Vcall Global is a global enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world. Our eventful journey started back in 2003 when we began providing services in the customer service domain. Eventually, the needs of business gave us a cue to diversify into other areas such as , , , software development solutions, and the essential contact center services.
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Helped us solve our most difficult problem
abandonment rate. With our previous outsourcing company, we found it hard to
maintain consistency in call handling. But Vcall Global has a very good infrastructure
that allows them to maintain very low call abandonment. The agents are very
professional and always ensure that they minimize hold times. The CSAT is gradually
rising and we are happy with the business relationship so far.
What is it about the company that you appreciate the most?
Top Call Center Outsourcing Company
best call center outsourcing company
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