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Gainsight CS

4.5 (2 Reviews)|Write a Review|Unclaimed profile

Deployment

WindowsMacWeb-based

Best for

SmallMediumLarge

Overview

About Gainsight CS

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

At a glance

Software information

Industries served, licensing and the support Gainsight CS provides.

Licensing

  • Quote Based

Support

  • Phone
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Review analytics

What customers report

4.5
Based on 2 verified reviews

What users say

Review Analytics of Gainsight CS

Every review is verified through Goodfirms before it's published.

4.52 Verified Reviews
Detailed Reviews of Gainsight CS
Sort ByWrite a Review
Joel PeasleyVerified Review
Posted on Mar 16, 2021

“Customer Success and Gainsight”

Overall rating4.0
Overall Gainsight has been a great tool to enhance our Customer Success approach with customers. That being said they are slow to respond to feature requests or implement features from one area of the product to other areas of there product.
Tal AdmonVerified Review
Posted on Mar 8, 2021

“Versatile tool with a good customer support”

Overall rating5.0
We use it to manage our customers life cycle and perform data driven actions.
It allows setting up complex workflows that are triggered by external events and powered by data from our internal systems.
The support team is always helpful and engaging.

Capabilities

Gainsight CS features

The full feature set, grouped by module.

Customer Service Software

  • Alerts/Notifications
  • Feedback Management
  • Live Chat
  • Response Templates
  • Social Media Integration

Customer Success Software

  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Revenue Management

Customer Engagement Software

  • Churn Management
  • Feedback Management
  • Reporting/Analytics

Customer Experience Software

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Survey/Poll Management
  • Trend Analysis

Plans

Gainsight CS pricing

Free Version
No
Payment Frequency
Quote Based
Vendor pricing page

Media

Screenshots & video

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