Helpware

Amazing Customer Experiences. Together.
4.9 (10 Reviews) Write a Review

Helpware Overview

NA
1,000 - 9,999
2015
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. 

Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. 

Key Clients

DoorDash, Headspace, MindBody, Jam City, Bittrex, Cisco, RestoraPet, Heyday, Samsara

us
United States
Helpware
110 W Vine St, 5th Floor Ste 17, Lexington, Kentucky 40507
1 (949) 273-2824
mx
Mexico
Helpware
Av. De Las Americas 1254, 16th Floor, Guadalajara, Jalisco 44610
ua
Ukraine
Helpware
10-A Naberezhno-Khreshchatytska street, Kyiv, kyiv 02000
ph
Philippines
Helpware
20th floor, Picadilly Star, 4th ave, Taguig, Metropolitan Manila Area 1636
Focus Area
Service Focus
  • BPO Services
  • Artificial Intelligence
80%
20%
Client Focus
  • Medium Business($10M - $1B)
  • Small Business(< $10M)
  • Large Business(> $1B)
70%
20%
10%
Industries Focus
  • E-commerce
  • Enterprise
  • Healthcare & Medical
  • Information Technology
  • Retail
  • Startups
  • Business Services
  • Gaming
  • Government
  • Real Estate
30%
10%
10%
10%
10%
10%
5%
5%
5%
5%

Helpware Reviews

4.9 (10 Reviews)

Helpware provided great talent for our project with consistent performance for the main channels of support, and was incredibly adaptable when we need

Chris Newton
5 months ago
The Virginia Rent Relief Program (RRP) was created to provide temporary emergency rental assistance to ensure stable housing during the COVID-19 pandemic and was primarily funded by federal stimulus grants through the U.S. Department of Treasury. Our team built the front and back end but needed scalable resources to assist the public on phones, e-mail, and via our administrative application. Helpware provided skill and experience to scale support with results that exceeded objectives. I was impressed with the team culture that enabled strong communication from executive level through the organization to the front-line agents (training, line management, quality, etc).
Pros :
  • Helpware consistently exceeded expectations at a time when we needed it most.
  • We worked with several call centers over the past few years and Helpware is our top choice.
Cons :
  • Helpware delivered great success exceeding expectations, no improvements were identified.
Project Details
The Virginia Rent Relief Program
Artificial Intelligence
$200000+
In progress
The Virginia Rent Relief Program (RRP) was created to provide temporary emergency rental assistance to ensure stable housing during the COVID-19 pandemic and was primarily funded by federal stimulus grants through the U.S. Department of Treasury. Our team built the front and back end but needed scalable resources to assist the public on phones, e-mail, and via our administrative application. Helpware provided skill and experience to scale support with results that exceeded objectives.
5 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

5-Star rating for excellent service!!

S
posted on 11/9/20
I've been involved with Helpware for almost 2 years and have been so impressed with them from the start. Our team there handles inbound calls for self referrals and outbound calling of patient referrals and they do so with utmost professionalism and care for our patients. Anytime they are asked to change a procedure or make changes to reports, they do so quickly and efficiently. The entire team from agents all the way to top leadership have been awesome to work with and I have learned so much from them. They are always willing to run with suggestions and also are good at giving suggestions to help improve the different processes. If anyone is looking to outsource their call center operations, I would highly recommend Helpware.
Project Details
Business Services
posted on 11/9/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Stop looking for a traditional BPO and start working with the new gold-star, industry standard.

Elizabeth Pearson
posted on 2/12/20
Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building.

Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.
Project Details
BPO Services
posted on 2/12/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Proactive | Effective | Enthusiastic

Lauren Bundy
posted on 16/8/21

The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.
Project Details
Artificial Intelligence
posted on 16/8/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

ONEHOPE Wine Review

Hannah Scherer
posted on 4/6/20
I have been working with HelpWare for almost two years and I do not have good things to say. HelpWare is quick to answer any questions I have, they only hire the best, and they are constantly working with our changing schedules and they do so without complaint. HelpWare is professional and great at communicating. They are flexible, reliable, and honest. I am so grateful for the help HelpWare has provided and I would recommend them to anyone looking for outside work.

What is it about the company that you appreciate the most?

I love that HelpWare is always available, they are flexible and team players.

Project Details
BPO Services
$0 to $10000
posted on 4/6/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Great people!

Lauren Michelle Ford
posted on 28/4/20
I have been working with helpware for 3.5 years and my support team is flanked by smart people from their service who think about efficiency and quality outcomes. They've saved our little startup a bunch of money and overdeliver on the expectations set out for our account. They do all of this with great positivity and the energy toward maintaining a good relationship.

What is it about the company that you appreciate the most?

Flexibility, positive attitude, $ savings

Project Details
BPO Services
$10001 to $50000
posted on 28/4/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

HelpWare has been good for us!

J
posted on 22/1/21
I've worked with the HelpWare team for a few years now and I have to say, they are extremely professional and the team members that have provided to work with us have been well qualified and a joy to work with. Always flexible with our every changing needs and always striving to produce timely resolutions to our customer base. Big thanks to the HelpWare team!
Project Details
BPO Services
posted on 22/1/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

The best of the best team

N
posted on 20/9/21
Helpware is a highly empathetic and driven team of professionals. In our time working together, I was constantly amazed at how their team could adapt to the needs of our business and provide fast, innovative, and reliable service. Ricardo, Brandon, and the rest of our team were nothing short of extraordinary.
Project Details
The best of the best
Artificial Intelligence
$10001 to $50000
Completed
posted on 20/9/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs

Joe Jaeger
2 months ago
Were able to find and train support people to help support our products in ways that I thought would be too difficult to teach. Customers gave outstanding feedback and compliments about our support team and their responsiveness and work ethic.
Pros :
  • Responsiveness to solve problems and resolve issues with unique complexity
  • Devotion to providing outstanding service to the customer - going above and beyond
  • Work to understand the customer and the business model to provide effective and meaningful value
Cons :
  • Honestly not much, really like working with them and impressed
Project Details
Artificial Intelligence
2 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score
Team Members
Gabriela Bustamante
Gabriela Bustamante
A
Anastasia