CloudTalk Overview

CloudTalk
CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.
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CloudTalk Core Features

Call Center Features
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
Call Tracking Features
  • Call Recording
  • Caller Identification
  • CRM Integration
  • Intuitive Dashboard
  • Real-Time Analytics
IVR Features
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Remote Control
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Mail
VoIP Features
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Interactive Voice Response
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

CloudTalk Pricing

Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
14 Days Trial
Plans & Packages
Standard
$10 Per Year

CloudTalk Reviews

5.0 (2 Reviews)

Easy to use, Seamlesss to integrate

Anthony Lee
posted on 5/3/20
I've been using several dialers for a while now but this one caught my attention because its not complicated to use. The user interface is friendly and intuitive. Trust me you won't hear yourself say "Where is that button?" Plus since I use Hubspot, they integrate easily. One click and all are synchronized from the browser to the dialer software. One of the best platforms I've been using in our fast paced environment. Hoping to see more innovations that help us be more productive!

Great technology for outbound calls

P
posted on 4/3/20
We are targeting prospects from multiple regions (the UK, Germany etc), our sales conversions doubled since we have started to use CloudTalk local numbers for outboud calls.
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Infographics
  • On-Site Training
Resources
Buyer’s guide for Call Centre Software
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