Name: Zoho Desk
Rating: 4.4 (8 reviews)

Put customer service at the heart of your company.

What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

Industries

Information-services
Information-technology-services

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac

Support

Phone
24x7 Support

Training

Webinar

Knowledge Base

Help Guides
Video
Blog
On-Site Training

Media

Zoho Desk Core Features

Focus of Help Desk Feature

Analytics & Reporting
Customer Review
Dashboards
Email Integration
Live Chat
Multi-Channel
Multilingual
SLA
Ticketing Management

Zoho Desk Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

15 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription
Quote Based

Vendor pricing page

Plans & Packages

EXPRESS

$7 Per Year

STANDARD

$10 Per Year

Features

This plan includes all the features from EXPRESS plan

PROFESSIONAL

$17 Per Year

Features

This plan includes all the features from STANDARD plan

ENTERPRISE

$20 Per Year

Features

This plan includes all the features from PROFESSIONAL plan

Zoho Desk Reviews

8
Total Reviews

4.4/5
Overall Rating

0
Recent Reviews

What Users Say

Very helpful tool to manage our daily business

Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

With real-time insights tracking, I can know how customers feel about the support

Alvin Wei, Co-founder and CMO at SEO Ant

One can easily set up customer problems as a ticket and manage them efficiently

Rakshit Panchal, Marketing Specialist at Sydney Digital Agency

Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.

Madison Woods

Zoho provides countless business tools to businesses of all sizes in every industry you can imagine

Adam Ng , CEO and Founder at Trusted

What Users Like The Most

Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.
Being able to communicate with customers across any communication channel of their liking.
The cloud is always up and running; never have we ever faced trouble with it.

What Users Like The Least

No desktop application
Lack of API integrations.
Customization features take a while to master.

Zoho Desk Reviews

4.48 Reviews

Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

Posted on Nov 07, 2024

Very helpful tool to manage our daily business

We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.

What was the project name that you have worked with Zoho Desk?

Help Desk Software , Customer Service Software , Ticketing Software , Email Management Software , Service Desk Software , Contact Center Software

How long have you used Zoho Desk?

2 Years

How frequently you use Zoho Desk?

Daily

How do you find pricing of Zoho Desk?

mid-tier

What do you like the most about Zoho Desk?

clear oversight and efficient assignment of tasks

What do you like the least about Zoho Desk?

clear oversight and efficient assignment of tasks

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Alvin Wei, Co-founder and CMO at SEO Ant

Posted on Apr 27, 2023

With real-time insights tracking, I can know how customers feel about the support

We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

What do you like the least about Zoho Desk?

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Rakshit Panchal, Marketing Specialist at Sydney Digital Agency

Posted on Apr 27, 2023

One can easily set up customer problems as a ticket and manage them efficiently

At Sydney Digital Agency, we use Zohodesk as help desk software. Its ticket management system is great and has a pleasant UI. You simply don't require effort to onboard a customer. The user interface is easy to understand. Furthermore, data analysis and conclusive reporting are other features that set them apart from competitors. Businesses can identify key performance metrics more easily than ever. However, there're a few functionalities that need to be improved. Customization is one of the features that Zohodesk is lacking. Businesses have to play with the limited options of customization.

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

What do you like the least about Zoho Desk?

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Madison Woods

Posted on Jan 09, 2023

Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.

Great and works well. very nice tool and designed to cater to service tickets. It is super for me to use this solution with all its amazing features such as call logging, call recording, customizable forms etc. it is very good for small and medium companies.

What was the project name that you have worked with Zoho Desk?

Help Desk Software

How long have you used Zoho Desk?

8 Months

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Very helpful and user-friendly.

Very easy-to-use and manageable tool.

It is a much more impressive and powerful solution.

What do you like the least about Zoho Desk?

Very good but it will be better if updates and add more features.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

Adam Ng , CEO and Founder at Trusted

Posted on Feb 03, 2022

Zoho provides countless business tools to businesses of all sizes in every industry you can imagine

Our company - Trusted is using Zoho Desk for a year now. All of their software is fantastic, and their help desk software is no exception. From affordable plans at every level and a robust free plan to incredible support features, you can rest assured that Zoho Desk has the ability to scale alongside you as your business grows. At its core, Zoho Desk is a multi-channel ticketing system. So, you get top-of-the-line ticketing features that let you organize and streamline support inquiries, whether they’re coming from email, social media, live chat, phone, or an online form. Zoho Desk, you can quickly turn support requests into knowledge base articles in just a few clicks to continuously grow your database. On top of that, you also get access to a wide variety of features designed to help improve and consolidate your support processes.

How long have you used Zoho Desk?

400 Days

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Zia, an AI-powered digital assistant

Help center tools to design and create your knowledge base

Several ticket views and automatic ticket organization/prioritization

Advanced response editor with canned snippets

Visual process automation builder

Customization via APIs and built-in integrations

Dashboard headquarters for analytics and reporting

Custom field options for web forms

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Daivat Dholakia, VP of Operations at Essenvia

Posted on Feb 02, 2022

Zoho is relatively cheap, and you get a great value for your money.

My favorite helpdesk software at Essenvia is Zoho Desk . Zoho prioritizes flexibility and ease of use, which is great for any user. Through Zoho you can manage a scalable, cost effective helpdesk to manage tickets for your business. The program also offers reports that provide you with a deeper insight into the main challenges users are facing.

How long have you used Zoho Desk?

301 Days

How frequently you use Zoho Desk?

Daily

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Shiv Gupta, CEO at Incrementors Digital Marketing

Posted on Feb 02, 2022

Zoho Desk is a web-based help desk software that provides you the ability to maintain your customer support activities efficiently

We at Incrementors Digital Marketing use Zendesk for quite a long time now and It allows you to track, assign and set up signals on help desk tickets easily. You can customize Zoho Desk for your company and ensure comfort in your customer support knowledge. By the help desk management software, you have control over client tickets submitted to the supporter team via email, phone, or web form. You can set the preference to incoming documents and then close those tickets in the approved order.

How long have you used Zoho Desk?

186 Days

How frequently you use Zoho Desk?

Daily

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Sharon Van Donkelaar, Chief Marketing Officer at Expandi

Posted on Feb 01, 2022

Zoho Desk offers many great features, even in the free version!

I'm Sharon van Donkelaar, CMO at Expandi. We use Zoho Desk in our company. Here's a list of the pros and cons we've been able to gather after using Zoho Desk for the past year:

How long have you used Zoho Desk?

300 Days

How frequently you use Zoho Desk?

Daily

What do you like the most about Zoho Desk?

Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.

Being able to communicate with customers across any communication channel of their liking.

The cloud is always up and running; never have we ever faced trouble with it.

Mobile apps that allow us to provide support on the go.

An intuitive User Interface.

A great addition to several other Zoho Products.

What do you like the least about Zoho Desk?

No desktop application

Lack of API integrations.

Customization features take a while to master.

No search feature, which makes finding tickets a tiresome activity when you're handling many of them.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

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