Dalerio Consulting

5.0 6 Reviews

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Empowering business and individuals since 2019

Dalerio Consulting is an international Business Process Outsourcing (BPO) company with over 5 years of service. We are based in Europe, with a worldwide client base throughout various industries such as sales, e-commerce, gaming, gambling, construction/handyman, hospitality, education, business services, finance, medical, translations, etc.

We can cover your needs in multilingual 24/7 Customer Support, Sales, Call Center, Virtual Assistance, BackOffice Management, General Staff Leasing, and more.

Albania

Ramazan Jella st., Durres, Durres 2001

+355675251360

Service Focus

Focus of Business Services

Content Management - 10%
Data Entry - 10%
Accounting - 10%
Financial Planning - 10%
HR - 10%
Management Consulting - 10%
Staffing - 10%
Recruitment - 10%
Virtual Office - 10%
Debt Collection - 10%

Focus of BPO Services

Customer Service - 10%
Virtual Assistant - 10%
Telemarketing - 10%
Medical Billing - 10%
Technical Support - 10%
Back Office Services - 10%
Chat Services - 10%
Lead Generation - 10%
Email Support - 10%
Call Center Services - 10%

Focus of Digital Marketing

SEO Services - 10%
Social Media Marketing - 10%
PPC - 10%
Mobile App Marketing - 10%
Email Marketing - 10%
Local Marketing - 10%
Branding - 10%
Inbound Marketing - 10%
Affiliate marketing - 10%
Online Reputation Management - 10%

Industry Focus

Advertising & Marketing - 10%
Automotive - 10%
Art, Entertainment & Music - 10%
Business Services - 10%
Consumer Products - 10%
Financial & Payments - 10%
Gambling - 10%
Other Industries - 10%
E-commerce - 10%
Insurance - 10%

Client Focus

70% Small Business

20% Medium Business

10% Large Business

Review Analytics of Dalerio Consulting

6
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Great Customer Service and Amazing Results

Rexhen Doda , Marketing Manager at Dormibene

They have gone above and beyond our expectations.

Giuseppe Imburgia , Operations Director at iziwork

Excellent

Aldo Bardulla , Salesforce Developer at Digital On Things

Not only the most competitive but also the best people to work with

CEO at SpotGaming Ltd

Web Design & Outreach Marketing for Nonprofit Organization

Admirim Dafku , Executive Director at Youth Activities Center

What Users Like The Most

What we liked the most about Dalerio Consulting is their responsiveness, professionalism, and the high caliber of their agents. They quickly understood our needs and tailored their approach, ensuring our customers receive prompt, effective support. Their agents handle calls with exceptional professionalism, and their accuracy in back-office tasks has significantly improved our operational efficiency.
We mostly like their clear structure and all-time availability
The team at Dalerio Consulting was very professional and prepared, and they didn't need a lot of communication or oversight co complete the project successfully.

What Users Like The Least

n.a.
Everything was perfect!
We are very happy with the experience and wouldn't change a thing

Detailed Reviews of Dalerio Consulting

5.0 6 Reviews

Rexhen Doda, Marketing Manager at Dormibene

Posted 10 months ago

Great Customer Service and Amazing Results

My overall experience with Dalerio Consulting was exceptional. From the initial consultation to the final deliverables, their team was professional, knowledgeable, and highly responsive. They tailored their approach to meet our specific needs and provided insightful recommendations that significantly improved our business operations. Their commitment to our success was evident throughout the project.

What was the project name that you have worked with Dalerio Consulting?

Dormibene

What service was provided as part of the project?

Web Development, Digital Marketing

Describe your project in brief

I had the pleasure of working with Dalerio Consulting, and I can confidently say they exceeded my expectations in every way. Their team's expertise, professionalism, and dedication to delivering high-quality solutions were evident from our very first interaction.
Dalerio Consulting helped us streamline our business processes and improve our overall efficiency. Their strategic insights and tailored recommendations were spot-on, addressing our unique challenges and driving significant improvements in our operations. The team's ability to communicate complex concepts clearly and their commitment to our success made the entire consulting experience seamless and highly beneficial.

Moreover, Dalerio Consulting's hands-on approach and proactive support ensured we were always on the right track. They were always available to answer questions, provide guidance, and adjust their strategies to fit our evolving needs.

What is it about the company that you appreciate the most?

Dalerio Consulting's commitment to client success, their tailored approach, and their high level of expertise were the most impressive aspects. Their team was proactive, highly responsive, and always went the extra mile to ensure we achieved our goals.

What was it about the company that you didn't like which they should do better?

There was nothing significant that I disliked about Dalerio Consulting. If I had to mention one area for improvement, it would be enhancing their reporting format to include more visual data representations for easier analysis.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Retail

Giuseppe Imburgia, Operations Director at iziwork

Posted 10 months ago

They have gone above and beyond our expectations.

We are extremely pleased with Dalerio Consulting, who supports us in inbound and outbound user support and back-office activities. Their professionalism and efficiency have significantly enhanced our customer service operations.

The Dalerio Consulting team quickly understood our needs and tailored their approach accordingly. Their skilled agents handle calls with professionalism, ensuring prompt and effective customer support. Feedback from our users has been overwhelmingly positive.
In back-office activities, Dalerio Consulting has excelled in accuracy and timely task completion, improving our operational efficiency. Their seamless integration into our workflow allows us to focus on core activities with confidence.
Communication with Dalerio Consulting is smooth and efficient. They are responsive and proactive, committed to continuous improvement and quality assurance. Regular updates and reports keep us well-informed.

What was the project name that you have worked with Dalerio Consulting?

BPO support

What service was provided as part of the project?

BPO Services, Admin Services

Describe your project in brief

Dalerio is supporting us in multiple backoffice activities and Inbound and Outbound calling for user support and assistance

What is it about the company that you appreciate the most?

What we liked the most about Dalerio Consulting is their responsiveness, professionalism, and the high caliber of their agents. They quickly understood our needs and tailored their approach, ensuring our customers receive prompt, effective support. Their agents handle calls with exceptional professionalism, and their accuracy in back-office tasks has significantly improved our operational efficiency.

What was it about the company that you didn't like which they should do better?

n.a.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Business Services

Aldo Bardulla, Salesforce Developer at Digital On Things

Posted on Sep 11, 2023

Excellent

Dalerio consulting has been a great service provider, always on time, very convenient and easy to collaborate. The job was always done in the time and efficiency was always high.

What was the project name that you have worked with Dalerio Consulting?

Outsorcing calls

What service was provided as part of the project?

Digital Marketing

What is it about the company that you appreciate the most?

Effective and collaborative

What was it about the company that you didn't like which they should do better?

Everything was okay

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Financial & Payments

CEO at SpotGaming Ltd

Posted on May 29, 2023

Not only the most competitive but also the best people to work with

Dalerio Consulting has been overdelivering constantly, the amount of dedication, organizational prolific and learn eager agents and founders as well is outstanding!
All in all, I still recommend their services to industry peers with a good conscience.

What was the project name that you have worked with Dalerio Consulting?

SpotGaming Ltd

What service was provided as part of the project?

Business Services

Describe your project in brief

They took care of the implementation of live chat, briefing, and a Trello project with specific information about our company. Very impressive and well-thought-out.
The workflow is very effective. We are in constant contact regarding the project. Direct contact with the agents is given in case of questions or information flow.

The amount of dedication, the willingness to learn and reciprocate. The personal improvement of their agents, which we can see day by day. The organization of work plans and feedback openness.

What is it about the company that you appreciate the most?

Direct communication, openness, learning eager agents and the "no bullshit" policy in meetings!

What was it about the company that you didn't like which they should do better?

I liked everything

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Gambling

Admirim Dafku, Executive Director at Youth Activities Center

Posted on May 29, 2023

Web Design & Outreach Marketing for Nonprofit Organization

We have worked on various projects with Dalerio Consulting. They are very professional and have helped us with our needs for Web Design, Marketing, Outreach, Support, etc.

What service was provided as part of the project?

Digital Marketing, Business Services, BPO Services

Describe your project in brief

We have worked on various projects with Dalerio Consulting. They are very professional and have helped us with our needs for Web Design, Marketing, Outreach, Support, etc.

What is it about the company that you appreciate the most?

The team at Dalerio Consulting was very professional and prepared, and they didn't need a lot of communication or oversight co complete the project successfully.

What was it about the company that you didn't like which they should do better?

We are very happy with the experience and wouldn't change a thing

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Business Services

Armela Dafku, Owner / Lawyer at Dafku Law Firm

Posted on May 29, 2023

Online Marketing Campaign For Law Firm

We are very happy with the services provided and the results. The online marketing campaign has brought very good results and clients, and we will keep working together in the future.