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Handle phone conversations in a modern way.

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk
2018
United States
  • Banking
  • Consumer-services
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Retail
7 Industries
  • English
1 Language
Industries
  • Banking
  • Consumer-services
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Retail
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blogs
  • Infographics
  • On-Site Training

Media

CloudTalk

CloudTalk Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
Focus of Call Tracking Feature
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM Integration
  • Intuitive Dashboard
  • Keyword Tracking
  • Paid Search Attribution
  • Real-Time Analytics
Focus of VoIP Feature
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking

CloudTalk Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial Download Pricing Document
Plans & Packages
Standard
$25 Per Month

CloudTalk Reviews

3
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams
Ushmita Sharma
Ushmita Sharma , Senior Account Manager at Teqo Solutions
Easy to use, Seamlesss to integrate
Anthony Lee
Anthony Lee
Great technology for outbound calls
Patrik Ruman
Patrik Ruman

What Users Like The Most

  • What I liked most about CloudTalk is its seamless CRM integrations and advanced call routing features, which make it incredibly efficient for managing customer interactions. The platform’s user-friendly interface and automation tools reduce manual tasks, allowing sales and support teams to focus on delivering a better customer experience. Additionally, the ability to scale easily as your business grows is a huge plus, especially for companies with expanding call volumes.

What Users Like The Least

  • The cost can be high for smaller teams, potentially affecting ROI if advanced features aren't fully utilized. Occasional delays in analytics and mobile app limitations may slow down decision-making and responsiveness, which could impact customer experience and operational efficiency.

CloudTalk Reviews

5.0 3 Reviews
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Ushmita Sharma

CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams

CloudTalk and Dialpad both offer cloud-based VoIP solutions, but they cater to different needs. CloudTalk excels in call routing, IVR, and CRM integrations, making it ideal for customer support and sales teams. Dialpad, with its AI-powered analytics and real-time transcription, is better for AI-driven insights and automation. CloudTalk was chosen for its strong scalability, intuitive interface, and advanced call management features, which align well with high-volume support and sales operations. However, if AI-driven analytics and voice intelligence are a priority, Dialpad might be a better fit.

What was the project name that you have worked with CloudTalk?

Contact Center Software

How long have you used CloudTalk?

2 Years

How frequently you use CloudTalk?

Daily

How do you find pricing of CloudTalk?

inexpensive

What do you like the most about CloudTalk?

What I liked most about CloudTalk is its seamless CRM integrations and advanced call routing features, which make it incredibly efficient for managing customer interactions. The platform’s user-friendly interface and automation tools reduce manual tasks, allowing sales and support teams to focus on delivering a better customer experience. Additionally, the ability to scale easily as your business grows is a huge plus, especially for companies with expanding call volumes.

What do you like the least about CloudTalk?

The cost can be high for smaller teams, potentially affecting ROI if advanced features aren't fully utilized. Occasional delays in analytics and mobile app limitations may slow down decision-making and responsiveness, which could impact customer experience and operational efficiency.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

HubSpot CRM

Switched from

RingCentral Call Centre
Anthony Lee

Easy to use, Seamlesss to integrate

I've been using several dialers for a while now but this one caught my attention because its not complicated to use. The user interface is friendly and intuitive. Trust me you won't hear yourself say "Where is that button?" Plus since I use Hubspot, they integrate easily. One click and all are synchronized from the browser to the dialer software. One of the best platforms I've been using in our fast paced environment. Hoping to see more innovations that help us be more productive!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Patrik Ruman

Great technology for outbound calls

We are targeting prospects from multiple regions (the UK, Germany etc), our sales conversions doubled since we have started to use CloudTalk local numbers for outboud calls.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

CloudTalk Resources

Buyer’s guide for Call Centre Software