Best Contact Center Software

51 Softwares   |  Last updated: Jul 13, 2024
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Here are the Best Contact Center Software & Platforms

  • LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    What User‘s Say

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
    Jeroen van Gils, Founder & CEO at LiFi.co
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva

    REVIEW SUMMARY

    I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing

    Jeroen van Gils
    Jeroen van Gils, Founder & CEO at LiFi.co

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Quote Based
  • Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos ... read more about Bitrix24

    Streamlining Collaboration: A Comprehensive Bitrix24 Review reviewed by: Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.
    Entry Level Price
    $49 Per Month
    Free Trial
    15 Days
    4% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Omnichannel support
    • Performance tracking

    INDUSTRIES

    • Accounting
    • Banking
    • Business-supplies-equipment
    • Computer-hardware
    • Computer-software
    • Construction
    • Consumer-services
    • Executive-office
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management
    • Retail
    • Staffing-recruiting

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar

    What User‘s Say

    Streamlining Collaboration: A Comprehensive Bitrix24 Review
    Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.
    Bitrix24 has a user-friendly approach to project management and communication which has simplified our daily operations.
    Audrey Hodges
    Bitrix24 has transformed the way we operate by replacing multiple services with a single, integrated ecosystem.
    Anonymous

    REVIEW SUMMARY

    Using Bitrix24 has been an illuminating experience in streamlining collaboration and boosting productivity within our team. The platform's multifaceted features offer a comprehensive solution for communication, project management, and CRM. The intuitive interface makes navigation effortless, while the wide array of tools caters to diverse needs, from task delegation and file sharing to time tracking and client management. The integration of communication channels like chat, video conferencing, and email within a unified platform fosters seamless interaction among team members, reducing the need for external applications. Additionally, the customizable workflows and automation options have significantly optimized our processes, saving time and minimizing errors. Overall, Bitrix24 has proven to be an invaluable asset in enhancing efficiency and fostering collaboration within our organization.

    Neetika Jain
    Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $49 Per Month

    INTEGRATED WITH

    • Intuit Mailchimp
    • Slack
    • Salesforce CRM
    • office365
    • Xero
    • Zapier
    • QuickBooks Online
    • Google Drive
    • HubSpot CRM
  • Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    The platform offers a high degree of personalization in managing workflows reviewed by: Diana Stepanova, Operations Director at Monitask
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    5% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    What User‘s Say

    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Zendesk's intuitive design makes it easy for our team to navigate
    Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools

    REVIEW SUMMARY

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • Webex

    4.7 (8 Reviews) Verified

    Webex brings together Calling Meetings, and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging - Reduce disruptions with background noise removal and voice ... read more about Webex

    The most innovative part of this software is the AI-powered interactive assistant reviewed by: Aviad Faruz, Chief Executive Officer at Faruzo
    Entry Level Price
    $14.50 Per Month
    Free Trial
    30 Days
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Accounting
    • Computer-networking
    • Computer-software
    • Education-management
    • Higher-education
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Market-research

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    What User‘s Say

    The most innovative part of this software is the AI-powered interactive assistant
    Aviad Faruz, Chief Executive Officer at Faruzo
    Real-time chat
    Jared Ebrahimoff, Founder & COO at Lavari Jewelers
    Easy usability, metrics, extensive dashboard options
    Jessica Chase , HR Manager at Premier Title Loans

    REVIEW SUMMARY

    We Faruzo use Webex. With Webex, you can organize remote meetings with anyone, anywhere in the world. The platform offers high-quality video and audio for meetings of up to 1,000 participants without interruptions. During the webinars or video calls, you can share your screen, send files, and even start a whiteboard on which to draw. It also allows you to record meetings locally or in the cloud to review them later. The most innovative part of this software is the AI-powered interactive assistant that helps you stay online, take notes, and find out what's important about the meeting. However, this feature is only available on Enterprise plans. It’s been 3.5 years since we started using Cisco Webex twice a week for arranging video calls and sharing files with my staff. We consider it an essential tool for our business because it provides built-in AI and machine learning capabilities.

    Aviad Faruz
    Aviad Faruz, Chief Executive Officer at Faruzo

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $14.50 Per Month
  • What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    What User‘s Say

    With real-time insights tracking, I can know how customers feel about the support
    Alvin Wei, Co-founder and CMO at SEO Ant
    One can easily set up customer problems as a ticket and manage them efficiently
    Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
    Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
    Madison Woods

    REVIEW SUMMARY

    We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.

    Alvin Wei
    Alvin Wei, Co-founder and CMO at SEO Ant

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    EXPRESS
    $7 Per Year
    STANDARD
    $10 Per Year
    PROFESSIONAL
    $17 Per Year
    ENTERPRISE
    $20 Per Year
  • InfoFlow is a perfect CRM solution for SMEs. The software offers all basic CRM features at an affordable price. Users can harness the power of tools like document management, task management, and ... read more about InfoFlo

    InfoFlo is an all-in-one and easy-to-use CRM software that is perfect for a management solution to track and manage contacts automatically. reviewed by: Nathan Mendez
    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    What User‘s Say

    InfoFlo is an all-in-one and easy-to-use CRM software that is perfect for a management solution to track and manage contacts automatically.
    Nathan Mendez
    InfoFlo is a feature-rich CRM solution to manage customer relations designed to improve business productivity.
    Anonyms User
    Inflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
    Anonyms User

    REVIEW SUMMARY

    I like this software for giving us all information related to customers such as emails, contacts and other records. This software can be accessed online which makes it a great choice for teams that are working remotely. It is useful for small to midsize all kinds of organizations. It is easily integrated with other systems.
    Nathan Mendez
    Nathan Mendez

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $30 Per Month
  • Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier. reviewed by: Anthony Horton
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    What User‘s Say

    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Solid products with good support, and the clout behind them to keep developing.
    Kristopher Kauth
    Great Call Center phone systems
    Richard Oberle

    REVIEW SUMMARY

    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Pricing Type

    • Per Feature

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Quote Based
  • Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & ... read more about Apptivo

    Apptivo is a powerful help desk system that allows support agents to interact with customers, follow-ups and resolve queries. reviewed by: Gavin Dolton
    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    6% in Contact Center Software
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking

    INDUSTRIES

    • Construction
    • Education-management
    • Human-resources
    • Information-technology-services
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    What User‘s Say

    Apptivo is a powerful help desk system that allows support agents to interact with customers, follow-ups and resolve queries.
    Gavin Dolton
    Apptivo simplifies our process of managing all the needs of our company
    Radu Tyrsina, CEO & Founder at Windows Report
    Apptivo CRM is the most robust software you will come across, which helps you grow your business.
    Maria A. McDowell, Founder at EasySearchPeople

    REVIEW SUMMARY

    Fantastic experience, this help desk solution has plenty of features. This has made my life at work so much easier. Initially, I had some problems with it but after reaching out to the customer support team, my issues got resolved.
    Gavin Dolton
    Gavin Dolton

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $10 Per Month
  • CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with ... read more about CloudTalk

    Easy to use, Seamlesss to integrate reviewed by: Anthony Lee
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blogs
    • Infographics
    • On-Site Training

    What User‘s Say

    Easy to use, Seamlesss to integrate
    Anthony Lee
    Great technology for outbound calls
    Patrik Ruman

    REVIEW SUMMARY

    I've been using several dialers for a while now but this one caught my attention because its not complicated to use. The user interface is friendly and intuitive. Trust me you won't hear yourself say "Where is that button?" Plus since I use Hubspot, they integrate easily. One click and all are synchronized from the browser to the dialer software. One of the best platforms I've been using in our fast paced environment. Hoping to see more innovations that help us be more productive!
    Anthony Lee
    Anthony Lee

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $25 Per Month
  • Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud is a widely recognized Customer Engagement Software reviewed by: Kiran Mehra, Co-founder and President at Goldspot Pens
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Computer-software
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Internet
    • Management-consulting

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    What User‘s Say

    Salesforce Service Cloud is a widely recognized Customer Engagement Software
    Kiran Mehra, Co-founder and President at Goldspot Pens
    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.
    Margot Pierce

    REVIEW SUMMARY

    At Goldspot Pens, we have used Salesforce Service Cloud is a widely recognized Customer Engagement Software. Some potential pros of using Salesforce Service Cloud include robust features like case management, knowledge base, live chat, social media integration, and analytics. It offers customization options, scalability for businesses of all sizes, and integration capabilities with other Salesforce products and third-party applications. On the other hand, there are a few potential cons associated with Salesforce Service Cloud. It can be complex to set up and navigate, requiring dedicated training and technical expertise. The cost of the software might be expensive for some businesses, and there is a learning curve associated with its extensive functionality. The duration and frequency of usage of Salesforce Service Cloud would depend on the specific company's requirements and operations. Some companies may use it daily for customer support and engagement, while others may use it less frequently, such as once a week or once a month for specific tasks.

    Kiran Mehra
    Kiran Mehra, Co-founder and President at Goldspot Pens

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $25 Per Month
  • Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment that sets a new standard for workplace communication and productivity on a global scale. Join meetings with the touch of a button ... read more about Lifesize

    Love the versitility reviewed by: Brian Marcus
    Entry Level Price
    $14.95 Per Month
    Free Trial
    30 Days
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    What User‘s Say

    Love the versitility
    Brian Marcus
    Works well! Very overpriced
    Nola RC

    REVIEW SUMMARY

    Worked with the Life-size system for nearly 4 years and love the ability to move it and have a group in two different places around the globe be able to conference without the small boxes. You can see who is talking without having to be annoyed by the screen changing.

    Brian Marcus
    Brian Marcus

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $14.95 Per Month
  • Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy ... read more about Talkdesk

    Talkdesk works very well for our company's call center reviewed by: Long Dai
    Entry Level Price
    $75 Per Month
    Free Trial
    N/A
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Human-resources
    • Information-services
    • Information-technology-services
    • Retail
    • Staffing-recruiting
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    What User‘s Say

    Talkdesk works very well for our company's call center
    Long Dai
    Would not recommend...
    Heather Dodd

    REVIEW SUMMARY

    We use talkdesk for all our inbound CS calls. Having a easy to set up and easy to use IVR was important to us. We enjoy all the features talkdesk provides.
    Long Dai
    Long Dai

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $75 Per Month

    INTEGRATED WITH

    • Salesforce CRM
    • slack
    • Zendesk Support
    • Microsoft Teams
    • Zoom
  • TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport

    TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses. reviewed by: Marvin Tillery
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    INDUSTRIES

    • Computer-software
    • Financial-services
    • Hospitality
    • Information-technology-services
    • Internet

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    5% in Contact Center Software
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Apparel-fashion
    • Automotive
    • Banking
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Education-management
    • E-learning
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Individual-family-services
    • Marketing-advertising
    • Oil-energy
    • Real-estate
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • Weekdays

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Basic
    $7 Per Month
    Professional
    $12.75 Per User
    Enterprise
    $20 Per User

    INTEGRATED WITH

    • Zoho CRM
    • Zoho Analytics
    • Zoho Desk
    • Zoho Campaigns
    • Zoho Sites
    • Zoho Mail
    • Zoho Assist
    • Zoho Flow
    • Wordpress
    • Telegram
    • Blogger
    • Unbounce
    • Wix
    • Shopify
    • Intuit Mailchimp
    • Clearbit
    • Salesforce CRM
    • Google Analytics
    • Kissmetrics
  • Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of ... read more about Gladly

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support. reviewed by: Justine Snee
    Entry Level Price
    $180 Per Month
    Free Trial
    N/A
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Business-supplies-equipment
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $180 Per Month
  • Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win ... read more about Avaya Spaces

    Great chatting experience with options for direct chats, and group chats! reviewed by: Rany Tannouri
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol. But chatbots can be very useful ... read more about Userlike

    Userlike is the leading software for live chat software that offers professional chat software for websites. reviewed by: Luna Carpenter
    Entry Level Price
    Free version
    Free Trial
    Available
    15% in Contact Center Software
    • Call routing and queuing
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    INDUSTRIES

    • Nonprofit-organization-management
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • Twilio powers personalized interactions and trusted global communications to connect you with customers. Create the exact solution you need to engage customers at every step of their journey. Twilio is a single ... read more about Twilio

    Twilio's platform is highly scalable, allowing us to accommodate growth reviewed by: Daniel Chabert, CEO and Founder at PurpleFire
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Quote Based
  • Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, ... read more about Nextiva CRM

    Entry Level Price
    $18.95 Per Month
    Free Trial
    7 Days
    15% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $18.95 Per Month
  • Innovative solutions, shared values, extraordinary support in more than 60 country around the world. At XCALLY, we're more than a cutting-edge technology: we're about human-centric innovation. Our commitment to excellence in Customer ... read more about XCALLY

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Apparel-fashion
    • Banking
    • Consumer-services
    • Financial-services
    • Marketing-advertising
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
  • Setting up a contact center for your support and sales team should be simple. Invite your agents, organize your workflows and keep your clients happy. No need to hire special technicians or ... read more about Aircall

    Entry Level Price
    $30 One-time
    Free Trial
    N/A
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Retail
    • Telecommunications
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $30 One-time

    INTEGRATED WITH

    • Shopify
  • Toky can be integrated with your CRM, Zapier, Slack and other business tools, to increase productivity in your sales and customer service team.Make informed decisions based on real time data and analytics ... read more about Toky

    Entry Level Price
    $20 Per Month
    Free Trial
    N/A
    0% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar
    • Case Studies

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $20 Per Month

    INTEGRATED WITH

    • Zapier
    • Pipedrive
    • Salesforce CRM
    • Asana
  • 3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company ... read more about 3CX

    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Annual Subscription
  • VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for ... read more about VICIdial

    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Financial-services
    • Insurance
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
  • How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an ... read more about Tenfold

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Consumer-services
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Insurance

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business ... read more about Justcall

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Marketing-advertising
    • Real-estate
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial
      (Credit card required)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Essentials
    $19 Per Month
    Team
    $29 Per Month
    Pro
    $49 Per Month

    INTEGRATED WITH

    • HubSpot CMS Hub
    • Salesforce CRM
    • Zoho Analytics
    • Zendesk Guide
    • Front
  • CallHippo is a next-generation business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales ... read more about CallHippo

    Entry Level Price
    Free version
    Free Trial
    Available
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Online-publishing
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Blog
    • Case Studies
    • On-Site Training

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • intermedia Unite is an award-winning, highly reliable, VoIP business phone system that helps small businesses lower costs, simplify management and increase employee productivity. With complimentary mobile and desktop apps Unite users stay ... read more about Intermedia Unite

    Entry Level Price
    $27.99 Per Month
    Free Trial
    30 Days
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Marketing-advertising
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $27.99 Per Month
  • Debt collector can streamline the collections processes and improve the operational efficiency by ensuring greater coverage and connect rates with ease. An intelligent debt recovery solution can deliver higher Promise-to-Pay (PTP) rates ... read more about Ameyo

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Convoso Predictive Dialing uses smart algorithms to select agents and dial numbers in advance. It’s power dialing with scaling capabilities to adjust the total number of outbound dials up and down based ... read more about AutoDialer

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Marketing-advertising
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your ... read more about Five9

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    10% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the phone, WhatsApp, SMS. ZIWO has readymade plugins with most ... read more about ZIWO

    Entry Level Price
    $40 Per Month
    Free Trial
    14 Days
    20% in Contact Center Software
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Insurance
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Infographics

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $40 Per Month

    INTEGRATED WITH

    • Zapier
    • HubSpot CRM
    • Pipedrive
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