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Top BPO companies in Canada

List of Top Canada BPO companies | Business Process Outsourcing Firms in Canada

Concert8 Solutions Inc.
Outsourcing for the New Economy

Proudly Canadian with headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.   Concert8 invests more time-per-hire than any leading centre. Our five step recruitment process includes extensive interviews and testing. We profile agents by personality as well as skills to find exactly the right people f... read more

NA
50 - 249
2018
CanadaVancouver, 
Open Call Centre
SPECIALIZE APPOINTMENT SETTING

WE PRIORITIZE YOUR BUSINESS Enabling You To Increase Your Efficiency At Work. It Is The Secret To Success In Today’s Business. APPOINTMENT SETTER BUSINESS SOLUTION INSIDE SALES AGENT

NA
2 - 9
2017
CanadaCalgary, 
Cold Calling Co.
A select message to a select market

At Cold Calling, we realize that reaching potential and future clients takes a large investment of time, energy and money. First impressions can make or break you in today's marketplace. That is why at Cold Calling Co., we strive to help our clients get a head start in the act of obtaining new clients. Let our team of talented outbound phone callers open the doors for your business, today.  

< $25/hr
2 - 9
1992
CanadaCalgary, 
The CommAlert Group
EMERGENCY COMMUNICATIONS & CALL CENTRE SOLUTIONS

The CommAlert Group offers emergency communication services and call centre solutions. Our highly trained technicians, proven processes and advanced technology allow us to accommodate your specific needs. Our core services include: • Emergency monitoring, answering and mass notifications. • Work alone, safety and tracking. • Call answering and virtual assistant services. EMERGENCY COMMUNICATION SERVICES: Our emergency communications centre operates 24/7, 365 days a year. We are committed to keeping people safe. Services ... read more

< $25/hr
10 - 49
CanadaEdmonton, 
Utility Network & Partners Inc.
Leveraging Technology

Over our almost 40-year history in providing energy management services, UTILITYnet has met the information processing needs of commercial and industrial companies buying electricity and gas within the regulated and deregulated markets. Through a series of system applications focused on invoice validation and business analytics, we have been successful in saving our customers both time and money. When the electricity market was de-regulated in 2000, we expanded our business to include a Self-Retail and Energy Marketing business service. Toda... read more

$25 - $49/hr
10 - 49
1978
CanadaCalgary, 
Bill Gosling Outsourcing
Not Your Average Call Center

Let's take customer communications further, together. With over 60 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true: What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go. We'll work with you to build your perfect outsourced communication solution to reach your customers. We could talk all day long about us, but this is your route – we are here to help reach y... read more

$150 - $199/hr
1,000 - 9,999
1955
CanadaNewmarket, 
Millennium 1 Solutions
We are Millennium1 Solutions

We are a leading Canadian Business Process Outsourcing (BPO) solutions provider with a solid track record of providing end-to-end B2B2C solutions for many of the largest North American brands in the Financial Services, Government, Retail, and Manufacturing sectors. We've been providing valuable services to our clients since 1977 with our 40th anniversary of operations being celebrated in 2017 Our clients seek our support to not only assist with their needs for capacity and flexibility, but importantly to assist them with designing servic... read more

$100 - $149/hr
1,000 - 9,999
2013
CanadaToronto, 
UPLevel

8. UPLevel

Protecting Your Brand And Reputation

UPLevel is a medium-sized business with multiple contact centres providing customer care, financial care, and business process outsourcing solutions in North America and beyond. We have been a strong and stable leader in our industry for over 45 years. We’re an agile and forward thinking business with an average management team tenure of over 13 years. In the past decade, our team has grown by 300% as a direct result of our focus on client service, while remaining on the cutting edge of new technology and creating a culture that earned... read more

NA
50 - 249
1970
CanadaStratford, 
CanadaDirect
Outbound Marketing Solutions

CanadaDirect is a leading integrated marketing solutions provider with 30 years of proven experience. CanadaDirect is an end-to-end partner of choice for many multinational Canadian brands in contact center sales solutions, and affinity marketing services. CanadaDirect helps organizations create positive brand experiences that engage customers to deliver measurable results, profitability and customer loyalty. CanadaDirect has 4 contact centers in Canada and 1 site in Cebu, Philippines, with near-shore LATAM sites planned in the near future. ... read more

$50 - $99/hr
50 - 249
1987
CanadaDorval, 
Gexel Telecom
Customer Contact Center & Bilingual Call Center

For over 15 years, Gexel aims at developing strategic partnerships and collaborations with its clients. Our consultative approach is based on analyzing and understanding not only your business needs but also those of your clients. We use our expertise and the feedback collected from our agents to continuously improve our services. We are the client experience specialists. Whether it is for inbound calls (customer service and technical support), outbound calls (sales) or consulting services, our French and/or English services will be adapte... read more

$100 - $149/hr
250 - 999
1988
CanadaMontreal, 
Humania BPO Inc.
EXTERNALIZATION & MANAGEMENT OF THE CLIENT

Humania BPO is a Canadian organization that specializes in customer relations management and outsourcing. Its experienced consultants share their knowledge of the North American market and their unique expertise across the French-speaking world, with offices in France, Morocco and Madagascar. Thanks to its various branches, Humania BPO is able to offer continuous consulting and strategic support services in multiple languages to companies in all time zones. Call center management, outsourcing administrative support services, strategic and... read more

$100 - $149/hr
250 - 999
2017
CanadaLaval, 
AnswerPlus
WE DON’T SLEEP SO YOU CAN.

AnswerPlus is a 24/7, inbound Call Center specializing in Customer Service & Virtual Reception solutions. Not your typical answering service AnswerPlus takes pride in having a unique and award winning approach to Customer Service. Our answering service and call center design team becomes fully versed on each client’s desired outcome before creating a call processing protocol to meet their individual needs. Then AnswerPlus provides the great voices and engaging personalities that will express our client’s corporate goals to th... read more

$50 - $99/hr
250 - 999
196
CanadaEdmonton, 
David Howse Marketing Ltd.
Calgary Lead Generation with Digital Marketing

Welcome to CalgarySalesTeam.com. This division of David Howse Marketing Ltd. was started to address the sales needs of some of its current clients. As the founder of this company, I want to assure you that are primary goal is to enhance your existing sales strategy. Even though we are based in Calgary, Alberta, Canada we support several companies across Canada and around the world. Personally, I began working in sales, cold calling, and lead generation in 1992 in Vancouver, BC. Some of our key competencies are: List building (sales/mar... read more

< $25/hr
2 - 9
2007
CanadaCalgary, 
SureCall

14. SureCall

Contact Centres

SureCall is a 24.7.365 outsourced multimedia contact center that is set apart by state of the art technology, flexible architecture, and streamlined programs. We are leaders in the industry and have received several awards and recognition for our service excellence. We are much more than just a contact center we truly are a specialized assistance center that is not only a vendor but a business partner. We are also known for the robust and scalable options we provide to our clients. Often organizations rely on our expertise to address all the as... read more

$25 - $49/hr
10 - 49
1979
CanadaCalgary, 
Big Sky Call Centers Inc.
Work Smarter Not Harder

Providing Quality Answering Services since 1993! At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years. Our state-of-the-art systems insure that your calls are delivered to us 24 hours a day, 365 days a year. We have agents that can work off-premises when needed, ensuring that call spikes and unexpected increases in call volume are handled quickly. Our Mission To demonstrate, to deliver, and achieve the hig... read more

$50 - $99/hr
10 - 49
1993
CanadaCalgary, 
Lead Generators International®
REVENUE ACCELERATION GROUP

Lead Generators International® (LGI) is a business-to-business telemarketing firm. We generate highly qualified leads and set appointments with sales-ready buyers by making skilled cold calls for each and every one of our clients. Lead Generation is all we do — it is not an “add-on” service. We are professionals and dedicate all our resources to generating leads that produce an excellent return on investment for our clients. We employ a process that has been developed over 27 years of delivering effective Lead Genera... read more

$25 - $49/hr
10 - 49
1992
CanadaVancouver, 
Prospects Influential List Brokers
International List Brokers

With over 30 years’ experience, Prospects Influential is the authority in direct marketing. We provide targeted lists to companies big and small; from large corporations to small businesses. Companies we have worked with include non-profits, real estate developers, ad agencies, marketing companies, resorts, financial services, foundations, government agencies, pro sports teams, as well as mom and pop operations in hundreds of types of businesses. When Prospects Influential first started out in the direct marketing industry, we represen... read more

< $25/hr
2 - 9
1997
CanadaVancouver, 
Donor Direct Consulting Ltd.
Donor Direct Consulting -- Our Service

Donor Direct Consulting is a third party fundraising consultancy that assists not-for-profit organisations in building stronger brand awareness and dramatically growing their monthly support base. Our clients include some of Canada’s largest and most reputable charitable and not for profit organizations. We implement staff and manage fundraising campaigns on behalf of our clients using a variety of fundraising tools, including Telemarketing and Face to Face fundraising. As a company, we are dedicated to a very personal approach that... read more

< $25/hr
2 - 9
CanadaVancouver, 
Agents Republic Inc.
A global provider of call center services

Agents Republic Inc. was founded by industry professionals with more than 12 years track record in cloud-based contact center outsourcing with global workforce The company provides omnichannel customer support in multiple languages with home-based agents and the latest technology available Headquartered in Vancouver Canada with operations in Europe and Asia to cover all time zones

$100 - $149/hr
250 - 999
CanadaVancouver, 
Focus Support Associates
Betters Partners Better Business

Focus Support Associates (FSA) is an all in one service provider to Advertisers. We are a premiere service provider that has both an outbound call center that monetizes partial leads and an inbound contact center that provides customer support services. FSA is a solution for advertisers, built by advertisers with a plethora of knowledge and experience in the online marketing space. FSA prides itself on industry leading knowledge, impeccable customer service, and reduced charge back rates.

$25 - $49/hr
50 - 249
CanadaVancouver, 
Prospects DM
Enhancing Your Business With Every Call

Prospects DM have successfully managed to build a company focused on service, training, infrastructure and security. Our goal was and continues to be the highest technology obtainable in order to deliver the best quality service including crystal clear and secure voice communications. Our security is always our utmost priority, therefore Prospects DM became a PCI compliant company which was certified by the PCI Security Standards Council. This was not an easy task and we are very proud to have accomplished it. We believe in complete redundan... read more

< $25/hr
2 - 9
2008
CanadaVancouver, 
Groupe Marketing International
Customer Experience At The Heart Of Your Success

Since 1998, Groupe Marketing International has been helping companies accelerate their growth, thanks to a set of comprehensive outsourcing services such as telemarketing, customer service, call center, business development, relationship marketing, administrative support and logistics. your operations, specialized digital customer service solutions and more. With a long experience in multi-platform customer relations, GMI develops, tests and implements various solutions adapted to your situation. Our solutions: Outsourcing Customer Contact Cent... read more

$50 - $99/hr
50 - 249
1998
CanadaLaval, 
Intelligent Office Canada
A better Business, Simplifies For All

Intelligent Office®, the leader in virtual office solutions. From office space and conference rooms on an as-needed basis. To customized receptionist services. Intelligent Office provides customized business solutions, reception services and prestigious offices and conference space to hundreds of local, national and international businesses. Our staff can schedule meetings, route calls off-site and/or to mobile phones, receive faxes or provide general information about your company. This, coupled with our business solutions will help you... read more

$100 - $149/hr
250 - 999
1995
CanadaVancouver, 
KRoll Communication
KROLL COMMUNICATIONS STRATEGIC OUTBOUND CALLING

We specialize in setting highly qualified prospect introduction meetings via professional strategic outbound calling; next, we create as well as build customized lead conversion and sales strategies; and last but not least, we create customized enterprise level CRM solutions (eg. salesforce.com) so your business has total visibility into the sales cycle. Michael Kroll, the founder of our firm, along with our experienced team members, have worked with small, medium and global sized businesses. We have set up sales teams at home and abroad as ... read more

NA
2 - 9
CanadaEdmonton, 
Callnovo

25. Callnovo

Outsourcing/Offshoring

Callnovo is a Canadian-managed offshore contact center service provider with 3,000+ call center agents. With core call centers located in Guangdong and Hunan, China, Callnovo offers Chinese Mandarin and Cantonese and English call centers services and focuses on working for overseas SME and Enterprise clients (clients are mostly from the US, Canada, Europe, and Hong Kong). 

< $25/hr
1,000 - 9,999
2004
CanadaToronto, 
CPM

26. CPM

Connect. Interact. Resolve.

Over the past 15 years we have earned a reputation as being one of the best outsourced contact centre providers in Canada, specializing in voice and digital services. With continuous investments in technology and people, our goal is to provide the best brand experience to your customers and give deep insights about them to you.

< $25/hr
2 - 9
2002
CanadaToronto, 
Cogent

27. Cogent

Over 2737 On-Net Locations

Cogent is a multinational Tier 1 Internet Service Provider consistently ranked as one of the top five networks in the world. Our primary service offering consists of Internet access and data transport, offered over our award-winning fiber optic, IP data-only network, along with colocation in any of our 53 Internet data centers. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (Carriers / Service Providers and Application / Content Providers, whose businesses rely prim... read more

$25 - $49/hr
1,000 - 9,999
1999
CanadaToronto, 
MeloTel

28. MeloTel

Canada's Hosted Company

MeloTel provides Voice Over Internet Service as a Hosted solution. If your priority is to work with an experienced company that excels in professionalism, offers incomparable service, appreciates speed, accuracy and cost-effectiveness, we are the right choice. We stand apart from other service providers in a number of ways.

< $25/hr
10 - 49
2009
CanadaToronto, 
Aicom Solutions
AICOM delivers outsource professional services

AICOM Solutions is a Top 100 Global Outsourcing Services company cited for its “Leadership, Innovation and Outstanding Performance” (CMP Media global survey, 2005, 2006). Satisfied clients speak volumes about our capability, quality and depth. With customer base the likes of The World Bank, Campbell Soup, and other Fortune 1000 companies, we deliver quality performance in terms of skill, experience and results. Our Global Knowledge Workforce aims to drive down cost, improve efficiency and maximize productivity. The convergence of... read more

$25 - $49/hr
50 - 249
CanadaToronto, 
Medical Billing and Collection
Medical Billing & Colection

MBC was established in 1992 and this year we celebrate 25 years in business, during this time we have a earned a reputation for offering a first class service and become the leaders in our market. We have grown every year we have been in business and for this we have to thank our clients who have recommended our services to their colleagues so our growth is solely down to our clients referrals.

< $25/hr
10 - 49
1992
CanadaBritish Columbia, 
ClinicAid

31. ClinicAid

Canada's EASIEST Medical Billing Software

ClinicAid is the only medical billing software that is fully integrated with the open-source Oscar McMaster Electronic Medical Record for business-grade billing in Alberta, BC and Ontario. We keep your data safe and secure in Rock-solid facilities on canadian soil.  

< $25/hr
2 - 9
2012
CanadaBritish Columbia, 
MarketOne

32. MarketOne

For marketers who like certainty.

MarketOne is a global demand generation agency. We create and nurture leads, retain and grow customers, and give clients the confidence their marketing investments will produce quantifiable returns.

$50 - $99/hr
250 - 999
1998
CanadaToronto, 
Wipro

33. Wipro

IT Services, Consulting, & Outsourcing

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

$25 - $49/hr
10000+
1945
CanadaMississauga, 
Tata Consultancy Services
Transform to Enterprise Agile

Tata Consultancy Services is an IT services, consulting and business solutions organization that partners with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering.

$50 - $99/hr
10000+
1968
CanadaToronto, 
Convergys

35. Convergys

Making Great Experiences Happen

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.

$50 - $99/hr
10000+
2001
CanadaBelleville, 
Emenac Call Center Services
Specialized Outbound Sales Outsourcing Service

Emenac Call Center Services can be the contact center for your business that oversees customer relationship with your brand on all communication pathways and boost it. Your brand should reach the customer where they are and where they feel convenient. Our agents are making this possible every day for customer care excellence.

$50 - $99/hr
250 - 999
2003
CanadaLondon, 
MFX Services
We Ensure You Insecure

For more than a decade, MFX has proven to be a true solution-driven business partner to commercial property and casualty companies by providing critical support in systems integration, technology and applications that allow their businesses to more effectively compete in ever-challenging markets. We’re powered to deliver the best possible outcome because: Our customer-focused culture promotes long, rewarding relationships. Our people are committed to delivering expert support at every point of contact. We are a fully owned subsidi... read more

$50 - $99/hr
10000+
2001
CanadaToronto, 
Select Call Centre
Your Calls Answered By Award-Winning Service

Select Call Centre has been serving the North American market for 50 years! At our core, we are focused on providing high quality customer service to and for our clients. Our Always Live service ensures that a friendly and informed voice is ready to serve whoever is on the other end of the line, whenever they choose to call. As a remote reception service provider, Select handles inbound calls for a broad range of industries, including oil and gas, medical services, small and medium sized enterprises, transportation, food services, and many m... read more

$50 - $99/hr
50 - 249
1969
CanadaEdmonton, 
CGS

39. CGS

We server, support and strengthen.

In 1984, Phil Friedman started CGS in New York City with five people, providing professional IT services. Through organic growth and various acquisitions, CGS steadily grew its business in the U.S. and expanded internationally.

$50 - $99/hr
1,000 - 9,999
1984
CanadaNew Brunswick, 
Prospect Solutions Inc.
Multi-Channel Lead Generation Agency

Prospect Solutions is a Vancouver based integrated marketing consulting and professional telemarketing representation company . We develop customized marketing and sales programs to effectively approach, influence, advance, sell and get referrals for our clients since 2003. Our diverse menus of marketing and sales services allow our customers to save time, money and reach their best customers faster. Our integrated marketing strategy consulting is customized to your current situation, culture and budget. We work together with your team developi... read more

< $25/hr
2 - 9
2003
CanadaVancouver, 
The Virtual Gurus
GROW YOUR BUSINESS FASTER Trained & Experienced VA

Canadian Virtual Gurus is a virtual assistant company based in Canada and the US. We provide virtual assistants for businesses that need office support without the additional costs and training of full time employees. Our virtual assistants embody the best of the virtual work force, proficient in everything from administrative to creative skills. We provide an easy, cost effective way for businesses to find the right person for the role. With our customized and flexible pricing packages, we make it easy for your business to hire virtua... read more

$25 - $49/hr
10 - 49
2012
CanadaCalgary, 
NTT DATA (Canada)
Trusted Global Innovator

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.  

$25 - $49/hr
1,000 - 9,999
1967
CanadaToronto, 
Capgemini

43. Capgemini

People matter and result counts.

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients'​ opportunities in the evolving world of cloud, digital and platforms. 

$100 - $149/hr
10000+
1967
CanadaToronto, 
NetPulse Services
A Pathway Group Company

Are you looking for a quality-obsessed outsourcing and technology services company? Do you need a company that can be your preferred, single-source partner of IT and BPO services? Choose NetPulse and you will receive sustained, significant, and demonstrable value from each of our services. Your company will gain access to proven systems, processes, and tools to generate immediate and measurable cost savings, quality improvement, and productivity gains. You can also expect a long-term partnership with NetPulse that will benefit both your busines... read more

$25 - $49/hr
50 - 249
2001
CanadaMarkham, 
Enkel Backoffice Solutions
BOOKKEEPING & ACCOUNTING SERVICES

Enkel offers full-service backoffice support for small-to-midsize businesses in Canada. Our services include bookkeeping, payroll management, financial analytics and process outsourcing. Our clients leverage the experience of a professional bookkeeping team, so they can get back to revenue-generating activities. At Enkel, we believe in improving processes and technology to help our clients succeed. Using cloud-based accounting systems, we offer significant benefits to our clients'​ efficiency and security. Our partners of choice includ... read more

$25 - $49/hr
10 - 49
2016
CanadaVancouver, 
H-line Soft
Best Solution for your business

H-Line Soft started in 2006 as a team in Hyderabad of web designing software development research over these years. We have involved into end-to-end e-business solutions and software development company, catering to 500-plus global client across major industry verticals. The rare combination of IT industry exposure, business insight and R&D capabilities makes H-LINE IT a unique brand. It is, therefore, not surprising that the company has successfully from 2006 onwards, H-LINE IT has averaged 100% annual growth in terms of revenue, profits, ... read more

$100 - $149/hr
250 - 999
CanadaToronto, 
Scriptics Technologies
Technology that delivers on your promise

Scriptics is your technology partner with a strong capability, capacity, and focus in Offshore Software Development and Outsourced IT Solutions which delivers next generation services, consulting and business solutions with an unmatched business value lead with process excellence within a qualitative and innovative framework. At Scriptics, we follow a proactive and customized approach throughout the process levels to help you to grow your business more strategically. We continually adapt and improve our processes to match and align with the bus... read more

NA
2 - 9
2009
CanadaToronto, 
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