Write a Review
Unclaimed Profile
What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
- Information-services
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
SUPPORT
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Zoho Desk Core Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Branding Control
- Customer Portal
- Event Ticketing
- Online Ticketing
- Reporting & Analysis
- Ticket Brokering
- Ticket Reservations
- Ticket Scanning
- Archiving & Retention
- Email Monitoring
- Multiple Accounts
- Queue Manager
- Response Management
- Routing
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Performance tracking
- Reporting and analytics
Zoho Desk Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Vendor pricing page
-
15 Days Trial
Plans & Packages
EXPRESS
$7 Per Year
STANDARD
$10 Per Year
Features
- This plan includes all the features from EXPRESS plan
PROFESSIONAL
$17 Per Year
Features
- This plan includes all the features from STANDARD plan
ENTERPRISE
$20 Per Year
Features
- This plan includes all the features from PROFESSIONAL plan
Zoho Desk Reviews
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG
Posted 8 months ago
Very helpful tool to manage our daily business
Integrations
Review Summary
We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
For which software category are you reviewing Zoho Desk?
Help Desk Software , Customer Service Software , Ticketing Software , Email Management Software , Service Desk Software , Contact Center Software
How long have you used Zoho Desk?
2 Years
How frequently you use Zoho Desk?
Daily
How do you find pricing of Zoho Desk?
mid-tier
What do you like the most about Zoho Desk?
clear oversight and efficient assignment of tasks
What do you like the least about Zoho Desk?
clear oversight and efficient assignment of tasks
Alvin Wei, Co-founder and CMO at SEO Ant
Posted on Apr 27, 2023
With real-time insights tracking, I can know how customers feel about the support
Review Summary
We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.
How frequently you use Zoho Desk?
Daily
Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
Posted on Apr 27, 2023
One can easily set up customer problems as a ticket and manage them efficiently
Review Summary
At Sydney Digital Agency, we use Zohodesk as help desk software. Its ticket management system is great and has a pleasant UI. You simply don't require effort to onboard a customer. The user interface is easy to understand. Furthermore, data analysis and conclusive reporting are other features that set them apart from competitors. Businesses can identify key performance metrics more easily than ever. However, there're a few functionalities that need to be improved. Customization is one of the features that Zohodesk is lacking. Businesses have to play with the limited options of customization.
How frequently you use Zoho Desk?
Daily
Madison Woods
Posted on Jan 09, 2023
Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Integrations
Switched from
Review Summary
Great and works well. very nice tool and designed to cater to service tickets. It is super for me to use this solution with all its amazing features such as call logging, call recording, customizable forms etc. it is very good for small and medium companies.
For which software category are you reviewing Zoho Desk?
Help Desk Software
How long have you used Zoho Desk?
8 Months
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Very helpful and user-friendly.
Very easy-to-use and manageable tool.
It is a much more impressive and powerful solution.
What do you like the least about Zoho Desk?
Very good but it will be better if updates and add more features.
Adam Ng , at Trusted
Posted on Feb 03, 2022
Zoho provides countless business tools to businesses of all sizes in every industry you can imagine
Review Summary
Our company - Trusted is using Zoho Desk for a year now. All of their software is fantastic, and their help desk software is no exception. From affordable plans at every level and a robust free plan to incredible support features, you can rest assured that Zoho Desk has the ability to scale alongside you as your business grows. At its core, Zoho Desk is a multi-channel ticketing system. So, you get top-of-the-line ticketing features that let you organize and streamline support inquiries, whether they’re coming from email, social media, live chat, phone, or an online form. Zoho Desk, you can quickly turn support requests into knowledge base articles in just a few clicks to continuously grow your database. On top of that, you also get access to a wide variety of features designed to help improve and consolidate your support processes.
How long have you used Zoho Desk?
400 Days
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Zia, an AI-powered digital assistant
Help center tools to design and create your knowledge base
Several ticket views and automatic ticket organization/prioritization
Advanced response editor with canned snippets
Visual process automation builder
Customization via APIs and built-in integrations
Dashboard headquarters for analytics and reporting
Custom field options for web forms
Daivat Dholakia, at Essenvia
Posted on Feb 02, 2022
Zoho is relatively cheap, and you get a great value for your money.
Review Summary
My favorite helpdesk software at Essenvia is Zoho Desk . Zoho prioritizes flexibility and ease of use, which is great for any user. Through Zoho you can manage a scalable, cost effective helpdesk to manage tickets for your business. The program also offers reports that provide you with a deeper insight into the main challenges users are facing.
How long have you used Zoho Desk?
301 Days
How frequently you use Zoho Desk?
Daily
Shiv Gupta, at Incrementors Digital Marketing
Posted on Feb 02, 2022
Zoho Desk is a web-based help desk software that provides you the ability to maintain your customer support activities efficiently
Review Summary
We at Incrementors Digital Marketing use Zendesk for quite a long time now and It allows you to track, assign and set up signals on help desk tickets easily. You can customize Zoho Desk for your company and ensure comfort in your customer support knowledge. By the help desk management software, you have control over client tickets submitted to the supporter team via email, phone, or web form. You can set the preference to incoming documents and then close those tickets in the approved order.
How long have you used Zoho Desk?
186 Days
How frequently you use Zoho Desk?
Daily
Sharon Van Donkelaar, at Expandi
Posted on Feb 01, 2022
Zoho Desk offers many great features, even in the free version!
Review Summary
I'm Sharon van Donkelaar, CMO at Expandi. We use Zoho Desk in our company. Here's a list of the pros and cons we've been able to gather after using Zoho Desk for the past year:
How long have you used Zoho Desk?
300 Days
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.
Being able to communicate with customers across any communication channel of their liking.
The cloud is always up and running; never have we ever faced trouble with it.
Mobile apps that allow us to provide support on the go.
An intuitive User Interface.
A great addition to several other Zoho Products.
What do you like the least about Zoho Desk?
No desktop application
Lack of API integrations.
Customization features take a while to master.
No search feature, which makes finding tickets a tiresome activity when you're handling many of them.
This profile is not claimed
Do you own or represent this business? Enter your business email to claim your GoodFirms profile.