Top BPO Companies in Indonesia

Researched by:Goodfirms Research TeamUpdated:September 14, 2026

Goodfirms has reviewed 29 BPO Companies in Indonesia as of September 2026. The top-ranked firm is Helpware (4.9 stars, 11 verified reviews, NA, founded 2015, Ciputat). Across the category, the median hourly rate is $25, median client rating is 5, and 17% of firms employ 50+ members. Explore the vetted BPO Companies in Indonesia below, compare their strengths, and connect with the provider best suited to your requirements.

Are you searching for business process outsourcing services in Indonesia? Businesses hire BPO agencies to maintain the financial aspects of the company. BPO firms in Indonesia provide cost-effective services after examining your requirements and creating customized services. The experts help in working under-allocated budgets by delivering quality in every task. The BPO services in Indonesia also brings a broader perspective to the firm by breaking the monotonous methods of functioning. Thus, they assist in providing timely deliverables with efficiency. Goodfirms developed a list of the top BPO companies in Indonesia to help you come across the ones fulfilling your requirements. Find the list below for further assistance.

Goodfirms has verified 29 BPO Companies in Indonesia - part of 6,176+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

Best Business Process Outsourcing Companies in Indonesia | BPO Firms in Indonesia

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Helpware is among the leading BPO companies, combining AI-enabled precision with world-class teams to deliver customer support, technical support, content moderation, and back-office services. As one of the most trusted business process outsourcing companies, it operates across 19 locations worldwide, offering the scalability to expand ... read Helpware reviews & insights

    NA
    1,000 - 9,999
    2015
    Ciputat, Indonesia
    Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs - CEO / Head of Client Success and Product Strategy
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  • Virtual Assistant in Indonesia provide exclusive service for business and administration support. VAI has been a pioneer in the business in Indonesia since 2011. An excellent professional service to support individuals, start-up, medium business, large companies or enterprises. Virtual Assistant Indonesia service is affordable, cost ... read Virtual Assistant Indonesia reviews & insights

    NA
    2 - 9
    2011
    Jakarta, Indonesia
    VAI is very helpful and we are so satisfied with their work - Ebram Harimurti
  • Asia Outsourcing Services (AOS) is a Outsourcing Service Provider led and managed by experienced professionals who were forerunners in the out-sourcing business in Indonesia. AOS business focus is providing an integrated solution in Human Resources Services (Staffing Services), Business Process Outsourcing and Outsourced Call Center/Telemarketing Center. AOS set out comprehensive range of services in diverse ... read Asia Outsourcing Services reviews & insights

    $50 - $99/hr
    50 - 249
    2003
    Jakarta, Indonesia
  • Myelektra is Your B2B Lead Generation Agency... We are B2B Lead Generation Team and helping Companies to create Sales.... We serve Companies worldwide covers many Industries ( IT Software, Product &Service, Manufacturer, Hospitality etc) Myelektra are the answer for companies worldwide who are looking for staff but do not want or need the services of ... read Myelektra reviews & insights

    NA
    2 - 9
    Jakarta, Indonesia
  • DDS are company in Business Process Outsourcing or BPO focused in serve. Along with other the sectors of served. Prominent of serve are outsourcing for data entry, document, scanning/imaging, quality assurance, call monitoring and another business served

    < $25/hr
    2 - 9
    Jakarta, Indonesia
  • Barantum.com is offering its services in CRM and IP-PBX development since 2017. And ever since its inception it has aspired to be the best services. They have been working day and night to ensure that every small to medium sized business is able to offer their customers with the best service possible

    < $25/hr
    50 - 249
    2017
    Jakarta, Indonesia
  • VALDO INC. is a Six Sigma Management Service Company founded in 2002, focusing to help businesses manage and reengineer business processes using the right technology as an accelerator enabling the business process to maximize revenue, contain cost, and manage risks. We have been trusted by many multinational and national financial institutions to support and help ... read Valdo reviews & insights

    < $25/hr
    2 - 9
    Jakarta, Indonesia
  • We integrate digital solutions with proffesional human resources, creating a powerfull customer experiences that sets you apart from the competitors

    < $25/hr
    2 - 9
    Sleman, Indonesia
  • Phintraco Group was established in 1991. From being an authorized dealer of Panasonic Telecommunication products such as Key Telephone Systems, PABX and Fax,to being a world-class solutions provider of end-to-end CRM solutions and supporting products.

    < $25/hr
    1,000 - 9,999
    1991
    Jakarta, Indonesia
  • W Group is a house of brands, a house of specialists that helps brands actively seek & enrich customer's lives through great customer experiences. We believe in helping brands add value to customer's lives through a deeper relationship as well as drive customer value through an integrated customer experience management across channels.

    < $25/hr
    2 - 9
    Jakarta, Indonesia
  • Relaxation is self-explanatory. It becomes hard for business owners to have a work-life balance. We simply want to free up more time for you to take it easy, travel, spend time with friends and family, etc. The biggest challenge for entrepreneurs/business owners involves staffing and delegation. By delegating the small stuff, you can be more ... read Virtary reviews & insights

    < $25/hr
    2 - 9
    Jakarta, Indonesia
  • Resvara carries the philosophy of the word ‘Svara’ which means ‘sound’ in Sanskrit and ‘Reswara’ which means ‘excellent’ in Javanese. We believe that the voice of the customer is at the core of service, so Resvara is here as an excellent outsourcing partner and is ready to serve each of your customers. Resvara is a ... read Resvara reviews & insights

    < $25/hr
    10 - 49
    2017
    Jakarta, Indonesia
  • Founded in 2024, CustomerAXL is a next-generation Business Process Outsourcing (BPO) company committed to transforming the way businesses connect with their customers. Specializing in customer service, sales, and omnichannel solutions, we empower companies to deliver exceptional experiences that drive growth and foster loyalty. At CustomerAXL, we understand that every interaction matters. Our mission is to ... read CustomerAXL reviews & insights

    < $25/hr
    10 - 49
    2024
    Jakarta, Indonesia
  • Using AI Tools

    • ChatGPTChatGPT

    K5 Global Task Support helps businesses handle routine back-office administrative tasks with structured remote execution, clear task instructions, and consistent output.We support companies worldwide, growing teams, and business operators with repeatable back-office tasks such as document checks, invoice matching, data reconciliation, data entry review, report formatting, and written follow-up preparation. Our work is built around ... read K5 Global Task Support reviews & insights

    < $25/hr
    50 - 249
    2025
    Jakarta, Indonesia

    Why K5 Global Task Support?

    • Human-handled, human-reviewed output
    • Transparent pricing you can compare upfront
    • Minimum revisions with secure data handling
  • Valdo Inc is a Six Sigma Management Service Company that helps clients optimizing its business performance through Business Process Outsourcing engagement in various areas such as : Sales Management , Operational Management , Technology Management, Human Resources Services , Contact Center Management. At the moment we are servicing various Industry sectors from Banking Finance Insurance ... read VALDO INC reviews & insights

    NA
    10000+
    2002
    Jakarta, Indonesia
  • Callindo leads in customer support in Indonesia, offering innovative solutions with a blend of global insights and local expertise across key services. At Callindo, we're redefining customer support through innovation and excellence. Our team, driven by a passion for service and efficiency, is dedicated to providing tailored support solutions that empower your business. With a ... read PT Callindo Solusi Indonesia reviews & insights

    < $25/hr
    2 - 9
    0
    Jakarta, Indonesia
  • Using AI Tools

    • ChatGPTChatGPT
    • GeminiGemini

    Hub45 is a managed Business Process Outsourcing (BPO) partner based in Batam, built for international clients with a strong focus on Singapore.We help companies reduce operating costs and overcome talent shortages by setting up high-performing offshore teams just 45 minutes from Singapore.Hub45 recruits, hires and develops dedicated professionals to manage daily workflows remotely, while you ... read Hub45 reviews & insights

    < $25/hr
    2 - 9
    2026
    Batam, Indonesia

    Why Hub45?

    • We help lower costs by up to 45 percent
    • We provide founder-led quality control
    • We are an international team of experts
  • Our vision is to become your most trusted strategic partner in business process (BPO) & labor management / personnel employment (PEO) outsourcing services in Indonesia for our clients, partners & employees. Our services include: 1. Data entry 2. Outbound call center 3. Recruitment & screening 4. Payroll & tax processing 5. HR managed support services ... read PT Outsource Indonesia reviews & insights

    $25 - $49/hr
    2 - 9
    2005
    Jakarta, Indonesia
  • Starting from a passion to help more people and years of experience in IT, process, and people development, we are a technology-empowered service company who dedicate ourselves to help our clients reaching their business successes. We develop our solutions that align with regulations and our clients’ business goals, based on our deep understanding of our ... read Citius reviews & insights

    < $25/hr
    2 - 9
    2005
    Jakarta, Indonesia
  • DAEL opened its doors for Indonesia in May 2019. We seek to be Indonesia’s go-to lead generation company. We are guided by two principles: customer obsession rather than competitor focus and commitment to operational excellence.

    < $25/hr
    2 - 9
    2019
    Jakarta, Indonesia
  • The Information Technology (IT) world has evolved at an amazing speed over the last many years. With the continuous introduction of new technologies and innovation, the impact of IT on our daily life, work and society will become more prevalent and is beyond our imagination. This New Digital Economy has caused major disruption to the ... read IT Service Centre reviews & insights

    < $25/hr
    2 - 9
    Jakarta, Indonesia
  • PT Transcosmos Indonesia is a joint-venture company between Transcosmos inc and CBN (member of Salim Group) transcosmos inc. reached a basic agreement pertaining to establishment of the joint venture company with CBN (member of Salim Group) on June 2013. PT transcosmos Indonesia offer integrated call center services such as Call Center, Social Media Management, Voice ... read Trans Cosmos reviews & insights

    NA
    1,000 - 9,999
    2013
    Jakarta, Indonesia
  • Jovenindo established in 2002 by three IT experts, who intent on offering offshored high technology in-house IT Solutions to overseas companies. Having more than 20 years experiences in IT solutions advisor, we expand our business into Sales and Marketing Services for IT Industry by offering new options to drive sales demand while lowering the cost ... read Jovenindo reviews & insights

    < $25/hr
    2 - 9
    2002
    Jakarta, Indonesia
  • Logiframe is professional services company, providing broad range of consulting services and solution in technology implementation, strategy and operations, and outsourcing. Logiframe works at the intersection of business and technology to help the world run and execute better, and improve people’s lives.

    < $25/hr
    10 - 49
    2014
    Jakarta, Indonesia
  • Jimmy Budhi & Rekan is reputable public accounting firm and auditing firm Indonesia supported by a registered public accountants serving businesses and non-profit entities in Indonesia. We were established in 2003 and we are registered with Ministry of Finance of the Republic of Indonesia, the Indonesian Financial Services Authority (Otoritas Jasa Keuangan/OJK), the Supreme Auditors ... read Jimmy Budhi & Rekan reviews & insights

    < $25/hr
    2 - 9
    Jakarta, Indonesia
  • SAB Digital Marketing Agency: Empowering B2B Businesses with Exceptional Lead Generation Solutions SAB is a renowned digital marketing agency specializing in lead generation, committed to helping B2B businesses across the globe achieve unprecedented success. Established in 2017 and headquartered in Jakarta, Indonesia, SAB has rapidly become a trusted partner for enterprises in diverse markets such ... read SAB reviews & insights

    $50 - $99/hr
    2 - 9
    2017
    Jakarta, Indonesia
  • Top4 Marketing offers digital marketing services and products for SMEs (small and medium-sized businesses), big brands, and going forward all industries and governments in Indonesia. We are a leading digital marketing company and technology service agent in Australia and Indonesia, winning numerous prestigious Australian awards serving Corporate Website Development, Google Marketing, SEO & Lead Generation, ... read Top4 reviews & insights

    < $25/hr
    2 - 9
    Kota Malang, Indonesia
  • Calibreworks is a online digital marketing services company based in Jakarta, Indonesia. We have a talented team of designers and developers with years of experience on a huge range of projects, including web design and development, email marketing, logo design , brand identity, e-commerce, social media, and mobile app development.

    < $25/hr
    10 - 49
    2007
    Tangerang, Indonesia
  • The Vero agency helps to grow businesses in the ASEAN region by creating brand experiences that delight users. We do this by combining the best social media, digital marketing, creative and PR capabilities into a single, unified solution. And by adding these capabilities to our single-minded focus on serving companies in Southeast Asia, we provide ... read Vero reviews & insights

    < $25/hr
    50 - 249
    2007
    Jakarta, Indonesia

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
IDJakarta24$31/hr583View firms
IDBanten2$25/hr4.979View firms
IDJawa Timur1$25/hr-69View firms
IDYogyakarta1$25/hr-69View firms
IDRiau1$25/hr-69View firms
IDJakarta
24 firms$31/hr5
Value Score83 / 100
IDBanten
2 firms$25/hr4.9
Value Score79 / 100
IDJawa Timur
1 firms$25/hr
Value Score69 / 100
IDYogyakarta
1 firms$25/hr
Value Score69 / 100
IDRiau
1 firms$25/hr
Value Score69 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Jakarta · $0-24/hr

17 firms in this tier - more than any other state. Top picks: Vero, Citius, Jimmy Budhi & Rekan.

Mid-tier leader
Jakarta · $50-99/hr

2 firms in this tier - more than any other state. Top picks: Asia Outsourcing Services, SAB.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms