Zoho Desk

Put customer service at the heart of your company.

4.5 7 Reviews
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Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.
Zoho Desk is flexible, cloud-based customer service software equipped with contextual AI that allows you to provide the support experience your customers truly deserve. With Zoho Desk, you can efficiently prioritize, manage, and resolve a high volume of requests across multiple channels. Build a robust knowledge base to empower your team and enhance customer self-service. Gain insights and optimize your customer support team's performance through comprehensive analytics. Zoho Desk empowers 50,000+ businesses consistently deliver customer happiness.
Zoho Corporation
1996
India
2 Industries
1 Language

Screenshot & Video

1/4

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

SUPPORT

  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Zoho Desk Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Customer Service

  • Help Desk
  • Self-Service Portal
  • Social Media Integration

Customer Engagement

  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

Ticketing

  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning

Zoho Desk Pricing

Pricing Type

  • Free

Preferred Currency

  • INR (₹)

Payment Frequency

  • Monthly Payment
  • Annual Subscription

Zoho Desk Reviews

4.5 7 Reviews
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With real-time insights tracking, I can know how customers feel about the support

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  • Features
  • Customer Support
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Review Summary

We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.

How frequently you use Zoho Desk?

Daily

One can easily set up customer problems as a ticket and manage them efficiently

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At Sydney Digital Agency, we use Zohodesk as help desk software. Its ticket management system is great and has a pleasant UI. You simply don't require effort to onboard a customer. The user interface is easy to understand. Furthermore, data analysis and conclusive reporting are other features that set them apart from competitors. Businesses can identify key performance metrics more easily than ever. However, there're a few functionalities that need to be improved. Customization is one of the features that Zohodesk is lacking. Businesses have to play with the limited options of customization.

How frequently you use Zoho Desk?

Daily

Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.

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  • Features
  • Customer Support
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Integrations

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Review Summary

Great and works well. very nice tool and designed to cater to service tickets. It is super for me to use this solution with all its amazing features such as call logging, call recording, customizable forms etc. it is very good for small and medium companies.

Which features have you used in Zoho Desk?

Help Desk Software

How long have you used Zoho Desk?

8 Months

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Very helpful and user-friendly.

Very easy-to-use and manageable tool.

It is a much more impressive and powerful solution.

What do you like the least about Zoho Desk?

Very good but it will be better if updates and add more features.

Zoho provides countless business tools to businesses of all sizes in every industry you can imagine

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  • Customer Support
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Our company - Trusted is using Zoho Desk for a year now. All of their software is fantastic, and their help desk software is no exception. From affordable plans at every level and a robust free plan to incredible support features, you can rest assured that Zoho Desk has the ability to scale alongside you as your business grows. At its core, Zoho Desk is a multi-channel ticketing system. So, you get top-of-the-line ticketing features that let you organize and streamline support inquiries, whether they’re coming from email, social media, live chat, phone, or an online form. Zoho Desk, you can quickly turn support requests into knowledge base articles in just a few clicks to continuously grow your database. On top of that, you also get access to a wide variety of features designed to help improve and consolidate your support processes.

How long have you used Zoho Desk?

400 Days

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Zia, an AI-powered digital assistant

Help center tools to design and create your knowledge base

Several ticket views and automatic ticket organization/prioritization

Advanced response editor with canned snippets

Visual process automation builder

Customization via APIs and built-in integrations

Dashboard headquarters for analytics and reporting

Custom field options for web forms

Zoho is relatively cheap, and you get a great value for your money.

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Review Summary

My favorite helpdesk software at Essenvia is Zoho Desk . Zoho prioritizes flexibility and ease of use, which is great for any user. Through Zoho you can manage a scalable, cost effective helpdesk to manage tickets for your business. The program also offers reports that provide you with a deeper insight into the main challenges users are facing.

How long have you used Zoho Desk?

301 Days

How frequently you use Zoho Desk?

Daily

Zoho Desk is a web-based help desk software that provides you the ability to maintain your customer support activities efficiently

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We at Incrementors Digital Marketing use Zendesk for quite a long time now and It allows you to track, assign and set up signals on help desk tickets easily. You can customize Zoho Desk for your company and ensure comfort in your customer support knowledge. By the help desk management software, you have control over client tickets submitted to the supporter team via email, phone, or web form. You can set the preference to incoming documents and then close those tickets in the approved order.

How long have you used Zoho Desk?

186 Days

How frequently you use Zoho Desk?

Daily

Zoho Desk offers many great features, even in the free version!

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Review Summary

I'm Sharon van Donkelaar, CMO at Expandi. We use Zoho Desk in our company. Here's a list of the pros and cons we've been able to gather after using Zoho Desk for the past year:

How long have you used Zoho Desk?

300 Days

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.

Being able to communicate with customers across any communication channel of their liking.

The cloud is always up and running; never have we ever faced trouble with it.

Mobile apps that allow us to provide support on the go.

An intuitive User Interface.

A great addition to several other Zoho Products.

What do you like the least about Zoho Desk?

No desktop application

Lack of API integrations.

Customization features take a while to master.

No search feature, which makes finding tickets a tiresome activity when you're handling many of them.

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