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List of the World's Top BPO Companies | Best BPO Service Providers

  • Helpware

    Amazing Customer Experiences. Together.
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    Helpware is a People as a Service outsourcing company. With Google and Microsoft in its client portfolio, it is one of the industry's best business process outsourcing (BPO) companies, offering a wide range of core services like Content control and Verification, Back Office Support, Startup Acceleration, etc. &n ... read more about Helpware

    "Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs"
    Joe Jaeger, CEO / Head of Client Success and Product Strategy at Statecraft Simulations, Inc.
    NA
    1,000 - 9,999
    2015
    United States, Mexico
  • BIG OUTSOURCE

    Top 1 Outsourcing Company for SMEs
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    #1 Outsourcing Company for SMEs Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific. We embarked on our journey in 2014 as a humble t ... read more about BIG OUTSOURCE

    "Big Outsource are very responsive everytime and keep progressing"
    Claudio Mucciacciaro, Applications Specialist at Waymo
    < $25/hr
    250 - 999
    2014
    Philippines
  • Infosearch BPO Private Ltd

    Annotation, BPO, Data & Call Centre Services
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    Infosearch BPO is a Global Business Outsourcing Company that specializes in various Annotation, Data Management, BPO & Call Centre Services. We are a 16+ years old company with huge experience in variety of projects. This ISO Certified Company handles all projects with trained in-house employees for 24x7 supported ... read more about Infosearch BPO Private Ltd

    < $25/hr
    250 - 999
    2005
    India
  • Wing Assistant

    #1 managed virtual assistant service.
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    Providing top-notch Virtual Assistant services, Wing Assistant is one of the industry's best business process outsourcing (BPO) agencies. It caters to industry-wide requirements for virtual assistants from General and Admin VA to Sales, Outreach, and CSR VA. It can be the best growth partner for SMBs and Startups. ... read more about Wing Assistant

    "Great talent, highly recommend for staffing for assistants and content writers"
    Vincent Phamvan, Founder at Vyten
    < $25/hr
    10 - 49
    2018
    United States, South Africa
  • Trango Tech

    Driving Change Through Technology
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    Trango Tech is a 360° digital transformation company that creates tailored software solutions for multiple global sectors. Our aim is to help businesses enhance their growth and be updated to technological advancements while managing complex issues efficiently and effortlessly.  We have a team of 200+ talente ... read more about Trango Tech

    "Thank you for suh a user-friendly app"
    Мария Антонова, HR – Selecty at Northbank
    < $25/hr
    250 - 999
    2003
    United States, United Kingdom
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  • CIENCE

    Sales Conversations Start Here
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    CIENCE is a People-as-a-Service (PaaS). Our tech-enabled team members are accomplished, well-trained, and positive forces of business change for our client companies. Our culture empowers our team to solve problems and quickly drive results for our clients. We work with the best brands, enterprise companies, and startu ... read more about CIENCE

    "Astonishing Lead Gen Service With Marvelous Results in a Short Time"
    Joe Gardenbelle, Marketing Specialist at Hirebook
    NA
    250 - 999
    2015
    United States
  • Belkins

    Close more deals with ROI-focused lead acquisition
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    Belkins is a B2B lead acquisition agency that specializes in helping businesses generate high-quality leads and close more deals. Belkins has been the award-winning agency for 5 years in a row and has 1,000+ loyal customers with a 95% retention rate in 50+ industries across the globe. The team already booked 300K ap ... read more about Belkins

    "Impressive lead gen process"
    Leyla Khammud, PR manger at Stripo.email
    $100 - $149/hr
    250 - 999
    2017
    United States
  • Triniter

    A reliable outsourcing at $1049/mo/person
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    Triniter is a highly awarded business process outsourcing company. It excels in providing clients with Customer support services and Back office support services and has expanded in the field of Automation and AI as well. It boasts of 1100+ happy clients and offers lucrative prices for its services.  

    "They have been a partner for our outreach campaign for a year now"
    Johnny Pethulus
    NA
    1,000 - 9,999
    2015
    United States
  • Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based diverse, qualified and dedicated team that works 24 hours per day to help clients in North America, Canada, Australia and Asia-Pacific expand their global footprints with our Business Process Outsourcing (BPO) Services. As part of our contin ... read more about Innovature BPO

    "Great Experience, Highly Recommend Innovature"
    Grant Mallory, Digital Asset & Photography Manager at The Hillman Group
    $25 - $49/hr
    50 - 249
    2015
    Vietnam
  • Contactopia

    Outsource Service Provider of Call Center Services
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    Contantopia is a leading provider of business process outsourcing services. With a focus on customer relationship management (CRM) and 18 years of experience in call center services, this company is an expert in BPO services. Based in Dubai, it offers phone, WhatsApp, and social media communication services.   ... read more about Contactopia

    "Ensured that all goals are achieved with high quality and in a timely manner."
    Antonis Constantinidis , Regional On Premise & Culture Marketing Manager at Redbull
    NA
    50 - 249
    2004
    UAE
  • Uniquesdata

    A trusted name when it comes to outsourcing
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    Uniquesdata is an international data management outsourcing enterprise delivering solutions like data digitization services, data processing services, data conversion services, data analytics services, scanning-indexing services & web research services. In 2009, we began with a motto- Provide bespoke solutions to b ... read more about Uniquesdata

    "I love how much they care about their employees."
    Benson Johnson, International engineer at SAIC at SAIC at SAIC
    $25 - $49/hr
    250 - 999
    2009
    India
  • SkyTech Solutions has over a decade of experience providing seamless BPO services to its global clientele. It offers Back office support, Customer support, Telemarketing, Virtual assistants, Digital marketing, and many more business process outsourcing services to clients and is a leading name in the industry.   ... read more about SkyTech Solutions

    "One of the best providers for clipping path and other..."
    Cristiano Cannella
    < $25/hr
    50 - 249
    2013
    Bangladesh
  • Unity Communications

    Your BPO Partner in the Philippines and Costa Rica
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    Unity Communications is one of the USA's best business process outsourcing (BPO) companies. It has BPO call centers in the US, Philippines, Costa Rica, and Mexico. It offers a wide range of services like Call center support, Data entry outsourcing, Technical support outsourcing, and Healthcare support outsourcing, ... read more about Unity Communications

    "UCaaS PProject"
    Matt Schnurr
    < $25/hr
    250 - 999
    2009
    Philippines
  • TechSpeed Inc: Pioneering AI-Driven BPO Solutions: Women Owned Technology company founded in 2002, TechSpeed Inc pioneers the era of AI-driven Technology as the first AI-driven Business Process Outsourcing (BPO) service provider. With advanced AI technology automation and Human in the Loop support, TechSpeed enabl ... read more about TechSpeed

    "Great turnaorund"
    Étienne Demeules, CPA
    < $25/hr
    50 - 249
    2002
    India
  • Medwave Billing & Credentialing

    Premier Medical Billing & Credentialing Services
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    Medwave Billing & Credentialing is located in Cranberry Township, Pennsylvania. We are dedicated to providing the best medical billing and credentialing services. Our team of experience professionals do the job right and provide medical practices the peace of mind they deserve.Whether setting up a new ind ... read more about Medwave Billing & Credentialing

    "Excellent and reliable medical billing staff"
    Victor von Heute
    < $25/hr
    2 - 9
    2000
    United States
  • In 2015, a small business startup in India was making strides when it decided to set up operations in Delhi, back then a sleepy little city Patna in Bihar. Operations, though, were far from sluggish as Technosys IT Management started receiving calls as an inbound call center with less than 10 people that first year, an ... read more about Technosys IT Management Pvt. Ltd.

    "Excellent customer service"
    Rohit Anand, DM Executive at at Digicia Technologies
    < $25/hr
    50 - 249
    2015
    India
  • eMentalist is the realization of the entrepreneurial dream of Mr. Dharmendra Tirdia. Founded in 2016, eMentalist, today, is 30+ strong, with an interesting amalgamation of skills and experience. We are a privately held firm with a unique advantage- at the helm of our ship is an industry stalwart, Dharmendra Tirdia, a B ... read more about eMentalist Outsourcing Services Pvt Ltd.

    "best service all together"
    Belforbes Communication Private Limited
    NA
    10 - 49
    2016
    India
  • Stepping EDGE - Having More than a decade of experience in eCommerce, Product development, Staff augmentation, Business Process Outsourcing & Digital Marketing. We're a team of 20+ have been focusing primarily on client satisfactions. With our well places sources and solid research network, we ensure that our c ... read more about Stepping EDGE

    "The team is incredibly responsive."
    steven willson, Project Manager at Dubber at Dubber
    $25 - $49/hr
    10 - 49
    2018
    India
  • Virtual Assistant Indonesia

    Best and Affordable Virtual Assistant Service
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    Virtual Assistant in Indonesia provide exclusive service for business and administration support. VAI has been a pioneer in the business in Indonesia since 2011. An excellent professional service to support individuals, start-up, medium business, large companies or enterprises. Virtual Assistant Indonesia service is af ... read more about Virtual Assistant Indonesia

    "VAI is very helpful and we are so satisfied with their work"
    Ebram Harimurti
    NA
    2 - 9
    2011
    Indonesia
  • Leading Solution

    Lead Research, List Building, Lead Generation
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    🏆Expert-Vetted (Top 1%) Upwork. 👉 29,287+ hours list building projects. 👉 423+ successfully completed projects. B2B List Building and Data Entry Specialist. We use different manual searching methods and tricks, special tools (free and paid premium accounts), and my long-term experience to get valid inform ... read more about Leading Solution

    "Very accurate and precise work with good communication. Amazing results with very useful project!"
    Tirso Perez, HR at at Personio
    < $25/hr
    2 - 9
    2015
    United States
  • Remote CoWorker

    Get ready to rocket your business ahead
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    RemoteCoWorker.com is an experienced team of experts that have established roots while working with Filipino VA’s. Remote Co-Worker was a response to seeing both the proliferation of jobs that do not get filled with the correct VA people with the correct skill set and knowledge for the job, and, virtual professio ... read more about Remote CoWorker

    "Greatest VA company "
    David Howell
    NA
    1,000 - 9,999
    2013
    United States
  • ARDEM Incorporated

    People.Process.Technology.
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    ARDEM incoporated is outsourcing & automation experts who help established companies improve operational efficiency & reduce overhead.We believe in diving deep and truly understanding our clients. This enables us to engineer solutions that match their present and future goals for business growth and improvement ... read more about ARDEM Incorporated

    NA
    250 - 999
    2004
    United States
  • VCare Customers

    VCareCustomers is call center company in India
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    VCare Customers is a comprehensive choice of customer care & support services as considering to meet your business needs with personal attention. They provide tailor-made services and provide high-quality Call Center Outsourcing Services. They are the best outsourcing call center company in India. VCare helps globa ... read more about VCare Customers

    NA
    50 - 249
    2015
    India
  • Outsourcing to New Zealand provides up to 30% cost savings, cutting edge technology and #1 global customer service rating.2B Connected offer lead generation & contact centre outsourcing for small to large businesses. With our simple, transparent packages get your free no-obligation quote & start tomorrow.2B Con ... read more about 2B Connected

    NA
    50 - 249
    2018
    New Zealand
  • CareCloud Inc.

    Modern Healthcare Solutions
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    CareCloud, Inc. is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations.  In today’s challenging healthcare landscape, healthcare organizations need an innovative partner who can help enhance clinical workflows, incre ... read more about CareCloud Inc.

    NA
    1,000 - 9,999
    1999
    United States
  • MattsenKumar LLC

    Be Bold; Be Transparent; Be More
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    MattsenKumar is one of the leading Business Process Outsourcing service providers for leading organizations across the globe. Headquartered in the US, our delivery centers are based out of Gurugram and Jaipur in India. We have worked some of the leading names in industries like BFSI, E-commerce, Media & Entertainme ... read more about MattsenKumar LLC

    $25 - $49/hr
    1,000 - 9,999
    2005
    India
  • SkyWeb Service

    Fast Forward Services to You
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    SkyWeb Service is an Data Entry outsourcing company in New Delhi, India. We're establish in 2009, we serve our services worldwide from last 10+ fabulous years.We provides quality and timely results to its consumers and clients’, delivering quality-oriented services to its clients is what SkyWeb Service reckon ... read more about SkyWeb Service

    NA
    10 - 49
    2009
    India
  • We are AMM, a full-service medical billing and collections company that specializes in serving the healthcare community. Founded in 2022 by the industries 30+ years' experience founders, AMM has quickly grown to become a leader in the industry with a focus on client service and advanced technology. We are committed ... read more about Atlas Medical Management, LLC

    < $25/hr
    2 - 9
    2022
    United States
  • Computyne

    Outstanding Data Solutions for Everyone
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    We got our start a decade ago in 2009 with the target of overseeing and streamlining all facets of an organization’s data. As one of the industry’s foremost data processing company, Computyne is dedicated to upholding the highest values and ethics of data quality and security. We have been effectively empow ... read more about Computyne

    NA
    50 - 249
    2009
    India
  • eDataMine

    Data Entry Excellence, Outsourced to Perfection
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    eDataMine has been outsourcing data management, digitisation, and research services in India since 2009. Our range of services is data entry, data conversion, data processing, web research, transcription, and digital marketing as per the clients' requirements. We are part of ISO 9001-2008 certified companies. We se ... read more about eDataMine

    < $25/hr
    50 - 249
    2009
    India
  • Addlium

    Implementing social selling approach for B2B
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    Addlium is a top-rated B2B lead generation company that can help businesses become social selling experts. The company specializes in Content Marketing and Brand Packaging along with lead generation as a complete package for more outreach and higher profits. With 15+ years of experience, it has 98% happy clients.  ... read more about Addlium

    "Addlium team helped us in widening our business network and delivered marketing qualified leads"
    Tetiana Mykhasko, Head of Sales and Marketing at C-Job Nikolayev
    < $25/hr
    10 - 49
    2022
    Ukraine
  • IdeasUnlimited is a global support services provider with 12 years of experience in delivering 24/7/365 call center services and virtual assistant services. Having worked with over one thousand (1000+) clients in various industries, IdeasUnlimited is perfectly positioned to take care of all your support services, ... read more about IdeasUnlimited

    "IdeasUnlimited’s team is unique in adapting to the phone calls."
    Piotr Pisarz, Founder and CEO at Uncapped at Uncapped
    < $25/hr
    50 - 249
    2010
    United States
  • S2M-group is a leading global agency specializing in B2B Lead Generation, Sales Development and Account-Based Marketing (ABM) services specifically tailored for Software and Technology companies.Founded in 2009, S2M has grown to more than 240 experts, running programmes from our regional offices in Europe, Asia-Pacific ... read more about S2M-group

    "ABM Lead Generation in German for the DACH region"
    Luca T, Specialist at Smart Communications
    $25 - $49/hr
    50 - 249
    2009
    Spain
  • HelpLama

    Hire 24/7 Live Chat Answering Experts
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    Fully Managed Customer Support We provide specialist & tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your own internal team. Dedicated Customer Support as a Service

    "Efficiency in Email Support"
    Darren Crowshaw, Sales Director at Nectar Sleep UK at Nectar Sleep UK
    < $25/hr
    2 - 9
    United States
  • LimTC

    Your Vision. Our Solution!
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    We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business and growing your customer base. Whether ... read more about LimTC

    "Lead Generation, Account Executives and Customer Success agents."
    Mykhailo Bohdan, --Customer success manager at Turnitin
    < $25/hr
    50 - 249
    2017
    Ukraine
  • Aidey

    Aidey is a Business Process Outsourcing company
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    Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back ... read more about Aidey

    "Their team is nice, friendly and cheerful. They are joy to deal with."
    Martina Christian, Chief Financial Officer at at Robuzta Techlabs
    NA
    10 - 49
    2017
    Israel
  • Blue Valley Marketing

    Expect More from Your Call Center Partner
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    Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With six locations staffed with professional full time qualified and trained employees in the US (Midwest), and Belize, we create a partnership with our clients built on trust.  Over the years we have successfu ... read more about Blue Valley Marketing

    "Efficient Inbound Support Amplification"
    Boris Lokschin, Co-Founder, CEO at Spryker at Spryker
    $25 - $49/hr
    250 - 999
    1991
    United States
  • Outsource Bigdata

    AI-driven Web Scraping & Data Labeling Provider
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    Outsource Bigdata is an AI-driven Web Scraping, Data Labeling and Automation Solution provider that converts any web data into ready-to-use data. AIMLEAP - Outsource Bigdata is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering AI-augmented Data Solutions, Da ... read more about Outsource Bigdata

    "Enhancing Digital Strategy through Expert Data Analysis"
    David Crawford, CEO at North
    < $25/hr
    50 - 249
    2012
    United States, Canada
  • Central Hubspot

    Your Strategic Partner to Success
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    Central Hubspot is a fast-growing BPO that offers solutions to businesses in the US, Europe, and the Middle East.Our clients are our top priority. That is why we constantly strive to help you achieve the highest efficiency at a minimal cost. This is our value proposition for all our clients. Doesn’t matter whethe ... read more about Central Hubspot

    "They are proactive and solved complex issues prior escalation"
    EzzEldin Al Amin
    < $25/hr
    50 - 249
    2016
    Ukraine
  • IT Smart Solutions

    Tech Recruiting, ODC, HR/BPO Services for IT
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    IT Smart Solutions is a full-range ecosystem of outsourcing services for  software companies and International companies. IT Smart Solutions is a provider with 13 years of experience in HR, Tech Recruiting, IT Staff Augmentation and Business Process Outsourcing. We offer services for recruiting the developers, la ... read more about IT Smart Solutions

    "The best Employee Leasing services that we had. We totally satisfied"
    Tetiana Rak, Marketing Manager at Lionwood.software
    NA
    250 - 999
    2008
    Ukraine
  • Super Virtuals

    Streamline and scale your business
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    Super Virtuals helps startups, businesses and non-profits streamline and scale sales, marketing and admin operations with top remote talent.Super Virtuals makes it easy to hire and manage the right talent for your business.We take care of all the necessary arrangements including recruiting, screening, and scheduling in ... read more about Super Virtuals

    "Working with Supervistuals has been very supportive and alleviating for our company's needs."
    ANIL SIKKA, BROKER at Remax Active Realty
    < $25/hr
    2 - 9
    2019
    United States
  • Again Again Agency

    We handle your processes you can run your business
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    AgainAgain is a global BPO company providing customer support and lead generation services. Driven by analysts, technologists and spreadsheet enthusiasts, we are helping companies to scale, by eliminating routine processes, quickly localizing in dozens of countries and attracting new clients. Every month AgainAga ... read more about Again Again Agency

    "Lead Generation System for Loook Studio"
    Lashawn Delavega, Project Manager at Loook Studio
    $25 - $49/hr
    10 - 49
    2021
    Georgia
  • Vcall Global

    aims to render certainty to something as uncertain
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    Vcall Global is a global  enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world. Our eventful journey started ... read more about Vcall Global

    "Top Call Center Outsourcing Company"
    Aiden Carry
    < $25/hr
    2 - 9
    United States
  • SalesNash

    Lead Research and Appointment Setting company.
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    SalesNash is a top-rated lead generation company based in Canada but providing their prospecting and sales development services across 18 countries in North America and Europe. Other areas of expertise this company has include Virtual Assistants, Recruitment, Appointment Setting, Inbound Marketing, etc.  

    "Powering Results in Lead Generation and Appointments"
    Sophie Kraus, Marketing and Sales Lead at PlayFilm
    $25 - $49/hr
    10 - 49
    2019
    Canada
  • STAFFVIRTUAL

    Because Talent is Everywhere
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    Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exce ... read more about STAFFVIRTUAL

    "Exceptional Support Empowering Customer Service Excellence"
    Luisana Mendoza de Roccia, Co-Founder & President at Maisonette at Maisonette
    < $25/hr
    250 - 999
    Philippines
  • SupportYourApp

    Human+Tech Customer Support Outsourcing
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    SupportYourApp is a Support-as-a-Service company that provides secure technical and customer support for growing startups and tech companies around the globe. Our mission is to create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.

    "One of our best business choices over the years!"
    Kate Robinson
    < $25/hr
    1,000 - 9,999
    2010
    United States
  • Traditionally, the roles and responsibilities associated with BPO companies were limited but ever since the early 2000s, the industry has grown rapidly to its full potential and accounts to about 6 trillion presently. More and more companies have started to rely on third-party vendors to manage their back and front off ... read more about Triyock BPO

    "The Triyock team was amazing. They made the data entry process seamless."
    Andrew Martin, Professor at University of Glasgow
    $25 - $49/hr
    50 - 249
    2017
    United States
  • Dalerio Consulting

    Empowering business and individuals since 2019
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    Dalerio Consulting is an international Business Process Outsourcing (BPO) company with over 5 years of service. We are based in Europe, with a worldwide client base throughout various industries such as sales, e-commerce, gaming, gambling, construction/handyman, hospitality, education, business services, finance, medic ... read more about Dalerio Consulting

    "Not only the most competitive but also the best people to work with"
    Yordy Diaz, CEO at SpotGaming Ltd
    < $25/hr
    10 - 49
    2019
    Albania, United States
  • Illicium

    Sales Excellence as a Service
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    As a boutique agency, Illicium goes beyond the ordinary. With expertise in IT and SaaS sales across industries like Cybersecurity, Unified Communication, Cloud Transformation, and Process Improvement, we bring a unique perspective to the table.Our highly skilled professionals excel in refining marketing propositions, a ... read more about Illicium

    "We had a firm foothold in the Australian market and a loyal clientele."
    Liakhovets Oleksandr, Chief Executive Officer at LuxSite Agency
    $50 - $99/hr
    10 - 49
    2021
    Australia

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.
How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.
Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.