Top BPO Companies

Perusing online for top BPO companies? Get the curated list of top Business Process Outsourcing companies by the research team of GoodFirms with verified reviews. Outsourcing BPO services empower the optimum use of assets by enabling corporate executives to think about core business strategies. Likewise, BPO spares time and encourages the officials to investigate new income territories, quicken different undertakings and focus on their customers thereby improving productivity. Business Process Outsourcing service enables the organization to keep up lower rates with better service arrangements, thus giving them a superior market position. In need of one? Just go through the rundown underneath and find your BPO company.

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List of the Top BPO Companies

  • 1. CIENCE

    Sales Conversations Start Here
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    CIENCE is a People-as-a-Service (PaaS). Our tech-enabled team members are accomplished, well-trained, positive forces of business change for our client companies. Our culture empowers our team to quickly solve problems and drive results for our clients. We work with the best brands, enterprise companies, and startups ... learn more about CIENCE

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    NA
    250 - 999
    2015
    United States, Malaysia
  • 2. Helpware

    Amazing Customer Experiences. Together.
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    Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a tea ... learn more about Helpware

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    NA
    1,000 - 9,999
    2015
    United States, Mexico
  • 3. 24-7 Intouch

    Global Contact Center Outsourcer
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    24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via ... learn more about 24-7 Intouch

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    < $25/hr
    10000+
    United States
  • 4. Bill Gosling Outsourcing

    Not Your Average Call Center
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    Let's take customer communications further, together. With over 60 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true: What matters less is what we’ve done in the past… What matters more is how your brand get ... learn more about Bill Gosling Outsourcing

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    $150 - $199/hr
    1,000 - 9,999
    1955
    Canada, United Kingdom
  • 5. MAX BPO

    Business Process Outsourcing Services
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    Max BPO is a leading business process outsourcing & call center services company. We have been providing our services for more than 21 years across 4 continents and 30+ countries. We have served more than 100 clients under 8 domains and more than 50 subdomains. Our services caters to different industries includi ... learn more about MAX BPO

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    < $25/hr
    250 - 999
    1997
    India, Canada
  • 6. Fusion BPO Services

    Multilingual Inbound and Outbound Call Center
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    With 33+ years of industry experience, Fusion BPO Services Group offers call center outsourcing services to over 250 businesses globally. Fusion delivers call center services in 40+ languages from 10 countries and 22 locations around the world. Fusion has offices in the US, India, Canada, El Salvador, UK, Albania, Phil ... learn more about Fusion BPO Services

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    $25 - $49/hr
    10000+
    2004
    United States, India
  • 3C Contact Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share, and maximizing your understanding of your customer relationships.

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    < $25/hr
    2 - 9
    Canada
  • SureCall is a 24.7.365 outsourced multimedia contact center that is set apart by state of the art technology, flexible architecture, and streamlined programs. We are leaders in the industry and have received several awards and recognition for our service excellence. We are much more than just a contact center we truly ... learn more about SureCall

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    $25 - $49/hr
    10 - 49
    1979
    Canada, United States
  • 9. Extend Communications

    24/7 Call Centre & Answering Service
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    Extend Communications is leading edge in Ontario call centre technology. We provide inbound call centre and telephone answering services as well as emergency dispatch contracts to various corporate clients across Ontario and throughout other regions of Canada and the USA. Our call centre operations are based in Brantfo ... learn more about Extend Communications

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    $50 - $99/hr
    50 - 249
    1956
    Canada
  • 10. CPM

    Connect. Interact. Resolve.
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    Over the past 15 years we have earned a reputation as being one of the best outsourced contact centre providers in Canada, specializing in voice and digital services. With continuous investments in technology and people, our goal is to provide the best brand experience to your customers and give deep insights about the ... learn more about CPM

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    < $25/hr
    2 - 9
    2002
    Canada
  • 11. AnswerPlus

    WE DON’T SLEEP SO YOU CAN.
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    AnswerPlus is a 24/7, inbound Call Center specializing in Customer Service & Virtual Reception solutions. Not your typical answering service AnswerPlus takes pride in having a unique and award winning approach to Customer Service. Our answering service and call center design team becomes fully versed on each cli ... learn more about AnswerPlus

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    $50 - $99/hr
    250 - 999
    196
    Canada
  • 12. Select Call Centre

    Your Calls Answered By Award-Winning Service
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    Select Call Centre has been serving the North American market for 50 years! At our core, we are focused on providing high quality customer service to and for our clients. Our Always Live service ensures that a friendly and informed voice is ready to serve whoever is on the other end of the line, whenever they choose to ... learn more about Select Call Centre

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    $50 - $99/hr
    50 - 249
    1969
    Canada
  • Providing Quality Answering Services since 1993! At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years. Our state-of-the-art systems insure that your calls are delivered to us 24 hours a ... learn more about Big Sky Call Centers Inc.

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    $50 - $99/hr
    10 - 49
    1993
    Canada
  • We are a business to business development and customer service firm, with an experience team of CSR, appointment-setting and lead generation specialist. Our focus is to enhance the relationship between our clients and their new and existing customers. Our customer service and appointment setting is designed not on ... learn more about Appointment Setter

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    NA
    50 - 249
    Canada
  • 15. One Contact

    Customer service solutions
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    Founded in 2005, OC Communications Group Inc. is a mid-size, BPO (Business Process Outsourcing) solutions provider focused on delivering added value for our clients at each touch point along the customer journey. Our strength is in our ability to develop customized customer engagement solutions designed to be an ext ... learn more about One Contact

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    < $25/hr
    2 - 9
    2005
    Canada
  • Imagine a complete solution that allows you to accept and track all your calls, emails, faxes and generates a presence on the Web. You will never lose a customer as a result of a missed call or bad customer service ever again. Visualize how much time you will save not having a member of your staff do all of this b ... learn more about Answer North America

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    < $25/hr
    10 - 49
    Canada
  • 17. OneCall Contact Center

    OUTSOURCING CALL CENTER SERVICES
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    OneCall Contact Center, LLC offers an on-demand workforce of onshore virtual agents for small businesses. Our business solutions include customer service, outbound sales and lead generations with multi-channel servicing. With no call center overhead or wasted idle time, our pay-per-use model scales to meet seasonal ... learn more about OneCall Contact Center

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    $50 - $99/hr
    10 - 49
    2013
    United States
  • Customer experience of things is what we’re all about. Thinking outside the box and our relentless effort to advance the standard is the very fabric of Call Center Guys. A lot of companies can take or make a call, our focus is to live where your customers live. Customers expect anything, at anytime, from anywhere ... learn more about Call Center Guys

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    < $25/hr
    50 - 249
    2015
    Canada
  • 19. Triniter

    A reliable outsourcing at $1049/mo/person
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    Triniter helps top companies to expand and build specialized teams in customer service, back-office support, automation and AI. We have a global presence having offices in Miami, Manila, and Chennai. We have the highest customer retention and repetition rate in the industry which speaks for our quality. ... learn more about Triniter

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    NA
    1,000 - 9,999
    2015
    United States
  • 20. LimTC

    Your Vision. Our Solution!
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    We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business and growing your customer base. Whether ... learn more about LimTC

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    < $25/hr
    50 - 249
    2017
    Ukraine
  • 21. Contactopia

    Outsource Service Provider of Call Center Services
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    Since 2004 we have been specializing in leasing our call center operational and management expertise to a growing portfolio of global clients.

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    NA
    50 - 249
    2004
    United Arab Emirates
  • 22. Web Design Sun®

    Bring Your Ideas To Life!
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    We are Web Design and Development Fully Remote Company focused on Client’s Results and Revenue. Let’s be honest – your revenue is very important to us, your success is our reputation. Our income depends on the effectiveness of the business solutions we provide. These are not empty words. Your resul ... learn more about Web Design Sun®

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    $25 - $49/hr
    10 - 49
    2012
    Spain, United States
  • 23. Unity Communications

    Your BPO Partner in the Philippines and Costa Rica
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    An INC5000 company - We are a USA Based international BPO with centers in the US, Philippines, and Costa Rica. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB ... learn more about Unity Communications

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    < $25/hr
    250 - 999
    2009
    United States, Costa Rica
  • 24. TechSpeed

    DATA SERVICE SPECIALISTS
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    TechSpeed is a fast-growing premium Data Management service provider that enables clients to strategically outsource their data management in a cost-efficient way. TechSpeed has been providing innovative data processing solutions, personalized customer service and globally competitive pricing since ... learn more about TechSpeed

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    < $25/hr
    50 - 249
    2002
    United States
  • 25. Concert8 Solutions Inc.

    Outsourcing for the New Economy
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    Proudly Canadian with headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.   ... learn more about Concert8 Solutions Inc.

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    NA
    50 - 249
    2018
    Canada
  • 26. Dynamic Business Outsourcing Solutions

    Our business is growing your business!
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    DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and a broad range of expertise across most industries. We claim a ... learn more about Dynamic Business Outsourcing Solutions

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    NA
    50 - 249
    2015
    Philippines
  • In 2015, a small business startup in India was making strides when it decided to set up operations in Delhi, back then a sleepy little city Patna in Bihar. Operations, though, were far from sluggish as Technosys IT Management started receiving calls as an inbound call center with less than 10 people that first year, an ... learn more about Technosys IT Management Pvt. Ltd.

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    < $25/hr
    50 - 249
    2015
    India
  • 28. Remote Team Solutions

    Building great teams for great companies
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    In Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great place to work where we make sure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed at the same time that we are he ... learn more about Remote Team Solutions

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    NA
    50 - 249
    2014
    Mexico, United States
  • We foresee the future, we originate ideas, we befriend corporate challenges & we create the unbelievable.” - Plaxonic Technologies An organization with some of the most intellectual minds working together, Plaxonic believes in - “inventing advanced technologies & innovating them further to invent ... learn more about Plaxonic Technologies

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    $25 - $49/hr
    50 - 249
    2013
    India, United States
  • REAL PEOPLE, REAL SKILLS eMentalist is the realization of the entrepreneurial dream of Mr. Dharmendra Tirdia. Founded in 2016, eMentalist, today, is 30+ strong, with an interesting amalgamation of skills and experience. We are a privately held firm with a unique advantage- at the helm of our ship is an industry stal ... learn more about eMentalist Outsourcing Services Pvt Ltd.

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    NA
    10 - 49
    2016
    India
  • 31. BEETSOFT

    Faster and Better
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    BEETSOFT is an IT Consultancy, Outsourcing, Annotation and BPO company based in Vietnam and Japan. We cater to SMEs and MNC’s all around the globe by providing high-end services at a cost-competitive price. With 9 plus years of IT Consultancy and Outsourcing, BEETSOFT is play ... learn more about BEETSOFT

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    < $25/hr
    250 - 999
    2014
    Vietnam, Japan
  • 32. Remote CoWorker

    Get ready to rocket your business ahead
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    RemoteCoWorker.com is an experienced team of experts that have established roots while working with Filipino VA’s. Remote Co-Worker was a response to seeing both the proliferation of jobs that do not get filled with the correct VA people with the correct skill set and knowledge for the job, and, virtual professio ... learn more about Remote CoWorker

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    NA
    1,000 - 9,999
    2013
    United States
  • 33. First Page Digital HK

    We build traffic, leads & sales for your business.
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    First Page Digital is a digital marketing solutions agency. We help companies with SEO, PPC, Social Media Paid Advertising, and much more! Established in Singapore in 2011, we have helped companies adapt to the digital age and take advantage of innovations within the marketing sphere. Our efforts enable clients to get ... learn more about First Page Digital HK

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    $150 - $199/hr
    10 - 49
    2011
    China
  • 34. Stepping EDGE

    Solutions beyond EDGE
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    Stepping EDGE - Having More than a decade of experience in eCommerce, Product development, Staff augmentation, Business Process Outsourcing & Digital Marketing. We're a team of 20+ have been focusing primarily on client satisfactions. With our well places sources and solid research network, we ensure that our c ... learn more about Stepping EDGE

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    $25 - $49/hr
    10 - 49
    2018
    India
  • 35. ARDEM Incorporated

    People.Process.Technology.
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    ARDEM incoporated is outsourcing & automation experts who help established companies improve operational efficiency & reduce overhead. We believe in diving deep and truly understanding our clients. This enables us to engineer solutions that match their present and future goals for business growth and improve ... learn more about ARDEM Incorporated

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    NA
    250 - 999
    2004
    United States
  • 36. VCare Customers

    VCareCustomers is call center company in India
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    VCare Customers is the best with loyalty, persistence, determination and hard work. We have the technologywhich provide excellent call center outsourcing solutions to our prestigious clients. 

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    NA
    50 - 249
    2015
    India
  • Outsourcing to New Zealand provides up to 30% cost savings, cutting edge technology and #1 global customer service rating. 2B Connected offer lead generation & contact centre outsourcing for small to large businesses. With our simple, transparent packages get your free no-obligation quote & start tomorrow. ... learn more about 2B Connected

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    NA
    50 - 249
    2018
    New Zealand
  • 38. CrewBloom

    Growing businesses with affordable, global talent.
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    Small and medium-sized companies struggle to compete against their large competitors because they can’t afford top talent. We’ve solved this problem. On average, our existing client partners save up to 50-70% on recruitment and employee expenses while reducing their recruitment lead time to 2-3 weeks.  ... learn more about CrewBloom

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    < $25/hr
    50 - 249
    2016
    United States
  • 39. Pivotal MD

    Dedication Beyond Measure
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    Pivotal MD offers nationwide medical billing services and life cycle solutions for medical providers. We blend our extensive medical billing knowledge and expertise to help our clients receive maximum possible reimbursement. We also have a contracting and credentialing team who works hand in hand with our billing team ... learn more about Pivotal MD

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    NA
    50 - 249
    United States
  • Magicmind Technologies is an ISO 9001, 20000, & 27001 certified and NASSCOM and CII affiliated enterprise. It is an award winning, leading Mobile app development, ITes and Outsourcing Company. This company provides web design, web development, mobile apps development, software development, and digital marketing sol ... learn more about Magicmind technologies Limited

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    < $25/hr
    50 - 249
    2016
    India, United States
  • 41. MattsenKumar LLC

    Be Bold; Be Transparent; Be More
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    MattsenKumar is one of the leading Business Process Outsourcing service providers for leading organizations across the globe. Headquartered in the US, our delivery centers are based out of Gurugram and Jaipur in India. We have worked some of the leading names in industries like BFSI, E-commerce, Media & Entertainme ... learn more about MattsenKumar LLC

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    $25 - $49/hr
    1,000 - 9,999
    2005
    United States, India
  • 42. Belkins

    Sales Development, Lead Generation, Research
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    Belkins is the most in-depth way to accelerate Outbound Sales. We provide a dedicated sales team, whose primal goal is to target YOUR prospects, design account-based sales campaigns and convert pre-qualified prospects into qualified Sales Appointments. We deliver a Predictable Sales Funnel Solution and support it with ... learn more about Belkins

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    $100 - $149/hr
    10 - 49
    2017
    United States, Ukraine
  • 43. SkyWeb Service

    Fast Forward Services to You
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    SkyWeb Service is an Data Entry outsourcing company in New Delhi, India. We're establish in 2009, we serve our services worldwide from last 10+ fabulous years. We provides quality and timely results to its consumers and clients’, delivering quality-oriented services to its clients is what SkyWeb Service re ... learn more about SkyWeb Service

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    NA
    10 - 49
    2009
    India
  • 44. EcomVa

    360 eCommerce Coverage
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    Ecomva’s Virtual assistant services help businesses in several ways as they have skills, time, and resources. Remote work is becoming highly popular and giving new opportunities to businesses. They allow scaling businesses rapidly and making more money. No restrictions on working hours as they are active every ... learn more about EcomVa

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    < $25/hr
    50 - 249
    2017
    United States
  • 45. HYPE Dhaka

    Online Growth Marketing Solution for Your Brand
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    Who We Are: RB Digital Limited (Brand Name: HYPE Dhaka) is a Digital communication agency located in Dhaka, Bangladesh. HYPE is committed to providing an actionable online strategy to ensure revenue stream and growth for their partners using the web, mobile and social tools. What We Do: RB Digital Limited (Br ... learn more about HYPE Dhaka

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    < $25/hr
    10 - 49
    2015
    Bangladesh

Buyer’s Guide

What is BPO?

Business Process Outsourcing, or commonly abbreviated as BPO, refers to the process of subcontracting the non-primary organizational functions and activities to a third-party service provider. Businesses may choose to outsource either the back-office services, front office services, or both. Examples of back-office BPO solutions are accounting, payroll, IT services, human resources, etc., whereas front office BPO deals with customer-related services, including tech support, marketing & sales, etc. BPO is also called Information Technology Enabled Services (ITES).

The BPO options are divided into three categories based on the location of the service provider company in relation to the client company:

1. Offshore - Offshore outsourcing is when the vendor is located in a distant country. For instance, a client company located in the USA subcontracts services to India.
2. Nearshore - Consider the location of the client company and the BPO service provider to be neighboring countries. For example, the USA and Canada.
3. Onshore - When BPO services are outsourced within the same country is known as onshore outsourcing. The partner companies can, however, be located in different states or cities. To cite an example, if a San Franciscan company partnered with a BPO vendor situated in New Jersey.

On the basis of services, BPO is divided into three segments:

1. Knowledge Process Outsourcing (KPO): KPO refers to the outsourcing of information-related activities to individuals possessing expertise in a specialized area to assist with research, analysis, consultancy, etc.
2. Legal Process Outsourcing (LPO): LPO deals with the outsourcing of legal processes ranging from a lower-level to higher-level operations. These services involve document review, legal research, contract drafting, etc.
3. Research Process Outsourcing (RPO): RPO assists in studying and gathering value-added information to help decision-makers in identifying potential threats or opportunities. It can be financial research, curating company profiles, etc.

How Does Business Process Outsourcing Work?

BPO deals with the complete transfer of a specific business process to an external service company. The autonomous service providers improve the experience of their customers and provide excellent client service. The client company identifies the services they wish to deploy as well as selects an appropriate vendor to team up with. Once the hiring process is complete, the client hands over the subcontracted services to the vendor and each organization proceeds with their designated tasks. The service provider can either be paid every month or after the completion of the project.

What Are the Benefits of BPO Services?

Business process outsourcing offers a wide range of advantages to the contracting company:

1. Cost Reduction:

Cost reduction is one of the most prominent reasons why businesses opt for BPO services. Organizations can substantially reduce their labor cost and infrastructural expenditures by outsourcing various services. The best of business process outsourcing companies strive to improve business functions by eliminating unnecessary steps and over-spending. Moreover, an ideal BPO partner can offer non-core business services efficiently while lowering the costs for your organization. Apart from gaining "tax benefits," businesses can also hire firms at a lower amount while outsourcing processes to developing countries. 

2. Focus on Core Functions: 

BPO allows a company to assign all non-core business processes, like cheque writing, third party billing, payrolls, etc. By doing so, it allows the client company to focus on their organization's core competencies. Besides, business process outsourcing companies assist the business in avoiding investments in expensive equipment or facilities concerning the functionalities. Moreover, the business doesn't require to set up or train a team of experts to tackle the non-core features. The decision-makers and managers can assign and prioritize the taskforce to better achieve the business goals.  

3. Global Expansion:

The top BPO companies can dedicatedly work irrespective of the time zone. For instance, an organization that requires an operations 24/7 call center to deliver unmatched client satisfaction to their customers must hire a BPO services provider with the ability to offer round-the-clock assistance. Moreover, businesses planning expansion across different locations (worldwide) must team up with BPO companies that are locally situated. The on-site BPO service providers are aware of the workings of the local industries, as well as the regional language and culture, to accordingly assist the local prospects and clientele.

4. Company Growth:

Business process outsourcing companies are up-to-date with the latest technology and innovation and can integrate these techs into their clients' business. This improves the quality, efficiency, as well as the turnaround time, resulting in better customer service and high levels of customer satisfaction. The BPO service providers employ a team of experts with extensive experience in their fields to deliver the best results. Besides hiring BPO services, businesses do not need to invest in cutting-edge technology, which boosts the growth of the product and the organization. 

5. Flexibility:

Another great advantage of outsourcing the business processes is the flexibility it offers. Most BPO companies provide clients' services that are highly scalable to meet their changing requirements. Organizations can easily plan business expansion and support company acquisitions, as well as consolidations, and joint ventures without investing extensively in setting up an in-house team. The top BPO companies can efficiently handle unexpected surges or drop in the workload. The team works diligently to meet deadlines and expanding business goals with increased speed and efficiency.

What Are the Different Types of BPO Services?

The following are the most commonly outsourced BPO services:

1. Back Office Services:

Back Office Services is managing non-customer-facing tasks. It is one of the essential services for any organization. These services range from data entry, content moderation, eCommerce tagging, etc. Outsourcing back-office service is beneficial as the service provider can regularly offer maintenance and supervision required to the data. They curate personalized solutions to cater to your specific requirements. The service partner can also scale their solutions to deliver optimal results.

2. Call Center Services:

The rising need to offer the best customer service drives businesses to set up a multi-channel contact center. However, handling multiple customer communication channels in-house is an expensive proposition. This is why the majority of companies are outsourcing call center services to offshore partners instead of investing in in-house facilities, equipment, and technology. The service provider assigns a team of experts to manage a variety of client requirements and effectively boost customer satisfaction. Additionally, these call center executives are trained to address and control peak volume overflow, whether it is inbound calling or outbound calling.

3. Chat Services

With most businesses going online, it is a crucial step for organizations to set up a live chat customer support system. However, having an in-house chat operator can be expensive and tiresome. By outsourcing chat services to dedicated and experienced chat operators, businesses can aptly handle vast volumes of chat requests. Live chat solutions also eliminate the wait time, allowing customers to connect directly with a representative and resolve their queries. Moreover, quick and effective responses will encourage clients to do business with the firm more often.

4. Lead Generation:

Lead generation is an essential segment of sales and marketing. Partnering with a trusted and experienced lead generation company enables the sales team to spend time focussing on closing the deals rather than chasing dead ends. In addition, the sales team can efficiently work with qualified prospects, thereby saving vital time. By outsourcing lead generation to sales specialists, the company can help expand the sales reach into new verticals.

5. Medical Billing:

Medical billing is a challenging task for many medical practitioners and hospitals who lack access to the skilled workforce to perform billing tasks properly. Apart from saving time and money, outsourcing medical billing enables doctors to focus mainly on patient care. Pharmaceutical billing companies hire experienced staff with the expertise to handle vast amounts of billing procedures and eliminate chances of errors. These service companies also warrant policies compliance with internal and external audits.

6. Payment Processing:

Having an in-house payment processing, maintaining it, and keeping it up-to-date is an expensive and time-consuming process. By outsourcing payment processing services to a trusted firm will increase security as they have specific protocols required to protect the financial information of the company from any fraudulent activities such as cyber theft. Having an updated payment processing allows businesses to make informed decisions concerning their finances.

7. Technical Support:

Several companies outsource technical support, such as web hosting supports, cloud managed services, server management services, infrastructure services, etc. The businesses can thus reduce expenses required to hire and train the IT staff for support operations. Moreover, organizations gain access to advanced technology and experienced technicians employed by the service partner.

What are the Risks of Business Process Outsourcing?

There are several risks present while planning out a partnership with a BPO company. Hence it is imperative that the clients not only identify these complications but also tackle these issues. Below are the most common problems of outsourcing BPO services and their solutions:

1. Operational Risks:

Operational risks mainly involve a potential decline in the quality and efficiency of the services. Companies tend to rely on the service provider to manage all their functionalities entirely and can end up losing control over the process. Moreover, this over-dependency can result in significant losses in terms of money and productivity if the vendor encounters lapses in their work.

Organizations must opt for BPO partners who can not only maintain quality but also counter quality inconsistency over time. The BPO service provider must schedule reporting processes frequently in order to monitor the performance and productivity of the business operations. 

2. Security Threats:

One of the most significant drawbacks of outsourcing is the lack of protection of sensitive data and classified information of the client company. The information could be the organization's intellectual property or data related to the company's customer base. The threat of security breaches and data leakage may cost a business its reputation as well as money.

Consider a vendor who is trustworthy and reliable. Establish a non-disclosure agreement to ensure that there aren't any data breaches from the service firms' end. 

3. Communication Barriers:

Lack of an active communication channel can result in gross miscommunication and delays in the overall processes. Moreover, if a business opts for multiple service providers speaking diverse languages, a language barrier can also prompt the loss of feedback between different departments. 

Opt for a partner that has language compatibility. However, if the service provider is to reach specific demographics, then hire a company that speaks both the local and your language. Select a partner that offers to train their staff in language proficiency, voice and accent neutralization, and cultural relevance.

How to Choose a Business Process Outsourcing Vendor?

Partnering up with a BPO service provider to support business outsourcing needs can be extremely difficult. Businesses must review several details prior to selecting one specific company. The client company must go through the following list while considering hiring a BPO vendor:

1. Define Your Requirements:

Start by defining the exact requirements of the business process to the service provider. Discuss with the potential vendor concerning the type of work you expect, the long term gains with respect to the cost and skill, along with the plans for business expansion, etc. After laying out the requirements, inquire about their intention to proceed with the functionalities. This will allow you to gauge their capabilities and caliber to execute the business operations optimally.

2. Budget:

Before hiring a BPO service agency, the client company must analyze their budget. BPO services can be acquired over the most modest investments. However, the main concern is deciding the amount you are willing to pay and locating an agency that coordinates with your prices. It is advisable to stay open to alterations in the budget since BPO companies are better versed regarding the investments needed to accomplish the desired goals. Make sure to get quotations from numerous vendors before finalizing the right partner.

3. Portfolio:

Evaluating the portfolio of a BPO service company is the best method to gain insight into the working pattern and the project type managed by them. This will also highlight any hurdles faced by their past clients and the steps taken by the BPO company to resolve them. Ask for recommendations from previous customers to better identify the strengths and vulnerabilities of the prospect vendor. It is advisable to check independent, third-party reviews and rating platforms, such as GoodFirms, to examine and weigh their candidature. 

4. Certifications and Infrastructure:

Before finalizing the deal, it is imperative to check the certifications acquired by the prospective firms. Depending on the type of services you require, request to view relevant certificates and attestations accomplished by them. It will help you in understanding their expertise and applicability in the field. Moreover, if the service requires extensive gadgets and infrastructural supplements, ensure that the BPO company has these facilities already in place for the smooth accomplishment of your business processes.

5. Easy Exit Process: 

Several businesses outsource their operations for a specific amount of time. After concluding the project, the top BPO companies ensure a tranquil and hassle-free transference of the business process and related information. Besides, partnering with a BPO services company that is upfront concerning their exit process and transfer conditions (if any) is a smart decision. It is advisable to analyze any clause mentioned in the contract pertaining to the termination of the partnership carefully as well as adding specific requirements after a thorough discussion between the two parties.

GoodFirms Research Process:

GoodFirms examined the top BPO companies based on three vital evaluation criteria, viz., Quality, Reliability, and Ability, which aids service seekers in contemplating and choosing the right partner for their enterprise. The specialist researchers at GoodFirms have scrutinized the quality offered by the service partners and curated the above-mentioned BPO companies list. The list is designed only after the thorough analysis of each participant on their portfolio, market penetration, domain expertise, and the scalability of the solutions delivered. These BPO service providers are further judged based on the reviews offered by their prior clients.

GoodFirms is always welcoming new as well as established BPO firms to expand our catalog. BPO services companies can get ranked in our Research section by providing credentials for their work.

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