BPO in India, Malaysia, Philippines, Uzbek and US

Welcome to SummitNext, where we empower visionary leaders with cost-effective global team solutions to get to their next Summit - faster. Access top talent, streamlined operations, and exceptional service standards through your remote teams in India, the Philippines, or Malaysia – tightly integrated with you, locally managed by us, enabled by a spirit of true partnership and powered by our deep experience in this area.

We are a BPO company founded in 2020 by leaders with several decades of experience in remote / offshore service delivery, with the firm belief  that companies of any size can enjoy the benefits of a global operating model. Whether you seek a remote team of one or a hundred, we stand ready to set a new standard with bespoke solutions tailored to your precise requirements and ambitions.

Hallmarks of our approach are:

 - Understanding customer requirements and rapidly scaling to needs
 - Accelerated training and onboarding focused on domain knowledge, process knowledge, and quality control
 - Strong workforce management, SLA-based delivery management and continuous improvement
 - Technical proficiency in data analysis and new developments such as Gen AI
 - Building and developing teams of honest, energetic, and dependable people who love SummitNext and want to excel in customer success.

Malaysia Malaysia
Block C1, Jalan PJU 1/41, Dataran Prima, Petaling Jaya, Selangor 47301
+601129800768
< $25/hr
250 - 999
2020

Service Focus

Focus of BPO Services
  • Customer Service - 30%
  • Virtual Assistant - 10%
  • Telemarketing - 10%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Lead Generation - 10%
  • Call Center Services - 20%
Focus of Digital Marketing
  • SEO Services - 50%
  • Content Marketing - 10%
  • PPC - 10%
  • Email Marketing - 10%
  • Search Engine Marketing - 10%
  • Conversion Rate Optimization - 10%
Focus of Artificial Intelligence
  • Machine Learning - 20%
  • NLP - 10%
  • Speech & Voice Recognition - 20%
  • LLM Development - 10%
  • Data Annotation - 40%

Industry Focus

  • Automotive - 20%
  • E-commerce - 20%
  • Startups - 20%
  • Healthcare & Medical - 10%
  • Transportation & Logistics - 10%
  • Gaming - 5%
  • Retail - 5%
  • Travel & Lifestyle - 5%
  • Insurance - 5%

Client Focus

40% Small Business
35% Medium Business
25% Large Business

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