STAFFVIRTUAL

Because Talent is Everywhere

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Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exceptional results for our clients. Trust STAFFVIRTUAL to deliver enterprise-grade outsourcing solutions.

STAFFVIRTUAL builds teams of customer support, back-office, and IT professionals in the Philippines that play a meaningful role in the growth of our client’s businesses. Our people start at just $1,600/month. We are experts at quickly standing up teams of Filipino professionals that make our client’s businesses more efficient and profitable. STAFFVIRTUAL makes it easy for your business to outsource to the Philippines. 

Certifications

ISO 27001
< $25/hr
250 - 999
Locations
Philippines
Unit 3202, Robinsons Equitable Tower Corner Poveda Street, ADB Ave. Ortigas Center, 1605 Pasig, Metro Manila, Manila, Metro Manila 1605
United States
78 SW 7th St. Suite 05-109C, Miami, Florida 33130

Focus Areas

Service Focus

100%
  • BPO Services

Client Focus

80%
20%
  • Small Business
  • Medium Business

Industry Focus

100%
  • Other Industries

STAFFVIRTUAL Reviews

5.0 20 Reviews
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Henok Kelete

Exceptional Support Partnership

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$200000+
Completed
Gaming

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Review Summary

Our experience with Staffvirtual has been nothing short of exceptional. From the onset, they exhibited a profound understanding of our business needs and seamlessly integrated their operations with ours. Their team consistently demonstrated professionalism, efficiency, and dedication, going above and beyond to ensure our customers received the best support possible. Their responsiveness and adaptability to evolving requirements were instrumental in maintaining our high standards of customer service. Through their collaborative approach, Staffvirtual became an invaluable extension of our team, contributing significantly to our continued growth and success.

What was the project name that you have worked with STAFFVIRTUAL?

PrizePicks Customer Support Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

PrizePicks partnered with Staffvirtual for customer support outsourcing services to enhance and streamline our customer service operations.

What is it about the company that you appreciate the most?

Staffvirtual consistently demonstrated professionalism, seamless integration, dedication to excellence, and responsiveness, fostering a highly effective partnership with PrizePicks.

What was it about the company that you didn't like which they should do better?

One minor area for improvement could be enhancing reporting and analytics capabilities to provide deeper insights into customer support performance metrics, although this did not significantly impact the overall positive experience with Staffvirtual.

Ned Linnen

Efficient and Reliable Support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed
Transportation & Logistics

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Review Summary

Our experience with Staffvirtual has been nothing short of exceptional. From the outset, they demonstrated a thorough understanding of our industry's unique demands and swiftly integrated their services seamlessly into our operations. Their team exhibited professionalism, efficiency, and a dedication to excellence that significantly elevated our customer support standards. Whether handling inquiries, resolving issues, or managing escalations, Staffvirtual consistently exceeded expectations, contributing positively to our overall customer satisfaction metrics. Their proactive approach and adaptability to our evolving needs have made them a valuable extension of our team.

What was the project name that you have worked with STAFFVIRTUAL?

Outsourced Customer Support Services Partnership

What service was provided as part of the project?

BPO Services

Describe your project in brief

Avis Budget Group, Inc. partnered with Staffvirtual to outsource customer support services, aiming to enhance efficiency and provide seamless assistance to our global clientele across our Avis, Budget, and Zipcar brands.

What is it about the company that you appreciate the most?

Staffvirtual demonstrated exceptional customer service, flexibility, industry expertise, and transparent communication throughout our partnership.

What was it about the company that you didn't like which they should do better?

Occasional minor inconsistencies in response times were noted, though promptly addressed through constructive feedback and improved communication channels. Overall, these were minor issues that did not significantly impact the overall positive experience with Staffvirtual.

Sam Fresco

Exceptional Support and Efficiency

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Advertising & Marketing

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Review Summary

Our experience with Staffvirtual has been nothing short of exceptional. From the outset, they exhibited a profound understanding of our needs, aligning seamlessly with our brand ethos and operational requirements. Their dedication to providing top-notch customer support and BPO services was evident throughout the partnership. The team at Staffvirtual consistently demonstrated professionalism, efficiency, and a proactive approach in handling tasks, ensuring that our operations ran smoothly and our clients received the support they deserved. Their commitment to excellence truly exceeded our expectations, and we are immensely grateful for their invaluable contribution to our success.

What was the project name that you have worked with STAFFVIRTUAL?

Customer Support Outsourcing Partnership with Staffvirtual

What service was provided as part of the project?

BPO Services

Describe your project in brief

Wildish & Co partnered with Staffvirtual to outsource customer support services and other BPO tasks to enhance operational efficiency and focus on core design and creative initiatives.

What is it about the company that you appreciate the most?

The standout aspect of Staffvirtual was their unwavering dedication to customer satisfaction. Their team exhibited remarkable professionalism and efficiency in handling all tasks assigned to them, demonstrating a deep understanding of our brand values and delivering results that consistently exceeded our expectations. Moreover, their proactive approach to problem-solving and ability to adapt to changing requirements ensured a seamless partnership experience.

What was it about the company that you didn't like which they should do better?

It's challenging to pinpoint any significant drawbacks in our experience with Staffvirtual. However, like any partnership, there were occasional minor communication glitches that arose. Nevertheless, these were promptly addressed and resolved by their responsive team, ensuring minimal impact on overall productivity and service quality.

Benjamin Barbre

They are amiable, affable, and upbeat, making interactions a pleasure.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Information Technology

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Review Summary

Our platform's support team is responsible for customer inquiries. They are amiable, affable, and upbeat, making interactions a pleasure. They adeptly manage diverse customer queries, spanning both technical and non-technical issues. Notably, they excel in addressing sensitive cases and prioritized escalations with flexibility and skill. Let's maintain our commitment to delivering exceptional customer service.

What was the project name that you have worked with STAFFVIRTUAL?

Unique BPO Service provided

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

. They adeptly manage diverse customer queries, spanning both technical and non-technical issues.

What was it about the company that you didn't like which they should do better?

Nothing - They are committed to delivering exceptional customer service.

Alex Gibson

Efficient and Effective BPO Partnership that Exceeded Expectations

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Information Technology

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Review Summary

Our experience with StaffVirtual has been exceptional. From the initial discussions to the completion of the project, their team demonstrated a high level of professionalism, expertise, and dedication. They seamlessly integrated with our operations, providing tailored solutions that significantly improved our customer support services and overall business processes. The collaboration not only met but exceeded our expectations, showcasing StaffVirtual's commitment to excellence.

What was the project name that you have worked with STAFFVIRTUAL?

Customer Support and BPO Services Partnership

What service was provided as part of the project?

BPO Services

Describe your project in brief

Smart Solutions, Inc. engaged StaffVirtual for comprehensive customer support services and other BPO solutions. The collaboration aimed to enhance Smart Solutions' capabilities in delivering effective solutions, addressing staffing challenges, and meeting business demands.

What is it about the company that you appreciate the most?

StaffVirtual demonstrated outstanding expertise in customer support services and BPO, coupled with a highly responsive team that promptly addressed our queries and concerns throughout the collaboration.

What was it about the company that you didn't like which they should do better?

It's challenging to identify any significant drawbacks in our experience with StaffVirtual. However, one minor aspect could be further improvement in communication regarding project updates. While communication was generally good, enhancing the frequency of status updates could add even more transparency to the collaboration.

Jason Armstrong

A Remarkable Journey with Staffvirtual

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$200000+
Completed
Telecommunication

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Review Summary

Our partnership with Staffvirtual has been outstanding. From the beginning, they demonstrated an in-depth understanding of our industry, delivering results that not only met but exceeded our expectations. The entire experience was marked by professionalism, efficiency, and a commitment to excellence.

What was the project name that you have worked with STAFFVIRTUAL?

Comcast Customer Happiness Enhancement

What service was provided as part of the project?

BPO Services

Describe your project in brief

Comcast collaborated with Staffvirtual to enhance customer support services and integrate BPO solutions, aiming to improve customer satisfaction, streamline operations, and leverage technology for a seamless customer experience.

What is it about the company that you appreciate the most?

Staffvirtual demonstrated impressive expertise in tailoring customer support services to our industry. Their flexibility in adapting to our dynamic requirements showcased their commitment to excellence. Their innovative solutions and seamless communication further strengthened our collaborative success.

What was it about the company that you didn't like which they should do better?

While there was a slight learning curve at the beginning, it was quickly overcome as Staffvirtual familiarized themselves with the intricacies of our industry and company processes.

Dan McNaughton

Staffvirtual Goes Above and Beyond

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Telecommunication

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Review Summary

Our experience with Staffvirtual has been exceptionally positive. From the outset, their team demonstrated a deep understanding of our business needs and swiftly adapted to the dynamic demands of our customer support requirements. The collaboration was marked by effective communication, timely responses, and a proactive approach to problem-solving. Staffvirtual's dedication to delivering exceptional customer service aligned seamlessly with Colt's values, contributing to the overall success of the project.

What was the project name that you have worked with STAFFVIRTUAL?

Customer Support Outsourcing with Staffvirtual

What service was provided as part of the project?

BPO Services

Describe your project in brief

Colt Technology Services engaged Staffvirtual for outsourcing customer support services. The project involved handling customer inquiries, technical troubleshooting, and ensuring a seamless support experience for Colt's global clientele.

What is it about the company that you appreciate the most?

Staffvirtual impressed us with their expertise, flexibility, and proactive approach to customer support. Their dedicated team demonstrated exceptional commitment and responsiveness, contributing significantly to the project's success.

What was it about the company that you didn't like which they should do better?

It is challenging to identify significant drawbacks in our experience with Staffvirtual. However, occasional minor delays in response times were observed, although these were promptly addressed upon communication. Overall, the positive aspects far outweighed any minor concerns.

Lani Mathis

Staffvirtual Transforms Extrafeet's Operational Landscape

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Gaming

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Review Summary

Our experience with Staffvirtual was outstanding from start to finish. The team demonstrated professionalism, expertise, and a deep understanding of our industry. They seamlessly integrated into our operations, providing top-notch customer support services and handling various BPO tasks with efficiency and precision. The collaboration significantly contributed to the overall success of our projects.

What was the project name that you have worked with STAFFVIRTUAL?

Customer Support and BPO Services Partnership

What service was provided as part of the project?

BPO Services

Describe your project in brief

Extrafeet partnered with Staffvirtual for customer support services and various BPO activities to enhance our operational efficiency and focus on delivering exceptional mobile apps and games. The collaboration aimed to improve customer satisfaction and streamline our business processes.

What is it about the company that you appreciate the most?

Staffvirtual consistently provided exceptional customer support services and operational efficiency. Their adaptability and professionalism were noteworthy, ensuring a seamless and successful collaboration throughout the project.

What was it about the company that you didn't like which they should do better?

While facing initial onboarding challenges and occasional time zone differences, Staffvirtual promptly addressed and resolved issues through effective communication and proactive solutions, showcasing their commitment to client satisfaction.

John Kennedy

Unparalleled Support Amplified Our Success

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Information Technology

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Review Summary

Our experience with Staffvirtual was nothing short of exceptional. From the outset, their team demonstrated a deep understanding of our requirements, promptly adapting to the complexities of our SAP projects. The professionalism, dedication, and expertise exhibited by Staffvirtual greatly contributed to the success of our endeavors. Their customer support services were pivotal in ensuring smooth interactions with our clients, enhancing overall satisfaction and trust. The partnership exceeded our expectations, delivering results that positively impacted both our timelines and the quality of our SAP system optimizations.

What was the project name that you have worked with STAFFVIRTUAL?

Customer Support and BPO Services Partnership with Staffvirt

What service was provided as part of the project?

BPO Services

Describe your project in brief

smartShift engaged Staffvirtual for customer support services and other BPO solutions to enhance our operational efficiency and ensure seamless customer interactions during our SAP code migration and optimization projects. The partnership aimed at delivering exceptional service to our clients and maintaining high standards in customer satisfaction.

What is it about the company that you appreciate the most?

Staffvirtual provided outstanding round-the-clock customer support, showcasing remarkable adaptability to the intricacies of SAP code migration projects. Their operational efficiency significantly enhanced our project timelines and overall success.

What was it about the company that you didn't like which they should do better?

It's challenging to pinpoint any significant drawbacks in our experience with Staffvirtual. However, like any partnership, there were occasional minor communication lapses that were promptly addressed and resolved through open dialogue. Overall, the positives far outweighed any minor challenges we encountered.

Gray Mabry

100% BPO Service

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Information Technology

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Review Summary

Staffvirtual services maintains a high level of project accuracy, meeting the our expectation. Staffvirtual took time to learn the project requirements, appoint appropriate agents for us, train us with the possible highest accuracy. Six eleven has been providing professional management, effective communication, and valuable support. They ensures immediate responsiveness and communication via email. We are delighted with their cooperation, innovation, and high-quality services.

What was the project name that you have worked with STAFFVIRTUAL?

Back Office Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired staffvirtual to train and provide us a Back Office Outsourcing service sine we are start up IT firm.

What is it about the company that you appreciate the most?

Their high quality, professional management, and effective communication were impressive.

What was it about the company that you didn't like which they should do better?

No, not for now

Zach Moosbrugger

Helped us with our customer support and increased the engagement rate

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Advertising & Marketing

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Review Summary

We wanted to outsource our customer support as we were getting more number of inquiries. So, we looked around and asked our friends. They suggested three companies and one of them is STAFFVIRTUAL. We looked up their reviews and it was quite impressive. So, we went with them. We had a trial run for a month. It was mind blowing. We signed a year contract and they increased our customer engagement rate and people started leaving good reviews for us. Our sales also recently doubled thanks to their great customer support.

What was the project name that you have worked with STAFFVIRTUAL?

BPO for Advertising team

What service was provided as part of the project?

BPO Services

Describe your project in brief

STAFFVIRTUAL exceeded our expectations in handling our advertising projects. Their team seamlessly integrated with ours, showcasing unparalleled dedication and expertise. From customer service to content creation, they delivered top-notch results. The communication was excellent, ensuring a smooth collaboration. STAFFVIRTUAL's commitment to excellence truly set them apart, and their efficiency significantly boosted our productivity

What is it about the company that you appreciate the most?

Their dedication and hard work

What was it about the company that you didn't like which they should do better?

I don't think of anything

Razvan Marescu

Outstanding responsiveness, coordinates and connects with the business team

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
Completed
Consumer Products

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Review Summary

STAFFVIRTUAL has supported us by recruiting, hiring, training, and managing a team of editors and customer experience associates for our company. They've helped us train teammates on core processes, deliver feedback and QA efforts, and maintain our goals.

What was the project name that you have worked with STAFFVIRTUAL?

Staffing and outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

We worked with STAFFVIRTUAL on staffing and training a team of editors to support core processes. We worked with them to deliver QA and feedback on a regular cadence. They take care of administrative support and help onboard any new teammates as needed. They've helped us retain teammates.

What is it about the company that you appreciate the most?

We like that they are timely, dedicated, and always deliver up to our standards.

What was it about the company that you didn't like which they should do better?

Honestly not much, really like working with them and impressed

Sophie Martinon

Perfect BPO service

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Information Technology

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Review Summary

STAFFVIRTUAL assistant offers day-to-day support on all administrative tasks including follow-up on action items, CRM updates, creating documents for review, facilitating administrative activities on deals and more. Our personal capacity has increased as a result of their support. In addition to getting work done, all members of the team seek for ways to create value through process improvement and addressing issues as they come up. They are a good partner.

What was the project name that you have worked with STAFFVIRTUAL?

Back Office Outsourcing & Customer Service Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired STAFFVIRTUAL via online search to help : Provide administrative support to expand my personal capacity, Build processes to improve organizational capability
Automate and improve processes to allow business to scale.

What is it about the company that you appreciate the most?

I personally love their dedication, value and commitment towards clients. it superb.

What was it about the company that you didn't like which they should do better?

This being our first deal with STAFFVIRTUAL, we enjoyed working with them and had no issue for now.

Shayna Gilman

Exceptional Service and Seamless Implementation

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
In Progress
Utilities

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Review Summary

We partnered with STAFFVIRTUAL, an excellent Inbound call center service company, to enhance our customer support services. Their advanced call routing system and commitment to quality assurance have resulted in shorter wait times, faster resolution times, and higher customer satisfaction levels. We highly recommend STAFF VIRTUAL to any organization, as their agents' knowledge, professionalism, and dedication have significantly improved our customer service. Overall, we are extremely satisfied with the services provided by STAFF VIRTUAL

What was the project name that you have worked with STAFFVIRTUAL?

Call Center Services For our Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our project involved integrating STAFF VIRTUA'S inbound call center solution with Norwich composable Utility platform to enhance customer support and service capabilities.

What is it about the company that you appreciate the most?

They held weekly meetings to discuss progress and feedback, implementing feedback and updating us in between to ensure the project was going in the direction we wanted.

What was it about the company that you didn't like which they should do better?

Can't say because the collaboration went the way we had hoped- even better in some ways

Dan Holowack

Outstanding Service Provided!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Advertising & Marketing

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Review Summary

As CrowdRiff , STAFFVIRTUAL has one of the best technology sales support teams built for companies today. Our projects with the STAFFVIRTUAL team involve customers ranging from large enterprise customers to small SMB with their phone system requirements, implementation, and ongoing customer care. The team did a very thorough job with technical requirements that required research, proposals, and spreadsheet details, and immediate response when required. Very detailed, they created a global response team in the Toronto Ontario, Canada that allowed an extremely effective and high level of communications via omnichannel (Phone, chat, CRM). We highly recommend STAFFVIRTUAL for your next project. What stood out the most, was their flexibility and easy terms to make our business procurement process much easier. Their back office that handles tech support, customer care, and sales support is one of the leaders in our industry.

What was the project name that you have worked with STAFFVIRTUAL?

BPO Service

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Genuine interest in getting the job done right

What was it about the company that you didn't like which they should do better?

NONE