Virtual Assistant in Indonesia provide exclusive service for business and administration support. VAI has been a pioneer in the business in Indonesia since 2011. An excellent professional service to support individuals, start-up, medium business, large companies or enterprises. Virtual Assistant Indonesia service is affordable, cost effective, efficient, dependable with professional Virtual Assistant team to support our valued Clients.
Certifications/Compliance
Indonesia
Jl. Tanah Kusir 2, Arteri Pondok Indah Kebayoran Lama Jakarta Selatan, Indonesia, Jakarta, 12120, Indonesia,
Jakarta,
Jakarta12120
VAI is very helpful and we are so satisfied with their work
All jobs done
All documentation is completed
Quick response in communication
Their service beyond our limit and expectation. They always provide complete report and never exceeded the time that had been given.
What service was provided as part of the project?
Digital Marketing, Business Services, Translation Services
What is it about the company that you appreciate the most?
Professional team, good communication, on time, very reliable, work on agreed schedule.
What was it about the company that you didn't like which they should do better?
I don’t have any complaint at all, everything is fine so far.
Rating Breakdown
Quality
Schedule & Timing
Communication
Overall Rating
Executive Interview of Virtual Assistant Indonesia
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Please introduce your company and give a brief about your role within the organization.
Virtual Assistant Indonesia (VAI) is an award-winning, reputable, and reliable virtual assistant service provider, based in Jakarta, Indonesia. VAI is a pioneer in the virtual assistant business in Indonesia and since its establishment in 2011, VAI has been dedicated to providing businesses and individuals worldwide with efficient and affordable virtual assistance services.
At VAI, we pride ourselves on being a one-stop solution for all our client's virtual assistant needs. Our team of highly skilled and experienced virtual assistants are expert in various areas such as administrative support, customer service, social media management, data entry, research, and more. We offer a range of flexible and customizable virtual assistant packages to suit the specific needs of each client. I’m the founder and CEO of VAI.
What is the story behind starting this company?
The story behind the establishment of Virtual Assistant Indonesia (VAI) is rooted in the growing need for virtual assistants in the modern business world, in today's fast-paced environment, where the quality of work is more important than quantity, businesses are required to move quickly and efficiently. Working closely with C-Levels and business owners in my previous corporate life for more than 22 years, I fully understand that the CEOs and business owners are always under immense pressure to prioritize the present, supporting their people, customers, and suppliers while stabilizing revenues and they need professionals in the background which are understanding and ready to help them any time to achieve their business goals.
In response to these changing business needs, I recognized the growing demand for virtual assistants and committed to providing reliable and efficient virtual assistance services to businesses and individuals. I believe as businesses continue to navigate the challenges of the present and prepare for the future, the demand for virtual assistants will only continue to grow following the ever-changing modern business world.
What are your company’s business model–in house team or third party vendors/ outsourcing?
To maintain strict quality control standards and professionalism, Virtual Assistant Indonesia (VAI) primarily employs an in-house team of highly skilled and experienced virtual assistants. However, to provide comprehensive virtual assistance services to our clients, we do occasionally work with third-party vendors and outsource certain tasks when necessary. We believe that by combining our in-house expertise with the specialized skills of third-party vendors, we can provide our clients with a comprehensive and effective virtual assistance service.
How does your company differentiate itself from the competition?
At VAI, we believe in delivering high-quality services with a personalized touch. We work closely with our clients to understand their specific requirements and provide tailored solutions to meet their needs. We are committed to providing reliable, efficient, and cost-effective virtual assistance services to our clients, helping them to improve their productivity, efficiency, and profitability.
Our team of virtual assistants is well-trained, professional, and dedicated to providing exceptional customer service. We pride ourselves on our ability to maintain strong communication and collaboration with our clients, ensuring that their needs are met and their expectations are exceeded.
At VAI, we are committed to delivering outstanding results and building long-term relationships with our clients as we are proud to be a leading virtual assistant service provider in Indonesia.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our virtual assistance services are designed to meet the needs of businesses and individuals of all sizes and from various industries. We take pride in building long-term relationships with our clients, and as a result, a significant portion of our clients are repetitive. In fact, approximately 75% of our clients have been using our services for years, demonstrating their satisfaction with the quality of our services and the personalized touch we provide.
Please share some of the services that you offer for which clients approach you the most for?
Our clients frequently approach us for administrative assistance, social media management, personal assistant services, and e-commerce support, and many of our clients approach us for research services, including market research, competitor analysis, and product research, while many clients also approach us for recruitment assistant services, including the job posting, resume screening, and scheduling interviews. Hence with the growth of e-commerce businesses, we have also seen an increase in demand for services such as product listing, order processing, and customer support.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Virtual Assistant Indonesia takes several steps to cater to our customer's needs and requirements, which include understanding our client's business and needs, providing trained and experienced virtual assistants, and ongoing training to our team to keep them up-to-date with the latest technology and best practices in their respective fields, regular communication and feedback with our clients to ensure that they are updated on the progress of the work and to seek their feedback. This helps us to continuously improve and tailor our services to meet the evolving needs of our clients and a dedicated customer support team. Based on our internal surveys and feedback from clients, our high customer satisfaction rate of 99% is a testament to our commitment to providing exceptional service to our clients.
What kind of support system do you offer to your clients for catering to their queries and issues?
We offer multiple support channels to our clients, including email, chat, phone, and a knowledge base. Our dedicated Virtual Assistant team is always available to provide prompt and effective support to our clients, ensuring their queries and issues are addressed timely and efficiently at any time.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Virtual Assistant Indonesia offers flexible payment structures to cater to the specific needs and requirements of our clients including By Project and package services where clients can purchase a certain number of hours to use over a period. Clients can also choose to pay per milestone, which is an agreed-upon project deliverable. This payment structure is suitable for clients who require the ongoing support of projects. We work closely with our clients to determine the best payment option that meets their budget and objectives.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
The minimum budget requirement for a project can vary depending on the scope and complexity of the work involved. For most projects, a minimum of 5 hours or 65 USD may be sufficient, while for others, a higher budget may be necessary.
What is the price range (min and max) of the projects that you catered to in 2022?
In 2022, Virtual Assistant Indonesia catered to a wide range of projects with different requirements and complexities with the price range of the projects that we catered to ranged from around 65 USD to 5800 USD, with pricing customized based on each project's specific requirements. Our pricing is transparent, competitive, and tailored to fit our clients' budgets.
Where do you see your company in the next 10 years?
In the next 10 years, we see ourselves as an established and recognized brand in the virtual assistant industry, with a strong presence nationally and worldwide.
We aim to expand our services to cater to a broader range of industries and provide our clients with a comprehensive suite of virtual assistant solutions. Our goal is to continue delivering high-quality services and building strong relationships with our clients, maintaining their trust and loyalty.
We also plan to keep up with the latest technological advancements and trends, incorporating them into our services to ensure that we remain relevant and competitive. We will continue investing in our team's training and development, providing them with the necessary skills and tools to meet our client's evolving needs and requirements. We will continue to prioritize quality, innovation, and corporate social responsibility as we grow and expand in the next decade.