Zendesk Support
Customer Service Software & Remote Support SoftwareZendesk Support Overview
Zendesk Support Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Operations Management
- Task Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Reporting/Analytics
- Self Services
- Video Support
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Zendesk Support Pricing
Zendesk Support Reviews
If you're looking for great help desk software then Zendesk is the one for you.
We at TimeShatter use Zendesk for my help desk software. I really like that it allows us to have conversations with customers on multiple channels (chat, voice, email, and social media apps), which I feel is more convenient for customers. I've been really pleased with the software so far
Easy to use and cost effective help desk software
My company uses Zendesk. What I like about it is how it can be integrated with other platforms and is overall easy to use. Communication is streamlined and simple. What I don’t particularly like about it is their support. I have had several instances where I needed to contact someone from Zendesk, but it took forever to get my issue resolved. Other than that, however, I do really like the software.
One of the most efficient help desk software in the market.
My organization has been using Zendesk, the best help desk software. It works seamlessly on any channel, such as voice, chat, email, or even in social messaging apps, like Instagram, Facebook, or Whatsapp. All the communications and proper context are preserved in a dynamic and single dashboard. As far as the pros are concerned, Zendesk lets you boost your communications everywhere; it has an impeccable ticketing system and automated routing. Some of its cons include it doesn’t provide a secure way to send data. Hence, you need to use a secured SharePoint folder link
Zendesk is easy to set up, hugely customizable, has excellent uptime, and the customer support is top-notch.
At Nolah Mattress, we useZendesk. It allows our team to easily follow conversations with customers and see what’s been responded to, and by who.Our team can also add internal thoughts and notes to tickets without the customer being any the wiser - it streamlines our communication. One of the cons is that it’s on the higher end of the help desk software pricing range - it’s priced per agent - but its features make it worth the cost.The triggers are sometimes a touch sticky, but definitely workable.
Zendesk is sophisticated enough to meet complex needs but simple enough to get started quickly
I'm Daniela Sawyer, Founder of FindPeopleFast.net, a web-based people searching website. We use Zendesk Support Suite. With this, our business can have natural conversations with customers while keeping them unaware of what's going on behind the scenes. All interactions and relevant context for our agents are kept in one place with the Support Suite. One workspace for all agents, allowing our teams to serve customers faster and more personally.
- Send an email if a ticket is about to go over SLA.
- Allow team members to make private notes.
- Filter tickets by status and create tabs for each.
- Follow a conversation and see who responded.
- Connect to other platforms.
- The GUI is easy to use and organized.
- When a user cannot add new users to Zendesk, a warning message should appear. It should state why you can't, so you don't have to guess.
- Our responses sometimes don't have attached files.
- Zendesk is more expensive than other CRM solutions.
- It isn't easy to set up at first.
- The suspended filter can't tell what's spam and what's not.
I have been using Zendesk for a long time and have faced no problems with it so far
I am a software engineer, founder & CEO of real estate syndication software - Cash Flow Portal. My company has been using Zendesk for the past couple of years.
- Omnichannel support
- Numerous integrations
- Robust ticketing and routing capabilities
- Unified workspace
- Availability of 24/7 AI-powered chatbot
- Customer-facing self-service portal
- ‘Explore’ module allows easy data reporting and analyzing
- Can be confusing to set up
- Limited text messaging support
- No option to export data directly into a CSV file
- Lack of flexibility in pricing
Interesting Support/Ticketing Tool
Need a ticketing system? Use Zendesk Support
- Cloud Hosted
- Web-based
- Chat
- Phone
- Help Guides
- Video Guides
- Blogs
- Case Studies
- On-Site Training
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