People-powered answering service
Overview
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by making sure you never miss a chance to connect.
No bots. No AI. Just real people creating real connections that win customers and build loyalty.
We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most.
With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings.
And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too.
What clients say
Every review is verified through Goodfirms before it's published.
What reviewers mention most
“Reliable call handling and customized call routing have made the service a great fit for our business.”
The company handles all our incoming calls and forwards them directly to our CRM software. They have also set up a call routing system that fits the way our business operates. The service has been reliable and well suited to our needs.
“AnswerConnect made setup straightforward and provided reliable, helpful support whenever I needed assistance.”
AnswerConnect was simple to set up, and whenever I had questions, the team was helpful and readily available. Unlike services that provide little support after purchase, AnswerConnect has guided me throughout the process and continued to assist me when needed. The overall experience has been smooth and reassuring.
“AnswerConnect has consistently provided dependable support and tailored solutions as our business needs have evolved.”
We have worked with AnswerConnect for several years and have consistently been satisfied with their support. As our business model has changed, their team has helped us update and customize scripts to meet our goals. Their representatives are professional on calls and gather the information we need to move forward with our clients. We also appreciate Pilly's helpful input and support with our latest update.
“AnswerConnect has made my life much easier by freeing up my time to focus on seeing my patients.”
AnswerConnect has made my work much easier by freeing up my time to focus on seeing my patients. They provide reliable messages while gathering all the important information we have asked them to collect. I am very satisfied with their service and have had a positive experience using their support.
“Great product and a fantastic customer service.”
I have been using AnswerConnect's service for two years and have been very impressed with their promptness, well-trained agents, and flexibility. Their team has consistently adapted to our business needs while providing reliable customer service.
“The best answering service ever!”
The best answering service ever! Highly recommended! They do their job and help me to run my business efficiently as well as extent their availability hours. I use them for three years already!
“This is the 3rd answering service we've used and is by far the best so far.”
This is the 3rd answering service we've used and is by far the best so far. They are very professional in the way they handle our calls. I really love that they have the ability to integrate with Zapier so all the info they collect gets automatically added to our CRM which then triggers an auto text to go out. I love how they offer unlimited calls to adjust the call script as well to customize and get the results you're looking for. Will be using AnswerConnect for a long time.
“This answering service has fit our small business' needs perfectly.”
This answering service has fit our small business' needs perfectly. They are always quick to tweak anything as we need it, and the app makes it so easy to respond to the calls that we received.
“Airen did an excellent job handling my customers call!”
From the moment she answered the phone, she was professional, friendly, and very attentive. They listened carefully to the customer’s concerns and provided clear, helpful answers without rushing them. It’s not always easy to find great customer service these days, but Airen with Answer Connect truly went above and beyond. I really appreciate the patience and positive attitude—made the whole experience smooth and stress-free. Thank you, Airen!
“A flexible and customer-focused service that helped us find a plan better suited to our actual usage.”
We had a very positive experience with AnswerConnect when we reached out about our monthly plan. Since we were not using all the minutes included in our existing plan, we contacted the team through chat to see whether there was a more suitable option for us.
“A responsive and people-focused answering service that makes communication easy from the very beginning.”
I am very happy with my experience with AnswerConnect. From the very beginning, the team has been extremely easy to communicate with and consistently responds to my messages or calls almost immediately.
“Excellent customer service with prompt and professional support whenever we need assistance.”
We have had an excellent experience with AnswerConnect's customer service. Their team is consistently professional, responsive, and helpful whenever we need assistance.
“Easy communication and flexible call-handling support that keeps our customers connected to a real person.”
We have had a very positive experience with AnswerConnect. The team is very easy to communicate with, and making adjustments to the service as our needs change has been simple and straightforward. We particularly value having real people available to speak with our customers. It gives our customers a more personal experience and makes it easier for us to stay responsive while managing our day-to-day business. The flexibility to make adjustments along the way has made the service easy for us to work with.
“Responsive and professional support that makes it easy for us to manage our firm's call-handling needs.”
We have had a very positive experience with AnswerConnect. Their team is responsive, professional, and genuinely helpful whenever we need assistance. One of the things we appreciate most is how easy it is to communicate our requirements. We can simply send an email request, and the team takes care of it promptly. They also follow up with us to make sure everything has been handled properly, which gives us confidence that our requests are not overlooked. The friendly and helpful nature of the team has made AnswerConnect a valuable support for our law firm.
“Professional and dedicated support from a team that consistently delivers quality service.”
We have had a very positive experience with AnswerConnect. The team has been efficient, professional, and highly dedicated in the way they provide their service. We also appreciate their willingness to continuously improve and maintain a high standard of service. Their professionalism and commitment have made the experience reliable and straightforward, and we would confidently recommend their service to other businesses looking for dependable call-answering support.
Focus
How the team's effort is distributed across services.
Where we are
Offices where AnswerConnect operates.
