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Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant.
- Banking
- Financial-services
- Hospital-health-care
- Human-resources
- Information-services
- Information-technology-services
- Retail
- Staffing-recruiting
- Telecommunications
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
Talkdesk Core Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
- Call Center Management
- Call Recording
- Campaign Control
- Contact List
- Lead Management
- Predictive Dialer
- Preview Dialer
- Real Time Reports
- Scheduled Callbacks
- Administrative Control
- Attendance Tracking
- Budgeting/Forecasting
- Contractor Management
- Employee Lifecycle Management
- Employee Scheduling
- Performance Monitoring
- Skills Tracking
- Time Tracking
- Workforce Mobility
Talkdesk Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Plans & Packages
Standard
$75 Per Month
Talkdesk Reviews
Long Dai
Posted on Aug 06, 2020
Talkdesk works very well for our company\'s call center
Review Summary
We use talkdesk for all our inbound CS calls. Having a easy to set up and easy to use IVR was important to us. We enjoy all the features talkdesk provides.
Heather Dodd
Posted on Jul 28, 2020
Would not recommend...
Review Summary
It drops calls constantly, it connects to salesforce 1/2 the time and relates to the right case 1/4 of the time. Most of the time it causes me more work as I have to go in, find the call and try to relate it to the case I need it related to. Over all causes more work than its worth.
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