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Cost Effective BPO Service Provider

Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower the businesses in saturated market. We are a source of innovation and a result-driven organization. We are pioneering call service provider that enable leading brands to acquire new customers, build customer loyalty, and protect their online communities. Our solutions provide smooth marketing automation and a streamlined workflow. Our high-quality out-sourcing service enhance your brand image in the market, satisfies your customer, and raise your sales.

Certifications/Compliance

Great Place To Work
Pakistan Pakistan
3 Commercial, J1-, Sunflower Housing Society Johar Town, Lahore, Punjab 54000
< $25/hr
10 - 49
2020

Service Focus

Focus of BPO Services
  • Customer Service - 25%
  • Virtual Assistant - 25%
  • Chat Services - 25%
  • Call Center Services - 25%

Detailed Reviews of Call Masters BPO

5.0 1 Review
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Nouman Azmat

They help our business to stand out from the crowd by granting outstanding customer care.

Thanks to Call Masters BPO’s top-notch customer service, We have seen an increase in our customer retention rate, as well as impressive time and cost savings overall. Their team is very responsive, communicative, and adaptive, as well as transparent and trustworthy

What was the project name that you have worked with Call Masters BPO?

Back Office & Customer Service for E-Commerce Store.

What service was provided as part of the project?

BPO Services

Describe your project in brief

I was trying to reduce the number of complaints we were getting on our customer service side by increasing the quality of our customer service at a reasonable cost.

Call Masters BPO acts as our customer service center. Initially, I provided them with as much information as I had related to everything they needed to know to do their job. Based on that information, they were able to identify all the gaps we had and the things our customer service was lacking.

I was referred to them through someone. I have worked with many vendors in the past, but they have a very responsive team that I can message and get instantaneous responses. Also, their quality is top-notch.

What is it about the company that you appreciate the most?

Agent's emotional intelligence and professionalism performed very well by being empathetic and using human touch in their interactions.

Responsive and ability to adapt to our needs and scale their workforce when needed

What was it about the company that you didn't like which they should do better?

I can’t think of anything at the moment. We’re satisfied with their work.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress