Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
Core Features
Customer Service Features
  • Alerts/Notifications
  • Feedback Management
  • Live Chat
  • Response Templates
  • Social Media Integration
Customer Success Features
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Revenue Management
Customer Engagement Features
  • Churn Management
  • Feedback Management
  • Reporting/Analytics
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Survey/Poll Management
  • Trend Analysis
Pricing Type
Contact Vendor
Free Version
Payment Frequency
Quote Based
Customer Reviews
4.5 (2 Reviews)

Customer Success and Gainsight

posted on 16/3/21
Overall Gainsight has been a great tool to enhance our Customer Success approach with customers. That being said they are slow to respond to feature requests or implement features from one area of the product to other areas of there product.

Versatile tool with a good customer support

Tal Admon
posted on 8/3/21
We use it to manage our customers life cycle and perform data driven actions. It allows setting up complex workflows that are triggered by external events and powered by data from our internal systems. The support team is always helpful and engaging.
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training
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