- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
SUPPORT
- Chat
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Zendesk Support Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multi-Channel
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Reporting & Analytics
- Task Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
- Asset Management
- Configuration Management
- Customization and Flexibility
- IT Release Management
- Reporting and Analytics
- Security and Compliance
- Service Level Management
- Collaboration
- Document Management
- File Sharing
- Real Time Chat
- Records Management
- Reports & Analytics
- Task Manager
- Archiving & Retention
- Data Recovery
- Email Monitoring
- Multiple Accounts
- Response Management
- Routing
Zendesk Support Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Zendesk Support Reviews

The platform offers a high degree of personalization in managing workflows
Review Summary
How long have you used Zendesk Support?
2 Years
How frequently you use Zendesk Support?
Daily
What do you like the most about Zendesk Support?
It offers a high degree of personalization in managing workflows and creating automation rules. Zendesk Support integrates seamlessly with other tools and platforms we use, improving our overall efficiency. These tools enable us to identify customer pain points and continuously improve our support process.
What do you like the least about Zendesk Support?
The software is easy to navigate, which allows our support team to respond to tickets efficiently and effectively. Some features are not as customizable as we would like, which may constrain certain workflows depending on specific industry needs.

Zendesk\'s intuitive design makes it easy for our team to navigate
Review Summary
How long have you used Zendesk Support?
4 Years
How frequently you use Zendesk Support?
Daily
What do you like the most about Zendesk Support?
he software provides a centralized platform for managing customer queries, ensuring efficient ticket handling and resolution. Zendesk enables us to seamlessly handle customer support across various channels such as email, chat, social media, and phone. We appreciate the ability to automate repetitive tasks and customize workflows based on our specific requirements. Zendesk integrates seamlessly with other essential tools in our tech stack, enhancing productivity and collaboration.
What do you like the least about Zendesk Support?
While Zendesk offers various pricing plans, it may be relatively expensive for small businesses with limited budgets. Some advanced features may require additional training or technical expertise to fully leverage their potential.

Cloud-based customer service platform with an intuitive and user-friendly interface
Review Summary
How frequently you use Zendesk Support?
Daily
What do you like the most about Zendesk Support?
1.It's easy to navigate, and the user interface is highly intuitive 2. It integrates well with third-party apps and services 3. The reporting tools are robust and can give you valuable insights into customer service efficiency and customer satisfaction levels
What do you like the least about Zendesk Support?
1. It's relatively costly compared to other alternatives 2. Its knowledge base is limited and may not be as comprehensive as some users may need 3. It may take time to learn and get used to all the features and tools that come with Zendesk.
Zendesk helps us to manage customer support inquiries easily
Review Summary
How frequently you use Zendesk Support?
Daily

Zendesk is easy to use and provides good security
Review Summary
How frequently you use Zendesk Support?
Daily

Zendesk is one of the best help desk software options on the market
Review Summary
How frequently you use Zendesk Support?
Daily

Zendesk make things simpler for support agents and improve customer response times
Review Summary
How frequently you use Zendesk Support?
Daily

A cloud-based customer support system designed for better client connections
Review Summary
How frequently you use Zendesk Support?
Daily
What do you like the most about Zendesk Support?
Features should be straightforward, whether they are usability- or accessibility-related.
Several chances to study and make use of cutting-edge features like Cloud Set.
Content is reasonably organized by tickets.
What do you like the least about Zendesk Support?
Zendesk agents are unable to optimize strategy and plans due to limited automation tools.
If insufficient parameters are given, the trigger algorithms will be inconsistent.
There are numerous procedures required, for example, when setting up fields, to deal with CloudSET and admin settings collectively.
If you\'re looking for great help desk software then Zendesk is the one for you.
Review Summary
How long have you used Zendesk Support?
200 Days
How frequently you use Zendesk Support?
Daily
Easy to use and cost effective help desk software
Review Summary
How long have you used Zendesk Support?
177 Days
How frequently you use Zendesk Support?
Daily
One of the most efficient help desk software in the market.
Review Summary
How long have you used Zendesk Support?
120 Days
How frequently you use Zendesk Support?
Daily
Zendesk is easy to set up, hugely customizable, has excellent uptime, and the customer support is top-notch.
Review Summary
How long have you used Zendesk Support?
200 Days
How frequently you use Zendesk Support?
Daily
Zendesk is sophisticated enough to meet complex needs but simple enough to get started quickly
Review Summary
How long have you used Zendesk Support?
100 Days
How frequently you use Zendesk Support?
Daily
What do you like the most about Zendesk Support?
Send an email if a ticket is about to go over SLA.
Allow team members to make private notes.
Filter tickets by status and create tabs for each.
Follow a conversation and see who responded.
Connect to other platforms.
The GUI is easy to use and organized.
What do you like the least about Zendesk Support?
When a user cannot add new users to Zendesk, a warning message should appear. It should state why you can't, so you don't have to guess.
Our responses sometimes don't have attached files.
Zendesk is more expensive than other CRM solutions.
It isn't easy to set up at first.
The suspended filter can't tell what's spam and what's not.
I have been using Zendesk for a long time and have faced no problems with it so far
Review Summary
How long have you used Zendesk Support?
300 Days
How frequently you use Zendesk Support?
Weekly
What do you like the most about Zendesk Support?
Omnichannel support
Numerous integrations
Robust ticketing and routing capabilities
Unified workspace
Availability of 24/7 AI-powered chatbot
Customer-facing self-service portal
‘Explore’ module allows easy data reporting and analyzing
What do you like the least about Zendesk Support?
Can be confusing to set up
Limited text messaging support
No option to export data directly into a CSV file
Lack of flexibility in pricing

Interesting Support/Ticketing Tool
Review Summary
- 1
- 2
Do you own or represent this business? Enter your business email to claim your GoodFirms profile.