Top Help Desk Software

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Bitrix24 - is an initiative of Bitrix, Inc., a privately-owned company owned and managed by its founders. The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions (Bitrix, Inc. products) and was launched as a beta cloud-based service in April 2012. Bitrix takes pride in serving customers ranging from Fortune 500 companies to small organizations, including well... read more

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Hisham Balatiah, Founder at EIC - Engineers International Community

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Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... read more

“Efficient and well crafted software!”

Shadab Shaikh, Senior Analyst at GEP Worldwide

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LiveAgent is the most reviewed and #1 rated help desk software & live chat software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

“Most powerful helpdesk software ever seen!”

sebastian slusnik, Customer Care Specialist at Quality Unit

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ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... read more

“Helps to Reduce Support Tickets Faster!”

Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality

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Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums.

Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of busi... read more

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Help desk software that makes it easy to support your customers. Wix Answers comes with a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers.

Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace.

Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from T... read more

Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer lifecycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.

Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web interface for managing and tracking technical support problems.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. Katak-support offers many features, can be customized in many ways and can ... read more

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities

UVdesk offers SaaS-based and Open Source help desk software solution to easier the overall support process to deliver best customer service. A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.This cloud-based help desk solution combines core funct... read more

Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products ... read more

Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience

HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.

Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer service satisfaction resulting in faster and higher quality decision-making. 

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. I... read more

SupportBee enables your entire team to engage in meaningful conversations with people and turn them into happy and profitable clients.

Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user.

OneDesk is a unified software platform that connects colleagues, customers & partners for better-aligned products & services. OneDesk's Platform combines project management and help desk in a single application.OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal.

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized manage... read more

Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve customer support and sales for their online business. You can answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better wit... read more

Issue tracking, workflow, customer support, and help desk have never been easier or more efficient. Everything automated and all in one spot. All your issues, tickets, requests, complaints or bugs. Whatever you call it, Issuetrak manages everything from start to finish all in one place. It's okay to want it all. Software that can do backflips and configure your every tracking and workflow need. Cu... read more

Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. Slack is already your internal communication backbone and employees your best asset. We bring customers conversations right in your Slack so all employees can answer in a snap and deliver exceptional suppor... read more

UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. I provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Whether you are small company or enterprise business, you can save up to 70% support expenses with on premise help desk softwar... read more

Deskpro is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do.

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use o... read more

In order to create optimal customer experiences, the right conditions must be created: the OTRS Help Desk software with integrated ticketing system helps you design these. OTRS Help Desk software makes it possible for agents or employees to work more quickly, effectively and in a structured way that saves money. Customer requests of any kind can be prioritized, processed and resolved after being a... read more

With Sprinklr Care, brands have the ability to route, resolve, and measure customer care issues in a integrated, cross-channel solution. Quickly respond to customers and ensure customer satisfaction, know your customers full history to provide optimal service, standardize processes and workflows for compliance and efficiency, and quickly access reports to measure results and improve on SLA’s and... read more

The mission of LiveHelpNow is to enable companies of all sizes to facilitate meaningful customer service interactions. We provide a complete customer service software suite that brings personal attention, timely responses and motivating incentives into the sales and support process of each and every business. Our solutions make real customer relationships possible, fueled by data shared and exchan... read more

HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

Re:amaze is a customer service platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, and mobile SMS/MMS. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze L... read more

Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging and phone.

We have built NectarDesk with simple belief in mind - don't charge clients before they try and happy with the product, make it super simple to use, and keep all customer interaction under one roof. We invite you to give NectarDesk a chance to show you how our Cloud Call Center software can change the way your clients are treated.

Helpdesk software with all the necessary features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket F... read more

Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive and more besides.