Top BPO Companies in Malaysia

Researched by:Goodfirms Research TeamUpdated:September 14, 2026

Goodfirms has reviewed 33 BPO Companies in Malaysia as of September 2026. The top-ranked firm is Hugo (4.9 stars, 16 verified reviews, < $25/hr, founded 2017, Kuala Lumpur). Across the category, the median hourly rate is $25, median client rating is 5, and 42% of firms employ 50+ members. Explore the vetted BPO Companies in Malaysia below, compare their strengths, and connect with the provider best suited to your requirements.

Curious to partner with the business process outsourcing companies in Malaysia? There are many services offered by the BPO agencies. The ones utilized the most are telemarketing, customer service, chat service, payment processing, lead generation, and several others. The BPO firms in Malaysia firstly analyze your business needs and then provide a list of services depending on the same. They then develop customized services to help you to pay for the services required. Thus, the BPO services in Malaysia offer 24*7 services managing your non-core business activities like communication with clients, or creating marketing strategies for sustaining your market position. Therefore, to help you find the one assisting your needs, a list of the BPO companies in Malaysia with their ratings, reviews, and a website link. Check below for further details.

Goodfirms has verified 33 BPO Companies in Malaysia - part of 6,176+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

Best Business Process Outsourcing Companies in Malaysia | Malaysia BPO Firms

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Since its founding, Hugo has built a reputation as a top BPO company and trusted BPO services provider, partnering with disruptive startups and iconic brands worldwide on customer care, data, and community support. A 3,800+ strong, university-educated workforce spans SE Asia, Africa, and the Americas, ... read Hugo reviews & insights

    < $25/hr
    1,000 - 9,999
    2017
    Kuala Lumpur, Malaysia
    Hugo is a good culture fit and has good value for cost - Anonymous
    Visit Website
  • Using AI Tools

    • AI Voice AgentAI Voice Agent
    • AI AgentAI Agent
    • AI ChatbotAI Chatbot

    SupportYourApp ranks among the top BPO companies in the world, delivering AI-powered customer support, technical support, and CX services to 250+ clients across 30+ countries since 2010. As a trusted BPO service provider, it offers omnichannel, scalable support in 60+ languages, backed by ISO/IEC 27001 ... read SupportYourApp reviews & insights

    < $25/hr
    1,000 - 9,999
    2010
    Kuala Lumpur, Malaysia
    SupportYourApp delivers professional, personalized customer support that has helped improve both customer satisfaction and retention. - Anonymous
    Visit Website

    Why SupportYourApp?

    • PCI DSS Certified Level L1 and Level L2 Provider
    • ISO IEC 27001 Certification
    • GDPR-, CCPA-, and HIPAA-compliance
  • Using AI Tools

    • PerplexityPerplexity
    • ClaudeClaude
    • GeminiGemini
    • ChatGPTChatGPT
    • ZapierZapier

    OBI Services stands among the best business process outsourcing companies, delivering virtual assistance, data entry, telemarketing, SaaS support, customer support, and chat support from the Philippines. As one of the trusted outsourcing BPO providers, it helps startups, solo entrepreneurs, and enterprises streamline operations while cutting ... read OBI Services LLC reviews & insights

    < $25/hr
    50 - 249
    2017
    Kuala Lumpur, Malaysia
    Working with OBI Services was seamless, professional, and highly accurate. - Anonymous
    Visit Website

    Why OBI Services LLC?

    • Cost-effective outsourcing, flexible pricing model
    • High accuracy and attention to detail.
    • Strong communication and transparent workflow.
  • Post your project. Get proposals from PRO-verified firms.

    Goodfirms recommends the top 3. You pick the winner.

  • Using AI Tools

    • ClaudeClaude
    • ChatGPTChatGPT
    • Altream CXAltream CX
    • Power BIPower BI
    • HubSpotHubSpot
    • + 3 More

    Upstream BPO is a global business process outsourcing and customer experience company headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan.We provide customer service outsourcing, omnichannel contact centre operations, sales outsourcing, B2B lead generation, appointment setting, content moderation and trust and safety, data ... read Upstream BPO reviews & insights

    $25 - $49/hr
    1,000 - 9,999
    2014
    Kuala Lumpur, Malaysia
    They helped us take our Instagram and Facebook presence to the next level. Before we worked with Upstream BPO, we had very little presence on these platforms. - Founder & CEO

    Why Upstream BPO ?

    • Human, AI-assisted and hybrid delivery
    • Multilingual teams across three countries
    • Structured QA with measurable outcomes
  • A product's virtues may be forgotten, but a positive brand experience never will. In an industry plagued by harmful practices, stagnant growth and non-existent innovation, Canaan was born to shatter the norms in 2016. We whole-heartedly believe that with passion for our craft, empathy for ... read Canaan Communication & Technologies Sdn Bhd reviews & insights

    $25 - $49/hr
    50 - 249
    2016
    Kuala Lumpur, Malaysia
    Excellent and supportive management - Nurhana Sarkhan
  • Indinero serves US and Canadian-registered businesses and organizations. By combining a full finance team of bookkeepers, accountants, CPAs, and CFOs, with real-time accounting software, we provide startups and growing businesses the knowledge they need to understand their company's financial health and make better decisions with ... read indinero reviews & insights

    NA
    50 - 249
    Kuala Lumpur, Malaysia
    indinero made managing our business finances easier with reliable support and intuitive tools. - Marketing Manager
    Visit Website
  • ​VPO Services is a leading Business Process Outsourcing (BPO) company based in Malaysia. Established since 2015, our core business was focusing on customer service solutions with an aim to attain 100% customer satisfaction. At VPO Services, we have a sensitive understanding that customer service serve as a door to customer loyalty. In connection to this, ... read VPO Services Sdn Bhd reviews & insights

    NA
    50 - 249
    2015
    Kuala Lumpur, Malaysia
  • Established in 2013, CCM is a local homegrown brand with MSC status and infrastructure located in Malaysia’s first Cybercentre. We are more than an outsourcing contact centre. Besides our inbound and outbound end-to-end contact centre services, we provide insourcing services where we recruit and train agents for established contact centres in Malaysia.

    < $25/hr
    2 - 9
    Kuala Lumpur, Malaysia
  • Brandt works with organizations to integrate strategies across a broad perspective of all elements of their business to support their customers. We are the “final enabler” to help organizations achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

    < $25/hr
    2 - 9
    Kuala Lumpur, Malaysia
  • Daythree is an award winning global business process service provider to global clientele. We specialise in Optimising Customer Experience through Technology.

    NA
    250 - 999
    2008
    Shah Alam, Malaysia
  • Lionsworld Corporate Support Sdn Bhd specializes in Administrative, Public Relations and Personal Assistant services. With our well maintained system and a dynamic team of professionally trained VPA, we do not only go the extra miles in providing personalized and professional services, but also a practical and convenient business platform in supporting our clients. We believe ... read Lionsworld reviews & insights

    NA
    10 - 49
    Kuala Lumpur, Malaysia
  • UBASE is a leading BPO service company with a contact center of 13,000 seats and 17 Apple repair centers (IT equipment maintenance service) nationwide. Since its establishment in 1999, UBASE has been striving to provide the best customer experience services. We emphasize that the survival of the company depends on the customer’s choice. To maximize ... read UBASE ASIA reviews & insights

    NA
    250 - 999
    2018
    Kuala Lumpur, Malaysia
  • With connectivity and security at its core, TM ONE is positioned as the only enabler of a hyperconnected ecosystem for all your business’s digital journey. As the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) Group, our seamless and complete digital solutions are made possible by our people, processes and state-of-the-art ... read TM ONE reviews & insights

    $100 - $149/hr
    1,000 - 9,999
    Kuala Lumpur, Malaysia
  • NCS is the pioneer Malaysia outsourcing company. We offers Business Process Outsourcing (BPO); Contingent Workforce Outsourcing (CWO); Recruitment Process Outsourcing (RPO); Executive Searches (Permanent Placement) ; Offsite Development Center (ODC) for software testing/validation; Software Design/Development; Sales&Marketing, and IT support. While Information Technology and Engineering are our core strengths, we have a solid track record for ... read NCS Global reviews & insights

    $100 - $149/hr
    50 - 249
    2000
    Bayan Lepas, Malaysia
  • Your Customer is our Priority Redberry Contact Center is a BPO based in Kuala Lumpur, Malaysia serving Local and International Organization.Redberry Contact Centre (RBCC) offer both B2B and B2C BPO services for a variety of industries.

    < $25/hr
    2 - 9
    Kuala Lumpur, Malaysia
  • We are a professional employment organisation with a difference. Taking care of customer privacy and staff welfare is paramount in our strive to be a boutique sought-after human resource company.

    NA
    10 - 49
    2022
    Kuala Lumpur, Malaysia
  • Welcome to SummitNext, where we empower visionary leaders with cost-effective global team solutions to get to their next Summit - faster. Access top talent, streamlined operations, and exceptional service standards through your remote teams in India, the Philippines, or Malaysia – tightly integrated with you, locally managed by us, enabled by a spirit of true ... read SummitNext reviews & insights

    < $25/hr
    250 - 999
    2020
    Petaling Jaya, Malaysia
  • Outsourcing BPO services has become a significant part of almost all businesses these days. The BPO industry has been responsible for providing cost-effective services to a lot of businesses.

    $25 - $49/hr
    2 - 9
    Petaling Jaya, Malaysia
  • Business Butler Business Centre is a local Serviced Office, Virtual Office, Call Answering Service provider. Business Butler, established since 2010, strongly believes in the concept of crowdsourcing and resource sharing. Business Butler’s goal is to help as many micro sized small and medium business (SME) owners as possible to stay lean and efficient while making ... read Business Butler reviews & insights

    $25 - $49/hr
    10 - 49
    2011
    Kuala Lumpur, Malaysia
  • vOffice (Virtual Office) is a leading provider of Virtual Office service and business services in Malaysia and has over 10 years of experience servicing clients from all business segment and countries. All in all vOffice has served over 18,000 clients and you can be assured that we are committed to deliver the best possible customer ... read vOffice reviews & insights

    $25 - $49/hr
    10 - 49
    2003
    Kuala Lumpur, Malaysia
  • You want to expand your business and enter new markets without the heavy upfront investment involved. Our Virtual & Serviced Office Solutions are the perfect fit for any company expanding into new market, or companies that need temporarily office space for additional exployees. Running a business from home or anywhere offers provides you with the ... read Uniti Office reviews & insights

    < $25/hr
    10 - 49
    2016
    Kuala Lumpur, Malaysia
  • Wave Evolution unlocks the power of data to help businesses prosper. We deliver full range of affordable digital marketing solutions to acquire and retain customers, powered by our huge base of business and consumer contact database.

    < $25/hr
    2 - 9
    Petaling Jaya, Malaysia
  • We stand out from the world of digital agencies. We don’t shy away from technology but we compliment the use of digital technology with one of the most powerful tools on the face of the earth – the human voice.

    < $25/hr
    50 - 249
    2012
    Petaling Jaya, Malaysia
  • We craft unique solutions for each client based on their goals: from transforming customer experience to driving your digital transformation.A communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business, while providing actionable intelligence to drive ongoing improvement.

    NA
    250 - 999
    Kuala Lumpur, Malaysia
  • Data Synergo understands and provides customised solutions for demand generation. We thrive on successful collaborations based on pillars of trust, teamwork and measurable outcomes. Talk with us and find the service that meets your business objectives. Our experience encompasses B2B and B2C activities

    NA
    10 - 49
    2009
    Petaling Jaya, Malaysia
  • Marketing Lancers is a digital marketing agency in Malaysia that focuses on helping business owners and entrepreneurs with online marketing. Our mission is simple: Providing highly effective and customized digital marketing solutions to businesses without the high cost. Ultimately, working with us with improve not only your bottom line, it will also help your business ... read Marketing Lancers reviews & insights

    NA
    10 - 49
    Melaka, Malaysia
  • In October 2003, Wavelet Solutions Sdn. Bhd. was established with the goal to become a leading ERP solutions provider for small and medium enterprises (SMEs). The development, implementation and marketing of the web-based & cloud ERP system, known as Enterprise Management Portal (EMP) is at the core of the Wavelet business, which has expanded beyond ... read Wavelet Solutions reviews & insights

    < $25/hr
    50 - 249
    2003
    Darul Ehsan, Malaysia
  • We are a leading provider of CRM software and services in the Asia-Pacific region. We have a 20-year proven track record in helping large global and local companies to implement CRM platforms. We have cutting-edge CRM software solutions to manage sales, marketing, loyalty, customer service, outbound telemarketing complemented by services across loyalty, data, analytics, digital ... read Star CRM reviews & insights

    < $25/hr
    50 - 249
    1998
    Kuala Lumpur, Malaysia
  • At CloudRock®, we approach common problems from new angles. Unlike many digital marketing companies, we prefer to look at the big picture when it comes to bringing your brand online. We believe that digital marketing, well, marketing in general, is becoming increasingly intertwined and multi-disciplinary teams are essential to success. With a solid presence in ... read CloudRock reviews & insights

    < $25/hr
    2 - 9
    2013
    Subang Jaya, Malaysia
  • Wingo Starr Group (WSG) started up as a small business in early 2015 and established through hard work and peer dedication. WSG has grown to be a highly reputable and niche market company today. One of the key success reasons is due to our highly dedicated team of people and great alliances. WSG acts as ... read Wingo Starr Group reviews & insights

    $50 - $99/hr
    10 - 49
    2015
    Kuala Lumpur, Malaysia
  • RA Marketing is founded in 2016 to help SME clients in Malaysia to achieve marketing result. We are HubSpot-certified Inbound Marketing Specialist who understands buyers Journey. Our result-oriented mind-set has guided us through more than 50 clients' projects, including retainer clients who outsource entire marketing function to us. We execute our marketing strategy through innovation, ... read RA Marketing reviews & insights

    $50 - $99/hr
    10 - 49
    2018
    Kuala Selangor, Malaysia
  • We provide full internet marketing services, including web development as well as CMS software. We have more than 10 years experience in handling Web development, Online marketing, CMS, CRM platforms, Ecommerce, SEO, Online marketing, Video marketing and many more.

    < $25/hr
    50 - 249
    2001
    Petaling Jaya, Malaysia
  • Our top IT company in Malaysia known as strongly committed to innovation, reliability and collaboration. We ensure we meet all the requirements of our client’s diverse, covering all the aspect of technological need and resolving complex challenges with our innovative IT solutions.

    < $25/hr
    50 - 249
    2015
    Kuala Lumpur, Malaysia

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
MYKuala Lumpur21$38/hr581View firms
MYSelangor10$33/hr-71View firms
MYPenang1$125/hr-31View firms
MYMelaka1--8View firms
MYKuala Lumpur
21 firms$38/hr5
Value Score81 / 100
MYSelangor
10 firms$33/hr
Value Score71 / 100
MYPenang
1 firms$125/hr
Value Score31 / 100
MYMelaka
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Kuala Lumpur · $0-24/hr

9 firms in this tier - more than any other state, averaging 5.0 ★. Top picks: SupportYourApp, OBI Services LLC, Hugo.

Mid-tier leader
Kuala Lumpur · $50-99/hr

1 firms in this tier - more than any other state. Top picks: Wingo Starr Group.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

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