LiveAgent

Best Help Desk Software & Live Chat Software for Better Customer Service

4.9 19 Reviews
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LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, rules, tags, and 190+ integrations create a powerful customer service software for businesses of all sizes. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free trial, no credit card required. LiveAgent has served over 150M end-users worldwide is the most reviewed and #1 rated live chat software for SMB in 2021. LiveAgent also boasts the fastest chat widget on the market.
Quality Unit
2004
Slovakia
11 Industries
6 Languages

Screenshot & Video

1/4

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • On-Site Training

LiveAgent Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Customer Service

  • Alerts/Notifications
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Service Desk

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management

Ticketing

  • Branding Control
  • Customer Portal
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning

Email Management

  • Multiple Accounts
  • Response Management
  • Routing

Contact Management

  • Contact Database
  • Contact Import/Export
  • Daily Call List
  • Interaction Tracking
  • Reminders
  • Search/Filter

Contact Center

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

LiveAgent Pricing

Pricing Type

  • Free

Payment Frequency

  • Monthly Payment
  • Quote Based

LiveAgent Reviews

4.9 19 Reviews
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LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing

How long have you used LiveAgent?

365 Days

How frequently you use LiveAgent?

Daily

Highly recommend this software

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Magdalena Markov

A great all-in-one platform

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

The best part is that you do not have to open more tabs. Everything you need is here.
Software Response
LiveAgent
LiveAgent

Hello Magdalena, thanks a lot for your kind review! LiveAgent was developed to do exactly what you said, to manage everything from one place without having to have millions of other tabs opened :) You know where to find us should you need anything!

Posted on Mar 01, 2021
Milica Taleva

25/7 in the air!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

LiveAgent is 24/7 available and very easy to use. Live chat, phone calls, voicemail and e-mail can be all done in one program. Price is very affordable for what you're getting. Integration with Whatsapp, Instagram and LinkedIn is what I would like to see very much. The app is also a bit outdated and not all features of LiveAgent are on it. Great software. Very easy to use and everything you need, you can find in one dashboard. Everyone from LiveAgent is right here for you in case you need help. Inegrations go fast.
Software Response
LiveAgent
LiveAgent

Hello Milica, thanks a lot for your honest feedback! We are happy to have you with us and to see that you know that our support team is here for you 24/7! :) Unfortunately, we do not have a WhatsApp and LinkedIn integration as of now, but we do have an Instagram integration! Feel free to contact our support team for more info! The mobile apps are also planned to be rebuilt completely but we do not have any ETA yet. We'll definitely make sure that everyone knows once it is out :)

Posted on Jan 22, 2021
Silvio Parreira

Great service/software

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.

Software Response
LiveAgent
LiveAgent

Hello Silvio, thanks a lot for your kind review! You know where to find us should you need anything! :)

Posted on Dec 08, 2020
Barney Bell

Fast and full of features

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

We have been using Live Agent for about 6 months now and it has underlined our decision to switch from our previous chat solution. Packed full of customisable features, Live Agent has provided a much richer chat experience for visitors to our website, resulting in greater conversion to qualified sales leads. The additional bonus has been the load speed of the chat widget. This is rated best on the market (part of our reason to switching to Live Agent) and now sees our website score a perfect 100/100 for site loading speed.

Software Response
LiveAgent
LiveAgent

Hi Barney, Thank you very much for such an excellent review. It's amazing to hear that LiveAgent has been the right fit for you and your company and that it continues to prove its worth over time. Our team takes great pride in the product we develop and comments such as yours let us know the hard work is worth it. You know where to find us if you ever need any help - we're here for you 24/7!

Posted on May 05, 2020
vanditha jain

Great Customer support and ticketing tool

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.

Software Response
LiveAgent
LiveAgent

Hi there, Thank you very much for your kind review. It is great to hear that LiveAgent has been a good fit for you and that it has made it easier to stay on top of client communication. Our team works hard every day to further improve LiveAgent and make it the best available helpdesk tool on the market. Stay tuned for more updates and keep up the good work!

Posted on Apr 16, 2020

Excellent features

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever.
Software Response
LiveAgent
LiveAgent

Thank you so much for your amazing review, Lincy! :) I am glad to hear that LiveAgent is helping you with handling your customer support for two years already and I hope it will continue doing that for many more years to come! :) See you around! :)

Posted on Apr 16, 2020

Very good product

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

LA is the best ever software I have ever used.

Software Response
LiveAgent
LiveAgent

Thank you for your positive feedback! :) You know where to find us should you need anything!

Posted on Apr 15, 2020

Best software for emails and chat

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Best software for emails and chat, easy to use and have several advanced features that help in responding to customers in the best possible way.
Software Response
LiveAgent
LiveAgent

Many thanks for your kind review, Shabbir :) I am glad to hear that LiveAgent is helping you to handle the communication with your customers! :) Keep up the great work!

Posted on Apr 15, 2020
Ziad Moustafa

LiveAgent is perfect

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

LiveAgent is a very efficient app and user-friendly. I sometimes encounter lags, but their customer service immediately solve them and fixes them for me.

Software Response
LiveAgent
LiveAgent

Hi Ziad, Thank you very much for your kind review. We are so pleased to hear that LiveAgent has been able to make a positive impact on your work-life and to help make customer communication a little easier. Our clients' satisfaction is our top priority and we are glad to see that any issues that you may have encountered were fixed quickly and smoothly. Happy to have you with us!

Posted on Apr 15, 2020
RN Cbazaar

Useful tool

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

It is a very useful tool to administrative the support supported by tickets. Good product for this era
Software Response
LiveAgent
LiveAgent

Thank you for your feedback! We appreciate it a lot! :)

Posted on Apr 15, 2020
Daniel jeba Rabbin

Great Features by Live Agent

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly. I will strongly recommend live agent to others.
Software Response
LiveAgent
LiveAgent

Hi Daniel, we are excited and grateful to have you with us for more than 2 years now. Even though you find LiveAgent userfriendly, do not hesitate to reach out to our support via chats 24/7 should you need anything! We are always here for you! :)

Posted on Apr 15, 2020
Steevanson E

Such a Good Tool

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

LiveAgent is such a good tool to work with. This monitors my daily activity which helps me track my daily activities using the dashboard.
Software Response
LiveAgent
LiveAgent

Many thanks for your kind review! I am happy to hear that LiveAgent is helping you with your day to day work keeping track of your activities! :)

Posted on Apr 15, 2020

Perfect Product

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Wow!!! Perfect product for E-commerce company like my company. Report is the highlight in this product
Software Response
LiveAgent
LiveAgent

Many thanks for your feedback, Sonia! :) I am glad to hear that you are able to keep track of your performance with our thorough reporting system! :)

Posted on Apr 15, 2020