LimTC

Your Vision. Our Solution!

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We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business and growing your customer base. Whether you seek support in marketing, sales, administration, customer assistance, onboarding or more, we extend our limits to exceed your expectations. Think of us as your extended team, behind the scenes, but working round the clock to give your business a boost of added power and performance. Our trained and experienced professionals work collaboratively with yours to maximize your potential and achieve desired outcomes, adapted and customized to markets worldwide.

< $25/hr
50 - 249
2017
Locations
Ukraine
Heroiv Stalinhrada 26a, Kyiv, kyiv 04209
(917) 722-5253

Focus Areas

Service Focus

100%
  • BPO Services

Client Focus

60%
40%
  • Medium Business
  • Small Business

Industry Focus

60%
20%
20%
  • Startups
  • Information Technology
  • Other

LimTC Executive Interview

Anton Mironov
Anton Mironov
CEO
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Please introduce your company and give a brief about your role within the organization.
LimTC understands that it can be daunting for any small or medium-sized business to walk the tightrope between managing costs, training manpower, and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business and growing your customer base. Whether you seek support in marketing, sales, administration, customer assistance, onboarding, or more, we extend our limits to exceed your expectations. Think of us as your extended team, behind the scenes, but working round the clock to give your business a boost of added power and performance. Our trained and experienced professionals work collaboratively with you to maximize your potential and achieve desired outcomes, adapted and customized to markets worldwide.

Outsourcing that guarantees the results you expect and the peace of mind you deserve
  • Pre-sales & Sales Support
  • Helpdesk & Customer Support
  • Technical Support (L1, L2, L3)
  • Customer Success
  • Backoffice Administration
My role within the company is very hands-on and touches almost every aspect of the business. It starts with marketing going into business development, customer support, and project management. I like this approach because it gives me the opportunity to see all aspects of the business as we grow and scale and have a clear understanding of where our strengths and weaknesses are and adjust them, which allows us to operate with lots of agility.
What is the story behind starting this company?
The company was founded in 2017 by three people which saw a gap in the market in regards to providing quality service in the BPO industry. We noticed that the talent pool is extremely bright and having the proper expectations in place drove to amazing results.  There was a missing puzzle between the client and the local staff that managed the expectations and led the expectations.  We wanted to fill the gap and be that missing puzzle. Having grown up in the United States for 12 years and returning back to Ukraine we knew something had to be done and that’s when we formed LimTC. We combined our knowledge and practices of the western market to deliver a service that would resonate with our customers and 3.5 years into it we feel we are doing a great job and foresee a bright future ahead!
What are your company’s business model–in house team or third party vendors/ outsourcing?
  • Pre-sales & Sales Support
  • Helpdesk & Customer Support
  • Technical Support (L1, L2, L3)
  • Customer Success
  • Backoffice Administration
We are a local Ukrainian BPO company that works with international clients.  Outsourcing is the proper model.
How does your company differentiate itself from the competition?
LimTC is a family-owned and operated business that truly values each and every single employee that is brought onboard. We don’t just hire, we hire bright and talented people and create an environment for them where they are valued and have the opportunity to grow professionally and learn.  We are all about teaching and learning. Additionally, we focus on building strong recruitment teams which do an incredible job in recruiting, training, and retaining employees. The senior management team was raised in the United States which has created a very dynamic atmosphere that combines the western mindset with the Ukrainian culture and hunger for learning. Our focus is to grow organically and bring on only clients which share our values and vision for the future!
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our target Customers are in the SaaS industry. This is an industry we are very knowledgeable about and have already built a good foundation for existing clients. This doesn’t go to say that we don’t work or accept clients from other industries such as health care, Gaming, eCommerce, and Insurance.
Please share some of the services that you offer for which clients approach you the most for?
Helpdesk & Customer Support: In today’s world businesses understand the importance of customer experience and satisfaction and in most cases, it becomes a daunting task to the staff, train, and retain such employees to deliver exceptional customer experience. For this very reason, businesses come to us knowing that it’s a long-term partnership that will provide the best in class Helpdesk & Customer Support services.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our NPS rating in 2020 was 66.4 which we are extremely pleased with. We understand the BPO industry and the biggest aspect is building trust. For many business owners, it’s difficult to send part of their business to a different part of the world so we assure you we close this gap to our best abilities. To achieve this we certainly show our experience in the industry and our clear understanding of our client's problems and our solution to the problem by building a team with LimTC.

Moreover, we open all possible communication channels to assure our client has consistent and non-disruptive access to his team, the project manager of his team, and even the senior management of LimTC.

Additionally, we’re a technology-driven business which not only offers top talent with professional management but likewise years of experience with various software solutions and ideas which we offer to our clients to assist where we see the business could use improvement to work more efficiently. This goes to say that we’re not just a strategic outsourcing partner but also a consultant which will help improve many aspects of our client's business.
What kind of support system do you offer to your clients for catering to their queries and issues?
Each client we bring on board we offer a three-layer support system to assure the best service is provided. Firstly, for each client, there is a requirement to bring onboard a team lead who will be in charge of the local team in our Kyiv office and oversee team training and performance. Secondly, each client is provided with a Project manager at no extra cost which is a senior member of the LimTC team who oversees the delivery of exceptional service and available 24/7 in case the client has any questions or issues. Finally, each client is provided with direct access to the senior LimTC management team especially the CEO for any last-level escalations for a quick resolution.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
In all cases, it’s a per employee, per month billing model which is fixed. This makes things very simple for both parties having a clear understanding of the amount to be billed for each month depending on how many employees they have onboard.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
LimTC is open to all clients. We have worked with small start-ups but what was important for us was that we shared the same vision on how to build and scale the teams to deliver exceptional results.
What is the price range (min and max) of the projects that you catered to in 2020?
2020 was our best year since the company was founded. However, I don’t feel that the price is what matters. In 2020 we brought onboard new SMB clients and received an NPS of 66.4. This is a great indicator to us that we are in the right place and providing exceptional services to our clients.
Where do you see your company in the next 10 years?
It’s certainly hard to say since we haven’t looked that far ahead and considering how fast markets and businesses are evolving, especially considering looking back to 2020! We do see ourselves as one of the top global leaders which hope to continue delivering exceptional service to our clients. The future is bright and certainly Limitless with opportunities!

LimTC Reviews

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Lead Generation, Account Executives and Customer Success agents.

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Project Detail

$10001 to $50000
In Progress

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Review Summary

We hired a total team of 19 agents with LimTC. The teams were broken down into Lead Generation, Account Executives and Customer Success agents.
Lead Generation team has increased the inflow of leads by roughly 165% since we started working with LimTC. The best year yet the team delivered 230% YoY growth in leads! Appointment scheduled to appointment conducted rate was at a staggering 85% where before we could barely achieve 40%
The account executive team was responsible for conducting the meetings and basically selling the products. In the first year the team delivered 150% increase from the year before and the following year stood at about the same which is completely fine for us.
Customer Success team focused on upselling and cross selling our products, features and various add ons.

What was the project name that you have worked with LimTC ?

Lead Generation, Account Executives and Customer Success age

Describe your project in brief

We hired a total team of 19 agents with LimTC. The teams were broken down into Lead Generation, Account Executives and Customer Success agents.

What is it about the company that you appreciate the most?

LimTC values closely align with ours and this was impressive to me. During the pandemic and even the war in Ukraine their team stood by their values, supported one another and delivered the same if not better results as if there was no pandemic or war going on. I can only imagine how difficult this was for this and greatly appreciate it.

What was it about the company that you didn't like which they should do better?

Nothing, they are rockstars and the world needs to know it! If you need a Lead Generation, Account Executive or Customer Success team, LimTC is the company for you!

LimTC's contributions led to substantial of our income

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$10001 to $50000
Completed

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Review Summary

Our partnership with LimTC for Sales and Appointment Setting Services achieved truly remarkable results:

New Client Acquisition: Thanks to the strategic efforts of LimTC's dedicated sales team, we saw a staggering 45% increase in new client acquisition over the past year. This expansion not only boosted revenue but also significantly extended our market presence.
Revenue Growth: LimTC's contributions led to substantial monthly and yearly revenue growth. We experienced an impressive 30% monthly revenue increase and a substantial 55% annual growth, which has transformed our financial outlook.
Appointments Scheduled, Conducted, and Closed-Won: The adept appointment setters at LimTC scheduled and conducted a total of 1,200 appointments. Their dedication resulted in a remarkable 70% closed-won rate, which had a profound impact on our bottom line.

What was the project name that you have worked with LimTC ?

LimTC focus on delivering tangible Result

Describe your project in brief

We can genuinely say that our experience with LimTC has been flawless, and there is nothing that comes to mind in terms of areas for improvement or doing things differently. Their performance and outcomes have surpassed our highest expectations, making this collaboration a resounding success that has transformed our business.

What is it about the company that you appreciate the most?

What we found most impressive about LimTC was their focus on delivering tangible, data-driven results. Each team member demonstrated unwavering dedication and expertise in their respective roles. Their exclusive commitment to our project and their ability to achieve such remarkable results was unique and highly valuable.

What was it about the company that you didn't like which they should do better?

We can genuinely say that our experience with LimTC has been flawless, and there is nothing that comes to mind in terms of areas for improvement or doing things differently. Their performance and outcomes have surpassed our highest expectations, making this collaboration a resounding success that has transformed our business.

LimTC did an incredible job

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  • Communication
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Project Detail

$50001 to $200000
Completed

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Review Summary

We hired a team of Customer Support and Customer Success agents to assist with our increasing demand and growth of our customer base. The customer success agent increased our upselling revenue by 200% within the first year and basically continued to double with each and every single year. This was made possible by our growing customer base.

Additionally, the Customer success team did an incredible job in retaining some of the customer that were not satisfied with the service of had technical issues. Our yearly customer churn rate reduced from 13% to 6% and this year they have been able to reduce it to just 3%.

What was the project name that you have worked with LimTC ?

Customer Service Outsourcing project

Describe your project in brief

we saw a 200% rise in upselling revenue within the first year of engagement. Their customer churn rate declined from 13% to 6%; it reached as low as 3%. The team managed the engagement incredibly well. They adjusted flexibly to the client's needs and finished tasks on time.

What is it about the company that you appreciate the most?

They knew our industry very well as they have worked with similar companies which was a huge plus for us. When we were looking at other vendors we didnt quite get the same feeling that they understood our business and industry and for this reason we decided to go with LimTC.

What was it about the company that you didn't like which they should do better?

Honestly, nothing comes to mind here. We have never worked with such a professional vendor that literally goes above and beyond to providing exceptional services to our customers. We have single 2023 signed an extension for another 3 years with LimTC and look forward to working with them for year to come.

Back Office Outsourcing Call Center Services Customer Service

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  • Communication
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Project Detail

$10001 to $50000
Completed

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Review Summary

We hired a team of Customer Support and Customer Success agents to assist with increasing demand and growth of our customer base. The customer success agent increased our upselling revenue by 200% within the first year and continued to double with every single year. This was made possible by our growing customer base.

Additionally, the Customer Success team did an incredible job in retaining some of the customers who were not satisfied with the service or had technical issues. Our yearly customer churn rate reduced from 13% to 6% and this year they have reduced it to just 3%.

What was the project name that you have worked with LimTC ?

LimTC did an incredible job.

Describe your project in brief

We hired a team of Customer Support and Customer Success agents to assist with our increasing demand and growth of our customer base. The customer success agent increased our upselling revenue by 200% within the first year and basically continued to double with each and every single year. This was made possible by our growing customer base.

What is it about the company that you appreciate the most?

They knew our industry very well as they have worked with similar companies which was a massive plus for us. When we were looking at other vendors we didn't quite get the same feeling that they understood our business and industry and for this reason, we decided to go with LimTC. We also found their business continuity very impressive. We signed with them just as the global COVID-19 pandemic broke out.

What was it about the company that you didn't like which they should do better?

Honestly, nothing comes to mind here. We have never worked with such a professional vendor that goes above and beyond to provide exceptional customer service. We have single 2023 signed an extension for another 3 years with LimTC and look forward to working with them for year to come

Elke Guelpen

Highest Expertise in sourcing and managing the best resources for the job

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Review Summary

After winning various high profile Global contracts, I needed a team of experts to roll-out our solution globally and also to develop the business further on an international scale. When taking into account different time zones, languages, regulations and consumer habits, this was quite a daunting task.
Thanks to LimTC's expertise and great understanding of the project, they immediately put a fantastic team together that was ready for me to use without having to worry about a thing.
Anton has a great level of emphathy which makes him one of the best Sales Professionals I have come accross and this is why he is so successful. He has the ability to deeply understand his client's needs and based on that, he is able to chose the perfect people for the job and the client.
The Kiev Team is hugely dedicated, highly responsible and always available despite any time zone differences. I was really impressed how effortlessly they have taken over the tasks and how I was free to focus on my job while everything was running smoothly.
If you are thinking about outsourcing your global Sales activities, I can only highly recommend LimTC, they are the best!
Andrew Hoffman

Pleasure to work with you!

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Thank you for your support. They provided much needed help when it was needed the most.
I was quite happy with the speed, professionalism & attitude. Looking forward to continue working with LimTC.
Olga Krukovska

24/7 Chat Support for SaaS Provider

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Thanks to the LimTC team, the company not only fulfilled its goal of providing competent 24/7 chat support to its users, but they actually helped improve the overall internal process. The team's passion and hands-on approach led to both parties having good communication during the project.

We were looking for L1 Customer Support Specialists, who with Technical Knowledge, Great communication skills and a quick learner.
Our aim was to create a 7/24 live chat channel for our customers to provide the best after-sales experience.
LimTC as a service provider was easy to recognize from the very first conversation with their knowledge, experience and, western mindset.

After deciding that the LimTC will be our vendor for this project, we quickly handle knowledge base, expectations and objectives.

Anna as a co-founder was our main contact and with her outstanding Customer Support/Success knowledge and managing experience, we began building a team with no hassle.

Started with 2 L1 specialists and grow to 6 people within 3 months. Nowadays managing 10+ people team
Thanks to their adaptation, experience and open communication, the LimTC team not only dominated our processes but also lead us to improve and ensured that our daily operations running smoother than ever.
LimTC becomes part of our team, never had any issue with communication. They are always available and very responsive to any requirements. Our trust in their team has allowed us to focus on the development of our platform and deliver better every day.
Their hands-on approach and passion are impressive. Competencies in owning the project fully, understanding processes from the day one and spreading it to all teams successfully.
Karsten Dueh

Phantastic Partner to work with.

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We had to increase our sales and the quality of our service. Both worked out extremely well with team of LimTC. Anton leads his people with empathy and understanding on one side but with strong figures and targets on the other side.
We were extremely satisfied with the results and I personally would even have increased the collaboration.
With my new company I will soon be client again because I know that we will together reach our targets. What else can I say.
Nate Moshkovich

Trustworthy and reliable

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Project Detail

$10001 to $50000

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I was looking for Experts in the field of Marketing to join my team considering that 2 Reward ME is a new project empowered by Clearline Mobile, a leading marketing platform that has been in the market for more than 10 years. So I hired a Digital Marketing Director and a Social Media manager with no hassle and at a very affordable rate. They boosted the pace and I was able to launch 2 Reward Me on the planned date of the launch. I never expected outsourcing to be that effective, their team understood my market very quickly and was able to approach the market and face the challenges. They have taken a load off my shoulders, they surprised me with running the project smoothly and finding solutions to any problems they meet. Now I can rely on them and focus on my core functions and my other projects.
I wanted support to launch my project in time and a team to rely on to deliver excellent service to my customers. My customers are mainly C level and to meet their expectations and deliver excellent service is a bit difficult, however, they were able to make that happen.
It was a risky move, but it was worth it!
I was able to launch my project in-time, got more organized, and had a team to support me with their experience and knowledge. My social media has been successful and I was able to organically generate engagement and increase my followers. Their Social Media Manager understood my market and was able to build a solid strategy aligned with our goals and activities.

What is it about the company that you appreciate the most?

They are trustworthy, transparent, and reliable. They were able to understand my requirements and were able to offer me the expertise I was looking for. They took the extra mile and offered services that were not on their portfolio.

What was it about the company that you didn't like which they should do better?

It will always be the financial factor. I believe they are a bit expensive, however their pricing is reasonable for the value they deliver. Their team is built of professionals in different fields and it makes sense that keeping them on-board has a high cost!

Results driven and enjoyable to partner with.

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Review Summary

Anton, Anna, Olga and the rest of the team are hard workers and results-driven. They communicate well, whether by email or phone. They document everything and move fast.