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Improve Call Quantity and Quality

Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant.
Talkdesk
2011
United States
  • Banking
  • Financial-services
  • Hospital-health-care
  • Human-resources
  • Information-services
  • Information-technology-services
  • Retail
  • Staffing-recruiting
  • Telecommunications
9 Industries
  • English
1 Language
Industries
  • Banking
  • Financial-services
  • Hospital-health-care
  • Human-resources
  • Information-services
  • Information-technology-services
  • Retail
  • Staffing-recruiting
  • Telecommunications
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Case Studies

Media

Talkdesk

Talkdesk Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
Focus of Auto Dialer Feature
  • Call Center Management
  • Call Recording
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
Focus of Workforce Management Feature
  • Administrative Control
  • Attendance Tracking
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Performance Monitoring
  • Skills Tracking
  • Time Tracking
  • Workforce Mobility
Focus of Employee Engagement Feature
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Feedback Management
  • Goal Management
  • Messaging
  • Payroll Management
  • Performance Management
  • Reporting & Dashboard
  • Resource Management
  • Shift Swapping
  • Time Tracking
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

Talkdesk Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Monthly Payment
Vendor pricing page Download Pricing Document
Plans & Packages
Standard
$75 Per Month

Talkdesk Reviews

3.0 2 Reviews
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Long Dai

Talkdesk works very well for our company's call center

We use talkdesk for all our inbound CS calls. Having a easy to set up and easy to use IVR was important to us. We enjoy all the features talkdesk provides.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Heather Dodd

Would not recommend...

It drops calls constantly, it connects to salesforce 1/2 the time and relates to the right case 1/4 of the time. Most of the time it causes me more work as I have to go in, find the call and try to relate it to the case I need it related to. Over all causes more work than its worth.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Talkdesk Integration

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