Live Chat Software

Best Live Chat Software

Does your CRM need a chat solution for a real-time interaction? If yes, there are plenty of live chat software available to improve customer service and reduce support costs. Out of them, a select few are intuitive enough to bridge the gap between providers and seekers. At GoodFirms, we list some of the best live chat support software to aid businesses. These live chat service providers provide a range of live chat solutions such as video chat, voice chat, text chat as well as chatbots. Compare between the following tools with the help of client reviews and software details, and choose the befitting one:

List of Best Live Chat Support Software

LiveAgent
Help Desk Software is The 1st Step Towards Better Customer Service

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

Pricing:
$9.00/Month
Software Trial:
14 Days
sebastian slusnik, Customer Care Specialist at Quality Unit
sebastian slusnik, Customer Care Specialist at Quality Unit
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Olark

2. Olark

"Grow your business with every conversation"

Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every interaction and strengthen customer relationships. 

Pricing:
$17.00/Month
Software Trial:
14 Days
Freshchat
Trade your Live Chat software for modern messaging

Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.

Pricing:
$999.00/Year
Software Trial:
30 Days
Velaro

4. Velaro

Out of the Box, Thinking Outside of the Box

Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

Pricing:
$64.95/Year
Software Trial:
N/A
Proprofs Chat
Chat software designed to get you more leads

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of more...

Pricing:
Contact Vendor
Software Trial:
30 Days
Tagove

6. Tagove

Driving Your Customer Experience Has Significant Results

Tagove is a unique live chat platform for businesses to boost the sales with Live Video chat, Voice call, and Text Chat Software integrate Co-browsing and Screen sharing features with your website. Situations when a customer faces issue with placing an order, using CRM software or placing order, then your customer would simply do the Live video chat with screen sharing feature with the customer ca more...

Pricing:
Contact Vendor
Software Trial:
14 Days
Giosg

7. Giosg

The only live chat with AI-powered targeting

giosg combines data and artificial intelligence (AI) with feature-rich technology to provide intuitive solutions that deliver the right online trigger, to the right person at the right time - allowing your organisation to operate smarter.   

Pricing:
$34.00/Month
Software Trial:
10 Days
Chatra

8. Chatra

Live chat & offline messaging for businesses

Chatra is a live chat messenger app for your website. It is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate.

Pricing:
$15.00/Month
Software Trial:
N/A
Tawk.to

9. Tawk.to

"Get closer to your customers with messaging "

We're changing the way businesses communicate with customers, making real time a real thing.tawk.to is a free messaging app to monitor and chat with the visitors on your website, mobile app or from a free customizable page   

Pricing:
$24.00/Day
Software Trial:
7 Days
Snapengage
Live chat that gets proven results

SnapEngage offers enterprise chat software for sales and support teams. With over 21K users in 87 countries, our clients consistently capture more leads, increase CSAT/NPS and lower cost per interaction after implementing SnapEngage.

Pricing:
$16.00/Month
Software Trial:
7 Days
Tidio

11. Tidio

"Never leave your customer without an answer"

Tidio's primary focus has been the creation and development of SaaS (Software as a Service). Our hard work over the years has culminated in Tidio, one of the top live chat applications in the world today. With more than 160,000 clients around the globe, Tidio enhances the day-to-day customer experiences of small businesses and micro-enterprises

Pricing:
$15.00/Month
Software Trial:
30 Days
Livechat

12. Livechat

The fastest way to help your customers

LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers.

Pricing:
$16.00/Month
Software Trial:
30 Days
liveConnect
The most powerful chat & messaging platform.

liveConnect is a customer support platform that provides ultimate flexibility for both the customer and customer service representative (ie. the agent). When trying to make an inquiry, customers can type out their message or make a phone call. On the other side, the agent will receive the request on their web browser, mobile app or phone depending on the medium in which the request is made. Once c more...

Pricing:
Contact Vendor
Software Trial:
30 Days
LiveZilla

14. LiveZilla

Turn website Visitors into Customers.

LiveZilla, the Next Generation Live Help, and Live Support System connect you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. Convert visitors to customers - with LiveZilla!

Pricing:
Contact Vendor
Software Trial:
N/A
Intercom

15. Intercom

A new and better way to acquire, engage and retain customers.

Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer lifecycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.

Pricing:
Contact Vendor
Software Trial:
14 Days
Bullhorn

16. Bullhorn

Staffing and Recruiting Software That Puts People to Work

Bullhorn is the global leader in CRM and operations software for the recruitment industry. More than 8,000 recruitment companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 700 people globally. 

Pricing:
Contact Vendor
Software Trial:
N/A
Acquire

17. Acquire

Your customer’s expectations are changing - exceed them with the power of co-browse and live chat.

Acquire.io is a customer communication platform for businesses. It acts as a bridge between customers and agents. This easy to use, customizable online live chat software would allow you to have direct real-time communication with the visitors and customers. This platform is featured with a full range of tool sets that includes live chat software, co-browsing capabilities, text chat with screen s more...

Pricing:
Contact Vendor
Software Trial:
14 Days
Zoho SalesIQ
Hassle free livechat software re-imagined for business growth

Zoho SalesIQ is an omni-channel prospect and customer engagement platform for websites and mobile apps. It comes along with significant features such as 1. Effecient and customizable Chatbots (Zobot) 2. Easy-to-use hat and all 3. Powering knowledge base 4. Rich mobile SDK (Mobilisten) for your mobile apps 5. Customizable chat window for your website.

Pricing:
Free version
Software Trial:
Available
LivProp
We never Log out.

LIvprop chat services incrementally increases your website conversions across the board. Livprop's chat agents personalizes website engagement across the board, leading to improved conversion rates and website engagement. The integrated lead handover enables a seamless lead handover that will further improve your website conversions. All in all, Livprop's integrated chat package helps you achieve more...

Pricing:
Contact Vendor
Software Trial:
14 Days
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