LiveAgent
Best Help Desk Software & Live Chat Software for Better Customer Service- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing
Highly recommend this software
A great all-in-one platform
25/7 in the air!
Great service/software
Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.
Fast and full of features
We have been using Live Agent for about 6 months now and it has underlined our decision to switch from our previous chat solution. Packed full of customisable features, Live Agent has provided a much richer chat experience for visitors to our website, resulting in greater conversion to qualified sales leads. The additional bonus has been the load speed of the chat widget. This is rated best on the market (part of our reason to switching to Live Agent) and now sees our website score a perfect 100/100 for site loading speed.
Thank you very much for such an excellent review. It's amazing to hear that LiveAgent has been the right fit for you and your company and that it continues to prove its worth over time. Our team takes great pride in the product we develop and comments such as yours let us know the hard work is worth it. You know where to find us if you ever need any help - we're here for you 24/7!
Great Customer support and ticketing tool
It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.
Thank you very much for your kind review. It is great to hear that LiveAgent has been a good fit for you and that it has made it easier to stay on top of client communication. Our team works hard every day to further improve LiveAgent and make it the best available helpdesk tool on the market. Stay tuned for more updates and keep up the good work!
Excellent features
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
- Chat
- Phone
- Help Guides
- Video Guides
- Blogs
- Webinars
- On-Site Training