Customer Success Software

Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in the cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign managemen... learn more about Bitrix24

Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. Trusted by thousands of small to medium businesses across multiple industries, Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and ma... learn more about Agile CRM

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.... learn more about Intercom

Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can follow, ask questions, start discussions, upvote, comment and share content. Enjoy ready-to-use widgets to add social components to any part of your application. Anything that you ca... learn more about Tribe

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... learn more about TeamSupport

CRM Creatio is a comprehensive full-fledge application to accelerate marketing, sales, and service that can be deployed as standalone products, or as a bundle on a single CRM platform. Creatio is a unique synergy of unified CRM and intelligent BPM platform that connects the dots between marketing, sales and customer service. Midsize and large organizations can now efficiently manage the complete c... learn more about CRM Creatio

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ... learn more about HubSpot Service Hub

Precursive is the all-in-one project platform for Customer Success and Professional Services on Salesforce. Get, grow and retain customers with easy-to-use apps for project management, resource management, and professional services automation (PSA). Precursive is an integral part of our internal workflow, which enables us to effectively manage projects throughout the lifecycle of our clients. ... learn more about Taskfeed

UserGuiding is a results-oriented and user-friendly onboarding guides and walkthroughs creator and manager. This allows you to assist your new users to perform and complete their tasks efficiently and adroitly. Furthermore, this lets them gain in-depth knowledge about your web application or programs as they go. Apart from being built with the ease of use of end users in mind, UserGuiding is al... learn more about UserGuiding

The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con... learn more about SmartKarrot

Preferred Market Solutions, LLC. is a leading provider of Customer Engagement Software and Loyalty Programs throughout the United States, Canada and abroad. We offer cutting-edge systems and marketing services to businesses world-wide. Our Preferred Patron™ loyalty platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail,... learn more about Preferred Patron

Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service... learn more about Froged

Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and easily track the performance & other metrics. By using Helpwise Shared Inbox, your team will not only get highly productive but customers or prospective leads will get their replies quickl... learn more about Helpwise

Ivinex CRM is a cloud-based solution that can be scaled to meet the business needs of any company. Flexible platform that provides sales and customer service functionality: forecasting, lead management, call center, surveys, and more. ... learn more about Ivinex CRM

Planhat is a Customer Success Platform focused on making Customer Success simple. Planhat is beautiful and easy to use. It brings all your customer data together in one place, helping you understand user behaviour, create best practice workflows & automate time-sapping tasks. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality & features you would expect in a... learn more about Planhat

Improve services delivery to maximize revenue by aligning sales, services, and success teams on the platform that matters, Salesforce. Customer success starts with customer onboarding. Use repeatable playbooks for implementations to onboard customers faster, all within Salesforce. Mobilize teams quickly, schedule resources, and make better use of your capacity. Plan, track and forecast your team's... learn more about Precursive

The best online community software to build the community; inSided is a community platform enables conversation across all channels and it will be helpful to the customers to get valuable advice anytime, anywhere. The user can also increase traffic with user-generated content through the software. The user can catch everything to build engaging community platform through inSided. With the help of ... learn more about inSided

Pendo helps product teams deliver the value users want, even as their needs evolve. Communicate with your customers where they live. Combine product engagement, surveys, and feedback to maximize customer retention. Optimize trial conversions and user onboarding in-product. ... learn more about Pendo Platform

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use, and offer quick returns on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world. Freshdesk - Cust... learn more about Freshsuccess

CustomerSuccessBox is an AI-powered customer success platform for B2B SaaS. CustomerSuccessBox is an Outcome-Driven customer success platform that helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis, and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain custome... learn more about CustomerSuccessBox

Predict user behavior. Create winning experiences. With UserIQ, you’ll finally prove that customer success is company success. The one platform you need to do customer success right: engage, measure, teach, learn. Data-driven automation takes care of the busy work so you can focus more time on scaling and building a better future for your customers. Predict user behavior. Create winning experien... learn more about UserIQ

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and per... learn more about ChurnZero

Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to r... learn more about TOTANGO

Textline gives you a platform to text directly with your customers. Have the freedom to multitask, respond as a team and quickly resolve customer issues and new sales. Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workfl... learn more about Textline

Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support, or billing automatically and presents all relevant customer success KPIs and client interactions in an easy-to-understand dashboard. For low-touch workfl... learn more about Custify

We use machine learning to detect when a customer is at risk of churn. We aggregate all the available data and capture every change in customer's behavior. We give you a complete overview of all your customers: scores, risk profile, satisfaction, trends, and signals. We are available on the Intercom app store. You can connect your Intercom with Nalia and we'll show customer's scores right within I... learn more about Nalia

Data import should be simple, even for enterprise customers with complex needs. Create a collaborative workspace with your customer in minutes, no code required, with Flatfile Concierge. Create a delightful data import experience for your customers without weeks of development and implementation. Try for free. Flatfile (flatfile.io) was built to transform the data import experience from painful to... learn more about Flatfile

All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Deliver a consistent customer experience by defining, managing, and measuring your methodology for driving success. Get more predictability into your revenue by managing everything in one place (subscriptions, renewals, expa... learn more about Client Success

Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Previously, our founder built an effective Customer Success organization for one of the fastest-growing cloud companies in the world. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can p... learn more about Catalyst

Canvisi monitors and leverages user behavior to help you identify who's engaged, and who's about to churn. Prioritize your outreach, getting the most productivity from your team. Canvisi empowers Customer Success teams to grow revenue & reduce churn at scale. Our platform analyzes user behavior to determine the health of your customers. Leave behind traditionally lagging metrics and build a truly ... learn more about Canvisi

You can create an Arrows success plan in just a few minutes. You can even send one to your first customer this afternoon. No setup or integrations required. It’s so easy, your team can launch a new and improved onboarding process today. Arrows are purpose-built to help your team handle high-touch onboarding. It solves all the common problems customer success teams encounter. Take all those sprea... learn more about Arrows

Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. What makes AnswerDash predictive self-service better than the rest? The predictive bit is our sec... learn more about AnswerDash

Akita is an innovative Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. We connect the cloud-based software-as-a-service applications business use and aggregate data in real-time. This allows us to provide Customer Success Managers with a comprehensive history of their customer relationships spanning every department in their organization. C... learn more about Akita

Health scores and tailored insights help your team to cultivate and maintain high-precision customer relationships. A unified view of CRM, Support, Billing, Email, Marketing, Usage, and Outcome Data. Manage the entire customer lifecycle across your organization. Close the loop with reporting and analytics about customers, teams, processes, and products. Amity provides the world’s most powerful C... learn more about Amity

Make it easy for customers to do business with you by delivering an unbelievable email experience. Simplify scheduling for customer account reviews and support meetings. Automate your follow-up. If you’re anything like us, you spend most of your day in front of a computer. And you’re probably spending a lot of time (too much time) outside of your core area of expertise. You’re not alone. Get... learn more about Mixmax

MetaCX transforms how suppliers and buyers collaborate and win together with shared success plans backed by live performance data. By creating shared spaces that allow suppliers and buyers to define and measure outcomes, MetaCX helps align sales, success, account management, and delivery teams around the real business impact that customers can see. Conventional customer success platforms keep CSMs... learn more about metacx

Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and maintaining a healthy customer success strategy. Aside from best in class customer service, your Kilterly subscription includes Unlimited onboarding & retention campaigns, Unlimited surveys including ... learn more about Kilterly

The OnlyBoth Benchmarking Engine is breakthrough automation. A.I. enables new valuable applications where benchmarking's usual flaws go away. The OnlyBoth Benchmarking Engine is breakthrough automation. A.I. enables new valuable applications where benchmarking's usual flaws go away. OnlyBoth Inc. uses AI to rethink and automate performance comparison and benchmarking, bringing unprecedented transp... learn more about OnlyBoth

Quala is the fastest, most intuitive Customer Success Platform. Our platform combines quantitative data with qualitative CSM sentiment to deliver a better health score on day one. With Quala, there are zero admins needed, zero annoying training sessions, and zero months to onboard. The days of standing up complex and chaotic dashboards are gone. We built Quala after buying customer success tech fo... learn more about Quala

Salesmachine empowers your sales and success teams with actionable product usage insights and automation to grow your business. Salesmachine identifies risks and opportunities based on product usage and customer data to help your customer success team engage with your customers at the right time. Your sales team waste time on unqualified leads. Salesmachine allows you to focus on the best trials b... learn more about Salesmachine

Customer Success and actionable data platform that, through technology, helps you build trusting relationships between your company and your customers. We know that each company has its particularities and SenseScore is 100% customized for your scenario and business needs. We take into account the main indicators to calculate your customer’s health. This way, you anticipate risks and identify op... learn more about SenseData

Strikedeck - Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity. Take advantage of the robust toolkit of surveys, emails, tasks, and automated workflow recipes & playbooks that standardize best practices for customer communication. Customize your display with ... learn more about Strikedeck

We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy. Better insights drive better engagement with your customers and across your organization. Gain insights on all aspects of customers, segments, usage, product adoption, and your teams. Increase retention and reduce the risk of churn with proactive monitoring and action. Identify new & bigger... learn more about Success4

Establish a common “language” to improve efficient and effective collaboration. Map out how your solutions are aligned to customer’s goals. Structured, logical, and easy to implement the framework. Improve critical thinking and depth of understanding. Easily capture and visualize strategic priorities and pains. Efficiently and effectively, communicate and validate understanding. Highlight po... learn more about Tilkon

Customer success starts with product success. Analyze every interaction users have with your product and create custom metrics to measure your unique value. It should take minutes to test out new products - not weeks. Leverage our one-click integrations to popular product analytics tools, or send product events directly to us using our Javascript API. Customers renew when they experience recurring... learn more about Vitally

WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. WalkMe's Walk-Thru’s are automatically overlaid on the UI itself, adapting themselves to changing layouts and element positions, and do not require any agent, playe... learn more about WalkMe

The Value Management Office (VMO) from Ecosystems has a primary goal: to empower sales and marketing professionals to convey the unique benefits and value of their products and services to customers, with quantified insight, research, and analysis. Our software platform promotes interactive conversations for improving the performance of your marketing, sales, and customer success teams. The Ecosys... learn more about Value Management Office

This is among the best customer success tools available on the market now and provides VPs of Customer Success and SVPs of Customer Success with the visibility they need to ensure the promises made in the sales cycle are achieved and essentially kept through treating customer value as a strategic asset. This ensures product adoption and moreover helps the customer success leader to provide powerfu... learn more about ValueCloud