- Information-services
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
SUPPORT
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Zoho Desk Core Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Branding Control
- Customer Portal
- Event Ticketing
- Online Ticketing
- Reporting & Analysis
- Ticket Brokering
- Ticket Reservations
- Ticket Scanning
- Archiving & Retention
- Email Monitoring
- Multiple Accounts
- Queue Manager
- Response Management
- Routing
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Performance tracking
- Reporting and analytics
Zoho Desk Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
15 Days Trial
Plans & Packages
- This plan includes all the features from EXPRESS plan
- This plan includes all the features from STANDARD plan
- This plan includes all the features from PROFESSIONAL plan
Zoho Desk Reviews
Very helpful tool to manage our daily business
Review Summary
For which software category are you reviewing Zoho Desk?
Help Desk Software , Customer Service Software , Ticketing Software , Email Management Software , Service Desk Software , Contact Center Software
How long have you used Zoho Desk?
2 Years
How frequently you use Zoho Desk?
Daily
How do you find pricing of Zoho Desk?
mid-tier
What do you like the most about Zoho Desk?
clear oversight and efficient assignment of tasks
What do you like the least about Zoho Desk?
clear oversight and efficient assignment of tasks
With real-time insights tracking, I can know how customers feel about the support
Review Summary
How frequently you use Zoho Desk?
Daily
One can easily set up customer problems as a ticket and manage them efficiently
Review Summary
How frequently you use Zoho Desk?
Daily
Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Review Summary
For which software category are you reviewing Zoho Desk?
Help Desk Software
How long have you used Zoho Desk?
8 Months
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Very helpful and user-friendly.
Very easy-to-use and manageable tool.
It is a much more impressive and powerful solution.
What do you like the least about Zoho Desk?
Very good but it will be better if updates and add more features.
Zoho provides countless business tools to businesses of all sizes in every industry you can imagine
Review Summary
How long have you used Zoho Desk?
400 Days
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Zia, an AI-powered digital assistant
Help center tools to design and create your knowledge base
Several ticket views and automatic ticket organization/prioritization
Advanced response editor with canned snippets
Visual process automation builder
Customization via APIs and built-in integrations
Dashboard headquarters for analytics and reporting
Custom field options for web forms
Zoho is relatively cheap, and you get a great value for your money.
Review Summary
How long have you used Zoho Desk?
301 Days
How frequently you use Zoho Desk?
Daily
Zoho Desk is a web-based help desk software that provides you the ability to maintain your customer support activities efficiently
Review Summary
How long have you used Zoho Desk?
186 Days
How frequently you use Zoho Desk?
Daily
Zoho Desk offers many great features, even in the free version!
Review Summary
How long have you used Zoho Desk?
300 Days
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.
Being able to communicate with customers across any communication channel of their liking.
The cloud is always up and running; never have we ever faced trouble with it.
Mobile apps that allow us to provide support on the go.
An intuitive User Interface.
A great addition to several other Zoho Products.
What do you like the least about Zoho Desk?
No desktop application
Lack of API integrations.
Customization features take a while to master.
No search feature, which makes finding tickets a tiresome activity when you're handling many of them.
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