
Anna Anderson, Director Of Leisure Sales at Fly 2 Play
Posted on Apr 05, 2021
They have a solution to every problem
I am the Director of Sales, we are basically a company that generates high traffic to hotels and casinos across the world by creating attractive packages to gamblers across the world offering them free trips and VIP services if they match the terms of play at the casino of the hotel they are staying at.
We were approached by the Central Hubspot team offering us a variety of services, and as we were hit by Covid and had to minimize our cost while continuing our services so we have decided to hire them for Customer support via phone/email/chat, SEO services and sales.
We wanted to approach the gulf region and it's very challenging as gambling is prohibited, we have tried to generate traffic from there but we failed.
So our main goal was to successfully approach the Gulf region and generate traffic, our secondary goal was to offer excellent customer support service and have a smooth back-office operation.
We also wanted to generate sales and had a target set to be achieved.
So once we decided to proceed with Central Hubspot and give them a try, we had a couple of meeting with their management team during the first week, where they have introduced us to their team and designed the process and roadmap.
Their team was friendly and seemed to understand our vision and what we exactly expect from them. Then we have granted them the required credentials to the platforms needed to communicate with our customers, receive calls, messages, etc, and also access to the back-end of the website to be able to perform their SEO Service.
It was very successful, in a very short period they were able to increase our ranking on google search, generated high traffic to our website, and boost the overall traffic by 85%, their customer support team was able to receive and solve inquiries in less than 12 hours and they had a very good response rate, their sales team generated a huge list of contacts as per the criteria we had set and was able to boost our sales with 78%.
We were approached by the Central Hubspot team offering us a variety of services, and as we were hit by Covid and had to minimize our cost while continuing our services so we have decided to hire them for Customer support via phone/email/chat, SEO services and sales.
We wanted to approach the gulf region and it's very challenging as gambling is prohibited, we have tried to generate traffic from there but we failed.
So our main goal was to successfully approach the Gulf region and generate traffic, our secondary goal was to offer excellent customer support service and have a smooth back-office operation.
We also wanted to generate sales and had a target set to be achieved.
So once we decided to proceed with Central Hubspot and give them a try, we had a couple of meeting with their management team during the first week, where they have introduced us to their team and designed the process and roadmap.
Their team was friendly and seemed to understand our vision and what we exactly expect from them. Then we have granted them the required credentials to the platforms needed to communicate with our customers, receive calls, messages, etc, and also access to the back-end of the website to be able to perform their SEO Service.
It was very successful, in a very short period they were able to increase our ranking on google search, generated high traffic to our website, and boost the overall traffic by 85%, their customer support team was able to receive and solve inquiries in less than 12 hours and they had a very good response rate, their sales team generated a huge list of contacts as per the criteria we had set and was able to boost our sales with 78%.
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
They are very proactive and they have a solution to every problem we meet and their management team always jumps in whenever needed and overlooks the project at all times and they were very adaptable to changes in strategy.
What was it about the company that you didn't like which they should do better?
Their pricing, i think their pricing is slightly high. However they delivered excellent results.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000