Customer Success Software
Are you looking for a reliable customer success software to manage your customers? GoodFirms presents here a carefully handpicked list of the best customer success platforms. The customer success management software listed here enable account management, alerts/notifications, communication management, customer engagement, customer lifecycle management, health score, onboarding, revenue management, reporting, analytics, task management, and more on a unified platform. To find the perfect customer success manager tools, explore this list of the best CSM software. Also, leverage filters for features, business size, pricing model, deployment type, and check the verified user reviews for the top customer success software listed here.
Listed Top Customer Success Platforms | Best Customer Success Tools
-
LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent
LiveAgent Reviews
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
reviewed by: Jeroen van Gils, Founder & CEO at LiFi.coEntry Level PriceFree versionFree TrialAvailablePricing TypeFree5% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Accounting
-
Apparel-fashion
-
Automotive
-
Banking
-
Entertainment
-
Hospital-health-care
-
Human-resources
-
Leisure-travel
-
Marketing-advertising
-
Real-estate
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithA great all-in-one platform
Magdalena Markov25/7 in the air!
Milica TalevaReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
-
Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support
Zendesk Support Reviews
Zendesk's intuitive design makes it easy for our team to navigate
reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at AdsellrEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor5% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
The platform offers a high degree of personalization in managing workflows
Diana Stepanova, Operations Director at MonitaskCloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel, Co-founder at Any Software ToolsZendesk helps us to manage customer support inquiries easily
Matt Bailey, Founder and Lead Instructor at SiteLogicMarketingReview Summary
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Agile CRM is an all-in-one customer relationship management software that automates sales, marketing, and service under one platform. The free version of this affordable next-generation cloud-based SaaS CRM software can be best ... read more about Agile CRM
Agile CRM Reviews
Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.
reviewed by: Anonyms UserEntry Level Price$9.99 Per MonthFree TrialN/APricing TypePer User10% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Marketing-advertising
-
Retail
-
Wholesale
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.
Anonyms UserAgile CRM is an Affordable, Easy-to-Use Platform and has been great for building our business
Jorge Vivar, Creative Director at ModeDecent CRM
Robin Jennings, Internet Marketing/ Web Consultant at We Push ButtonsReview Summary
It is one of the best and easy-to-use tools that allow automating complicated tasks that are helpful for the marketing sector like automating emails and appointment scheduling. It has more knowledge-based functionalities and features like building landing pages, generating reports, capturing forms and customers data precisely and some more features can be added after upgrading to another plan. They provided online training videos to support our work process. Overall, it is a great marketing tool to boost the sales of businesses.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$9.99 Per Month -
Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet ... read more about Intercom
Intercom Reviews
I will highly recommend it due to its ease-of-use and great compatibility.
reviewed by: Daniela Sawyer, Founder at FindPeopleFastEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Reporting & Analytics
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
Michael HudsonHighly recommended!
Malte Scholz, Co-Founder at AirfocusSuitable for small businesses
Momchil, Marketing Manager at CodegiantReview Summary
I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio
Tidio Reviews
One of my favorite apps to use!
reviewed by: Crystal DiazEntry Level Price$0 Per MonthFree Trial7 DaysPricing TypeFlat Rate10% in Customer Success SoftwareFeatures
- Account Management
- Customer Lifecycle Management
- Health Score
- Onboarding
- Reporting & Analytics
- Task Management
- AI Features
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Computer-games
-
Computer-software
-
Consumer-electronics
-
Consumer-goods
-
Consumer-services
-
Cosmetics
-
Financial-services
-
Gambling-casinos
-
Health-wellness-fitness
-
Higher-education
-
Restaurants
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Center
-
Youtube
-
Developers
-
Case Studies
-
Blog
-
Academy
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Starter$29 Per MonthGrowth$59 One-timePlus$749.00 Per MonthPremium$2999 Per MonthIntegration
Integrated With
- Zendesk Sell
- Zendesk Support
- HubSpot CRM
- Salesforce CRM
- Shopify
- Wordpress
- WooCommerce
- Zoho Desk
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Brevo
- Drupal
- Drupal Commerce
- Ecwid
- Google Analytics
- Klaviyo
- Omnisend
- Zapier
-
Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
Gainsight CS Reviews
Versatile tool with a good customer support
reviewed by: Tal AdmonEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport
TeamSupport Review
TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses.
reviewed by: Marvin TilleryEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor25% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
Key Details
Industries
-
Computer-software
-
Financial-services
-
Hospitality
-
Information-technology-services
-
Internet
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
-
Creatio CRM tool is designed to serve mid-size and large enterprises specifically. This cloud-based CRM tool is a no-code platform best utilized to automate CRM workflow. The CRM software has key modules ... read more about CRM Creatio
CRM Creatio Review
One of the best CRM I have used till now.
reviewed by: Anonyms UserEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor25% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Revenue Management
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Banking
-
Financial-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
Case Studies
-
Whitepapers
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
-
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.
HubSpot Service Hub Review
HubSpot Service Hub is a robust live chat software that allows you to chat with customers and leads on your own website.
reviewed by: Sadie AndrewsEntry Level PriceFree versionFree TrialAvailablePricing TypeFree33% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service
Froged Review
Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle.
reviewed by: Laurel KirkEntry Level PriceFree versionFree TrialAvailablePricing TypeFree20% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Operations Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
- The Akita Customer Success Platform helps growing SaaS companies eliminate churn, maximize retention and grow revenues from existing customers. - This is achieved by providing super-simple tools to centralize all customer ... read more about Akita Customer Success Platform
Akita Customer Success Platform Review
really great
reviewed by: Barry Jones at PatchplannerEntry Level PriceContact vendorFree Trial14 DaysPricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Customer Engagement
- Health Score
- Onboarding
- Task Management
Key Details
Industries
-
Computer-software
-
Internet
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Email
- Chat
-
Weekdays
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Integration
Integrated With
- Salesforce CRM
- HubSpot CRM
- Pipedrive
- Zendesk Support
- Intercom
- Chargebee
- Stripe Billing
- Jira
- Freshdesk
- Recurly
- SurveyMonkey
- Segment
- Delighted
- AskNicely
- Qualtrics
- Drift
- ActiveCampaign
- Basecamp
- Capsule CRM
- Close
-
Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can ... read more about Tribe
Tribe Review
A great platform to engage plentiful users and partners and make them stay
reviewed by: Werner Jorgensen , Marketing & Sales expert at TooletoEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Operations Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Impress your customers and make it easier for them to reach out to you. Sunshine gives your developers everything they need to build custom experiences on your mobile, web or social apps. ... read more about Zendesk Guide
Entry Level PriceContact vendorFree Trial14 DaysPricing TypePer User20% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Education-management
-
Electrical-electronic-manufacturing
-
Information-services
-
Information-technology-services
-
Retail
-
Telecommunications
-
Transportation-trucking-railroad
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Precursive is the all-in-one project platform for Customer Success and Professional Services on Salesforce. Get, grow and retain customers with easy-to-use apps for project management, resource management, and professional services automation (PSA). ... read more about Taskfeed
Entry Level Price$40 Per MonthFree Trial14 DaysPricing TypeFlat Rate50% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Revenue Management
- Operations Management
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Chat
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$40 Per Month -
UserGuiding is a results-oriented and user-friendly onboarding guides and walkthroughs creator and manager. This allows you to assist your new users to perform and complete their tasks efficiently and adroitly. Furthermore, this ... read more about UserGuiding
Entry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor50% in Customer Success SoftwareFeatures
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an ... read more about SmartKarrot
Entry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor20% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
Support
- Phone
Knowledge Base
-
Video Guides
-
Webinars
-
Infographics
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and ... read more about Helpwise
Entry Level Price$12 Per YearFree Trial14 DaysPricing TypeFlat Rate20% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Task Management
Key Details
Industries
-
Accounting
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$12 Per Year -
Ivinex CRM is a cloud-based solution that can be scaled to meet the business needs of any company. Flexible platform that provides sales and customer service functionality: forecasting, lead management, call center, ... read more about Ivinex CRM
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Customer Success SoftwareFeatures
- Communication Management
- Customer Engagement
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
-
Linux
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
Planhat is a Customer Success Platform focused on making Customer Success simple. Planhat is beautiful and easy to use. It brings all your customer data together in one place, helping you understand ... read more about Planhat
Entry Level Price$750 Per MonthFree TrialN/APricing TypeFlat Rate50% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Infographics
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$750 Per Month -
Improve services delivery to maximize revenue by aligning sales, services, and success teams on the platform that matters, Salesforce. Customer success starts with customer onboarding. Use repeatable playbooks for implementations to onboard ... read more about Precursive
Entry Level Price$40 Per MonthFree Trial14 DaysPricing TypeFlat Rate6% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Customer Engagement
- Onboarding
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Construction
-
Education-management
-
Government-administration
-
Hospital-health-care
-
Human-resources
-
Marketing-advertising
-
Nonprofit-organization-management
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blogs
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$40 Per Month -
CallMiner Coach aggregates insights from conversations, identifying which individuals are effective based on customized manual or automated scoring criteria. By deeply understanding agent and customer interactions, supervisors can identify performance trends, target ... read more about CallMiner Eureka
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
Key Details
Industries
-
Banking
-
Financial-services
-
Information-services
-
Information-technology-services
-
Retail
-
Wholesale
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
Case Studies
-
Whitepapers
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
The best online community software to build the community; inSided is a community platform enables conversation across all channels and it will be helpful to the customers to get valuable advice anytime, ... read more about inSided
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Knowledge Base
-
Help Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Pendo helps product teams deliver the value users want, even as their needs evolve. Communicate with your customers where they live. Combine product engagement, surveys, and feedback to maximize customer retention. Optimize ... read more about Pendo Platform
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Customer Success SoftwareFeatures
- Customer Engagement
- Onboarding
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use, and ... read more about Freshsuccess
Entry Level Price$79 Per MonthFree TrialN/APricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$79 Per Month -
CustomerSuccessBox is an AI-powered customer success platform for B2B SaaS. CustomerSuccessBox is an Outcome-Driven customer success platform that helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer ... read more about CustomerSuccessBox
Entry Level Price$499 Per MonthFree TrialN/APricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Onboarding
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$499 Per Month -
Predict user behavior. Create winning experiences. With UserIQ, you’ll finally prove that customer success is company success. The one platform you need to do customer success right: engage, measure, teach, learn. Data-driven ... read more about UserIQ
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Engagement
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero ... read more about ChurnZero
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities ... read more about TOTANGO
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree33% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Whitepapers
Packages
Pricing Type
-
Free
Payment Frequency
-
Quote Based
-
Free
-
Textline gives you a platform to text directly with your customers. Have the freedom to multitask, respond as a team and quickly resolve customer issues and new sales. Use SMS and make ... read more about Textline
Entry Level Price$59.97 Per MonthFree Trial14 DaysPricing TypeFlat Rate50% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Task Management
Key Details
Industries
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$59.97 Per MonthIntegration
Integrated With
- Salesforce CRM
- Pipedrive
- Help Scout
- Vonage Communications
- Zapier
- Shopify
- Zendesk Sell
-
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from ... read more about Custify
Entry Level Price$199 Per MonthFree TrialN/APricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Engagement
- Health Score
- Onboarding
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$199 Per Month -
We use machine learning to detect when a customer is at risk of churn. We aggregate all the available data and capture every change in customer's behavior. We give you a complete ... read more about Nalia
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Data import should be simple, even for enterprise customers with complex needs. Create a collaborative workspace with your customer in minutes, no code required, with Flatfile Concierge. Create a delightful data import ... read more about Flatfile
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Engagement
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Deliver a consistent customer ... read more about Client Success
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor50% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Customer Engagement
- Health Score
- Onboarding
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Previously, our founder built an effective Customer Success organization for one of the fastest-growing ... read more about Catalyst
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Canvisi monitors and leverages user behavior to help you identify who's engaged, and who's about to churn. Prioritize your outreach, getting the most productivity from your team. Canvisi empowers Customer Success teams ... read more about Canvisi
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Engagement
- Health Score
- Revenue Management
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
You can create an Arrows success plan in just a few minutes. You can even send one to your first customer this afternoon. No setup or integrations required. It’s so easy, your ... read more about Arrows
Entry Level Price$39 Per MonthFree TrialN/APricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Quote Based
Available Packages
Standard$39 Per Month -
Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized ... read more about AnswerDash
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor50% in Customer Success SoftwareFeatures
- Communication Management
- Customer Engagement
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Health scores and tailored insights help your team to cultivate and maintain high-precision customer relationships. A unified view of CRM, Support, Billing, Email, Marketing, Usage, and Outcome Data. Manage the entire customer ... read more about Amity
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor50% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Revenue Management
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Make it easy for customers to do business with you by delivering an unbelievable email experience. Simplify scheduling for customer account reviews and support meetings. Automate your follow-up. If you’re anything like ... read more about Mixmax
Entry Level Price$12 Per MonthFree Trial14 DaysPricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Flat Rate
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
Available Packages
Standard$12 Per Month -
MetaCX transforms how suppliers and buyers collaborate and win together with shared success plans backed by live performance data. By creating shared spaces that allow suppliers and buyers to define and measure ... read more about metacx
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and ... read more about Kilterly
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
The OnlyBoth Benchmarking Engine is breakthrough automation. A.I. enables new valuable applications where benchmarking's usual flaws go away. The OnlyBoth Benchmarking Engine is breakthrough automation. A.I. enables new valuable applications where benchmarking's ... read more about OnlyBoth
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Account Management
- Customer Engagement
- Health Score
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Quala is the fastest, most intuitive Customer Success Platform. Our platform combines quantitative data with qualitative CSM sentiment to deliver a better health score on day one. With Quala, there are zero ... read more about Quala
Entry Level Price$200 Per MonthFree TrialN/APricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Alert/Notification
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$200 Per Month -
Salesmachine empowers your sales and success teams with actionable product usage insights and automation to grow your business. Salesmachine identifies risks and opportunities based on product usage and customer data to help ... read more about Salesmachine
Entry Level Price$75 Per MonthFree Trial14 DaysPricing TypeFlat Rate50% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Revenue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$75 Per Month -
Customer Success and actionable data platform that, through technology, helps you build trusting relationships between your company and your customers. We know that each company has its particularities and SenseScore is 100% ... read more about SenseData
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Strikedeck - Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity. ... read more about Strikedeck
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Health Score
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy. Better insights drive better engagement with your customers and across your organization. ... read more about Success4
Entry Level Price$499 Per MonthFree TrialN/APricing TypeFlat Rate100% in Customer Success SoftwareFeatures
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$499 Per Month -
Establish a common “language” to improve efficient and effective collaboration. Map out how your solutions are aligned to customer’s goals. Structured, logical, and easy to implement the framework. Improve critical thinking and ... read more about Tilkon
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Account Management
- Communication Management
- Customer Engagement
- Onboarding
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Mac
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
Customer success starts with product success. Analyze every interaction users have with your product and create custom metrics to measure your unique value. It should take minutes to test out new products ... read more about Vitally
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Customer Success SoftwareFeatures
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. ... read more about WalkMe
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Customer Success SoftwareFeatures
- Customer Engagement
- Customer Lifecycle Management
- Onboarding
- Task Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
- 1
- 2
Trending insights from GoodFirms
Read all research articles
Know AI CRM to Know Your Customers - Expert Insights from Over 100 CRM Professionals
ABSTRACT: Only if you know your customers can you surpass their expectations. Building and sustaining successful customer relationships is challenging ... Read research article

Top Tips For B2B Event Management: From Registration to Sponsorship
ABSTRACT: Organizing a corporate or B2B event is overwhelming as it typically involves planning several activities and various processes, including bud ... Read research article

How to Rank Higher on Google & AI Search Engines: An Actionable Framework and Holistic Approach
ABSTRACT: Whether customers search via AI search engines like SearchGPT or through Google, the search results will vary majorly depending on the inputs ... Read research article