Help Desk Software

Best Help Desk Software

A help desk software adds the autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, built-in storage of helpful tips or instructions assists in providing with an instant customer support software solution to resolve most of the issues, skipping the need of communicating with an executive telephonically. The best part of the help desk system is the smart routing of inquiries to the specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration a help desk system solution into your current network? Just go through the below rundown of top help desk software by GoodFirms below: 

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List of Best Help Desk Software Solutions

Vision Helpdesk
Multi Channel Help Desk Software

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Free Trial:
30 Days
Starting Price:
$12.00/Month
Freshdesk
Affordable customer support software.

Freshdesk is focused on making sure it offers a broad set of features for every channel a customer support team wants to engage with users in. Freshdesk comes with excellent support for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these channels.

Shadab Shaikh, Senior Analyst at GEP Worldwide
Shadab Shaikh, Senior Analyst at GEP Worldwide
More reviews
Free Trial:
21 Days
Starting Price:
Contact Vendor
LiveAgent
Help Desk Software & Live Chat Software for Better Customer Service

LiveAgent is the most reviewed and #1 rated help desk software & live chat software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

sebastian slusnik, Customer Care Specialist at Quality Unit
sebastian slusnik, Customer Care Specialist at Quality Unit
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Free Trial:
14 Days
Starting Price:
$15.00/Month
ProProfs Help Desk
Delighting Customers with Faster Ticket Resolution.

ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and more...

Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality
Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality
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Free Trial:
15 Days
Starting Price:
$49/Month
Happyfox
Best Help Desk Software

Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customers. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base, and community forums.

Free Trial:
14 Days
Starting Price:
$29.00/Month
Zoho Desk
Put customer service at the heart of your company.

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer. From increasing your agents' productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Free Trial:
Available
Starting Price:
Free version
Velaro

7. Velaro

Make Every Chat Better Than the Last

Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

Free Trial:
N/A
Starting Price:
$64.95/Year
Proprofs Chat
Live Chat Software for Your Website

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of busi more...

Free Trial:
30 Days
Starting Price:
Contact Vendor
TeamSupport
Customer-focused Customer Support Software.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Free Trial:
14 Days
Starting Price:
$50.00/Month
ManageEngine ServiceDesk
Built to supercharge your IT help desk software.

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Free Trial:
30 Days
Starting Price:
$10.00/Month
Wix Answers
Your Customer Support

Help desk software that makes it easy to support your customers. Wix Answers comes with a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

Free Trial:
14 Days
Starting Price:
$48.00/Month
Livechat

12. Livechat

The fastest way to help your customers

LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers.

Free Trial:
30 Days
Starting Price:
$16.00/Month
Cayzu

13. Cayzu

Affordable Cloud Help Desk Software & Incident Ticketing System.

Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

Free Trial:
14 Days
Starting Price:
Contact Vendor
Hesk

14. Hesk

Choose the help desk software company that's right for you!

A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace.

Free Trial:
30 Days
Starting Price:
$39.95/Month
Zendesk Support
Make it right.

Zendesk’s powerful and flexible customer service and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

Free Trial:
14 Days
Starting Price:
Contact Vendor
Intercom

16. Intercom

A new and better way to acquire, engage and retain customers.

Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer lifecycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.

Free Trial:
14 Days
Starting Price:
Contact Vendor
Liberum Help Desk
The free, open source help desk solution for IT departments and service providers.

Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web interface for managing and tracking technical support problems.

Free Trial:
Available
Starting Price:
Free version
osTicket

18. osTicket

Open source support ticket system.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Free Trial:
Available
Starting Price:
Free version
Katak Support
Open source software for the management of customer demands flow.

Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. Katak-support offers many features, can be customized in many ways and can more...

Free Trial:
Available
Starting Price:
Free version
HelpDeskZ

20. HelpDeskZ

A free help desk software that works

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities

Free Trial:
Available
Starting Price:
Free version
UVdesk

21. UVdesk

For Ecommerce, Marketplace & Multichannel

UVdesk offers SaaS-based and Open Source help desk software solution to easier the overall support process to deliver best customer service. A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.This cloud-based help desk solution combines core funct more...

Free Trial:
Available
Starting Price:
Free version
Spiceworks
Businesses run better with Spiceworks.

Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products more...

Free Trial:
Available
Starting Price:
Free version
Giva

23. Giva

Help Desk & Customer Service Cloud Hosted Software.

Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. 

Free Trial:
30 Days
Starting Price:
$29/Month
Faveo Helpdesk
Simplifying customer support.

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. I more...

Free Trial:
Available
Starting Price:
Free version
Motadata HelpDesk
IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise

Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.

Free Trial:
30 Days
Starting Price:
Contact Vendor
C-Desk

26. C-Desk

Complete Helpdesk Solution

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized manage more...

Free Trial:
Available
Starting Price:
Free version
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