Help Desk Software

Best Help Desk Software

A help desk software adds the autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, a built-in storage of helpful tips or instructions assists in providing with an instant customer support software solution to resolve most of the issues, skipping the need of communicating with an executive telephonically. The best part of the help desk software system is the smart routing of inquiries to the specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration a help desk solution into your current network? Just go through the below rundown of top help desk software by GoodFirms below: 

List of Best Help Desk Software Solutions

Freshdesk
Affordable customer support software.

Freshdesk is focused on making sure it offers a broad set of features for every channel a customer support team wants to engage with users in. Freshdesk comes with excellent support for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these channels.

Pricing:
Contact Vendor
Software Trial:
21 Days
Happyfox
Best Help Desk Software

Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customers. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base, and community forums.

Pricing:
$29.00/Month
Software Trial:
14 Days
Zoho Desk
Put customer service at the heart of your company.

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer. From increasing your agents' productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Pricing:
Free version
Software Trial:
Available
Freshservice
IT service desk that's actually simple

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Pricing:
$29.00/Month
Software Trial:
21 Days
LiveAgent
1st Step Towards Better Customer Service

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.

Pricing:
$9.00/Month
Software Trial:
14 Days
Velaro

6. Velaro

Out of the Box, Thinking Outside of the Box

Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

Pricing:
$64.95/Year
Software Trial:
N/A
Proprofs chat
Chat software designed to get you more leads

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of ...

Pricing:
Contact Vendor
Software Trial:
30 Days
Vision Helpdesk
Multi Channel Help Desk Software

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Pricing:
$12.00/Month
Software Trial:
30 Days
TeamSupport
Customer-focused Customer Support Software

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Pricing:
$50.00/Month
Software Trial:
14 Days
ManageEngine ServiceDesk
Built to supercharge your IT help desk

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Pricing:
$10.00/Month
Software Trial:
30 Days
Wix Answers
Your Customer Support

Help desk software that makes it easy to support your customers. Wix Answers comes with a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

Pricing:
$48.00/Month
Software Trial:
14 Days
Livechat

12. Livechat

The fastest way to help your customers

LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers.

Pricing:
$16.00/Month
Software Trial:
30 Days
Cayzu

13. Cayzu

Affordable Cloud Help Desk Software & Incident Ticketing System.

Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

Pricing:
Contact Vendor
Software Trial:
14 Days
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