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Best Contact Center Software

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Sep 2, 2026
81 Software

Here are the Best Contact Center Software & Platforms

  • LiveAgent

    5.020 ReviewsVerified

    LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    $15 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    5% in Contact Center Software
    Visit website

  • Bitrix24

    4.517 ReviewsVerified

    Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos ... read more about Bitrix24

    Bitrix24 Reviews

    Bitrix24 has a user-friendly approach to project management and communication which has simplified our daily operations. reviewed by: Audrey Hodges
    Entry Level Price
    $49 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    4% in Contact Center Software
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  • Dynamics 365

    4.117 ReviewsVerified

    Dynamics 365 software smartly helps small and medium businesses to function in a hyperconnected way aligning right from customer intake to customer retention. This cloud-based software integrates well with ERP features to ... read more about Dynamics 365

    Dynamics 365 Reviews

    I am having great experience of various CRM for many years, I'd love to chime in!reviewed by: Mike Falahee
    Entry Level Price
    $65 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    10% in Contact Center Software
    Visit website

  • Zendesk Support

    4.516 ReviewsVerified

    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigatereviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    5% in Contact Center Software
    Visit website

  • Webex

    4.78 ReviewsVerified

    Webex brings together Calling Meetings, and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging - Reduce disruptions with background noise removal and voice ... read more about Webex

    Webex Reviews

    Real-time chatreviewed by: Jared Ebrahimoff, Founder & COO at Lavari Jewelers
    Entry Level Price
    $14.50 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    10% in Contact Center Software
    Visit website

  • Zoho Desk

    4.48 ReviewsVerified

    What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    Zoho Desk Reviews

    With real-time insights tracking, I can know how customers feel about the supportreviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    Pricing Type
    Per User
    15% in Contact Center Software
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  • tryvium

    4.47 ReviewsVerified

    Tryvium is an Experience Orchestration platform that helps enterprises transform customer and employee experiences through intelligent AI agent orchestration. The platform supports a wide range of enterprise use cases across customer service, ... read more about tryvium

    tryvium Reviews

    Enhancing Patient Care with Intelligent Contact Solutionsreviewed by: Richard Alexander, Java Developer at Broadcast United Solutions
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Contact Center Software
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  • MirrorFly

    5.05 ReviewsVerified

    MirrorFly is a customizable contact center software platform enabling businesses to build omnichannel customer support experiences with branded voice, video, and messaging capabilities in one unified solution. Its embeddable contact center communication ... read more about MirrorFly

    MirrorFly Reviews

    VoIP API Leaderreviewed by: Maria Lynette
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    12% in Contact Center Software
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  • InfoFlo

    5.04 ReviewsVerified

    InfoFlow is a perfect CRM solution for SMEs. The software offers all basic CRM features at an affordable price. Users can harness the power of tools like document management, task management, and ... read more about InfoFlo

    InfoFlo Reviews

    InfoFlo is a feature-rich CRM solution to manage customer relations designed to improve business productivity.reviewed by: Anonyms User
    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Contact Center Software
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  • Genesys

    4.54 ReviewsVerified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing.reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    10% in Contact Center Software
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  • Dialpad

    4.34 ReviewsVerified

    Unite teams, automate busywork, and connect customers to the right person, every time. Simplify coaching, track adherence to best practices, and automatically monitor customer satisfaction. Speed up onboarding, surface immediate answers to ... read more about Dialpad

    Dialpad Reviews

    Useful platform for communicating with patients and colleagues during COVID & beyondreviewed by: Tyler Sanslow
    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    15% in Contact Center Software
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  • CloudTalk

    5.03 ReviewsVerified

    CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with ... read more about CloudTalk

    CloudTalk Reviews

    Easy to use, Seamlesss to integratereviewed by: Anthony Lee
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    20% in Contact Center Software
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  • NextLevel.AI

    5.03 ReviewsVerified

    NextLevel.AI is a Voice AI platform that conducts human-like phone conversations on behalf of businesses — answering inbound calls, qualifying leads, booking appointments, and handling customer service 24/7. Built on real-time STT ... read more about NextLevel.AI

    NextLevel.AI Reviews

    The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week.reviewed by: David
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    3% in Contact Center Software
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  • Worktual

    5.03 ReviewsVerified

    Worktual AI Contact Center is a cloud-based AI-powered omnichannel contact center platform that helps businesses deliver seamless customer experiences across voice, live chat, email, WhatsApp, SMS, and social media. Powered by conversational ... read more about Worktual

    Worktual Reviews

    Worktual has completely streamlined our customer supportreviewed by: Anonymous
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    100% in Contact Center Software
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  • Apptivo

    4.33 ReviewsVerified

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & ... read more about Apptivo

    Apptivo Reviews

    Apptivo simplifies our process of managing all the needs of our companyreviewed by: Radu Tyrsina, CEO & Founder at Windows Report
    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    6% in Contact Center Software
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  • Salesforce Service Cloud

    4.52 Reviews

    Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud Reviews

    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.reviewed by: Margot Pierce
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Contact Center Software
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  • Lifesize

    4.02 Reviews

    Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment that sets a new standard for workplace communication and productivity on a global scale. Join meetings with the touch of a button ... read more about Lifesize

    Lifesize Reviews

    Works well! Very overpriced reviewed by: Nola RC
    Entry Level Price
    $14.95 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Contact Center Software
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  • Talkdesk

    3.02 Reviews

    Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy ... read more about Talkdesk

    Talkdesk Reviews

    Would not recommend...reviewed by: Heather Dodd
    Entry Level Price
    $75 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Contact Center Software
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  • TeamSupport

    5.01 Review

    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport

    TeamSupport Review

    TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses.reviewed by: Marvin Tillery
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    25% in Contact Center Software
    Visit website

  • Zoho SalesIQ

    5.01 Review

    SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ Review

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Pricing Type
    Per User
    20% in Contact Center Software
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  • Gladly

    5.01 Review

    Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate ... read more about Gladly

    Gladly Review

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.reviewed by: Justine Snee
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Contact Center Software
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  • Avaya Spaces

    5.01 Review

    Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win ... read more about Avaya Spaces

    Avaya Spaces Review

    Great chatting experience with options for direct chats, and group chats!reviewed by: Rany Tannouri
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Contact Center Software
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  • Userlike

    5.01 Review

    AI is here to stay. Optimize costs and increase service efficiency with our no-code automation and chatbot features. Now also available with GPT-4 integration. The prime time to engage customers is when ... read more about Userlike

    Userlike Review

    Userlike is the leading software for live chat software that offers professional chat software for websites.reviewed by: Luna Carpenter
    Entry Level Price
    $90 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    15% in Contact Center Software
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  • iCallify

    5.01 Review

    iCallify Contact Center is an intelligent, multi-tenant omnichannel platform designed to manage high-volume inbound, outbound, and blended communication with operational efficiency and measurable performance control. The solution includes advanced dialers (predictive, power, ... read more about iCallify

    iCallify Review

    iCallify.. The simplest powerful Omni Contact Centerreviewed by: Akinbiyi Oluwole David, Managing Director at Revodums Technology Ltd
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Contact Center Software
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  • MCUBE

    5.01 Review

    MCUBE Contact Centre Solution: Features: 1. Live Call Tracking: - Real-time monitoring of inbound and outbound calls. - Captures caller location, call duration, and critical information shared during the call. 2. Multiple ... read more about MCUBE

    MCUBE Review

    Autodialer for outbound reachreviewed by: Aparna Shaji
    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Per Feature
    0% in Contact Center Software
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  • Twilio

    4.01 Review

    Twilio powers personalized interactions and trusted global communications to connect you with customers. Create the exact solution you need to engage customers at every step of their journey. Twilio is a single ... read more about Twilio

    Twilio Review

    Twilio's platform is highly scalable, allowing us to accommodate growthreviewed by: Daniel Chabert, CEO and Founder at PurpleFire
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    20% in Contact Center Software
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  • Nextiva CRM

    Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers.

    Entry Level Price
    $18.95 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    15% in Contact Center Software
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  • XCALLY

    Innovative solutions, shared values, extraordinary support in more than 60 country around the world. At XCALLY, we're more than a cutting-edge technology: we're about human-centric innovation. Our commitment to excellence in Customer Experience is evident in our groundbreaking solutions, a culture rooted in the common good and exceptional support services. We invite partners who share our vision to grow alongside ... read more about XCALLY

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Contact Center Software
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  • Aircall

    Setting up a contact center for your support and sales team should be simple. Invite your agents, organize your workflows and keep your clients happy. No need to hire special technicians or purchase fancy equipment. All you need is an internet connection, a computer, and a headset. Aircall is the cloud-based call center and phone system of choice for modern ... read more about Aircall

    Entry Level Price
    $30 One-time
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Contact Center Software
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  • Toky

    Toky can be integrated with your CRM, Zapier, Slack and other business tools, to increase productivity in your sales and customer service team.Make informed decisions based on real time data and analytics taken directly from inbound and outbound calls, text messages (SMS) and the way you and your customers interact with each other

    Entry Level Price
    $20 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    0% in Contact Center Software
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  • 3CX

    3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility. 3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. ... read more about 3CX

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Contact Center Software
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  • VICIdial

    VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers.

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Contact Center Software
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  • Tenfold

    How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary. It’s also why we started Tenfold.Our software enables businesses to have better customer conversations. When you talk to a company using Tenfold, ... read more about Tenfold

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Contact Center Software
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  • Justcall

    JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables ... read more about Justcall

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Contact Center Software
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  • Infobip

    Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Contact Center Software
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The Magical Quadrant

Hover any bubble for the product's exact scores. Bubble colour shows pricing; size shows review volume.

USER SATISFACTION (Y) →
0255075100
ContendersMarket LeadersUpcoming AchieversMarket Influencers
0255075100
MARKET PRESENCE (X) →

The four quadrants explained

Each card shows the count of products in that quadrant and the top 5 by composite score.

Market Leaders
Top-right · Satisfaction ≥ 70, Presence ≥ 50
1PRODUCTS

High user satisfaction AND strong market presence. Proven, widely-adopted products with happy users - the safe default for most buyers.

Top 5 by composite score

1Bitrix2450 / 90
Market Influencers
Bottom-right · Presence ≥ 50, Satisfaction < 70
0PRODUCTS

Widely adopted with big market presence, but more mixed user satisfaction. Established, feature-rich platforms - evaluate fit for your team carefully.

Upcoming Achievers
Bottom-left · Satisfaction < 70, Presence < 50
0PRODUCTS

Emerging or smaller products. Higher risk but can offer strong value - worth a look for early-stage or non-critical needs.

The Market Leaders in detail

The 1 highest-scoring products in the Market Leaders quadrant. Each has both User Satisfaction ≥ 70 and Market Presence ≥ 50. Click any card for the full profile.

How products are placed on the matrix

Every position on this chart is the output of the Goodfirms software ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. Sponsored products receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Market Presence): Review volume + recency + deployment breadth + market diversity + tenure
2
Y-axis (User Satisfaction): Bayesian-shrunk, recency-weighted blend of overall, ease-of-use, features & support ratings
3
Low-review products are shrunk toward the category median, so a handful of 5-star reviews can't spike the score
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 10 verified reviews, ≥ 3.5 average, a review in the last 3 years, and a claimed listing
FeatureLiveAgent5.0Bitrix244.5Dynamics 3654.1Zendesk Support4.5Webex4.7Zoho Desk4.4tryvium4.4MirrorFly5.0
All features (9 features)
Call recording and monitoring
Call routing and queuing
Integration capabilities
Interactive voice response (IVR)
Multi-channel communication
Omnichannel support
Performance tracking
Reporting and analytics
AI Features
Total supportedout of 9 features9/96/95/98/98/98/97/95/9
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Contact Center Software products lead on features, and where the rest fall short.

Feature-count leaders

LiveAgent leads with 9 of 9 features supported.

  • LiveAgent9 / 9
  • Zendesk Support8 / 9
  • Webex8 / 9
  • Zoho Desk8 / 9
  • Dialpad8 / 9

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Worktual8 / 9
  • Salesforce Service Cloud8 / 9
  • Talkdesk8 / 9
  • Gladly8 / 9
  • Avaya Spaces8 / 9

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • NextLevel.AI3 / 9
  • Apptivo4 / 9
  • PhoneBurner5 / 9
  • Acefone5 / 9
  • Userlike5 / 9

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix