Empowering business and individuals since 2019

Dalerio Consulting is an international Business Process Outsourcing (BPO) company with over 5 years of service. We are based in Europe, with a worldwide client base throughout various industries such as sales, e-commerce, gaming, gambling, construction/handyman, hospitality, education, business services, finance, medical, translations, etc.

We can cover your needs in multilingual 24/7 Customer Support, Sales, Call Center, Virtual Assistance, BackOffice Management, General Staff Leasing, and more.

Feel free to schedule a meeting with our team through our Calendly: https://calendly.com/dalerio-daniel/30min

Certifications/Compliance

ISO 9001:2015
ISO 27001
Great Place To Work
Albania Albania
Ramazan Jella st., Durres, Durres 2001
+355675251360
< $25/hr
10 - 49
2019

Service Focus

Focus of Business Services
  • Content Management - 10%
  • Data Entry - 10%
  • Accounting - 10%
  • Financial Planning - 10%
  • HR - 10%
  • Management Consulting - 10%
  • Staffing - 10%
  • Recruitment - 10%
  • Virtual Office - 10%
  • Debt Collection - 10%
Focus of BPO Services
  • Customer Service - 10%
  • Virtual Assistant - 10%
  • Telemarketing - 10%
  • Medical Billing - 10%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 10%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 10%
Focus of Mobile App Development
  • iOS - iPhone - 50%
  • Android - 50%
Focus of Web Development
  • Wordpress - 100%
Focus of Digital Marketing
  • SEO Services - 10%
  • Social Media Marketing - 10%
  • PPC - 10%
  • Mobile App Marketing - 10%
  • Email Marketing - 10%
  • Local Marketing - 10%
  • Branding - 10%
  • Inbound Marketing - 10%
  • Affiliate marketing - 10%
  • Online Reputation Management - 10%
Focus of Admin Services
  • Web Research - 50%
  • Admin Support - 50%
Focus of Web Designing (UI/UX)
  • Website - 25%
  • Landing Page - 25%
  • Launch Page - 25%
  • User Experience - 25%

Dalerio Consulting's exceptional Maintenance & Support services give clients a considerable advantage over the competition.

Dalerio Consulting's exceptional Direct Marketing services give clients a considerable advantage over the competition.

Focus of Writing Services
  • Content Writing - 100%

Industry Focus

  • Advertising & Marketing - 10%
  • Automotive - 10%
  • Art, Entertainment & Music - 10%
  • Business Services - 10%
  • Consumer Products - 10%
  • Financial & Payments - 10%
  • Gambling - 10%
  • Other Industries - 10%
  • E-commerce - 10%
  • Insurance - 10%

Client Focus

70% Small Business
20% Medium Business
10% Large Business

Review Analytics of Dalerio Consulting

6
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Great Customer Service and Amazing Results
Rexhen Doda
Rexhen Doda , Marketing Manager at Dormibene
They have gone above and beyond our expectations.
Giuseppe Imburgia
Giuseppe Imburgia , Operations Director at iziwork
Excellent
Aldo Bardulla
Aldo Bardulla , Salesforce Developer at Digital On Things
Not only the most competitive but also the best people to work with
CEO at SpotGaming Ltd
Web Design & Outreach Marketing for Nonprofit Organization
Admirim Dafku
Admirim Dafku , Executive Director at Youth Activities Center

What Users Like The Most

  • What we liked the most about Dalerio Consulting is their responsiveness, professionalism, and the high caliber of their agents. They quickly understood our needs and tailored their approach, ensuring our customers receive prompt, effective support. Their agents handle calls with exceptional professionalism, and their accuracy in back-office tasks has significantly improved our operational efficiency.
  • We mostly like their clear structure and all-time availability
  • The team at Dalerio Consulting was very professional and prepared, and they didn't need a lot of communication or oversight co complete the project successfully.

What Users Like The Least

  • n.a.
  • Everything was perfect!
  • We are very happy with the experience and wouldn't change a thing

Detailed Reviews of Dalerio Consulting

5.0 6 Reviews
  • All Services
  • Business Services
  • BPO Services
  • Web Development
  • Digital Marketing
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Rexhen Doda

Great Customer Service and Amazing Results

My overall experience with Dalerio Consulting was exceptional. From the initial consultation to the final deliverables, their team was professional, knowledgeable, and highly responsive. They tailored their approach to meet our specific needs and provided insightful recommendations that significantly improved our business operations. Their commitment to our success was evident throughout the project.

What was the project name that you have worked with Dalerio Consulting?

Dormibene

What service was provided as part of the project?

Web Development, Digital Marketing

Describe your project in brief

I had the pleasure of working with Dalerio Consulting, and I can confidently say they exceeded my expectations in every way. Their team's expertise, professionalism, and dedication to delivering high-quality solutions were evident from our very first interaction.
Dalerio Consulting helped us streamline our business processes and improve our overall efficiency. Their strategic insights and tailored recommendations were spot-on, addressing our unique challenges and driving significant improvements in our operations. The team's ability to communicate complex concepts clearly and their commitment to our success made the entire consulting experience seamless and highly beneficial.

Moreover, Dalerio Consulting's hands-on approach and proactive support ensured we were always on the right track. They were always available to answer questions, provide guidance, and adjust their strategies to fit our evolving needs.

What is it about the company that you appreciate the most?

Dalerio Consulting's commitment to client success, their tailored approach, and their high level of expertise were the most impressive aspects. Their team was proactive, highly responsive, and always went the extra mile to ensure we achieved our goals.

What was it about the company that you didn't like which they should do better?

There was nothing significant that I disliked about Dalerio Consulting. If I had to mention one area for improvement, it would be enhancing their reporting format to include more visual data representations for easier analysis.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Retail
Giuseppe Imburgia

They have gone above and beyond our expectations.

We are extremely pleased with Dalerio Consulting, who supports us in inbound and outbound user support and back-office activities. Their professionalism and efficiency have significantly enhanced our customer service operations.

The Dalerio Consulting team quickly understood our needs and tailored their approach accordingly. Their skilled agents handle calls with professionalism, ensuring prompt and effective customer support. Feedback from our users has been overwhelmingly positive.
In back-office activities, Dalerio Consulting has excelled in accuracy and timely task completion, improving our operational efficiency. Their seamless integration into our workflow allows us to focus on core activities with confidence.
Communication with Dalerio Consulting is smooth and efficient. They are responsive and proactive, committed to continuous improvement and quality assurance. Regular updates and reports keep us well-informed.

What was the project name that you have worked with Dalerio Consulting?

BPO support

What service was provided as part of the project?

BPO Services, Admin Services

Describe your project in brief

Dalerio is supporting us in multiple backoffice activities and Inbound and Outbound calling for user support and assistance

What is it about the company that you appreciate the most?

What we liked the most about Dalerio Consulting is their responsiveness, professionalism, and the high caliber of their agents. They quickly understood our needs and tailored their approach, ensuring our customers receive prompt, effective support. Their agents handle calls with exceptional professionalism, and their accuracy in back-office tasks has significantly improved our operational efficiency.

What was it about the company that you didn't like which they should do better?

n.a.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Business Services
Aldo Bardulla

Excellent

Dalerio consulting has been a great service provider, always on time, very convenient and easy to collaborate. The job was always done in the time and efficiency was always high.

What was the project name that you have worked with Dalerio Consulting?

Outsorcing calls

What service was provided as part of the project?

Digital Marketing

What is it about the company that you appreciate the most?

Effective and collaborative

What was it about the company that you didn't like which they should do better?

Everything was okay

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Financial & Payments

Not only the most competitive but also the best people to work with

Dalerio Consulting has been overdelivering constantly, the amount of dedication, organizational prolific and learn eager agents and founders as well is outstanding!
All in all, I still recommend their services to industry peers with a good conscience.

What was the project name that you have worked with Dalerio Consulting?

SpotGaming Ltd

What service was provided as part of the project?

Business Services

Describe your project in brief

They took care of the implementation of live chat, briefing, and a Trello project with specific information about our company. Very impressive and well-thought-out.
The workflow is very effective. We are in constant contact regarding the project. Direct contact with the agents is given in case of questions or information flow.

The amount of dedication, the willingness to learn and reciprocate. The personal improvement of their agents, which we can see day by day. The organization of work plans and feedback openness.

What is it about the company that you appreciate the most?

Direct communication, openness, learning eager agents and the "no bullshit" policy in meetings!

What was it about the company that you didn't like which they should do better?

I liked everything

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Gambling
Admirim Dafku

Web Design & Outreach Marketing for Nonprofit Organization

We have worked on various projects with Dalerio Consulting. They are very professional and have helped us with our needs for Web Design, Marketing, Outreach, Support, etc.

What service was provided as part of the project?

Digital Marketing, Business Services, BPO Services

Describe your project in brief

We have worked on various projects with Dalerio Consulting. They are very professional and have helped us with our needs for Web Design, Marketing, Outreach, Support, etc.

What is it about the company that you appreciate the most?

The team at Dalerio Consulting was very professional and prepared, and they didn't need a lot of communication or oversight co complete the project successfully.

What was it about the company that you didn't like which they should do better?

We are very happy with the experience and wouldn't change a thing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Business Services
Armela Dafku

Online Marketing Campaign For Law Firm

We are very happy with the services provided and the results. The online marketing campaign has brought very good results and clients, and we will keep working together in the future.

What was the project name that you have worked with Dalerio Consulting?

Online Marketing Campaign for Law Firm

What service was provided as part of the project?

Digital Marketing, Business Services, BPO Services

What is it about the company that you appreciate the most?

We mostly like their clear structure and all-time availability

What was it about the company that you didn't like which they should do better?

Everything was perfect!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Advertising & Marketing

Client Portfolio of Dalerio Consulting

Project Industry

  • NGOs - 11.1%
  • Education - 11.1%
  • Gambling - 22.2%
  • Financial & Payments - 11.1%
  • Information Technology - 11.1%
  • Media - 11.1%
  • Industrial - 11.1%
  • Business Services - 11.1%

Major Industry Focus

Gambling

Project Cost

  • $10001 to $50000 - 33.3%
  • $50001 to $100000 - 44.4%
  • $100001 to $500000 - 11.1%
  • $0 to $10000 - 11.1%

Common Project Cost

$50001 to $100000

Project Timeline

  • 51 to 100 Weeks - 100.0%

Project Timeline

51 to 100 Weeks

Portfolios: 9

Digital Marketing for Non Profit Organization

Digital Marketing for Non Profit Organization

  • Digital Marketing for Non Profit Organization screenshot 1
$10001 to $50000
100 weeks
NGOs

or a Youth Non-Profit Organizatoin we have done:

  • Outreach to potential donors
  • Digital Marketing
  • Web & Graphic Design
  • Banner and Stickers Printing
  • Business Advisory services
Marketing Services for Italian Medical University

Marketing Services for Italian Medical University

  • Marketing Services for Italian Medical University screenshot 1
$10001 to $50000
52 weeks
Education

For an Italian Medical University we have provided:

  • Website Maintenance and Optimization
  • Local and International SEO
  • Content Creation and Content Marketing
  • Market Research
  • Graphic Design
24/7 Live Chat Support for Australian Gaming Site

24/7 Live Chat Support for Australian Gaming Site

  • 24/7 Live Chat Support for Australian Gaming Site screenshot 1
$50001 to $100000
100 weeks
Gambling

For the Australian Gaming Site we have provided:

  • 24/7 Live Chat Support Services
  • E-mail Support Services
  • Backoffice Administration Services
  • Client Management and Retention
  • Independent site management
Telemarketing Services for US Loan Processor

Telemarketing Services for US Loan Processor

  • Telemarketing Services for US Loan Processor screenshot 1
$50001 to $100000
100 weeks
Financial & Payments

For the US-Based Loan Processing Company we have provided:

  • Telemarketing Services towards potential clients
  • Lead Generation Services for sourcing contacts
  • Customer Support (e-mail, phone and live chat)
BPO Services for White Label Software Company

BPO Services for White Label Software Company

  • BPO Services for White Label Software Company screenshot 1
$100001 to $500000
100 weeks
Information Technology

For a White Label Software Company we have provided various services including:

  • Website Design and Optimization
  • Call Center Services
  • Customer Support Services
  • Business Development
  • Graphic Design
  • Content Writing
24/7 Live Chat Support for Online Casino Startup

24/7 Live Chat Support for Online Casino Startup

  • 24/7 Live Chat Support for Online Casino Startup screenshot 1
$50001 to $100000
100 weeks
Gambling

For the Online Casino Startup we have provided:

  • 24/7 Live chat support
  • 24/7 E-mail Support
  • KYC & AML Verification
  • Administrative Services
  • Customer Retention Services
  • Conversion Consulting Services
Digital Marketing Services for Media Agency

Digital Marketing Services for Media Agency

  • Digital Marketing Services for Media Agency screenshot 1
$10001 to $50000
100 weeks
Media

For the Albanian based online media company we have completed:

  • Web Maintenance and Support
  • Local and International SEO
  • Social Media Optimization
  • Paid Ads Management
  • Administrative Services
Web Design/Marketing for Air Conditioning Company

Web Design/Marketing for Air Conditioning Company

  • Web Design/Marketing for Air Conditioning Company screenshot 1
$0 to $10000
52 weeks
Industrial

For the Air Conditioning Company based in Albania we have completed:

  • Web Design through Wordpress
  • Local and International SEO for the site
  • Social Media Marketing
  • Paid Ads Management
Business Development for Swiss Translation Agency

Business Development for Swiss Translation Agency

  • Business Development for Swiss Translation Agency screenshot 1
$50001 to $100000
100 weeks
Business Services

The project included business development services, through call and message services spanning multiple channels.

It has been a very successful project bringing multiple new clients to the agency.