Best Help Desk Software

Help desk software adds an autonomous ticketing system that lets the customers register their complaints. In addition, built-in storage of helpful tips or instructions provides an instant support solution to most issues. They are skipping the need to contact an executive. The best part of the help desk system is the smart routing of inquiries to specific departments for better solutions. The tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk ticketing system into your current network? Just go through the below list of the best help desk software :

Rankings updated: Jun 20, 2025
150 Software

Find the List of Help Desk Software with Reviews

  • ManageEngine ServiceDesk is a robust and comprehensive help desk software that helps businesses of all sizes manage their customer support operations more effectively. With ManageEngine ServiceDesk, you can track customer tickets, manage ... read more about ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus Reviews

    While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage reviewed by: Daniela Rocio Carrasco Cayambe at Licencias OnLine
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Reviews

    What User‘s Say
    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
    Sarah Carlson
    ManageEngine to the Rescue
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Review Summary
    So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
    Sarah Carlson
    Sarah Carlson

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $10.00 Per Month
  • SuperOps.ai is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.ai is packed with all the features and tools that a modern MSP ... read more about SuperOps.ai RMM

    SuperOps.ai RMM Reviews

    SuperOps has been an incredibly efficient and well-designed tool that has streamlined our remote management tasks. reviewed by: Gary B.
    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    5% in Help Desk Software

    Key Details

    Industries
    • Computer-software
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person

    Reviews

    What User‘s Say
    SuperOps has become an essential, intuitive platform that powers 90% of my daily work tasks efficiently.
    Aaron C.
    Switching to SuperOps from N-able N-Central has been a refreshing and highly productive experience.
    Matthew I.
    SuperOps is a highly efficient and user-friendly platform
    Thomas S.
    Review Summary
    My experience with SuperOps has been excellent, as it now handles the majority of my daily workload. The intuitive interface, quick search capabilities, and dashboard tabs make navigation and task management simple and efficient—much better than other services I’ve used. Migrating devices, tickets, and workflows into SuperOps was incredibly smooth, taking less than a day to complete. Features like the runbook and approvals process have drastically reduced repetitive tasks, turning multi-step email processes into single-click actions. Additionally, the customer support team is responsive and proactive in keeping me updated.
    Aaron C.
    Aaron C.

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard PSA Only
    $89 Per Month
    Standard RMM Only
    $109 Per Month
    Pro Unified Basic
    $149 Per Month
    Super Advanced
    $179 Per Month
  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a versatile help desk software for businesses of all sizes. LiveAgent is also known for its ease of use and wide range of features and functionality. LiveAgent's universal inbox allows ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    10% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as ... read more about Faveo Helpdesk

    Faveo Helpdesk Reviews

    Excellent Help Desk for Business reviewed by: Parashuram Singade
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Banking
    • Education-management
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Information-technology-services
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Reviews

    What User‘s Say
    A complete tool
    Osvaldo Cal
    Faveo Helpdesk is the best Ticketing system.
    Amar Nanware, Linux System Administrator at Savitribai Phule Pune University
    Good tool with a lot potential
    Marc Massar, Founder & IT specialist at Blocksoftware.nl
    Review Summary
    Faveo is an end-to-end helpdesk solution, with the ability to add features over time, the system is constantly being updated, this generates a reliable and friendly product. In my opinion and use I am totally satisfied.
    Osvaldo Cal
    Osvaldo Cal

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • INR (₹)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
  • UseResponse

    5.0 4 Reviews Verified

    Useresponse is a Help Desk platform trusted by businesses of all sizes, from startups to Fortune 500 companies. It's known for its reliability, scalability, and affordability. Useresponse offers a wide range of ... read more about UseResponse

    UseResponse Reviews

    Great Exeperience reviewed by: Wowdesk Inc at Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Computer-network-security
    • Computer-software
    • Consumer-services
    • Financial-services
    • Information-technology-services
    • Internet
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews

    What User‘s Say
    UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
    Thalia Stevenson
    Good service level and support
    Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC
    Excellent feeback management software supported by the right team!
    Dmitry Martinkevich, Product owner, COO, Co-founder at BearDev (sport software)
    Review Summary
    Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
    Thalia Stevenson
    Thalia Stevenson

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $1490 Per Year
  • A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk

    Vision Helpdesk Reviews

    Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels. reviewed by: Virginia Bishop
    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customization
    • Dashboards
    • Document Storage
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Available Packages
    Standard
    $12.00 Per Month
  • GoDesk

    5.0 1 Review Verified

    Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your ... read more about GoDesk

    GoDesk Review

    GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively. reviewed by: Russell Dunn
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • GBP (£)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific ... read more about HelpDesk

    Entry Level Price
    $4 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Dashboards
    • Email Integration
    • Escalation
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Ticketing Management

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $4 Per Month
  • HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily ... read more about Hesk

    Hesk Review

    Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries. reviewed by: Harley Kim
    Entry Level Price
    $39.95 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Computer-software
    • Hospitality
    • Information-technology-services
    • Internet
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $39.95 Per Month
  • SolarWinds Web Help Desk is an affordable Help Desk ticketing and asset management software. Affordable Help Desk Ticketing and Asset Management Software. It provides features like automating ticket management, centralizing knowledge management, ... read more about Solarwinds Web Help Desk

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Dashboards
    • Document Storage
    • Email Integration
    • Escalation
    • Live Chat
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    • One-Time Payment
  • osTicket documentation is the comprehensive guide to using osTicket, a popular open-source help desk software solution. It covers everything from installation and configuration to ticket management and reporting. The documentation is well-written ... read more about osTicket

    osTicket Review

    osTicket is a widely used help desk and ticket management solution for all sizes of companies. reviewed by: Eden Dinwiddie
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Help Desk Software

    Features

    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Accounting
    Licensing & Deployment
    • Open Source
    • On Premises
    • Windows
    • Mac
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
  • SysAid next-gen Help Desk software: a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver ... read more about SysAid

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per User
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Dashboards
    • Interaction Tracking
    • Live Chat
    • Multi-Channel
    • Response Template
    • Ticketing Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Podcasts
    • Ebooks
    • Infographics

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Annual Subscription
    • Quote Based

    Integration

    Integrated With
    • Jira
    • Teamviewer
    • Anydesk
    • AWS IoT Greengrass
    • Microsoft 365
    • Microsoft for Teams
    • Nagios Core
    • Zapier
    • Azure Machine Learning
  • Happyfox

    4.3 3 Reviews Verified

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox

    Happyfox Reviews

    Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels. reviewed by: Bailey Romero
    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Facilities-services
    • Financial-services
    • Human-resources
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Reviews

    What User‘s Say
    A free package tailored to meet the needs of small enterprises
    Keith Eneix, President at RenewSkin Co.
    One of the most affordable help desk software for your business.
    Liz Hutz, Co-Owner at Cash Home Buyers NC
    Review Summary

    We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.

    Keith Eneix
    Keith Eneix, President at RenewSkin Co.

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    Available Packages
    Starter
    $29 Per Month
    Fantastic
    $59 Per Month
    Enterprise
    $79 Per Month
    Enterprise Plus
    $99 Per Month
  • Groove

    5.0 3 Reviews Verified

    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove

    Groove Reviews

    Great easy-to use email tool for customer-facing teams reviewed by: Andrew Reese
    Entry Level Price
    $16 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    34% in Help Desk Software

    Features

    • Analytics & Reporting
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Ticketing Management
    • AI Features

    Key Details

    Industries
    • Consumer-services
    • Hospital-health-care
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews

    What User‘s Say
    Easy, Organized, Streamlined
    Taylor Liddle, Partnerships Manager at at Popular Pays
    A great sales tool that my team couldnt live withou!
    Ben Robinson
    Review Summary

    I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

    Taylor Liddle
    Taylor Liddle, Partnerships Manager at at Popular Pays

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $16 Per Month
  • Zoho Desk

    4.4 8 Reviews Verified

    Zoho Desk is a unique help desk software built on a unified platform with other Zoho products, such as CRM, project management, and communication tools. This makes it easy for businesses to ... read more about Zoho Desk

    Zoho Desk Reviews

    With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    Pricing Type
    Per User
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Dashboards
    • Email Integration
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Reviews

    What User‘s Say
    Very helpful tool to manage our daily business
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG
    One can easily set up customer problems as a ticket and manage them efficiently
    Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
    Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
    Madison Woods
    Review Summary
    We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
    Anonymous
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    EXPRESS
    $7 Per Year
    STANDARD
    $10 Per Year
    PROFESSIONAL
    $17 Per Year
    ENTERPRISE
    $20 Per Year
  • Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their ... read more about Jira Service Desk

    Entry Level Price
    $10 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Multi-Channel
    • Ticketing Management

    Key Details

    Industries
    • Consumer-services
    • Financial-services
    • Human-resources
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Available Packages
    Standard
    $10 Per Month
  • Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud Reviews

    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient. reviewed by: Margot Pierce
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Escalation
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Ticketing Management

    Key Details

    Industries
    • Computer-software
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Internet
    • Management-consulting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $25 Per Month
  • Freshdesk

    4.3 33 Reviews Verified

    Freshdesk is a cloud-based Help Desk software that helps businesses of all sizes manage their customer support operations efficiently. It offers a wide range of features, including Ticket management to Create, track, ... read more about Freshdesk

    Freshdesk Reviews

    Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries reviewed by: Kevin Turner, Founder and CEO at The Grilling Master
    Entry Level Price
    $11.96 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Hospitality
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar

    Reviews

    What User‘s Say
    By the help of this platform lot of our time is saved
    George Kollias, Head of Content Marketing at LearnWorlds
    Freshdesk help businesses track and analyze key metrics
    Jordan Farrar, Owner/Director at Akoca SEO
    Freshdesk boasts an incredibly user-friendly interface that facilitates ease of navigation
    Nazmul Hasan, Founder and CIO at AI Buster
    Review Summary

    At LearnWorlds, we use FreshDesk. We have been using this software for almost 10 years. FreshDesk supports an omnichannel functionality that combines ticketing software, calls, and chats under the same account.

    George Kollias
    George Kollias, Head of Content Marketing at LearnWorlds

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Growth
    $11.96 Per Month
    Pro
    $43.08 Per Month
    Enterprise
    $68.22 Per Month
  • Zendesk is a unique help desk software because it offers a wide range of features and integrations, making it a highly customizable solution for businesses of all sizes. Zendesk also provides a ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Live Chat
    • Multi-Channel
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews

    What User‘s Say
    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools
    Zendesk helps us to manage customer support inquiries easily
    Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing
    Review Summary

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • EngageBay

    4.8 13 Reviews Verified

    EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation ... read more about EngageBay

    EngageBay Reviews

    My handy business tool. reviewed by: Eric F Montera
    Entry Level Price
    $12.74 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Document Storage
    • Email Integration
    • Live Chat
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Computer-software
    • Consumer-services
    • Education-management
    • E-learning
    • Higher-education
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews

    What User‘s Say
    Engage Bay has allowed us to automate our brand’s marketing processes which enables us to save time
    Lucia Jensen, CEO at WeLoans
    EngageBay - A Revolutionary all-in-one system
    Crypto13
    EngageBay An Impossible dream - Realized...
    Jo Marian Lumayag
    Review Summary

    We WeLoans have been using Engage Bay since the company started, and it has helped us identify new opportunities, ensure customers are satisfied, and convert our webpage visitors, among other solutions. Engage Bay is the CRM software we use in our company once a week to track our marketing, support, and sales team. In addition, Engage Bay streamlines tracking customer details by allowing us to store unlimited contacts that help us build strong relationships with our clients.

    Lucia Jensen
    Lucia Jensen, CEO at WeLoans

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $12.74 Per Month

    Integration

    Integrated With
    • Zapier
    • Xero
    • mailgun
    • Mandrill
    • Postmark
    • SendGrid
    • PieSync
  • ProProfs Help Desk is a cloud-based help desk software solution designed specifically for small businesses. It offers many features, including Ticket management, a Knowledge base, a self-service portal, Live chat, Reporting, and ... read more about ProProfs Help Desk

    ProProfs Help Desk Reviews

    ProProfs Help Desk is wonderful reviewed by: Prabodh Ray, ceo at raja rani coupon
    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    40% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Consumer-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews

    What User‘s Say
    ProProfs is an Easy and perfet Tool for Each off you
    Mohit Pupu, ceo at Dear lottery
    ProProfs Help Desk best
    ABHISHEK TIWARI, seo at tsc
    ProProfs Help Desk is Simple, Fast, Reliable
    Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.
    Review Summary
    I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage. The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators. ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly Pricing: Mid-tier What I Like Most
    Mohit Pupu
    Mohit Pupu, ceo at Dear lottery

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Premium
    $30 Per Month
  • Intercom

    4.3 5 Reviews Verified

    Intercom's Help Desk Software offers a unique conversational support experience that allows businesses to interact with customers in real-time through chat and messaging. Intercom is known for its messenger-first approach to customer ... read more about Intercom

    Intercom Reviews

    I will highly recommend it due to its ease-of-use and great compatibility. reviewed by: Daniela Sawyer, Founder at FindPeopleFast
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Dashboards
    • Email Integration
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Response Template

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
    Michael Hudson
    Highly recommended!
    Malte Scholz, Co-Founder at Airfocus
    Suitable for small businesses
    Momchil, Marketing Manager at Codegiant
    Review Summary
    I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
    Michael Hudson
    Michael Hudson

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • ngDesk

    5.0 4 Reviews Verified

    ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, ... read more about ngDesk

    ngDesk Reviews

    Free All-In-One Ticketing Platform reviewed by: Kumar Mukesh
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Dashboards
    • Document Storage
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Infographics

    Reviews

    What User‘s Say
    ngDesk is a help-desk software that combines automated alerting and ticket management for the entire customer support process.
    Rusty Williamson
    Best easy-to-use ticketing system
    Spencer Dev
    ngDesk, Free cloud business software
    Bikram Roy
    Review Summary
    Wonderful software!! this is the best help desk solution I’ve ever used. Our staff just loved it. all the available features in this software are amazing and multi-channel communication, live chat, real-time chat and proactive chat are very nice. It is well-suitable for all sizes of businesses.
    Rusty Williamson
    Rusty Williamson

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
  • Genesys

    4.5 4 Reviews Verified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Multi-Channel
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews

    What User‘s Say
    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Great Call Center phone systems
    Richard Oberle
    Genesys Cloud - all the technology and know-how under one roof!
    Robert Wakefield-Carl
    Review Summary
    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Packages

    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • OneDesk

    5.0 3 Reviews Verified

    OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. ... read more about OneDesk

    OneDesk Reviews

    OneDesk is an enterprise-level solution that combines help desk and project management software into a single application. reviewed by: Anonyms User
    Entry Level Price
    $11.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    33% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Document Storage
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Hospital-health-care
    • Marketing-advertising
    • Nonprofit-organization-management
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Reviews

    What User‘s Say
    OneDesk is a help desk and project management software that delivers exceptional helpdesk support and manages daily tasks easily.
    Rolf Madron
    The project management software encompasses the entire project lifecycle .
    Mellisa Raznicov, Sales Manager
    Review Summary
    I just love this software. This tool helps me a lot every time I need it works as it should and has the most needed features. It is a perfect product for an enterprise company. It gets better and better with each update. Entering new tickets is also very easy.
    Rolf Madron
    Rolf Madron

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $11.99 Per Month
  • ConnectWise Control is a Fast, flexible, and secure Remote Desktop and mobile support solution. It is a cloud-based solution that offers a variety of features that make it easy to connect to ... read more about ConnectWise Control

    ConnectWise Control Reviews

    Great Product reviewed by: Matt Winyard
    Entry Level Price
    $29 Per Year
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Help Desk Software

    Features

    • Alerts
    • Customization
    • Dashboards
    • Document Storage
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • SLA

    Key Details

    Industries
    • Computer-software
    • Human-resources
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews

    What User‘s Say
    ConnectWise Control is a self-hosted remote desktop that allows you to instantly connect to and remotely control devices for fast access & support.
    Marlon Stokes
    Great product
    Matt Winyard, Computer Aided Design Engineer at Winyard Engineering Ltd
    Review Summary
    Just a phenomenal tool. I have been waiting for such a system for a long time. It is very appreciated that it integrates easily with other software. This tool gives relevant professional capabilities. Its remote device control, cross-platform, and mobile device access features attracted me a lot.
    Marlon Stokes
    Marlon Stokes

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $29 Per Year
  • Planio

    5.0 3 Reviews Verified

    Save time, meet deadlines, and deliver projects on time with the web-based project management app, Planio. Easy to install and with zero setup costs, the project management tool is ideal for startups ... read more about Planio

    Planio Reviews

    Highly efficient, flexible, and versatile Project Management tool but there’s scope for improvement. reviewed by: Anonyms User
    Entry Level Price
    $21 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    10% in Help Desk Software

    Features

    • Analytics & Reporting
    • Dashboards
    • Email Integration
    • Ticketing Management

    Key Details

    Industries
    • Construction
    • Human-resources
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blogs

    Reviews

    What User‘s Say
    Tool that is highly adaptable, fully comprehensive, and simple to use.
    Anonymous User
    Great tool for managing projects as well as clients .
    Jemma butler , Free Lancer
    Review Summary
    Initially this tool was quite a headache to learn and execute, keeping it maintained as it was difficult to manage projects working on the previously used tools as well as on Planio. Once the project was fully executed on Planio it definitely took some time but we count that as an experience period where we learned the tool and mid-way nothing was hindered. Now that we have been using it for the last few weeks, it has worked like magic. It surely is an up-gradation and the work is now way more organized and everybody knows exactly what to do and when to get done with. It tracks everything keeps the team updated and solves all the basic queries that a person could potentially get.
    Anonymous User
    Anonymous User

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Available Packages
    Standard
    $21 Per Month
  • LiveChat

    4.5 3 Reviews Verified

    LiveChat is a powerful and easy-to-use help desk software that helps businesses of all sizes provide great customer support. With LiveChat, you can chat with customers in real-time, answer their questions, and ... read more about LiveChat

    LiveChat Reviews

    LiveChat is one of the most efficient and easy-to-use help desk software for my business. reviewed by: Steven Walker, CEO at Spylix
    Entry Level Price
    $16.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Computer-software
    • Education-management
    • Information-technology-services
    • Internet
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Webinars

    Reviews

    What User‘s Say
    LiveChat is an online customer service software that lets you communicate with your customers in real time.
    Ryan Trivett
    I'd recommend it for the small businesses.
    Scott Steward, Founder & CEO at Hi Collectors
    Review Summary
    Great system, and I am very much happy to come in contact with this help desk system. because it works as it should. It has excellent tools like live chat support, automated response, Pop-up chat, and mainly, in-app messaging. Very nicely designed and the perfect solution for service tickets.
    Ryan Trivett
    Ryan Trivett

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $16.00 Per Month
  • Apptivo

    4.3 3 Reviews Verified

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & ... read more about Apptivo

    Apptivo Reviews

    Apptivo simplifies our process of managing all the needs of our company reviewed by: Radu Tyrsina, CEO & Founder at Windows Report
    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    10% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Interaction Tracking
    • Live Chat
    • Multilingual
    • Ticketing Management

    Key Details

    Industries
    • Construction
    • Education-management
    • Human-resources
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Reviews

    What User‘s Say
    Apptivo is a powerful help desk system that allows support agents to interact with customers, follow-ups and resolve queries.
    Gavin Dolton
    Apptivo CRM is the most robust software you will come across, which helps you grow your business.
    Maria A. McDowell, Founder at EasySearchPeople
    Review Summary
    Fantastic experience, this help desk solution has plenty of features. This has made my life at work so much easier. Initially, I had some problems with it but after reaching out to the customer support team, my issues got resolved.
    Gavin Dolton
    Gavin Dolton

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $10 Per Month
  • Front

    4.3 3 Reviews Verified

    Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale; 8,000+ businesses choose Front for every customer conversation. Front's personalized customer conversations feature allows ... read more about Front

    Front Reviews

    A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly. reviewed by: Austin Bowman
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    17% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Multi-Channel
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Computer-network-security
    • Computer-software
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Webinars
    • Case Studies

    Reviews

    What User‘s Say
    It helps us in managing our workload and respond quickly to customer requests
    Davin Joseph, CEO at My Enamel Pins
    As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
    Patrick Crane, CEO at Love Sew
    Review Summary

    Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

    Davin Joseph
    Davin Joseph, CEO at My Enamel Pins

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $9.00 Per Month
  • Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio

    Tidio Reviews

    One of my favorite apps to use! reviewed by: Crystal Diaz
    Entry Level Price
    $0 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    10% in Help Desk Software

    Features

    • Customer Review
    • Customization
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multilingual
    • Response Template
    • AI Features

    Key Details

    Industries
    • Banking
    • Business-supplies-equipment
    • Computer-games
    • Computer-software
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Financial-services
    • Gambling-casinos
    • Health-wellness-fitness
    • Higher-education
    • Restaurants
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Center
    • Youtube
    • Developers
    • Case Studies
    • Blog
    • Academy

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Starter
    $29 Per Month
    Growth
    $59 One-time
    Plus
    $749.00 Per Month
    Premium
    $2999 Per Month

    Integration

    Integrated With
    • Zendesk Sell
    • Zendesk Support
    • HubSpot CRM
    • Salesforce CRM
    • Shopify
    • Wordpress
    • WooCommerce
    • Zoho Desk
    • WhatsApp
    • Instagram
    • ActiveCampaign
    • Adobe Commerce
    • Agile CRM
    • Brevo
    • Drupal
    • Drupal Commerce
    • Ecwid
    • Google Analytics
    • Klaviyo
    • Omnisend
    • Zapier
  • Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer ... read more about Teamwork Desk

    Teamwork Desk Reviews

    We love it’s friendly interface reviewed by: Zarar Ameen, CEO at CANZ Marketing
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Live Chat
    • Multilingual
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • SAP is a reliable customer experience and CRM solution well known for its efficiency and impactful results. The integrated sales force automation facility of SAP helps in building quality sales leads to ... read more about SAP CRM

    SAP CRM Reviews

    The best part is that automated data entry is possible reviewed by: Lorie Carson, Founder at RealPeopleFinder
    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Contact Vendor
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customization
    • Dashboards
    • Email Integration
    • Knowledge Base
    • Ticketing Management

    Key Details

    Industries
    • Accounting
    • Information-technology-services
    • Logistics-supply-chain
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Quote Based
  • Kayako's helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations through any channel. Support customers better, and stay personal as ... read more about Kayako

    Kayako Reviews

    Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls. reviewed by: Zoe Davison
    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    34% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $30 Per Month
  • HubSpot's Help Desk Software is a cloud-based help desk software that helps businesses of all sizes provide better customer support. With HubSpot's Help Desk Software, you can track and manage customer tickets, ... read more about HubSpot Help Desk

    HubSpot Help Desk Reviews

    You can get everything you need to get started for free with hubspot. reviewed by: Adam Ng , Founder & CEO at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Management-consulting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Help Scout is an all-in-one customer support software platform that helps businesses of all sizes go digital and deliver superior customer service. It offers many features, including ticketing management, a knowledge base, ... read more about Help Scout

    Help Scout Reviews

    With the help of Help Scout workflows can be configured to automate actions reviewed by: Eric Dalius, Executive Chairman at MuzicSwipe
    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Logistics-supply-chain
    • Media-production
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $20 Per Month
    Plus
    $40 Per Month
    Pro
    $65 Per Month
  • TeamSupport is a powerful and easy-to-use help desk software that helps businesses of all sizes provide better customer support. With TeamSupport, you can track and manage customer tickets from all channels (email, ... read more about TeamSupport

    TeamSupport Review

    TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses. reviewed by: Marvin Tillery
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Live Chat
    • Ticketing Management

    Key Details

    Industries
    • Computer-software
    • Financial-services
    • Hospitality
    • Information-technology-services
    • Internet
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
  • Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

    Cayzu Review

    Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features. reviewed by: Julia Chandler
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    33% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customization
    • Dashboards
    • Email Integration
    • Knowledge Base
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of ... read more about LiveZilla

    LiveZilla Review

    LiveZilla is a self-hosted live chat software with a multi-website support that helps businesses of all sizes improve customer service. reviewed by: Vere Bennett
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customization
    • Online Application
    • Document Sharing
    • Call Routing
    • Email Integration
    • Knowledge Base
    • Live Chat
    • Multilingual
    • Customizable Branding
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • One-Time Payment
    • Free
  • Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web ... read more about Liberum Help Desk

    Liberum Help Desk Review

    Liberum Help Desk is a complete help desk solution for small to medium IT departments and service providers to track support cases. reviewed by: Elmer Ortega
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Dashboards
    • Escalation
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Windows
    • Mac
    • Linux
    Knowledge Base
    • Help Guides
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • One-Time Payment
    • Free
  • Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. ... read more about Katak Support

    Katak Support Review

    Katak Support is an online help desk software solution for the management of customer demands flow or ticket system. reviewed by: Dale Lawson
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Help Desk Software

    Features

    • Customer Review
    • Dashboards
    • Email Integration
    • Escalation
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Free
  • HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with ... read more about HelpDeskZ

    HelpDeskZ Review

    HelpDeskZ is a PHP-based system software that allows managing the site’s support with a web-based support ticket system. reviewed by: Elvira Keller
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • SLA

    Key Details

    Licensing & Deployment
    • Windows
    • Mac
    Knowledge Base
    • Help Guides

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Payment Frequency
    • Quote Based
    • Free
  • This cloud-based helpdesk solution combines core functionalities of ticket management and customer management. UVdesk Helpdesk comes with features that enable agents to quickly provide top class support at every opportunity, thanks to ... read more about UVdesk

    UVdesk Review

    UVdesk is a free enterprise helpdesk software which allows customers to communicate over email and social media with task management. reviewed by: Queenie Johnston
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Escalation
    • Knowledge Base
    • Multi-Channel
    • Multilingual
    • Ticketing Management

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. ... read more about HelpSpot

    HelpSpot Review

    HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls. reviewed by: Rolf Benson
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Flat Rate
    30% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Education-management
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
  • SupportBee enables your entire team to engage in meaningful conversations with people and turn them into happy and profitable clients.

    SupportBee Review

    SupportBee is a lean help desk solution that allows you to manage customer support emails easily designed for collaborative teams. reviewed by: Talal Habib
    Entry Level Price
    $13 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Interaction Tracking
    • Live Chat
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $13 Per Month
  • Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of ... read more about Motadata HelpDesk

    Motadata HelpDesk Review

    Motadata HelpDesk is a customer service software that is used by many companies to provide customer support. reviewed by: Raiha Musa
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application ... read more about C-Desk

    C-Desk Review

    C-Desk is a complaint management system that provides businesses with tools to manage service requests and facilitate communication across teams. reviewed by: Dameer Salam
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Email Integration
    • Escalation
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Multilingual
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Quote Based
    • Free
  • We consider no business is same and hence CloudYogi CRM can be customised to suit your specific business needs.A CRM is useless without proper training and documentation. CloudYogi CRM comes with one ... read more about CloudYogi CRM

    CloudYogi CRM Review

    CloudYogi CRM is one of the most advanced and improved CRM tools that benefit companies by automating and streamlining an array of operations. reviewed by: Noreen Yusuf
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    25% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customization
    • Dashboards
    • Email Integration
    • Escalation
    • Live Chat
    • Response Template
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve ... read more about ClickDesk

    ClickDesk Review

    ClickDesk is a live support solution that can be installed on any website that lets businesses reply to questions from web visitors. reviewed by: Yolanda Stanley
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Help Desk Software

    Features

    • Analytics & Reporting
    • Customer Review
    • Customization
    • Dashboards
    • Email Integration
    • Live Chat
    • Multi-Channel
    • SLA
    • Ticketing Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • Issue tracking, help desk, and customer support have never been easier or more efficient. All your issues, tickets, requests, complaints - whatever you call them - Issuetrak software uses automation to manage ... read more about Issuetrak

    Issuetrak Review

    Issuetrak is basic tracking software that can be configured as per need for users to submit help desk issues. reviewed by: Norris Noble
    Entry Level Price
    $26 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Help Desk Software

    Features

    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Dashboards
    • Document Storage
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Knowledge Base
    • Live Chat
    • Multi-Channel
    • Response Template
    • SLA
    • Ticketing Management

    Key Details

    Industries
    • Aviation-aerospace
    • Business-supplies-equipment
    • Computer-network-security
    • Computer-networking
    • Computer-software
    • Construction
    • Defense-space
    • Education-management
    • Facilities-services
    • Government-administration
    • Higher-education
    • Hospital-health-care
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training
    • Webinars
    • Demos & Tutorials

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Cloud Team
    $26 Per Month
    Cloud Support
    $77 Per Month
    On-Premises Team
    $206 One-time
    On-Premises Support
    $1028 One-time

    Integration

    Integrated With
    • Zapier
    • Google Analytics
    • Azure
    • Microsoft 365

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