HelpLama

Hire 24/7 Live Chat Answering Experts

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Fully Managed Customer Support

We provide specialist & tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your own internal team.

Dedicated Customer Support as a Service

< $25/hr
2 - 9
Locations
United States
,, New Orleans, Louisiana 70032

Focus Areas

Service Focus

100%
  • BPO Services

Client Focus

80%
20%
  • Small Business
  • Medium Business

Industry Focus

34%
33%
33%
  • Telecommunication
  • Other Industries
  • E-commerce

HelpLama Reviews

5.0 25 Reviews
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Deepak Chhugani

They are very accommodating to our requests.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Transportation & Logistics

Review Summary

Consumers value Helplama's individualized technical assistance, which increases conversion rates and customer loyalty significantly.

What was the project name that you have worked with HelpLama?

Customer Service Outsourcing for Transportation and Logistics

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our primary objective was to leverage their technical experience to help consumers in picking the best hardware supplies and components for their needs.
Helplama focuses on delivering pre-sale phone and chat help. Their crew professionally guides clients in picking the right components and supplies, ensuring that their needs are met. Their technical expertise in hardware supplies is critical in achieving our goals.

What is it about the company that you appreciate the most?

The most outstanding aspect of Helplama is how they blend customer service and technological competence. They stand out as excellent pre-sales assistants because of their ability to understand the intricacies of hardware supplies and aid customers with the selection process.

What was it about the company that you didn't like which they should do better?

We can't think of anything to improve.

Fidji Simo

They made us feel secured and valued.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
E-commerce

Review Summary

By consistently providing urgent translations on time, we can significantly boost both productivity and customer satisfaction. Their departmental collaboration improves both our client experience and workflow.

What was the project name that you have worked with HelpLama?

Customer Service Outsourcing for E-commerce Co.

What service was provided as part of the project?

BPO Services

Describe your project in brief

Because quickness is so important in our field of work, we recruited Helplama expressly to ensure that urgent translations are finished as quickly as possible. To become more efficient, we needed a simple system of departmental collaboration.
Their staff ensures that time-sensitive interpretations are handled with care. They are also extremely effective at efficiently coordinating across departments, which helps to simplify our operational processes.

What is it about the company that you appreciate the most?

The aspect of Helplama that impressed me the most was their commitment to meeting our rigorous deadlines. They ensured we never missed a deadline and understood the importance of delivering translations on time.

What was it about the company that you didn't like which they should do better?

None.

Ramanan Moorthy

Their efficient handling of replacement contributed to a positive customer experience.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Manufacturing

Review Summary

The support provided by them yielded tangible and meaningful outcomes. We witnessed significant gains in customer satisfaction indices, as well as a substantial reduction in order-related issues. The team's proactive approach to interacting with our shipment partners, notably DHL, resulted in speedier resolutions and improved delivery experiences for our customers.

What was the project name that you have worked with HelpLama?

Call Center Services for Motor Vehicle Manufacturing

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helplama handled our post-sale email assistance flawlessly, addressing a wide range of customer-reported difficulties, including missing order items, printing complications, and delivery errors. Their staff demonstrated an exceptional dedication to addressing these problems quickly and thoroughly, ensuring that our consumers received the support they required on time.

What is it about the company that you appreciate the most?

What really struck out to us was Helplama's proactive communication with our shipping partners. By taking the effort to interact with partners such as DHL and others, they displayed a degree of dedication to addressing delivery concerns that went beyond the typical extent of customer service. This proactive approach not only quickly eased issues, but also instilled confidence and reliability in our client base.

What was it about the company that you didn't like which they should do better?

We are unable to find any areas for improvement or ways in which they may have done better.

Federico Garcia-Lopez

They were able to create a unified customer experience globally.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Automotive

Review Summary

The results of Helplama's assistance were genuinely astonishing, as indicated by a significant decrease in response times for clients from many time zones. This improvement resulted in increased customer satisfaction and a more positive image of our brand's dedication to providing outstanding service on a global scale.

What was the project name that you have worked with HelpLama?

Call Center Services for Automotive

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helplama developed an innovative global call center strategy adapted to our unique needs, including round-the-clock assistance and language specialists to serve our broad client base. Their strategy included thorough preparation, cultural sensitivity training to ensure courteous and empathic interactions, time zone management guidelines to maximize efficiency, and the integration of efficient communication systems to enable smooth cooperation across borders.

What is it about the company that you appreciate the most?

One of the most impressive characteristics of their service was its ability to provide a consistent client experience on a worldwide scale. Despite the hurdles given by numerous time zones, languages, and cultural idiosyncrasies, they were able to maintain a constant level of quality in customer service, maintaining our brand's reputation as a dependable and customer-focused firm throughout the world.

What was it about the company that you didn't like which they should do better?

Though the overall service was good, including more advanced AI-driven language assistance for multilingual interactions might increase worldwide consumer satisfaction.

Louis-Nicolas Leuillet

They were the true ambassadors for our brand.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Education

Review Summary

The impact of Helplama's efforts was evident, as evidenced by quantifiable measures such as increased customer loyalty and a rise in favorable reviews, which highlighted the team's unrivaled experience in our specialized industry. Their passion and skill surely helped us meet and surpass consumer expectations.

What was the project name that you have worked with HelpLama?

Customer Service Outsourcing for Training and Coaching Firm

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helplama established an extensive plan to meet our special requirements, starting with an intense training program precisely tailored to immerse their personnel in the complexities of our niche goods. Their strategy includes comprehensive product immersion workshops, interactive role-playing exercises to imitate real-world circumstances, and ongoing improvement of support scripts to guarantee accurate and efficient replies.

What is it about the company that you appreciate the most?

What appreciate the most about them was their incredible ability to embody our brand's attitude and principles, transforming them into actual product ambassadors. Their persistent commitment to understanding and portraying our brand identity was genuinely admirable, and it helped considerably to the smooth integration of their services into our entire client experience.

What was it about the company that you didn't like which they should do better?

I have no suggestions. They did well with the project we entrusted them

James Reinhart

They had strategic approach to balancing efficiency.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Review Summary

The outcomes were nothing short of astonishing. We saw a considerable reduction in wait times, which translated directly into increased customer satisfaction, particularly during peak demand periods. Helplama's involvement surely improved our customer service metrics.

What was the project name that you have worked with HelpLama?

Call Center Services for Apparel and Fashion

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helplama devised a complete solution adapted to our specific requirements, creating a call center system capable of handling changing call levels. Their strategy was varied, including extensive training sessions for their employees, simulated scenarios to assure preparation, and the deployment of a sophisticated call routing technology to simplify the process.

What is it about the company that you appreciate the most?

One of Helplama's distinguishing features was their strategic strategy to balance efficiency with customized service. Despite dealing with a tremendous amount of questions, they were able to provide individualized service that our consumers appreciated. It wasn't just about answering calls quickly; it was about making every encounter count.

What was it about the company that you didn't like which they should do better?

Although the overall service was outstanding, including more advanced data for projecting call numbers might help to improve resource allocation.

Federico Baradello

They were quick to accommodate our requests.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Financial & Payments

Review Summary

We saw a significant increase in our customer satisfaction indicators, indicating the success of Helplama's initiatives. Furthermore, there was a notable decrease in post-purchase concerns, demonstrating the effectiveness of their efforts.

What was the project name that you have worked with HelpLama?

Customer Service Outsourcing for Investment Banking

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helplama's strategy revolved around unique training courses designed to handle inquiries about our premium goods. They created scenarios to imitate real-world situations, ensuring that their crew was capable of dealing with any conceivable crisis.

What is it about the company that you appreciate the most?

What actually set Helplama apart was their ability to turn difficult situations into chances for great consumer involvement. They demonstrated an exceptional capacity to sympathize with consumers, skillfully negotiating challenging circumstances with grace and expertise. This not only fixed difficulties effectively, but also created a lasting pleasant impression on our customers.

What was it about the company that you didn't like which they should do better?

In certain instances, a quicker escalation process could have enhanced resolution times for intricate cases.

Steve  Pearce

Their Customer Service Was Remarkable

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Art, Entertainment & Music

Review Summary

The project stages included script development, simulated scenarios, and ongoing feedback sessions. The outcomes were remarkable, with a noticeable reduction in call wait times and an increase in issue resolution during the first contact.

What was the project name that you have worked with HelpLama?

Call Center Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our challenge was managing high call volumes and providing personalized support for our diverse range of products. Helplama was hired to improve our call center services and handle complex customer inquiries effectively.

What is it about the company that you appreciate the most?

The collaboration was strengthened by frequent feedback loops and flawless project management.

What was it about the company that you didn't like which they should do better?

The unique aspect was Helplama's ability to adapt swiftly to our different categories.

Jill Castilla

They are extremely accommodating to our needs.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
In Progress
Financial & Payments

Review Summary

They are very accommodating to our requests and usually come on time frame. Their knowledge of the hardware sector is quite helpful in providing our consumers with excellent assistance. Consumers value Helplama's individualized technical assistance, which increases conversion rates and customer loyalty significantly.

What was the project name that you have worked with HelpLama?

Customer Service for Financial Services Co

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our main goal was to use their technical expertise to assist customers in selecting the appropriate hardware supplies and locating the finest components for their requirements. Helplama specializes in providing pre-sale phone and chat support. Their team expertly assists clients in selecting the appropriate parts and supplies, guaranteeing that their demands are satisfied. Their technical competence in hardware supplies plays a significant role in accomplishing our aims.

What is it about the company that you appreciate the most?

The most amazing thing about Helplama is how they combine customer service with technical expertise. They stand out as a superior pre-sale assistants due to their capacity to comprehend the finer points of hardware supplies and assist clients with the picking procedure.

What was it about the company that you didn't like which they should do better?

We can't think of anything that needs to be improved.

Jackson Jeyanayagam

Helplama team was easy to deal with

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Review Summary

Our reaction time of less than five minutes greatly increased trust among customers and pleasure. Our Food Delivery App's user base and customer retention have grown considerably as a result of our prompt issue response and continuous monitoring support.

What was the project name that you have worked with HelpLama?

Customer Order Tracking

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our unique goals were to track consumer orders in real time and swiftly solve any delivery problems. Helplama's emphasis on Phone, Chat, and Email Support after the Sale is crucial to accomplishing our goals. The team is exceptional at giving clients real-time tracking support, which guarantees an easy delivery experience. Additionally, they remarkably respond to each customer inquiry in a matter of minutes, cutting down on our response time to less than five.

What is it about the company that you appreciate the most?

The user experience of our app is extremely efficient and easy since they are able to respond to consumer questions in a matter of minutes.

What was it about the company that you didn't like which they should do better?

The outcomes we have obtained are satisfactory.

Peter Jensen Kurki

Their commitment is beyond expectations

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Review Summary

Customer confidence and loyalty are greatly enhanced by prompt issue resolution and prompt refunds or shop credits, which increases customer retention. Our customers appreciate these gestures in their feedback.

What was the project name that you have worked with HelpLama?

Post-sale customer support services for Retail

What service was provided as part of the project?

BPO Services

Describe your project in brief

Helplama's post-sale phone, chat, and email support greatly improve our ability to serve customers. The team there is excellent at answering emails in a timely manner, making sure that consumers' complaints about delivery problems or human mistake are immediately and effectively handled, usually with an immediate refund or shop credit.

What is it about the company that you appreciate the most?

Helplama's ability to provide prompt remedies in the form of shop credits or refunds is what impresses me the most. Their commitment to providing a seamless customer experience—which is essential in the grocery subscription business—is demonstrated by this innovative strategy.

What was it about the company that you didn't like which they should do better?

No

Todd Drake

Excellent Service Delivery

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Review Summary

Due to our constant prompt and effective resolution of post-sale concerns, customer satisfaction levels grow dramatically. Positive comments and increased client retention result from this.

What was the project name that you have worked with HelpLama?

Customer Support Service

What service was provided as part of the project?

BPO Services

Describe your project in brief

They deal with concerns with missing products, printing, and shipping in an effective manner. Interestingly, they quickly resolve delivery concerns by proactively interacting with shipping partners like DHL.

What is it about the company that you appreciate the most?

The most amazing thing about Helplama is how proactive they are when it comes to resolving problems with delivery partners. By using a different approach, they demonstrate their commitment to providing an effortless client experience, going above and beyond standard customer care.

What was it about the company that you didn't like which they should do better?

There's none.

Alice Moon

The team is extraordinary

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Review Summary

Increased revenue and customer happiness are two quantifiable results of this relationship. The customized product recommendations are well-received by customers, as demonstrated by our sales results.

What was the project name that you have worked with HelpLama?

Mobile Application Development

What service was provided as part of the project?

BPO Services

Describe your project in brief

Achieving our goals is made possible by Helplama's emphasis on Pre and Post Sale Phone, Chat, and Email Support. Their team demonstrates a thorough knowledge of our company , which allowes them to offer knowledgeable product suggestions based on the distinct skin types and preferences of our consumers.

What is it about the company that you appreciate the most?

Not only is their knowledge of skincare and cosmetics excellent, but it is extraordinary. Our cosmetics store stands noteworthy due to its distinctive selling proposition, which is its individualized approach.

What was it about the company that you didn't like which they should do better?

A potential avenue for enhancement might be broadening the scope of assistance to encompass video consultations.

Christian  Champion

We Had Special Collaboration with Them

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Review Summary

We have routinely observed excellent levels of client satisfaction and a notable rise in repeat business. This success is largely attributed to Helplama's ability to retain a devoted customer support staff.

What was the project name that you have worked with HelpLama?

Pre- and post-sale Email Support

What service was provided as part of the project?

BPO Services

Describe your project in brief

Excellent Pre- and Post-Sale Email and Chat Support is offered by Helplama. Our customers' inquiries are often answered by their staff in a matter of hours, guaranteeing a positive customer experience. Notably, we have been aided by the same committed group of employees for an outstanding five years.

What is it about the company that you appreciate the most?

The special relationship we've had with Helplama's team is what most impressed me about them. They now function as an extension of our own staff and are a crucial component of our business. Everyday integration and communication at this level is genuinely unique.

What was it about the company that you didn't like which they should do better?

No.

Renato Steinberg

They are quite good at what they do

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Financial & Payments

Review Summary

We witness a notable boost in the conversion rate of potential clients to real purchasers because of Helplama's assistance. This proves that their attempts to offer helpful pre-sale information are successful.

What was the project name that you have worked with HelpLama?

Customer Support service

What service was provided as part of the project?

BPO Services

Describe your project in brief

We wanted to make sure that customers had all the information and support they needed before making a purchase.

What is it about the company that you appreciate the most?

They are able to establish a more personal connection with their consumers because to this special feature, which increases customer happiness and confidence.

What was it about the company that you didn't like which they should do better?

Extending service hours to accommodate global customers in various time zones is one possible area for development.