CallTree BPO

Plant the Seed, Spread your Roots, Grow Remotely.

5.0 1 Reviews
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CallTree BPO is an ISO certified call center with it's headquarters located in Tijuana, Mexico. CallTree's journey invokes a purpose with duality. On one end, we want to streamline the nearshoring process for US based companies/entrepreneurs and beyond by creating a highly efficient and effective easy to use platform. On the other end, we are cultivating an environment for personal and career growth for those that choose their path with CallTree in Mexico. This sense of duality is recognized by every core member of CallTree and invokes a conscious culture where balance must be attained at the end of every day to the start of the following day. Without roots, a tree simply will not grow. Generally, the idea of outsourcing is to use outside vendors to carry out standard business functions that are not core to the business. This simplifies the management task, allowing for the company to retain only core staff with focus on the high-value activities of growing the business and researching new opportunities, while regular and well-understood operations, like manufacturing and workflow management, can be delegated to external vendors.

Certifications

ISO 9001:2015
CMMI Level 2
CMMI Level 3
< $25/hr
50 - 249
2020
Locations
Mexico
Blvd. Aguacaliente #10535 PH-001, Tijuana, Baja California 22020
+526645204768

Focus Areas

Service Focus

80%
10%
5%
5%
  • BPO Services
  • Direct Marketing
  • Writing Services
  • Other Services

Client Focus

70%
5%
25%
  • Small Business
  • Large Business
  • Medium Business

Industry Focus

20%
20%
15%
10%
10%
10%
10%
5%
  • Business Services
  • Telecommunication
  • Advertising & Marketing

CallTree BPO Clients & Portfolios

BizLendia
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BizLendia
  • BizLendia screenshot 1
$100001 to $500000
100 weeks
Business Services

Bizlendia is one of our first clients.  We onboarded them as an alternative business lending company in the United States and set up their entire Intake/Inbound process for prospective clients.  We also generated leads fro them using a variety of methods and funnels to generate new business for their account services team.  Calltree BPO continues to service Bizlendia.

CallTree BPO Reviews

5.0 1 Reviews
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Sina Rezvani

CallTree made nearshoring simple since it was my first time going the BPO route.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
In Progress

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Review Summary

The onboarding process was very simple. They took the time to understand my company’s needs. Since COVID, hiring has been a drag. I decided to outsource to CallTree BPO and that was probably one of the best business decisions I’ve made.

What was the project name that you have worked with CallTree BPO?

Inbound and Outbound Call Center Services

What service was provided as part of the project?

BPO Services, Direct Marketing

Describe your project in brief

I hired CallTree for BPO services. It was my first time doing BPO. And I can’t believe I hadn’t discovered this earlier. Makes my business, ESPECIALLY during the pandemic so much easier. No one ever told me BPO existed

What is it about the company that you appreciate the most?

{"1":"They have a simple onboarding process which consists of getting to know the BPO company ","2":"I was able to meet the company in person. I flew in and visited the operation. ","3":"The employee morale seemed to be the first thing I noticed. Didn\u2019t expect something like that in Mexico"}

What was it about the company that you didn't like which they should do better?

{"1":"Not enough room to hire more agents at the moment "}