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Multichannel Help Desk & Live Chat Software for Better Customer Service

LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. Advanced automation features, rules, tags, and 200+ integrations create a powerful software for customer service for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.


Quality Unit
2004
Slovakia
  • Accounting
  • Airlines-aviation
  • Apparel-fashion
  • Automotive
  • Banking
  • Business-supplies-equipment
  • Civic-social-organization
  • Commercial-real-estate
  • Computer-software
  • Consumer-electronics
  • Consumer-goods
  • Consumer-services
  • Entertainment
  • Events-services
  • Facilities-services
  • Financial-services
  • Food-beverages
  • Fundraising
  • Government-administration
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Human-resources
  • Information-technology-services
  • Insurance
  • Leisure-travel
  • Logistics-supply-chain
  • Luxury-goods-jewelry
  • Marketing-advertising
  • Media-production
  • Nonprofit-organization-management
  • Package-freight-delivery
  • Political-organization
  • Real-estate
  • Retail
  • Staffing-recruiting
  • Telecommunications
37 Industries
  • Arabic
  • Chinese
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovak
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
28 Languages
Industries
  • Accounting
  • Airlines-aviation
  • Apparel-fashion
  • Automotive
  • Banking
  • Business-supplies-equipment
  • Civic-social-organization
  • Commercial-real-estate
  • Computer-software
  • Consumer-electronics
  • Consumer-goods
  • Consumer-services
  • Entertainment
  • Events-services
  • Facilities-services
  • Financial-services
  • Food-beverages
  • Fundraising
  • Government-administration
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Human-resources
  • Information-technology-services
  • Insurance
  • Leisure-travel
  • Logistics-supply-chain
  • Luxury-goods-jewelry
  • Marketing-advertising
  • Media-production
  • Nonprofit-organization-management
  • Package-freight-delivery
  • Political-organization
  • Real-estate
  • Retail
  • Staffing-recruiting
  • Telecommunications
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinars
  • On-Site Training

Media

LiveAgent
LiveAgent
LiveAgent
LiveAgent
LiveAgent

LiveAgent Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • AI Features
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
  • AI Features
Focus of Customer Service Feature
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • AI Features
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management
  • AI Features
Focus of Email Management Feature
  • Antivirus
  • Archiving & Retention
  • Data Recovery
  • Email Monitoring
  • Multiple Accounts
  • Queue Manager
  • Response Management
  • Routing
  • Signature Management
  • Whitelisting/Blacklisting
  • AI Features
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
  • AI Features
Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
  • AI Features
Focus of Knowledge Management Feature
  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Security
  • AI Features
Focus of Auto Dialer Feature
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
  • AI Features
Focus of Call Tracking Feature
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM Integration
  • Intuitive Dashboard
  • Keyword Tracking
  • Paid Search Attribution
  • Real-Time Analytics
  • AI Features
Focus of Predictive Dialer Feature
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Reports
  • Scripts & Surveys
  • Voicemail Detection
  • AI Features
Focus of Telephony Feature
  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Predictive Dialer
  • Reporting & Analytics
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • AI Features
Focus of Customer Success Feature
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Reporting & Analytics
  • Task Management
  • AI Features
Focus of Chatbot Feature
  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Fallback Mechanisms
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization
  • Rich Media Support
  • Scalability
  • Security and Privacy
  • AI Features

LiveAgent Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial
Plans & Packages
Small
$15 Per Month
Affordable ticketing platform for smaller support teams
Features
  • Ticketing
  • Live chat
  • AI Chatbot
  • Knowledge base
  • Customer portal
  • Contact forms
  • Automation rules
  • Integrations
  • AI Answer Assistant
  • Multiple language support
  • Customization options
  • and more
Medium
$29 Per Month
A versatile and balanced plan for full-scale customer support
Features
  • This plan includes all the features from Small plan
  • Call center & IVR
  • Time Rules
  • Reports
  • Proactive chat invitations
  • Agent ratings
  • Sound configuration
  • Service levels (SLA)
Large
$49 Per Month
An all-inclusive plan with all features and capabilities
Features
  • This plan includes all the features from Medium plan
  • SSO
  • Custom roles
  • Time tracking & Audit log
  • Integrations of all major social media
Enterprise
$69 Per Month
A full-scale solution with extra support & exclusive services
Features
  • This plan includes all the features from Large plan
  • Almost unlimited enterprise-level feature capacities
  • Dedicated account manager
  • Priority support
  • Assisted channels integration
  • Free branding customization
  • Custom billing setup
  • Service review call and reports
  • Scheduled release management

LiveAgent Reviews

20
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Good service
Ahmad Falah
Ahmad Falah , CEO at Pros Onsite Locksmith
Most powerful helpdesk software ever seen!
sebastian slusnik
sebastian slusnik , Customer Care Specialist at Quality Unit
Number 1 for CRM systems
Colin Spiers
Colin Spiers , Lead Customer Service Advisor at Redeem Group
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
Jeroen van Gils
Jeroen van Gils , Founder & CEO at LiFi.co
A great all-in-one platform
Magdalena Markov
Magdalena Markov

What Users Like The Most

  • User Interaction Analysis

What Users Like The Least

  • Pricing

LiveAgent Reviews

5.0 20 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Ahmad Falah

Good service

LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.

What was the project name that you have worked with LiveAgent?

Live Chat Software

How long have you used LiveAgent?

3 Years

How frequently you use LiveAgent?

Daily

How do you find pricing of LiveAgent?

expensive

What do you like the most about LiveAgent?

User Interaction Analysis

What do you like the least about LiveAgent?

Pricing

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jeroen van Gils

LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.

I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing

How long have you used LiveAgent?

365 Days

How frequently you use LiveAgent?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
John Crumpton

Highly recommend this software

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Magdalena Markov

A great all-in-one platform

The best part is that you do not have to open more tabs. Everything you need is here.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hello Magdalena, thanks a lot for your kind review! LiveAgent was developed to do exactly what you said, to manage everything from one place without having to have millions of other tabs opened :) You know where to find us should you need anything!

Posted on Mar 01, 2021
Milica Taleva

25/7 in the air!

LiveAgent is 24/7 available and very easy to use. Live chat, phone calls, voicemail and e-mail can be all done in one program. Price is very affordable for what you're getting. Integration with Whatsapp, Instagram and LinkedIn is what I would like to see very much. The app is also a bit outdated and not all features of LiveAgent are on it. Great software. Very easy to use and everything you need, you can find in one dashboard. Everyone from LiveAgent is right here for you in case you need help. Inegrations go fast.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hello Milica, thanks a lot for your honest feedback! We are happy to have you with us and to see that you know that our support team is here for you 24/7! :) Unfortunately, we do not have a WhatsApp and LinkedIn integration as of now, but we do have an Instagram integration! Feel free to contact our support team for more info! The mobile apps are also planned to be rebuilt completely but we do not have any ETA yet. We'll definitely make sure that everyone knows once it is out :)

Posted on Jan 22, 2021
Silvio Parreira

Great service/software

Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hello Silvio, thanks a lot for your kind review! You know where to find us should you need anything! :)

Posted on Dec 08, 2020
Barney Bell

Fast and full of features

We have been using Live Agent for about 6 months now and it has underlined our decision to switch from our previous chat solution. Packed full of customisable features, Live Agent has provided a much richer chat experience for visitors to our website, resulting in greater conversion to qualified sales leads. The additional bonus has been the load speed of the chat widget. This is rated best on the market (part of our reason to switching to Live Agent) and now sees our website score a perfect 100/100 for site loading speed.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hi Barney, Thank you very much for such an excellent review. It's amazing to hear that LiveAgent has been the right fit for you and your company and that it continues to prove its worth over time. Our team takes great pride in the product we develop and comments such as yours let us know the hard work is worth it. You know where to find us if you ever need any help - we're here for you 24/7!

Posted on May 05, 2020
vanditha jain

Great Customer support and ticketing tool

It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hi there, Thank you very much for your kind review. It is great to hear that LiveAgent has been a good fit for you and that it has made it easier to stay on top of client communication. Our team works hard every day to further improve LiveAgent and make it the best available helpdesk tool on the market. Stay tuned for more updates and keep up the good work!

Posted on Apr 16, 2020
Lincy

Excellent features

I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Thank you so much for your amazing review, Lincy! :) I am glad to hear that LiveAgent is helping you with handling your customer support for two years already and I hope it will continue doing that for many more years to come! :) See you around! :)

Posted on Apr 16, 2020
karannath

Very good product

LA is the best ever software I have ever used.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Thank you for your positive feedback! :) You know where to find us should you need anything!

Posted on Apr 15, 2020
Shabbir

Best software for emails and chat

Best software for emails and chat, easy to use and have several advanced features that help in responding to customers in the best possible way.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Many thanks for your kind review, Shabbir :) I am glad to hear that LiveAgent is helping you to handle the communication with your customers! :) Keep up the great work!

Posted on Apr 15, 2020
Ziad Moustafa

LiveAgent is perfect

LiveAgent is a very efficient app and user-friendly. I sometimes encounter lags, but their customer service immediately solve them and fixes them for me.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hi Ziad, Thank you very much for your kind review. We are so pleased to hear that LiveAgent has been able to make a positive impact on your work-life and to help make customer communication a little easier. Our clients' satisfaction is our top priority and we are glad to see that any issues that you may have encountered were fixed quickly and smoothly. Happy to have you with us!

Posted on Apr 15, 2020
RN Cbazaar

Useful tool

It is a very useful tool to administrative the support supported by tickets. Good product for this era

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Thank you for your feedback! We appreciate it a lot! :)

Posted on Apr 15, 2020
Daniel jeba Rabbin

Great Features by Live Agent

I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly. I will strongly recommend live agent to others.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Hi Daniel, we are excited and grateful to have you with us for more than 2 years now. Even though you find LiveAgent userfriendly, do not hesitate to reach out to our support via chats 24/7 should you need anything! We are always here for you! :)

Posted on Apr 15, 2020
Steevanson E

Such a Good Tool

LiveAgent is such a good tool to work with. This monitors my daily activity which helps me track my daily activities using the dashboard.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Software Response
LiveAgent
LiveAgent

Many thanks for your kind review! I am happy to hear that LiveAgent is helping you with your day to day work keeping track of your activities! :)

Posted on Apr 15, 2020