Help Desk Software
A help desk software adds an autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, built-in storage of helpful tips or instructions assists in providing an instant customer support software solution to resolve most of the issues, skipping the need of communicating with an executive telephonically. The best part of the help desk ticketing system is the smart routing of inquiries to the specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk system solution into your current network? Just go through the below list of best help desk software by GoodFirms below:
List of The Best Help Desk Software System | Best Help Desk Ticketing System (137 Software)
- Help Desk Software & Live Chat Software for Better Customer Service
LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent"Highly recommend this software "John Crumpton
- Multi Channel Help Desk Software
A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. ... learn more about Vision HelpdeskVISIT WEBSITEFree Trial30 daysEntry Level Price$12.00 per Month
- Simplifying customer support.
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. I... learn more about Faveo Helpdesk"A complete tool"Osvaldo Cal
- All in one customer support software | knowledge base software.
UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. It provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Companies from start-ups to large enterprise companies use this support software to improve their support processes and improve... learn more about UseResponse"Great Exeperience"Wowdesk IncVISIT WEBSITEFree Trial14 daysEntry Level Price$49 per Month
- Affordable customer support software.
Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk"Fresh Desk Takes the Stress Out of Client Requests"Elizabeth Pampalone, Professional Speaker at Elizabeth Pampalone, SpeakerVISIT WEBSITEFree Trial21 daysEntry Level PriceContact Vendor
- Customer Service Software & Remote Support Software
Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. ... learn more about Zendesk Support"Interesting Support/Ticketing Tool"Mostafa Awad
- A new and better way to acquire, engage and retain customers.
Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.... learn more about Intercom"Suitable for small businesses"Momchil, Marketing Manager at Codegiant
- Put customer service at the heart of your company.
Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk
- Best Help Desk Software
Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. ... learn more about HappyfoxVISIT WEBSITEFree Trial14 daysEntry Level Price$29.00 per Month
- The fastest way to help your customers
LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. ... learn more about LiveChatVISIT WEBSITEFree Trial30 daysEntry Level Price$16.00 per Month
- The #1 help desk & ticket tracking software to provide great customer support
Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to track customer and tech support requests, internal tasks management, or for anything that should not fall through the cracks. Mojo tracks requests till they get done. ... learn more about Mojo Helpdesk
- Customer Support Software that's feature-rich and easy to use
Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience... learn more about KayakoVISIT WEBSITEFree Trial14 daysEntry Level Price$15 per Month
- Affordable Help Desk Ticketing and Asset Management Software
Web Help Desk is an affordable Help Desk ticketing and asset management software. It provides features like automating ticket management, centralising knowledge management, meeting service level agreements, simplifying project and task management, measuring customer satisfaction and many more. ... learn more about Solarwinds Web Help DeskVISIT WEBSITEFree Trial14 daysEntry Level Price$700 per One-time
- IT service desk that's actually simple.
Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Simplify the service environment so that key information and workflows are available at the read... learn more about FreshserviceVISIT WEBSITEFree TrialN/AEntry Level Price$19 per Month
- Businesses run better with Spiceworks.
Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products and serv... learn more about Spiceworks
- Built to supercharge your IT help desk software.
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus"ManageEngine to the Rescue"Tom Parker, Support Desk Analyst III at B Riley FinancialVISIT WEBSITEFree Trial30 daysEntry Level Price$10.00 per Month
- Affordable Cloud Help Desk Software & Incident Ticketing System.
Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. ... learn more about Cayzu
- Delighting Customers with Faster Ticket Resolution.
ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... learn more about ProProfs Help Desk"Helps to Reduce Support Tickets Faster!"Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to QualityVISIT WEBSITEFree Trial15 daysEntry Level Price$15 per Month
- FLEXIBLE SOFTWARE. FOCUSED SERVICE.
Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio Platform, we provide a service management solution that is competitively priced, flexible and scalable, so you can improve service while reducing costs and know that your uniq... learn more about VivantioVISIT WEBSITEFree TrialAvailableEntry Level PriceContact Vendor
- Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses.... learn more about HelpDeskVISIT WEBSITEFree Trial14 daysEntry Level Price$24 per Year
- The Salesforce Service Cloud of Customer Support.
Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.... learn more about Salesforce Service CloudVISIT WEBSITEFree Trial30 daysEntry Level Price$300 per Month
- Customer-focused Customer Support Software.
TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... learn more about TeamSupportVISIT WEBSITEFree Trial14 daysEntry Level Price$50.00 per Month
- Choose the help desk software company that's right for you!
A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. ... learn more about HeskVISIT WEBSITEFree Trial30 daysEntry Level Price$39.95 per Month
- Align Marketing, Sales, and Support teams around single view of your customers.
EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails and automate your marketing funnel through marketing automat... learn more about EngageBay"Automate posting at affordable price"Bea Lumayag
- Your company. United. Free. Unlimited. Online.
Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management an... learn more about Bitrix24""Hisham Balatiah, Founder at EIC - Engineers International CommunityVISIT WEBSITEFree TrialN/AEntry Level PriceContact Vendor
- Simple Customer Service Software for Small Businesses
Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards... learn more about Groove"Easy, Organized, Streamlined"Taylor Liddle, Partnerships Manager at at Popular PaysVISIT WEBSITEFree Trial14 daysEntry Level Price$19 per Month
- Ready to Go Easy to Use
ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector... learn more about ngDesk"Best easy-to-use ticketing system"Spencer Dev
- Simplify your customer support and help desk
Whether you’re a global enterprise or a small business, get one platform to meet the needs of your entire team. Promote your products and services, increase productivity, streamline processes, and arm your team with tools and training. Genesys is a cloud-based help desk that allows agents to handle inbound service requests. ... learn more about Genesys"Genesys Cloud - all the technology and know-how under one roof!"Robert Wakefield-Carl
- Make Every Chat Better Than the Last
Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.... learn more about Velaro"Velaro Features Review"Daniyal Rasheed, Digital Marketing Specialist at Kector Technologies.VISIT WEBSITEFree TrialN/AEntry Level Price$64.95 per Year
- Live Chat Software for Your Website
ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of busi... learn more about Proprofs Chat"Amazing Integrations for Wholesome Experience"Ritik Pandey
- Deliver unforgettable customer experiences with Teamwork Desk.
Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. ... learn more about Teamwork Desk"We love it’s friendly interface"Zarar Ameen, CEO at CANZ MarketingVISIT WEBSITEFree Trial30 daysEntry Level Price$8.75 per Month
- Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox
One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... learn more about Trengo" Nauseous!"Max Looman, Founder at Looman IT
- Turn website Visitors into Customers.
We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from T... learn more about LiveZilla
- The free, open source help desk solution for IT departments and service providers.
Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web interface for managing and tracking technical support problems. ... learn more about Liberum Help Desk
- Open source support ticket system.
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. ... learn more about osTicket
- Open source software for the management of customer demands flow.
Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. Katak-support offers many features, can be customized in many ways and can ... learn more about Katak Support
- A free help desk software that works
HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities ... learn more about HelpDeskZ
- For Ecommerce, Marketplace & Multichannel
UVdesk offers SaaS-based and Open Source help desk software solution to easier the overall support process to deliver best customer service. A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.This cloud-based help desk solution combines core funct... learn more about UVdesk
- Get your small customer service team organized for free.
HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. ... learn more about HelpSpotVISIT WEBSITEFree Trial21 daysEntry Level PriceContact Vendor
- Ticketing System for High Touch Customer Service.
SupportBee enables your entire team to engage in meaningful conversations with people and turn them into happy and profitable clients.... learn more about SupportBeeVISIT WEBSITEFree Trial14 daysEntry Level Price$13 per Month
- IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise
Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.... learn more about Motadata HelpDesk
- Attract, engage, retain and delight More customers.
Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Apptivo's online CRM system is a powerful tool to manage... learn more about ApptivoVISIT WEBSITEFree Trial30 daysEntry Level Price$8 per Month
- Manage your projects, support your customers, provide services.
OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature... learn more about OneDeskVISIT WEBSITEFree Trial14 daysEntry Level Price$9 per Month
- Complete Helpdesk Solution
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized manage... learn more about C-Desk
- Convert your visitors to happy customers
Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve customer support and sales for their online business. You can answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better wit... learn more about ClickDesk
- Help desk software headache-free.
Issue tracking, workflow, customer support, and help desk have never been easier or more efficient. Everything automated and all in one spot. All your issues, tickets, requests, complaints or bugs. Whatever you call it, Issuetrak manages everything from start to finish all in one place. It's okay to want it all. Software that can do backflips and configure your every tracking and workflow need. Cu... learn more about IssuetrakVISIT WEBSITEFree TrialN/AEntry Level PriceContact Vendor
- Talkus turns Slack into a simple help desk platform.
Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. Slack is already your internal communication backbone and employees your best asset. We bring customers conversations right in your Slack so all employees can answer in a snap and deliver exceptional suppor... learn more about TalkusVISIT WEBSITEFree Trial14 daysEntry Level Price$48 per Month
- Helpdesk software you can depend on.
Deskpro is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users. ... learn more about DeskproVISIT WEBSITEFree Trial14 daysEntry Level Price$30 per Month
- Simple help desk software for effective customer engagement.
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use o... learn more about DeskeroVISIT WEBSITEFree TrialAvailableEntry Level Price$12 per Month
- Customer support has never been easier with OTRS help desk software.
In order to create optimal customer experiences, the right conditions must be created: the OTRS Help Desk software with integrated ticketing system helps you design these. OTRS Help Desk software makes it possible for agents or employees to work more quickly, effectively and in a structured way that saves money. Customer requests of any kind can be prioritized, processed and resolved after being a... learn more about OTRS Help Desk