Help Desk Software

A help desk software adds an autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, built-in storage of helpful tips or instructions assists in providing an instant customer support software solution to resolve most of the issues, skipping the need of communicating with an executive telephonically. The best part of the help desk ticketing system is the smart routing of inquiries to the specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk system solution into your current network? Just go through the below list of best help desk software by GoodFirms below: 

Help Desk Software
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A Reviews List of Help Desk Software

  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    20%

    Category Focus

    Help Desk Software
  • 2. Freshdesk

    Affordable customer support software.
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    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk

    "FreshDesk's ticketing system is straightforward to use, and it comes with numerous helpful features"
    Adam Ng , Founder & CEO at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Help Desk Software
  • 3. LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service
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    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service."
    Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Help Desk Software
  • 4. GoDesk

    Everything you need for great customer support
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    Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your agents work more productively. Stack view, auto-assign rules and canned actions all help free up more of your agent's time. Our flexible platform can automate repetitive actions and build the customer support p... learn more about GoDesk

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    100%

    Category Focus

    Help Desk Software
  • 5. Faveo Helpdesk

    Simplifying customer support.
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    Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In t... learn more about Faveo Helpdesk

    "A complete tool"
    Osvaldo Cal
    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • 6. UseResponse

    All in one customer support software | knowledge base software.
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    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community... learn more about UseResponse

    "Great Exeperience"
    Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    Help Desk Software
  • 7. Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
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    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all custome... learn more about Vision Helpdesk

    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    25%

    Category Focus

    Help Desk Software
  • 8. Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

    "If you're looking for great help desk software then Zendesk is the one for you."
    Brian Donovan, CEO at TimeShatter
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    14%

    Category Focus

    Help Desk Software
  • 9. Salesforce Service Cloud

    The Salesforce Service Cloud of Customer Support.
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    Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.... learn more about Salesforce Service Cloud

    Entry Level Price
    $300 Per Month
    Free Trial
    30 Days
    33%

    Category Focus

    Help Desk Software
  • 10. HubSpot Help Desk

    Help Desk & Ticketing Software
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    HubSpot's Help Desk tools let you manage customer support tickets all in one dashboard. Reps can view all communication made on the ticket and oversee the case's progress throughout the entire troubleshooting process. Tickets are also linked to customer records, making it easier for customer service reps to reference past engagements with the company. Additionally, HubSpot provides ticket analytic... learn more about HubSpot Help Desk

    "You can get everything you need to get started for free with hubspot."
    Adam Ng , Founder & CEO at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • 11. Zoho Desk

    Put customer service at the heart of your company.
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    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    "Zoho provides countless business tools to businesses of all sizes in every industry you can imagine"
    Adam Ng , CEO and Founder at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Help Desk Software
  • 12. Help Scout

    Simplified customer service
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    Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. ... learn more about Help Scout

    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    50%

    Category Focus

    Help Desk Software
  • 13. Gorgias

    Gorgias is a customer support helpdesk specially designed for Shopify stores
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    Gorgias is a customer support helpdesk specially designed for Shopify stores. Gorgias is a multi channel helpdesk integrated with your all your apps. It can help you manage all your customer support in one place without switching tabs or using different software. With Gorgias, all your customer communication is in one place. All their conversation history is there. Simple. ... learn more about Gorgias

    Entry Level Price
    $60 Per Month
    Free Trial
    7 Days
    100%

    Category Focus

    Help Desk Software
  • 14. LiveChat

    The fastest way to help your customers
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    LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. ... learn more about LiveChat

    "LiveChat is one of the most efficient and easy-to-use help desk software for my business."
    Steven Walker, CEO at Spylix
    Entry Level Price
    $16.00 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Help Desk Software
  • 15. Front

    One place to take care of all your customers
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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... learn more about Front

    "As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business. "
    Patrick Crane, CEO at Love Sew
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    16%

    Category Focus

    Help Desk Software
  • 16. Hiver

    World’s 1st Gmail-based Helpdesk
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    Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or sw... learn more about Hiver

    Entry Level Price
    $12 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Help Desk Software
  • 17. Gladly

    Deliver personalized customer experiences at scale
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    Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.... learn more about Gladly

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Help Desk Software
  • 18. Jira Service Management

    READY TO AMP UP YOUR ITSM?
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    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - wit... learn more about Jira Service Management

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    33%

    Category Focus

    Help Desk Software
  • 19. Re:amaze

    An integrated customer service, live chat, and helpdesk platform for online businesses.
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    Re:amaze is a customer service platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, and mobile SMS/MMS. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze L... learn more about Re:amaze

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Help Desk Software
  • 20. Kayako

    Customer Support Software that's feature-rich and easy to use
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    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience... learn more about Kayako

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Help Desk Software
  • 21. Teamwork Desk

    Deliver unforgettable customer experiences with Teamwork Desk.
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    Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. ... learn more about Teamwork Desk

    "We love it’s friendly interface"
    Zarar Ameen, CEO at CANZ Marketing
    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • 22. HelpDesk

    Ticketing software for effortless customer support
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    HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses.... learn more about HelpDesk

    Entry Level Price
    $4 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Help Desk Software
  • 23. Deskpro

    Helpdesk software you can depend on.
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    Deskpro is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users. ... learn more about Deskpro

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Help Desk Software
  • 24. HelpDeskZ

    A free help desk software that works
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    HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities ... learn more about HelpDeskZ

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Help Desk Software
  • 25. Happyfox

    Best Help Desk Software
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    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. ... learn more about Happyfox

    "One of the most affordable help desk software for your business."
    Liz Hutz, Co-Owner at Cash Home Buyers NC
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Help Desk Software
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