Best Live Chat Software

Are you looking for reliable live chat software for your business? Here is a list of the best live chat support software exclusively handpicked by GoodFirms after extensive research. Live chat apps listed here provide a unified platform for real-time chat, instant communication, robust customer support, call center management, chatbots, and customer intent analysis. Leverage this list of best live chat software, apply filters for the features, business size, pricing model, deployment type, and compare them too. Also, check the verified user reviews for the top live chat tools listed here.

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A Complete List of Live Chat Software with Reviews for 2022

  • 1. LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service
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    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service."
    Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Live Chat Software
  • 2. UseResponse

    All in one customer support software | knowledge base software.
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    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community... learn more about UseResponse

    "Great Exeperience"
    Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    Live Chat Software
  • 3. Intercom

    Build customers for life, with the Engagement OS
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    Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing, and support to connect with customer... learn more about Intercom

    "I will highly recommend it due to its ease-of-use and great compatibility."
    Daniela Sawyer, Founder at FindPeopleFast
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    25%

    Category Focus

    Live Chat Software
  • 4. Drift

    Engage and Convert More Website Visitors with Live Chat
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    What does Drift do, We help companies engage in real-time, personalized conversations with the right customers at the right time, so they can build trust and accelerate revenue. And how does Drift do that, We’re living in a buyer-centric world, where companies need to connect with customers on their terms. Our Revenue Acceleration Platform helps them do just that. We connect companies with buye... learn more about Drift

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Live Chat Software
  • 5. Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

    "If you're looking for great help desk software then Zendesk is the one for you."
    Brian Donovan, CEO at TimeShatter
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    14%

    Category Focus

    Live Chat Software
  • 6. Freshdesk

    Affordable customer support software.
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    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk

    "FreshDesk's ticketing system is straightforward to use, and it comes with numerous helpful features"
    Adam Ng , Founder & CEO at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Live Chat Software
  • 7. Zoho SalesIQ

    Hassle free live chat software re-imagined for business growth
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    Zoho SalesIQ is an omni-channel prospect and customer engagement platform for websites and mobile apps. It comes along with significant features such as 1. Effecient and customizable Chatbots (Zobot) 2. Easy-to-use hat and all 3. Powering knowledge base 4. Rich mobile SDK (Mobilisten) for your mobile apps 5. Customizable chat window for your website. ... learn more about Zoho SalesIQ

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Live Chat Software
  • 8. HubSpot Service Hub

    Turns Customers Into Promoters and Service Into Growth.
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    Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ... learn more about HubSpot Service Hub

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Live Chat Software
  • 9. LiveChat

    The fastest way to help your customers
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    LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. ... learn more about LiveChat

    "LiveChat is one of the most efficient and easy-to-use help desk software for my business."
    Steven Walker, CEO at Spylix
    Entry Level Price
    $16.00 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Live Chat Software
  • 10. Tidio

    "Never leave your customer without an answer"
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    Tidio's primary focus has been the creation and development of SaaS (Software as a Service). Our hard work over the years has culminated in Tidio, one of the top live chat applications in the world today. With more than 160,000 clients around the globe, Tidio enhances the day-to-day customer experiences of small businesses and micro-enterprises. The app merges live chat and chatbots in one tool to... learn more about Tidio

    "One of my favorite apps to use!"
    Crystal Diaz
    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Live Chat Software
  • 11. Podium

    Get chosen, every time.
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    Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to be text based. See how Podium is making it easier for your customers and how Webchat can work for your business. Podium is trusted by 180,000+ users. ... learn more about Podium

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Live Chat Software
  • 12. Gladly

    Deliver personalized customer experiences at scale
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    Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.... learn more about Gladly

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Live Chat Software
  • 13. Userlike

    Turn instant chats into long-term customers
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    Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol. But chatbots can be very useful for machine-like tasks. The repetitive part of the service process that support agents are happy to do without. Here are a few examples of what you can do with the Userlike chatbot API.... learn more about Userlike

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Live Chat Software
  • 14. Tawk.to

    "Get closer to your customers with messaging"
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    We' re changing the way businesses communicate with customers, making real time a real thing.tawk.to is a free messaging app to monitor and chat with the visitors on your website, mobile app or from a free customizable page.   ... learn more about Tawk.to

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Live Chat Software
  • 15. Wix Answers

    Wix Answers puts all support channels under the same platform.
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    Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.... learn more about Wix Answers

    Entry Level Price
    $24 Per Month
    Free Trial
    14 Days
    25%

    Category Focus

    Live Chat Software
  • 16. Olark

    Live Chat Software for Sales and Customer Support
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    Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every interaction and strengthen customer relationships.  ... learn more about Olark

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Live Chat Software
  • 17. Helpshift

    Day one solutions for frustration-free automation and messaging that your customers will love
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    Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.... learn more about Helpshift

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Live Chat Software
  • 18. Re:amaze

    An integrated customer service, live chat, and helpdesk platform for online businesses.
    Visit website

    Re:amaze is a customer service platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, and mobile SMS/MMS. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze L... learn more about Re:amaze

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Live Chat Software
  • 19. ChatBeacon

    The Premier Digital Live Chat Platform to grow your business.
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    Effortless and streamlined, our new Interactive Screen Share provides a collaborative approach to your visitors and customers as they browse through your website. With just a click of a button, your agents can seamlessly assist website visitors in real-time as they navigate through your site, seeing exactly what the visitor is viewing and precisely what they are doing. Are they stuck? Need product... learn more about ChatBeacon

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    100%

    Category Focus

    Live Chat Software
  • 20. Quiq

    Your customers have questions. Your resources are stretched. We can help.
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    Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa... learn more about Quiq

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Live Chat Software
  • 21. Front

    One place to take care of all your customers
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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... learn more about Front

    "As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business. "
    Patrick Crane, CEO at Love Sew
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    16%

    Category Focus

    Live Chat Software
  • 22. Talkative

    The Best Way to Engage with your Customers
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    Voice calls still account for over two thirds of contact centre interactions, and most cost contact centres are still voice-centric, relying on-premise PBX systems as the primary contact channel. However, 90% of consumers will visit a website or app before they make contact, with chat often the preferred contact option. Organisations continue to build out self-serve and digital user journeys, howe... learn more about Talkative

    Entry Level Price
    $199 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Live Chat Software
  • 23. SignalZen

    Engage your site visitors
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    Our live chat solution helps build a lasting relationship - make your customers feel appreciated.... learn more about SignalZen

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Live Chat Software
  • 24. Smith.ai Live Chat

    Skilled live agents & AI technology capture website leads with exceptional care & efficiency.
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    Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Custom AI chatbots assist for unparalleled accuracy and efficiency. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.... learn more about Smith.ai Live Chat

    "Helped Streamline Our Firm"
    Amanda Rhew
    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Live Chat Software
  • 25. Netrox SC

    Let your website come alive
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    Live chat attracts customers. A portion of visitors leaves the website without having bought anything. Live chatting will help your sales gain new momentum. You can obtain even more potential lead contacts thanks to the automatic dialogue engagement system.... learn more about Netrox SC

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Live Chat Software
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