CallTree BPO is an ISO certified call center with it's headquarters located in Tijuana, Mexico. CallTree's journey invokes a purpose with duality. On one end, we want to streamline the nearshoring process for US based companies/entrepreneurs and beyond by creating a highly efficient and effective easy to use platform. On the other end, we are cultivating an environment for personal and career growth for those that choose their path with CallTree in Mexico. This sense of duality is recognized by every core member of CallTree and invokes a conscious culture where balance must be attained at the end of every day to the start of the following day. Without roots, a tree simply will not grow. Generally, the idea of outsourcing is to use outside vendors to carry out standard business functions that are not core to the business. This simplifies the management task, allowing for the company to retain only core staff with focus on the high-value activities of growing the business and researching new opportunities, while regular and well-understood operations, like manufacturing and workflow management, can be delegated to external vendors.
Focus Areas
Service Focus
- BPO Services
- Direct Marketing
- Writing Services
- Other Services
Client Focus
- Small Business
- Large Business
- Medium Business
Industry Focus
- Business Services
- Telecommunication
- Advertising & Marketing
CallTree BPO Clients & Portfolios
CallTree BPO Reviews
- All Services
- BPO Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
CallTree made nearshoring simple since it was my first time going the BPO route.
Review Summary
What was the project name that you have worked with CallTree BPO?
Inbound and Outbound Call Center Services
What service was provided as part of the project?
BPO Services, Direct Marketing
Describe your project in brief
I hired CallTree for BPO services. It was my first time doing BPO. And I can’t believe I hadn’t discovered this earlier. Makes my business, ESPECIALLY during the pandemic so much easier. No one ever told me BPO existed
What is it about the company that you appreciate the most?
{"1":"They have a simple onboarding process which consists of getting to know the BPO company ","2":"I was able to meet the company in person. I flew in and visited the operation. ","3":"The employee morale seemed to be the first thing I noticed. Didn\u2019t expect something like that in Mexico"}
What was it about the company that you didn't like which they should do better?
{"1":"Not enough room to hire more agents at the moment "}