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Simply Contact

Customer Support Made Simple

5.0 3 Reviews
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Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally.

Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages.

Our customers reduce up to 70% of costs compared to expenses on in-house contact centers while increasing the quality.

We are a trusted service provider for WizzAir, Metro Cash & Carry, Bolt, Yves Rocher, Fareportal, etc.

Certifications

ISO 27001
< $25/hr
250 - 999
2015
Locations
Poland
17 Bonifraterska, Warsaw, Warsaw 00-001

Focus Areas

Service Focus

100%
  • BPO Services

Client Focus

50%
40%
10%
  • Large Business
  • Medium Business
  • Small Business

Industry Focus

25%
15%
15%
15%
10%
10%
10%
  • Hospitality
  • Government
  • Information Technology

Simply Contact Clients & Portfolios

Key Clients

  • WizzAir
  • Metro Cash & Carry
  • Bolt
  • Yves Rocher
  • Fareportal
  • Cabinet of Ministers of Ukraine
  • Office of the President of Ukraine

Simply Contact Reviews

5.0 3 Reviews
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  • BPO Services
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Alexey Shapran

Trustworthy inbound support service

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
In Progress
Education

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Review Summary

Partnering with Simply Contact has significantly improved our customer service operations. From the start, they worked closely with us to understand our specific needs and challenges, tailoring their services to provide exceptional support. Their 24/7 omnichannel approach has ensured that our users receive timely and effective assistance. Overall, our experience with Simply Contact has been exceptionally positive, contributing to our company's growth and success in the competitive e-learning market.

What was the project name that you have worked with Simply Contact?

Inbound customer support for educational platform

What service was provided as part of the project?

BPO Services

Describe your project in brief

Provide 24/7 inbound customer support through email, calls, contact forms on our site, and social media platforms (Facebook, Twitter, and Instagram)

What is it about the company that you appreciate the most?

What we like the most about Simply Contact is their comprehensive support coverage and their team's responsiveness and problem-solving capabilities.

What was it about the company that you didn't like which they should do better?

We've been completely satisfied with Simply Contact's services; there hasn't been anything to dislike.

Comprehensive 24/7 customer support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
In Progress
Advertising & Marketing

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Review Summary

Our partnership with Simply Contact has been transformative, streamlining our customer service and back-office operations efficiently. Their 24/7 support services has significantly improved our responsiveness and customer satisfaction. Their expertise in handling our back-office tasks like billing and data management, coordination between different departments, etc. has allowed us to focus on innovation and growth.

What was the project name that you have worked with Simply Contact?

Customer support outsourcing for advertising company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Ad tech platform to launch CTV advertising

What is it about the company that you appreciate the most?

The seamless integration of Simply Contact into our daily operations and the effectiveness and quick response of their support staff in resolving issues have been outstanding.

What was it about the company that you didn't like which they should do better?

We have no complaints about Simply Contact. Everything has been great.

Omnichannel Customer Support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
In Progress
Information Technology

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Review Summary

Our experience with Simply Contact has been exceptionally positive. From the onset, they demonstrated a deep understanding of our needs and tailored their services to meet our specific requirements. Their team's professionalism and expertise have been evident in every interaction, leading to a noticeable improvement in our customer service quality. The seamless integration of their services into our operations has been a game-changer, allowing us to focus more on core business activities while ensuring our customers receive the best possible support.

What was the project name that you have worked with Simply Contact?

Customer support for an email deliverability platform

What service was provided as part of the project?

BPO Services

Describe your project in brief

We are an all-in-one email deliverability platform to supercharge companies' email performance.

What is it about the company that you appreciate the most?

What stands out the most is how Simply Contact customizes their customer support service to fit our unique needs. They didn't just give us a generic solution. They really listened to what we required and tailored their services to meet those specific challenges.

What was it about the company that you didn't like which they should do better?

Our experience with Simply Contact has been very positive. We haven't had any major issues working with them.