Visit website

Adapt and innovate with intelligent CRM and ERP business applications.

Dynamics 365 software smartly helps small and medium businesses to function in a hyperconnected way aligning right from customer intake to customer retention. This cloud-based software integrates well with ERP features to facilitate the best management and efficient planning of resources. Optimizing service operations and personalizing customer service is just accessible with Microsoft Dynamics 365's remote assistant. This agile CRM software connects your entire business, allows you to deliver omnichannel service, resolve customer issues in real time, and improve case management. As the noted business management software, Dynamics 365 helps you build quality customer relationships.
Microsoft
2016
United States
  • Health-wellness-fitness
  • Hospital-health-care
  • Nonprofit-organization-management
  • Retail
4 Industries
  • English
1 Language
Industries
  • Health-wellness-fitness
  • Hospital-health-care
  • Nonprofit-organization-management
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Windows
Support
  • Chat
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog

Media

Dynamics 365

Dynamics 365 Core Features

Focus of ERP Feature
  • Accounting Integration
  • Customer Management
  • Distribution Management
  • Financial Management
  • HR Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Supply Chain Management
  • Tracking and Visibility
Focus of CRM Feature
  • Calendar & Task
  • Contact Management
  • Custom Dashboard
  • Mobile Access
  • Reporting
  • Security
  • Workflow Automation
Focus of Business Management Feature
  • Budgeting & Forecasting
  • Customer Management
  • Document Management
  • Financial Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Resource Management
  • Sales Management
  • Scheduling
  • Vendor Management
  • Workforce Management
Focus of Healthcare CRM Feature
  • Alerts/Notifications
  • Appointments
  • Medical History
  • Patient Communications
  • Patient Management
  • Reports
Focus of Supply Chain Management Feature
  • Demand Planning
  • Inventory Management
  • Order Management
  • Reporting & Analytics
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Warehouse Management
Focus of Contact Center Feature
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Reporting and analytics
Focus of Order Management Feature
  • Back Order Management
  • Customer Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking

Dynamics 365 Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$65 Per Month

Dynamics 365 Reviews

17
Total Reviews
4.1/5
Overall Rating
0
Recent Reviews

What Users Say

Good product, few flaws
Deepika sain
Deepika sain , SEO Executive at crossgraphicideas.com
Average review for Dynamics
Anonymous
Anonymous , Senior Research Analyst at Delta Partners
No complains and must try!
Alexander Summer
Alexander Summer
Terrible
Hammy Havoc
Hammy Havoc , CEO at Split An Atom
Best as an ERP Software tool
Shubham
Shubham

What Users Like The Most

  • Data centralization is one of the most potent pros of Dynamics 365
  • It collects information from various sources and pours it into one hub
  • It can be easily integrated with multiple platforms

What Users Like The Least

  • Not suitable for non-Microsoft Product users
  • Rigid configuration is another major con of D365
  • Once the installation or setup process is completed, it is difficult to change the configuration

Dynamics 365 Reviews

4.1 17 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Vadym Kovalevskyi

Smooth integration with almost any tool.

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

What was the project name that you have worked with Dynamics 365?

ERP Software , CRM Software , Business Management Software

How long have you used Dynamics 365?

1 Years

How frequently you use Dynamics 365?

Daily

How do you find pricing of Dynamics 365?

mid-tier

What do you like the most about Dynamics 365?

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

What do you like the least about Dynamics 365?

Getting error some time so it's take some time to remove the error.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Mike Falahee

I am having great experience of various CRM for many years, I'd love to chime in!

The unique thing about Microsoft Dynamics is that it provides a much wider range of tools than others. While it can seem overwhelming at first glance, the benefits are there for the taking, particularly when it comes to integration with social media, like LinkedIn. I consider this the perfect employer's CRM because it maintains a heavy focus on talent management and AI automation. However, this may not be the best fit for a small niche type business and there may be cheaper, more compact options.

What was the project name that you have worked with Dynamics 365?

ERP Software , CRM Software , Business Management Software

How long have you used Dynamics 365?

1 Years

How frequently you use Dynamics 365?

Daily

How do you find pricing of Dynamics 365?

mid-tier

What do you like the most about Dynamics 365?

Consider Microsoft Dynamics for Larger Businesses

What do you like the least about Dynamics 365?

N/A

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Pankaj Mishra

Best CRM and top Microsoft Dyanamics 365 Partners in US

I started using Microsoft Dynamics 365 for my business to manage our clients and prospect data and where sales keep track of opportunities and tracks pipeline, etc. It's also now where our support team tracks support tickets. We have found that the CRM has helped us build stronger relationships, improve productivity and performance and give our staff a single view into the complete activity for any given account or contact. Alletec is amongst Top Microsoft Dynamics 365 Partners in US they helped me to integrate with Dynamics 365 and manage all end-to-end processes.

What was the project name that you have worked with Dynamics 365?

ERP Software , CRM Software , Business Management Software

How long have you used Dynamics 365?

1 Years

How frequently you use Dynamics 365?

Daily

How do you find pricing of Dynamics 365?

mid-tier

What do you like the most about Dynamics 365?

Alletec is amongst Top Microsoft Dynamics 365 Partners in US they helped me to integrate with Dynamics 365 and manage all end-to-end processes.

What do you like the least about Dynamics 365?

Nothing,

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ronald Ander

It is a low-code platform that makes it easy to configure needs

We SEOAnt use Microsoft Dynamics 365. Microsoft Dynamics 365 has been our ERP software of choice this year to deliver superior operational efficiency, breakthrough customer experiences, and reduce complexity without increasing costs daily. The software allows you to fully integrate and work seamlessly between company departments and lets you develop your own apps on the platform. The setback I experienced using the tool at first was having to train to get my way around the software and its low data storage limits.

How frequently you use Dynamics 365?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Yigit Konur

It is easy to use and has a wide range of features and functionality

At Wope, we use Microsoft Dynamics 365 Business Central as our ERP software. We have been using it for about two years now and find it a great solution for our needs. The customer support is also excellent, and we have found that they are always willing to help us with any issues we may have. The pros of using Microsoft Dynamics 365 Business Central include its ease of use, its wide range of features and functionality, its excellent customer support, and its value for money. It is easy to set up and use, and it has a wide range of features that make it suitable for a variety of businesses. The customer support is also excellent, and they are always willing to help us with any issues we may have. In terms of value for money, the cost of the software is reasonable compared to other solutions on the market. We use Microsoft Dynamics 365 Business Central daily, as it is essential for managing our business operations.

How frequently you use Dynamics 365?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
David Reid

Microsoft Dynamics allows us to collaborate with talented business personas worldwide much more quickly.

We VEM Group have been using Dynamics 365. It has Remote access that lets the users work from anywhere in this world, and hence there is no necessity for them to be seated in a specified place. the regular and automatic updates and the features that enable seamless team collaboration to boost the users' productivity. It also has some features that the businesses can enable to protect their sensitive business data, and it reduces the security risks with advanced features.

How frequently you use Dynamics 365?

Daily

What do you like the most about Dynamics 365?

It alerts the users about the malicious files found on the mails

Mobile device management allows companies to take control of the data present in a device so that their business data does not leak.

The two-factor authentication provides additional security to the users.

What do you like the least about Dynamics 365?

One always requires a constant internet connection.

If your device is not compatible with Microsoft 365, you have to make costly and time-consuming measures.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
James Fyfe

Dynamics 365 has always been the best choice as it has a top-notch security system

We Portant have been using Dynamics 365. I got to enjoy the benefits as an avid Microsoft user. I appreciated that it’s integrated with other 365 services as well. It was easy to customize our own apps using the software, and it also has an option to incorporate third-party apps. With its cloud-based ecosystem, it allowed our company to collaborate with teammates remotely. It also has a top-notch security system. Overall, it’s pretty good, especially if you’re knowledgeable enough with 365 products. But I wish they’d fix other issues, especially the UI, to make it easier for first-time users.

How frequently you use Dynamics 365?

Daily

What do you like the least about Dynamics 365?

For starters, it’s challenging to learn, and its UI isn’t entirely user-friendly.

It has a rigid structure that, once you have already set it up, it’s difficult to make any modifications along the way.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Lyle Florez

The Platform is simple to use and one can customize it too.

We EasypeopleSearch use Dynamics 365. Microsoft products are integrated. You can create your apps or integrate third-party apps. The cloud ecosystem allows users to access enterprise systems from anywhere.

How frequently you use Dynamics 365?

Daily

What do you like the most about Dynamics 365?

Create your apps or integrate third-party apps.

Features entire feature sets as well as a la carte tools.

AI-driven workflow automation.

Consolidated data from all sources provides powerful analytics and business intelligence.

What do you like the least about Dynamics 365?

All functions require training.

Most users complain that the UI is difficult to use right away

The mobile app is buggy and lacks features

Some users report issues connecting to particular apps and tools using the mobile app.

The limited data storage means you'll need to buy more, increasing your total cost of ownership (TCO).

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jason Cordes

It gives everyone the insights to thrive by connecting your data, processes with intelligent business applications.

We CocoLoan use Microsoft Dynamics 365. It is one of the most popular CRM, ERP, and productivity suites. It is the cloud and modern version of Microsoft Dynamics AXAPTA.

How frequently you use Dynamics 365?

Daily

What do you like the most about Dynamics 365?

Data centralization is one of the most potent pros of Dynamics 365

It collects information from various sources and pours it into one hub

It can be easily integrated with multiple platforms

What do you like the least about Dynamics 365?

Not suitable for non-Microsoft Product users

Rigid configuration is another major con of D365

Once the installation or setup process is completed, it is difficult to change the configuration

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Krzysztof Szukiec

Good features and Expensive

Good features and Expensive

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Raul

Good

Good

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Deepika sain

Good product, few flaws

Pros: We are all on the same page with client records, no matter who looks at the record, it's the same and comprehensive. Cons: It seems to work slowly at least once a day and it would be better with some advanced email/phone call tracking.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Anonymous

Average review for Dynamics

Pros: Probably the biggest plus is that the Microsoft infrastructure allows easy syncing with any other Windows applications. Information and data can be easily transferred to other Microsoft systems. Cons: Dynamics was originally hailed as being friendlier to small businesses. It has since moved into the larger enterprise environment, and small businesses are feeling ignored and not served as well as they should be.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Alexander Summer

No complains and must try!

Microsoft Dynamics 365 offers a suite of functionality, not normally seen in most small, or standard CRMs. The ability to create automated workflows, for data import and export is fabulous. We love that it integrates natively with our Salesfusion Marketing Automation Platform. I am a huge fan of the activity feed, which you can selectively push certain actions or data to. We like to ability to push all the email responses, opens, clicks, to this area. This allows our reps to quickly and easily view any recent activity on the account that marketing has deemed of interest.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Hammy Havoc

Terrible

Pros: I just liked it's App. Cons: It is Archaic and convoluted platform.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
This profile is not claimed

Do you own or represent this business? Enter your business email to claim your Goodfirms profile.

Thank you for claimed

You have successfully submit request your claim