Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
Focus Areas
Service Focus
- BPO Services
- Artificial Intelligence
Client Focus
- Medium Business
- Small Business
- Large Business
Industry Focus
- E-commerce
- Healthcare & Medical
- Information Technology
Helpware Reviews
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- BPO Services
- Artificial Intelligence
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
BPO for Editorial Team
Review Summary
What was the project name that you have worked with Helpware?
Staffing and outsourcing
Describe your project in brief
Helpware has supported us by recruiting, hiring, training, and managing a team of editors and customer experience associates for our company. They've helped us train teammates on core processes, deliver feedback and QA efforts, and maintain our goals.
What is it about the company that you appreciate the most?
We like that they are timely, dedicated, and always deliver up to our standards.
What was it about the company that you didn't like which they should do better?
Sometimes, there were difficulties in finding the right candidates for the roles and we experienced some turnover.
Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs
Review Summary
What is it about the company that you appreciate the most?
Responsiveness to solve problems and resolve issues with unique complexity
Devotion to providing outstanding service to the customer - going above and beyond
Work to understand the customer and the business model to provide effective and meaningful value
What was it about the company that you didn't like which they should do better?
Honestly not much, really like working with them and impressed
Helpware provided great talent for our project with consistent performance for the main channels of support, and was incredibly adaptable when we need
Review Summary
What was the project name that you have worked with Helpware?
The Virginia Rent Relief Program
Describe your project in brief
The Virginia Rent Relief Program (RRP) was created to provide temporary emergency rental assistance to ensure stable housing during the COVID-19 pandemic and was primarily funded by federal stimulus grants through the U.S. Department of Treasury. Our team built the front and back end but needed scalable resources to assist the public on phones, e-mail, and via our administrative application. Helpware provided skill and experience to scale support with results that exceeded objectives.
What is it about the company that you appreciate the most?
Helpware consistently exceeded expectations at a time when we needed it most.
We worked with several call centers over the past few years and Helpware is our top choice.
What was it about the company that you didn't like which they should do better?
Helpware delivered great success exceeding expectations, no improvements were identified.
The best of the best team
Review Summary
What was the project name that you have worked with Helpware?
The best of the best
Proactive | Effective | Enthusiastic
Review Summary
The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.
HelpWare has been good for us!
Review Summary
Stop looking for a traditional BPO and start working with the new gold-star, industry standard.
Review Summary
Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.
5-Star rating for excellent service!!
Review Summary
ONEHOPE Wine Review
Review Summary
What is it about the company that you appreciate the most?
I love that HelpWare is always available, they are flexible and team players.
Great work by great people!
Review Summary
Great people!
Review Summary
What is it about the company that you appreciate the most?
Flexibility, positive attitude, $ savings