Visit website

Exceptional People, Exceptional Service

Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Data annotation, Content Moderation, Telemarketing services, Inside Sales, B2B Lead Generation,  Appointment setting services & complete Sales Pipeline management.

Certifications/Compliance

ISO 9001:2015
ISO 27001
Malaysia Malaysia
Office 16-8 & 9, Q sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur, Kuala Lumpur 50470
+60327744041
Malaysia Malaysia
Menara Manulife, 13-A, Jalan Gelenggang, Bukit Damansara, Kuala Lumpur, Kuala Lumpur 50490
+60327744041
Philippines Philippines
2nd floor, GC bldg Granja street Barangay, Laguna, Laguna
+60327744041
Uzbekistan Uzbekistan
Sirdaryo Viloyati Guliston shahar, Yangi Xayot MFY , Katta Qo'rg'on Ko'chasi, Guliston, Sirdare 404-UY
+60327744041
$25 - $49/hr
1,000 - 9,999
2014

Service Focus

Focus of BPO Services
  • Telemarketing - 20%
  • Lead Generation - 30%
  • Call Center Services - 50%
Focus of Digital Marketing
  • SEO Services - 40%
  • Social Media Marketing - 40%
  • PPC - 20%

Industry Focus

  • Financial & Payments - 30%
  • Transportation & Logistics - 30%
  • Information Technology - 20%
  • Telecommunication - 20%

Client Focus

50% Medium Business
30% Small Business
20% Large Business

Review Analytics of Upstream BPO

13
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

The playbook allowed our small team to organize content, target specific audiences, and deliver more information messaging to the community.
Valentin Preobrazhenskiy
Valentin Preobrazhenskiy , Founder at LATOKEN
They helped us take our Instagram and Facebook presence to the next level. Before we worked with Upstream BPO, we had very little presence on these platforms.
Jonathan Chen
Jonathan Chen , Founder & CEO at Nitra, Inc.
We’ve been getting a lot of impressions and clicks compared to a lot of our local affiliates. We’ve gained more followers on Instagram then we usually do while our competitors are averaging to a certain amount of numbers.
Todd Crosland
Todd Crosland , Founder & CEO at CoinZoom
Having Upstream BPO handle our duty processing has ensured that our customer service team is available to help assist our customers on the phone.
Eric Roark
Eric Roark , Chief Executive Officer at ROARK
Upstream BPO always delivers on time and on budget. We set specific measurable KPIs on a weekly basis.
Dustin Yoder
Dustin Yoder , CEO at Sureify

What Users Like The Most

  • We are impressed by the conversations they create for us on social media. Not only do we gain followers, likes, shares, etc., but we are creating meaningful conversations regarding Native American products, businesses, history and culture. They are always offering fresh ideas and they are available for help any time we need it and always willing to meet outside of our normal scheduled times.
  • They're incredibly responsive.
  • They meet deadlines and often finish their task ahead of schedule. Microsoft Teams is our main communication tool.

What Users Like The Least

  • Not at the moment be they are good at what they do.
  • None.
  • Nothing, they ought to take more time off because they work so hard.

Detailed Reviews of Upstream BPO

5.0 13 Reviews
  • All Services
  • BPO Services
  • Digital Marketing
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Valentin Preobrazhenskiy

The playbook allowed our small team to organize content, target specific audiences, and deliver more information messaging to the community.

The Upstream BPO team was very responsive and proactive in reaching out to ensure they delivered on the project.

What was the project name that you have worked with Upstream BPO ?

Social Media Marketing for Aviation Company

What service was provided as part of the project?

Digital Marketing

Describe your project in brief

After the initial meeting, they identified key areas the Airport staff should focus on to build our social media presence. The playbook included an overview of the platform and the audiences we could reach, suggested content for each platform, and when and how to use hashtags to expand reach. Upstream BPO guided us in subscribing to Sprout Social, a social media management tool, which has streamlined our social content and made it manageable.

What is it about the company that you appreciate the most?

They made the experience efficient while meeting our expectations. As the organization is growing, they have managed to maintain the level of customer service you would expect from a boutique firm.

What was it about the company that you didn't like which they should do better?

Not at all.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Financial & Payments
Jonathan Chen

They helped us take our Instagram and Facebook presence to the next level. Before we worked with Upstream BPO, we had very little presence on these platforms.

We meet once a month to talk about insights and upcoming goals. They provide helpful insights to guide each month's content. They have also provided us with unique ideas for new content such as Instagram reels, Tik Toks and creating a Link Tree and Google My Business account.

What was the project name that you have worked with Upstream BPO ?

Social Media Marketing for Food & Wellness Company

What service was provided as part of the project?

Digital Marketing

Describe your project in brief

After an introduction meeting to learn more about our goals and our brand, they helped us come up with some brand guidelines. They also helped us research and identify our target audiences. They wrote, designed and planned social media content for Facebook and Instagram using Sprout Social. Each month they send over the planned copy and designs and I can easily proofread and edit, then approve them. We meet once a month to talk about insights and upcoming goals.

What is it about the company that you appreciate the most?

We are impressed by the conversations they create for us on social media. Not only do we gain followers, likes, shares, etc., but we are creating meaningful conversations regarding Native American products, businesses, history and culture. They are always offering fresh ideas and they are available for help any time we need it and always willing to meet outside of our normal scheduled times.

What was it about the company that you didn't like which they should do better?

Not at the moment be they are good at what they do.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Financial & Payments
Todd Crosland

We’ve been getting a lot of impressions and clicks compared to a lot of our local affiliates. We’ve gained more followers on Instagram then we usually do while our competitors are averaging to a certain amount of numbers.

They perform well from a project management perspective, as they have good goals and plans. I’m probably the one holding them back as far as timelines are concerned, but they have a good follow-through once we give them the data they need.

What was the project name that you have worked with Upstream BPO ?

Digital Marketing for a Women's Healthcare Clinic

What service was provided as part of the project?

Digital Marketing

Describe your project in brief

Upstream BPO handles our digital marketing efforts, particularly managing our Facebook and Instagram accounts. They’re helping us shoot Reels and are providing us with content development for both channels.

What is it about the company that you appreciate the most?

I'm impressed with their fresh and relevant ideas, as well their marketing insights.

What was it about the company that you didn't like which they should do better?

I don’t have any constructive feedback at this point in time.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • In Progress
  • Financial & Payments
Eric Roark

Having Upstream BPO handle our duty processing has ensured that our customer service team is available to help assist our customers on the phone.

We have a scheduled monthly check-in with our campaign manager, but if any pressing issues arise Upstream BPO management is quick to respond. The agents we work with daily are ab absolute delight in our company chatrooms and video meetings.

What was the project name that you have worked with Upstream BPO ?

BPO Services for Online Medical Supplies Retailer

What service was provided as part of the project?

BPO Services

Describe your project in brief

The team is responsible for processing incoming orders, evaluating prescriptions, following up on pending orders, replying to emails, and we're now transitioning some of the team to respond to our customers in our onsite live chat. Our Upstream BPO team works together to ensure all the orders are sent to the warehouse in a timely manner, daily.

What is it about the company that you appreciate the most?

They are truly talented in their ways.

What was it about the company that you didn't like which they should do better?

They are perfectly doing well and fine.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Other Industries
Dustin Yoder

Upstream BPO always delivers on time and on budget. We set specific measurable KPIs on a weekly basis.

Their ability to effortlessly balance dual responsibilities—maintaining excellent customer service while also producing high-quality content—demonstrates a level of skill and efficiency that sets them apart in the BPO sector. Their team not only integrates well with our existing operations but seems to actively elevate the standards, bringing a fresh perspective and innovation to the tasks at hand.

What was the project name that you have worked with Upstream BPO ?

BPO for Online Media Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Over the years, we've come to rely on Upstream BPO to provide us with robust support in handling customer service requests and enhancing our content production. Entrusting these critical responsibilities to Unity was one of the best decisions we have made, allowing us to constantly exceed expectations in our market space.
The Upstream BPO team has continually impressed us with their professional attitude and approach to their work. They display an impressive level of dedication, going above and beyond to meet deadlines and maintain high-quality standards. Their communication is always timely and clear, fostering a collaborative environment that is conducive to our mutual growth. The skill set that Unity's team brings to the table cannot be overstated.

What is it about the company that you appreciate the most?

They are trustworthy and moreover, their proactive approach to understanding our business model and user base is a testament to their commitment to aligning with our company's vision and goals.

What was it about the company that you didn't like which they should do better?

Nothing at the moment they have been wonderful.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • Completed
  • Other Industries
Dominik Fürste

We required accounting services assistance and we got a great one indeed.

Our lives have been made simpler by Upstream BPO. They know what they're doing and are both productive and efficient. We're overjoyed with them.

What was the project name that you have worked with Upstream BPO ?

Virtual Assistant Services for Podcast Service

What service was provided as part of the project?

BPO Services

Describe your project in brief

We have accounts receivable executives from Upstream BPO who look after our backend accounts receivable. Our association with Upstream BPO is rather extensive. Our team began with just a few individuals and has subsequently expanded.
We first provided them with an outline of our requirements. They already knew the procedure because they were acquainted with our industry. Within a week of finishing the papers, they gave us the resources.

What is it about the company that you appreciate the most?

They meet deadlines and often finish their task ahead of schedule. Microsoft Teams is our main communication tool.

What was it about the company that you didn't like which they should do better?

Nothing, they ought to take more time off because they work so hard.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Advertising & Marketing
Hugh Clow

Their willingness to try new things was one of their many qualities that I found incredibly endearing.

I appreciate that we could rely on them to show up when they said they would. Other contractors weren't always trustworthy. I requested them to deal on some accounts receivable difficulties when we were overloaded, and they immediately did it. Additionally, they spent many months cleaning up after a number of our new clientele. Regular employees would have grumbled about it.

What was the project name that you have worked with Upstream BPO ?

Call Center Services for Telecommunications Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Particularly when we were onboarding new clients, the task was varied. In addition to tidying up the records for six more new clients, they worked on the classification and reconciliation of 27 current company clients. They also helped clients with the logging of payroll entries.

What is it about the company that you appreciate the most?

I genuinely value every aspect of the firm, as they have been amazing and superb.

What was it about the company that you didn't like which they should do better?

No complaints

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Telecommunication
Sid K. Hasan

They are very responsive.

Upstream BPO helped the customer achieve a 35% closure conversion rate to bookings. Throughout the engagement, Upstream BPO displayed excellent project management and timely communication. Their timeliness was a critical component of their work.

What was the project name that you have worked with Upstream BPO ?

Call Center Services for Consumer Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Upstream BPO offers call center services to a moving and storage firm. Upsteam BPO's sales representative team helps the customer with cold contacting and nurturing warm leads.

What is it about the company that you appreciate the most?

They're incredibly responsive.

What was it about the company that you didn't like which they should do better?

None.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Consumer Products
Zach Bruhnke

Upstream BPO gave us the freedom to focus on more important tasks.

Upstream BPO delivers enterprise-level customer assistance to survey kiosk manufacturers via phone, email, and chat 24 hours a day, seven days a week. The staff also organises sales executives' calendars and obtains prospect lists.

What was the project name that you have worked with Upstream BPO ?

Customer Service & Sales Support for Financial Industry

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

The reporting was quite distinctive. Delivered by email or through an online dashboard. All activities are very easy to follow and comprehend. Appointments are booked, transactions are formed, calls are received and placed, etc.

What was it about the company that you didn't like which they should do better?

I love the company, can’t say I have any

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Financial & Payments
Josh Matthews

They are open to modifications and always seek methods to do better.

Our success originates from the fact that we were able to save a substantial amount of money by not hiring a full-time receptionist while still retaining more customers. There has been terrific collaboration. We have the option to offer feedback on each call via email and app. They are adaptable and are constantly looking for ways to improve. Our capacity to retain clients has greatly improved.

What was the project name that you have worked with Upstream BPO ?

Virtual Call Center Services for Apkudo

What service was provided as part of the project?

BPO Services

Describe your project in brief

Upstream BPO's solution saves the client money by eliminating the need to engage a full-time receptionist while keeping consumers. Upstream BPO's cooperation, response to criticism via email, and transparency are critical to a successful project management process. The customer applauds the team's technology and approach.

What is it about the company that you appreciate the most?

Amazing procedure, amazing technology, and wonderful attitude.

What was it about the company that you didn't like which they should do better?

Not that we've seen thus far.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Information Technology
Hugo Alves

Their passion and adaptability are quite outstanding.

The client's productivity has increased as a result of Upstream BPO's efforts, and they are now able to respond to consumer inquiries across several channels more quickly. The staff provides timely updates and works adaptably to handle any ad hoc demands. They're also professional, dedicated, and hardworking.

What was the project name that you have worked with Upstream BPO ?

BPO Services for Consumer Services Industry

What service was provided as part of the project?

BPO Services

Describe your project in brief

Upstream BPO offers continuing BPO services for a wellness facility. They are primarily responsible for scheduling appointments and providing 24-hour customer service support.

What is it about the company that you appreciate the most?

Their commitment and adaptability are amazing. Our operational method is always evolving, and we require agents around the clock, therefore they've been adaptable enough to take calls and queries from all around the world at any time of day or night.

What was it about the company that you didn't like which they should do better?

Initially, our QA score was just 70%, but they have managed to enhance it.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Consumer Products
Taslim Miah

They provide highly tailored and unique solutions.

Upstream BPO provides ongoing call center services for an Automative company. The team assists the client with screening and answering incoming calls and scheduling appointments with qualified leads.

What was the project name that you have worked with Upstream BPO ?

Call Center Services for Automative Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

So far, the client has been satisfied with Upstream BPO's services. The staff promotes a smooth procedure by providing rapid customer assistance – they are always ready to answer to the client's requests. Overall, Upstream BPO's customer service has been exceptional.

What is it about the company that you appreciate the most?

They have a good organizational structure. To deliver the best customer service possible, their employees work together.

What was it about the company that you didn't like which they should do better?

I think Upstream BPO is functioning well, and I don't see any areas for improvement.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Automotive
Jacqueline ho

Professional & Reliable Service

We are IT based company and were looking for B2B Leads and appoinment settings, Upstream BPO deliver us what they promise.

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Professionalism, flexibly, reliability, price.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000