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CloudTalk

5.0 (3 Reviews)|Write a Review|Claimed profile
United States HQFounded 2018

Deployment

Web-based

Best for

SmallMediumLargeFreelancer

Overview

About CloudTalk

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

At a glance

Software information

Industries served, licensing and the support CloudTalk provides.

Industries

  • Banking
  • Consumer-services
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blogs
  • Infographics
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 3 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • What I liked most about CloudTalk is its seamless CRM integrations and advanced call routing features, which make it incredibly efficient for managing customer interactions. The platform’s user-friendly interface and automation tools reduce manual tasks, allowing sales and support teams to focus on delivering a better customer experience. Additionally, the ability to scale easily as your business grows is a huge plus, especially for companies with expanding call volumes.

What users like the least

  • The cost can be high for smaller teams, potentially affecting ROI if advanced features aren't fully utilized. Occasional delays in analytics and mobile app limitations may slow down decision-making and responsiveness, which could impact customer experience and operational efficiency.

What users say

Review Analytics of CloudTalk

Every review is verified through Goodfirms before it's published.

5.03 Verified Reviews
Ease of use (1 review)5.0
Features & functionality (1 review)5.0
Customer support (1 review)5.0
Review Summary
Summarized from 3 verified reviews · Updated September 2026
CloudTalk is praised for its intuitive, user-friendly interface and seamless integrations with platforms like HubSpot. Users report strong performance for outbound sales campaigns, with some noting improved conversion rates when using local numbers across regions. The platform excels at call routing and CRM integration, scaling well for high-volume sales and support operations, though it lacks AI-powered analytics features that some competitors offer.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of CloudTalk
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What reviewers mention most

Ushmita Sharma, Senior Account Manager at Teqo SolutionsVerified Review
Posted on Feb 28, 2025

“CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
CloudTalk and Dialpad both offer cloud-based VoIP solutions, but they cater to different needs. CloudTalk excels in call routing, IVR, and CRM integrations, making it ideal for customer support and sales teams. Dialpad, with its AI-powered analytics and real-time transcription, is better for AI-driven insights and automation. CloudTalk was chosen for its strong scalability, intuitive interface, and advanced call management features, which align well with high-volume support and sales operations. However, if AI-driven analytics and voice intelligence are a priority, Dialpad might be a better fit.
Anthony LeeVerified Review
Posted on Mar 5, 2020

“Easy to use, Seamlesss to integrate”

Overall rating5.0
I've been using several dialers for a while now but this one caught my attention because its not complicated to use. The user interface is friendly and intuitive. Trust me you won't hear yourself say "Where is that button?" Plus since I use Hubspot, they integrate easily. One click and all are synchronized from the browser to the dialer software.

One of the best platforms I've been using in our fast paced environment. Hoping to see more innovations that help us be more productive!
Patrik RumanVerified Review
Posted on Mar 4, 2020

“Great technology for outbound calls”

Overall rating5.0
We are targeting prospects from multiple regions (the UK, Germany etc), our sales conversions doubled since we have started to use CloudTalk local numbers for outboud calls.

Capabilities

CloudTalk features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Call Tracking Software

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM Integration
  • Intuitive Dashboard
  • Keyword Tracking
  • Paid Search Attribution
  • Real-Time Analytics

VoIP Software

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking

Plans

CloudTalk pricing

Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
14 Days
Get Free TrialVendor pricing page
Standard$25 / month

Media

Screenshots & video