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The world’s no 1 CRM

As a complete solution for CRM, Salesforce has been helping organizations transform from cost centers to growth engines with its exclusive services like lead management, sales force automation, sales forecasting, marketing, etc. The software supports a wide range of integration, including e-commerce platforms, BI solutions, automation tools, collaboration tools, etc. This AI-powered CRM gives a single view of a customer’s journey with its intuitive dashboard. Proactive customer support, robust security, and elaborated learning resources are noteworthy mentions of this software. Users can purchase licenses with a monthly or annual contract. The software offers a 30-day free trial.
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Salesforce CRM
Salesforce CRM

Salesforce CRM Core Features

Focus of CRM Feature
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Focus of Sales Force Automation Feature
  • Account Management
  • Campaign Management
  • Channel Management
  • Contract Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Sales Forecasting
  • Workflow and Approvals
Focus of Sales Forecasting Feature
  • Access Control
  • Budgeting
  • Dashboard
  • Dynamic Modeling
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Reporting
  • Sales Trend Analysis
Focus of Lead Management Feature
  • Contact Management
  • Lead Distribution
  • Lead Nurturing
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking
Focus of Healthcare CRM Feature
  • Alerts/Notifications
  • Appointments
  • Campaign Management
  • Medical History
  • Patient Communications
  • Patient Management
  • Physician Management
  • Reports
Focus of Real Estate CRM Feature
  • Lead Generator
  • Campaign Management
  • Contact Management
  • Interaction Tracking
  • Reports & Analytics
  • Sales & Listing

Salesforce CRM Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial
Plans & Packages
Standard
$25 Per Month

Salesforce CRM Reviews

52
Total Reviews
4.3/5
Overall Rating
1
Recent Reviews

What Users Say

Salesforce CRM: A Powerful, Scalable Solution for Streamlined Sales and Customer Management
ancorrd marketing services
ancorrd marketing services , chief marketing officer at ancorrd
Made the jump up and never looked back
Michelle Wu
Michelle Wu , CMO at Priority Home Buyers
Overall Experience: Good
Arthur Rippy
Arthur Rippy
Really Good
Heena Chawla
Heena Chawla , Sr. Salesforce Developer, Project Manger & Blockchain Developer at Quest Global Technologies Ltd
Sometimes reliable but more pricey
Zein Khalifeh
Zein Khalifeh

What Users Like The Most

  • The status tracking of a lead via a given pipeline is a breeze.
  • The reporting on the platform is highly comprehensive.
  • he level of customization on offer is astounding. Everything can be changed, updated, or reconfigured as per your requirements.

What Users Like The Least

  • The onboarding process was a little cumbersome, as we didn't get much assistance during the setup process.
  • Even though the platform has many features, it tends to make things more complicated than they should be, resulting in a semi-decent user experience.
  • As a startup, pricing is a sensitive issue for us, and I would say it is one aspect where the Salesforce Sales cloud does leave a little to be desired.

Salesforce CRM Reviews

4.3 52 Reviews
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Parag Gupta

Really good

Pros: Super flexible and can be customized to the business needs Cons: Cost, Complex if you are a startup.

Rating Breakdown

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BLUE SUN INFO

Excellent software

Excellent software

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Denis Kovalyonok

Powerful tool for marketers

Powerful tool for marketers

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Martucci

Best tool for our needs

Best tool for our needs

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Meghan

It does everything

It does everything

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Nicolas Costa Ossa

It is the great crm of the market, but it is hard to set up and you need someone to do it for you in most cases.

Pros: Robust. Configurable to your business. baked in best practices. integrated marketing tools. it has an app store Cons: Pain to set up. Has to be done with a partner. Expensive

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Christian O. Rosenthal

Great experience

Great experience

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Kevin A. Weafer

Solid for CRM

Pros: broad-based, inclusive Cons: too structure, not intuitive

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Tomas Kolafa

Video Review

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  • Overall Rating
Arthur Rippy

Overall Experience: Good

Pros: Cloud-based and user-friendly Cons: Expensive

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  • Features
  • Customer Support
  • Overall Rating
Heena Chawla

Really Good

Pros: The pro is we can customize it to any extent. Really good customization and security. Cons: I think there is no con for it except for its high pricing.

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  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Zein Khalifeh

Sometimes reliable but more pricey

It's impossible to get information on almost anything without filling out forms, calling, or emailing a representative, and many questions and requests go entirely unanswered. The process for requesting information and the lack of transparency is outmoded, and many ex-customers expressed this sentiment. If you're running a small business, with limited in-house tech support, Salesforce will likely be more hassle and expense than you need.

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Jay Mehta

If you have hundreds of users, surely choose Salesforce CRM

Salesforce.com gets a slight edge for enterprise-level functionality. It offers several specific product versions in what appears to be an attempt to provide a solution to every size customer and every budget.

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Akshat Jain

It is good in terms of resource management

Pros: It is good in terms of resource management. Cons: Not as such face yet.

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  • Ease of Use
  • Features
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Marlabs Inc

They do a good job of delivering on time and under budget.

Marlabs delivers solutions with accuracy and consistency. The agency currently implements one quarter of all customer projects. Their honesty, professionalism, and commitment to customer satisfaction make them a reliable development partner.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
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