Help Desk Software

Top Help Desk Software

The best help desk software adds the autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, built-in storage of helpful tips or instructions assists in providing with an instant customer support solution to resolve most of the issues, skipping the need for communicating with an executive telephonically. The best part of the help desk system software is the smart routing of inquiries to the specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration a help desk system solution into your current network? Just go through the below rundown of top help desk software by GoodFirms below:

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List of Help Desk Software | Top Help Desk System Software solutions

LiveAgent
Help Desk Software & Live Chat Software for Better Customer Service

LiveAgent is the most reviewed and #1 rated help desk software & live chat software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

sebastian slusnik, Customer Care Specialist at Quality Unit
sebastian slusnik, Customer Care Specialist at Quality Unit
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Free Trial:
14 Days
Starting Price:
$15.00/Month
Vision Helpdesk
Multi Channel Help Desk Software

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Free Trial:
30 Days
Starting Price:
$12.00/Month
Freshdesk
Affordable customer support software.

Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... read more

Shadab Shaikh, Senior Analyst at GEP Worldwide
Shadab Shaikh, Senior Analyst at GEP Worldwide
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Free Trial:
21 Days
Starting Price:
Contact Vendor
Zendesk Support
Customer Service Software & Remote Support Software

Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

Free Trial:
14 Days
Starting Price:
Contact Vendor
Hesk

5. Hesk

Choose the help desk software company that's right for you!

A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace.

Free Trial:
30 Days
Starting Price:
$39.95/Month
Solarwinds Web Help Desk
Affordable Help Desk Ticketing and Asset Management Software

Web Help Desk is an affordable Help Desk ticketing and asset management software. It provides features like automating ticket management, centralising knowledge management, meeting service level agreements, simplifying project and task management, measuring customer satisfaction and many more.

Free Trial:
14 Days
Starting Price:
$700/One-time
Happyfox
Best Help Desk Software

Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums.

Free Trial:
14 Days
Starting Price:
$29.00/Month
HelpSpot
Get your small customer service team organized for free.

HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.

Free Trial:
21 Days
Starting Price:
Contact Vendor
Mojo Helpdesk
The #1 help desk & ticket tracking software to provide great customer support

Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to track customer and tech support requests, internal tasks management, or for anything that should not fall through the cracks. Mojo tracks requests till they get done.

Free Trial:
Available
Starting Price:
Free version
Kayako

10. Kayako

Customer Support Software that's feature-rich and easy to use

Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience

Free Trial:
14 Days
Starting Price:
$15/Month
Zoho Desk

11. Zoho Desk

Put customer service at the heart of your company.

Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Free Trial:
Available
Starting Price:
Free version
Freshservice
IT service desk that's actually simple

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Free Trial:
21 Days
Starting Price:
$29.00/Month
Spiceworks
Businesses run better with Spiceworks.

Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products ... read more

Free Trial:
Available
Starting Price:
Free version
ManageEngine ServiceDesk
Built to supercharge your IT help desk software.

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Free Trial:
30 Days
Starting Price:
$10.00/Month
Cayzu

15. Cayzu

Affordable Cloud Help Desk Software & Incident Ticketing System.

Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

Free Trial:
14 Days
Starting Price:
Contact Vendor
ProProfs Help Desk
Delighting Customers with Faster Ticket Resolution.

ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... read more

Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality
Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality
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Free Trial:
15 Days
Starting Price:
$49/Month
Vivantio

17. Vivantio

FLEXIBLE SOFTWARE. FOCUSED SERVICE.

Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio Platform, we provide a service management solution that is competitively priced, flexible and scalable, so you can improve service while reducing costs and know that your uniq... read more

Free Trial:
Available
Starting Price:
Contact Vendor
HelpDesk

18. HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses.

Free Trial:
14 Days
Starting Price:
$24/Year
Salesforce Service Cloud
The Cornerstone of Customer Support

Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.

Free Trial:
30 Days
Starting Price:
$300/Month
TeamSupport
Customer-focused Customer Support Software.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Free Trial:
14 Days
Starting Price:
$50.00/Month
Faveo Helpdesk
Simplifying customer support.

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. I... read more

Kumar Tanmay, Inkredo at Zodhana Mobile Solutions Pvt Ltd
Kumar Tanmay, Inkredo at Zodhana Mobile Solutions Pvt Ltd
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Free Trial:
Available
Starting Price:
Free version
Bitrix24

22. Bitrix24

Your company. United.

Bitrix24 - is an initiative of Bitrix, Inc., a privately-owned company owned and managed by its founders. The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions (Bitrix, Inc. products) and was launched as a beta cloud-based service in April 2012. Bitrix takes pride in serving customers ranging from Fortune 500 companies to small organizations, including well... read more

Hisham Balatiah, Founder at EIC - Engineers International Community
Hisham Balatiah, Founder at EIC - Engineers International Community
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Free Trial:
N/A
Starting Price:
$35.00/Year
Teamwork Desk
Deliver unforgettable customer experiences with Teamwork Desk.

Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do.

Zarar Ameen, CEO at CANZ Marketing
Zarar Ameen, CEO at CANZ Marketing
More reviews
Free Trial:
30 Days
Starting Price:
$8.75/Month
Velaro

24. Velaro

Make Every Chat Better Than the Last

Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

Free Trial:
N/A
Starting Price:
$64.95/Year
Proprofs Chat
Live Chat Software for Your Website

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of busi... read more

Free Trial:
30 Days
Starting Price:
Contact Vendor
Wix Answers
Your Customer Support

Help desk software that makes it easy to support your customers. Wix Answers comes with a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

Free Trial:
14 Days
Starting Price:
$48.00/Month
Livechat

27. Livechat

The fastest way to help your customers

LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers.

Free Trial:
30 Days
Starting Price:
$16.00/Month
LiveZilla

28. LiveZilla

Turn website Visitors into Customers.

We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from T... read more

Free Trial:
Available
Starting Price:
Free version
Intercom

29. Intercom

A new and better way to acquire, engage and retain customers.

Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer lifecycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.

Free Trial:
14 Days
Starting Price:
Contact Vendor
Liberum Help Desk
The free, open source help desk solution for IT departments and service providers.

Liberum Help Desk is the complete open source help desk software solution for small to medium IT departments and service providers. Help Desk Software provides a simple, easy to use a web interface for managing and tracking technical support problems.

Free Trial:
Available
Starting Price:
Free version
osTicket

31. osTicket

Open source support ticket system.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Free Trial:
Available
Starting Price:
Free version
Katak Support
Open source software for the management of customer demands flow.

Katak-support is an online help desk software solution for handling client requests through a web-based support ticket system. It is PHP-based and can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. Katak-support offers many features, can be customized in many ways and can ... read more

Free Trial:
Available
Starting Price:
Free version
HelpDeskZ

33. HelpDeskZ

A free help desk software that works

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Receive and answer your customers doubts, requests or support issues with friendly interface. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities

Free Trial:
Available
Starting Price:
Free version
UVdesk

34. UVdesk

For Ecommerce, Marketplace & Multichannel

UVdesk offers SaaS-based and Open Source help desk software solution to easier the overall support process to deliver best customer service. A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.This cloud-based help desk solution combines core funct... read more

Free Trial:
Available
Starting Price:
Free version
Giva

35. Giva

Help Desk & Cloud Customer Service Software.

Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer service satisfaction resulting in faster and higher quality decision-making. 

Free Trial:
30 Days
Starting Price:
$29/Month
SupportBee
Ticketing System for High Touch Customer Service.

SupportBee enables your entire team to engage in meaningful conversations with people and turn them into happy and profitable clients.

Free Trial:
14 Days
Starting Price:
$13/Month
Motadata HelpDesk
IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise

Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.

Free Trial:
30 Days
Starting Price:
Contact Vendor
Apptivo

38. Apptivo

Software that grows with your business

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user.

Free Trial:
Available
Starting Price:
Free version
OneDesk

39. OneDesk

Manage your projects, support your customers, provide services.

OneDesk is a unified software platform that connects colleagues, customers & partners for better-aligned products & services. OneDesk's Platform combines project management and help desk in a single application.OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal.

Free Trial:
14 Days
Starting Price:
$30.00/Month
C-Desk

40. C-Desk

Complete Helpdesk Solution

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized manage... read more

Free Trial:
Available
Starting Price:
Free version
ClickDesk

41. ClickDesk

Convert your visitors to happy customers

Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve customer support and sales for their online business. You can answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better wit... read more

Free Trial:
Available
Starting Price:
Free version
Issuetrak

42. Issuetrak

Help desk software headache-free.

Issue tracking, workflow, customer support, and help desk have never been easier or more efficient. Everything automated and all in one spot. All your issues, tickets, requests, complaints or bugs. Whatever you call it, Issuetrak manages everything from start to finish all in one place. It's okay to want it all. Software that can do backflips and configure your every tracking and workflow need. Cu... read more

Free Trial:
N/A
Starting Price:
Contact Vendor
Talkus

43. Talkus

Talkus turns Slack into a simple help desk platform.

Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. Slack is already your internal communication backbone and employees your best asset. We bring customers conversations right in your Slack so all employees can answer in a snap and deliver exceptional suppor... read more

Free Trial:
14 Days
Starting Price:
$48/Month
UseResponse
Better, Smarter, Personal Help Desk Software

UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. I provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Whether you are small company or enterprise business, you can save up to 70% support expenses with on premise help desk softwar... read more

Free Trial:
14 Days
Starting Price:
$49/Month
Deskpro
Helpdesk software you can depend on.

Deskpro is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

Free Trial:
14 Days
Starting Price:
$30/Month
Deskero

46. Deskero

Simple help desk software for effective customer engagement.

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use o... read more

Free Trial:
Available
Starting Price:
$12/Month
OTRS Help Desk
Customer support has never been easier with OTRS help desk software.

In order to create optimal customer experiences, the right conditions must be created: the OTRS Help Desk software with integrated ticketing system helps you design these. OTRS Help Desk software makes it possible for agents or employees to work more quickly, effectively and in a structured way that saves money. Customer requests of any kind can be prioritized, processed and resolved after being a... read more

Free Trial:
14 Days
Starting Price:
Contact Vendor
Sprinklr Modern Care
Take better care of your customers – at every turn.

With Sprinklr Care, brands have the ability to route, resolve, and measure customer care issues in a integrated, cross-channel solution. Quickly respond to customers and ensure customer satisfaction, know your customers full history to provide optimal service, standardize processes and workflows for compliance and efficiency, and quickly access reports to measure results and improve on SLA’s and... read more

Free Trial:
N/A
Starting Price:
Contact Vendor
LiveHelpNow
Live Chat and HelpDesk Software For Your Growing Business

The mission of LiveHelpNow is to enable companies of all sizes to facilitate meaningful customer service interactions. We provide a complete customer service software suite that brings personal attention, timely responses and motivating incentives into the sales and support process of each and every business. Our solutions make real customer relationships possible, fueled by data shared and exchan... read more

Free Trial:
30 Days
Starting Price:
Contact Vendor
HelpCrunch
Customer communication platform for Support, Marketing & Sales

HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

Free Trial:
14 Days
Starting Price:
$15/Month
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