Salesforce CRM Overview
United States
Salesforce CRM is a top-notch cloud-based customer relationship management software for all business types. As a complete solution for CRM, Salesforce has been helping organizations transform from cost centers to growth engines with its exclusive services like lead management, sales force automation, sales forecasting, marketing, etc. The software supports a wide range of integration, including e-commerce platforms, BI solutions, automation tools, collaboration tools, etc. This AI-powered CRM gives a single view of a customer’s journey with its intuitive dashboard. Proactive customer support, robust security, and elaborated learning resources are noteworthy mentions of this software. Users can purchase licenses with a monthly or annual contract. The software offers a 30-day free trial.
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Salesforce CRM
Salesforce CRM

Salesforce CRM Core Features

CRM Features
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Sales Force Automation Features
  • Account Management
  • Campaign Management
  • Channel Management
  • Contract Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Sales Forecasting
  • Workflow and Approvals
Sales Forecasting Features
  • Access Control
  • Budgeting
  • Dashboard
  • Dynamic Modeling
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Reporting
  • Sales Trend Analysis
Lead Management Features
  • Contact Management
  • Lead Distribution
  • Lead Nurturing
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking

Salesforce CRM Pricing

Pricing Type
Flat Rate
Free Version
Payment Frequency
Monthly Payment, Annual Subscription
Plans & Packages
$25 Per Month

Salesforce CRM Reviews

4.3 (49 Reviews)

Salesforce CRM's robust features allows us to manage entire business with just a few clicks.

Vartika Kashyap
7 months ago

We ProofHub, at our company, are evaluating selecting a primary CRM software for our needs. We have zeroed in on the Salesforce Sales Cloud CRM platform in our evaluation process. The Salesforce Sales Cloud platform has robust features that allow you to track contracts, emails, and opportunities and manage them with just a few clicks.

Pros :
  • The status tracking of a lead via a given pipeline is a breeze.
  • The reporting on the platform is highly comprehensive.
  • he level of customization on offer is astounding. Everything can be changed, updated, or reconfigured as per your requirements.
Cons :
  • The onboarding process was a little cumbersome, as we didn't get much assistance during the setup process.
  • Even though the platform has many features, it tends to make things more complicated than they should be, resulting in a semi-decent user experience.
  • As a startup, pricing is a sensitive issue for us, and I would say it is one aspect where the Salesforce Sales cloud does leave a little to be desired.
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score

It is extremely powerful, very intuitive and easy to use

7 months ago

We Bombing Science use Salesforce because this software enables us to enjoy a wide range of features, like automatic task reminders, a streamlined workflow, and support for multiple languages. Salesforce allows you to collaborate effectively to analyze data, read and view reports, and use other features in real-time to stay on top of your work. In addition, Salesforce supports numerous platforms, including mobile, so that you can access it from various devices.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score

Salesforce is very versatile, user-friendly and customizable to fit the needs of any business

Kate Zhang
7 months ago

We Kate Backdrop use Salesforce as our CRM software, which has helped us a lot in keeping track of our customers and sales. We've been using Salesforce for about four years now. It's user-friendly and customizable, which makes it perfect for our needs. Salesforce is very versatile and can be customized to fit the needs of any business, no matter the size. It's also user-friendly, so even those who are not tech-savvy can easily learn how to use it. However, one downside is that Salesforce is slightly more pricey than other CRM software options.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score

Salesforce let's us focus our teams on developing new ideas and being more creative

7 months ago

We eSign Web Services Pvt Ltd have been using SalesForce for five years. It has helped our business in many important ways. With Salesforce, we can build, test, and deploy a custom dashboard in less than 15 minutes. Moreover, Salesforce CRM has a Sales Cloud feature that lets us keep track of customer records, contact information, backgrounds, etc. This can help us change our plans and strategies that make us do better. However, the cloud feature requires a stable and consistent internet connection that may not always be available.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score

More customization options

Jamie-Lee Kay
posted on 15/5/20

Being a CEO of The Other Straw, I found Salesforce is easy to use. It has more customization options too.

Salesforce is a better investment for businesses

posted on 14/5/20

Customer relationship management (CRM) software was developed about 30 years ago to help businesses better manage customer relationships and all the data involved with them. But now CRM software has become more powerful and complex than ever. Being an editor of Etia, I found Salesforce has the ability to quickly navigate to Accounts, Contacts, Deals, and Reports. You can easily drill down into specific contacts, for example, to view things like email address, phone number, and history of contact activity. When you become a Salesforce customer, you'll likely get a dedicated account manager and implementation specialist which will be very helpful in making new tools, but it is front-heavy in terms of implementation. Salesforce has more customisation and menu options. Ultimately, Salesforce is a better investment for businesses that get value out of advanced features.

A massive CRM with tons of features

Anh Trinh
posted on 12/5/20

I am the CEO of an online review publication - GeekWithLaptop, with 100% remote workers. I’ve used multiple CRM software to hire my remote employees and one of those CRMs is Salesforce. Salesforce is a massive CRM with tons of features. Sadly the interface isn’t very intuitive which makes it hard to use. I’ve only tried Salesforce for a month before moving to another CRM. It wasn’t because it was bad but because Salesforce is catered more for large businesses. 


  • Tons of features

  • Can integrate with many apps

  • Very customizable

  • Flexible and can be used outside of business

  • Very scalable 


  • Very expensive

  • Limited customer service

  • The interface takes getting used to

A complete CRM software package

Muhammad Ammar Shahid Hussain
posted on 12/5/20

I've used Salesforce software for CRM while working in SuperHeroCorp as Digital Marketing Manager. I used this software to deal with customers mainly using chat and email options and limited hands-on voice call options. Salesforce is a complete CRM software package. Along with this, I don’t think you’ll need anything else except Slack platform and a pair of headsets (Slack is chat software that allows you to talk to your colleagues and other departments around the world)  

 The Version I had used was having an integrated outsource communication software“NewVoiceMedia” and numerous options to resolve customer issues on the spot. From this software

I could quickly check the following things;

  1. No. of interactions customer had throughout his journey with the company

  2. Details of the previous chats 

  3. Action that the previous agent has taken to resolve a customer concern

  4. Automated templates that ask the customer to hold on more when the agent took a little longer to resume chat beyond a given wait time.

  5. Change the location for delivery.

  6. Track the rider.

  7. Chat popup alert tone.

  8. Chat with the rider.

  9. Voucher issuance / Generating Refund / Transferring chat to other agent or department

  10. A quick review of recent order details

  11. Updating special instructions to the restaurant upon customer request

  12. A notepad to note down things for a reminder

  13. Call-log to log the details of calls done.

  14. Colorful highlights on chat tabs as yellow/green/red to indicate new chat/customer replied/customer is waiting for reply.

  15. Voice call option

  16. Easy access to updated SOPs

  17. Sending and receiving emails including photo and videos

The Best thing I liked was that it was user-friendly. The interface was like an online teenage chat room with vivid colors and a big font size. Its processing speed was also excellent, and it doesn’t take long to access information. I had even dealt with 05 chats at a time and resolved everyone's issues within 20minutes. 

One thing had always disturbed me in it while dealing with many customers at a time; you need to open many backends to probe their issue. It usually creates a lot of confusion to do all this stuff on a single screen. It doesn’t have any option to drag the opened window to another screen so that you can feasibly cater to the customer individually.

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