Simply Contact is a customer support operations partner for companies in complex and high-expectation industries: aviation, fintech, retail, healthcare, SaaS, and mobility. Founded in 2013 and headquartered in Warsaw, the company employs 700+ agents across eight European locations and handles over 10 million customer requests annually in 30+ languages.
Every engagement is built around the client's specific operation: team structure, escalation design, QA frameworks, workforce planning, and AI embedded where it provides demonstrable impact. AI capabilities include voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations, all developed and maintained in-house.
Agents are hired across Europe for cultural and linguistic alignment with Western markets. All hold a bachelor's degree or higher. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. Where deep industry knowledge matters, we embed it directly into delivery: on our Ditto Music project, 85% of agents are practicing musicians.
Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. Simply Contact consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. The company is PCI DSS, ISO 27001, and ISO 27701 certified, and complies with GDPR and HIPAA.
