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Deliver the Outcomes Your Customers Desire

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
Gainsight
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Media

Gainsight CS Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Feedback Management
  • Live Chat
  • Response Templates
  • Social Media Integration
Focus of Customer Success Feature
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Revenue Management
Focus of Customer Engagement Feature
  • Churn Management
  • Feedback Management
  • Reporting/Analytics
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Survey/Poll Management
  • Trend Analysis

Gainsight CS Pricing

Pricing Type
  • Contact Vendor
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

Gainsight CS Reviews

4.5 2 Reviews
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  • Most Recent
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  • Rating: low to high
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Joel Peasley

Customer Success and Gainsight

Overall Gainsight has been a great tool to enhance our Customer Success approach with customers. That being said they are slow to respond to feature requests or implement features from one area of the product to other areas of there product.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Tal Admon

Versatile tool with a good customer support

We use it to manage our customers life cycle and perform data driven actions. It allows setting up complex workflows that are triggered by external events and powered by data from our internal systems. The support team is always helpful and engaging.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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