Best Help Desk Software

Help desk software adds an autonomous ticketing system that lets the customers register their complaints. In addition, built-in storage of helpful tips or instructions provides an instant support solution to most issues. They are skipping the need to contact an executive. The best part of the help desk system is the smart routing of inquiries to specific departments for better solutions. The tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk ticketing system into your current network? Just go through the below list of the best help desk software :

Help Desk Software

Find the List of Help Desk Software with Reviews

  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    20%

    Category Focus

    Help Desk Software
  • Freshdesk

    Affordable customer support software.

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    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Help Desk Software
  • LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service

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    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Help Desk Software
  • Faveo Helpdesk

    Simplifying customer support.

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    Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In t... learn more about Faveo Helpdesk

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • UseResponse

    All in one customer support software | knowledge base software.

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    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community... learn more about UseResponse

    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    Help Desk Software
  • Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software

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    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all custome... learn more about Vision Helpdesk

    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    25%

    Category Focus

    Help Desk Software
  • GoDesk

    Everything you need for great customer support

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    Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your agents work more productively. Stack view, auto-assign rules and canned actions all help free up more of your agent's time. Our flexible platform can automate repetitive actions and build the customer support p... learn more about GoDesk

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    100%

    Category Focus

    Help Desk Software
  • Richpanel

    Effortless customer support for your ecommerce store

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    Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their support and remain personal as they scale.... learn more about Richpanel

    Entry Level Price
    $80 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Help Desk Software
  • EngageBay

    Market better. Sell faster.

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    EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails and automate your marketing funnel through marketing automat... learn more about EngageBay

    Entry Level Price
    Free version
    Free Trial
    Available
    9%

    Category Focus

    Help Desk Software
  • Zendesk Support

    Customer Service Software & Remote Support Software

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    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives the... learn more about Zendesk Support

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    20%

    Category Focus

    Help Desk Software
  • Zoho Desk

    Put customer service at the heart of your company.

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    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Help Desk Software
  • Intercom

    Build customers for life, with the Engagement OS

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    Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing, and support to connect with customer... learn more about Intercom

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Help Desk Software
  • ngDesk

    Ready to Go Easy to Use

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    ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector... learn more about ngDesk

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • Genesys

    Simplify your customer support and help desk

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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers... learn more about Genesys

    Entry Level Price
    $75 Per Month
    Free Trial
    30 Days
    16%

    Category Focus

    Help Desk Software
  • ProProfs Help Desk

    Delighting Customers with Faster Ticket Resolution.

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    ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... learn more about ProProfs Help Desk

    Entry Level Price
    $15 Per Month
    Free Trial
    15 Days
    40%

    Category Focus

    Help Desk Software
  • OneDesk

    Manage your projects, support your customers, provide services.

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    OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature... learn more about OneDesk

    Entry Level Price
    $9 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Help Desk Software
  • ConnectWise Control

    Remote Support That Just Works

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    ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless of whether you primarily support your customer's personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems ... learn more about ConnectWise Control

    Entry Level Price
    $29 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    Help Desk Software
  • LiveChat

    The fastest way to help your customers

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    LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. ... learn more about LiveChat

    Entry Level Price
    $16.00 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Help Desk Software
  • Apptivo

    SOFTWARE THAT GROWS WITH YOUR BUSINESS

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    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Apptivo's online CRM system is a powerful tool to manage... learn more about Apptivo

    Entry Level Price
    $8 Per Month
    Free Trial
    30 Days
    12%

    Category Focus

    Help Desk Software
  • Teamwork Desk

    Deliver unforgettable customer experiences with Teamwork Desk.

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    Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. ... learn more about Teamwork Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • Happyfox

    Best Help Desk Software

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    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. ... learn more about Happyfox

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Help Desk Software
  • Front

    One place to take care of all your customers

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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... learn more about Front

    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    16%

    Category Focus

    Help Desk Software
  • HubSpot Help Desk

    Help Desk & Ticketing Software

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    HubSpot's Help Desk tools let you manage customer support tickets all in one dashboard. Reps can view all communication made on the ticket and oversee the case's progress throughout the entire troubleshooting process. Tickets are also linked to customer records, making it easier for customer service reps to reference past engagements with the company. Additionally, HubSpot provides ticket analytic... learn more about HubSpot Help Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • TeamSupport

    Customer-focused Customer Support Software.

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    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... learn more about TeamSupport

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    33%

    Category Focus

    Help Desk Software
  • Cayzu

    Affordable Cloud Help Desk Software & Incident Ticketing System.

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    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.  ... learn more about Cayzu

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    33%

    Category Focus

    Help Desk Software
  • Hesk

    Choose the help desk software company that's right for you!

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    A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. ... learn more about Hesk

    Entry Level Price
    $39.95 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Help Desk Software
  • LiveZilla

    Turn website Visitors into Customers.

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    We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from T... learn more about LiveZilla

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Help Desk Software
  • Liberum Help Desk

    The free, open source help desk solution for IT departments and service providers.

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    Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web interface for managing and tracking technical support problems. ... learn more about Liberum Help Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • osTicket

    Open source support ticket system.

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    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. ... learn more about osTicket

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Help Desk Software
  • Katak Support

    Open source software for the management of customer demands flow.

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    Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. Katak-support offers many features, can be customized in many ways and can ... learn more about Katak Support

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • HelpDeskZ

    A free help desk software that works

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    HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities ... learn more about HelpDeskZ

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Help Desk Software
  • UVdesk

    For Ecommerce, Marketplace & Multichannel

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    UVdesk offers SaaS-based and Open Source help desk software solution to easier the overall support process to deliver best customer service. A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.This cloud-based help desk solution combines core funct... learn more about UVdesk

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Help Desk Software
  • Kayako

    Customer Support Software that's feature-rich and easy to use

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    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience... learn more about Kayako

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Help Desk Software
  • HelpSpot

    Get your small customer service team organized for free.

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    HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. ... learn more about HelpSpot

    Entry Level Price
    $499 Per Year
    Free Trial
    Available
    50%

    Category Focus

    Help Desk Software
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