Visit website

Outsource Service Provider of Call Center Services

Since 2004 we have been specializing in leasing our call center operations and management expertise to a growing portfolio of global clients. Every business desires growth, and having an efficient Customer Relationship Management (CRM) process is key to this growth. Enhance your business CRM through a quality Call Center in Dubai and outsource this essential business process to Contactopia.

NA
50 - 249
2004

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Telemarketing - 20%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Lead Generation - 10%
  • Call Center Services - 30%

Industry Focus

  • Business Services - 20%
  • Hospitality - 20%
  • Information Technology - 20%
  • Telecommunication - 20%
  • Designing - 20%

Client Focus

100% Small Business

Review Analytics of Contactopia

4
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Helped us define our expectations at a higher level, and they are supporting us very well in achieving that level.
Jack J. Detiger
Jack J. Detiger , Senior Manager Consumer Care at Philips Consumer Lifestyle
Ensured that all goals are achieved with high quality and in a timely manner.
Antonis Constantinidis
Antonis Constantinidis , Regional On Premise & Culture Marketing Manager at Redbull
Effortless Continuous Operational Improvement for Better Results!
Ahmed Malad
Ahmed Malad , Quality Assurance at Manager Unilever Gulf FZE
Excellent at handling complex business queries and responds promptly.
Venita Cordeiro
Venita Cordeiro , Customer Services Manager at British Council

What Users Like The Most

  • Trained Professionals
  • Quick to respond and handle any issues or changes with precision. 
  • Professional Leads as well as Team members.

What Users Like The Least

  • I have no complaints about their services because they always listen to our feedback.

Detailed Reviews of Contactopia

5.0 4 Reviews
  • All Services
  • BPO Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Jack J. Detiger
Jack J. Detiger, Senior Manager Consumer Care at Philips Consumer Lifestyle
Posted on Jun 07, 2022

Helped us define our expectations at a higher level, and they are supporting us very well in achieving that level.

The co-operation between our companies had started little over a year ago. As a Multinational Company we had the choice between a large, internationally operating company far away and a smaller company quite nearby. We have chosen the latter and we feel we have been served above expectations.

Not only has the staff of Contactopia performed perfectly in line with our expectations, they have helped us define our expectations at a higher level, and they are supporting us very well in achieving that level. We have found their support to our business well managed and professional. Besides that, the team is a pleasure to work with, and we found their attrition rate to be better than our corporate experience. Well done, Contactopia!"

We felt that we would be pleased to share our experience with you, and wish Contactopia all the best in their continued strive for improvements and managed growth.

What was the project name that you have worked with Contactopia?

Philips Electronics Middle East & Africa

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Great Team works to deliver the best possible customer service

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • In Progress
Antonis Constantinidis
Antonis Constantinidis , Regional On Premise & Culture Marketing Manager at Redbull
Posted on Jun 07, 2022

Ensured that all goals are achieved with high quality and in a timely manner.

We would like to extend our sincerest gratitude for your support, cooperation and excellent service. It is a fortunate to be affiliated with such helpful and positive workforce. We greatly appreciate your assistance and hard work in ensuring that all goals are achieved with high quality and in a timely manner. Your effort has aided a lot in the success of the exhibition.

On partnership, we value our relationship with your Group and we hope to work with you again in the near future. We believe this is just the beginning of a long term strong business rapport and we are proud to have such dedicated partners like you.

What was the project name that you have worked with Contactopia?

Redbull- The Art of Can

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Trained Professionals

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • In Progress
Ahmed Malad
Ahmed Malad, Quality Assurance at Manager Unilever Gulf FZE
Posted on Jun 07, 2022

Effortless Continuous Operational Improvement for Better Results!

It is a delight on my side to acknowledge your relentless effort in ensuring that we have a wonderful partnership for the past seven years while you assist using our Careline operations. I truly appreciate your passion towards continuous improvement while we tackle issues that we came across in this operation.

Kindly extend my gratitude to your IT team who had managed to revamp our system towards the end of 2013 and match it with our global requirements. Currently, we are reporting our Arabia data to our global Careline center with ease. Of course, this will not be possible without your support for alignment.

I anticipate that our partnership will last much longer and we continue to bind as one in our goal to satisfy our consumers beyond their needs.

What was the project name that you have worked with Contactopia?

Unilever Gulf FZE

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Quick to respond and handle any issues or changes with precision. 

Professional Leads as well as Team members.

What was it about the company that you didn't like which they should do better?

I have no complaints about their services because they always listen to our feedback.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • Completed
Venita Cordeiro
Venita Cordeiro, Customer Services Manager at British Council
Posted on Jun 07, 2022

Excellent at handling complex business queries and responds promptly.

Service rendered to us is Professional, and of high quality which has been reflected on the results of the 2009 — Q4 Mystery Shopping exercise conducted. We value this dedication of the team and good relationship that we have and hope to continue on the same grounds in the future.

What was the project name that you have worked with Contactopia?

Mystery Shopping Exercise- (2009- Q4)

What service was provided as part of the project?

BPO Services

Describe your project in brief

Solving queries for our shoppers.

What is it about the company that you appreciate the most?

Accurate Customer Responsiveness

On-Time Customer Service

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • Completed