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Top 1 Outsourcing Company for SMEs

#1 Outsourcing Company for SMEs

Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific.

We embarked on our journey in 2014 as a humble team of five with a shared vision. Fast forward to today, we have evolved into a leading-edge Outsourcing Solutions Provider, delivering excellence to a diverse portfolio of more than 50 clients - from dynamic start-ups and thriving SMEs to large multinational corporations. This phenomenal growth has been driven by our dedicated, highly skilled employees and our leadership team boasting over 40 years of combined experience in the outsourcing industry.

Streamline your operations and maximize efficiency with Big Outsource, because you have bigger things to worry about.

www.bigoutsource.com

Philippines Philippines
Lot 1&2, Block 4, Guevarra Subd., Brgy. Del Remedio, Laguna, Laguna 4000
63495466399
< $25/hr
250 - 999
2014

Service Focus

Focus of Business Services
  • Data Entry - 100%
Focus of BPO Services
  • Customer Service - 10%
  • Virtual Assistant - 10%
  • Telemarketing - 10%
  • Medical Billing - 5%
  • Payment Processing - 5%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 10%
  • Lead Generation - 5%
  • Email Support - 5%
  • Call Center Services - 20%

Review Analytics of BIG OUTSOURCE

8
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Big Outsource provided us with a comprehensive package that covered both legal services and virtual
Elize Smith
Elize Smith
Big Outsource aid in our Ecommerce website
Kamal Saliba
Kamal Saliba , Pharmacy Manager- PIC at AllianceRx Walgreens Pharmacy
Back Office Outsourcing for our Staffing Agency Company
Kyle Donovan
Kyle Donovan , Recruiting Manager at Triage Staffing | Healthcare Staffing
Big Outsource are very responsive everytime and keep progressing
Claudio Mucciacciaro
Claudio Mucciacciaro , Applications Specialist at Waymo
A pet food Company Back Operation Outsourcing
Karen Charland
Karen Charland , Owner of The Bone & Biscuit - Summerside at The Bone & Biscuit - Summerside

What Users Like The Most

  • What sets Big Outsource apart is their excellent understanding of our niche industry needs and their commitment to delivering exceptional customer service. Their ability to adapt and work seamlessly with our internal team was also commendable.
  • What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience
  • We're impressed with Big Outsource's commitment to delivering quality services. They understood our e-commerce business's specific needs and delivered solutions that were not just effective but also innovative.

What Users Like The Least

  • They are doing well.
  • Nothing
  • We are fully satisfied with Big Outsource service

Detailed Reviews of BIG OUTSOURCE

5.0 8 Reviews
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  • Business Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
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Claudio Mucciacciaro
Claudio Mucciacciaro, Applications Specialist at Waymo
Posted on Aug 24, 2023

Big Outsource are very responsive everytime and keep progressing

Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond.to our needs, often providing proactive Solutions to any challenges that arose.

What was the project name that you have worked with BIG OUTSOURCE?

Customer Support for Driving Technology Company

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

Big Outsource Was responsible for managing our customer queries, overseeing ticketing system, and coordinating back-office operations.The key deliverables were enhanced customer service quality, stream lined ticket management, and improved back-office efficiency.

What is it about the company that you appreciate the most?

What sets Big Outsource apart is their excellent understanding of our niche industry needs and their commitment to delivering exceptional customer service. Their ability to adapt and work seamlessly with our internal team was also commendable.

What was it about the company that you didn't like which they should do better?

They are doing well.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Automotive
Kyle Donovan
Kyle Donovan, Recruiting Manager at Triage Staffing | Healthcare Staffing
Posted on Aug 24, 2023

Back Office Outsourcing for our Staffing Agency Company

The work involved managing our entire staffing process, from job order creation to the submission of applications. Big Outsource handled the collection and management of documents, ensured compliance and credentialing of candidates, sourced and acquired talent, and managed data entry tasks. The key deliverables included improvement in process efficiency, compliance rate, candidate quality, and data accuracy.

What was the project name that you have worked with BIG OUTSOURCE?

Back Office Outsourcing for Staffing Agency

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

We hired Big Outsource to help streamline our document management,compliance and credentialing,job order creation, talent acquisition, and data entry processes. The goal was to increase efficiency,ensure compliance, and improve our ability to find and place qualified healthcare professionals.

What is it about the company that you appreciate the most?

Big Outsource demonstrated exceptional project management skills. They consistently met our deadlines, responded proactively to our needs, and exhibited an adaptable approach to our feedback

What was it about the company that you didn't like which they should do better?

Nothing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Healthcare & Medical
Kamal Saliba
Kamal Saliba, Pharmacy Manager- PIC at AllianceRx Walgreens Pharmacy
Posted on Aug 24, 2023

Big Outsource aid in our Ecommerce website

Big Outsource consistently delivers high-quality, engaging designs that align with the client's brand. The reliable team is responsive to the client's needs and flexible in their approach. Their commitment to excellence and receptiveness to feedback help them satisfy all the client's needs.

What was the project name that you have worked with BIG OUTSOURCE?

Big Outsource help in our back oFFice operations

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

We hired Big Outsource to handle our order processing and invoicing functions, and to provide graphic design support with the goal of enhancing operational efficiency and improving our platform's visual appeal.

What is it about the company that you appreciate the most?

We're impressed with Big Outsource's commitment to delivering quality services. They understood our e-commerce business's specific needs and delivered solutions that were not just effective but also innovative.

What was it about the company that you didn't like which they should do better?

We are fully satisfied with Big Outsource service

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Healthcare & Medical
Elize Smith
Elize Smith
Posted on Aug 24, 2023

Big Outsource provided us with a comprehensive package that covered both legal services and virtual

Following Big Outsource's involvement, we experienced a 40% reduction in delayed responses to client inquiries and a 25% improvement in client satisfaction, according to our feedback surveys. Moreover, our documentation errors reduced by 30%, ensuring a smoother legal process.

What was the project name that you have worked with BIG OUTSOURCE?

Big Outsource's involvement

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

Big Outsource showcased exemplary project management skills. They utilized modern tools to track progress and keep us updated. Everything was delivered promptly as per the agreed timelines, with no lags or delays. Whenever we had specific needs or changes to be incorporated, they were quick to adapt, ensuring our requirements were met with precision.

What is it about the company that you appreciate the most?

Their dedication to quality and client satisfaction sets them apart. The unique blend of traditional legal expertise and modern client interaction solutions made our collaboration seamless. The team at Big Outsource is well-trained, professional, and always eager to go the extra mile. Their adaptability and proactive approach in foreseeing potential issues and proposing solutions before they arise was truly commendable.

What was it about the company that you didn't like which they should do better?

Nothing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Legal & Compliance
Jill Allen
Jill Allen, Chief Operating Officer | ASLAN at SVN | Second Story Real Estate Management
Posted on Aug 16, 2023

A Well done Feedback

Our Overall experience with Big Outsource was an outstanding one. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose.

What was the project name that you have worked with BIG OUTSOURCE?

Outsourcing for our Back Office Operations

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

We hired Big Outsource to manage our customer support, handle ticket management, and streamline our back office operations, aiming to enhance our customer service efficiency and improve our operational processes.

What is it about the company that you appreciate the most?

Their activeness really impressed us.

What was it about the company that you didn't like which they should do better?

All operations were done well nothing is least.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Real Estate
Mitchell Newman
Mitchell Newman, Pres. at Mitchell'sNY
Posted on Aug 16, 2023

The outcomes from our collaboration with Big Outsource

Big Outsource's project management has been top-notch. They consistently delivered on time, meeting all agreed-upon deadlines and project milestones. Their responsiveness to our needs was truly impressive. Whenever we had urgent requirements or changes to be implemented, they swiftly adapted and accommodated our requests without compromising on quality.

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

We hired Big Outsource to accomplish specific goals related to enhancing our customer support and call center operations for our logistics company. Our primary objective was to improve the overall customer experience by ensuring quick and efficient resolution of inquiries, order tracking, and addressing any concerns our customers may have had during their interactions with our company.

What is it about the company that you appreciate the most?

What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience

What was it about the company that you didn't like which they should do better?

Nothing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Transportation & Logistics
Karen Charland
Karen Charland, Owner of The Bone & Biscuit - Summerside at The Bone & Biscuit - Summerside
Posted on Aug 16, 2023

A pet food Company Back Operation Outsourcing

The scope of work undertaken by Big Outsourcing was comprehensive and tailored to our specific needs. They provided a full-suite outsourcing solution, which included the following key deliverables:

Supply Chain Management: Big Outsourcing helped us in optimizing our supply chain processes, ensuring timely and efficient procurement of raw materials and ingredients. This led to a reduction in inventory holding costs and minimized stockouts.

Accounting and Finance: They managed our financial processes with great precision, handling tasks like bookkeeping, payroll management, and tax compliance. This resulted in improved financial transparency and accuracy.

Data Entry and Documentation: Big Outsourcing assisted in data entry and documentation, ensuring that all records were up-to-date and accessible when needed.

Customer Support: They provided excellent customer support services, effectively handling customer inquiries and resolving issues promptly.

What was the project name that you have worked with BIG OUTSOURCE?

Back Office Outsourcing

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

We hired Big Outsourcing with the primary goal of streamlining and optimizing our back-office operations. As a food company, we faced challenges in efficiently managing our supply chain, inventory, and financial processes. Our objective was to improve overall productivity, reduce operational costs, and enhance the accuracy and effectiveness of our backend tasks.

What is it about the company that you appreciate the most?

Their attention to detail and commitment to quality stood out

What was it about the company that you didn't like which they should do better?

Nothing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Food & Beverages
Brian Chadwick
Brian Chadwick, Commercial Real Estate Broker at SVN | Second Story Real Estate Management
Posted on Aug 11, 2023

Satisfactory Service Provided

It is a great opportunity to find a company like Big Outsource who has a reliable work ethics. They have done absolutely well in discharging of service.

What was the project name that you have worked with BIG OUTSOURCE?

Outsourcing Back Office Service

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

We hire Big Outsource to hale our back office operations such as call service outsource, help us with accounting, customer service outsource

What is it about the company that you appreciate the most?

They have a nice approach and our satisfaction is their concern.

What was it about the company that you didn't like which they should do better?

The company has no weakness, their approaches are appealing and welcoming.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Real Estate