Best Help Desk Software
Help desk software adds an autonomous ticketing system that lets the customers register their complaints. In addition, built-in storage of helpful tips or instructions provides an instant support solution to most issues. They are skipping the need to contact an executive. The best part of the help desk system is the smart routing of inquiries to specific departments for better solutions. The tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk ticketing system into your current network? Just go through the below list of the best help desk software :
Find the List of Help Desk Software with Reviews
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ManageEngine ServiceDesk is a robust and comprehensive help desk software that helps businesses of all sizes manage their customer support operations more effectively. With ManageEngine ServiceDesk, you can track customer tickets, manage ... read more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Reviews
While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
reviewed by: Daniela Rocio Carrasco Cayambe at Licencias OnLineEntry Level Price$10.00 Per MonthFree Trial30 DaysPricing TypeFlat Rate20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Phone
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24x7 Support
Training
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In-person
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Webinars
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Case Studies
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Whitepapers
Reviews
What User‘s Say
ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
Sarah CarlsonManageEngine to the Rescue
Tom Parker, Support Desk Analyst III at B Riley FinancialReview Summary
So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
Packages
Pricing Type
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Flat Rate
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
Available Packages
Standard$10.00 Per Month -
SuperOps.ai is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.ai is packed with all the features and tools that a modern MSP ... read more about SuperOps.ai RMM
SuperOps.ai RMM Reviews
SuperOps has been an incredibly efficient and well-designed tool that has streamlined our remote management tasks.
reviewed by: Gary B.Entry Level Price$89 Per MonthFree TrialN/APricing TypePer User5% in Help Desk SoftwareKey Details
Industries
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Computer-software
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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In-person
Reviews
What User‘s Say
SuperOps has become an essential, intuitive platform that powers 90% of my daily work tasks efficiently.
Aaron C.Switching to SuperOps from N-able N-Central has been a refreshing and highly productive experience.
Matthew I.SuperOps is a highly efficient and user-friendly platform
Thomas S.Review Summary
My experience with SuperOps has been excellent, as it now handles the majority of my daily workload. The intuitive interface, quick search capabilities, and dashboard tabs make navigation and task management simple and efficient—much better than other services I’ve used. Migrating devices, tickets, and workflows into SuperOps was incredibly smooth, taking less than a day to complete. Features like the runbook and approvals process have drastically reduced repetitive tasks, turning multi-step email processes into single-click actions. Additionally, the customer support team is responsive and proactive in keeping me updated.
Packages
Pricing Type
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Per User
Preferred Currency
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USD ($)
Free Version
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Yes
Payment Frequency
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Monthly Payment
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Annual Subscription
Available Packages
Standard PSA Only$89 Per MonthStandard RMM Only$109 Per MonthPro Unified Basic$149 Per MonthSuper Advanced$179 Per Month -
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LiveAgent is a versatile help desk software for businesses of all sizes. LiveAgent is also known for its ease of use and wide range of features and functionality. LiveAgent's universal inbox allows ... read more about LiveAgent
LiveAgent Reviews
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
reviewed by: Jeroen van Gils, Founder & CEO at LiFi.coEntry Level PriceFree versionFree TrialAvailablePricing TypeFree10% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
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Accounting
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Apparel-fashion
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Automotive
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Banking
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Entertainment
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Hospital-health-care
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Human-resources
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Leisure-travel
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Marketing-advertising
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Real-estate
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Chat
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video
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Blog
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Webinars
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On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithA great all-in-one platform
Magdalena Markov25/7 in the air!
Milica TalevaReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
Packages
Pricing Type
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Free
Payment Frequency
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Monthly Payment
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Quote Based
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Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as ... read more about Faveo Helpdesk
Faveo Helpdesk Reviews
Excellent Help Desk for Business
reviewed by: Parashuram SingadeEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
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Banking
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Education-management
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Food-beverages
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Hospital-health-care
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Hospitality
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Information-technology-services
Licensing & Deployment
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Open Source
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Chat
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Webinars
Reviews
What User‘s Say
A complete tool
Osvaldo CalFaveo Helpdesk is the best Ticketing system.
Amar Nanware, Linux System Administrator at Savitribai Phule Pune UniversityGood tool with a lot potential
Marc Massar, Founder & IT specialist at Blocksoftware.nlReview Summary
Faveo is an end-to-end helpdesk solution, with the ability to add features over time, the system is constantly being updated, this generates a reliable and friendly product. In my opinion and use I am totally satisfied.
Packages
Pricing Type
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Free
Preferred Currency
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INR (₹)
Payment Frequency
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Monthly Payment
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Annual Subscription
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One-Time Payment
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Useresponse is a Help Desk platform trusted by businesses of all sizes, from startups to Fortune 500 companies. It's known for its reliability, scalability, and affordability. Useresponse offers a wide range of ... read more about UseResponse
UseResponse Reviews
Great Exeperience
reviewed by: Wowdesk Inc at Wowdesk IncEntry Level Price$1490 Per YearFree Trial14 DaysPricing TypeFlat Rate25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
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Computer-network-security
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Computer-software
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Consumer-services
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Financial-services
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Information-technology-services
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Internet
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
Reviews
What User‘s Say
UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
Thalia StevensonGood service level and support
Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLCExcellent feeback management software supported by the right team!
Dmitry Martinkevich, Product owner, COO, Co-founder at BearDev (sport software)Review Summary
Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
Packages
Pricing Type
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Flat Rate
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
Available Packages
Standard$1490 Per Year -
A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk
Vision Helpdesk Reviews
Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
reviewed by: Virginia BishopEntry Level Price$12.00 Per MonthFree Trial30 DaysPricing TypeFlat Rate25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Webinars
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Case Studies
Packages
Pricing Type
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Flat Rate
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
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One-Time Payment
Available Packages
Standard$12.00 Per Month -
Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your ... read more about GoDesk
GoDesk Review
GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively.
reviewed by: Russell DunnEntry Level PriceContact vendorFree Trial14 DaysPricing TypePer User100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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Windows
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Mac
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Linux
Support
- Chat
Knowledge Base
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Help Guides
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Blogs
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On-Site Training
Packages
Pricing Type
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Per User
Preferred Currency
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GBP (£)
Free Version
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Yes
Free Trial
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14 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
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One-Time Payment
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HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific ... read more about HelpDesk
Entry Level Price$4 Per MonthFree Trial14 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Key Details
Industries
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Information-services
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Chat
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24x7 Support
Knowledge Base
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Help Guides
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Blogs
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Case Studies
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On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
Available Packages
Standard$4 Per Month -
HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily ... read more about Hesk
Hesk Review
Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries.
reviewed by: Harley KimEntry Level Price$39.95 Per MonthFree Trial30 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
Key Details
Industries
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Computer-software
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Hospitality
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Information-technology-services
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Internet
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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Windows
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Mac
Support
- Phone
Knowledge Base
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Help Guides
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Video Guides
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On-Site Training
Packages
Pricing Type
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Flat Rate
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
Available Packages
Standard$39.95 Per Month -
SolarWinds Web Help Desk is an affordable Help Desk ticketing and asset management software. Affordable Help Desk Ticketing and Asset Management Software. It provides features like automating ticket management, centralizing knowledge management, ... read more about Solarwinds Web Help Desk
Entry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Live Chat
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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In-person
Knowledge Base
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Help Guides
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Video
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Blog
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Case Studies
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Whitepapers
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On-Site Training
Packages
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
-
Quote Based
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One-Time Payment
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osTicket documentation is the comprehensive guide to using osTicket, a popular open-source help desk software solution. It covers everything from installation and configuration to ticket management and reporting. The documentation is well-written ... read more about osTicket
osTicket Review
osTicket is a widely used help desk and ticket management solution for all sizes of companies.
reviewed by: Eden DinwiddieEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- SLA
- Ticketing Management
Key Details
Industries
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Accounting
Licensing & Deployment
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Open Source
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On Premises
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Windows
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Mac
Support
- Email
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24x7 Support
Knowledge Base
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Help Guides
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On-Site Training
Packages
Pricing Type
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Free
Preferred Currency
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USD ($)
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SysAid next-gen Help Desk software: a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver ... read more about SysAid
Entry Level PriceContact vendorFree Trial30 DaysPricing TypePer User20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Dashboards
- Interaction Tracking
- Live Chat
- Multi-Channel
- Response Template
- Ticketing Management
Key Details
Industries
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Linux
Support
- Chat
- Phone
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24x7 Support
Training
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Webinar
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In-person
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Documentation
Knowledge Base
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Help Guides
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Blogs
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Webinars
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Podcasts
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Ebooks
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Infographics
Packages
Pricing Type
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Per User
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
-
Annual Subscription
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Quote Based
Integration
Integrated With
- Jira
- Teamviewer
- Anydesk
- AWS IoT Greengrass
- Microsoft 365
- Microsoft for Teams
- Nagios Core
- Zapier
- Azure Machine Learning
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Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox
Happyfox Reviews
Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.
reviewed by: Bailey RomeroEntry Level Price$29 Per MonthFree Trial14 DaysPricing TypeFlat Rate20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
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Facilities-services
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Financial-services
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Human-resources
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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Webinar
Knowledge Base
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Help Guides
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Video
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Blog
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Infographics
Reviews
What User‘s Say
A free package tailored to meet the needs of small enterprises
Keith Eneix, President at RenewSkin Co.One of the most affordable help desk software for your business.
Liz Hutz, Co-Owner at Cash Home Buyers NCReview Summary
We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.
Packages
Pricing Type
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Flat Rate
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
-
Quote Based
Available Packages
Starter$29 Per MonthFantastic$59 Per MonthEnterprise$79 Per MonthEnterprise Plus$99 Per Month -
Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove
Groove Reviews
Great easy-to use email tool for customer-facing teams
reviewed by: Andrew ReeseEntry Level Price$16 Per MonthFree Trial7 DaysPricing TypeFlat Rate34% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
- AI Features
Key Details
Industries
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Consumer-services
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Hospital-health-care
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
Support
- Email
- Chat
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24x7 Support
Knowledge Base
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Help Guides
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Video
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Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
Easy, Organized, Streamlined
Taylor Liddle, Partnerships Manager at at Popular PaysA great sales tool that my team couldnt live withou!
Ben RobinsonReview Summary
I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
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No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$16 Per Month -
Zoho Desk is a unique help desk software built on a unified platform with other Zoho products, such as CRM, project management, and communication tools. This makes it easy for businesses to ... read more about Zoho Desk
Zoho Desk Reviews
With real-time insights tracking, I can know how customers feel about the support
reviewed by: Alvin Wei, Co-founder and CMO at SEO AntEntry Level Price$7 Per YearFree Trial15 DaysPricing TypePer User25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
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Information-services
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Information-technology-services
Licensing & Deployment
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Proprietary
-
Cloud Hosted
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Web-based
-
iPhone/iPad
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Android
-
Windows
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Mac
Support
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Reviews
What User‘s Say
Very helpful tool to manage our daily business
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KGOne can easily set up customer problems as a ticket and manage them efficiently
Rakshit Panchal, Marketing Specialist at Sydney Digital AgencyZoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Madison WoodsReview Summary
We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
EXPRESS$7 Per YearSTANDARD$10 Per YearPROFESSIONAL$17 Per YearENTERPRISE$20 Per Year -
Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their ... read more about Jira Service Desk
Entry Level Price$10 Per MonthFree Trial7 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Multi-Channel
- Ticketing Management
Key Details
Industries
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Consumer-services
-
Financial-services
-
Human-resources
-
Information-technology-services
-
Retail
Licensing & Deployment
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Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
One-Time Payment
Available Packages
Standard$10 Per Month -
Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud
Salesforce Service Cloud Reviews
Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.
reviewed by: Margot PierceEntry Level Price$25 Per MonthFree Trial30 DaysPricing TypeFlat Rate25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Key Details
Industries
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Computer-software
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Financial-services
-
Hospital-health-care
-
Information-technology-services
-
Internet
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Management-consulting
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$25 Per Month -
Freshdesk is a cloud-based Help Desk software that helps businesses of all sizes manage their customer support operations efficiently. It offers a wide range of features, including Ticket management to Create, track, ... read more about Freshdesk
Freshdesk Reviews
Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries
reviewed by: Kevin Turner, Founder and CEO at The Grilling MasterEntry Level Price$11.96 Per MonthFree TrialN/APricing TypeFlat Rate20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Hospitality
-
Leisure-travel
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
Reviews
What User‘s Say
By the help of this platform lot of our time is saved
George Kollias, Head of Content Marketing at LearnWorldsFreshdesk help businesses track and analyze key metrics
Jordan Farrar, Owner/Director at Akoca SEOFreshdesk boasts an incredibly user-friendly interface that facilitates ease of navigation
Nazmul Hasan, Founder and CIO at AI BusterReview Summary
At LearnWorlds, we use FreshDesk. We have been using this software for almost 10 years. FreshDesk supports an omnichannel functionality that combines ticketing software, calls, and chats under the same account.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Growth$11.96 Per MonthPro$43.08 Per MonthEnterprise$68.22 Per Month -
Zendesk is a unique help desk software because it offers a wide range of features and integrations, making it a highly customizable solution for businesses of all sizes. Zendesk also provides a ... read more about Zendesk Support
Zendesk Support Reviews
Zendesk's intuitive design makes it easy for our team to navigate
reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at AdsellrEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
The platform offers a high degree of personalization in managing workflows
Diana Stepanova, Operations Director at MonitaskCloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel, Co-founder at Any Software ToolsZendesk helps us to manage customer support inquiries easily
Matt Bailey, Founder and Lead Instructor at SiteLogicMarketingReview Summary
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation ... read more about EngageBay
EngageBay Reviews
My handy business tool.
reviewed by: Eric F MonteraEntry Level Price$12.74 Per MonthFree TrialN/APricing TypePer User10% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Live Chat
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
-
Computer-software
-
Consumer-services
-
Education-management
-
E-learning
-
Higher-education
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Reviews
What User‘s Say
Engage Bay has allowed us to automate our brand’s marketing processes which enables us to save time
Lucia Jensen, CEO at WeLoansEngageBay - A Revolutionary all-in-one system
Crypto13EngageBay An Impossible dream - Realized...
Jo Marian LumayagReview Summary
We WeLoans have been using Engage Bay since the company started, and it has helped us identify new opportunities, ensure customers are satisfied, and convert our webpage visitors, among other solutions. Engage Bay is the CRM software we use in our company once a week to track our marketing, support, and sales team. In addition, Engage Bay streamlines tracking customer details by allowing us to store unlimited contacts that help us build strong relationships with our clients.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$12.74 Per MonthIntegration
Integrated With
- Zapier
- Xero
- mailgun
- Mandrill
- Postmark
- SendGrid
- PieSync
-
ProProfs Help Desk is a cloud-based help desk software solution designed specifically for small businesses. It offers many features, including Ticket management, a Knowledge base, a self-service portal, Live chat, Reporting, and ... read more about ProProfs Help Desk
ProProfs Help Desk Reviews
ProProfs Help Desk is wonderful
reviewed by: Prabodh Ray, ceo at raja rani couponEntry Level Price$30 Per MonthFree Trial15 DaysPricing TypeFlat Rate40% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
-
Consumer-services
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Reviews
What User‘s Say
ProProfs is an Easy and perfet Tool for Each off you
Mohit Pupu, ceo at Dear lotteryProProfs Help Desk best
ABHISHEK TIWARI, seo at tscProProfs Help Desk is Simple, Fast, Reliable
Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.Review Summary
I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage. The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators. ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly Pricing: Mid-tier What I Like Most
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Premium$30 Per Month -
Intercom's Help Desk Software offers a unique conversational support experience that allows businesses to interact with customers in real-time through chat and messaging. Intercom is known for its messenger-first approach to customer ... read more about Intercom
Intercom Reviews
I will highly recommend it due to its ease-of-use and great compatibility.
reviewed by: Daniela Sawyer, Founder at FindPeopleFastEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Interaction Tracking
- Knowledge Base
- Live Chat
- Response Template
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
Michael HudsonHighly recommended!
Malte Scholz, Co-Founder at AirfocusSuitable for small businesses
Momchil, Marketing Manager at CodegiantReview Summary
I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, ... read more about ngDesk
ngDesk Reviews
Free All-In-One Ticketing Platform
reviewed by: Kumar MukeshEntry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Infographics
Reviews
What User‘s Say
ngDesk is a help-desk software that combines automated alerting and ticket management for the entire customer support process.
Rusty WilliamsonBest easy-to-use ticketing system
Spencer DevngDesk, Free cloud business software
Bikram RoyReview Summary
Wonderful software!! this is the best help desk solution I’ve ever used. Our staff just loved it. all the available features in this software are amazing and multi-channel communication, live chat, real-time chat and proactive chat are very nice. It is well-suitable for all sizes of businesses.
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
-
Free
-
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys
Genesys Reviews
Solid products with good support, and the clout behind them to keep developing.
reviewed by: Kristopher KauthEntry Level PriceContact vendorFree Trial30 DaysPricing TypePer Feature20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
-
Accounting
-
Banking
-
Financial-services
-
Information-services
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
-
On-Site Training
Reviews
What User‘s Say
Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
Anthony HortonGreat Call Center phone systems
Richard OberleGenesys Cloud - all the technology and know-how under one roof!
Robert Wakefield-CarlReview Summary
Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
Packages
Pricing Type
-
Per Feature
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Quote Based
-
OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. ... read more about OneDesk
OneDesk Reviews
OneDesk is an enterprise-level solution that combines help desk and project management software into a single application.
reviewed by: Anonyms UserEntry Level Price$11.99 Per MonthFree Trial14 DaysPricing TypePer User33% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
-
Hospital-health-care
-
Marketing-advertising
-
Nonprofit-organization-management
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
Reviews
What User‘s Say
OneDesk is a help desk and project management software that delivers exceptional helpdesk support and manages daily tasks easily.
Rolf MadronThe project management software encompasses the entire project lifecycle .
Mellisa Raznicov, Sales ManagerReview Summary
I just love this software. This tool helps me a lot every time I need it works as it should and has the most needed features. It is a perfect product for an enterprise company. It gets better and better with each update. Entering new tickets is also very easy.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$11.99 Per Month -
ConnectWise Control is a Fast, flexible, and secure Remote Desktop and mobile support solution. It is a cloud-based solution that offers a variety of features that make it easy to connect to ... read more about ConnectWise Control
ConnectWise Control Reviews
Great Product
reviewed by: Matt WinyardEntry Level Price$29 Per YearFree Trial14 DaysPricing TypeFlat Rate25% in Help Desk SoftwareFeatures
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
Key Details
Industries
-
Computer-software
-
Human-resources
-
Professional-training
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
-
On-Site Training
Reviews
What User‘s Say
ConnectWise Control is a self-hosted remote desktop that allows you to instantly connect to and remotely control devices for fast access & support.
Marlon StokesGreat product
Matt Winyard, Computer Aided Design Engineer at Winyard Engineering LtdReview Summary
Just a phenomenal tool. I have been waiting for such a system for a long time. It is very appreciated that it integrates easily with other software. This tool gives relevant professional capabilities. Its remote device control, cross-platform, and mobile device access features attracted me a lot.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$29 Per Year -
Save time, meet deadlines, and deliver projects on time with the web-based project management app, Planio. Easy to install and with zero setup costs, the project management tool is ideal for startups ... read more about Planio
Planio Reviews
Highly efficient, flexible, and versatile Project Management tool but there’s scope for improvement.
reviewed by: Anonyms UserEntry Level Price$21 Per MonthFree Trial30 DaysPricing TypeFlat Rate10% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Dashboards
- Email Integration
- Ticketing Management
Key Details
Industries
-
Construction
-
Human-resources
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blogs
Reviews
What User‘s Say
Tool that is highly adaptable, fully comprehensive, and simple to use.
Anonymous UserGreat tool for managing projects as well as clients .
Jemma butler , Free LancerReview Summary
Initially this tool was quite a headache to learn and execute, keeping it maintained as it was difficult to manage projects working on the previously used tools as well as on Planio. Once the project was fully executed on Planio it definitely took some time but we count that as an experience period where we learned the tool and mid-way nothing was hindered. Now that we have been using it for the last few weeks, it has worked like magic. It surely is an up-gradation and the work is now way more organized and everybody knows exactly what to do and when to get done with. It tracks everything keeps the team updated and solves all the basic queries that a person could potentially get.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
30 Days Trial(Credit card required)
Payment Frequency
-
Monthly Payment
-
Quote Based
Available Packages
Standard$21 Per Month -
LiveChat is a powerful and easy-to-use help desk software that helps businesses of all sizes provide great customer support. With LiveChat, you can chat with customers in real-time, answer their questions, and ... read more about LiveChat
LiveChat Reviews
LiveChat is one of the most efficient and easy-to-use help desk software for my business.
reviewed by: Steven Walker, CEO at SpylixEntry Level Price$16.00 Per MonthFree Trial30 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
-
Computer-software
-
Education-management
-
Information-technology-services
-
Internet
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
Knowledge Base
-
Help Guides
-
Webinars
Reviews
What User‘s Say
LiveChat is an online customer service software that lets you communicate with your customers in real time.
Ryan TrivettI'd recommend it for the small businesses.
Scott Steward, Founder & CEO at Hi CollectorsReview Summary
Great system, and I am very much happy to come in contact with this help desk system. because it works as it should. It has excellent tools like live chat support, automated response, Pop-up chat, and mainly, in-app messaging. Very nicely designed and the perfect solution for service tickets.
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$16.00 Per Month -
Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & ... read more about Apptivo
Apptivo Reviews
Apptivo simplifies our process of managing all the needs of our company
reviewed by: Radu Tyrsina, CEO & Founder at Windows ReportEntry Level Price$10 Per MonthFree Trial30 DaysPricing TypePer User10% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Live Chat
- Multilingual
- Ticketing Management
Key Details
Industries
-
Construction
-
Education-management
-
Human-resources
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Reviews
What User‘s Say
Apptivo is a powerful help desk system that allows support agents to interact with customers, follow-ups and resolve queries.
Gavin DoltonApptivo CRM is the most robust software you will come across, which helps you grow your business.
Maria A. McDowell, Founder at EasySearchPeopleReview Summary
Fantastic experience, this help desk solution has plenty of features. This has made my life at work so much easier. Initially, I had some problems with it but after reaching out to the customer support team, my issues got resolved.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$10 Per Month -
Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale; 8,000+ businesses choose Front for every customer conversation. Front's personalized customer conversations feature allows ... read more about Front
Front Reviews
A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.
reviewed by: Austin BowmanEntry Level Price$9.00 Per MonthFree Trial7 DaysPricing TypeFlat Rate17% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Multi-Channel
- SLA
- Ticketing Management
Key Details
Industries
-
Computer-network-security
-
Computer-software
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Webinars
-
Case Studies
Reviews
What User‘s Say
It helps us in managing our workload and respond quickly to customer requests
Davin Joseph, CEO at My Enamel PinsAs an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
Patrick Crane, CEO at Love SewReview Summary
Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$9.00 Per Month -
Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio
Tidio Reviews
One of my favorite apps to use!
reviewed by: Crystal DiazEntry Level Price$0 Per MonthFree Trial7 DaysPricing TypeFlat Rate10% in Help Desk SoftwareFeatures
- Customer Review
- Customization
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multilingual
- Response Template
- AI Features
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Computer-games
-
Computer-software
-
Consumer-electronics
-
Consumer-goods
-
Consumer-services
-
Cosmetics
-
Financial-services
-
Gambling-casinos
-
Health-wellness-fitness
-
Higher-education
-
Restaurants
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Center
-
Youtube
-
Developers
-
Case Studies
-
Blog
-
Academy
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Starter$29 Per MonthGrowth$59 One-timePlus$749.00 Per MonthPremium$2999 Per MonthIntegration
Integrated With
- Zendesk Sell
- Zendesk Support
- HubSpot CRM
- Salesforce CRM
- Shopify
- Wordpress
- WooCommerce
- Zoho Desk
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Brevo
- Drupal
- Drupal Commerce
- Ecwid
- Google Analytics
- Klaviyo
- Omnisend
- Zapier
-
Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer ... read more about Teamwork Desk
Teamwork Desk Reviews
We love it’s friendly interface
reviewed by: Zarar Ameen, CEO at CANZ MarketingEntry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multilingual
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
SAP is a reliable customer experience and CRM solution well known for its efficiency and impactful results. The integrated sales force automation facility of SAP helps in building quality sales leads to ... read more about SAP CRM
SAP CRM Reviews
The best part is that automated data entry is possible
reviewed by: Lorie Carson, Founder at RealPeopleFinderEntry Level PriceContact vendorFree Trial7 DaysPricing TypeContact Vendor25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Ticketing Management
Key Details
Industries
-
Accounting
-
Information-technology-services
-
Logistics-supply-chain
-
Marketing-advertising
Licensing & Deployment
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Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Quote Based
-
Kayako's helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations through any channel. Support customers better, and stay personal as ... read more about Kayako
Kayako Reviews
Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.
reviewed by: Zoe DavisonEntry Level Price$30 Per MonthFree Trial14 DaysPricing TypeFlat Rate34% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
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24x7 Support
Training
-
Webinar
-
In-person
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$30 Per Month -
HubSpot's Help Desk Software is a cloud-based help desk software that helps businesses of all sizes provide better customer support. With HubSpot's Help Desk Software, you can track and manage customer tickets, ... read more about HubSpot Help Desk
HubSpot Help Desk Reviews
You can get everything you need to get started for free with hubspot.
reviewed by: Adam Ng , Founder & CEO at TrustedEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
Key Details
Industries
-
Management-consulting
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
-
iPhone/iPad
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Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Free
Preferred Currency
-
USD ($)
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Help Scout is an all-in-one customer support software platform that helps businesses of all sizes go digital and deliver superior customer service. It offers many features, including ticketing management, a knowledge base, ... read more about Help Scout
Help Scout Reviews
With the help of Help Scout workflows can be configured to automate actions
reviewed by: Eric Dalius, Executive Chairman at MuzicSwipeEntry Level Price$20 Per MonthFree Trial15 DaysPricing TypeFlat Rate20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
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Education-management
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Financial-services
-
Hospital-health-care
-
Logistics-supply-chain
-
Media-production
-
Professional-training
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
-
iPhone/iPad
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Android
-
Windows
Support
- Email
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$20 Per MonthPlus$40 Per MonthPro$65 Per Month -
TeamSupport is a powerful and easy-to-use help desk software that helps businesses of all sizes provide better customer support. With TeamSupport, you can track and manage customer tickets from all channels (email, ... read more about TeamSupport
TeamSupport Review
TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses.
reviewed by: Marvin TilleryEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Live Chat
- Ticketing Management
Key Details
Industries
-
Computer-software
-
Financial-services
-
Hospitality
-
Information-technology-services
-
Internet
Licensing & Deployment
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Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
-
Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.
Cayzu Review
Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features.
reviewed by: Julia ChandlerEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor33% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of ... read more about LiveZilla
LiveZilla Review
LiveZilla is a self-hosted live chat software with a multi-website support that helps businesses of all sizes improve customer service.
reviewed by: Vere BennettEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Online Application
- Document Sharing
- Call Routing
- Email Integration
- Knowledge Base
- Live Chat
- Multilingual
- Customizable Branding
- Ticketing Management
Key Details
Licensing & Deployment
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
One-Time Payment
-
Free
-
Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web ... read more about Liberum Help Desk
Liberum Help Desk Review
Liberum Help Desk is a complete help desk solution for small to medium IT departments and service providers to track support cases.
reviewed by: Elmer OrtegaEntry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Dashboards
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Windows
-
Mac
-
Linux
Knowledge Base
-
Help Guides
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
One-Time Payment
-
Free
-
Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. ... read more about Katak Support
Katak Support Review
Katak Support is an online help desk software solution for the management of customer demands flow or ticket system.
reviewed by: Dale LawsonEntry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Customer Review
- Dashboards
- Email Integration
- Escalation
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Free
-
HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with ... read more about HelpDeskZ
HelpDeskZ Review
HelpDeskZ is a PHP-based system software that allows managing the site’s support with a web-based support ticket system.
reviewed by: Elvira KellerEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- SLA
Key Details
Licensing & Deployment
-
Windows
-
Mac
Knowledge Base
-
Help Guides
Packages
Pricing Type
-
Contact Vendor
Free Version
-
Yes
Payment Frequency
-
Quote Based
-
Free
-
This cloud-based helpdesk solution combines core functionalities of ticket management and customer management. UVdesk Helpdesk comes with features that enable agents to quickly provide top class support at every opportunity, thanks to ... read more about UVdesk
UVdesk Review
UVdesk is a free enterprise helpdesk software which allows customers to communicate over email and social media with task management.
reviewed by: Queenie JohnstonEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Escalation
- Knowledge Base
- Multi-Channel
- Multilingual
- Ticketing Management
Key Details
Industries
-
Information-services
-
Information-technology-services
Licensing & Deployment
-
Open Source
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Preferred Currency
-
USD ($)
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. ... read more about HelpSpot
HelpSpot Review
HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls.
reviewed by: Rolf BensonEntry Level PriceContact vendorFree TrialAvailablePricing TypeFlat Rate30% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
-
Education-management
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
Available Trial
Payment Frequency
-
Quote Based
-
SupportBee enables your entire team to engage in meaningful conversations with people and turn them into happy and profitable clients.
SupportBee Review
SupportBee is a lean help desk solution that allows you to manage customer support emails easily designed for collaborative teams.
reviewed by: Talal HabibEntry Level Price$13 Per MonthFree Trial14 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Live Chat
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$13 Per Month -
Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of ... read more about Motadata HelpDesk
Motadata HelpDesk Review
Motadata HelpDesk is a customer service software that is used by many companies to provide customer support.
reviewed by: Raiha MusaEntry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application ... read more about C-Desk
C-Desk Review
C-Desk is a complaint management system that provides businesses with tools to manage service requests and facilitate communication across teams.
reviewed by: Dameer SalamEntry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Quote Based
-
Free
-
We consider no business is same and hence CloudYogi CRM can be customised to suit your specific business needs.A CRM is useless without proper training and documentation. CloudYogi CRM comes with one ... read more about CloudYogi CRM
CloudYogi CRM Review
CloudYogi CRM is one of the most advanced and improved CRM tools that benefit companies by automating and streamlining an array of operations.
reviewed by: Noreen YusufEntry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Response Template
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Quote Based
-
Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve ... read more about ClickDesk
ClickDesk Review
ClickDesk is a live support solution that can be installed on any website that lets businesses reply to questions from web visitors.
reviewed by: Yolanda StanleyEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
Issue tracking, help desk, and customer support have never been easier or more efficient. All your issues, tickets, requests, complaints - whatever you call them - Issuetrak software uses automation to manage ... read more about Issuetrak
Issuetrak Review
Issuetrak is basic tracking software that can be configured as per need for users to submit help desk issues.
reviewed by: Norris NobleEntry Level Price$26 Per MonthFree Trial14 DaysPricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
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Aviation-aerospace
-
Business-supplies-equipment
-
Computer-network-security
-
Computer-networking
-
Computer-software
-
Construction
-
Defense-space
-
Education-management
-
Facilities-services
-
Government-administration
-
Higher-education
-
Hospital-health-care
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
In-person
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
-
Webinars
-
Demos & Tutorials
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Cloud Team$26 Per MonthCloud Support$77 Per MonthOn-Premises Team$206 One-timeOn-Premises Support$1028 One-timeIntegration
Integrated With
- Zapier
- Google Analytics
- Azure
- Microsoft 365
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