LiveAgent
Best Help Desk Software & Live Chat Software for Better Customer Service
- Accounting
- Apparel-fashion
- Automotive
- Banking
- Entertainment
- Hospital-health-care
- Human-resources
- Leisure-travel
- Marketing-advertising
- Real-estate
- Retail
- Arabic
- Chinese
- Danish
- Dutch
- English
- Korean
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- On-Site Training
LiveAgent Core Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
- Contact Database
- Contact Import/Export
- Daily Call List
- Interaction Tracking
- Reminders
- Search/Filter
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Performance tracking
- Reporting and analytics
- Call Logging
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Call Center Management
- Call Recording
- Call Scripting
- Campaign Control
- Contact List
- Lead Management
- Predictive Dialer
- Preview Dialer
- Real Time Reports
- Call Recording
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Real-Time Analytics
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Messaging
- Survey Manangement
- Voice Customization
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Reports
- Auto-Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- IVR/Voice Recognition
- Predictive Dialer
- Reporting & Analytics
- Telemarketing Management
- Voice & Data Integration
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Text Analysis
- Trend Analysis
- Appointment Scheduling
- Audience Targeting
- Chatbot
- Email Automation
- Group Messaging
- Lead Distribution
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Product Recommendations
LiveAgent Pricing
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
LiveAgent Reviews
Good service
Review Summary
Which features have you used in LiveAgent?
Live Chat Software
How long have you used LiveAgent?
3 Years
How frequently you use LiveAgent?
Daily
How do you find pricing of LiveAgent?
expensive
What do you like the most about LiveAgent?
User Interaction Analysis
What do you like the least about LiveAgent?
Pricing
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
Review Summary
I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing
How long have you used LiveAgent?
365 Days
How frequently you use LiveAgent?
Daily
Highly recommend this software
A great all-in-one platform
Review Summary
Hello Magdalena, thanks a lot for your kind review! LiveAgent was developed to do exactly what you said, to manage everything from one place without having to have millions of other tabs opened :) You know where to find us should you need anything!
25/7 in the air!
Review Summary
Hello Milica, thanks a lot for your honest feedback! We are happy to have you with us and to see that you know that our support team is here for you 24/7! :) Unfortunately, we do not have a WhatsApp and LinkedIn integration as of now, but we do have an Instagram integration! Feel free to contact our support team for more info! The mobile apps are also planned to be rebuilt completely but we do not have any ETA yet. We'll definitely make sure that everyone knows once it is out :)
Great service/software
Review Summary
Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.
Hello Silvio, thanks a lot for your kind review! You know where to find us should you need anything! :)
Fast and full of features
Review Summary
We have been using Live Agent for about 6 months now and it has underlined our decision to switch from our previous chat solution. Packed full of customisable features, Live Agent has provided a much richer chat experience for visitors to our website, resulting in greater conversion to qualified sales leads. The additional bonus has been the load speed of the chat widget. This is rated best on the market (part of our reason to switching to Live Agent) and now sees our website score a perfect 100/100 for site loading speed.
Hi Barney, Thank you very much for such an excellent review. It's amazing to hear that LiveAgent has been the right fit for you and your company and that it continues to prove its worth over time. Our team takes great pride in the product we develop and comments such as yours let us know the hard work is worth it. You know where to find us if you ever need any help - we're here for you 24/7!
Great Customer support and ticketing tool
Review Summary
It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.
Hi there, Thank you very much for your kind review. It is great to hear that LiveAgent has been a good fit for you and that it has made it easier to stay on top of client communication. Our team works hard every day to further improve LiveAgent and make it the best available helpdesk tool on the market. Stay tuned for more updates and keep up the good work!
Excellent features
Review Summary
Thank you so much for your amazing review, Lincy! :) I am glad to hear that LiveAgent is helping you with handling your customer support for two years already and I hope it will continue doing that for many more years to come! :) See you around! :)
Very good product
Review Summary
LA is the best ever software I have ever used.
Thank you for your positive feedback! :) You know where to find us should you need anything!
Best software for emails and chat
Review Summary
Many thanks for your kind review, Shabbir :) I am glad to hear that LiveAgent is helping you to handle the communication with your customers! :) Keep up the great work!
LiveAgent is perfect
Review Summary
LiveAgent is a very efficient app and user-friendly. I sometimes encounter lags, but their customer service immediately solve them and fixes them for me.
Hi Ziad, Thank you very much for your kind review. We are so pleased to hear that LiveAgent has been able to make a positive impact on your work-life and to help make customer communication a little easier. Our clients' satisfaction is our top priority and we are glad to see that any issues that you may have encountered were fixed quickly and smoothly. Happy to have you with us!
Useful tool
Review Summary
Thank you for your feedback! We appreciate it a lot! :)
Great Features by Live Agent
Review Summary
Hi Daniel, we are excited and grateful to have you with us for more than 2 years now. Even though you find LiveAgent userfriendly, do not hesitate to reach out to our support via chats 24/7 should you need anything! We are always here for you! :)
Such a Good Tool
Review Summary
Many thanks for your kind review! I am happy to hear that LiveAgent is helping you with your day to day work keeping track of your activities! :)
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