Help Desk Software

Help Desk Software

A help desk software adds an autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, built-in storage of helpful tips or instructions assists in providing an instant customer support software solution to resolve most of the issues, skipping the need of communicating with an executive telephonically. The best part of the help desk ticketing system is the smart routing of inquiries to the specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk system solution into your current network? Just go through the below list of best help desk software by GoodFirms below: 

List of The Best Help Desk Software System | Best Help Desk Ticketing System (137 Software)

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  • LiveAgent

    Help Desk Software & Live Chat Software for Better Customer Service

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "Highly recommend this software "
    John Crumpton
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Vision Helpdesk

    Multi Channel Help Desk Software

    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. ... learn more about Vision Helpdesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $12.00 per Month
  • Faveo Helpdesk

    Simplifying customer support.

    Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. I... learn more about Faveo Helpdesk

    "A complete tool"
    Osvaldo Cal
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • UseResponse

    All in one customer support software | knowledge base software.

    UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. It provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Companies from start-ups to large enterprise companies use this support software to improve their support processes and improve... learn more about UseResponse

    "Great Exeperience"
    Wowdesk Inc
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $49 per Month
  • Freshdesk

    Affordable customer support software.

    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk

    "Fresh Desk Takes the Stress Out of Client Requests"
    Elizabeth Pampalone, Professional Speaker at Elizabeth Pampalone, Speaker
    VISIT WEBSITE
    Free Trial
    21 days
    Entry Level Price
    Contact Vendor
  • Zendesk Support

    Customer Service Software & Remote Support Software

    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. ... learn more about Zendesk Support

    "Interesting Support/Ticketing Tool"
    Mostafa Awad
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Intercom

    A new and better way to acquire, engage and retain customers.

    Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.... learn more about Intercom

    "Suitable for small businesses"
    Momchil, Marketing Manager at Codegiant
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Zoho Desk

    Put customer service at the heart of your company.

    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Happyfox

    Best Help Desk Software

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. ... learn more about Happyfox

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $29.00 per Month
  • LiveChat

    The fastest way to help your customers

    LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. ... learn more about LiveChat

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $16.00 per Month
  • Mojo Helpdesk

    The #1 help desk & ticket tracking software to provide great customer support

    Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to track customer and tech support requests, internal tasks management, or for anything that should not fall through the cracks. Mojo tracks requests till they get done. ... learn more about Mojo Helpdesk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Kayako

    Customer Support Software that's feature-rich and easy to use

    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience... learn more about Kayako

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $15 per Month
  • Solarwinds Web Help Desk

    Affordable Help Desk Ticketing and Asset Management Software

    Web Help Desk is an affordable Help Desk ticketing and asset management software. It provides features like automating ticket management, centralising knowledge management, meeting service level agreements, simplifying project and task management, measuring customer satisfaction and many more. ... learn more about Solarwinds Web Help Desk

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $700 per One-time
  • Freshservice

    IT service desk that's actually simple.

    Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Simplify the service environment so that key information and workflows are available at the read... learn more about Freshservice

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $19 per Month
  • Spiceworks

    Businesses run better with Spiceworks.

    Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products and serv... learn more about Spiceworks

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • ManageEngine ServiceDesk Plus

    Built to supercharge your IT help desk software.

    ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $10.00 per Month
  • Cayzu

    Affordable Cloud Help Desk Software & Incident Ticketing System.

    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.  ... learn more about Cayzu

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • ProProfs Help Desk

    Delighting Customers with Faster Ticket Resolution.

    ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... learn more about ProProfs Help Desk

    "Helps to Reduce Support Tickets Faster!"
    Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality
    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $15 per Month
  • Vivantio

    FLEXIBLE SOFTWARE. FOCUSED SERVICE.

    Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio Platform, we provide a service management solution that is competitively priced, flexible and scalable, so you can improve service while reducing costs and know that your uniq... learn more about Vivantio

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Contact Vendor
  • HelpDesk

    Ticketing software for effortless customer support

    HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses.... learn more about HelpDesk

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $24 per Year
  • Salesforce Service Cloud

    The Salesforce Service Cloud of Customer Support.

    Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.... learn more about Salesforce Service Cloud

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $300 per Month
  • TeamSupport

    Customer-focused Customer Support Software.

    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... learn more about TeamSupport

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $50.00 per Month
  • Hesk

    Choose the help desk software company that's right for you!

    A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. ... learn more about Hesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $39.95 per Month
  • EngageBay

    Align Marketing, Sales, and Support teams around single view of your customers.

    EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails and automate your marketing funnel through marketing automat... learn more about EngageBay

    "Automate posting at affordable price"
    Bea Lumayag
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Bitrix24

    Your company. United. Free. Unlimited. Online.

    Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management an... learn more about Bitrix24

    ""
    Hisham Balatiah, Founder at EIC - Engineers International Community
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Groove

    Simple Customer Service Software for Small Businesses

    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards... learn more about Groove

    "Easy, Organized, Streamlined"
    Taylor Liddle, Partnerships Manager at at Popular Pays
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $19 per Month
  • ngDesk

    Ready to Go Easy to Use

    ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector... learn more about ngDesk

    "Best easy-to-use ticketing system"
    Spencer Dev
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Genesys

    Simplify your customer support and help desk

    Whether you’re a global enterprise or a small business, get one platform to meet the needs of your entire team. Promote your products and services, increase productivity, streamline processes, and arm your team with tools and training. Genesys is a cloud-based help desk that allows agents to handle inbound service requests. ... learn more about Genesys

    "Genesys Cloud - all the technology and know-how under one roof!"
    Robert Wakefield-Carl
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Velaro

    Make Every Chat Better Than the Last

    Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.... learn more about Velaro

    "Velaro Features Review"
    Daniyal Rasheed, Digital Marketing Specialist at Kector Technologies.
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $64.95 per Year
  • Proprofs Chat

    Live Chat Software for Your Website

    ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of busi... learn more about Proprofs Chat

    "Amazing Integrations for Wholesome Experience"
    Ritik Pandey
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Teamwork Desk

    Deliver unforgettable customer experiences with Teamwork Desk.

    Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. ... learn more about Teamwork Desk

    "We love it’s friendly interface"
    Zarar Ameen, CEO at CANZ Marketing
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $8.75 per Month
  • Trengo

    Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox

    One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... learn more about Trengo

    " Nauseous!"
    Max Looman, Founder at Looman IT
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • LiveZilla

    Turn website Visitors into Customers.

    We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from T... learn more about LiveZilla

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Liberum Help Desk

    The free, open source help desk solution for IT departments and service providers.

    Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web interface for managing and tracking technical support problems. ... learn more about Liberum Help Desk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • osTicket

    Open source support ticket system.

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. ... learn more about osTicket

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Katak Support

    Open source software for the management of customer demands flow.

    Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. Katak-support offers many features, can be customized in many ways and can ... learn more about Katak Support

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • HelpDeskZ

    A free help desk software that works

    HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities ... learn more about HelpDeskZ

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • UVdesk

    For Ecommerce, Marketplace & Multichannel

    UVdesk offers SaaS-based and Open Source help desk software solution to easier the overall support process to deliver best customer service. A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.This cloud-based help desk solution combines core funct... learn more about UVdesk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • HelpSpot

    Get your small customer service team organized for free.

    HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. ... learn more about HelpSpot

    VISIT WEBSITE
    Free Trial
    21 days
    Entry Level Price
    Contact Vendor
  • SupportBee

    Ticketing System for High Touch Customer Service.

    SupportBee enables your entire team to engage in meaningful conversations with people and turn them into happy and profitable clients.... learn more about SupportBee

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $13 per Month
  • Motadata HelpDesk

    IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise

    Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.... learn more about Motadata HelpDesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Apptivo

    Attract, engage, retain and delight More customers.

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Apptivo's online CRM system is a powerful tool to manage... learn more about Apptivo

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $8 per Month
  • OneDesk

    Manage your projects, support your customers, provide services.

    OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature... learn more about OneDesk

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $9 per Month
  • C-Desk

    Complete Helpdesk Solution

    This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized manage... learn more about C-Desk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • ClickDesk

    Convert your visitors to happy customers

    Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve customer support and sales for their online business. You can answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better wit... learn more about ClickDesk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Issuetrak

    Help desk software headache-free.

    Issue tracking, workflow, customer support, and help desk have never been easier or more efficient. Everything automated and all in one spot. All your issues, tickets, requests, complaints or bugs. Whatever you call it, Issuetrak manages everything from start to finish all in one place. It's okay to want it all. Software that can do backflips and configure your every tracking and workflow need. Cu... learn more about Issuetrak

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Talkus

    Talkus turns Slack into a simple help desk platform.

    Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. Slack is already your internal communication backbone and employees your best asset. We bring customers conversations right in your Slack so all employees can answer in a snap and deliver exceptional suppor... learn more about Talkus

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $48 per Month
  • Deskpro

    Helpdesk software you can depend on.

    Deskpro is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users. ... learn more about Deskpro

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $30 per Month
  • Deskero

    Simple help desk software for effective customer engagement.

    Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use o... learn more about Deskero

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $12 per Month
  • OTRS Help Desk

    Customer support has never been easier with OTRS help desk software.

    In order to create optimal customer experiences, the right conditions must be created: the OTRS Help Desk software with integrated ticketing system helps you design these. OTRS Help Desk software makes it possible for agents or employees to work more quickly, effectively and in a structured way that saves money. Customer requests of any kind can be prioritized, processed and resolved after being a... learn more about OTRS Help Desk

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
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