Name: LiveAgent
Rating: 5.0 (20 reviews)

Multichannel Help Desk & Live Chat Software for Better Customer Service

LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. Advanced automation features, rules, tags, and 200+ integrations create a powerful software for customer service for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.

Industries

Accounting
Airlines-aviation
Apparel-fashion
Automotive
Banking
Business-supplies-equipment
Civic-social-organization
Commercial-real-estate
Computer-software
Consumer-electronics
Consumer-goods
Consumer-services
Entertainment
Events-services
Facilities-services
Financial-services
Food-beverages
Fundraising
Government-administration
Health-wellness-fitness
Hospital-health-care
Hospitality
Human-resources
Information-technology-services
Insurance
Leisure-travel
Logistics-supply-chain
Luxury-goods-jewelry
Marketing-advertising
Media-production
Nonprofit-organization-management
Package-freight-delivery
Political-organization
Real-estate
Retail
Staffing-recruiting
Telecommunications

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
Chat
Phone
24x7 Support

Knowledge Base

Help Guides
Video
Blog
Webinars
On-Site Training

Media

LiveAgent Core Features

Focus of Help Desk Feature

Analytics & Reporting
Alerts
Customer Review
Customization
Dashboards
Document Storage
Email Integration
Escalation
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel
Multilingual
Response Template
SLA
Ticketing Management
AI Features

LiveAgent Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

30 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page Get Free Trial

Plans & Packages

Small

$15 Per Month

Affordable ticketing platform for smaller support teams

Features

Ticketing
Live chat
AI Chatbot
Knowledge base
Customer portal
Contact forms
Automation rules
Integrations
AI Answer Assistant
Multiple language support
Customization options
and more

Medium

$29 Per Month

A versatile and balanced plan for full-scale customer support

Features

This plan includes all the features from Small plan
Call center & IVR
Time Rules
Reports
Proactive chat invitations
Agent ratings
Sound configuration
Service levels (SLA)

Large

$49 Per Month

An all-inclusive plan with all features and capabilities

Features

This plan includes all the features from Medium plan
SSO
Custom roles
Time tracking & Audit log
Integrations of all major social media

Enterprise

$69 Per Month

A full-scale solution with extra support & exclusive services

Features

This plan includes all the features from Large plan
Almost unlimited enterprise-level feature capacities
Dedicated account manager
Priority support
Assisted channels integration
Free branding customization
Custom billing setup
Service review call and reports
Scheduled release management

LiveAgent Reviews

20
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Good service

Ahmad Falah, CEO at Pros Onsite Locksmith

Most powerful helpdesk software ever seen!

sebastian slusnik, Customer Care Specialist at Quality Unit

Number 1 for CRM systems

Colin Spiers, Lead Customer Service Advisor at Redeem Group

LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.

Jeroen van Gils, Founder & CEO at LiFi.co

A great all-in-one platform

Magdalena Markov

What Users Like The Most

User Interaction Analysis

What Users Like The Least

Pricing

LiveAgent Reviews

5.020 Reviews

Ahmad Falah, CEO at Pros Onsite Locksmith

Posted on Nov 07, 2024

Good service

LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.

What was the project name that you have worked with LiveAgent?

Live Chat Software

How long have you used LiveAgent?

3 Years

How frequently you use LiveAgent?

Daily

How do you find pricing of LiveAgent?

expensive

What do you like the most about LiveAgent?

User Interaction Analysis

What do you like the least about LiveAgent?

Pricing

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Jeroen van Gils, Founder & CEO at LiFi.co

Posted on Jan 31, 2022

LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.

I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing

How long have you used LiveAgent?

365 Days

How frequently you use LiveAgent?

Daily

Rating Breakdown

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Features
Customer Support
Overall Rating

John Crumpton

Posted on Sep 28, 2021

Highly recommend this software

Video review by John Crumpton for LiveAgent software

Rating Breakdown

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Magdalena Markov

Posted on Mar 01, 2021

A great all-in-one platform

The best part is that you do not have to open more tabs. Everything you need is here.

Rating Breakdown

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Features
Customer Support
Overall Rating

Software Response

LiveAgent

Hello Magdalena, thanks a lot for your kind review! LiveAgent was developed to do exactly what you said, to manage everything from one place without having to have millions of other tabs opened :) You know where to find us should you need anything!

Posted on Mar 01, 2021

Milica Taleva

Posted on Jan 22, 2021

25/7 in the air!

LiveAgent is 24/7 available and very easy to use. Live chat, phone calls, voicemail and e-mail can be all done in one program. Price is very affordable for what you're getting. Integration with Whatsapp, Instagram and LinkedIn is what I would like to see very much. The app is also a bit outdated and not all features of LiveAgent are on it. Great software. Very easy to use and everything you need, you can find in one dashboard. Everyone from LiveAgent is right here for you in case you need help. Inegrations go fast.

Rating Breakdown

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Features
Customer Support
Overall Rating

Software Response

LiveAgent

Hello Milica, thanks a lot for your honest feedback! We are happy to have you with us and to see that you know that our support team is here for you 24/7! :) Unfortunately, we do not have a WhatsApp and LinkedIn integration as of now, but we do have an Instagram integration! Feel free to contact our support team for more info! The mobile apps are also planned to be rebuilt completely but we do not have any ETA yet. We'll definitely make sure that everyone knows once it is out :)

Posted on Jan 22, 2021

Silvio Parreira, Customer success at at CASAFARI

Posted on Dec 08, 2020

Great service/software

Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.

Rating Breakdown

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Software Response

LiveAgent

Hello Silvio, thanks a lot for your kind review! You know where to find us should you need anything! :)

Posted on Dec 08, 2020

Barney Bell, Head of Marketing & Business Development at David Salisbury Joinery Limited

Posted on May 05, 2020

Fast and full of features

We have been using Live Agent for about 6 months now and it has underlined our decision to switch from our previous chat solution. Packed full of customisable features, Live Agent has provided a much richer chat experience for visitors to our website, resulting in greater conversion to qualified sales leads. The additional bonus has been the load speed of the chat widget. This is rated best on the market (part of our reason to switching to Live Agent) and now sees our website score a perfect 100/100 for site loading speed.

Rating Breakdown

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Software Response

LiveAgent

Hi Barney, Thank you very much for such an excellent review. It's amazing to hear that LiveAgent has been the right fit for you and your company and that it continues to prove its worth over time. Our team takes great pride in the product we develop and comments such as yours let us know the hard work is worth it. You know where to find us if you ever need any help - we're here for you 24/7!

Posted on May 05, 2020

vanditha jain, Design Lead at Cbazaar.com

Posted on Apr 16, 2020

Great Customer support and ticketing tool

It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.

Rating Breakdown

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Overall Rating

Software Response

LiveAgent

Hi there, Thank you very much for your kind review. It is great to hear that LiveAgent has been a good fit for you and that it has made it easier to stay on top of client communication. Our team works hard every day to further improve LiveAgent and make it the best available helpdesk tool on the market. Stay tuned for more updates and keep up the good work!

Posted on Apr 16, 2020

Lincy

Posted on Apr 15, 2020

Excellent features

I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever.

Rating Breakdown

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Features
Customer Support
Overall Rating

Software Response

LiveAgent

Thank you so much for your amazing review, Lincy! :) I am glad to hear that LiveAgent is helping you with handling your customer support for two years already and I hope it will continue doing that for many more years to come! :) See you around! :)

Posted on Apr 16, 2020

karannath

Posted on Apr 15, 2020

Very good product

LA is the best ever software I have ever used.

Rating Breakdown

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Software Response

LiveAgent

Thank you for your positive feedback! :) You know where to find us should you need anything!

Posted on Apr 15, 2020

Shabbir

Posted on Apr 15, 2020

Best software for emails and chat

Best software for emails and chat, easy to use and have several advanced features that help in responding to customers in the best possible way.

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Software Response

LiveAgent

Many thanks for your kind review, Shabbir :) I am glad to hear that LiveAgent is helping you to handle the communication with your customers! :) Keep up the great work!

Posted on Apr 15, 2020

Ziad Moustafa, Department Supervisor at DISCOVERCARS.COM

Posted on Apr 15, 2020

LiveAgent is perfect

LiveAgent is a very efficient app and user-friendly. I sometimes encounter lags, but their customer service immediately solve them and fixes them for me.

Rating Breakdown

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Software Response

LiveAgent

Hi Ziad, Thank you very much for your kind review. We are so pleased to hear that LiveAgent has been able to make a positive impact on your work-life and to help make customer communication a little easier. Our clients' satisfaction is our top priority and we are glad to see that any issues that you may have encountered were fixed quickly and smoothly. Happy to have you with us!

Posted on Apr 15, 2020

RN Cbazaar

Posted on Apr 15, 2020

Useful tool

It is a very useful tool to administrative the support supported by tickets. Good product for this era

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Software Response

LiveAgent

Thank you for your feedback! We appreciate it a lot! :)

Posted on Apr 15, 2020

Daniel jeba Rabbin

Posted on Apr 14, 2020

Great Features by Live Agent

I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly. I will strongly recommend live agent to others.

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Software Response

LiveAgent

Hi Daniel, we are excited and grateful to have you with us for more than 2 years now. Even though you find LiveAgent userfriendly, do not hesitate to reach out to our support via chats 24/7 should you need anything! We are always here for you! :)

Posted on Apr 15, 2020

Steevanson E

Posted on Apr 14, 2020

Such a Good Tool

LiveAgent is such a good tool to work with. This monitors my daily activity which helps me track my daily activities using the dashboard.

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Software Response

LiveAgent

Many thanks for your kind review! I am happy to hear that LiveAgent is helping you with your day to day work keeping track of your activities! :)

Posted on Apr 15, 2020