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Expect More from Your Call Center Partner

Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With six locations staffed with professional full time qualified and trained employees in the US (Midwest), and Belize, we create a partnership with our clients built on trust. 

Over the years we have successfully completed over five thousand (5000+) outbound and inbound projects in various industries. We strive to learn, understand, and support each one of our client’s unique needs. We focus on best practice solutions, enhancing brand quality and securing increased revenue and profits for our clients.

Whether you are looking to cut operational costs, improve service quality, or increase your bottom-line profits, Blue Valley Marketing is the best solution for you. 

Using innovation in technology, operation, and strategies, we will become an integral part of your organization.

We provide quality inbound and outbound omnichannel contact center services.

Our mission:

We strive to integrate with our client’s operation to increase their gross revenue and bottom-line profits by:

Improving client satisfaction,

Identifying new business opportunities,

Lowering operational costs

Contact us to discuss your business requirements.

Phone: +1(800) 882-0803 ask for Ronen Ben-Dror

Email: [email protected]

United States United States
1555 Pony Express Hwy, Home, Kansas City, Kansas 66438
8008820803
$25 - $49/hr
250 - 999
1991

Service Focus

Focus of BPO Services
  • Customer Service - 25%
  • Telemarketing - 25%
  • Lead Generation - 25%
  • Call Center Services - 25%
Focus of Business Services
  • Content Management - 10%
  • Answering Services - 90%

Client Focus

50% Medium Business
30% Large Business
20% Small Business

Review Analytics of Blue Valley Marketing

12
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Seamless Inbound Call Center Transformation
Carla Vernón
Carla Vernón , CEO and Board Director at The Honest Company
Streamlined Customer Support Excellence Achieved!
Dave Powers
Dave Powers , President and CEO at Deckers Brands at Deckers Brands
Exceptional Service and Seamless Implementation
Emily Weiss
Emily Weiss , Founder, Executive Chairwoman at Glossier, Inc. at Glossier
Efficient Inbound Support Amplification
Boris Lokschin
Boris Lokschin , Co-Founder, CEO at Spryker at Spryker
Call Center Services For our Company
Anne Marie Lukin
Anne Marie Lukin , Franchise Owner at Planet Fitness

What Users Like The Most

  • They were dedicated to work and have highly skilled employees to handle services
  • Their prompt response, flexibility and professionalism
  • Their comprehensive understanding of complex technological integrations, responsiveness, and commitment to meeting our specific needs made them stand out. They were proficient at customizing solutions for our unique business model.

What Users Like The Least

  • They did perfectly well, and I will say am satisfied with their service.
  • Currently, I cannot think of anything that requires modification. I am very happy with my experience working with the team. The support and communication were excellent; they understood our needs and delivered promptly. They went beyond what we expected from them, providing ideas that made the project exceptional. Highly recommended!
  • The company demonstrated outstanding performance across the board. Their services were exemplary, leaving no room for criticism. They excelled in every aspect and delivered exceptional results

Detailed Reviews of Blue Valley Marketing

5.0 12 Reviews
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  • BPO Services
  • Business Services
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  • Most Recent
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Carla Vernón
Carla Vernón, CEO and Board Director at The Honest Company
Posted on Dec 06, 2023

Seamless Inbound Call Center Transformation

Our experience with Blue Valley Marketing was really fantastic. They demonstrated their expertise setting up our inbound call center quickly and efficiently. The solution was designed based on our unique needs, enhancing customer service capabilities.

What was the project name that you have worked with Blue Valley Marketing?

Customer Service Inbound Call Center Solution

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our company engaged Blue Valley Marketing for the implementation of an inbound call center solution aimed at enhancing customer support and engagement.

What is it about the company that you appreciate the most?

Blue Valley Marketing exhibited professionalism and proficiency starting day one. They studied our requirements (never afraid to ask questions) and translated it into a customized solution that integrated with our operations.

What was it about the company that you didn't like which they should do better?

Nothing worth reporting.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Consumer Products
Dave Powers
Dave Powers, President and CEO at Deckers Brands
Posted on Dec 05, 2023

Streamlined Customer Support Excellence Achieved!

Our collaboration with Blue Valley Marketing was excellent. Their expertise in helping to revamp our inbound call center operations enhanced our customer service experience and quality. They understood our industry needs and provided tailored solutions that aligned perfectly with our brand values and customer expectations. Implementation was smooth, and their ongoing support has been very much appreciated.

What was the project name that you have worked with Blue Valley Marketing?

Inbound Call Center Solution for Customer Service

What service was provided as part of the project?

BPO Services

Describe your project in brief

We engaged Blue Valley Marketing to improve our inbound call center operations in efforts to enhance our customer service. Their services involved setting up an inbound call handling system, including call routing, and staff training to enhance the customer support experience.

What is it about the company that you appreciate the most?

Their call center solutions expertise, offering tailored solutions fitting our industry requirements. Their commitment to understanding our brand philosophy and “customer first” approach was impressive. They showcased a high level of professionalism, and delivered solutions that benefited our operations, surely increasing customer loyalty.

What was it about the company that you didn't like which they should do better?

Our encounter with Blue Valley Marketing was nothing but a positive experience.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Consumer Products
Emily Weiss
Emily Weiss, Founder, Executive Chairwoman at Glossier, Inc.
Posted on Nov 29, 2023

Exceptional Service and Seamless Implementation

Our experience with Blue Valley Marketing was exceptional. They demonstrated a deep understanding of our brand's values, effectively translating them into the call center solution. Their team was professional, responsive, and collaborative throughout the entire implementation process. The solution was seamlessly integrated, providing our customers with an enhanced experience while maintaining our core values.

What was the project name that you have worked with Blue Valley Marketing?

Inbound Call Center Solution Implementation for Glossier

What service was provided as part of the project?

BPO Services

Describe your project in brief

We engaged Blue Valley Marketing to implement an inbound call center solution for Glossier. This involved setting up a customer support system aligned with our brand's ethos of inclusivity and customer-centricity.

What is it about the company that you appreciate the most?

Blue Valley Marketing's understanding of our brand character was commendable. Their professionalism, responsiveness, and collaborative approach were instrumental in seamlessly integrating the inbound call center solution. Their ability to align the solution with our brand's values made the partnership invaluable.

What was it about the company that you didn't like which they should do better?

There were no aspects that detracted from our positive experience with Blue Valley Marketing.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Consumer Products
Boris Lokschin
Boris Lokschin, Co-Founder, CEO at Spryker
Posted on Nov 28, 2023

Efficient Inbound Support Amplification

Blue Valley Marketing brought invaluable expertise and seamless integration, aligning perfectly with Spryker's requirements. The team demonstrated a deep understanding of our platform's needs, delivering a smooth and effective inbound call center solution. Their dedication and proactive approach boosted our customer service satisfaction, surely leading to increase in brand loyalty.

What was the project name that you have worked with Blue Valley Marketing?

Spryker's Inbound Call Center Solution Integration

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our project involved integrating Blue Valley Marketing's inbound call center solution with Spryker's composable commerce platform to enhance customer support and service capabilities.

What is it about the company that you appreciate the most?

Their comprehensive understanding of complex technological integrations, responsiveness, and commitment to meeting our specific needs made them stand out. They were proficient at customizing solutions for our unique business model.

What was it about the company that you didn't like which they should do better?

The company demonstrated outstanding performance across the board. Their services were exemplary, leaving no room for criticism. They excelled in every aspect and delivered exceptional results

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Information Technology
Rick Malady
Rick Malady, Chief Operating Officer at All Lines Technology
Posted on Nov 21, 2023

Efficient Lead Generation Yielded Tangible and measurable Results

Our collaboration with Blue Valley Marketing was exceptional. Their team demonstrated an excellent understanding of our industry, accurately tailoring outreach strategies that resonated with our target audience. Their efforts significantly increased our lead pipeline, delivering quality prospects aligned with our ideal customer profile. Their professionalism and dedication to results were commendable.

What was the project name that you have worked with Blue Valley Marketing?

Outbound Lead Generation Campaign

What service was provided as part of the project?

BPO Services

Describe your project in brief

Blue Valley Marketing was engaged to spearhead an outbound lead generation campaign targeting companies seeking edge-to-cloud solutions. Their role involved creating compelling messaging, identifying prospects, and initiating communication to drive qualified actionable leads for our sales team.

What is it about the company that you appreciate the most?

Blue Valley Marketing's expertise in crafting effective outbound strategies and messaging stood out. Their personalized approach and adeptness in engaging potential leads were instrumental in achieving our goals. Their proactive communication and adaptability ensured a seamless partnership.

What was it about the company that you didn't like which they should do better?

They very well exceeded our expectations, nothing to say here.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Information Technology
Anne Marie Lukin
Anne Marie Lukin, Franchise Owner at Planet Fitness
Posted on Nov 21, 2023

Call Center Services For our Company

Our company's customer experience has greatly improved. Their team consistently demonstrates professionalism and efficiency, ensuring that we have continuous communication with our clients. The representatives are well-informed, responding to inquiries with expertise and empathy. Since partnering with them, we've seen a significant increase in customer satisfaction. Their personalized service delivery distinguishes them and makes our customers feel valued.

What was the project name that you have worked with Blue Valley Marketing?

Their flexibility have elevated customer service standards.

What service was provided as part of the project?

BPO Services

Describe your project in brief

They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.

What is it about the company that you appreciate the most?

Their attention to detail and ability to understand our business needs stand out to us

What was it about the company that you didn't like which they should do better?

We were satisfied with the outcome of the project and could not think of anything they could have done differently.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Other Industries
Matt kopel
Matt kopel, Co-CEO and President at SwiftConnect
Posted on Nov 20, 2023

Top-Notch Support, Seamless Collaboration!

I'm delighted to share our experience with Blue Valley Marketing's inbound call center services. We were thoroughly impressed by their prowess in handling our software project. The precision with which they tackled our tasks was commendable. They excelled in customer interactions, flawlessly addressing queries and ensuring enhanced user experiences. The deliverables exceeded our expectations, providing streamlined query resolution that significantly contributed to the success of our project.

What was the project name that you have worked with Blue Valley Marketing?

A valuable partner for our success.

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our project was the requirement of seamless customer support, and Blue Valley delivered with exceptional professionalism. Their representatives were consistently courteous and well-informed, ensuring a positive experience for our clients. The integration of their services into our project was seamless, enhancing our overall customer satisfaction. The personalized approach they took in understanding our needs set them apart. The project's success is a testament to the effectiveness of Blue Valley Marketing's inbound call center services.

What is it about the company that you appreciate the most?

Their adeptness in tech understanding and user support stood out.

What was it about the company that you didn't like which they should do better?

Honestly I wouldn’t have them change anything because the results speak for themselves.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Other Industries
Rhonda Mercaldo
Rhonda Mercaldo, Owner/Operator at Jimmy John's
Posted on Nov 17, 2023

Excellent Support for Our Restaurant!

From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services!!

What was the project name that you have worked with Blue Valley Marketing?

Call Center Services For my Restaurant

What service was provided as part of the project?

BPO Services

Describe your project in brief

The inbound call service provided by Blue Valley Marketing improved our restaurant's customer experience. They understood our objectives and provided seamless communication solutions. Our project was completed with professionalism and a personal touch, increasing the overall efficiency of our restaurant. Strongly recommended

What is it about the company that you appreciate the most?

I was impressed with their overall responsiveness and problem-solving skills.

What was it about the company that you didn't like which they should do better?

Honestly I wouldn’t have them change anything because the results speak for themselves.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Other Industries
Todd Schwarzenbach
Todd Schwarzenbach, Vice President of Sales & Marketing, Electrical Markets Division at 3M
Posted on Nov 16, 2023

A Game-Changer in Our Sales Pipeline!

What struck me about the team assigned to our project was how quickly they understood our unique needs. Not a simple task, being that we operate in the industrial machinery manufacturing sector. They put together a tailored approach. The strategies were not just about the numbers, but more importantly the quality of the leads that translated into meaningful business opportunities.

I want to highlight their communications skills. The team was fast to react, and response and I felt heard. We were able to increase client engagements and as a result fill our sales funnel with valuable sales opportunities.

One of the things I believe sets them apart is the personalized touch; how they care about our success. They are an invaluable asset to our sales and marketing efforts.

What was the project name that you have worked with Blue Valley Marketing?

Boosting Sales with Blue Valley Marketing

What service was provided as part of the project?

Business Services

Describe your project in brief

Our expectations was outperformed in terms of increasing leads for our manufacturing industry. Their strategic approach, which was tailored to our project's specific requirements, was impressive. Our collaboration resulted in an increase in qualified leads of a significant magnitude. The team demonstrated a thorough understanding of our industry, offering targeted solutions that yielded tangible results. Throughout the project, their proactive communication and transparent reporting kept us informed. Blue Valley Marketing proved to be an invaluable partner in enhancing our outbound lead generation efforts, significantly contributing to our sales and marketing objectives

What is it about the company that you appreciate the most?

One thing I found most impressive about them was the fact that they met all of our expectations and needs. Impressive!

What was it about the company that you didn't like which they should do better?

Nothing, Well satisfied

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Manufacturing
Susan Todaro
Susan Todaro, Owner at Insurance Solutions
Posted on Nov 08, 2023

Blue Valley Marketing: Our Insurance Solution

My experience with Blue Valley Marketing's inbound call center services has been exceptional. We faced challenges in handling a high volume of customer inquiries and claims. Blue Valley Marketing addressed our needs effectively. They provided seamless support for our clients, ensuring quick responses to policy-related queries and claims processing.

Their agents demonstrated a deep understanding of insurance intricacies and regulations, making the interaction smoother for our clients. This helped in maintaining customer satisfaction and retention. The personalized service they offer sets them apart. Their expertise in managing customer interactions and addressing insurance-specific issues has been invaluable. Overall, Blue Valley Marketing has been a crucial partner in enhancing our customer service and satisfaction.

What was the project name that you have worked with Blue Valley Marketing?

Blue Valley nailed our insurance call center project

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our project was to improve customer service by efficiently handling a high volume of incoming calls .As we often struggle with managing client inquiries, claims, and policy updates, which can lead to customer frustration and even loss of business.

Blue Valley has been a game-changer. Their team, under my direction, handled our calls with precision and care. They understood the unique needs of our clients, offering personalized solutions. Their services not only reduced our call wait times but also improved our customer satisfaction ratings.

Our collaboration with Blue Valley has enabled us to resolve challenges that we typically face. They've ensured a seamless and friendly experience for our clients, addressing their concerns and providing quick, accurate information. This partnership has made our insurance business more customer-centric and efficient. We're grateful for their invaluable support in meeting the demands of our industry

What is it about the company that you appreciate the most?

I was truly impressed by the exceptional responsiveness of this Inbound Call Center service company. Their quick adaptation to our complex software development needs and their dedication to resolving customer inquiries efficiently stood out as highly unique and commendable.

What was it about the company that you didn't like which they should do better?

No, I have no complaints. So far, everything has been good.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Insurance
Audrey Unkuski
Audrey Unkuski, Call Center Coordinator at MetLife
Posted on Nov 06, 2023

Remarkable Support for Insurance Challenges

In my role as the Call Center Coordinator at our insurance company, I've witnessed their adept handling of our various needs and challenges, including managing high call volumes, complex information, and seasonal variations.. They're responsive and efficient, ensuring our customers' inquiries are promptly addressed. Their understanding of the intricacies of insurance is excellent, and their team communicates complex information in a simple, customer-friendly way. As a result, our overall customer satisfaction has improved. They've also helped us manage high call volumes ensuring our customers don't face long wait times. Overall, they've been a valuable partner in delivering quality service to our clients.

What was the project name that you have worked with Blue Valley Marketing?

Invaluable Support from Blue Valley Marketing

What service was provided as part of the project?

BPO Services

Describe your project in brief

We needed efficient customer support to handle policy inquiries and claims. Blue Valley excels at these tasks, reducing wait times, and ensuring clients' needs are met promptly. This has improved our customer satisfaction and operational efficiency.

What is it about the company that you appreciate the most?

They were dedicated to work and have highly skilled employees to handle services

What was it about the company that you didn't like which they should do better?

They did perfectly well, and I will say am satisfied with their service.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Insurance
William Viveen
William Viveen, Chief Executive Officer at Heartland Home Services
Posted on Nov 02, 2023

Excellent Customer Support Team

I recently had the pleasure of working with Blue Valley Marketing, and from start to finish, the experience was exceptional. They demonstrated a deep understanding of our industry, ensuring every call was handled with professionalism and expertise.
What truly sets them apart is their dedication to customer satisfaction. They listened attentively to our requirements and delivered tailored solutions promptly. Communication was seamless, and they were always accessible for any questions or concerns. Their agents were not only courteous but also highly skilled, making every interaction a positive one for our customers.

Overall, Blue Valley Marketing provided us with a reliable and efficient call center service, enhancing our customer support and helping us improve our business processes.

What was the project name that you have worked with Blue Valley Marketing?

Enhancing Customer Support for Consumer Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired them to handle our customer service inquiries and support. The team at Blue Valley Marketing was not only professional but also highly responsive. They took their time to understand our unique requirements and tailored their services to meet our needs. Our project involved handling a wide range of customer inquiries, from technical support to order status questions, and they managed it all with great efficiency. Their agents were well-trained and courteous, ensuring a positive experience for our customers. Their attention to detail and commitment to delivering top-notch service impressed us. We highly recommend Blue Valley Marketing for their exceptional inbound call center services.

What is it about the company that you appreciate the most?

Their prompt response, flexibility and professionalism

What was it about the company that you didn't like which they should do better?

Currently, I cannot think of anything that requires modification. I am very happy with my experience working with the team. The support and communication were excellent; they understood our needs and delivered promptly. They went beyond what we expected from them, providing ideas that made the project exceptional. Highly recommended!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Other Industries