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Global Support Redefined!

IdeasUnlimited is a global support services provider with 12 years of experience in delivering 24/7/365 call center services and virtual assistant services. Having worked with over one thousand (1000+) clients in various industries, IdeasUnlimited is perfectly positioned to take care of all your support services, allowing you to focus on your core competencies.

The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan. Having completed numerous projects in various industries, IdeasUnlimited is perfectly positioned to take care of the below services:

- Customer Support Service

- Multilingual Support Service

- Healthcare Support Service

- Ecommerce and Backend Support Service

- Operations Support Service

- Virtual Assistant Service

Our unique value proposition includes 24/7/365 coverage, rapid ramp-up options, flexible contracts, omnichannel support, cost-effective packages, experienced human capital, and best-in-class technology. Whether you are a large company looking to improve your customer service, a medium-sized business looking for cost-effective service(s), or a startup looking to head-start your new venture in the right way, we can assist you in the best manner!

United States United States
77 sugar creek center blvd suite 600, Sugar Land, Texas 77479
< $25/hr
50 - 249
2010

Service Focus

Focus of BPO Services
  • Virtual Assistant - 20%
  • Telemarketing - 20%
  • Technical Support - 20%
  • Lead Generation - 20%
  • Call Center Services - 20%

Industry Focus

  • Advertising & Marketing - 10%
  • Business Services - 10%
  • Consumer Products - 10%
  • Government - 10%
  • Healthcare & Medical - 10%
  • Designing - 10%
  • Legal & Compliance - 10%
  • Real Estate - 10%
  • Transportation & Logistics - 10%
  • Utilities - 10%

Client Focus

70% Small Business
30% Medium Business

Review Analytics of IdeasUnlimited

16
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Unwavering Professionalism Display
Jonathan Jarashow
Jonathan Jarashow , Chief Executive Officer at OmniChannel Health at OmniChannel Health
Excellent performance from their team
Stacey Randall
Stacey Randall , Marketing Director at EmPrestiza at EmPrestiza
IdeasUnlimited’s team is unique in adapting to the phone calls.
Piotr Pisarz
Piotr Pisarz , Founder and CEO at Uncapped at Uncapped
IdeasUnlimited Has Effective Management
Arjan Verbeek
Arjan Verbeek , Co-Founder and CEO at Perenna at Perenna
IdeasUnlimited has considerably improved my overall efficiency
Joanna Tibbitt
Joanna Tibbitt , Chief Operating Officer at Globacap

What Users Like The Most

  • What stood out the most about IdeasUnlimited was their solid professionalism and ability to meet Key Performance Indicators. This not only demonstrated their commitment to excellence, but also instilled trust in the reliability of their services.
  • What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.
  • We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands. They've been fantastic at giving us input while we work with a new software system. They are highly engaging and serve as our partner.

What Users Like The Least

  • The best in their work remained a testament to their determination and competence in pleasant their function as a professional name center provider company.
  • Their overall performance has been top notch.
  • There's none.

Detailed Reviews of IdeasUnlimited

5.0 16 Reviews
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Jonathan Jarashow

Unwavering Professionalism Display

The impact of this engagement was underscored by using IdeasUnlimited's professionalism. Weekly tracking of call centre metrics, which includes answer rate and retention fee, constantly yielded fantastic consequences. Their commitment to delivering best outcomes positioned them as a dependable and talented partner.

What was the project name that you have worked with IdeasUnlimited?

Outbound Call Centre Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Engaging with IdeasUnlimited aimed to conquer the challenges of call centre offerings, making them an quintessential part of our operations. Their involvement prolonged to being our outsourced call center, armed with their own scripts and adept communique capabilities catering to a diverse purchasers. Notably, they supplied round-the-clock aid, making sure a continuing and continuous service.

What is it about the company that you appreciate the most?

What stood out the most about IdeasUnlimited was their solid professionalism and ability to meet Key Performance Indicators. This not only demonstrated their commitment to excellence, but also instilled trust in the reliability of their services.

What was it about the company that you didn't like which they should do better?

The best in their work remained a testament to their determination and competence in pleasant their function as a professional name center provider company.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Healthcare & Medical
Stacey Randall

Excellent performance from their team

In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.

What was the project name that you have worked with IdeasUnlimited?

Calling Services for Gas and Oil Co.

What service was provided as part of the project?

BPO Services

Describe your project in brief

We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors. Their involvement prolonged across customer support, court cases control, or even courier offerings for our agency.

What is it about the company that you appreciate the most?

What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.

What was it about the company that you didn't like which they should do better?

Their overall performance has been top notch.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Oil & Energy
Piotr Pisarz

IdeasUnlimited’s team is unique in adapting to the phone calls.

They've never failed to deliver; our clients provide accurate information, which is the kind of feedback we seek out since it facilitates the closing of new business. In addition, I recently used several less expensive contact centers, but I had to return to IdeasUnlimited since the quality and service there wasn't up to par.

What was the project name that you have worked with IdeasUnlimited?

Call Centre Services for Financial Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

I needed someone that could answer our phone calls for us. IdeasUnlimited offers us virtual receptionist services both during and after work hours. We need amiable and empathetic team members that could assist our clients who could be going through challenging situations. As a result, they oversaw a simple onboarding procedure to determine our needs before writing a screenplay.

What is it about the company that you appreciate the most?

The team at IdeasUnlimited is attentive to our demands, flexible in handling phone calls, and a pleasure to deal with. They may also gather a great deal of information from our consumers and pay close attention to details, which helps us follow up on leads.

What was it about the company that you didn't like which they should do better?

They formerly had a somewhat awkward phone app, but they have now replaced it with a more user-friendly online interface that lets us monitor and record calls.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Financial & Payments
Arjan Verbeek

IdeasUnlimited Has Effective Management

My team's dependability has improved, and my firm has expanded rapidly overall. Our company's revenues have been rising gradually, and we are doing a better job of managing our clientele.

What was the project name that you have worked with IdeasUnlimited?

Customer Support Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Ensuring that my customers are satisfied with my services and that they always receive the product that finally meets their needs. Since we are in the insurance business, our goal is to increase client confidence and customer retention.

What is it about the company that you appreciate the most?

They are handling our clients more skillfully, and our company's sales have been rising significantly.

What was it about the company that you didn't like which they should do better?

None.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Financial & Payments
Joanna Tibbitt

IdeasUnlimited has considerably improved my overall efficiency

IdeasUnlimited strives to provide value and proactive help. Robust managed service including competent and experienced Engagement Managers that serve as your thinking partner to boost output and make sure you get the most out of their offerings.

When issues arise, they respond to them promptly and thoroughly; they are always willing to assist. Backup assistance that guarantees steady operation in the event that your helper departs or takes a vacation.

What was the project name that you have worked with IdeasUnlimited?

Customer Support Services for Financial Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Scheduling meetings, email inbox management, expense report preparation, travel scheduling and booking, appointment management, weekly investment report preparation and distribution

What is it about the company that you appreciate the most?

IdeasUnlimited helps you to make sure you're getting the most out of their offerings. IdeasUnlimited has enabled me to offload chores, which has significantly increased my total efficiency. I am fully certain that they will be completed promptly and with excellence.

What was it about the company that you didn't like which they should do better?

None; IdeasUnlimited has outperformed what I had anticipated.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Financial & Payments
Gerald Chappell

They Have Win-win Oriented Culture

My personal ability has grown since working with the IdeasUnlimited team because of their assistance. Apart from completing tasks, every team member looks for methods to add value by streamlining procedures and resolving problems as they arise. They are an excellent partner since they have a support infrastructure that PA can provide, which lessens my workload for onboarding, training, and support.

What was the project name that you have worked with IdeasUnlimited?

Administrative Support Services for Financial Co.

What service was provided as part of the project?

BPO Services

Describe your project in brief

In order for the firm to grow, we needed to automate and enhance procedures, develop processes to increase organizational competence, and provide administrative assistance to help me reach my full potential. Daily support for all administrative tasks is provided by IdeasUnlimited Assistant, including action item follow-up, CRM updates, document creation for review, and deal administration activities such as prospect follow-up, financial data entry, deal file organization, liaising with Tech Support for Deal Management Platform, client communication, to-do tracking, and process documentation.

What is it about the company that you appreciate the most?

From the CEO to the front-line PA, every person I've worked with embodies the company's ideals and is dedicated to creating a collaborative, win-win culture for all parties involved.

What was it about the company that you didn't like which they should do better?

We are still working on methods to make it easier to access the websites and applications required for company operations.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Financial & Payments
Daniel O'Sullivan

They had clear communication

They have gone above and above to satisfy our demands, and by taking on more clients, we have been able to increase our income. They manage Customer Scheduling properly well.

What was the project name that you have worked with IdeasUnlimited?

Customer Support Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired IdeasUnlimited to assist us in scheduling customers and completing projects on time. They also assist by doing background administrative tasks so that we may provide excellent client experiences.

What is it about the company that you appreciate the most?

They go above and beyond to create great communication.

What was it about the company that you didn't like which they should do better?

No.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Financial & Payments
Conor McCarthy

Excellert Customer Services

IdeasUnlimited Receptionist excellently handles phone calls, enabling our company to accommodate every end client concern and secure new business partnerships. The team showcases a high level of professionalism and punctuality. Above all, they are personable and responsive throughout.

What was the project name that you have worked with IdeasUnlimited?

Call Center Services for Software Development Co

What service was provided as part of the project?

BPO Services

Describe your project in brief

We required a service provider to answer calls on the weekends and after our regular business hours. IdeasUnlimited responds to and provides for our after-hours phone calls, swiftly emails us the necessary information, and then provides for our prospects and clients. They are incredibly knowledgeable about our company. Their excellent customer service enables us to secure new business that we may not have otherwise.

What is it about the company that you appreciate the most?

They are very timely and professional.

What was it about the company that you didn't like which they should do better?

Everything has been fine to date.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Other Industries
Michael Katchen

They Are a Good Partner because They Have a Support Infrastructure

My personal capability has grown as a consequence of the IdeasUnlimited team's assistance since we started working together. Along with completing tasks, each team member looks for opportunities to provide value by enhancing processes and dealing with problems as they arise. They are a fantastic partner since they have a support infrastructure to support by PA, which lessens the pressure on me for onboarding, training, and support. We have had extremely lively and fruitful conversations about the project's scope and have decided on the proper prioritisation of tasks based on their added value to the company. Although it took some time to become used to the activities (as was to be expected), the whole IdeasUnlimited team was constantly on hand to help us manage the intricate nature of our business operations.

What was the project name that you have worked with IdeasUnlimited?

Administrative Support for Financial Services Co

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our objectives were to establish procedures to increase organisational capabilities, deliver administrative assistance to increase my personal capacity, and automate and enhance processes to enable business growth. The IdeasUnlimited assistant provides daily assistance with all administrative responsibilities, including action item follow-up, CRM updates, document creation for approval, and facilitation of administrative operations on deals, such as: Prospect monitoring, financial data entering Deal file organisation, communication with the Deal Management Platform's technical support, tracking of tasks and process descriptions.

What is it about the company that you appreciate the most?

Every person I've met with, from the CEO to the front-line PA, embodies the company's values and is dedicated to creating a collaborative, win-win culture for all stakeholders.

What was it about the company that you didn't like which they should do better?

We keep looking for methods to make it easier to access the websites and applications required for conducting business.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Financial & Payments
Matthew Bochenek

They're quite Good at Following Our Goals

Our many campaigns each have their own realities about results. If we are successful in converting roughly 10% of the persons we contact by phone, voicemail, and email, then we will consider our outreach to be successful.

What was the project name that you have worked with IdeasUnlimited?

Call Center Services for Financial Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

We are able to build relationships with potential customers thanks to IdeasUnlimited's call center services. We write scripts, choose databases to contact, and collaborate with us to schedule meetings. In addition, they give us call analysis and assign ratings depending on characteristics that they develop. They then compile reports on the telemarketers' abilities and, in response to the outcomes, provide coaching sessions.

What is it about the company that you appreciate the most?

Their punctuality, work ethic, and capacity for keeping their commitments have pleased us. They are also fairly transparent and honest about the procedure.

What was it about the company that you didn't like which they should do better?

They don't have anything to improve.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Financial & Payments
Andrew Goh

Highly Responsive and solid IT team

IdeasUnlimited covered our phone, e-mail, and chat interactions, and handles both B2B and B2C customers. We have formal monthly meetings as well as spontaneous calls whenever is necessary. We consider communication a strong point in our partnership. They always react fast and have a solid IT team, which for us is an advantage in an everchanging environment.

What was the project name that you have worked with IdeasUnlimited?

Customer Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired IdeasUnlimited to handle our customer service operations (general information on food and beverages services, purchasing information, copies of documents, forms, complaints, customized information regarding purchasing food, collection, requests for update information and awareness campaigns).

What is it about the company that you appreciate the most?

IdeasUnlimited developed at a fast pace in the last years and has many side services such as CRM, IT, and employees development programs, which translate as direct benefits for us.

What was it about the company that you didn't like which they should do better?

My recommendation is that IdeasUnlimited should maintain the focus on the human resources challenges in order to insure the continuous quality of the services.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Food & Beverages
Alan Hahn

Excellent Outsourcing Service

My overall experience working with IdeasUnlimited has been very positive. What I liked most about IdeasUnlimited is their responsiveness and adaptability. The management and team were always quick to address our needs and were open to changing procedures when necessary. This level of flexibility was crucial for us as we expanded into different markets and needed support during evening and weekend shifts.

What was the project name that you have worked with IdeasUnlimited?

Business Process Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

At a time when multiple markets are seeing significant expansion, I have a lot of faith in them as a critical partner. Our objectives were to cover evening and weekend shifts for a number of our expanding areas. The management and team at IdeasUnlimited are incredibly responsive, accessible, and adaptable to our needs in order to change procedures. I was really pleased by the teams' commitment to their work and rapid learning curves, which led to very high quality output (almost a consistent 100% grade from our weekly QA).

What is it about the company that you appreciate the most?

One of the standout qualities of IdeasUnlimited was the team's commitment to their work and their ability to quickly learn and adapt. This led to consistently high-quality output, and we often received a consistent 100% grade in our weekly QA evaluations. This dedication and performance were certainly among the highlights of our partnership.

What was it about the company that you didn't like which they should do better?

If I had to point out something I liked the least, it would be hard to pinpoint a specific issue. However, it's always beneficial for any partnership to have open lines of communication and continuous improvement, so perhaps there could have been even more proactive communication on IdeasUnlimited's part to discuss potential improvements or changes in processes. Overall, though, my experience with IdeasUnlimited has been quite positive, and any minor concerns were far outweighed by their strengt

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Food & Beverages
Michael Lafair

Whatever I Need Fixed, They Will Do It Quickly

The greatest consolation we have during business hours is knowing that someone can take important calls when we can't. If a problem arises with a court or an attorney, the court will contact our practice. We have to drop everything and pick up the phone because they might need to reach us right away. Now, I know that IdeasUnlimited is there to take the call, which is a consolation.

What was the project name that you have worked with IdeasUnlimited?

Calling Services for Legal Technology Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our after-hours and incoming call answering service is IdeasUnlimited. They assisted us in creating a script that their receptionists will use to interview our clients or potential customers. They change the terminology and make sure our emails are being sent to the appropriate individuals when I need to update it, such as after a staff change. With regard to their calling services, they record the accurate information and provide it to us.

The decision of whether a person is qualified for our practice is not made by the receptionists.

What is it about the company that you appreciate the most?

They are excellent at communicating with us, whether we are speaking to a receptionist who can direct us to the appropriate person or an executive. We will always receive a prompt answer.

What was it about the company that you didn't like which they should do better?

No, I don't think there is anything noteworthy.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Legal & Compliance
Jules Flynn

They've Been Fantastic at Giving Us Input

We are happy with IdeasUnlimited's work. The team is willing to address challenges, provide input, and understand our demands. IdeasUnlimited leads top-notch project management and communicates effectively through phone calls and Microsoft Teams. Their engagement stands out.

What was the project name that you have worked with IdeasUnlimited?

Call Center Services for Electric Bike Provider

What service was provided as part of the project?

BPO Services

Describe your project in brief

We lacked an internal call center to answer inquiries from customers using our catalog search or our website to place purchases. We appointed IdeasUnlimited to assume these duties on our behalf.

We provided them with training materials during the onboarding process and instructed them on our systems, procedures, and fundamental customer service practices and service norms. We use IdeasUnlmited as our external call center. They generally take inbound calls from clients placing orders, which they facilitate and input into the system on our behalf.

Customers who have queries about return service labels, size details, or tracking information on their purchases are also followed up with. They perform direct work in our software.

Additionally, they added a chat script to our website, and they worked on Interactive Voice Response (IVR) after hours for our phone system. IdeasUnlimited has given any personnel who have had trouble understanding our service requirements further training.

What is it about the company that you appreciate the most?

We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands. They've been fantastic at giving us input while we work with a new software system. They are highly engaging and serve as our partner.

What was it about the company that you didn't like which they should do better?

There's none.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Transportation & Logistics
Amy Kiska

We are happy with them

The IdeasUnlimited team updates our platform and handles data-related back office activities for our company once every week while working remotely. They went through basic onboarding to learn about the organization and our industry so they could have a better understanding of the procedure. Furthermore, they provide LinkedIn marketing services aimed at generating leads and connecting with investors and borrowers. No complaints have been made concerning their work. Because they are a proactive team, which shows the effectiveness of their efforts, they are generally doing a terrific job.

What was the project name that you have worked with IdeasUnlimited?

CRM Back-Office Support for Biotechnology Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

For our business, IdeasUnlimited provides CRM back-office administration assistance. The group manages platform improvements, deals with data-related tasks, and offers LinkedIn marketing services.

What is it about the company that you appreciate the most?

Other suppliers appear remote, however IdeasUnlimited is really near to us and helps us with monthly reports of the KPIs we're searching for. They lead a close process. Because of their dedication to learning how we operate, we also feel that they have been included into our team and not just an outside contractor.

What was it about the company that you didn't like which they should do better?

There isn't much they can do better, in my opinion; we are happy with them.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Food & Beverages