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Customer Support Made Simple

Simply Contact is Europe's leading customer support provider, delivering personalized solutions to top brands and building strong partnerships.

🔹 European agents

Our EU-based agents bring a deep cultural understanding, have expertise in regional regulations, and speak your language.

🔹 Solution-based approach

We understand “solutions” not as a fixed set of services but as tailored responses to your long-term needs.

🔹 Acting like a true partner

We act as an extension of your company, working alongside your team on shared goals.

🔹 Customer Support Made Simple!

With Simply Contact, you’ll find not added complexity, but a seamless solution—a missing piece that fits perfectly, as if it was always part of your processes.

Certifications/Compliance

ISO 27001
Poland Poland
17 Bonifraterska, Warsaw, Warsaw 00-001
< $25/hr
250 - 999
2015

Service Focus

Focus of BPO Services
  • Customer Service - 100%

Industry Focus

  • Hospitality - 25%
  • Government - 15%
  • Information Technology - 15%
  • E-commerce - 15%
  • Financial & Payments - 10%
  • Transportation & Logistics - 10%
  • Other Industries - 10%

Client Focus

50% Large Business
40% Medium Business
10% Small Business

Review Analytics of Simply Contact

3
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Trustworthy inbound support service
Alexey Shapran
Alexey Shapran , CEO and Experts in EdTech software development at PioGroup
Comprehensive 24/7 customer support
Anonymous
Omnichannel Customer Support
Anonymous

What Users Like The Most

  • What we like the most about Simply Contact is their comprehensive support coverage and their team's responsiveness and problem-solving capabilities.
  • What stands out the most is how Simply Contact customizes their customer support service to fit our unique needs. They didn't just give us a generic solution. They really listened to what we required and tailored their services to meet those specific challenges.
  • The seamless integration of Simply Contact into our daily operations and the effectiveness and quick response of their support staff in resolving issues have been outstanding.

What Users Like The Least

  • We've been completely satisfied with Simply Contact's services; there hasn't been anything to dislike.
  • Our experience with Simply Contact has been very positive. We haven't had any major issues working with them.
  • We have no complaints about Simply Contact. Everything has been great.

Detailed Reviews of Simply Contact

5.0 3 Reviews
  • All Services
  • BPO Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Alexey Shapran

Trustworthy inbound support service

Partnering with Simply Contact has significantly improved our customer service operations. From the start, they worked closely with us to understand our specific needs and challenges, tailoring their services to provide exceptional support. Their 24/7 omnichannel approach has ensured that our users receive timely and effective assistance. Overall, our experience with Simply Contact has been exceptionally positive, contributing to our company's growth and success in the competitive e-learning market.

What was the project name that you have worked with Simply Contact?

Inbound customer support for educational platform

What service was provided as part of the project?

BPO Services

Describe your project in brief

Provide 24/7 inbound customer support through email, calls, contact forms on our site, and social media platforms (Facebook, Twitter, and Instagram)

What is it about the company that you appreciate the most?

What we like the most about Simply Contact is their comprehensive support coverage and their team's responsiveness and problem-solving capabilities.

What was it about the company that you didn't like which they should do better?

We've been completely satisfied with Simply Contact's services; there hasn't been anything to dislike.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • In Progress
  • Education

Comprehensive 24/7 customer support

Our partnership with Simply Contact has been transformative, streamlining our customer service and back-office operations efficiently. Their 24/7 support services has significantly improved our responsiveness and customer satisfaction. Their expertise in handling our back-office tasks like billing and data management, coordination between different departments, etc. has allowed us to focus on innovation and growth.

What was the project name that you have worked with Simply Contact?

Customer support outsourcing for advertising company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Ad tech platform to launch CTV advertising

What is it about the company that you appreciate the most?

The seamless integration of Simply Contact into our daily operations and the effectiveness and quick response of their support staff in resolving issues have been outstanding.

What was it about the company that you didn't like which they should do better?

We have no complaints about Simply Contact. Everything has been great.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Advertising & Marketing

Omnichannel Customer Support

Our experience with Simply Contact has been exceptionally positive. From the onset, they demonstrated a deep understanding of our needs and tailored their services to meet our specific requirements. Their team's professionalism and expertise have been evident in every interaction, leading to a noticeable improvement in our customer service quality. The seamless integration of their services into our operations has been a game-changer, allowing us to focus more on core business activities while ensuring our customers receive the best possible support.

What was the project name that you have worked with Simply Contact?

Customer support for an email deliverability platform

What service was provided as part of the project?

BPO Services

Describe your project in brief

We are an all-in-one email deliverability platform to supercharge companies' email performance.

What is it about the company that you appreciate the most?

What stands out the most is how Simply Contact customizes their customer support service to fit our unique needs. They didn't just give us a generic solution. They really listened to what we required and tailored their services to meet those specific challenges.

What was it about the company that you didn't like which they should do better?

Our experience with Simply Contact has been very positive. We haven't had any major issues working with them.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Information Technology