AI-Enabled BPO for Customer Experience, Sales and Business Operations
Overview
Upstream BPO is a global business process outsourcing and customer experience company headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan.
We provide customer service outsourcing, omnichannel contact centre operations, sales outsourcing, B2B lead generation, appointment setting, content moderation and trust and safety, data annotation and AI training support, back-office services, e-commerce operations, finance and accounting outsourcing, cybersecurity support, and AI-enabled customer experience solutions.
Our human, AI-assisted and hybrid delivery models help businesses improve customer satisfaction, operational efficiency and scalability. We combine multilingual teams, structured quality assurance, transparent reporting and technology-enabled operations to support regional and global clients across multiple industries and time zones.
Upstream BPO works as an extension of each client’s business, delivering measurable outcomes through dedicated teams, flexible staffing models and long-term partnerships.
What clients say
Every review is verified through Goodfirms before it's published.
What reviewers mention most
“The playbook allowed our small team to organize content, target specific audiences, and deliver more information messaging to the community.”
The Upstream BPO team was very responsive and proactive in reaching out to ensure they delivered on the project.
“They helped us take our Instagram and Facebook presence to the next level. Before we worked with Upstream BPO, we had very little presence on these platforms. ”
We meet once a month to talk about insights and upcoming goals. They provide helpful insights to guide each month's content. They have also provided us with unique ideas for new content such as Instagram reels, Tik Toks and creating a Link Tree and Google My Business account.
“We’ve been getting a lot of impressions and clicks compared to a lot of our local affiliates. We’ve gained more followers on Instagram then we usually do while our competitors are averaging to a certain amount of numbers.”
They perform well from a project management perspective, as they have good goals and plans. I’m probably the one holding them back as far as timelines are concerned, but they have a good follow-through once we give them the data they need.
“Having Upstream BPO handle our duty processing has ensured that our customer service team is available to help assist our customers on the phone. ”
We have a scheduled monthly check-in with our campaign manager, but if any pressing issues arise Upstream BPO management is quick to respond. The agents we work with daily are ab absolute delight in our company chatrooms and video meetings.
“Upstream BPO always delivers on time and on budget. We set specific measurable KPIs on a weekly basis. ”
Their ability to effortlessly balance dual responsibilities—maintaining excellent customer service while also producing high-quality content—demonstrates a level of skill and efficiency that sets them apart in the BPO sector. Their team not only integrates well with our existing operations but seems to actively elevate the standards, bringing a fresh perspective and innovation to the tasks at hand.
“We required accounting services assistance and we got a great one indeed. ”
Our lives have been made simpler by Upstream BPO. They know what they're doing and are both productive and efficient. We're overjoyed with them.
“Their willingness to try new things was one of their many qualities that I found incredibly endearing.”
I appreciate that we could rely on them to show up when they said they would. Other contractors weren't always trustworthy. I requested them to deal on some accounts receivable difficulties when we were overloaded, and they immediately did it. Additionally, they spent many months cleaning up after a number of our new clientele. Regular employees would have grumbled about it.
“They are very responsive.”
Upstream BPO helped the customer achieve a 35% closure conversion rate to bookings. Throughout the engagement, Upstream BPO displayed excellent project management and timely communication. Their timeliness was a critical component of their work.
“Upstream BPO gave us the freedom to focus on more important tasks.”
Upstream BPO delivers enterprise-level customer assistance to survey kiosk manufacturers via phone, email, and chat 24 hours a day, seven days a week. The staff also organises sales executives' calendars and obtains prospect lists.
“They provide highly tailored and unique solutions.”
Upstream BPO provides ongoing call center services for an Automative company. The team assists the client with screening and answering incoming calls and scheduling appointments with qualified leads.
“They are open to modifications and always seek methods to do better.”
Our success originates from the fact that we were able to save a substantial amount of money by not hiring a full-time receptionist while still retaining more customers. There has been terrific collaboration. We have the option to offer feedback on each call via email and app. They are adaptable and are constantly looking for ways to improve. Our capacity to retain clients has greatly improved.
“Their passion and adaptability are quite outstanding.”
The client's productivity has increased as a result of Upstream BPO's efforts, and they are now able to respond to consumer inquiries across several channels more quickly. The staff provides timely updates and works adaptably to handle any ad hoc demands. They're also professional, dedicated, and hardworking.
“Professional & Reliable Service”
We are IT based company and were looking for B2B Leads and appoinment settings, Upstream BPO deliver us what they promise.
Focus
How the team's effort is distributed across services.
The Positioning
The stack the team uses to move faster.
Where their work concentrates - by industry, budget, and timeline.
Where we are
Offices where Upstream BPO operates.
