startups and businesses. Native app development for iOS and Android is our strong feature since we approach every proj ... read more about WOXAPP

    "Review for WOXAPP"
    Andreas Woster
    $25 - $49/hr
    10 - 49
    2011
    Dnipropetrovsk, Ukraine
  • Based out of Noida (India) and with presence in the United States and South Africa, Maxtra Technologies has emerged as the leading IT solution company. To deliver splendid qualities and match our client’s expectations, we at Maxtra Technologies initiate with step-by-step planning: Conceptualizing the ideas ... read more about Maxtra Technologies

    "Multivendor E-Commerce Dev for International Trade Company"
    Macy Jones
    < $25/hr
    50 - 249
    2009
    Noida, India
  • Acropolium

    Software Development & Technology Consulting
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    Acropolium is an international software development & technology consulting company with a strong focus on partnerships.For 20 years, we have been empowering businesses to disrupt markets and achieve their goals by delivering outstanding digital solutions.Our long-term, reliable history gives an outstanding ex ... read more about Acropolium

    "Absolute professionals, knowledgeable, involved, hardworking, reliable and experienced"
    Vita Jasaite, Business Developer at Aciety
    $50 - $99/hr
    50 - 249
    2003
    Ceske Budejovice, Czech Republic
  • Finwin Technologies is a global provider of digital platform engineering and software development solutions. We are a new-age innovative IT engineering company that provides world-class IT services. The company focused on Fintech and AI solutions to grow your business quickly and cost-effectively.   Our comp ... read more about Finwin Technologies

    "My name is Grigory Vasilkov, I’m the CTO of Chaingraph (a smart contract analytic platform for Ethereum blockchain network)"
    Grigory Vasilkov, CTO at Chaingraph
    $25 - $49/hr
    50 - 249
    2018
    Singapore, Singapore
  • Led by speed, innovation, and quality, Udupi Web Solutions is a well-established company offering full-fledged web, tablet,  and mobile application development services. Our calibre lies in the dedication that we infuse in whatever we do to deliver value to your business. We take care of your business needs by bri ... read more about Udupi Web Solutions

    "One of the best software development company in Manipal"
    Ravi Prasad, Production Engineer at Suzlon Group
    < $25/hr
    10 - 49
    2015
    Manipal, India
  • Qdesigns Web Development Services, a beacon of innovation and creativity, specializes in crafting digital experiences that transcend expectations. With a dedicated team of skilled professionals, we bring visions to life through cutting-edge web solutions. Our portfolio encompasses a diverse array of projects, from resp ... read more about Qdesigns Web Developement Services

    "good service"
    Naveen M
    < $25/hr
    Freelancer
    2016
    Bengaluru, India
  • TheMadFox

    Your Outsourcing Technology Partner
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    TheMadFox, your go-to hub for transformative software development solutions that are tailor-made to turbo-charge your business in the digital age. At the heart of our operation lies a passionate commitment to catapult businesses into realms of technological innovation, particularly in the fields of artificial intellige ... read more about TheMadFox

    "Excellent job but mostly, best attitude and commitment."
    Juan Martin Catelen, Founder at GeneUse.co AS
    $25 - $49/hr
    10 - 49
    2019
    Casper, Wyoming
  • Zethic Technologies

    Empowering Progress Through Innovation
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    Zethic Technologies is a leading technology company that excels in delivering innovative solutions to businesses worldwide. With a strong focus on software development, web design, mobile app development, and digital marketing, we empower organizations to achieve their goals and thrive in the digital landscape. One ... read more about Zethic Technologies

    "Software Development"
    Lucas Martin, Chief Executive Officer at Deliveroo at Deliveroo
    < $25/hr
    10 - 49
    2019
    Bengaluru, India
  • Technexthub is a modern and forward-looking tech company that focuses on creating smart solutions for businesses in different fields. We're all about using the latest technology to help companies do better. Our team loves what we do, and we're really good at it too. Our goal is to make things easier for busi ... read more about TechNextHub

    "Exceptional Service and Outstanding Results"
    Disha Jhunjhunwala, User Experience Designer / Digital Product Designer at
    NA
    2 - 9
    2018
    Akola, India
  • Etelligens is an industry-leading custom software development company known for its reliable mobile and web development that delivers innovative solutions. Incorporate in 2014 and headquartered in India, it has global outreach from offices in USA, Canada, and Jamaica. Due to their unstoppable quest for adopting ... read more about Etelligens Technologies Pvt Ltd

    "Best App Developers"
    Kapil Sud, Principal CEO at at AA Finance Group Inc.
    < $25/hr
    50 - 249
    2014
    Noida, India
  • IQVIS is a Silicon Valley based IT solutions provider. Over the last decade, we have helped businesses of every kind in the achievement of their business goals.

    "Good Experience with IQVIS "
    Tim Boucher, Marketing Consultant at NVOLV
    $25 - $49/hr
    50 - 249
    2007
    Milpitas, California
  • NetLS LLC

    Software Development Company
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    NetLS (stands for Network Leading Services) is a software development company founded in 2016 in Ivano-Frankivsk. All of our development is done mostly with C# and Java Script in combination with Microsoft services, Node.js is used for the forming of Full REST API and P ... read more about NetLS LLC

    "Flexibility in solving technological issues with an excellent combination of quality and price"
    Sergej Polovnikov, Director of Engineering at at NATEC R&D
    $25 - $49/hr
    10 - 49
    2016
    Ivano-Frankivs'k, Ukraine
  • App Maisters Inc

    Award Winning Software Development Company
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    App Maisters Inc. is recognized as one of the Top Digital Solutions Providers in United States. Bringing Digital Transformation and Solutions to Startups, Enterprises & Government Agencies, App Maisters offers a wide array of business solutions to ensure clients achieve Sustainable Competitive Advantage using our e ... read more about App Maisters Inc

    "We're impressed with their professionalism, execution, and dedication, Mobile App Development for Gas Manufacturing Company"
    Alexander joseph
    $50 - $99/hr
    50 - 249
    2014
    Houston, Texas
  • AdaptNXT Technology Solutions

    Simplifying Digital Transformation for Businesses
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    AdaptNXT is a boutique technology solutions organization, simplifying the digital transformation for businesses. We closely engage with our customers, understand the requirements well and simplify the digital adaption for them which directly increases their bottomline.  

    "Head of Content Marketing "
    Giselle Schubert
    $25 - $49/hr
    10 - 49
    2020
    Bengaluru, India
  • Softweb Solutions stands as a leading IT consulting company, specializing in global AI and Data solutions that guide businesses through a seamless digital transformation. With our proficiency in AI development and advanced data analytics, we provide customized solutions, empowering organizations to thrive in the ever-e ... read more about Softweb Solutions Inc

    $50 - $99/hr
    250 - 999
    2000
    Elgin, Illinois
  • Manektech

    Microsoft Gold Certified Partner
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    ManekTech Achieves Microsoft Certified Partner Gold Status. ManekTech has been recognized by Microsoft for offering best-in-class solutions to customers, recently announcing its achievement of Microsoft Certified Partner Gold status as a Gold Application Development. ManekTech is an Enterprise Software and Mobility Sol ... read more about Manektech

    "They provided us world class services"
    John King, Co-Founder at Enquirybot & Golf Marketing University
    < $25/hr
    50 - 249
    2011
    Ahmedabad, India
  • Uplanet

    Secure Software, Web & Mobile Development
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    UPlanet Inc. is a mobile app development company. Our clients are startups and small/midsized companies. We deliver tailor-made mobile apps for Android and iPhone OS, and MVP for startups with further product development.  Our team creates native mobile applications for iOS and Android platforms, whether social ... read more about Uplanet

    "They understand clients needs "
    Oleksii Pindiura, CEO at Elizabeth Dy Hotel
    $25 - $49/hr
    50 - 249
    2015
    Parker, Colorado
  • Road9 Media

    Web design Egypt | Mobile app development Egypt
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    What Is Road9 Media? Road9 Media is a media company that delivers Digital Media ( & Multimedia materials), Branding (Logo design & corporate identities) & Print Media (Advertisements & Publications).  We work from Maadi, Cairo. Our focus is on meaningful quality and personal service agai ... read more about Road9 Media

    "Amazing Company"
    Osama Ibrahim, SEO & SEM Manager at CORD Digital
    $150 - $199/hr
    10 - 49
    2011
    Cairo, Egypt
  • Suntist is a technology company which is focused on designing and developing innovative end user experience through high-tech, easily manageable, sustainable end-to-end solution for its customers. ❖ Work with latest technologies ❖ Experiment with upcoming technologies of ... read more about Suntist Labs

    "Quick, quality, affordable development"
    Lee McCormack, Grand Poobah at Lee Likes Bikes LLC
    < $25/hr
    10 - 49
    2016
    Delhi, India
  • Weboceans

    Make Your Business popular
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    WebOceans is your partner in achieving sustainable business growth by connecting you with potential customers. Our digital marketing services, including Social Media Marketing, SEO, SEM, and PPC, are designed to help clients expand their businesses organically, regardless of their location. Our team of experts is dedic ... read more about Weboceans

    $200 - $300/hr
    10 - 49
    2013
    Melbourne, Australia
  • WEBCASE

    WEBCASE web development studio
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    If you have an idea for a startup or just need a web application for the business, then for sure you are looking for an IT company that would implement it without your constant supervision. We are ready to take over a work on your project at any stage - a team of experienced web developers who have successfully impleme ... read more about WEBCASE

    "LETTER OF GRATITUDE"
    Denis Litvinov, Head of Technical Department at Ukrainian Association of Young Farmers
    $25 - $49/hr
    10 - 49
    2010
    Berdyans'k, Ukraine
  • Founded in 2011, MindCrew Technologies is a leading technology solutions provider specializing in web, mobile and technology services. From past 7 years , MindCrew has been innovation partner for world’s small and medium enterprises and pioneering start-ups.  With reach across five continents, we provides ... read more about MindCrew Technologies

    "Good Quality Work"
    Jan Dubs, Founder at Travialist
    $25 - $49/hr
    10 - 49
    2011
    Indore, India
  • Augurs Technologies

    We are a Passionate Digital Agency
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    Experts in Mobile, Desktop & Web Apps Development From past 5 years, our agency has grown steadily to meet the requirement of our discerning clients. Today we are successful digital agency recognized for our experience, professionalism and creativity in Software, Branding, Mobile Apps, Web Design and Online Mark ... read more about Augurs Technologies

    "Cognita Educational Website"
    Thomas Stephens, Education Professional at Cognita.Cymru
    < $25/hr
    50 - 249
    2013
    Lucknow, India
  • GetChipBot.com

    Don't Leave Data On The Table
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    ChipBot analyzes your customer's behavior while giving them support and engagement. Fully Automated.

    "Getchipbot advantage"
    Rich Lo, artist/founder at artclicker
    NA
    2 - 9
    2018
    Chicago, Illinois
  • Accend is the full service digital, web development company in Dubai, specializing in digital marketing, branding, website design and development, AI enabled web applications, advertising, creative, PR, SEO, social media management, app development and more. We are, in essence, digital storytellers. We craft human c ... read more about Accend Digital Solutions

    "Great experience, great service, great website"
    Mathew Antony, Project Manager at Clemency Technology
    NA
    10 - 49
    2017
    Deira, UAE
  • Softura

    Onshore & Offshore Software Development Teams
    Visit website

    What is Softura? Softura is a leading IT Services company with 25+ years of experience in the US and in India, delivering solutions across many industries and verticals. Powered by 300+ professionals we Discover, Define, Develop, and Deliver high-quality custom software solutions both On-Shore and Off-Shore. As a Mi ... read more about Softura

    "Excellent Service, Softura delivered with state of the art results! "
    Ciera Cioroch, Technical Recruiter at USDI
    $50 - $99/hr
    250 - 999
    1997
    Farmington Hills, Michigan
  • Futran Solutions is a Digital Technology organization focused on Data Analytics, Cloud, Automation, and New Age App Development.  

    "Excellent experience of working with Futran Solutions"
    Kylie Feldman, Campus Marketing Director at Onata
    $150 - $199/hr
    250 - 999
    2010
    New Jersey, New Jersey

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What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.