Aidey

Aidey is a Business Process Outsourcing company
5.0 (9 Reviews) Write a Review
Overview
NA
10 - 49
2017
Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions. Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back Office functions. Companies from the SaaS, e-commerce, hospitality and services industries use Aidey’s services to streamline their operations f

Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back Office functions. Companies from the SaaS, e-commerce, hospitality and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers. By using Aidey’s services, our customers establish successful cost-effective operations that balance the needs of all the participants in their ecosystem - from management at headquarters and all the way to the end-customers who are at the heart of our process.

Aidey was founded by Yaniv Varochik in 2017 and is based in Tel Aviv, Israel.

 

Key Clients

Cyber-Duck

il
Israel
Aidey
Yafo, Tel Aviv, Tel Aviv 60198
0723354677
Focus Area
Service Focus
  • BPO Services
100%
Customer Reviews
5.0 (9 Reviews)

Supportive and friendly people. Always ready to an extra mile if it means helping the customers.

V
6 months ago
We hired a team of product support specialists from Aidey recently. They have been helping our customers with technical inquiries via email and chat. Their team is very professional and was easy to train. The best part was their ability to recruit for us a team with extremely relevant experience to our line of business, Aidey demonstrated impressive sourcing capabilities in this aspect.
Pros :
  • Their proactiveness, dedication, commitment towards helping our users. They were amazing!
Cons :
  • Overall, they were great. Starting from their communication to project management - everything was great!
Project Details
BPO Services
$0 to $10000
6 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Their team is nice, friendly and cheerful. They are joy to deal with.

M
3 months ago
Aidey team handles the support for our platform. Their team is nice, friendly and cheerful. They are joy to deal with. They have been handling all kinds of queries from our customers - technical and non-technical. Their team is very flexible and skilled at handling clients - especially the sensitive cases where customers have escalated issues on priority. Continue offering amazing customer service.
Pros :
  • We enjoy working with their team. They are our strategic customer service partner.
Cons :
  • They have been a reliable partner so far. They should continue operating similarly going forward.
Project Details
BPO Services
$0 to $10000
3 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Agile & Flexible Team of Customer Service Specialists - Thanks!

N
6 months ago
Their team was very flexible with their approach and got accustomed to our product in less than a week. They handled chats, emails, and phone calls on behalf of us and helped us deliver great customer support. We're happy with their services and would certainly continue working with them.
Pros :
  • Their team is agile and proactive at communication. We liked the way they interacted with our clients.
Cons :
  • They were good overall. Nothing about them was concerning. Good work overall.
Project Details
BPO Services
$0 to $10000
6 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Aidey's team is managing the support for our platform. They are doing a good job.

J
5 months ago
Aidey's team is managing the support for our platform. They take care of user's queries about login, game purchases, etc. We like their collaborative approach towards customer service. They keep the average response time between 30-45 mins - which is quite impressive. We're happy we chose Aidey.
Pros :
  • They are friendly and professional. They genuinely care about our customers and their queries.
Cons :
  • There isn't anything major or concerning about them. They are doing a good job overall.
Project Details
BPO Services
$10001 to $50000
5 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Their team is supportive and agile. They quickly understood what we needed and adapted accordingly.

R
5 months ago
We were looking for a reliable team who can handle our front-desk services. They would be responsible to answer queries from our guests about their check-in/out, their stay with us, etc. We hired Aidey team for the same. Their team is supportive and agile. They quickly understood what we needed and adapted accordingly.
Pros :
  • Aidey's team is proactive and supportive. They are empathetic, and well-trained professionals.
Cons :
  • Through our time working with them, we didn't face any problems.
Project Details
BPO Services
$10001 to $50000
5 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Their team is terrific. Kuddos to their dedication and friendly approach.

Sophia K.
5 months ago
We have developed a Shopify application for fashion brands. Aidey's team is handling support requests from our customers. Their team is terrific. They managed to set up a team of Shopify professionals in few weeks. Kuddos to their dedication and friendly approach.
Pros :
  • They didn't take much time to understand our platform and customer's needs.
Cons :
  • They did everything they can to help customers - so there is little to no space for improvement.
Project Details
BPO Services
$10001 to $50000
5 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Aidey truly stands out with their strong team of trained professionals

I
3 months ago
We've worked with several customer support agencies so far. Aidey truly stands out with their strong team of trained professionals that are capable of delivering results in almost no time. Our customer satisfaction numbers went up from 2.5 to 4 in less than a month since we started working with them. They are truly a great partner to us.
Pros :
  • They are strategic, friendly, and genuinely care about our customers. Thank you team Aidey.
Cons :
  • We're very happy with the service we have received so far from Aidey. We really don't have anything to complain about.
Project Details
BPO Services
$0 to $10000
3 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Great Company to Work With

A
posted on 9/6/20
Working with Aidey is one of the best decisions we made for our company. We are able to save tremendously compared to having in-house customer support yet we are still getting efficient customer service for our customers. We have received great feedback from our customers because of the quick and quality response to their inquiries.
Project Details
BPO Services
posted on 9/6/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Very good company. Have been working with them for quite a long now. Always delivered what they promised.

C
6 months ago
Aidey's team is technically sound and agile. They can quickly respond to changes into the total chat flow. Their team is doing remarkable job in managing our customer's queries and we're happy working with them.
Pros :
  • Unlike most of the companies, they under promise and overdeliver. That's the best part about them.
Cons :
  • The complain resolution time was minimum. They never let our customers wait any longer than 30-45 mins.
Project Details
BPO Services
$0 to $10000
6 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score