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Put customer service at the heart of your company.

What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Zoho Corporation
1996
India
  • Information-services
  • Information-technology-services
2 Industries
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1 Language
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  • Information-services
  • Information-technology-services
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  • Proprietary
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  • Android
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Zoho Desk
Zoho Desk
Zoho Desk

Zoho Desk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Customer Service Feature
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning
Focus of Email Management Feature
  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Queue Manager
  • Response Management
  • Routing
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
Focus of Service Desk Feature
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal

Zoho Desk Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
Plans & Packages
EXPRESS
$7 Per Year
STANDARD
$10 Per Year
Features
  • This plan includes all the features from EXPRESS plan
PROFESSIONAL
$17 Per Year
Features
  • This plan includes all the features from STANDARD plan
ENTERPRISE
$20 Per Year
Features
  • This plan includes all the features from PROFESSIONAL plan

Zoho Desk Reviews

8
Total Reviews
4.4/5
Overall Rating
0
Recent Reviews

What Users Say

Very helpful tool to manage our daily business
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG
With real-time insights tracking, I can know how customers feel about the support
Alvin Wei
Alvin Wei , Co-founder and CMO at SEO Ant
One can easily set up customer problems as a ticket and manage them efficiently
Rakshit Panchal
Rakshit Panchal , Marketing Specialist at Sydney Digital Agency
Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Madison Woods
Madison Woods
Zoho provides countless business tools to businesses of all sizes in every industry you can imagine
Adam Ng
Adam Ng , CEO and Founder at Trusted

What Users Like The Most

  • Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.
  • Being able to communicate with customers across any communication channel of their liking.
  • The cloud is always up and running; never have we ever faced trouble with it.

What Users Like The Least

  • No desktop application
  • Lack of API integrations.
  • Customization features take a while to master.

Zoho Desk Reviews

4.4 8 Reviews
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review

Very helpful tool to manage our daily business

We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.

What was the project name that you have worked with Zoho Desk?

Help Desk Software , Customer Service Software , Ticketing Software , Email Management Software , Service Desk Software , Contact Center Software

How long have you used Zoho Desk?

2 Years

How frequently you use Zoho Desk?

Daily

How do you find pricing of Zoho Desk?

mid-tier

What do you like the most about Zoho Desk?

clear oversight and efficient assignment of tasks

What do you like the least about Zoho Desk?

clear oversight and efficient assignment of tasks

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Jira
Alvin Wei

With real-time insights tracking, I can know how customers feel about the support

We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.

How frequently you use Zoho Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Rakshit Panchal

One can easily set up customer problems as a ticket and manage them efficiently

At Sydney Digital Agency, we use Zohodesk as help desk software. Its ticket management system is great and has a pleasant UI. You simply don't require effort to onboard a customer. The user interface is easy to understand. Furthermore, data analysis and conclusive reporting are other features that set them apart from competitors. Businesses can identify key performance metrics more easily than ever. However, there're a few functionalities that need to be improved. Customization is one of the features that Zohodesk is lacking. Businesses have to play with the limited options of customization.

How frequently you use Zoho Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Madison Woods

Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.

Great and works well. very nice tool and designed to cater to service tickets. It is super for me to use this solution with all its amazing features such as call logging, call recording, customizable forms etc. it is very good for small and medium companies.

What was the project name that you have worked with Zoho Desk?

Help Desk Software

How long have you used Zoho Desk?

8 Months

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Very helpful and user-friendly.

Very easy-to-use and manageable tool.

It is a much more impressive and powerful solution.

What do you like the least about Zoho Desk?

Very good but it will be better if updates and add more features.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Slack
Intuit Mailchimp

Switched from

LiveAgent
Adam Ng

Zoho provides countless business tools to businesses of all sizes in every industry you can imagine

Our company - Trusted is using Zoho Desk for a year now. All of their software is fantastic, and their help desk software is no exception. From affordable plans at every level and a robust free plan to incredible support features, you can rest assured that Zoho Desk has the ability to scale alongside you as your business grows. At its core, Zoho Desk is a multi-channel ticketing system. So, you get top-of-the-line ticketing features that let you organize and streamline support inquiries, whether they’re coming from email, social media, live chat, phone, or an online form. Zoho Desk, you can quickly turn support requests into knowledge base articles in just a few clicks to continuously grow your database. On top of that, you also get access to a wide variety of features designed to help improve and consolidate your support processes.

How long have you used Zoho Desk?

400 Days

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Zia, an AI-powered digital assistant

Help center tools to design and create your knowledge base

Several ticket views and automatic ticket organization/prioritization

Advanced response editor with canned snippets

Visual process automation builder

Customization via APIs and built-in integrations

Dashboard headquarters for analytics and reporting

Custom field options for web forms

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Daivat Dholakia

Zoho is relatively cheap, and you get a great value for your money.

My favorite helpdesk software at Essenvia is Zoho Desk . Zoho prioritizes flexibility and ease of use, which is great for any user. Through Zoho you can manage a scalable, cost effective helpdesk to manage tickets for your business. The program also offers reports that provide you with a deeper insight into the main challenges users are facing.

How long have you used Zoho Desk?

301 Days

How frequently you use Zoho Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Shiv Gupta

Zoho Desk is a web-based help desk software that provides you the ability to maintain your customer support activities efficiently

We at Incrementors Digital Marketing use Zendesk for quite a long time now and It allows you to track, assign and set up signals on help desk tickets easily. You can customize Zoho Desk for your company and ensure comfort in your customer support knowledge. By the help desk management software, you have control over client tickets submitted to the supporter team via email, phone, or web form. You can set the preference to incoming documents and then close those tickets in the approved order.

How long have you used Zoho Desk?

186 Days

How frequently you use Zoho Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Sharon Van Donkelaar

Zoho Desk offers many great features, even in the free version!

I'm Sharon van Donkelaar, CMO at Expandi. We use Zoho Desk in our company. Here's a list of the pros and cons we've been able to gather after using Zoho Desk for the past year:

How long have you used Zoho Desk?

300 Days

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.

Being able to communicate with customers across any communication channel of their liking.

The cloud is always up and running; never have we ever faced trouble with it.

Mobile apps that allow us to provide support on the go.

An intuitive User Interface.

A great addition to several other Zoho Products.

What do you like the least about Zoho Desk?

No desktop application

Lack of API integrations.

Customization features take a while to master.

No search feature, which makes finding tickets a tiresome activity when you're handling many of them.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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