Salesforce CRM

The No 1 Growth Platform for Digital Sales.

4.3 51 Reviews
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Salesforce CRM is a top-notch cloud-based customer relationship management software for all business types. As a complete solution for CRM, Salesforce has been helping organizations transform from cost centers to growth engines with its exclusive services like lead management, sales force automation, sales forecasting, marketing, etc. The software supports a wide range of integration, including e-commerce platforms, BI solutions, automation tools, collaboration tools, etc. This AI-powered CRM gives a single view of a customer’s journey with its intuitive dashboard. Proactive customer support, robust security, and elaborated learning resources are noteworthy mentions of this software. Users can purchase licenses with a monthly or annual contract. The software offers a 30-day free trial.
Salesforce.com
2003
United States
3 Industries
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Blogs
  • Webinars
  • Case Studies
  • On-Site Training

Salesforce CRM Core Features

CRM

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Sales Force Automation

  • Account Management
  • Campaign Management
  • Channel Management
  • Contract Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Sales Forecasting
  • Workflow and Approvals

Sales Forecasting

  • Access Control
  • Budgeting
  • Dashboard
  • Dynamic Modeling
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Reporting
  • Sales Trend Analysis

Lead Management

  • Contact Management
  • Lead Distribution
  • Lead Nurturing
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking

Healthcare CRM

  • Alerts/Notifications
  • Appointments
  • Campaign Management
  • Medical History
  • Patient Communications
  • Patient Management
  • Physician Management
  • Reports

Salesforce CRM Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription

Plans & Packages

Standard
$25 Per Month

Salesforce CRM Reviews

4.3 51 Reviews
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Abdullah Al Asif

Happy client

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Review Summary

Pros: Secure and easy to use.

Cons: N/A

Great experience with Salesforce

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Pros: Ease of use, get more leads, growing and nurturing leads is streamlined.

Cons: Contacting technical support at times is a bit tedious.

Jeff Mette

Average review for Salesforce CRM

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Review Summary

Pros: it can do anything with this software and put my opinions accordingly in it.

Cons: They need an admin specialist on staff to maintain the whole software system.

Regan McGregor

Over complicated

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Review Summary

Pros: Powerful

Cons: Overcomplicated

Overall Experience: Overcomplicated but required due to amassing of integrations.

Anastasiia Bobeshko

Intelligent software

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Review Summary

The ease of use for small companies is that Salesforce needs no software to install, and there are no hardware requirements. Since there's no need to set up a complicated internal network, the CRM can be up and running in just a few days. Best of all, small- and medium-sized business users get the very same platform as enterprise users, with all of the functionality that the largest companies have.

Good CRM Software

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Pros: It mentions whole data in a proper way.

Cons: Costly as compare to other product.

Overall Experience: Good

Raul Lopez

Its the best out there

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Review Summary

Pros: It's expandable and has a ton of feature add-ons readily available on the marketplace. Provides custom data analytics for sales forecasting

Cons: Great sales tool but could use customizing data access for cross-functional teams who don't use it regularly.

Brandon Castaneda

I like the product and will keep using it

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Review Summary

Pros: Super powerful

Cons: It has a bit of learning curve for new employees.

Laura Nierengarten

Excellent high quality customer service.

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Review Summary

Enterprise organizations tend to favor Salesforce.com who, in addition to demonstrating their ability to address the needs of large multi-national organizations, provides developer tools that enable professional engineers to extend the functionality of their offering. In addition, Salesforce integrates to a wide variety of other applications.

Prashant Karia

Overall Experience: Good

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Review Summary

Pros: Providing almost all the required things and Smooth

Cons: Expensive Customization

Savon Sampson

One of the most popular CRMs, but poor support and bad UX

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Pros: It's one of the most popular CRM, so most people are familiar with it. As such, it integrates with several other software tools out there.

Cons: It is tricky to set up and does take time. You also must have a large database for this to be worth it.

Fran Villalba Segarra

Salesforce Marketing Cloud Review

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Review Summary

Ties right into our CRM and allows us to use existing data to find our prospects on social platforms instead of having to do it individually on each platform with spreadsheets, etc. It also has great potential. Looking at a studio, you can find your CRM contacts on Facebook, AdWords, and Twitter and then send customized emails and messages, which is great.

Not the most intuitive platform

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I think my biggest issues are that the interface is not intuitive at all, and kind of like a maze. I have to have a checklist of exactly each function I need because otherwise, I wouldn't be able to find it. The interface is also very outdated and the reason that we are looking at alternative options for emails.

Akshay Unnikrishnan

Good

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Review Summary

Pros: I can manage what I was in need of very easily.

Cons: Sometimes it delays to save the data.

Rohit Arora

Fair

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Review Summary

Pros of this Software: More sales responses, easy to use.

Cons of this Software: reliability.

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