Best Call Tracking Software
Call tracking is one of the ways to effectively track the ROI for various marketing campaigns. The call tracking systems can help you determine the peak call hours, thereby allowing you to schedule work hours for your staff efficiently. Moreover, call tracking software also lets you quickly connect to the right employee or department, preventing call drops due to waiting. Clearly, GoodFirms understands your need for the right call tracking tool and thereby designed the below-mentioned list of the best call tracking software solution providers. All you have to do is go through the list and select the software which would be most compliant with your project.
List of the Best Call Tracking Software Solutions
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With Analytic Call Tracking you can make more money by identifying the marketing channels that make your phone ring. You also have the flexibility to assign phone numbers to each marketing channel ... read more about Analytic Call Tracking
Entry Level Price$99.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Conversion Tracking
- Real-Time Analytics
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Support
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
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Monthly Payment
Available Packages
Standard$99.00 Per Month -
LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent
Good service
reviewed by: Ahmad Falah, CEO at Pros Onsite LocksmithEntry Level PriceFree versionFree TrialAvailable5% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Real-Time Analytics
Key Details
Industries
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Accounting
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Apparel-fashion
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Automotive
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Banking
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Entertainment
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Hospital-health-care
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Human-resources
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Leisure-travel
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Marketing-advertising
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Real-estate
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Chat
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video
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Blog
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Webinars
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On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithLiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
Jeroen van Gils, Founder & CEO at LiFi.coA great all-in-one platform
Magdalena MarkovReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
Packages
Pricing Type
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Free
Payment Frequency
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Monthly Payment
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Quote Based
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This advanced phone call tracking software allows the user to track live calls on the target device by listening, recording and even automatically record all the incoming and outgoing calls.
Best Parental control app for kids
reviewed by: Cathy AlanEntry Level Price$25 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
Key Details
Licensing & Deployment
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Cloud Hosted
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Android
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Windows
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Mac
Support
- Chat
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Infographics
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On-Site Training
Reviews
What User‘s Say
Best Parental control app for kids
Cathy AlanBest phone tracker app for parental
Addison AlbertBest app i ever used in my life will strogly recomend to the parents who wants their kids to be safe.
Alexender PHILReview Summary
I love TheOneSpy because I use many apps, but this app is friendly easy to control. I track and monitor my sibling's mobile remotely, and there is no technical issue in-app. Its 360 live view feature is epic.
Packages
Pricing Type
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Flat Rate
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
Available Packages
TOS XLite Edition$25 Per MonthTOS Premium Edition$45 Per Month -
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design ... read more about DCDial
DCDial is on top of their game, they are a company that Cares about their customers!
reviewed by: Patrick.Meyer at LCS Financial Services CorpEntry Level PriceContact vendorFree TrialN/A40% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- CRM Integration
- Intuitive Dashboard
- Real-Time Analytics
Key Details
Industries
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Banking
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Consumer-services
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Financial-services
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Information-services
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Information-technology-services
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Retail
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
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Infographics
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On-Site Training
Reviews
What User‘s Say
DCDial is on top of their game, they are a company that Cares about their customers!
Patrick.Meyer at LCS Financial Services CorpOne Of The Bestest Calling Solution
Malik Zeshan AshrafAwesome Service, I am HAPPY
Aamir Shahzad, Project Manager at Xeeonix TechnologiesReview Summary
I am an IT Manager and I have over 30 years of work experience in IT and I have worked with Several systems like DCDial and I have to say the ease of use and management of the system is better than most systems out there that I have experience with managing. I have to say their Support is top Shelf, very responsive, and eager to help with even the most simple thing...
Packages
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
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Annual Subscription
Integration
Integrated With
- Zendesk Guide
- Oracle Cloud HCM
- CRM Creatio
- Microsoft 365
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CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to ... read more about CloudTalk
CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams
reviewed by: Ushmita Sharma, Senior Account Manager at Teqo SolutionsEntry Level Price$25 Per MonthFree Trial14 Days20% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
Key Details
Industries
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Banking
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Consumer-services
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Financial-services
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Hospital-health-care
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Information-services
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Information-technology-services
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
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Blogs
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Infographics
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On-Site Training
Reviews
What User‘s Say
CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams
Ushmita Sharma, Senior Account Manager at Teqo SolutionsEasy to use, Seamlesss to integrate
Anthony LeeGreat technology for outbound calls
Patrik RumanReview Summary
CloudTalk and Dialpad both offer cloud-based VoIP solutions, but they cater to different needs. CloudTalk excels in call routing, IVR, and CRM integrations, making it ideal for customer support and sales teams. Dialpad, with its AI-powered analytics and real-time transcription, is better for AI-driven insights and automation. CloudTalk was chosen for its strong scalability, intuitive interface, and advanced call management features, which align well with high-volume support and sales operations. However, if AI-driven analytics and voice intelligence are a priority, Dialpad might be a better fit.
Packages
Pricing Type
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Per User
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
Available Packages
Standard$25 Per Month -
OgyMogy is one of the most powerful employee monitoring solutions that is available to the employers in the corporate fixture. The app has state of the art monitoring features that can not ... read more about OgyMogy
Excellent Service
reviewed by: Barbra LiaEntry Level Price$90 Per YearFree TrialN/A25% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Keyword Tracking
Key Details
Licensing & Deployment
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Cloud Hosted
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Android
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Windows
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Mac
Support
- Chat
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Infographics
Reviews
What User‘s Say
Excellent Service
Barbra LiaGood app
Olivia JamesBest experience ever
Sulina WilliamsReview Summary
For my employees, I decided to take more work from them and take the better performance of the business. So, I choose OgyMogy to spy on my employees to fulfill both conditions. I was not sure that this app will work but I am amazed to see that OgyMogy provide me a report of my employees and I also see the good performance of the business as well as employees. Now I don't need to go to the office because I got all the reports of employees on my laptop that what are they doing? This app helps me a lot.
Packages
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
Available Packages
Standard$90 Per Year -
Simple and powerful call tracking software for your businesses. Measure the ROI from your marketing investment and grow your business.Ruler Analytics measures your call activity to identify which of your marketing channels ... read more about Ruler Analytics
Great partner
reviewed by: VoiceNation Pvt LtdEntry Level Price$125.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- CRM Integration
- Intuitive Dashboard
- Multiple Site Management
- Real-Time Analytics
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Android
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Windows
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
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Monthly Payment
Available Packages
Standard$125.00 Per Month -
Phonexa is the leading all-in-one marketing solution for direct advertisers, lead generators, and affiliate networks. Phonexa's lead tracking and distribution platforms provide businesses the ability to perform in-depth analytics of internal and ... read more about Phonexa
Entry Level Price$100 Per MonthFree TrialN/A25% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- CRM Integration
- Intuitive Dashboard
- Real-Time Analytics
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
Packages
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
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Monthly Payment
Available Packages
Standard$100 Per Month -
Purchase local and toll free numbers from our database to use on advertisements and track the effectiveness of each campaign. Make smarter decisions based on results and get a better understanding of ... read more about CallFire
Entry Level Price$99.00 Per MonthFree TrialN/A20% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
Key Details
Industries
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Banking
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Consumer-services
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Financial-services
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Hospital-health-care
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Information-services
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Information-technology-services
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Insurance
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Email
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
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Blog
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Case Studies
Packages
Pricing Type
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Usage Based
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
Available Packages
Standard$99.00 Per Month -
VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for ... read more about VICIdial
Entry Level PriceFree versionFree TrialAvailable25% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- Intuitive Dashboard
Key Details
Industries
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Banking
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Financial-services
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Insurance
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Retail
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Email
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
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Blog
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Case Studies
Packages
Pricing Type
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Free
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ActiveDEMAND has been designed to work with other online tools including CRMs, social media platforms, webinar tools, analytic platforms and more. Additionally, ActiveDEMAND is more comprehensive, built to eliminate the need for ... read more about ActiveDEMAND
Entry Level PriceContact vendorFree Trial14 Days25% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- CRM Integration
- Intuitive Dashboard
- Paid Search Attribution
Key Details
Industries
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Marketing-advertising
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
Support
- Chat
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video
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Blogs
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Case Studies
Packages
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
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Monthly Payment
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3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable ... read more about 3C Logic
Entry Level PriceContact vendorFree TrialN/A20% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
Key Details
Industries
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Marketing-advertising
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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Android
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Windows
Support
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video
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Blog
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Whitepapers
Packages
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Ever ask a caller, "how'd you find out about our business?" With call tracking software, you'll know which ad, campaign, or search term got their attention before you even pick up the ... read more about CallRail
Entry Level Price$40 Per MonthFree Trial14 Days50% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
Key Details
Industries
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Banking
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Financial-services
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Government-administration
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Hospital-health-care
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Legal-services
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Marketing-advertising
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
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Blog
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Case Studies
Packages
Pricing Type
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Usage Based
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
-
Monthly Payment
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Quote Based
Available Packages
Standard$40 Per Month -
Convirza finds ingenious ways to use customer conversations to deliver remarkable business results. To address the growing demand for intelligence from phone interactions, Convirza’s call analytics and automation platforms help sales, marketing ... read more about Convirza
Entry Level Price$29.00 Per MonthFree Trial30 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Customizable CTAs
- CRM Integration
- Multiple Site Management
- Paid Search Attribution
- Real-Time Analytics
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Flat Rate
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Monthly Payment
Available Packages
Standard$29.00 Per Month -
PhoneWagon is a beautiful and easy to use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on each of their different marketing campaigns.Businesses can ... read more about phonewagon
Entry Level Price$45.00 Per MonthFree Trial14 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Grant Award
- Intuitive Dashboard
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Android
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Windows
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Flat Rate
Free Version
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No
Free Trial
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14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$45.00 Per Month -
CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make ... read more about CallTrackingMetrics
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
Key Details
Industries
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Retail
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
-
Blog
-
Case Studies
Packages
Pricing Type
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Usage Based
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
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We help businesses grow by connecting their sales people with prospects faster and more efficiently. Best in class reporting, attribution, and data sharing are a key part of our technology solution which ... read more about CallerReady
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- CRM Integration
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
-
Monthly Payment
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CallGear is a simple online tool that shows where phone calls come from. It helps digital marketing agencies prove their worth to their clients. We serve more than 17 000 clients and ... read more about CallGear
Entry Level Price$29.00 Per MonthFree Trial14 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Customizable CTAs
- CRM Integration
- Intuitive Dashboard
- Multiple Site Management
- Real-Time Analytics
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Android
-
Windows
Knowledge Base
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Help Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
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No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$29.00 Per Month -
WhatConverts makes it easy to attribute sales to traffic sources based on phone calls, web forms and transactions. WhatConverts offers a full circle lead tracking system where you'll no longer be left ... read more about WhatConverts
Entry Level Price$30.00 Per MonthFree Trial14 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Grant Award
- Multiple Site Management
- Real-Time Analytics
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Support
- Chat
- Phone
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
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No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$30.00 Per Month -
Our tracking numbers provide you with accurate and detailed call logs and call reports. Call details include powerful features for your team to collaborate, review calls to qualify leads, and coach your ... read more about Call Tracker
Entry Level Price$4.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Intuitive Dashboard
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
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No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$4.00 Per Month -
Call tracking helps companies record and understand consumer behavior both before and after they make a phone call. This data enables you to make profitable decisions for the company going forward.Call Sumo ... read more about Call Sumo
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Grant Award
- Intuitive Dashboard
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Support
- Phone
Knowledge Base
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Help Guides
-
Blogs
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Case Studies
Packages
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Monthly Payment
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The best cloud-based contact center software that helps you deliver great customer service. Handle voice, email, web chat, SMS and all communication via social media channels in one solution with extended features ... read more about Daktela
Entry Level PriceContact vendorFree TrialN/A20% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- CRM Integration
- Intuitive Dashboard
- Real-Time Analytics
Key Details
Industries
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Hospital-health-care
-
Information-technology-services
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Leisure-travel
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
- Chat
- Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video
-
Blog
-
On-Site Training
Packages
Pricing Type
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Contact Vendor
Preferred Currency
-
USD ($)
Free Version
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No
Payment Frequency
-
Monthly Payment
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CallRoot is a cloud based call tracking software for marketing teams and agencies. CallRoot allows you to track & record incoming phone calls, dynamically insert phone numbers & map referrer source with ... read more about CallRoot
Entry Level Price$49.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Customizable CTAs
- CRM Integration
- Multiple Site Management
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Android
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Windows
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
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Blogs
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
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No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$49.00 Per Month -
WebFX, Inc offers a wide array of website design, SEO, web development, and Internet marketing services aimed at establishing a unique and highly effective online presence for our clients. As a result ... read more about MarketingCloudFX
Entry Level Price$299.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Grant Award
- CRM Integration
- Intuitive Dashboard
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Android
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Windows
Support
- Phone
Knowledge Base
-
Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$299.00 Per Month -
AVIDTRAK is a product developed by Media Flint, Inc, an Internet Advertising and SEM product development and marketing company. Our team comprises of usability engineers, statisticians, mathematicians, computer scientists, web designers and ... read more about AvidTrack
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- CRM Integration
- Paid Search Attribution
Key Details
Licensing & Deployment
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Cloud Hosted
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Web-based
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Android
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Windows
Support
- Phone
Knowledge Base
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Help Guides
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Blogs
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Case Studies
Packages
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Monthly Payment
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Purchase, host and route all the phone numbers you need tracked in one place.Setup recurring billing on a cost-per-lead basis.Integrated professional voice talent with the option for customization.We like to keep your ... read more about Call Tracking Pro
Entry Level Price$25.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Grant Award
- Intuitive Dashboard
- Paid Search Attribution
- Real-Time Analytics
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Invoca is an AI-powered call tracking and conversational analytics company that brings the depth of marketing analytics traditionally limited to digital consumer interactions to the world of human-to-human selling. With Invoca, marketers ... read more about Invoca
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Customizable CTAs
- CRM Integration
- Multiple Site Management
- Real-Time Analytics
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Providing the missing piece of data to optimize marketing spend and make call centers more efficient, Call Intelligence from ResponseTap gives brands and agencies incomparable power.Since 2008 ResponseTap has been pioneering advanced ... read more about ResponseTap
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- CRM Integration
- Multiple Site Management
- Real-Time Analytics
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Find out which ads are generating phone calls and sales with Mediahawk - the market leader in call tracking and marketing analytics solutions to the business community. We have over 15 years’ ... read more about Mediahawk
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
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- Customizable CTAs
- Grant Award
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Through a process of scientifically testing your brand, marketing, and website, Funnel Science is able to determine and predict the path that results in more sales. We continuously test and analyze how ... read more about Funnel Science
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Customizable CTAs
- Intuitive Dashboard
- Multiple Site Management
- Paid Search Attribution
- Real-Time Analytics
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Novocall is a web callback solution that proactively converts web visitors into call leads, anywhere in the world.Track calls and optimize your marketing campaign performances. Make smarter decisions based on our reports ... read more about novocall
Entry Level Price$49.00 Per MonthFree Trial7 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- CRM Integration
- Real-Time Analytics
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Mobile Tracker Free is a mobile phone monitoring software that allows you to know in details what is happening on an Android mobile phone. This application is simple to use, includes a ... read more about Mobile Tracker
Entry Level PriceFree versionFree TrialAvailable100% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Real-Time Analytics
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Nimbata is your go to Call Tracking Software, giving you insights on what drives consumers to pick up their phone and call your business. Simple, beautiful and intuitive, create your first campaign ... read more about Nimbata
Entry Level Price$15.00 Per YearFree Trial14 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- CRM Integration
- Intuitive Dashboard
- Paid Search Attribution
- Real-Time Analytics
Key Details
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Standard$15.00 Per Year -
We provide you with local and toll free numbers so that you can place a different tracking number on each advertisement so you can STOP spending money on advertising that is not ... read more about Caller Insight
Entry Level Price$25.00 Per MonthFree Trial30 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Grant Award
- Intuitive Dashboard
- Multiple Site Management
- Paid Search Attribution
- Real-Time Analytics
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Standard$25.00 Per Month -
KeyMetric (www.keymetric.net) is one of the world’s leading call tracking and customer engagement analytics tools for today’s busy marketers, small and medium-sized businesses, Fortune 500 companies and Interactive Agencies.With toll-free and local ... read more about keymetric
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Grant Award
- Intuitive Dashboard
- Paid Search Attribution
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eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Intuitive Dashboard
- Paid Search Attribution
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Clixtell’s call tracking software reveals which keywords, campaigns, and ads drive into calls and conversions. Measure all phone calls from all your marketing channels, online & offline. Watch and record your customer’s ... read more about Clixtell
Entry Level Price$10.00 Per MonthFree Trial14 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- CRM Integration
- Multiple Site Management
- Real-Time Analytics
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Standard$10.00 Per Month -
Ringba is a call tracking and analytics platform that helps marketers, call centers, agencies, and networks to manage their call flow, attribute granular data to their campaigns and optimize their performance using ... read more about Ringba
Entry Level PriceFree versionFree TrialAvailable100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
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Free
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Free
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Justify your efforts! Prove your value to clients more easily, report on the amount of calls you got for them and qualify the leads to avoid doubts that you are doing a ... read more about Look & Hook
Entry Level Price$25.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Grant Award
- Intuitive Dashboard
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Hot Prospector is a sales automation tool that makes outbound prospecting and lead follow up easy for even the least tech savvy salespeople. We integrated tools like email, sms and ringless voicemail ... read more about Hot Prospector
Entry Level Price$97.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Intuitive Dashboard
- Multiple Site Management
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Standard$97.00 Per Month -
CallPlease, the communications productivity tool, enables individual users and teams to manage call logs, history and activity from any device, anytime - replacing phone logs, spreadsheets and sticky notes. Through real-time collaboration, ... read more about callPlease
Entry Level Price$9.00 Per MonthFree Trial14 Days100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Grant Award
- Multiple Site Management
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Dial800 drives more calls, and optimizes campaign performance through memorable toll free numbers, powered by an ever-expanding suite of online call management software.Have easy access to highly organized, understandable data that tells ... read more about CallView 360
Entry Level PriceContact vendorFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Grant Award
- Intuitive Dashboard
- Real-Time Analytics
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Call Tracking is knowing where leads and customers are calling from. Imagine you have multiple places you advertise or display info, when people call in, CallFlare tells you what number they called ... read more about CallFlare
Entry Level Price$29.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Customizable CTAs
- Grant Award
- Intuitive Dashboard
- Real-Time Analytics
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Trackdrive consistently routes and converts customers with the correct contact at your company. Combining data with common sense analytics ensures your marketing campaigns, sales and support efforts will not go to waste. ... read more about TrackDrive
Entry Level Price$14.00 Per MonthFree TrialN/A100% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Grant Award
- CRM Integration
- Multiple Site Management
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Standard$14.00 Per Month -
My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, ... read more about My Call Cloud
Entry Level Price$69.00 Per MonthFree TrialN/A50% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- CRM Integration
- Intuitive Dashboard
- Paid Search Attribution
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eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and ... read more about eGain Solve
Entry Level PriceContact vendorFree TrialN/A25% in Call Tracking SoftwareFeatures
- CRM Integration
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DialogTech is the leading provider of AI-powered conversation intelligence for marketers. Industry leaders trust DialogTech for the data, technology, expertise, and support they need to drive and convert more callers to customers. ... read more about DialogTech
Entry Level PriceContact vendorFree TrialN/A50% in Call Tracking SoftwareFeatures
- Call Routing
- Caller Identification
- CRM Integration
- Keyword Tracking
- Paid Search Attribution
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We are an all in one solution for inside sales and telecallers. We have brought in CRM and call center software capabilities at one place. Not only that. We have proposal and ... read more about ImagineSales
Entry Level PriceContact vendorFree Trial15 Days33% in Call Tracking SoftwareFeatures
- Call Recording
- Caller Identification
- Campaign Management
- CRM Integration
- Intuitive Dashboard
- Real-Time Analytics
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Call tracking is a system that helps you track marketing campaigns that drive calls to your business. It draws a line between businesses that know where they are and those who go ... read more about CallHippo
Entry Level PriceFree versionFree TrialAvailable20% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
Key Details
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Myphoner is a fresh new take on how phone outreach software and following up on prospects should be done. Our auto-dialer enables teams to make more calls using specialised strategies designed around ... read more about Myphoner
Entry Level PriceContact vendorFree Trial14 Days50% in Call Tracking SoftwareFeatures
- Call Recording
- Call Routing
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Real-Time Analytics
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Buyer’s Guide
Buyer's Guide to Call Tracking Software
For all businesses, Return on Investment (ROI) is the best method of estimating the effectiveness of a marketing campaign. A healthier ROI figure points to a better business bottom line, improving the business's holistic growth.
To help vector the progress of marketing initiatives in the direction of positive ROI, there needs to be tools and functionalities that help distill insight into the success of the initiatives mentioned above. An easy way to estimate the ROI of campaigns is through call tracking.
Call tracking has evolved from its humble guise and somewhat limited functionality to being something of a chief protagonist on the broader marketing and sales analytics armory. This Buyer's Guide of Call Tracking Software can help prospective new users of the software understand the value of their purchases and the capability of the software.
What is Call Tracking?
Considered an essential tracker of the profitability of an inbound marketing campaign, call tracking involves keeping a simple check on the number of calls received on a particular telephone number. The numbers are used as part of an online or offline campaign to allow people to connect with your businesses for multiple purposes.
Call tracking is a means to an end, i.e. it can point us in the way forward to achieve excellent marketing results, not accomplish it on its own. While it may not generate a direct marketing result, it will certainly inform marketing managers about the effectiveness of different campaigns thereby, leading to campaign optimizations.
How does Call Tracking work?
Let's suppose an organization wants to run three different marketing campaigns - A Pay-Per-Click (PPC) Google Ads campaign, a radio advertising campaign, and a TV Ad campaign.
While it is easy to measure the performance of an online campaign (Google Ads) to a fine degree, it is often difficult to figure out success of the latter two. One way to supplant this lack of insight is by checking the number of leads generated by either campaign.
Attaching distinct phone numbers to each campaign and then checking the number of inbound calls from these campaigns will give managers a better idea of what works. Once a user dials-in, the software takes a decision on re-routing the call based on user intent and other factors.
In rudimentary terms, call tracking simply ensures the recording - manually or automatically - of the number of calls to each unique phone number.
In the modern era, it is possible to record different aspects of calls such as duration, emotions in the conversation, feedback, etc. for bettering marketing efforts.
Why has call tracking grown in importance in the 21st century?
With a break-away from traditional forms of marketing and sales, companies have realized that measurement of ROI for every initiative implemented, is necessary. Marketing's efforts must be put into channels that generate maximum leads, thus generating better ROI. Conversion Tracking, Caller Identification, Keyword analysis, reporting, etc., all play a vital role in improving campaigns.
Call tracking gives companies an easy and efficient tracking method. With features available today, such as voice analysis, telephonic marketing is a viable method to track success. It tells businesses whether they should only focus on a digital marketing strategy or fan their marketing efforts across different channels.
The activity also leads to a strategy popularly called Growth Hacking. Growth hacking, though primarily focusing on online channels, are used to deliver exceptional customer growth in marketing activities.
We live in the conversationalist era. People (prospective buyers) need to interact with the brand more to solidify their purchase decisions. Call tracking not only enables businesses to understand which campaign generates leads but analyzes the degree to which they're connecting to consumers over the call, using a specific set of tools - akin to social listening.
The 21st century has proven that this insight is significant. The better the conversations over the tracked phone number, the greater is the success of the business.
Why would businesses want to track calls?
On the face of it, call tracking helps marketers understand which channels they must invest correctly in, to help the organization grow its business top-line. It helps businesses focus on channels that generate maximum marketing ROI.
Once set-up, call tracking is largely autonomous, and performing analysis is easier on the data available. This helps optimize otherwise laborious marketing initiatives.
Nowadays, companies have to ensure customers get the best service possible. Using call tracking systems business managers can listen-in on calls and pinpoint service needs. Tools such as sentiment analysis are vital to help companies guage customer intent and mood. This plays a part in enhanced user satisfaction.
Can you endear your brand to users from multiple cultures as well? Of Course, Call routing can channel calls from particular geographies/lingua regions to specific linguistic centers, where they can speak and interact in their local languages.
Other factors tracked over calls can actually lead to substantial improvement in certain company processes, which they may not have paid attention to. Call tracking also helps businesses understand the value of particular goods/services offered to a particular segment of the population. It will plan an important role in improving current offerings, quality of after-sales services, the need to establish an entirely different product line, etc.
Doing the above will help companies future-proof themselves against trends and pioneer modern problem-solving products. It also leads to a better-focused Customer Relationship Management (CRM) mechanism.
Who would use call tracking software at the business level?
Outbound call tracking software is used by different departments within an organization thanks to its ubiquity and ease of use. Let’s look at some of these departments in detail.
The Marketing function within an organization needs marketing campaigns on point to effectively drive customers through the funnel, with the right message, so as to convert leads into fructified sales.
Marketing managers and executives use call tracking software to analyze the effectiveness of the marketing campaigns of different channels in which they’re implemented. The idea is to increase ROI per channel. Campaign optimization, marketing communications, SEO and organic strategy, Paid advertising, etc., are avenues that marketing personnel will look to improve on after analyzing call tracking software reports.
Thought the buck stops with marketing? Think again! Sales personnel need to achieve targets. Therefore, sales managers will closely follow call tracking platform communication and lead conversions rates per channel to further optimize sales processes. This involves an analysis of consumer sentiment, tracking conversations over a phone call, and analyzing touch-points.
At an operational level, call center managers will look at call tracking tools’ features such as time spent on calls and other reporting metrics to formulate methods to increase employee efficiency and customer service parameters.
How has call tracking evolved over the years?
The induction of call tracking as a concept began with the fertile era of offline marketing. Here, marketing managers - and even individuals running paid advertising in papers or other offline mediums - would attach specific phone numbers to channels. The leads generated from a particular channel would be manually recorded to decode which campaigns have better visibility and perform better.
In the online era, companies invested in advanced call tracking systems to effectively increment their marketing analytics efforts. Attaching phone numbers to multiple online paid and organic campaigns for customers to interact with, was possible. With the sheer number of campaigns that could be set up, it became imperative to track them effectively.
Call tracking software could follow dynamic number insertion or simply track the number of leads coming in from a particular campaign on a specific number. Over the years in the digital era, call tracking software has evolved leaps and bounds. Nowadays, even a simple campaign phone number tracking involves a plethora of other functionalities associated with it.
We can analyze the page from which the call was made, the time of the day, the caller's ID, location, device, and demographic set. We can estimate the caller’s income, and call tracking software also gives us enough opportunity to study the intent of the customer using voice sentiment analysis. Recording, transcription, and sharing - as well as real-time analytics of reporting, are also available.
What are the Different Types of Call Tracking Software?
- Online call tracking software comes with specialized and generalized functionalities. Some of the most popular forms of call tracking software are as follows:
- Dynamic call tracking: In this method, marketers control the criteria under which a number is shown to a potential lead. Based on a set of conditions, different sets of numbers are shown to users for them to interact with the brand. It's an online-only method for call tracking. There are two types of Dynamic Call tracking -
- Channel-based tracking - Unique phone number assigned to a particular marketing channel on which a lead brought into the system. Collecting information based on user websites visited and the content user consumed.
- Session-based tracking: The call tracking solution tracks a leads session on your website and associates a unique phone number to every session. This helps determine the exact location of the user on the page when he made a call. The method helps users optimize their overall SEO strategy and landing pages.
- Static number tracking: This form of call tracking entails a 'one number for one channel' philosophy. Call tracking software records the numbers or leads arriving (including information about those leads) onto a particular phone number that is strictly associated with just one channel.
- Call-back tracking: A popular variant of call tracking software, this system prompts users to input phone numbers into a form alongside vital information on specific websites. A particular phone number to call back users is set up. The intent is to interact with users and convert them to a qualified lead. This method is ONLY applicable to online marketing models.
What are the distinctive features of Call Tracking Software?
Some of the best features of Call Tracking Software are as follows -
- Call Recording - This feature allows companies to better their sales process and customer interactions. The recording of calls is solely for business purposes. Once calls are recorded they can be analyzed for customer intent (Awareness, Consideration, Buying, Loyalty). sentiment analysis, and other characteristics.
- Call Routing - This feature ensures calls coming from marketing campaigns spread over different channels and geographies, are routed to a specific call center. For example, companies can ensure that calls coming in from a location in France are routed to centers where conversations are initiated in French only. Similarly, routing can be done on multiple factors, depending on the company objectives.
- Caller Identification & Profile - Being able to develop a caller profile based on the device they are calling you from, caller number, locality, time of call, and other referential details is immensely helpful in condensing marketing efforts. The call tracking systems should have features to help you develop a caller profile.
- Real-Time Analytics & Reporting - It’s important to figure out important metrics to help service customer needs, as well as observe campaign management, in real-time. Call tracking tools must be able to deliver data reporting and visual representation of important factors easily.
- CRM Integration - It is important to find the best call tracking software that can integrate with CRM tools. This will allow sales personnel to use caller profiles from tracked numbers into their contacts for further communication and activities.
- Campaign Management - The best call tracking apps have the ability to monitor campaigns from which specific phone numbers are getting caller traffic. The software must be able to portray a complete picture of the campaign - with several other metrics available to the user to optimize the marketing efforts in real-time.
- Paid-search Attribution - Wouldn’t you, as a marketing manager, want to know the touch-points in a paid marketing campaign that are yielding maximum leads. Though different attribution models, such as linear, time-decay, and position-based are often used, call management software must be able to help identify the right attribution model.
- Keyword Tracking - Those terms often searched by users to land and interact with your brand, either or a paid campaign or an organic search one is important to help you identify avenues for revenue. Keyword research and analysis tools on inbound call tracking software will massively help scale up campaigns and offer improved targeting.
- Dashboards - An intuitive dashboard will enable businesses to quickly access data on a screen from which they can make immediate decisions on campaigns that affect business revenues and profitability.
- Conversion Tracking - Call tracking platforms must be able to record the conversions of an inbound client, at various stages in the funnel, to a sale.
What are the key benefits of Call Tracking Software?
Some advantages of call tracking solutions are as follows -
- Scalable over multiple systems
- Campaign spending optimization
- Determines accurate ROI on paid marketing campaigns
- True customer insights with data gathered on calls
- Intelligent reporting & analytics
- Offers multi-tool integration to complete multiple marketing objectives
- Immediate feedback on sales initiatives and interactions
- Refinement of SEO and organic online traffic initiatives
- Staff and call center employee management
How to Choose the Right Call Tracking Software for your Business?
The best call tracking software is easy to choose from amongst the clutter of solutions available. There remain, however, a set of vital factors to consider before progressing to choose the call tracking system. They are as follows -
- Price - Call tracking software must be affordable for businesses of any size and must not affect the outlay of budgets significantly. Choose call tracking systems only with essential features to reduce cost. There are several free and open source call tracking software available in the market as well for you to get amazing service and functionality at minimal investment.
- Customer Service - A bug-bear for many other software companies, one must make sure that call tracking tools have efficient and timely customer service protocols to benefit users in times of installation, after-sales service, upgrades, and instances of general doubt sessions.
- Security - Call tracking solutions will contain a lot of user sensitive data. This is vital not just for company perspectives, but also from a user standpoint as privacy violations, identity theft, etc., all could happen under the ambit of the call tracker app deploying company. Besides this, important company information may be at risk of a breach. Therefore, it makes absolute sense to only buy software that promises absolute security.
- Features - Can you afford to forgo a couple of features for the sake of your business? It’s important to choose the software that has the RIGHT feature portfolio for your business. Without essential features, call tracker investments may go to waste.
- Type - A choice has to be made between Dynamic Call tracking solutions or Static call center tracking software. They have their advantages and limitations. It’s especially important to know the best type of software you need before considering a purchase.
How much does Call Tracking software cost?
There exist multiple tiers of prices for call tracking software and other services.
Bitrix24, VICIdial, and ORekaGPL are call center tracking software that is easy to download and ready to use on client systems.
Ringba, a good call tracking tool, offers its basic package to users free of cost. Call tracking systems such as DemandForce and Call View 360 offer Free Demos of their software, while they stipulate that a final price on the paid version of their software will be taken once they understand business requirements.
Call tracking platforms such as Call Tracker price their offerings as low as $4 per month. CloudTalk and Nimbata have call tracking services priced between $10 and $15 per YEAR.
CallPlease, TrackDrive, CallHippo, and ClixTell are call tracking software priced between $9 and $19 per month. Midrange versions of the call tracking solutions WhatCoverts, novocall, & My Call Cloud charge between $30 and $69 per month.
Online call tracking software such as Analytic Call Tracking, Ruler Analytics, and MarketingCloudFX put a premium on their products and services, charging between $99 and $299 per month.
LEADSpedia is a complete performance marketing and call tracker app that charges $1000 per month.
Why Consider GoodFirms’ list of Call Tracking Software?
GoodFirms' has created an exceptional list of Call Tracking Software. The powerhouse resource has vital documented aspects of call tracking apps that can ultimately play a big role in helping users finalize their choice.
This Buyer's Guide represents information such as average cost, features, alongside benefits of call tracking tools. Information on other variants of call tracking services based on pricing - free and open source call tracking software, premium call tracking systems, freemium, call tracker software, etc., can be found on the platform as well.
GoodFirms has compiled a detailed software directory, for users to get information on various types of software. Do give it a read as well.