Central Hubspot
Your Strategic Partner to SuccessCentral Hubspot is a fast-growing BPO that offers solutions to businesses in the US, Europe, and the Middle East.
Our clients are our top priority. That is why we constantly strive to help you achieve the highest efficiency at a minimal cost. This is our value proposition for all our clients. Doesn’t matter whether you have just started a business or own an established one, we cater to your specific requirements suited to regional and local sensibilities with equal competence.
We are a one-stop provider but we never offer one-size-fits-all solutions. You can be assured of dedicated resources at your service and only the best skills to assist you in the areas of Customer Support, Pre-sales, Technical Support, Online Chat Agents, Digital Marketing, Social Media Marketing, Lead Generation, and On-boarding with a good measure of complimentary services for that competitive edge.
- Find Your Lead
- Promoseven 360
- WoW social
- Casa Di Talenti
- BPO Services
- Small Business(< $10M)
- Medium Business($10M - $1B)
- Advertising & Marketing
- Startups
- E-commerce
- Business Services
- Information Technology
They are proactive and solved complex issues prior escalation
We have hired Central Hubspot for many services as we were looking for one firm to take over the whole Business process and help us to grow. The reason is, we believe that if we run all our processes within one single firm it would increase productivity. We used them for Lead Generation, Online chat support (premium subscriptions), Technical support, Virtual assistant, and on-boarding.
We wanted to improvise the quality of service we offer our students and instructors and boost our reach to instructors & students and cover more geographical area
What is it about the company that you appreciate the most?
They are proactive and solve complex issues or find a solution before escalating it to us. This gave us peace of mind while enhanced the user experience on our platform.
What was it about the company that you didn't like which they should do better?
The cost of their proposal was high when compared to other firms, but was fair compared to the added value they offered us
They have a solution to every problem
We were approached by the Central Hubspot team offering us a variety of services, and as we were hit by Covid and had to minimize our cost while continuing our services so we have decided to hire them for Customer support via phone/email/chat, SEO services and sales.
We wanted to approach the gulf region and it's very challenging as gambling is prohibited, we have tried to generate traffic from there but we failed.
So our main goal was to successfully approach the Gulf region and generate traffic, our secondary goal was to offer excellent customer support service and have a smooth back-office operation.
We also wanted to generate sales and had a target set to be achieved.
So once we decided to proceed with Central Hubspot and give them a try, we had a couple of meeting with their management team during the first week, where they have introduced us to their team and designed the process and roadmap.
Their team was friendly and seemed to understand our vision and what we exactly expect from them. Then we have granted them the required credentials to the platforms needed to communicate with our customers, receive calls, messages, etc, and also access to the back-end of the website to be able to perform their SEO Service.
It was very successful, in a very short period they were able to increase our ranking on google search, generated high traffic to our website, and boost the overall traffic by 85%, their customer support team was able to receive and solve inquiries in less than 12 hours and they had a very good response rate, their sales team generated a huge list of contacts as per the criteria we had set and was able to boost our sales with 78%.
What is it about the company that you appreciate the most?
They are very proactive and they have a solution to every problem we meet and their management team always jumps in whenever needed and overlooks the project at all times and they were very adaptable to changes in strategy.
What was it about the company that you didn't like which they should do better?
Their pricing, i think their pricing is slightly high. However they delivered excellent results.
Excellent BPO firm
What is it about the company that you appreciate the most?
They are reliable and cost-effective. The value they deliver in return is great, we were able from our office to coordinate easily with them and had access to real-time data of their progress and was able to track their performance at all time and felt as if they are working from our office,
What was it about the company that you didn't like which they should do better?
They are great as they are, but I would still say they should look into their pricing. Because initially when I received their proposal my first impression was that they are expensive considering the size of their business and not affordable but due to Covid I had to take quick action and hired them with the intention to have a short-term relationship till I hire another firm with better ranking. But then looking at the value they delivered I decided to have a long-term relationship because they proved their efficiency and delivered value more than the budget they have requested.
Proactive and reliable
What is it about the company that you appreciate the most?
Their team act as if they are employees of the organization and not part of an outsourcing firm. They wanted my project to succeed and they were always available even when there is an urgent requirement on a day off, they still attended to requirements and delivered.
What was it about the company that you didn't like which they should do better?
I think they are good from all aspects, however, i think if they would open their office 24 hours that would be perfect so we could have a 24-hour customer service
Outstanding team!
What is it about the company that you appreciate the most?
We are currently scaling, with our partnership with Central Hubspot we were able to retain our clients with on-going income and gaining new ones as well. Currently our success a huge part of it is a result of the quality of service they delivered to retain our clients
What was it about the company that you didn't like which they should do better?
Yes, they are great and they deliver an excellent service with added values. But they need to start expanding their services as they are specialized in the I.T field, by offering L3 & L4 tech support.