Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exceptional results for our clients. Trust STAFFVIRTUAL to deliver enterprise-grade outsourcing solutions.
STAFFVIRTUAL builds teams of customer support, back-office, and IT professionals in the Philippines that play a meaningful role in the growth of our client’s businesses. Our people start at just $1,600/month. We are experts at quickly standing up teams of Filipino professionals that make our client’s businesses more efficient and profitable. STAFFVIRTUAL makes it easy for your business to outsource to the Philippines.
Focus Areas
Service Focus
- BPO Services
Client Focus
- Small Business
- Medium Business
Industry Focus
- Other Industries
STAFFVIRTUAL Reviews
- All Services
- BPO Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Exceptional Support Partnership
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
PrizePicks Customer Support Outsourcing
What service was provided as part of the project?
BPO Services
Describe your project in brief
PrizePicks partnered with Staffvirtual for customer support outsourcing services to enhance and streamline our customer service operations.
What is it about the company that you appreciate the most?
Staffvirtual consistently demonstrated professionalism, seamless integration, dedication to excellence, and responsiveness, fostering a highly effective partnership with PrizePicks.
What was it about the company that you didn't like which they should do better?
One minor area for improvement could be enhancing reporting and analytics capabilities to provide deeper insights into customer support performance metrics, although this did not significantly impact the overall positive experience with Staffvirtual.
Efficient and Reliable Support
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Outsourced Customer Support Services Partnership
What service was provided as part of the project?
BPO Services
Describe your project in brief
Avis Budget Group, Inc. partnered with Staffvirtual to outsource customer support services, aiming to enhance efficiency and provide seamless assistance to our global clientele across our Avis, Budget, and Zipcar brands.
What is it about the company that you appreciate the most?
Staffvirtual demonstrated exceptional customer service, flexibility, industry expertise, and transparent communication throughout our partnership.
What was it about the company that you didn't like which they should do better?
Occasional minor inconsistencies in response times were noted, though promptly addressed through constructive feedback and improved communication channels. Overall, these were minor issues that did not significantly impact the overall positive experience with Staffvirtual.
Exceptional Support and Efficiency
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Customer Support Outsourcing Partnership with Staffvirtual
What service was provided as part of the project?
BPO Services
Describe your project in brief
Wildish & Co partnered with Staffvirtual to outsource customer support services and other BPO tasks to enhance operational efficiency and focus on core design and creative initiatives.
What is it about the company that you appreciate the most?
The standout aspect of Staffvirtual was their unwavering dedication to customer satisfaction. Their team exhibited remarkable professionalism and efficiency in handling all tasks assigned to them, demonstrating a deep understanding of our brand values and delivering results that consistently exceeded our expectations. Moreover, their proactive approach to problem-solving and ability to adapt to changing requirements ensured a seamless partnership experience.
What was it about the company that you didn't like which they should do better?
It's challenging to pinpoint any significant drawbacks in our experience with Staffvirtual. However, like any partnership, there were occasional minor communication glitches that arose. Nevertheless, these were promptly addressed and resolved by their responsive team, ensuring minimal impact on overall productivity and service quality.
They are amiable, affable, and upbeat, making interactions a pleasure.
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Unique BPO Service provided
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
. They adeptly manage diverse customer queries, spanning both technical and non-technical issues.
What was it about the company that you didn't like which they should do better?
Nothing - They are committed to delivering exceptional customer service.
Efficient and Effective BPO Partnership that Exceeded Expectations
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Customer Support and BPO Services Partnership
What service was provided as part of the project?
BPO Services
Describe your project in brief
Smart Solutions, Inc. engaged StaffVirtual for comprehensive customer support services and other BPO solutions. The collaboration aimed to enhance Smart Solutions' capabilities in delivering effective solutions, addressing staffing challenges, and meeting business demands.
What is it about the company that you appreciate the most?
StaffVirtual demonstrated outstanding expertise in customer support services and BPO, coupled with a highly responsive team that promptly addressed our queries and concerns throughout the collaboration.
What was it about the company that you didn't like which they should do better?
It's challenging to identify any significant drawbacks in our experience with StaffVirtual. However, one minor aspect could be further improvement in communication regarding project updates. While communication was generally good, enhancing the frequency of status updates could add even more transparency to the collaboration.
A Remarkable Journey with Staffvirtual
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Comcast Customer Happiness Enhancement
What service was provided as part of the project?
BPO Services
Describe your project in brief
Comcast collaborated with Staffvirtual to enhance customer support services and integrate BPO solutions, aiming to improve customer satisfaction, streamline operations, and leverage technology for a seamless customer experience.
What is it about the company that you appreciate the most?
Staffvirtual demonstrated impressive expertise in tailoring customer support services to our industry. Their flexibility in adapting to our dynamic requirements showcased their commitment to excellence. Their innovative solutions and seamless communication further strengthened our collaborative success.
What was it about the company that you didn't like which they should do better?
While there was a slight learning curve at the beginning, it was quickly overcome as Staffvirtual familiarized themselves with the intricacies of our industry and company processes.
Staffvirtual Goes Above and Beyond
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Customer Support Outsourcing with Staffvirtual
What service was provided as part of the project?
BPO Services
Describe your project in brief
Colt Technology Services engaged Staffvirtual for outsourcing customer support services. The project involved handling customer inquiries, technical troubleshooting, and ensuring a seamless support experience for Colt's global clientele.
What is it about the company that you appreciate the most?
Staffvirtual impressed us with their expertise, flexibility, and proactive approach to customer support. Their dedicated team demonstrated exceptional commitment and responsiveness, contributing significantly to the project's success.
What was it about the company that you didn't like which they should do better?
It is challenging to identify significant drawbacks in our experience with Staffvirtual. However, occasional minor delays in response times were observed, although these were promptly addressed upon communication. Overall, the positive aspects far outweighed any minor concerns.
Staffvirtual Transforms Extrafeet's Operational Landscape
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Customer Support and BPO Services Partnership
What service was provided as part of the project?
BPO Services
Describe your project in brief
Extrafeet partnered with Staffvirtual for customer support services and various BPO activities to enhance our operational efficiency and focus on delivering exceptional mobile apps and games. The collaboration aimed to improve customer satisfaction and streamline our business processes.
What is it about the company that you appreciate the most?
Staffvirtual consistently provided exceptional customer support services and operational efficiency. Their adaptability and professionalism were noteworthy, ensuring a seamless and successful collaboration throughout the project.
What was it about the company that you didn't like which they should do better?
While facing initial onboarding challenges and occasional time zone differences, Staffvirtual promptly addressed and resolved issues through effective communication and proactive solutions, showcasing their commitment to client satisfaction.
Unparalleled Support Amplified Our Success
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Customer Support and BPO Services Partnership with Staffvirt
What service was provided as part of the project?
BPO Services
Describe your project in brief
smartShift engaged Staffvirtual for customer support services and other BPO solutions to enhance our operational efficiency and ensure seamless customer interactions during our SAP code migration and optimization projects. The partnership aimed at delivering exceptional service to our clients and maintaining high standards in customer satisfaction.
What is it about the company that you appreciate the most?
Staffvirtual provided outstanding round-the-clock customer support, showcasing remarkable adaptability to the intricacies of SAP code migration projects. Their operational efficiency significantly enhanced our project timelines and overall success.
What was it about the company that you didn't like which they should do better?
It's challenging to pinpoint any significant drawbacks in our experience with Staffvirtual. However, like any partnership, there were occasional minor communication lapses that were promptly addressed and resolved through open dialogue. Overall, the positives far outweighed any minor challenges we encountered.
100% BPO Service
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Back Office Outsourcing
What service was provided as part of the project?
BPO Services
Describe your project in brief
We hired staffvirtual to train and provide us a Back Office Outsourcing service sine we are start up IT firm.
What is it about the company that you appreciate the most?
Their high quality, professional management, and effective communication were impressive.
What was it about the company that you didn't like which they should do better?
No, not for now
Helped us with our customer support and increased the engagement rate
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
BPO for Advertising team
What service was provided as part of the project?
BPO Services
Describe your project in brief
STAFFVIRTUAL exceeded our expectations in handling our advertising projects. Their team seamlessly integrated with ours, showcasing unparalleled dedication and expertise. From customer service to content creation, they delivered top-notch results. The communication was excellent, ensuring a smooth collaboration. STAFFVIRTUAL's commitment to excellence truly set them apart, and their efficiency significantly boosted our productivity
What is it about the company that you appreciate the most?
Their dedication and hard work
What was it about the company that you didn't like which they should do better?
I don't think of anything
Outstanding responsiveness, coordinates and connects with the business team
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Staffing and outsourcing
What service was provided as part of the project?
BPO Services
Describe your project in brief
We worked with STAFFVIRTUAL on staffing and training a team of editors to support core processes. We worked with them to deliver QA and feedback on a regular cadence. They take care of administrative support and help onboard any new teammates as needed. They've helped us retain teammates.
What is it about the company that you appreciate the most?
We like that they are timely, dedicated, and always deliver up to our standards.
What was it about the company that you didn't like which they should do better?
Honestly not much, really like working with them and impressed
Perfect BPO service
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Back Office Outsourcing & Customer Service Outsourcing
What service was provided as part of the project?
BPO Services
Describe your project in brief
We hired STAFFVIRTUAL via online search to help : Provide administrative support to expand my personal capacity, Build processes to improve organizational capability
Automate and improve processes to allow business to scale.
What is it about the company that you appreciate the most?
I personally love their dedication, value and commitment towards clients. it superb.
What was it about the company that you didn't like which they should do better?
This being our first deal with STAFFVIRTUAL, we enjoyed working with them and had no issue for now.
Exceptional Service and Seamless Implementation
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
Call Center Services For our Company
What service was provided as part of the project?
BPO Services
Describe your project in brief
Our project involved integrating STAFF VIRTUA'S inbound call center solution with Norwich composable Utility platform to enhance customer support and service capabilities.
What is it about the company that you appreciate the most?
They held weekly meetings to discuss progress and feedback, implementing feedback and updating us in between to ensure the project was going in the direction we wanted.
What was it about the company that you didn't like which they should do better?
Can't say because the collaboration went the way we had hoped- even better in some ways
Outstanding Service Provided!
Review Summary
What was the project name that you have worked with STAFFVIRTUAL?
BPO Service
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Genuine interest in getting the job done right
What was it about the company that you didn't like which they should do better?
NONE
- 1
- 2