Overview

About STAFFVIRTUAL

Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exceptional results for our clients. Trust STAFFVIRTUAL to deliver enterprise-grade outsourcing solutions.

STAFFVIRTUAL builds teams of customer support, back-office, and IT professionals in the Philippines that play a meaningful role in the growth of our client’s businesses. Our people start at just $1,600/month. We are experts at quickly standing up teams of Filipino professionals that make our client’s businesses more efficient and profitable. STAFFVIRTUAL makes it easy for your business to outsource to the Philippines.

What clients say

Review Analytics of STAFFVIRTUAL

Every review is verified through Goodfirms before it's published.

5.020 Verified Reviews
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 20 verified reviews · Updated August 2026
Clients consistently praise STAFFVIRTUAL for responsive, dedicated customer support and seamless team integration that adapts to specific business needs and brand voice. The company's proactive communication, professional management, and willingness to implement feedback stand out, with teams demonstrating operational efficiency across inbound support and BPO services. Clients value their flexibility in scaling resources, technical expertise, and collaborative approach that prioritizes client satisfaction and long-term partnerships.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of STAFFVIRTUAL
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What reviewers mention most

Henok Kelete
Henok Kelete, Director of Customer Marketing at PrizePicks at PrizePicksVerified Review
Posted on Feb 28, 2024

Exceptional Support Partnership

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with Staffvirtual has been nothing short of exceptional. From the onset, they exhibited a profound understanding of our business needs and seamlessly integrated their operations with ours. Their team consistently demonstrated professionalism, efficiency, and dedication, going above and beyond to ensure our customers received the best support possible. Their responsiveness and adaptability to evolving requirements were instrumental in maintaining our high standards of customer service. Through their collaborative approach, Staffvirtual became an invaluable extension of our team, contributing significantly to our continued growth and success.

Ned Linnen
Ned Linnen, EVP & Chief HR Officer at Avis Budget Group at Avis Budget Group, Inc.Verified Review
Posted on Feb 27, 2024

Efficient and Reliable Support

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with Staffvirtual has been nothing short of exceptional. From the outset, they demonstrated a thorough understanding of our industry's unique demands and swiftly integrated their services seamlessly into our operations. Their team exhibited professionalism, efficiency, and a dedication to excellence that significantly elevated our customer support standards. Whether handling inquiries, resolving issues, or managing escalations, Staffvirtual consistently exceeded expectations, contributing positively to our overall customer satisfaction metrics. Their proactive approach and adaptability to our evolving needs have made them a valuable extension of our team.

Sam Fresco
Sam Fresco, Managing Director at Wildish & Co. at Wildish & CoVerified Review
Posted on Feb 26, 2024

Exceptional Support and Efficiency

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with Staffvirtual has been nothing short of exceptional. From the outset, they exhibited a profound understanding of our needs, aligning seamlessly with our brand ethos and operational requirements. Their dedication to providing top-notch customer support and BPO services was evident throughout the partnership. The team at Staffvirtual consistently demonstrated professionalism, efficiency, and a proactive approach in handling tasks, ensuring that our operations ran smoothly and our clients received the support they deserved. Their commitment to excellence truly exceeded our expectations, and we are immensely grateful for their invaluable contribution to our success.

Benjamin Barbre
Benjamin Barbre, Director of Technology at Cloudscape Technologies LLC at Cloudscape Technologies LLCVerified Review
Posted on Feb 8, 2024

They are amiable, affable, and upbeat, making interactions a pleasure.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our platform's support team is responsible for customer inquiries. They are amiable, affable, and upbeat, making interactions a pleasure. They adeptly manage diverse customer queries, spanning both technical and non-technical issues. Notably, they excel in addressing sensitive cases and prioritized escalations with flexibility and skill. Let's maintain our commitment to delivering exceptional customer service.

Alex Gibson
Alex Gibson, Managing Director at Smart Solutions, Inc. at Smart Solutions, Inc.Verified Review
Posted on Feb 6, 2024

Efficient and Effective BPO Partnership that Exceeded Expectations

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with StaffVirtual has been exceptional. From the initial discussions to the completion of the project, their team demonstrated a high level of professionalism, expertise, and dedication. They seamlessly integrated with our operations, providing tailored solutions that significantly improved our customer support services and overall business processes. The collaboration not only met but exceeded our expectations, showcasing StaffVirtual's commitment to excellence.

Jason Armstrong
Jason Armstrong, Chief Financial Officer at Comcast at ComcastVerified Review
Posted on Feb 5, 2024

A Remarkable Journey with Staffvirtual

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our partnership with Staffvirtual has been outstanding. From the beginning, they demonstrated an in-depth understanding of our industry, delivering results that not only met but exceeded our expectations. The entire experience was marked by professionalism, efficiency, and a commitment to excellence.

Dan McNaughton
Dan McNaughton, Senior Information Technology Manager at Colt Technology Services at Colt Technology ServicesVerified Review
Posted on Jan 18, 2024

Staffvirtual Goes Above and Beyond

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with Staffvirtual has been exceptionally positive. From the outset, their team demonstrated a deep understanding of our business needs and swiftly adapted to the dynamic demands of our customer support requirements. The collaboration was marked by effective communication, timely responses, and a proactive approach to problem-solving. Staffvirtual's dedication to delivering exceptional customer service aligned seamlessly with Colt's values, contributing to the overall success of the project.

Lani Mathis
Lani Mathis, Co-Founder & Art Director at Extrafeet at ExtrafeetVerified Review
Posted on Jan 16, 2024

Staffvirtual Transforms Extrafeet's Operational Landscape

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with Staffvirtual was outstanding from start to finish. The team demonstrated professionalism, expertise, and a deep understanding of our industry. They seamlessly integrated into our operations, providing top-notch customer support services and handling various BPO tasks with efficiency and precision. The collaboration significantly contributed to the overall success of our projects.

John Kennedy
John Kennedy, Manager, Global Strategic Growth & Transformation at smartShift at smartShiftVerified Review
Posted on Jan 11, 2024

Unparalleled Support Amplified Our Success

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Our experience with Staffvirtual was nothing short of exceptional. From the outset, their team demonstrated a deep understanding of our requirements, promptly adapting to the complexities of our SAP projects. The professionalism, dedication, and expertise exhibited by Staffvirtual greatly contributed to the success of our endeavors. Their customer support services were pivotal in ensuring smooth interactions with our clients, enhancing overall satisfaction and trust. The partnership exceeded our expectations, delivering results that positively impacted both our timelines and the quality of our SAP system optimizations.

Gray Mabry
Gray Mabry, CEO at iVenture SolutionsVerified Review
Posted on Jan 2, 2024

100% BPO Service

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Staffvirtual services maintains a high level of project accuracy, meeting the our expectation. Staffvirtual took time to learn the project requirements, appoint appropriate agents for us, train us with the possible highest accuracy. Six eleven has been providing professional management, effective communication, and valuable support. They ensures immediate responsiveness and communication via email. We are delighted with their cooperation, innovation, and high-quality services.

Zach Moosbrugger
Zach Moosbrugger, Co-Founder at TrendVerified Review
Posted on Dec 29, 2023

Helped us with our customer support and increased the engagement rate

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

We wanted to outsource our customer support as we were getting more number of inquiries. So, we looked around and asked our friends. They suggested three companies and one of them is STAFFVIRTUAL. We looked up their reviews and it was quite impressive. So, we went with them. We had a trial run for a month. It was mind blowing. We signed a year contract and they increased our customer engagement rate and people started leaving good reviews for us. Our sales also recently doubled thanks to their great customer support.

Sophie Martinon
Sophie Martinon, Product Marketer at ChannableVerified Review
Posted on Dec 28, 2023

Perfect BPO service

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

STAFFVIRTUAL assistant offers day-to-day support on all administrative tasks including follow-up on action items, CRM updates, creating documents for review, facilitating administrative activities on deals and more. Our personal capacity has increased as a result of their support. In addition to getting work done, all members of the team seek for ways to create value through process improvement and addressing issues as they come up. They are a good partner.

Razvan Marescu
Razvan Marescu, Software Development Consultant at GumroadVerified Review
Posted on Dec 28, 2023

Outstanding responsiveness, coordinates and connects with the business team

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

STAFFVIRTUAL has supported us by recruiting, hiring, training, and managing a team of editors and customer experience associates for our company. They've helped us train teammates on core processes, deliver feedback and QA efforts, and maintain our goals.

Shayna Gilman
Shayna Gilman, Customer Service Representative at Norwich Public UtilitiesVerified Review
Posted on Dec 21, 2023

Exceptional Service and Seamless Implementation

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

We partnered with STAFFVIRTUAL, an excellent Inbound call center service company, to enhance our customer support services. Their advanced call routing system and commitment to quality assurance have resulted in shorter wait times, faster resolution times, and higher customer satisfaction levels. We highly recommend STAFF VIRTUAL to any organization, as their agents' knowledge, professionalism, and dedication have significantly improved our customer service. Overall, we are extremely satisfied with the services provided by STAFF VIRTUAL

Dan Holowack
Dan Holowack, Co-Founder and CEO at CrowdRiff at CrowdRiffVerified Review
Posted on Dec 18, 2023

Outstanding Service Provided!

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

As CrowdRiff , STAFFVIRTUAL has one of the best technology sales support teams built for companies today. Our projects with the STAFFVIRTUAL team involve customers ranging from large enterprise customers to small SMB with their phone system requirements, implementation, and ongoing customer care. The team did a very thorough job with technical requirements that required research, proposals, and spreadsheet details, and immediate response when required. Very detailed, they created a global response team in the Toronto Ontario, Canada that allowed an extremely effective and high level of communications via omnichannel (Phone, chat, CRM). We highly recommend STAFFVIRTUAL for your next project. What stood out the most, was their flexibility and easy terms to make our business procurement process much easier. Their back office that handles tech support, customer care, and sales support is one of the leaders in our industry.

Focus

Service Focus of STAFFVIRTUAL

How the team's effort is distributed across services.

100%

Industries Focus

100%

Client Focus

Small Business80%
Medium Business20%

Where we are

Locations (2)

Offices where STAFFVIRTUAL operates.

Headquarter
Philippines

Philippines

Unit 3202, Robinsons Equitable Tower Corner Poveda Street, ADB Ave. Ortigas Center, 1605 Pasig, Metro Manila
Manila, Metro Manila 1605
United States

United States

78 SW 7th St. Suite 05-109C
Miami, Florida 33130