LiveAgent

(2 Reviews)

Help Desk Software & Live Chat Software for Better Customer Service

LiveAgent is the most reviewed and #1 rated help desk software & live chat software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
LiveAgent
(2 Reviews)
Help Desk Software & Live Chat Software for Better Customer Service
Product demo & screenshots
Core Features

Help Desk Software Features

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Multilingual
  • Knowledge Base
  • Multi-Channel
  • Response Template
  • Live Chat
  • SLA
  • Ticketing management
  • Alerts

Live Chat Software Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Unlimited contacts
  • Customized bot
  • Group Messaging
  • Screen Sharing
  • Voicemail
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Push notifications

Customer Service Software Features

  • Automation
  • Customer Feedback
  • Help Desk
  • Integrations
  • Live Chat
  • Mobile Support
  • Reporting & Analytics
  • Self-Service
  • Ticket Management
  • Collaboration
  • Customization

Deployment

  • Cloud Hosted
  • On-Premise
  • Open API

Devices Supported

  • Windows
  • Mac
  • Linux
  • Android
  • iPhone/iPad
  • Web-based

Pricing Model

  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
  • Free

Resources

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • On-Site Training
  • Infographics
  • Whitepapers

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)
  • Business Hours

Business Size

  • Small
  • Medium
  • Large
  • Freelancer
Write a review of LiveAgent
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Most powerful helpdesk software ever seen!
Reviewed 10 months ago by sebastian slusnik
Role: Customer Care Specialist at Quality Unit
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. Very easy to understand. This is an awesome product.
Number 1 for CRM systems
Reviewed 10 months ago by Colin Spiers
Role: Lead Customer Service Advisor at Redeem Group
Having implemented LiveAgent across a number of channels it is clear with its slick UI and customisation options it is perfect for any CRM needs.
Key Details
Starting Price:

$15.00/Month

Check vendor pricing
Software trial:

14 Days

Social media
Platforms:
Vendor name:

QualityUnit

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