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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. 

Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. 

United States United States
110 W Vine St, 5th Floor Ste 17, Lexington, Kentucky 40507
1 (949) 273-2824
Mexico Mexico
Av. De Las Americas 1254, 16th Floor, Guadalajara, Jalisco 44610
Ukraine Ukraine
10-A Naberezhno-Khreshchatytska street, Kyiv, kyiv 02000
Philippines Philippines
20th floor, Picadilly Star, 4th ave, Taguig, Metropolitan Manila Area 1636
NA
1,000 - 9,999
2015

Service Focus

Focus of BPO Services
  • Customer Service - 10%
  • Virtual Assistant - 9%
  • Telemarketing - 9%
  • Medical Billing - 9%
  • Payment Processing - 9%
  • Technical Support - 9%
  • Back Office Services - 9%
  • Chat Services - 9%
  • Lead Generation - 9%
  • Email Support - 9%
  • Call Center Services - 9%
Focus of Artificial Intelligence
  • Machine Learning - 100%

Industry Focus

  • E-commerce - 30%
  • Healthcare & Medical - 10%
  • Information Technology - 10%
  • Retail - 10%
  • Startups - 10%
  • Enterprise - 10%
  • Business Services - 5%
  • Gaming - 5%
  • Government - 5%
  • Real Estate - 5%

Client Focus

70% Medium Business
20% Small Business
10% Large Business

Review Analytics of Helpware

11
Total Reviews
4.9/5
Overall Rating
0
Recent Reviews

What Users Say

BPO for Editorial Team
Ashling O'Connell
Ashling O'Connell , Manager, Content Operations at Clutch.co
Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs
Joe Jaeger
Joe Jaeger , CEO / Head of Client Success and Product Strategy at Statecraft Simulations, Inc.
Helpware provided great talent for our project with consistent performance for the main channels of support, and was incredibly adaptable when we need
Chris Newton
Chris Newton , Senior Project Manager at NIC Virginia
The best of the best team
Noah McKeown
Noah McKeown , General Manager - E-Commerce and Customer Success at Go Get Em Tiger
Proactive | Effective | Enthusiastic
Lauren Bundy
Lauren Bundy

What Users Like The Most

  • We like that they are timely, dedicated, and always deliver up to our standards.
  • I love that HelpWare is always available, they are flexible and team players.
  • Flexibility, positive attitude, $ savings

What Users Like The Least

  • Sometimes, there were difficulties in finding the right candidates for the roles and we experienced some turnover.
  • Honestly not much, really like working with them and impressed
  • Helpware delivered great success exceeding expectations, no improvements were identified.

Detailed Reviews of Helpware

4.9 11 Reviews
  • All Services
  • BPO Services
  • Artificial Intelligence
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Ashling O'Connell

BPO for Editorial Team

We worked with Helpware on staffing and training a team of editors to support core processes. We worked with them to deliver QA and feedback on a regular cadence. They take care of administrative support and help onboard any new teammates as needed. They've helped us retain teammates.

What was the project name that you have worked with Helpware?

Staffing and outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helpware has supported us by recruiting, hiring, training, and managing a team of editors and customer experience associates for our company. They've helped us train teammates on core processes, deliver feedback and QA efforts, and maintain our goals.

What is it about the company that you appreciate the most?

We like that they are timely, dedicated, and always deliver up to our standards.

What was it about the company that you didn't like which they should do better?

Sometimes, there were difficulties in finding the right candidates for the roles and we experienced some turnover.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • In Progress
  • Other Industries
Joe Jaeger

Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs

Were able to find and train support people to help support our products in ways that I thought would be too difficult to teach. Customers gave outstanding feedback and compliments about our support team and their responsiveness and work ethic.

What service was provided as part of the project?

Artificial Intelligence

What is it about the company that you appreciate the most?

Responsiveness to solve problems and resolve issues with unique complexity

Devotion to providing outstanding service to the customer - going above and beyond

Work to understand the customer and the business model to provide effective and meaningful value

What was it about the company that you didn't like which they should do better?

Honestly not much, really like working with them and impressed

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Chris Newton

Helpware provided great talent for our project with consistent performance for the main channels of support, and was incredibly adaptable when we need

The Virginia Rent Relief Program (RRP) was created to provide temporary emergency rental assistance to ensure stable housing during the COVID-19 pandemic and was primarily funded by federal stimulus grants through the U.S. Department of Treasury. Our team built the front and back end but needed scalable resources to assist the public on phones, e-mail, and via our administrative application. Helpware provided skill and experience to scale support with results that exceeded objectives. I was impressed with the team culture that enabled strong communication from executive level through the organization to the front-line agents (training, line management, quality, etc).

What was the project name that you have worked with Helpware?

The Virginia Rent Relief Program

What service was provided as part of the project?

Other Services, Artificial Intelligence

Describe your project in brief

The Virginia Rent Relief Program (RRP) was created to provide temporary emergency rental assistance to ensure stable housing during the COVID-19 pandemic and was primarily funded by federal stimulus grants through the U.S. Department of Treasury. Our team built the front and back end but needed scalable resources to assist the public on phones, e-mail, and via our administrative application. Helpware provided skill and experience to scale support with results that exceeded objectives.

What is it about the company that you appreciate the most?

Helpware consistently exceeded expectations at a time when we needed it most.

We worked with several call centers over the past few years and Helpware is our top choice.

What was it about the company that you didn't like which they should do better?

Helpware delivered great success exceeding expectations, no improvements were identified.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $200000+
  • In Progress
Noah McKeown

The best of the best team

Helpware is a highly empathetic and driven team of professionals. In our time working together, I was constantly amazed at how their team could adapt to the needs of our business and provide fast, innovative, and reliable service. Ricardo, Brandon, and the rest of our team were nothing short of extraordinary.

What was the project name that you have worked with Helpware?

The best of the best

What service was provided as part of the project?

Artificial Intelligence, Business Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
Lauren Bundy

Proactive | Effective | Enthusiastic


The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.

What service was provided as part of the project?

Artificial Intelligence, Maintenance & Support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
joannie

HelpWare has been good for us!

I've worked with the HelpWare team for a few years now and I have to say, they are extremely professional and the team members that have provided to work with us have been well qualified and a joy to work with. Always flexible with our every changing needs and always striving to produce timely resolutions to our customer base. Big thanks to the HelpWare team!

What service was provided as part of the project?

BPO Services, Maintenance & Support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Elizabeth Pearson

Stop looking for a traditional BPO and start working with the new gold-star, industry standard.

Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building.

Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.

What service was provided as part of the project?

BPO Services, Mobile App Development, Testing Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Sarah Kirk

5-Star rating for excellent service!!

I've been involved with Helpware for almost 2 years and have been so impressed with them from the start. Our team there handles inbound calls for self referrals and outbound calling of patient referrals and they do so with utmost professionalism and care for our patients. Anytime they are asked to change a procedure or make changes to reports, they do so quickly and efficiently. The entire team from agents all the way to top leadership have been awesome to work with and I have learned so much from them. They are always willing to run with suggestions and also are good at giving suggestions to help improve the different processes. If anyone is looking to outsource their call center operations, I would highly recommend Helpware.

What service was provided as part of the project?

Other Services, Business Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Hannah Scherer

ONEHOPE Wine Review

I have been working with HelpWare for almost two years and I do not have good things to say. HelpWare is quick to answer any questions I have, they only hire the best, and they are constantly working with our changing schedules and they do so without complaint. HelpWare is professional and great at communicating. They are flexible, reliable, and honest. I am so grateful for the help HelpWare has provided and I would recommend them to anyone looking for outside work.

What service was provided as part of the project?

Maintenance & Support, BPO Services, Writing Services

What is it about the company that you appreciate the most?

I love that HelpWare is always available, they are flexible and team players.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
Tyler Sayre

Great work by great people!

I have had the fortune to work with Helpware for a couple of years now. Their team from top to bottom is very focused and dedicated. They are always searching for areas of improvement.

What service was provided as part of the project?

BPO Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Lauren Michelle Ford

Great people!

I have been working with helpware for 3.5 years and my support team is flanked by smart people from their service who think about efficiency and quality outcomes. They've saved our little startup a bunch of money and overdeliver on the expectations set out for our account. They do all of this with great positivity and the energy toward maintaining a good relationship.

What service was provided as part of the project?

Maintenance & Support, Business Services, BPO Services

What is it about the company that you appreciate the most?

Flexibility, positive attitude, $ savings

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000