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List of the World's Top BPO Companies | Best BPO Service Providers

  • Empowering business and individuals since 2019

    Dalerio Consulting is an international Business Process Outsourcing (BPO) company with over 5 years of service. We are based in Europe, with a worldwide client base throughout various industries such as sales, e-commerce, gaming, gambling, ... read more about Dalerio Consulting

    < $25/hr
    10 - 49
    2019
    Acton, California
    40% BPO Services
    Review Highlight - Dalerio Consulting has 4 reviews and 5.0 ratings
    5.0 - Web Design & Outreach Marketing for Nonprofit Organization reviewed by: Admirim Dafku, Executive Director at Youth Activities Center
  • Top lead generation & sales agency

    Martal is your on-demand sales partner, servicing B2B companies worldwide. Our high-performing international sales team implements our proprietary workflow to help your company generate more qualified leads, book more sales appointments, and close more deals.

    < $25/hr
    50 - 249
    2009
    San Francisco, California
    100% BPO Services
    Review Highlight - Martal Group has 5 reviews and 5.0 ratings
    5.0 - Bringing us to the Next Level reviewed by: Atif Gagguturu, Marketing & Customer Acquisition for Banking & Finance Software at BankStride
  • Best Customer Support & Data Solutions in 2024

    #1 Specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations. A trusted partner to disruptive startups ... read more about Hugo

    < $25/hr
    1,000 - 9,999
    2017
    Chicago, Illinois
    100% BPO Services
    Review Highlight - Hugo has 5 reviews and 5.0 ratings
    5.0 - Great CX support for our Healthcare App! reviewed by: Jambukeshwaran Shanmuga Subramanian, Senior Manager Operations at Kasha Global
  • Hire Global Vetted Talent & Teams in 150 Countries

    1840 & Company is a leading global outsourcing provider with a keen focus on Business Process Outsourcing (BPO) and staff augmentation utiizing skilled, pre-vetted freelancers. Serving businesses from pre-seed to post-IPO, they offer a tailored ... read more about 1840 & Company

    < $25/hr
    250 - 999
    2014
    Overland Park, Kansas
    40% BPO Services
    Review Highlight - 1840 & Company has 1 review and 5.0 ratings
    5.0 - The team completes task and goes above and beyond, pleased with everything so far. reviewed by: Casey H, Manager of training at Homelight
  • Amazing Customer Experiences. Together.

    Helpware is a People as a Service outsourcing company. With Google and Microsoft in its client portfolio, it is one of the industry's best business process outsourcing (BPO) companies, offering a wide range of core ... read more about Helpware

    NA
    1,000 - 9,999
    2015
    Lexington, Kentucky
    80% BPO Services
    Review Highlight - Helpware has 11 reviews and 4.9 ratings
    5.0 - BPO for Editorial Team reviewed by: Ashling O'Connell, Manager, Content Operations at Clutch.co
  • Top 1 Outsourcing Company for SMEs

    #1 Outsourcing Company for SMEs Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific. We embarked on our journey ... read more about BIG OUTSOURCE

    < $25/hr
    250 - 999
    2014
    Laguna, Philippines
    50% BPO Services
    Review Highlight - BIG OUTSOURCE has 8 reviews and 5.0 ratings
    5.0 - Big Outsource aid in our Ecommerce website reviewed by: Kamal Saliba, Pharmacy Manager- PIC at AllianceRx Walgreens Pharmacy
  • #1 managed virtual assistant service.

    Providing top-notch Virtual Assistant services, Wing Assistant is one of the industry's best business process outsourcing (BPO) agencies. It caters to industry-wide requirements for virtual assistants from General and Admin VA to Sales, Outreach, and ... read more about Wing Assistant

    < $25/hr
    10 - 49
    2018
    Berkeley, California
    40% BPO Services
    Review Highlight - Wing Assistant has 9 reviews and 4.9 ratings
    5.0 - Great talent, highly recommend for staffing for assistants and content writers reviewed by: Vincent Phamvan, Founder at Vyten
  • Live Call Answering Services

    AnswerConnect is a 24/7 live answering service for small to medium sized businesses. We're an extension of your business, helping to make sure you never miss a call. Our customer experience experts can take messages, ... read more about AnswerConnect

    NA
    1,000 - 9,999
    2002
    Portland, Oregon
    40% BPO Services
    Review Highlight - AnswerConnect has 1 review and 5.0 ratings
    5.0 - It is impressive how easy they are to work with reviewed by: Anonymous
  • 24/7 Answering Services to Power Your Business

    Make your business 24/7. Power your growth every day of the year. AnswerForce provides professional and friendly call and chat answering services, virtual reception services, live chat, appointment scheduling, and more. Our team of experienced, customer-focused agents ... read more about AnswerForce

    NA
    250 - 999
    2003
    Portland, Oregon
    50% BPO Services
    Review Highlight - AnswerForce has 1 review and 5.0 ratings
    5.0 - Overall, they perform well. All interactions are conducted online, and they consistently respond promptly to submitted tickets, usually within an eight-hour workday. reviewed by: Anonymous
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  • Implementing social selling approach for B2B

    Addlium is a top-rated B2B lead generation company that can help businesses become social selling experts. The company specializes in Content Marketing and Brand Packaging along with lead generation as a complete package for more ... read more about Addlium

    < $25/hr
    10 - 49
    2022
    Kyiv, Ukraine
    50% BPO Services
    Review Highlight - Addlium has 37 reviews and 5.0 ratings
    5.0 - LinkedIn Brandinf for SEO Outsourcing Company reviewed by: Dmytro Kovshun, CEO & Founder at Luxeo.team
  • Hire 24/7 Live Chat Answering Experts

    Fully Managed Customer Support We provide specialist & tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your own internal team. Dedicated Customer Support as a Service

    < $25/hr
    2 - 9
    New Orleans, Louisiana
    100% BPO Services
    Review Highlight - HelpLama has 25 reviews and 5.0 ratings
    5.0 - They are very accommodating to our requests. reviewed by: Deepak Chhugani, Founder/CEO at Nuvocargo
  • Exceptional People, Exceptional Service

    Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Data annotation, Content ... read more about Upstream BPO

    $25 - $49/hr
    1,000 - 9,999
    2014
    Kuala Lumpur, Malaysia
    80% BPO Services
    Review Highlight - Upstream BPO has 13 reviews and 5.0 ratings
    5.0 - Having Upstream BPO handle our duty processing has ensured that our customer service team is available to help assist our customers on the phone. reviewed by: Eric Roark, Chief Executive Officer at ROARK
  • Sales Conversations Start Here

    CIENCE is a People-as-a-Service (PaaS). Our tech-enabled team members are accomplished, well-trained, and positive forces of business change for our client companies. Our culture empowers our team to solve problems and quickly drive results for ... read more about CIENCE

    NA
    250 - 999
    2015
    Denver, Colorado
    100% BPO Services
    Review Highlight - CIENCE has 23 reviews and 4.8 ratings
    5.0 - One of the best lead generation companies out there in today's business reviewed by: Saul Hernandez
  • Because Talent is Everywhere

    Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With ... read more about STAFFVIRTUAL

    < $25/hr
    250 - 999
    Manila, Philippines
    100% BPO Services
    Review Highlight - STAFFVIRTUAL has 20 reviews and 5.0 ratings
    5.0 - Exceptional Support Partnership reviewed by: Henok Kelete, Director of Customer Marketing at PrizePicks
  • Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead acquisition agency that specializes in helping businesses generate high-quality leads and close more deals. Belkins has been the award-winning agency for 5 years in a row and has 1,000+ loyal ... read more about Belkins

    $100 - $149/hr
    250 - 999
    2017
    Dover, Delaware
    50% BPO Services
    Review Highlight - Belkins has 22 reviews and 5.0 ratings
    5.0 - They drive innovation and profitability for companies reviewed by: Anonymous
  • We outdo outsourcing. We care about your business

    In order to build long-term relationships, WestShoreBPO presents itself as a brand-new venture.  WestShoreBPO Pvt Ltd was established to address the increasing demand for high-quality, low-cost business process outsourcing services in Bangalore. Seeing the need ... read more about Westshorebpo Pvt Ltd

    < $25/hr
    10 - 49
    2018
    Bengaluru, India
    100% BPO Services
    Review Highlight - Westshorebpo Pvt Ltd has 8 reviews and 5.0 ratings
    5.0 - The agents are really interested in helping us find answers to the uncommon problems that arise with our consumers, and they have a very good response rate. reviewed by: Advantage Storage, CEO at Advantage Storage
  • Global Support Redefined!

    IdeasUnlimited is a global support services provider with 12 years of experience in delivering 24/7/365 call center services and virtual assistant services. Having worked with over one thousand (1000+) clients in various industries, IdeasUnlimited is perfectly ... read more about IdeasUnlimited

    < $25/hr
    50 - 249
    2010
    Sugar Land, Texas
    100% BPO Services
    Review Highlight - IdeasUnlimited has 16 reviews and 5.0 ratings
    5.0 - Unwavering Professionalism Display reviewed by: Jonathan Jarashow, Chief Executive Officer at OmniChannel Health
  • AI-driven Web Scraping & Data Labeling Provider

    AIMLEAP - Outsource Bigdata is an AI-driven Web Scraping, Data Labeling and Automation Solution provider that converts any web data into ready-to-use data. AIMLEAP - Outsource Bigdata is an ISO 9001:2015 and ISO/IEC 27001:2013 certified ... read more about AIMLEAP - Outsource Bigdata

    < $25/hr
    50 - 249
    2012
    NYC, New York
    40% BPO Services
    Review Highlight - AIMLEAP - Outsource Bigdata has 64 reviews and 4.9 ratings
    5.0 - Seamless Web Data Conversion with Outsource Bigdata reviewed by: Ben Fertich, Chief Financial Officer at Grizzly Auto Detailing
  • Win, Retain, Grow

    S2M-group is a leading global agency specializing in B2B Lead Generation, Sales Development and Account-Based Marketing (ABM) services specifically tailored for Software and Technology companies.Founded in 2009, S2M has grown to more than 240 experts, ... read more about S2M-group

    $25 - $49/hr
    50 - 249
    2009
    Barcelona, Spain
    100% BPO Services
    Review Highlight - S2M-group has 13 reviews and 4.8 ratings
    5.0 - B2B lead Generation in the Media and Entertainment Industry reviewed by: Matt Davis, Business Development Manager - Media and Entertainment at Tata Communications
  • Expect More from Your Call Center Partner

    Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With six locations staffed with professional full time qualified and trained employees in the US (Midwest), and Belize, we create a partnership ... read more about Blue Valley Marketing

    $25 - $49/hr
    250 - 999
    1991
    Kansas City, Kansas
    70% BPO Services
    Review Highlight - Blue Valley Marketing has 12 reviews and 5.0 ratings
    5.0 - Seamless Inbound Call Center Transformation reviewed by: Carla Vernón, CEO and Board Director at The Honest Company
  • Your Vision. Our Solution!

    We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of ... read more about LimTC

    < $25/hr
    50 - 249
    2017
    Kyiv, Ukraine
    100% BPO Services
    Review Highlight - LimTC has 10 reviews and 4.9 ratings
    5.0 - Lead Generation, Account Executives and Customer Success agents. reviewed by: --Customer success manager at Turnitin
  • Aidey is a Business Process Outsourcing company

    Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.Different brands use Aidey’s diverse services which includes: Customer Service, ... read more about Aidey

    NA
    10 - 49
    2017
    Tel Aviv, Israel
    100% BPO Services
    Review Highlight - Aidey has 9 reviews and 5.0 ratings
    5.0 - Their team is nice, friendly and cheerful. They are joy to deal with. reviewed by: Martina Christian, Chief Financial Officer at at Robuzta Techlabs
  • Customer Support Made Simple

    Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally. Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages. Our ... read more about Simply Contact

    < $25/hr
    250 - 999
    2015
    Warsaw, Poland
    100% BPO Services
    Review Highlight - Simply Contact has 3 reviews and 5.0 ratings
    5.0 - Trustworthy inbound support service reviewed by: Alexey Shapran, CEO and Experts in EdTech software development at PioGroup
  • Your BPO Partner in the Philippines and Costa Rica

    Unity Communications is one of the USA's best business process outsourcing (BPO) companies. It has BPO call centers in the US, Philippines, Costa Rica, and Mexico. It offers a wide range of services like Call ... read more about Unity Communications

    < $25/hr
    250 - 999
    2009
    Manila, Philippines
    50% BPO Services
    Review Highlight - Unity Communications has 6 reviews and 5.0 ratings
    5.0 - They saved our company. reviewed by: ❄️Mingsheng Hong, Bluesky Co-Founder at Bluesky
  • A reliable outsourcing at $1049/mo/person

    Triniter is a highly awarded business process outsourcing company. It excels in providing clients with Customer support services and Back office support services and has expanded in the field of Automation and AI as well. ... read more about Triniter

    NA
    1,000 - 9,999
    2015
    Miami, Florida
    100% BPO Services
    Review Highlight - Triniter has 6 reviews and 5.0 ratings
    5.0 - Helped us with our customer support and bumped up the engagement rate to 78% reviewed by: Narmadha Rayamuthu
  • Your Strategic Partner to Success

    Central Hubspot is a fast-growing BPO that offers solutions to businesses in the US, Europe, and the Middle East.Our clients are our top priority. That is why we constantly strive to help you achieve the ... read more about Central Hubspot

    < $25/hr
    50 - 249
    2016
    Kyiv, Ukraine
    100% BPO Services
    Review Highlight - Central Hubspot has 5 reviews and 5.0 ratings
    5.0 - They have a solution to every problem reviewed by: Anna Anderson, Director Of Leisure Sales at Fly 2 Play
  • Human connections drive success

    Peoplr helps companies accelerate growth, revenue, and innovation. We believe that it can only happen if you combine speed and convenience of digital interface with the warmth and empathy of people-centric touchpoints. Our Service model ... read more about Peoplerr

    NA
    10 - 49
    2021
    Haifa, Israel
    100% BPO Services
    Review Highlight - Peoplerr has 6 reviews and 4.5 ratings
    4.0 - A Journey of Resilience and Partnership with Peoplr reviewed by: Evgeniy Koshelev
  • Customer Support Outsource

    Customer Support Outsource made easier. If speaking kindly to plants helps them grow, imagine what speaking kindly to humans can do.

    < $25/hr
    250 - 999
    2021
    Varna, Bulgaria
    50% BPO Services
    Review Highlight - Customer Umbrella has 1 review and 5.0 ratings
    5.0 - Customer Umbrella agents work flawlessly with our internal procedures, representing our brand culture and values. reviewed by: John Koryl, Chief Executive Officer at The RealReal
  • Tech Recruiting, ODC, HR/BPO Services for IT

    IT Smart Solutions is a full-range ecosystem of outsourcing services for  software companies and International companies. IT Smart Solutions is a provider with 13 years of experience in HR, Tech Recruiting, IT Staff Augmentation and ... read more about IT Smart Solutions

    NA
    250 - 999
    2008
    Kyiv, Ukraine
    40% BPO Services
    Review Highlight - IT Smart Solutions has 7 reviews and 5.0 ratings
    5.0 - The best Employee Leasing services that we had. We totally satisfied reviewed by: Tetiana Rak, Marketing Manager at Lionwood.software
  • Outsource Service Provider of Call Center Services

    Contantopia is a leading provider of business process outsourcing services. With a focus on customer relationship management (CRM) and 18 years of experience in call center services, this company is an expert in BPO services. ... read more about Contactopia

    NA
    50 - 249
    2004
    Dubai, UAE
    100% BPO Services
    Review Highlight - Contactopia has 4 reviews and 5.0 ratings
    5.0 - Helped us define our expectations at a higher level, and they are supporting us very well in achieving that level. reviewed by: Jack J. Detiger, Senior Manager Consumer Care at Philips Consumer Lifestyle
  • Our Talent | Your Team

    Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based diverse, qualified and dedicated team that works 24 hours per day to help clients in North America, Canada, Australia and Asia-Pacific expand their global footprints with ... read more about Innovature BPO

    $25 - $49/hr
    50 - 249
    2015
    Ho Chi Minh City, Vietnam
    25% BPO Services
    Review Highlight - Innovature BPO has 5 reviews and 5.0 ratings
    5.0 - Highly Professional AR Services - Improved Cash Flow and Communication reviewed by: Anna Garcia, Director Of Operations at Keller Williams Realty Inc
  • Streamline and scale your business

    Super Virtuals helps startups, businesses and non-profits streamline and scale sales, marketing and admin operations with top remote talent.Super Virtuals makes it easy to hire and manage the right talent for your business.We take care ... read more about Super Virtuals

    < $25/hr
    2 - 9
    2019
    Louisville, Kentucky
    100% BPO Services
    Review Highlight - Super Virtuals has 4 reviews and 4.9 ratings
    4.0 - Joseph - Catalog & Support Review for LuvSeats Cataog team reviewed by: Kenna Caramanica, VP of Marketing at LuvSeats
  • We handle your processes you can run your business

    AgainAgain is a global BPO company providing customer support and lead generation services. Driven by analysts, technologists and spreadsheet enthusiasts, we are helping companies to scale, by eliminating routine processes, quickly localizing in dozens of ... read more about Again Again Agency

    $25 - $49/hr
    10 - 49
    2021
    Tbilisi, Georgia
    60% BPO Services
    Review Highlight - Again Again Agency has 7 reviews and 5.0 ratings
    5.0 - Booking Appointments for Cosmetic Company reviewed by: Katherine Sykes, Co-Founder at Shine Cosmetics
  • Lead Research and Appointment Setting company.

    SalesNash is a top-rated lead generation company based in Canada but providing their prospecting and sales development services across 18 countries in North America and Europe. Other areas of expertise this company has include Virtual ... read more about SalesNash

    $25 - $49/hr
    10 - 49
    2019
    Ottawa, Canada
    40% BPO Services
    Review Highlight - SalesNash has 15 reviews and 4.9 ratings
    5.0 - SalesNash was a game changer for our outbound sales effort reviewed by: Juliane Auttenberg, Outreach Manager at KoolReplay
  • Revolutionizing the CX Industry

    SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. It’s also a group of companies, that consists of: SupportYourApp; Label ... read more about SupportYourApp

    < $25/hr
    1,000 - 9,999
    2010
    Wilmington, Delaware
    100% BPO Services
    Review Highlight - SupportYourApp has 3 reviews and 5.0 ratings
    5.0 - Successful choice of customer service provider reviewed by: Alex Nikitenko, CEO at Sirin Software LLC
  • aims to render certainty to something as uncertain

    Vcall Global is a global  enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through ... read more about Vcall Global

    < $25/hr
    2 - 9
    Needham, Massachusetts
    100% BPO Services
    Review Highlight - Vcall Global has 3 reviews and 5.0 ratings
    5.0 - Helped us solve our most difficult problem reviewed by: Lisa Martin
  • Beyond Limits!

    SkyTech Solutions has over a decade of experience providing seamless BPO services to its global clientele. It offers Back office support, Customer support, Telemarketing, Virtual assistants, Digital marketing, and many more business process outsourcing services ... read more about SkyTech Solutions

    < $25/hr
    50 - 249
    2013
    Dhaka, Bangladesh
    20% BPO Services
    Review Highlight - SkyTech Solutions has 5 reviews and 5.0 ratings
    5.0 - Customer Support Services By SkyTech reviewed by: Barry Martin
  • We put your customer first

    Go4customer is a prominent call center outsourcing company that provides innovative, performance-driven, and customer support solutions for businesses across all industries. What Sets Go4customer Apart? Next-Generation Technology: Go4customer leverages cutting-edge technology to provide efficient and ... read more about Go4Customer

    < $25/hr
    1,000 - 9,999
    2004
    Noida, India
    60% BPO Services
    Review Highlight - Go4Customer has 3 reviews and 5.0 ratings
    5.0 - Highly recommended reviewed by: Anuj Tripathi
  • Sales Excellence as a Service

    As a boutique agency, Illicium goes beyond the ordinary. With expertise in IT and SaaS sales across industries like Cybersecurity, Unified Communication, Cloud Transformation, and Process Improvement, we bring a unique perspective to the table.Our ... read more about Illicium

    $50 - $99/hr
    10 - 49
    2021
    Sydney, Australia
    50% BPO Services
    Review Highlight - Illicium has 3 reviews and 5.0 ratings
    5.0 - An investment glad we made. reviewed by: Managing Director at Shtudio
  • One-stop solution for your lead prospecting needs

    LeadVales is a forward-thinking data services and lead prospecting company, specializing in unearthing and streamlining crucial data to propel your business to new heights. We work collaboratively with your sales, marketing, and operations teams, adapting ... read more about LeadVales

    < $25/hr
    2 - 9
    2022
    Sheridan, Wyoming
    25% BPO Services
    Review Highlight - LeadVales has 10 reviews and 5.0 ratings
    5.0 - Lead Generation for Effective Sales Campaigns reviewed by: Raquel Gomez, Head Human Resources at Geschützte Werkstätte Wiener Neustadt Gesellschaft m.b.H.
  • BPO Company

    Traditionally, the roles and responsibilities associated with BPO companies were limited but ever since the early 2000s, the industry has grown rapidly to its full potential and accounts to about 6 trillion presently. More and ... read more about Triyock BPO

    $25 - $49/hr
    50 - 249
    2017
    New Jersey, New Jersey
    60% BPO Services
    Review Highlight - Triyock BPO has 2 reviews and 5.0 ratings
    5.0 - The Triyock team was amazing. They made the data entry process seamless. reviewed by: Andrew Martin, Professor at University of Glasgow
  • Digital Marketing

    Aexus is a 60+ people sales organization founded in the year 2000. We make tech and software companies successful by providing complete commercial outsourcing services in Europe and the US. We manage your local business, ... read more about Aexus

    NA
    10 - 49
    2000
    Arnhem, Netherlands
    50% BPO Services
    Review Highlight - Aexus has 2 reviews and 5.0 ratings
    5.0 - Collaborative Partner Driving Early Leads reviewed by: Ed Thralls, MBA, CSW, SVP Professional Services at Enolytics LLC
  • WE ONLY DO WHAT ACTUALLY SELLS

    Fast forward to lockdown 2020. A world on hold. Cut off from clients and projects, we had an opportunity to create a different type of business to the ones we were used to running. An ... read more about Opus Growth Partners

    < $25/hr
    10 - 49
    2020
    Southampton, United Kingdom
    50% BPO Services
    Review Highlight - Opus Growth Partners has 2 reviews and 5.0 ratings
    5.0 - Their management team is very professional! reviewed by: Kris Samara, Chief Operations Officer at at Central Hubspot
  • Learn & Grow Along

    Astes Healthcare Solutions is recognized as a leading force in healthcare technology, securing its place among the top 10 medical billing companies in Chennai. Over 250 healthcare providers like you leverage their 9 AAPC certifications ... read more about Astes Healthcare Solution, Pvt.Ltd.

    < $25/hr
    50 - 249
    2019
    Chennai, India
    50% BPO Services
    Review Highlight - Astes Healthcare Solution, Pvt.Ltd. has 2 reviews and 5.0 ratings
    5.0 - A tale of Astes Transformation reviewed by: Aarthi Priya, Coding Analyst at Astes Healthcare Solutions
  • Communication is the foundation of relationships.

    We are Bluechip Call Center, the most illustrious name amongst the top Call Center service providers.Established in 2004, we have been the front runners in the trade ever since.We believe in a flat world which ... read more about Bluechip Call Center

    $25 - $49/hr
    1,000 - 9,999
    2004
    Seattle, Washington
    100% BPO Services
    Review Highlight - Bluechip Call Center has 2 reviews and 5.0 ratings
    5.0 - Amazing customer support during crunch time reviewed by: Lisa Martin
  • DATA SERVICE SPECIALISTS

    TechSpeed Inc: Pioneering AI-Driven BPO Solutions: Women Owned Technology company founded in 2002, TechSpeed Inc pioneers the era of AI-driven Technology as the first AI-driven Business Process Outsourcing (BPO) service provider. With advanced AI technology automation ... read more about TechSpeed

    < $25/hr
    50 - 249
    2002
    Pune, India
    30% BPO Services
    Review Highlight - TechSpeed has 8 reviews and 5.0 ratings
    5.0 - A great data labeling partner reviewed by: Mark Stefanski, VP of Software at at Compology
  • Disruptive Business Solutions

    Axcim business solutions is a leading business and knowledge process management solutions company. From helping organizations curate marketing models that generate new business opportunities to understanding deep financial metrics which extend brand relationships, we help ... read more about Axcim

    NA
    10 - 49
    2021
    Colombo, Sri Lanka
    40% BPO Services
    Review Highlight - Axcim has 2 reviews and 5.0 ratings
    5.0 - Best Company To Work With reviewed by: John Sriskandarajah, CEO at Telexar
  • Experts in billing and coding

    I started STAT Medical Billing Service when my husband, Joseph Greenberg, DPM let his biller go, about fifteen years ago. I understand what it means to take your livelihood into my hands which is something ... read more about STAT Medical Billing Service

    < $25/hr
    2 - 9
    2001
    Seattle, Washington
    100% BPO Services
    Review Highlight - STAT Medical Billing Service has 1 review and 5.0 ratings
    5.0 - Best ever services in medical billing and coding reviewed by: bilal quryshi, Distribution Branch Manager at Global Pharmaceuticals Pvt Limited
  • Premier Medical Billing & Credentialing Services

    Medwave Billing & Credentialing is located in Cranberry Township, Pennsylvania. We are dedicated to providing the best medical billing and credentialing services. Our team of experience professionals do the job right and provide medical practices the peace ... read more about Medwave Billing & Credentialing

    < $25/hr
    2 - 9
    2000
    Cranberry Township, Pennsylvania
    100% BPO Services
    Review Highlight - Medwave Billing & Credentialing has 1 review and 5.0 ratings
    5.0 - Excellent and reliable medical billing staff reviewed by: Victor von Heute
  • Do more with your revenue cycle.

    Medical Billing Wholesalers helps some of the most progressive medical billing companies and leading-edge revenue cycle software providers. MBW supports several US-based Medical Billing and EMR Companies representing hundreds of Medical Providers across specialty. We know ... read more about Medical Billing Wholesalers

    NA
    2 - 9
    2007
    100% BPO Services
    Review Highlight - Medical Billing Wholesalers has 1 review and 5.0 ratings
    5.0 - Great Services by Medical VB reviewed by: Manish Jain, Founder and Managing Partner at CMO Needs

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include: