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Overview
Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster.
Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk.
At a glance
Industries served, licensing and the support Zendesk Support provides.
Review analytics
What users say
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What reviewers mention most
“The platform offers a high degree of personalization in managing workflows”
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
“Zendesk's intuitive design makes it easy for our team to navigate”
We Adsellr have been using Zendesk for the last 4 years. It is a widely adopted solution across the industry. Zendesk offers a comprehensive range of features and functionalities that have greatly streamlined our customer support and issue resolution processes.
“Cloud-based customer service platform with an intuitive and user-friendly interface”
Our company Any Software Tools uses Zendesk as our Customer Engagement Software. It's a cloud-based customer service platform with an intuitive and user-friendly interface that combines a help desk, shared team mailbox, ticketing system, knowledge base, customer portal, and reporting tools.
“Zendesk helps us to manage customer support inquiries easily”
We SiteLogicMarketing have used Zendesk as our Help Desk Software for the past five years. One of the biggest PROS of Zendesk is its ease of use. It makes it easy for our customer support team to respond to customer inquiries. Yet, one potential CON is that Zendesk can be quite pricey. Especially as our business has grown and we need more advanced features. Nonetheless, we have found that the value provided by Zendesk outweighs the cost.
“Zendesk is easy to use and provides good security”
Our company Z Grills Australia uses Zendesk Help Desk Software. The PROS of this software are that it is easy to use, offers a wide range of features to cover all customer service needs, provides good security, and has a wide variety of integrations. The CONS are that it is a bit pricey, lacks some customization options, and has a slightly outdated user interface. We have been using this software for about two years now. We use it daily to provide customer service to our customers.
“Zendesk is one of the best help desk software options on the market”
We IS&T use Zendesk. Zendesk is a cloud-based help desk application that provides a comprehensive set of tools for managing customer service interactions across multiple channels. The software features an easy-to-use interface for managing tickets, automating workflows, and tracking customer interactions. It also includes a plethora of features, such as customizable ticket fields, performance analytics, and a self-service customer portal. Furthermore, Zendesk seamlessly integrates with other applications, such as Slack and Salesforce, allowing for a more efficient and productive workflow. Zendesk is an excellent choice for businesses of all sizes looking to improve their customer service and support operations, thanks to its robust feature set and user-friendly interface.
“Zendesk make things simpler for support agents and improve customer response times”
We Immerse Education use Zendesk. Customers can communicate via a variety of communication channels. Also included are live messaging, social media, and phone calls. There are artificial intelligence-powered bots and other tools for automating simple tasks. Workflows can also route petitions to the appropriate representative. It can also direct users to knowledge bases for self-service answers. The Zendesk service also provides comprehensive reporting on customer service departments. This platform contains every feature necessary for customer support and ticketing systems. It can also be used within Microsoft Teams. The base plan for support teams costs $19 per user per month and is billed annually. Advanced plans are priced between $49 and $99 per user per month when invoiced annually. The Zendesk Suite, which includes sales tools, is also planned. Enterprises also have special offers. Some plans also provide complimentary trials.
“A cloud-based customer support system designed for better client connections”
We The Fitness Circle use Zendesk Support. Designed to increase customer satisfaction and provide help to users across all channels, including text messaging, the web, mobile apps, phones, emails, and social media. The ticketing system from Zendesk is intended for large businesses and organizations to maintain efficiency and promote resolution.
“If you're looking for great help desk software then Zendesk is the one for you.”
We at TimeShatter use Zendesk for my help desk software. I really like that it allows us to have conversations with customers on multiple channels (chat, voice, email, and social media apps), which I feel is more convenient for customers. I've been really pleased with the software so far
“Easy to use and cost effective help desk software”
My company uses Zendesk. What I like about it is how it can be integrated with other platforms and is overall easy to use. Communication is streamlined and simple. What I don’t particularly like about it is their support. I have had several instances where I needed to contact someone from Zendesk, but it took forever to get my issue resolved. Other than that, however, I do really like the software.
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