Best Live Chat Software

Are you looking for reliable live chat software for your business? Here is a list of the best live chat support software exclusively handpicked by GoodFirms after extensive research. Live chat apps listed here provide a unified platform for real-time chat, instant communication, robust customer support, call center management, chatbots, and customer intent analysis. Leverage this list of best live chat software, apply filters for the features, business size, pricing model, deployment type, and compare them too. Also, check the verified user reviews for the top live chat tools listed here.

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A Complete List of Live Chat Software with Reviews for 2023

  • LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service
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    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r ... read more about LiveAgent

    Free version
    Available
    20% in Live Chat Software
  • UseResponse

    All-in-One Customer Support Software
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    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community ... read more about UseResponse

    $1490 Per Year
    14 Days
    25% in Live Chat Software
  • Freshdesk

    Affordable customer support software.
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    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... read more about Freshdesk

    Free version
    Available
    25% in Live Chat Software
  • ActiveCampaign

    Keep track of leads in a CRM, not in your head.
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    ActiveCampaign CRM software is built considering every stage of the customer journey. The software provides a customized dashboard to fit any size B2B, B2C, and eCommerce businesses. This AI-integrated software offers end-to-end sales force automation, lead generation, marketing automation along with email marketing to enhance complete sales management. Besides these tools, ActiveCampaign CRM inc ... read more about ActiveCampaign

    $9 Per Month
    14 Days
    13% in Live Chat Software
  • Engati

    Automate, Engage & Retain more customers - Faster
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    The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. ... read more about Engati

    Free version
    Available
    100% in Live Chat Software
  • Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives the ... read more about Zendesk Support

    Contact vendor
    14 Days
    10% in Live Chat Software
  • Bitrix24

    Your company. United. Free. Unlimited. Online.
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    Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs, and forums ensure social-enabled knowledge bases for improved ... read more about Bitrix24

    Contact vendor
    Available
    5% in Live Chat Software
  • EngageBay

    Market better. Sell faster.
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    EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails and automate your marketing funnel through marketing automat ... read more about EngageBay

    Free version
    Available
    9% in Live Chat Software
  • Intercom

    Build customers for life, with the Engagement OS
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    Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing, and support to connect with customer ... read more about Intercom

    Contact vendor
    N/A
    20% in Live Chat Software
  • Genesys

    Simplify your customer support and help desk
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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers ... read more about Genesys

    Contact vendor
    30 Days
    20% in Live Chat Software
  • Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests faster by automating workflows and surfacing relevant suggestions. ... read more about Dialpad Talk

    $15 Per Month
    14 Days
    20% in Live Chat Software
  • Smith.ai Live Chat

    Skilled live agents & AI technology capture website leads with exceptional care & efficiency.
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    Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai Live Chat is the most effective & affordable way to capture leads ... read more about Smith.ai Live Chat

    Contact vendor
    14 Days
    100% in Live Chat Software
  • LiveChat

    The fastest way to help your customers
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    LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve over 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau Ai,r Asia, and startups like SproutSocial, Animoto, or HasOffers. ... read more about LiveChat

    $16.00 Per Month
    30 Days
    50% in Live Chat Software
  • Front

    One place to take care of all your customers
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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... read more about Front

    $9.00 Per Month
    7 Days
    17% in Live Chat Software
  • BotStar

    Engage Customers Online with Live Chat & Chatbots
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    We are a leading company in this industry - BotStar. Our main products are Chatbot and Live Chat, which are online chatbot platforms that let businesses design, develop and train chatbots visually for Messenger and Websites. BotStar is a no-code chatbot builder that helps businesses create and deploy chatbots quickly and easily. ... read more about BotStar

    $15 Per Month
    N/A
    50% in Live Chat Software
  • Velaro

    Make Every Chat Better Than the Last
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    Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. ... read more about Velaro

    Contact vendor
    Available
    25% in Live Chat Software
  • Proprofs Chat

    Live Chat Software for Your Website
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    ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of busi ... read more about Proprofs Chat

    $10 Per Month
    15 Days
    100% in Live Chat Software
  • Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
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    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all custome ... read more about Vision Helpdesk

    $12.00 Per Month
    30 Days
    25% in Live Chat Software
  • Tidio

    "Never leave your customer without an answer"
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    Tidio's primary focus has been the creation and development of SaaS (Software as a Service). Our hard work over the years has culminated in Tidio, one of the top live chat applications in the world today. With more than 160,000 clients around the globe, Tidio enhances the day-to-day customer experiences of small businesses and micro-enterprises. The app merges live chat and chatbots in one tool to ... read more about Tidio

    Free version
    Available
    100% in Live Chat Software
  • Olark

    Live Chat Software for Sales and Customer Support
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    Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every interaction and strengthen customer relationships.  ... read more about Olark

    $29 Per Month
    14 Days
    100% in Live Chat Software
  • Freshchat

    Trade your Live Chat software for modern messaging
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    Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM. ... read more about Freshchat

    $999.00 Per Year
    30 Days
    33% in Live Chat Software
  • Giosg

    The only live chat with AI-powered targeting
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    giosg combines data and artificial intelligence (AI) with feature-rich technology to provide intuitive solutions that deliver the right online trigger, to the right person at the right time - allowing your organisation to operate smarter.    ... read more about Giosg

    Contact vendor
    Available
    50% in Live Chat Software
  • Chatra

    Live chat & offline messaging for businesses
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    Chatra is a live chat messenger app for your website. It is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. ... read more about Chatra

    Free version
    Available
    100% in Live Chat Software
  • Tawk.to

    "Get closer to your customers with messaging"
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    We' re changing the way businesses communicate with customers, making real time a real thing.tawk.to is a free messaging app to monitor and chat with the visitors on your website, mobile app or from a free customizable page.   ... read more about Tawk.to

    Free version
    Available
    100% in Live Chat Software
  • Snapengage

    Live chat that gets proven results.
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    SnapEngage offers enterprise chat software for sales and support teams. With over 21K users in 87 countries, our clients consistently capture more leads, increase CSAT/NPS and lower cost per interaction after implementing SnapEngage. ... read more about Snapengage

    $16 Per Month
    7 Days
    100% in Live Chat Software
  • LiveZilla

    Turn website Visitors into Customers.
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    We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from T ... read more about LiveZilla

    Free version
    Available
    50% in Live Chat Software
  • HubSpot Service Hub

    Turns Customers Into Promoters and Service Into Growth.
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    Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ... read more about HubSpot Service Hub

    Free version
    Available
    33% in Live Chat Software
  • Zoho SalesIQ

    One-stop live chat and analytics solution
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    SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with buil ... read more about Zoho SalesIQ

    $0 Per User
    15 Days
    50% in Live Chat Software
  • OXON

    Single Platform to Communicate and Track Customers Throughout their Lifecycle.
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    To make a sale in a physical store, a salesperson uses all available tools, including information about the customer, his/her past experiences, the types of products they are looking for and so on. Live chat lets a salesperson perform the same functions online Do you want to manage your webchat instantly and 24/7? Want to give an immediate answer to your customers’ simple questions? Stop load ... read more about OXON

    $45 Per Month
    14 Days
    20% in Live Chat Software
  • LIvprop chat services incrementally increases your website conversions across the board. Livprop's chat agents personalizes website engagement across the board, leading to improved conversion rates and website engagement. The integrated lead handover enables a seamless lead handover that will further improve your website conversions. All in all, Livprop's integrated chat package helps you achieve ... read more about LivProp

    Contact vendor
    7 Days
    100% in Live Chat Software
  • Rocket.Chat

    Open Source Team Communication
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    Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat. We use communication platforms on a daily basis to collaborate with colle ... read more about Rocket.Chat

    $3 Per Month
    30 Days
    20% in Live Chat Software
  • LiveHelperChat

    Open source - Live Support chat for your website.
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    Open source - Live Support chat for your website. Web and desktop clients. Co-Browsing, XMPP notifications, Telegram, Facebook messenger, Twilio, Chrome extension.Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again. ... read more about LiveHelperChat

    Free version
    Available
    100% in Live Chat Software
  • HelpCenterLive

    Help Center Live is an open-source, community driven live chat & support system.
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    Help Center Live is an open-source, community driven live chat & support system. You may easily provide live support on your website just like large companies do with very little work. With Help Center Live, you can provide a real-time, live support or sales person experience. ... read more about HelpCenterLive

    Free version
    Available
    100% in Live Chat Software
  • SimpleChat

    Open Source Live Chat App
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    sChat (or SimpleChat or SimpleChat.Support) is an open source and very basic live chat app written by a JavaScript/Meteor developer. It is free and MIT licensed. You can use it in a SaaS-like model on this website or you can also create your own self-hosted copy of the app. If you need to, you can also take a look at the code and copy some parts of the app. ... read more about SimpleChat

    Free version
    Available
    100% in Live Chat Software
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