Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Telemarketing services, Inside Sales, B2B Lead Generation, Appointment setting services & complete Sales Pipeline management.
Focus Areas
Service Focus
- BPO Services
- Digital Marketing
Client Focus
- Medium Business
- Small Business
- Large Business
Industry Focus
- Financial & Payments
- Transportation & Logistics
- Information Technology
Upstream BPO Clients & Portfolios
Key Clients
- cainiao
- Honeywell
- Shell
- SAP
- Intel
- IBM
- Go1
- SukeTV
- Seek
- Job street
Upstream BPO Reviews
- All Services
- BPO Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
They are open to modifications and always seek methods to do better.
Review Summary
What was the project name that you have worked with Upstream BPO ?
Virtual Call Center Services for Apkudo
What service was provided as part of the project?
BPO Services
Describe your project in brief
Upstream BPO's solution saves the client money by eliminating the need to engage a full-time receptionist while keeping consumers. Upstream BPO's cooperation, response to criticism via email, and transparency are critical to a successful project management process. The customer applauds the team's technology and approach.
What is it about the company that you appreciate the most?
Amazing procedure, amazing technology, and wonderful attitude.
What was it about the company that you didn't like which they should do better?
Not that we've seen thus far.
Their passion and adaptability are quite outstanding.
Review Summary
What was the project name that you have worked with Upstream BPO ?
BPO Services for Consumer Services Industry
What service was provided as part of the project?
BPO Services
Describe your project in brief
Upstream BPO offers continuing BPO services for a wellness facility. They are primarily responsible for scheduling appointments and providing 24-hour customer service support.
What is it about the company that you appreciate the most?
Their commitment and adaptability are amazing. Our operational method is always evolving, and we require agents around the clock, therefore they've been adaptable enough to take calls and queries from all around the world at any time of day or night.
What was it about the company that you didn't like which they should do better?
Initially, our QA score was just 70%, but they have managed to enhance it.
They provide highly tailored and unique solutions.
Review Summary
What was the project name that you have worked with Upstream BPO ?
Call Center Services for Automative Company
What service was provided as part of the project?
BPO Services
Describe your project in brief
So far, the client has been satisfied with Upstream BPO's services. The staff promotes a smooth procedure by providing rapid customer assistance – they are always ready to answer to the client's requests. Overall, Upstream BPO's customer service has been exceptional.
What is it about the company that you appreciate the most?
They have a good organizational structure. To deliver the best customer service possible, their employees work together.
What was it about the company that you didn't like which they should do better?
I think Upstream BPO is functioning well, and I don't see any areas for improvement.
Professional & Reliable Service
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Professionalism, flexibly, reliability, price.