Henok Kelete, Director of Customer Marketing at PrizePicks
Posted on Feb 28, 2024
Exceptional Support Partnership
Our experience with Staffvirtual has been nothing short of exceptional. From the onset, they exhibited a profound understanding of our business needs and seamlessly integrated their operations with ours. Their team consistently demonstrated professionalism, efficiency, and dedication, going above and beyond to ensure our customers received the best support possible. Their responsiveness and adaptability to evolving requirements were instrumental in maintaining our high standards of customer service. Through their collaborative approach, Staffvirtual became an invaluable extension of our team, contributing significantly to our continued growth and success.
What was the project name that you have worked with STAFFVIRTUAL?
PrizePicks Customer Support Outsourcing
What service was provided as part of the project?
BPO Services
Describe your project in brief
PrizePicks partnered with Staffvirtual for customer support outsourcing services to enhance and streamline our customer service operations.
What is it about the company that you appreciate the most?
Staffvirtual consistently demonstrated professionalism, seamless integration, dedication to excellence, and responsiveness, fostering a highly effective partnership with PrizePicks.
What was it about the company that you didn't like which they should do better?
One minor area for improvement could be enhancing reporting and analytics capabilities to provide deeper insights into customer support performance metrics, although this did not significantly impact the overall positive experience with Staffvirtual.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $200000+
- Completed
- Gaming