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Vcall Global is a global enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world. Our eventful journey started back in 2003 when we began providing services in the customer service domain. Eventually, the needs of business gave us a cue to diversify into other areas such as , , , software development solutions, and the essential contact center services.
Locations
United States
75 Second Avenue Suite 620,
Needham,
Massachusetts
02494
19176027548
Focus Areas
Service Focus
- BPO Services
Vcall Global Reviews
3 Reviews
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- BPO Services
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oss billing solutions
Posted on Nov 06, 2020
best call center outsourcing company
Review Summary
When we talk about call center support services, we don’t really talk about anything other than results. For us, we want to leave a lasting impression on our customers. To do this, we recruited Vcallglobal after reading gloating reviews about them. And I have to tell you that we are more than impressed. Their call center works round the clock, but still maintains the highest quality in communication. Our CSAT is going through the roof, which is clearly a result of all their endeavors. Thanks a lot guys.
Lisa Martin
Posted on Jul 23, 2021
Helped us solve our most difficult problem
Review Summary
Vcall Global has helped us solve our most difficult problem, which was the call
abandonment rate. With our previous outsourcing company, we found it hard to
maintain consistency in call handling. But Vcall Global has a very good infrastructure
that allows them to maintain very low call abandonment. The agents are very
professional and always ensure that they minimize hold times. The CSAT is gradually
rising and we are happy with the business relationship so far.
abandonment rate. With our previous outsourcing company, we found it hard to
maintain consistency in call handling. But Vcall Global has a very good infrastructure
that allows them to maintain very low call abandonment. The agents are very
professional and always ensure that they minimize hold times. The CSAT is gradually
rising and we are happy with the business relationship so far.
What is it about the company that you appreciate the most?
time punctuality
Aiden Carry
Posted on May 26, 2021
Top Call Center Outsourcing Company
Review Summary
Vcall Global has come across as a breath of fresh air for our telecom business. We had some serious issues with our customer support because we were finding it hard to keep our best employees. So, we decided to outsource to Vcall Gloabal. The results have been good from the get go. The level of customer service is definitely as per our expectation. Overall, we are happy with their service and recommend them highly.
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