Best Live Chat Software
Are you looking for reliable live chat software for your business? Here is a list of the best live chat support software exclusively handpicked by GoodFirms after extensive research. Live chat apps listed here provide a unified platform for real-time chat, instant communication, robust customer support, call center management, chatbots, and customer intent analysis. Leverage this list of best live chat software, apply filters for the features, business size, pricing model, deployment type, and compare them too. Also, check the verified user reviews for the top live chat tools listed here.
A Complete List of Live Chat Software with Reviews for 2025
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LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent
Good service
reviewed by: Ahmad Falah, CEO at Pros Onsite LocksmithEntry Level PriceFree versionFree TrialAvailable5% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
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Accounting
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Apparel-fashion
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Automotive
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Banking
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Entertainment
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Hospital-health-care
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Human-resources
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Leisure-travel
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Marketing-advertising
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Real-estate
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
-
iPhone/iPad
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Android
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Windows
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Mac
-
Linux
Support
- Chat
- Phone
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24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithLiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
Jeroen van Gils, Founder & CEO at LiFi.coA great all-in-one platform
Magdalena MarkovReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
-
UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer ... read more about UseResponse
UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
reviewed by: Thalia StevensonEntry Level Price$1490 Per YearFree Trial14 Days25% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Industries
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Computer-network-security
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Computer-software
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Consumer-services
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Financial-services
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Information-technology-services
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Internet
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
-
Web-based
-
iPhone/iPad
-
Android
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Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Reviews
What User‘s Say
UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
Thalia StevensonGreat Exeperience
Wowdesk Inc at Wowdesk IncGood service level and support
Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLCReview Summary
Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
Packages
Pricing Type
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Flat Rate
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
Available Packages
Standard$1490 Per Year -
Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes ... read more about Freshdesk
By the help of this platform lot of our time is saved
reviewed by: George Kollias, Head of Content Marketing at LearnWorldsEntry Level Price$11.96 Per MonthFree TrialN/A20% in Live Chat SoftwareFeatures
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Industries
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Education-management
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Financial-services
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Hospital-health-care
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Hospitality
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Leisure-travel
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
-
Web-based
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iPhone/iPad
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Android
-
Windows
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Mac
-
Linux
Support
- Email
- Chat
- Phone
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24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
Reviews
What User‘s Say
By the help of this platform lot of our time is saved
George Kollias, Head of Content Marketing at LearnWorldsFreshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries
Kevin Turner, Founder and CEO at The Grilling MasterFreshdesk help businesses track and analyze key metrics
Jordan Farrar, Owner/Director at Akoca SEOReview Summary
At LearnWorlds, we use FreshDesk. We have been using this software for almost 10 years. FreshDesk supports an omnichannel functionality that combines ticketing software, calls, and chats under the same account.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
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Yes
Payment Frequency
-
Monthly Payment
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Annual Subscription
Available Packages
Growth$11.96 Per MonthPro$43.08 Per MonthEnterprise$68.22 Per Month -
ActiveCampaign CRM software is built considering every stage of the customer journey. The software provides a customized dashboard to fit any size B2B, B2C, and eCommerce businesses. This AI-integrated software offers end-to-end ... read more about ActiveCampaign
Active Campaign is super easy to manage complex email marketing campaigns
reviewed by: Rakshit Panchal, Marketing Specialist at Sydney Digital AgencyEntry Level Price$15 Per MonthFree Trial14 Days13% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
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Accounting
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Computer-software
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E-learning
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Financial-services
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Health-wellness-fitness
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Logistics-supply-chain
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Marketing-advertising
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Professional-training
Licensing & Deployment
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Proprietary
-
Cloud Hosted
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Web-based
-
iPhone/iPad
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Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Reviews
What User‘s Say
Active Campaign is super easy to manage complex email marketing campaigns
Rakshit Panchal, Marketing Specialist at Sydney Digital AgencyActiveCampaign’s intuitive interface and robust feature set, we can quickly create custom email sequences
Sarah Gibson, Director at Proactive HealthcareI would recommened ActiveCampaign for your business and experience the best results.
Jon Torres, Founder at Jon TorresReview Summary
We at Sydney Digital Agency use Active Campaign for email automation to send emails frequently about our blogs and the latest updates of our services for the last three years. It's super easy to manage complex email marketing campaigns. You can also segment campaigns according to your services by including tags and lists. When you require to scale up, it's quite pricey.
Packages
Pricing Type
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Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
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14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$15 Per Month -
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos ... read more about Bitrix24
Streamlining Collaboration: A Comprehensive Bitrix24 Review
reviewed by: Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.Entry Level Price$49 Per MonthFree Trial15 Days4% in Live Chat SoftwareFeatures
- Alerts/Notifications
- File Transfers
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
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Accounting
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Banking
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Business-supplies-equipment
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Computer-hardware
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Computer-software
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Construction
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Consumer-services
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Executive-office
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Financial-services
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Hospital-health-care
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Insurance
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Nonprofit-organization-management
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Retail
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Staffing-recruiting
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
Reviews
What User‘s Say
Streamlining Collaboration: A Comprehensive Bitrix24 Review
Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.Bitrix24 has a user-friendly approach to project management and communication which has simplified our daily operations.
Audrey HodgesBitrix24 has transformed the way we operate by replacing multiple services with a single, integrated ecosystem.
AnonymousReview Summary
Using Bitrix24 has been an illuminating experience in streamlining collaboration and boosting productivity within our team. The platform's multifaceted features offer a comprehensive solution for communication, project management, and CRM. The intuitive interface makes navigation effortless, while the wide array of tools caters to diverse needs, from task delegation and file sharing to time tracking and client management. The integration of communication channels like chat, video conferencing, and email within a unified platform fosters seamless interaction among team members, reducing the need for external applications. Additionally, the customizable workflows and automation options have significantly optimized our processes, saving time and minimizing errors. Overall, Bitrix24 has proven to be an invaluable asset in enhancing efficiency and fostering collaboration within our organization.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
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15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$49 Per MonthIntegration
Integrated With
- Intuit Mailchimp
- Slack
- Salesforce CRM
- office365
- Xero
- Zapier
- QuickBooks Online
- Google Drive
- HubSpot CRM
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The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 ... read more about Engati
Keeping up with customers coming across multiple touch-points can be a challenge. Simplify omnichannel interactions with the OneView Inbox
reviewed by: Vishal ambani at jeenaminfotechEntry Level Price$1 Per DayFree Trial7 Days50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Industries
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Marketing-advertising
-
Retail
-
Wholesale
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
-
Windows
-
Mac
-
Linux
Support
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Reviews
What User‘s Say
Keeping up with customers coming across multiple touch-points can be a challenge. Simplify omnichannel interactions with the OneView Inbox
Vishal ambani at jeenaminfotechThe best low-code enterprise-grade integrated chatbot and live chat platform
Jagdish Parmar at JeenaminfoGreat app if you are a small business looking to upscale your customer service!
Cynthia OrtizReview Summary
Engati is a chatbot platform that allows you to create, manage, integrate, train, analyze and publish custom robots in minutes. With the Engati platform, you can create your chatbots to communicate with the workflow without the need for programming
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$1 Per Day -
Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support
The platform offers a high degree of personalization in managing workflows
reviewed by: Diana Stepanova, Operations Director at MonitaskEntry Level PriceContact vendorFree Trial14 Days10% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
The platform offers a high degree of personalization in managing workflows
Diana Stepanova, Operations Director at MonitaskZendesk's intuitive design makes it easy for our team to navigate
Joosep Seitam, Co-founder and Chief Content Strategist at AdsellrCloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel, Co-founder at Any Software ToolsReview Summary
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation ... read more about EngageBay
Engage Bay has allowed us to automate our brand’s marketing processes which enables us to save time
reviewed by: Lucia Jensen, CEO at WeLoansEntry Level Price$12.74 Per MonthFree TrialN/A10% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
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Computer-software
-
Consumer-services
-
Education-management
-
E-learning
-
Higher-education
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Reviews
What User‘s Say
Engage Bay has allowed us to automate our brand’s marketing processes which enables us to save time
Lucia Jensen, CEO at WeLoansMy handy business tool.
Eric F MonteraEngageBay - A Revolutionary all-in-one system
Crypto13Review Summary
We WeLoans have been using Engage Bay since the company started, and it has helped us identify new opportunities, ensure customers are satisfied, and convert our webpage visitors, among other solutions. Engage Bay is the CRM software we use in our company once a week to track our marketing, support, and sales team. In addition, Engage Bay streamlines tracking customer details by allowing us to store unlimited contacts that help us build strong relationships with our clients.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$12.74 Per MonthIntegration
Integrated With
- Zapier
- Xero
- mailgun
- Mandrill
- Postmark
- SendGrid
- PieSync
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ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what ... read more about Proprofs Chat
A breathtaking solution for all my business customer support needs!
reviewed by: Om Ahuja, Marketing & Growth Specialist | SEO Outreach Expert at TechmagnateEntry Level Price$10 Per MonthFree Trial15 Days100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Reviews
What User‘s Say
A breathtaking solution for all my business customer support needs!
Om Ahuja, Marketing & Growth Specialist | SEO Outreach Expert at TechmagnateProProfs Chat has completely revolutionized
Tarun Bansal, Digital Marketing Consultant | Project Manager at KnowlettlearningProProfs Live Chat has helped enhance our team collaboration
Yogesh Tomar, Search Engine Optimization Executive at TechmagnateReview Summary
ProProfs Chat has been a breath of fresh air for our customer support. Its intelligent chat routing feature directs inquiries to the right agent for faster responses. And the real-time language translation is mind-blowing! We can seamlessly chat with customers worldwide, which is huge for us. If you want top-notch support, give ProProfs Chat a try!
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$10 Per Month -
Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet ... read more about Intercom
Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
reviewed by: Michael HudsonEntry Level PriceContact vendorFree TrialN/A20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
Michael HudsonI will highly recommend it due to its ease-of-use and great compatibility.
Daniela Sawyer, Founder at FindPeopleFastHighly recommended!
Malte Scholz, Co-Founder at AirfocusReview Summary
I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys
Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
reviewed by: Anthony HortonEntry Level PriceContact vendorFree Trial30 Days20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Accounting
-
Banking
-
Financial-services
-
Information-services
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
-
On-Site Training
Reviews
What User‘s Say
Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
Anthony HortonSolid products with good support, and the clout behind them to keep developing.
Kristopher KauthGreat Call Center phone systems
Richard OberleReview Summary
Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
Packages
Pricing Type
-
Per Feature
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Quote Based
-
Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests ... read more about Dialpad
Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
reviewed by: Laura SamoisetteEntry Level Price$15 Per MonthFree Trial14 Days15% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Banking
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Information-technology-services
-
Real-estate
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
Reviews
What User‘s Say
Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
Laura SamoisetteUseful platform for communicating with patients and colleagues during COVID & beyond
Tyler SanslowEasy to use call & texting without giving out your personal number!
Melissa HirschReview Summary
This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don't even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can't rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$15 Per Month -
Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove
Easy, Organized, Streamlined
reviewed by: Taylor Liddle, Partnerships Manager at at Popular PaysEntry Level Price$16 Per MonthFree Trial7 Days33% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- AI Features
Key Details
Industries
-
Consumer-services
-
Hospital-health-care
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Chat
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
Easy, Organized, Streamlined
Taylor Liddle, Partnerships Manager at at Popular PaysGreat easy-to use email tool for customer-facing teams
Andrew ReeseA great sales tool that my team couldnt live withou!
Ben RobinsonReview Summary
I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$16 Per Month -
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Pay for relevant ... read more about Smith.ai
Helped Streamline Our Firm
reviewed by: Amanda RhewEntry Level PriceContact vendorFree Trial14 Days50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
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Accounting
-
Airlines-aviation
-
Apparel-fashion
-
Architecture-planning
-
Automotive
-
Banking
-
Commercial-real-estate
-
Computer-software
-
Consumer-goods
-
Consumer-services
-
Law-practice
-
Legal-services
Licensing & Deployment
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Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Documentation
Knowledge Base
-
Help Guides
-
Blogs
Reviews
What User‘s Say
Helped Streamline Our Firm
Amanda RhewSmith.AI is an excellent service for interacting with clients
Sara M. Kelley, Esq.Great customer service!
Kyle Pierce, Founding Attorney at The Law Offices of Kyle D. PierceReview Summary
Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.
Packages
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial(Credit card required)
Payment Frequency
-
Monthly Payment
Integration
Integrated With
- Actionstep
- ActiveCampaign
- Acuity Scheduling
- Calendly
- Daylite
- Filevine
- GoDaddy Website Builder
- Google Analytics
- HubSpot CRM
- Lawcus
- Lawmatics
- LawPay
- Lexicata
- Intuit Mailchimp
- PayPal
- Practice Panther
-
LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve over 25,000 businesses in over 150 countries, ... read more about LiveChat
LiveChat is an online customer service software that lets you communicate with your customers in real time.
reviewed by: Ryan TrivettEntry Level Price$16.00 Per MonthFree Trial30 Days50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Computer-software
-
Education-management
-
Information-technology-services
-
Internet
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
Knowledge Base
-
Help Guides
-
Webinars
Reviews
What User‘s Say
LiveChat is an online customer service software that lets you communicate with your customers in real time.
Ryan TrivettLiveChat is one of the most efficient and easy-to-use help desk software for my business.
Steven Walker, CEO at SpylixI'd recommend it for the small businesses.
Scott Steward, Founder & CEO at Hi CollectorsReview Summary
Great system, and I am very much happy to come in contact with this help desk system. because it works as it should. It has excellent tools like live chat support, automated response, Pop-up chat, and mainly, in-app messaging. Very nicely designed and the perfect solution for service tickets.
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$16.00 Per Month -
Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox
A free package tailored to meet the needs of small enterprises
reviewed by: Keith Eneix, President at RenewSkin Co.Entry Level Price$29 Per MonthFree Trial14 Days20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Industries
-
Facilities-services
-
Financial-services
-
Human-resources
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
Reviews
What User‘s Say
A free package tailored to meet the needs of small enterprises
Keith Eneix, President at RenewSkin Co.Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.
Bailey RomeroOne of the most affordable help desk software for your business.
Liz Hutz, Co-Owner at Cash Home Buyers NCReview Summary
We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
Available Packages
Starter$29 Per MonthFantastic$59 Per MonthEnterprise$79 Per MonthEnterprise Plus$99 Per Month -
Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front
It helps us in managing our workload and respond quickly to customer requests
reviewed by: Davin Joseph, CEO at My Enamel PinsEntry Level Price$9.00 Per MonthFree Trial7 Days17% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Computer-network-security
-
Computer-software
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Webinars
-
Case Studies
Reviews
What User‘s Say
It helps us in managing our workload and respond quickly to customer requests
Davin Joseph, CEO at My Enamel PinsA front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.
Austin BowmanAs an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
Patrick Crane, CEO at Love SewReview Summary
Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$9.00 Per Month -
We are a leading company in this industry - BotStar. Our main products are Chatbot and Live Chat, which are online chatbot platforms that let businesses design, develop and train chatbots visually ... read more about BotStar
Great tool to enhance customer satisfaction !
reviewed by: Rodriguez AcaciaEntry Level PriceFree versionFree TrialAvailable33% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Industries
-
Apparel-fashion
-
Banking
-
Consumer-services
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Nonprofit-organization-management
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
Great tool to enhance customer satisfaction !
Rodriguez AcaciaImpressive chatbot platform for those who are new or not tech-savvy
Erica LopezAwsome platform with detailed documentation
Giang WilsonReview Summary
A great tool to enhance the customer experience on our website. With just a few clicks and interactions with the chatbot, they can book the reservation by themself, which save us lots of time. Although there are occasional minor bugs, I'm quite relieved to see the update notification from developer regularly.
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and ... read more about Velaro
Velaro is an enterprise live chat and click-to-call solution that allows one to communicate with website visitors in real-time.
reviewed by: Derek RichardsonEntry Level PriceContact vendorFree TrialAvailable50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
Whitepapers
Reviews
What User‘s Say
Velaro is an enterprise live chat and click-to-call solution that allows one to communicate with website visitors in real-time.
Derek RichardsonVelaro Features Review
Daniyal Rasheed, Digital Marketing Specialist at Kector Technologies.Review Summary
Superb solution!! extremely impressed by the ease of usage and fairness of prices. Love it's all the amazing features especially lead capture, live chat, and third-party integrations. Overall, it’s a great tool for a better customer experience. I find it excellent for building online businesses.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk
Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.
reviewed by: Brooke CurtisEntry Level Price$12.00 Per MonthFree Trial30 Days25% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
Reviews
What User‘s Say
Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.
Brooke CurtisVision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
Virginia BishopReview Summary
Simply the best tool. this is an awesome tool that is helpful to build a sound client base. it’s good for live monitoring and chatting with customers. It works perfectly well for me. It helped us close more sales as it provides real-time communication.
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
Available Packages
Standard$12.00 Per Month -
Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio
Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.
reviewed by: Halle Stone, Operations ManagerEntry Level Price$0 Per MonthFree Trial7 Days10% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Computer-games
-
Computer-software
-
Consumer-electronics
-
Consumer-goods
-
Consumer-services
-
Cosmetics
-
Financial-services
-
Gambling-casinos
-
Health-wellness-fitness
-
Higher-education
-
Restaurants
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Center
-
Youtube
-
Developers
-
Case Studies
-
Blog
-
Academy
Reviews
What User‘s Say
Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.
Halle Stone, Operations ManagerOne of my favorite apps to use!
Crystal DiazReview Summary
Fantastic software!! this is what I have been searching for. It is best for businesses, and business people and chat with customers. It does everything that it is required to do. Its notification option is awesome and the customer experience is definitely better with this software.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Starter$29 Per MonthGrowth$59 One-timePlus$749.00 Per MonthPremium$2999 Per MonthIntegration
Integrated With
- Zendesk Sell
- Zendesk Support
- HubSpot CRM
- Salesforce CRM
- Shopify
- Wordpress
- WooCommerce
- Zoho Desk
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Brevo
- Drupal
- Drupal Commerce
- Ecwid
- Google Analytics
- Klaviyo
- Omnisend
- Zapier
-
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout
The interface is friendly to users and simple to operate
reviewed by: Sanjay Gupta, President at Santa MedicalEntry Level Price$20 Per MonthFree Trial15 Days20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Logistics-supply-chain
-
Media-production
-
Professional-training
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
Support
- Email
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Reviews
What User‘s Say
The interface is friendly to users and simple to operate
Sanjay Gupta, President at Santa MedicalWith the help of Help Scout workflows can be configured to automate actions
Eric Dalius, Executive Chairman at MuzicSwipeReview Summary
We Santa Medical use Help Scout. Provides service via multiple channels, including email, chat, various social media platforms, and the phone. Integration with well-known applications such as Salesforce, Slack, and Zapier, among others. Ticket management, automation, and reporting are just some of the features. Workflows and templates that can be customized. There are not many choices available for personalizing the user interface. It can be a costly endeavor for one's own tiny business. It's possible that some users will find the reporting capabilities to be too simplistic.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$20 Per MonthPlus$40 Per MonthPro$65 Per Month -
Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every ... read more about Olark
Olark is a lightweight, powerful WordPress chat widget that enables businesses to interact with customers through their websites.
reviewed by: Peter ReadEntry Level Price$29 Per MonthFree Trial14 Days100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Offline Form
- Proactive Chat
- Secured Encryption
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$29 Per Month -
Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making ... read more about Freshchat
Freshchat is a modern live chat software that delivers effortless customer service for the digital-first customer.
reviewed by: Marcus StoneEntry Level Price$17.94 Per MonthFree Trial14 Days25% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Offline Form
- Reports & Analytics
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospitality
-
Leisure-travel
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$17.94 Per Month -
With giosg, you make quick and personalized service a part of your customer's online journey. Use your team's expertise and upselling skills to deliver a complete buying experience. Just like they would ... read more about giosg
Giosg is a reliable AI-Powered live chat for SMEs that offers capabilities to serve the customer efficiently, and boost sales.
reviewed by: Paisley BallEntry Level PriceContact vendorFree TrialN/A25% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Industries
-
Apparel-fashion
-
Automotive
-
Banking
-
Consumer-services
-
Financial-services
-
Marketing-advertising
-
Pharmaceuticals
-
Retail
-
Telecommunications
-
Wholesale
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Integration
Integrated With
- HubSpot CRM
- Genesys
- Salesforce CRM
- Shopify
- Zapier
-
Chatra is a live chat messenger app for your website. It is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean ... read more about Chatra
Chatra is a live chat platform that allows businesses to talk with customers via emails, chats and social media apps and also to sell more.
reviewed by: Wendy DunnEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Offline Form
- Proactive Chat
- Reports & Analytics
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
We' re changing the way businesses communicate with customers, making real time a real thing.tawk.to is a free messaging app to monitor and chat with the visitors on your website, mobile app ... read more about Tawk.to
Tawk.to is a free live chat software designed for businesses to make it easy to monitor and chat with the visitor on your website.
reviewed by: Nydia ClarkEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Android
-
Windows
-
Mac
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
-
SnapEngage offers enterprise chat software for sales and support teams. With over 21K users in 87 countries, our clients consistently capture more leads, increase CSAT/NPS and lower cost per interaction after implementing ... read more about Snapengage
A powerful live chat and chatbot solution that caters to businesses across various industries like travel, hospitality, real estate and others.
reviewed by: Sophie PierceEntry Level Price$16 Per MonthFree Trial7 Days100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$16 Per Month -
We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of ... read more about LiveZilla
LiveZilla is a self-hosted live chat software with a multi-website support that helps businesses of all sizes improve customer service.
reviewed by: Vere BennettEntry Level PriceFree versionFree TrialAvailable50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Team Chat
- Secured Encryption
- Email Integration
Key Details
Licensing & Deployment
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
One-Time Payment
-
Free
-
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.
HubSpot Service Hub is a robust live chat software that allows you to chat with customers and leads on your own website.
reviewed by: Sadie AndrewsEntry Level PriceFree versionFree TrialAvailable33% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Secured Encryption
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ
Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.
reviewed by: Grover ButlerEntry Level Price$0 Per UserFree Trial15 Days50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Apparel-fashion
-
Automotive
-
Banking
-
Commercial-real-estate
-
Construction
-
Consumer-goods
-
Consumer-services
-
Education-management
-
E-learning
-
Financial-services
-
Food-beverages
-
Hospital-health-care
-
Hospitality
-
Individual-family-services
-
Marketing-advertising
-
Oil-energy
-
Real-estate
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Linux
Support
- Email
- Chat
- Phone
-
Weekdays
Training
-
Webinar
-
In-person
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Basic$7 Per MonthProfessional$12.75 Per UserEnterprise$20 Per UserIntegration
Integrated With
- Zoho CRM
- Zoho Analytics
- Zoho Desk
- Zoho Campaigns
- Zoho Sites
- Zoho Mail
- Zoho Assist
- Zoho Flow
- Wordpress
- Telegram
- Blogger
- Unbounce
- Wix
- Shopify
- Intuit Mailchimp
- Clearbit
- Salesforce CRM
- Google Analytics
- Kissmetrics
-
To make a sale in a physical store, a salesperson uses all available tools, including information about the customer, his/her past experiences, the types of products they are looking for and so ... read more about OXON
Intelligent solution
reviewed by: igor szaboEntry Level PriceContact vendorFree TrialN/A20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Accounting
-
Banking
-
Financial-services
-
Hospital-health-care
-
Industrial-automation
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
LIvprop chat services incrementally increases your website conversions across the board. Livprop's chat agents personalizes website engagement across the board, leading to improved conversion rates and website engagement. The integrated lead handover ... read more about LivProp
LivProp is a leading live chat and customer messaging solution that provides an integrated package of live chat services to manage the lead.
reviewed by: Grayson SheltonEntry Level PriceContact vendorFree Trial7 Days100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Blogs
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
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No
Free Trial
-
7 Days Trial
Payment Frequency
-
Quote Based
-
Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite ... read more about Rocket.Chat
Rocket.Chat is a customizable modern team chat and collaboration platform that enables teams to collaborate seamlessly.
reviewed by: Joan YoungEntry Level Price$4 Per MonthFree Trial30 Days20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Entertainment
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$4 Per Month -
Open source - Live Support chat for your website. Web and desktop clients. Co-Browsing, XMPP notifications, Telegram, Facebook messenger, Twilio, Chrome extension.Option to configure frequency for pro active chat invitation message. You ... read more about LiveHelperChat
LiveHelperChat is an open-source support chat for a website with Bot, Voice, Video, and Screen Share.
reviewed by: Anonymous UserEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Data Ingestion
- Customized Messages
- Geo Targeting
- Proactive Chat
- Secured Encryption
- Call Routing
Key Details
Licensing & Deployment
-
Web-based
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Windows
Support
- Chat
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Free
Payment Frequency
-
Free
-
Help Center Live is an open-source, community driven live chat & support system. You may easily provide live support on your website just like large companies do with very little work. With ... read more about HelpCenterLive
HelpCenterLive is an open-source community-driven live chat support software that offers website sales and support.
reviewed by: Gale FlowersEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- File Transfers
- Offline Form
- Proactive Chat
- Reports & Analytics
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Free
Payment Frequency
-
Free
-
sChat (or SimpleChat or SimpleChat.Support) is an open source and very basic live chat app written by a JavaScript/Meteor developer. It is free and MIT licensed. You can use it in a ... read more about SimpleChat
SimpleChat is an integrated omni channel platform that helps you chat with people from all over the world.
reviewed by: Grant FordEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Proactive Chat
- Secured Encryption
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
Packages
Pricing Type
-
Free
Payment Frequency
-
Free
-
ChatOnWebsite software system is a dynamic customer chat support solution that provides a live chat tool for your website and your online customers in real time. Are you seeking a FREE live ... read more about Chat4Support
Chat4Support is a good website support tool that enables you to chat live with your website visitors, monitor the site traffic and more.
reviewed by: Harvey BurrowsEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Geo Targeting
- Proactive Chat
- Secured Encryption
Key Details
Licensing & Deployment
-
Web-based
-
Windows
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Free
Payment Frequency
-
Free
-
Our Live Support Software allows your website visitors to chat with a company support team and have their questions answered instantly by clicking on a Live Chat button embedded on your website. ... read more about WebsiteChat.net
WebsiteChat.net is a live support chat software that allows users to generate more leads for their businesses.
reviewed by: Joy WeaverEntry Level PriceContact vendorFree Trial30 Days100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- File Transfers
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Licensing & Deployment
-
On Premises
-
Web-based
-
Windows
Knowledge Base
-
Help Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
Yes
Free Trial
-
30 Days Trial
Payment Frequency
-
Free
-
REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads ... read more about REVE Chat
REVE Chat is an all-in-one live chat and customer engagement platform that is envisioned to help businesses for more online sales.
reviewed by: Karen WilliamsonEntry Level Price$13.5 Per MonthFree Trial14 Days34% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Key Details
Industries
-
Financial-services
-
Marketing-advertising
-
Retail
-
Wholesale
Licensing & Deployment
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Proprietary
-
Cloud Hosted
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On Premises
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$13.5 Per Month -
MobileMonkey is the world’s best Facebook Messenger marketing platform. Connect with customers on the chat platform used by over 1.3 billion people around the world. MobileMonkey makes it easy to build chatbots ... read more about MobileMonkey
MobileMonkey is the world’s leading omnichannel chatbot platform that allows marketers to create powerful chatbots.
reviewed by: Philip ParsonsEntry Level PriceContact vendorFree TrialN/A100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Secured Encryption
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve ... read more about ClickDesk
ClickDesk is a live support solution that can be installed on any website that lets businesses reply to questions from web visitors.
reviewed by: Yolanda StanleyEntry Level PriceFree versionFree TrialAvailable50% in Live Chat SoftwareFeatures
- Canned Responses
- Chat Bots
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
The mission of LiveHelpNow is to enable companies of all sizes to facilitate meaningful customer service interactions. We provide a complete customer service software suite that brings personal attention, timely responses and ... read more about LiveHelpNow
LiveHelpNow is an omnichannel help desk software solution that provides customer support which is suitable for large and small businesses.
reviewed by: Denton NeelEntry Level Price$21 Per MonthFree Trial30 Days33% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- Proactive Chat
- Reports & Analytics
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$21 Per Month -
Re:amaze is a customer service platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, and mobile SMS/MMS. Businesses of ... read more about Re:amaze
Re:amaze is simple web-based integrated customer communication, help desk and live chat to help businesses communicate with customers.
reviewed by: Judy StephensEntry Level Price$29 Per MonthFree Trial14 Days50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Quote Based
Available Packages
Standard$29 Per Month -
WhosOn is the optimum platform for customers who want more from chat. It incorporates a range of features: from real-time language translation, to in-depth web and performance analytics, to out of the ... read more about WhosOn
WhosOn is an on-promise live chat and online customer service solution that is designed to improve the company’s engagement with clients.
reviewed by: Hanley ColemanEntry Level PriceFree versionFree TrialAvailable100% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Infographics
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
One-Time Payment
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Free
-
Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of ... read more about Gladly
Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.
reviewed by: Justine SneeEntry Level Price$180 Per MonthFree TrialN/A20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$180 Per Month -
Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages ... read more about Birdeye
Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands.
reviewed by: Ryan TrivettEntry Level PriceContact vendorFree TrialN/A15% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Key Details
Industries
-
Automotive
-
Commercial-real-estate
-
Financial-services
-
Health-wellness-fitness
-
Hospital-health-care
-
Hospitality
-
Insurance
-
Marketing-advertising
-
Real-estate
-
Restaurants
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation ... read more about Podium
Podium is a webchat that allows us to contact and chat with customers in real-time which is helpful for our business to stand out online.
reviewed by: Marlon StokesEntry Level Price$289 Per MonthFree Trial14 Days20% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Industries
-
Marketing-advertising
-
Public-relations
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$289 Per Month -
On a Chatbot or Conversational Landing Page, visitors are greeted with an automated chatbot that starts a more human-like conversation on text, gives them only the relevant information about your product/service, and ... read more about Tars
Tars is an up-and-coming application that helps marketing and customer support teams automate their customer service interaction.
reviewed by: Jeffrey MorenoEntry Level PriceContact vendorFree TrialN/A34% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
Key Details
Industries
-
Banking
-
Commercial-real-estate
-
Education-management
-
Financial-services
-
Insurance
-
Legal-services
-
Leisure-travel
-
Real-estate
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Integration
Integrated With
- OpenAI
-
eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively ... read more about eGain Chat
eGain Chat is a comprehensive live chat software that enables us to offer real-time chat assistance to our website, visitors.
reviewed by: Britney MooreEntry Level PriceContact vendorFree TrialAvailable50% in Live Chat SoftwareFeatures
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Proactive Chat
- Secured Encryption
- Visitor Tracking
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Quote Based
Buyer’s Guide
Live chat software buyer’s guide
Online businesses demand access to more support and sales channels. Current generation technologies provide ample ways to communicate with users or customers. Nowadays, the channel which is gaining popularity is live chat.
With live chat technique, the customers can have an immediate response to their queries on a website. The ecommerce businesses can capture leads, reduce bounce rate, and bring down the number of shopping cart abandonment by employing live chat software.
B2B businesses can launch campaigns based on user behavior and can offer proactive support with the help of live chat solutions. Investing in live chat software will enable the smooth running of online business. This buyer’s guide is aimed at assisting the readers to know all about the live chat software along with the factors that need to be considered before picking the best live chat software for their business operations.
What is live chat?
Live chat serves as a medium that enables businesses to engage with website visitors. Customers can communicate with customer service representatives in real-time. On a website, the visitors can have a live interaction with agents in a chat box within a browser.
Is Live Chat the best method of conversational commerce?
Live chat is a more personal and engaging method of communication. It is faster, and customers feel satisfied with this live chat channel. The point that defines live chat as one of the best ways of conversational commerce are as follows:
- Live chat helps in meeting customer expectations. The customers demand live chat to experience online shopping. The live chat has become the baseline requirement for everyone in the eCommerce game. All queries are answered by the live person during online purchasing, even if they are shopping with small retailers.
- A live chat system helps in building trust with visitors. The majority of consumers are likely to come back to a website that offers live chat options. The live chat option gives confidence to the consumers and assures instant support from the company.
- Live chat helps in increasing sales and conversions. The sellers prefer to have a friendly, interactive, and personal exchange with their clients and customers. The idea of building a connection with another human is the strength of conversational commerce. If the customers’ questions are not appropriately answered, then they abandon their purchase, so it becomes clear that live chat plays a crucial role in sales and conversion.
- Commerce from a conversational standpoint provides lots of benefits to the sellers. The live chat option can reduce abandoned carts, boost the likelihood of visitors making a purchase, amplify average order value, and can reduce returns.
- Live chat can increase ROI on paid ad campaigns. The live chat option on the website can convert more visitors to buyers. It can make the ads more compelling. The live chat option on the website becomes essential when the seller is running the paid ad campaigns on Google or Facebook.
- Live chat helps in understanding the customers and enables them to get direct product feedback. The conversation with site visitors helps in making the right choice of the product or service. The conversations with site visitors help in learning more about their requirements. Even the customers and clients prefer to seek authentic interaction where they can be adequately listened to and can share knowledge along with recommendations.
How to implement live chat into your business?
The customers' focus has shifted from the traditional modes of communication (like calls, letters, and email) to instant messaging. Nowadays, customers look for quick responses that can save their time.
An efficient way to connect and communicate with customers is through the implementation of live chat software. The steps involved to implement live chat software into your business are as follows:
- Know goals for live chat
First of all, identify the objectives for which live chat software is to be implemented. If you want to use live chat software for support, then your goal is to increase customer satisfaction. Make use of the ticketing system (helps in handling complex cases that can be resolved during a chat) so that you don’t leave support cases unresolved. You can use the satisfaction and average response time reports to keep track of the most critical metrics.
If you prefer to use live chat for sales, then your primary target is to increase conversion and reduce cart abandonment rates. You can tag each conversation to go after trends and make use of greetings to target customers who are stalling on product and cart pages. See how much money live chat is bringing to the business by viewing the tracked sales report.
In case you are employing live chat for lead generation, then the requirement is to have more valuable leads. Before the visitor starts a conversation, you can make use of the pre-chat survey to obtain the information you need. You can use automatic greetings on pages that can bring significant traffic.
- The live chat box design
Design the chatbox that will appear on the right corner of the website page. Make sure you customize the chat box to align with the theme of the website. Design an attractive chatbox that complements the company’s logo, color, and font type. The inconsistent chatbox with the website’s theme can remove you from your business strategy and can confuse customers.
- Bring people on board
For better results, quickly add teammates to live chat. This allows you to talk to your teammates about why you need a live chat and in what way it can be helpful in their (teammates) work. Being the owner of your business, you can assign roles to your teammates. Either your teammates can be admins or agents. Agents can answer chats along with tickets, and can also see reports. They can’t change settings. Admins hold all agent permissions and have access to all settings.
- Sales Funnel
Have a thorough understanding of the sales funnel to generate revenue and prepare for the market. In the sales funnel system, different phases involve helping consumers make informed decisions and making the purchase. The different phases are the awareness phase, interest phase, evaluation phase, and purchase phase. In simple terms, it involves the customer’s buying process and the typical stages that the customer experiences before making a purchase.
- Configure and do a test run
If you want to know that everything is up to the mark, then before going live you can test live chat with teammates and friends. You can check the essential tools and features like agent status, canned responses, tickets, and much more.
- Add the chat widget
Make your app live. Add the chat widget to your site and go live. With technical support or specialized knowledge, you can run your website smoothly by adding the chat widget.
- Conversion and traction
Drive the customers in such a way that they can show interest in your product and finally purchase it. The welcoming approach should be able to engage visitors that help in generating business. Your live chat platform should be able to win people’s trust and educate the customers efficiently. Productive and useful conversations on live chat can bring long-term relationships with the customers and help in repeating business.
- Create shortcut templates
You can create short templates based on the general questions of the customers. The shortcuts can help in multiplying response speed. Customized messages can provide better results. Customers lose interest in live chat platforms when they know that pre-scripted responses are used in the live chat system.
- KPIs to measure ROI
According to actual business objectives, the companies can set their KPIs. These KPIs help in understanding and measuring the critical metrics related to customer satisfaction, team, and agent performance along with cost and ROI associated with the live chat support. You can review your live chat implementation by tracking the KPIs. In this way, you can measure how profitable these KPIs have been in gaining the objectives.
- Social Networking
You can invite the customer on the social media profile if you have a successful chat with the customer. On the social media page, the satisfied customer can bring positive feedback. Business owners can reward customers for their feedback on the social media platform. They can offer complimentary gift coupons in the form of rewards.
After knowing about the implementation of a live chat system into your business, let’s discuss the live chat software in detail:
What is live chat software?
Live chat software is the application that enables the service and sales team of the company to form a connection with the website visitors in real-time. The live chat & support system provides an easy and simple way to answer questions quickly.
What are the features of live chat support software?
The online live chat software offers a wide array of functions for the website. The key features of live chat system are as follows:
- Auto messages
Messages are sent automatically based on the visitor’s behavior. These automated messages help in providing proactive support. This type of functionality of live support software helps brands in getting more customers.
- Chat rating
This feature of live chat software for websites helps in improving the quality of service. The confidence of the agent gets a boost up with positive reviews. The negative reviews encourage the agent to work on their overall performance. This feature plays a vital role in live chat apps.
- Visitor Tracking
This feature of a live chat service provider serves as a comprehensive tracking facility that helps in providing a more profound insight into the website visitor’s behavior. All the information related to the amount of time spent by a visitor in the chat, conversion tracking, agents’ overall activity, and record of transcript reports is included.
- Chat forms
Before starting the conversation, the chart forms of a live chat toolcollect thevisitor’s contact information with the help of pre-chat and offline forms.
- Chat routing
This feature of website live chat software assists agents in transferring chats to any free operators or automatically routing customers to the right agent. In this way, the agents will not be slumped if in case the chat volume rises. Customers will have proper and timely responses.
- Typing Insight
The feature of typing insight of live chat apps gives you an idea of when a chat agent or a customer is typing a message.
- Mobile optimization
While browsing the internet, many people make use of phones. The mobile optimization feature of live chat website software enables the website to provide support to various types of website visitors without paying attention to what kind of device visitors are using.
- Manual messages
With the existing customers, the live chat and support system can become one of the most engaging channels for communication. The manual messages are useful for announcing news/ new features to active users.
- Reports and analytics
The significant data such as operator activities, chat histories, conversion tracking, visitor details, and the average time spent on the chats can be monitored with the help of reports and analytics features. These data of live chat software for business are essential for shaping effective strategies and areas for improvement.
- Canned responses
The online live chat software can pre-save common questions and answers for the users. (Canned response - pre-determined responses to common questions). This feature helps in speeding up the agent’s response time.
Other essential features of live chat & support system:
- Operator monitoring – This feature of the live chat tool helps supervise the operators by making use of relevant insights regarding their performance.
- Chat monitoring- The live support software features chat monitoring to track the detailed chat conversation in real-time. It enables you to see who among your agents are currently chatting.
- Compelling end-user experience- The live chat system holds a unique set of features that include rich text, image emoticons, sound effects, text and avatar icons, and user-selected fonts.
- Offline forms- The live chat service provider allows customers to reach the agent even if they are not online 24/7.
- Smart triggers- The live chat software arranges a custom trigger for specific circumstances by making use of a smart chat system.
- File transfers- The live chat tool has built-in functionality of transferring the files between chat operators and website visitors that ensures convenience.
- Queue times- Before starting the live chat conversation with the agents, the live chat apps offer the visitors a close approximation of wait time. It happens especially when there is a high volume of chat.
- Security- The live chat software has a security feature that manages encryption, credit card masking, data storage, compliance, single sign-on, logging in with Google, access restriction, and visitor banning.
- MSP (Managed Service Provider)- The live chat service provider helps remote teams to manage IT infrastructure and end-user systems.
- Customizable visitor popup messenger- The live chat system uploads the company’s logo and agent photo. It customizes agent greeting and system messages.
- Remote work – The live chat system supports teams and customers that are unable to interact from a shared office space.
- Customer Feedback – The live chat system enables the customer to rate the conversation and share the feedback with the manager of the company.
- Online CRM (Customer Relationship Management)- The live chat software manages all the company’s relationships with prospective and current customers. This feature aims to track and improve all relationships.
What are the benefits of live chat software?
The live chat software provides instant and approachable customer support to all types of businesses. The customer support gets more efficient for the agents along with the customers by employing live chat software. The advantages of live chat website software are as follows:
- Quick resolutions
The website visitors do not require a longer time to answer a simple question with the help of website live chat software. Visitors can easily engage with the company as they know that their time will not be wasted. The agents are more productive and answer questions quickly.
- Lessens cost of customer support
The traditional methods of customer support like phone and email are often proved to be expensive and inefficient. These systems allow agents to handle only one customer query at a time. On the contrary, the live chat system enables agents to address multiple questions simultaneously.
- Address pain points
The live chat system is more personal and can directly address issues in comparison to the post on specific problems that the customers encounter that are created on other channels.
- Cost Savings
From both customer and the agent, the live chat service provider takes less effort and is relatively cheaper as compared to phone calls. Moreover, the live chat and support system allows for more support in less time and is considered effortless to multitask between different chat conversations.
- Improved sales conversions
In real-time, the customer queries related to a product or service are addressed with the help of live chat software. As a result, the sales process is accelerated. The live chat apps increase sales volume.
- Expand market reach
The live chat website software provides a more accessible and convenient way to make contact with international customers who may not be able to form connections through calls.
- Enhances innovation
The live chat software for business provides a log of customer inquiries, complaints, requests, and suggestions. All these things can be analyzed to have new ideas about products and services.
- Boost services and customer loyalty
The live chat solution enables customers to develop a sense of commitment to products that offer satisfaction. It helps in reducing the level of stress.
- Offers convenience
The live chat apps allow customers to multitask, which they can easily shop, and they can wait for chat support.
- Accessibility
The live chat software for websites serves as a simple and easy way for customers to approach a company. The customers are more likely to engage themselves due to their suitability.
- Lead Generation
The live chat solutions servers as an easy way to begin a sales conversation. It is approachable for customers and provides an excellent opportunity to bring in a sale. The sales conversation becomes more comfortable for the customer due to the informality of live chat.
- Proactive Outreach
The live chat and support system allows visitors and customers to reach the managers of the company instantly. The proactive outreach abilities of the live chat system make it truly powerful.
- Analytics
Live chat analytics provide valuable insight into the agent. The manager can monitor agent performance with the help of a couple of visitor data that offers chat histories, agent performance reports, and wait time reports. As a result, the live chat apps help in adjusting staffing and training as per the requirement.
Which type of live support software is apt for your business?
The major types of live chat software are:
- Live-text chat support- Many companies provide this text-only chat support system to its customers, which in turn helps increase customer engagement and conversation.
- Live video and Voices- This type of live chat system is more personal and reliable as it allows customers to chat and speak with agents. Not only this, but the customers can also see agents.
- Co-browsing – This type of online live chat software allows customers and agents to engage in co-browsing. Both customers and service agents can easily access an application on the web collectively. Here also, customers can speak to, chat with, and see agents.
What points to be considered before choosing the live chat software?
The critical points to be considered before picking the live chat website software are as follows:
- Easy and simple customization – Choose the live chat software for businesses that provides easy customization as a business brand plays a vital role in forming an identity.
- Third-party integrations- Check whether your live chat support software can integrate with third-party integrations as small businesses prefer to use several customer-facing solutions to support their sales, marketing, and CRM.
- Security- Ensure that your live chat tools are well protected against cyber threats and other types of possible attacks.
- Mobile-responsive interface- Make sure that your live chat app enables customers to use their smartphones for sales and customer support. In the absence of a mobile-responsive interface, the customers have to depends on laptop and desktop to access live chat support systems.
- Simple or multi-channel support- As per your business requirement, consider the type of live chat system. Few live chat systems offer additional features and functions that help in providing 360-degree support. It includes integrations of call-back support and knowledge base.
- Cloud-based vs. self-hosted- Depending on your business requirements, choose the best live chat software among these two deployment options. Nowadays, many live chat products are available as cloud-hosted apps. This type of deployment provides regular updates, no IT infrastructure, security and bug control, data backups, recovery, 24/7 support, accessibility anytime, and anywhere.
- Value vs. price – Make sure that you opt for the live chat support software that can give value to your business and can give higher returns in the long run. The cheapest option is not necessarily the apt choice for your business. In more top-price product packages, you can get advanced features that can fulfill your business requirement.
- 24/7 Support- It is better to have a reliable live chat system that can reach your vendor 24/7, 365 days a year, and ask for assistance in the time of need.
- Onboarding – Make sure that your live chat support software is easily integrated into your website. You don’t have to undergo a long learning curve in understanding and setting up the live chat system. The live chat tools should be easy-to-use.
What are the latest trends observed in the live chat system?
The latest trends to be observed in live chat support system are :
- Significant customer support activity will happen without a human agent due to the increasing popularity of chatbots.
- Most consumers prefer human agents to AI (artificial intelligence) technologies.
- End users can majorly use live chat tools that can seamlessly integrate with their existing e-commerce, help desk, and CRM systems.
- Initiating the chat by the brand can help in converting visitors into potential customers.
- Integration with social networks can assist with growing customer reach without making the customers re-direct.
What is the average cost of live chat software?
The average cost of live support software can be decided by considering the several crucial factors that are:
- Number of users and admins
- Business size
- Core functionalities of live chat support software
- Key elements offered by live chat software for business
- Type of Interface
- Cloud-based or an on-premise live chat app
The live chat and support system that offers basic features and is affordable to buy can be the right option for startups and growing small organizations. While the large organization can pick advanced plans so that they can have more powerful features of a live chat system that can effortlessly meet their business demands. The price of the live chat service provider that offers advanced plans can be a bit costlier.
The cost of the live support software can begin as low as $9per month(for example, Sugester). The live chat system can reach as high as $1500/month(for instance, Whisbi). Apart from these costs, there are some other charges linked with the vendors’ live chat software. The charges are included for installation, support, and maintenance.
Small businesses and start-ups can check free live chat software too. If you are looking for the best free live chat software, then feel free to explore the Goodfirms platform. LiveAgent, EngageBay, ManyChat, LiveZilla, Zoho SalesIQ, Rocket.Chat, LiveHelperChat, HelpCenterLive, SimpleChat, Chat4Support are some of the renowned free live chat software.
Why refer to GoodFirms’ list of best live chat software?
If you are hunting for the best live chat software for your business, then GoodFirms is there to assist you. The thorough research and in-depth survey by GoodFirms on the software can help in making a sound buying decision for the user. This well-researched and huge platform believe in a customer-centric approach. Vendors and well-known software companies find this platform the right place to meet their business solutions.
Delve into the list of top-notch quality live chat software to discover their pricing data, core functionalities, deployment, and business size along with the authentic reviews. The dedicated and qualified experts at GoodFirms are always on their toes to answer the queries of their valuable readers.
Comparison of Live Chat Software: Zendesk Chat, Drift, Intercom, Tawk.to and Freshchat
Feature | Zendesk Chat | Drift | Intercom | Tawk.to | Freshchat |
---|---|---|---|---|---|
Company Background | Developed by Zendesk, a customer service software company known for its suite of customer support tools, including helpdesk, CRM, and live chat solutions. | Developed by Drift, a conversational marketing and sales platform focused on helping businesses generate leads, engage with prospects, and accelerate sales through real-time messaging and automation. | Developed by Intercom, a customer messaging platform offering a suite of tools for customer communication, support, marketing, and sales, designed to help businesses build better customer relationships and drive growth through personalized interactions. | Developed by Tawk.to, a free messaging app and live chat software provider, offering tools for website communication, customer support, and engagement, with a focus on providing a free and easy-to-use solution for businesses of all sizes. | Developed by Freshworks, offering a suite of customer engagement software, including helpdesk, CRM, and live chat solutions, designed to help businesses deliver exceptional customer experiences and streamline customer communication across channels. |
Target Audience | Businesses of all sizes | B2B companies, marketing teams | B2B companies, customer support teams | Small and medium businesses | Small and medium businesses |
Pricing | Paid plans start at $19/month per agent | Freemium, paid plans start at $49/month | Freemium, paid plans start at $39/month | Freemium, paid plans start at $1/month | Freemium, paid plans start at $15/month |
Ease of Use | User-friendly, integrates with Zendesk products | User-friendly, conversational approach | User-friendly, comprehensive feature set | Very user-friendly, simple interface | User-friendly, good for beginners |
Features | Chatbots, chat transcripts, file sharing, co-browsing, reporting | Conversational marketing tools, chatbots, account-based marketing, lead scoring | Live chat, chatbots, in-app messaging, product tours, email marketing | Live chat, chatbots, file sharing, ticketing system integration, reporting | Live chat, chatbots, co-browsing, screen sharing, ticketing system integration |
Strengths | Strong integrations with Zendesk ecosystem, good for customer support | Conversational marketing focus, ideal for lead generation | Comprehensive feature set, strong customer support focus | Affordable, user-friendly, good for small businesses | Feature-rich, affordable option for small businesses |
Weaknesses | Freemium plan has limited features | Less customization compared to others | Higher pricing compared to some options | Limited features in the free plan | Limited integrations with some business tools |
Best for | Businesses using Zendesk products, customer support teams | B2B companies focused on lead generation and marketing automation | B2B companies with complex customer support and communication needs | Small businesses looking for a simple and affordable live chat solution | Small and medium businesses seeking a feature-rich and affordable option |
Integration Capabilities | Integrates with Zendesk Suite, including Support, Guide, and Explore, as well as with third-party applications and platforms such as CRM, e-commerce, analytics, and social media, through APIs, webhooks, and marketplace integrations. | Integrates with CRM systems such as Salesforce and HubSpot, marketing automation platforms, email marketing tools, analytics solutions, and other business systems through APIs, webhooks, and native integrations for seamless data exchange and workflow automation. | Integrates with CRM platforms like Salesforce and HubSpot, e-commerce platforms, marketing automation tools, and other business systems through APIs, webhooks, and integrations to streamline data flow and automate workflows across platforms. | Offers integration with CRM systems, email marketing platforms, helpdesk software, CMS platforms, and e-commerce platforms, as well as custom integrations through APIs and webhooks to connect with other business tools and systems. | Integrates with CRM, helpdesk, marketing automation, e-commerce, and other business systems through APIs, webhooks, and native integrations, as well as with Freshworks Suite applications such as Freshdesk, Freshsales, and Freshmarketer. |
Cost of Ownership | Moderate to high | Moderate to high | Moderate to high | Low to moderate | Moderate |
GoodFirms Notes | Integrates seamlessly with other Zendesk products and offers strong customer support features. | Ideal for B2B businesses looking to generate leads and qualify prospects through chat. | Feature-rich platform for omnichannel customer engagement and product adoption. | Good option for small businesses and startups with its free plan and simple features. | Offers a good balance of features and affordability, suitable for businesses of all sizes. |