Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at GoodFirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

Rankings updated: May 16, 2025

List of Best Customer Experience platforms | Best CEM Software

281 Software
  • Luigis Box

    4.9 31 Reviews Verified

    Luigi's Box, a repeatedly awarded "easiest to use" solution, offers advanced features for all industries. Noted collaborations with brands like O2 and Dr.Max have boosted search usage and conversions by hundreds of ... read more about Luigis Box

    What users say

    A handy tool to improve your website's search engine reviewed by: Artur Niewiadomy, E-marketing coordinator at Cyfrowe.pl
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    34% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Reporting & Analytics

    Key Details

    Industries
    • Apparel-fashion
    • Automotive
    • Commercial-real-estate
    • Computer-games
    • Computer-hardware
    • Computer-software
    • Consumer-electronics
    • Food-beverages
    • Furniture
    • Health-wellness-fitness
    • Information-technology-services
    • Supermarkets
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Weekdays
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Blogs
    • Features
    • Case Studies
    • Integrations

    Reviews

    What User‘s Say
    Great tool for product search improvement
    Andrej Petričko, Full-stack Developer at SoftPoint s.r.o.
    Very good and functional product. Increased sales and good response from customers.
    Mário Németh, Chief Marketing Officer at Eaglewings, s.r.o.
    This tool is easy to use with our e-commerce website.
    william berthoud
    Review Summary
    We use Luigi's Box search engine tool to help our customers find what they search for, or give them similar products. Also we use it to recommend related products at product detail. The integration is very easy and intuitive, they provide good documentation, web managing tool where you are also able to find some live shop search analytics.
    Andrej Petričko
    Andrej Petričko, Full-stack Developer at SoftPoint s.r.o.

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Self-service
    $79 Per Month
    Advanced
    $299 Per Month
    Enterprise
    $999 Per Month

    Integration

    Integrated With
    • Shopify
    • Shoptet
    • Shopware
    • PrestaShop
    • WooCommerce
    • BigCommerce
    • Wordpress
    • Laravel Ecommerce
    • Magento 2 Blog Extension
    • Sitecore
    • Drupal
    • OpenCart
  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    What users say

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    5% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • Dynamics 365

    4.1 17 Reviews Verified

    Dynamics 365 software smartly helps small and medium businesses to function in a hyperconnected way aligning right from customer intake to customer retention. This cloud-based software integrates well with ERP features to ... read more about Dynamics 365

    What users say

    I am having great experience of various CRM for many years, I'd love to chime in! reviewed by: Mike Falahee at Marygrove Awning Co. Michigan
    Entry Level Price
    $65 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    10% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis

    Key Details

    Industries
    • Health-wellness-fitness
    • Hospital-health-care
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Windows
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews

    What User‘s Say
    Smooth integration with almost any tool.
    Vadym Kovalevskyi
    Best CRM and top Microsoft Dyanamics 365 Partners in US
    Pankaj Mishra
    It is a low-code platform that makes it easy to configure needs
    Ronald Ander, CEO at SEOAnt
    Review Summary
    Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
    Vadym Kovalevskyi
    Vadym Kovalevskyi

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Available Packages
    Standard
    $65 Per Month
  • tryvium

    4.4 7 Reviews Verified

    Leveraging the cutting-edge capabilities of AI, our platform revolutionizes the way support is delivered by enabling robust self-service features and providing agents with intelligent tools that ensure unparalleled service quality. With tryvium, ... read more about tryvium

    What users say

    Enhancing Patient Care with Intelligent Contact Solutions reviewed by: Richard Alexander, Java Developer at Broadcast United Solutions
    Entry Level Price
    $3575 Per Month
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    50% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Accounting
    • Automotive
    • Banking
    • Capital-markets
    • Computer-networking
    • Computer-software
    • Hospital-health-care
    • Industrial-automation
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Blog
    • Case Study

    Reviews

    What User‘s Say
    Streamlined Logistics Operations with tryvium
    John Mark, Manager at jordlog
    Streamlining Financial Support with tryvium
    Dario alexander
    Revolutionizing Data Management: How tryvium Transformed Our Analytical Efficiency
    kelvin Raj, Analyst at Kelvianc
    Review Summary
    Using tryvium has been transformative for our business operations. The platform's intuitive interface and robust AI capabilities make managing customer interactions seamless and efficient. We’ve seen significant improvements in response times, customer satisfaction, and operational workflows. While there was a slight learning curve during the initial setup, the support team provided excellent guidance to ensure a smooth transition. Overall, tryvium has empowered us to deliver exceptional service and achieve our business goals effectively.
    John Mark
    John Mark, Manager at jordlog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Available Packages
    Light
    $3575 Per Month
    Essential
    $5242 Per Month
    Advanced
    $7742 Per Month
  • Qualaroo

    4.8 6 Reviews Verified

    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully ... read more about Qualaroo

    What users say

    More than just a survey tool. reviewed by: Sugandh Sharma
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Reviews

    What User‘s Say
    It’s dead-easy to use but expensive.
    Saumya Sharma
    A complete solution in one place.
    David Miller
    Good for quick/rapid feedback mining
    Aniket Ubhe
    Review Summary
    One thing that I would like to say is that even for a technological layman like me, it takes little to no knowledge about softwares or coding to set it up. With the help of it’s built-in survey templates, I have had no problems in implementing it in my firm. Secondly, I would say that it is quite suitable for a medium-sized enterprise and when dealing with a bulk of customers for collecting feedback, Qualaroo makes the overall collection and analysis process very simple. Though one thing that troubles me is the price of the software. Even though I own a medium-sized enterprise, I think paying almost $2,000/year for a feature packed plan is quite expensive.
    Saumya Sharma
    Saumya Sharma

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Available Packages
    Standard
    $25 Per Month
  • Intercom

    4.3 5 Reviews Verified

    Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet ... read more about Intercom

    What users say

    I will highly recommend it due to its ease-of-use and great compatibility. reviewed by: Daniela Sawyer, Founder at FindPeopleFast
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Survey/Poll Management

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
    Michael Hudson
    Highly recommended!
    Malte Scholz, Co-Founder at Airfocus
    Suitable for small businesses
    Momchil, Marketing Manager at Codegiant
    Review Summary
    I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
    Michael Hudson
    Michael Hudson

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey video and know the features that appeal the most to your ... read more about WebMaxy Analyzer

    What users say

    WebMaxy is the best tool for session recordings and heatmaps, offering powerful analytics and user feedback tools in a single platform. reviewed by: Ivana Lequenne at Freelancer
    Entry Level Price
    $33 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    33% in Customer Experience Software

    Features

    • Customer Segmentation
    • Feedback Management
    • Multi-Channel Data Collection
    • Reporting & Analytics
    • Survey/Poll Management

    Key Details

    Industries
    • Banking
    • Broadcast-media
    • Computer-network-security
    • Computer-games
    • Computer-software
    • E-learning
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Documentation

    Reviews

    What User‘s Say
    Preferred User Analytics Platform for Obtaining Insightful Data and Metrics
    Nick Contado at The Layout Company
    You can watch your website visitor sessions live and also recordings
    Amruta Relekar
    Best software use at the very best price. Best user behavior analytics tool
    Jean W. at WebMaxy
    Review Summary
    Webmaxy Analyzer is an invaluable tool for marketers. It provides all the necessary analytics to improve user experience and it offers the unique ability to view your website from visitors’ perspectives. I highly recommend it to anyone looking for a comprehensive analytics solution.
    Nick Contado
    Nick Contado at The Layout Company

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    PLUS
    $33 Per Month
    BUSINESS
    $99 Per Month

    Integration

    Integrated With
    • Zapier
    • WooCommerce
    • Wix
    • Weebly
    • Webflow
    • Unbounce
    • Squarespace
    • Wordpress
  • Vtiger CRM

    4.5 4 Reviews Verified

    Vtiger is an AI-integrated CRM software for startups and small to medium businesses. The software integrates easily with other tools to align all your teams under one dashboard at every stage in ... read more about Vtiger CRM

    What users say

    And All-in-One CRM and Support Suite reviewed by: Jose Quintero, Support Services Manager at GB Advisors, Inc.
    Entry Level Price
    $12 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    0% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Operations Management
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Computer-software
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Great product for all valuable business. !!
    Avinash Yaduka, Director at YADUKA GROUP
    One Stop solution for Growing Companies
    Saurabh Saxena, Product Operations & Marketing at InterviewBit
    VTiger CRM Review
    Abhinav Mahajan, Co-founder at Helfis
    Review Summary
    It is an amazing product where all Sales, Project and service can be maintained very well. It help all roles of organisation.
    Avinash Yaduka
    Avinash Yaduka, Director at YADUKA GROUP

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    One Growth
    $12 Per Month
    One Professional
    $30 Per Month
    One Enterprise
    $42 Per Month
  • Genesys

    4.5 4 Reviews Verified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    What users say

    Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    10% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews

    What User‘s Say
    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Great Call Center phone systems
    Richard Oberle
    Genesys Cloud - all the technology and know-how under one roof!
    Robert Wakefield-Carl
    Review Summary
    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Packages

    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • Workhub Tasks

    4.5 4 Reviews Verified

    WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks

    What users say

    All-in-one and excellent help desk ticketing system. I absolutely love it! reviewed by: Sirina Dany
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Customer Experience Software

    Features

    • Dashboard
    • Knowledge Management
    • Reporting & Analytics

    Key Details

    Industries
    • Computer-software
    • Consumer-services
    • Education-management
    • E-learning
    • Entertainment
    • Events-services
    • Executive-office
    • Facilities-services
    • Security-investigations
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Reviews

    What User‘s Say
    Effective task management system for your organization
    Anonymous
    All-in-one and excellent help desk ticketing system. I absolutely love it!
    Abdul Rehman, Marketing Executive at Coeus Solutions
    One of the best software for task management and employees collaboration
    Umar Saleem at R-act
    Review Summary
    Absolutely love it! I sincerely appreciate the effort put into it. It aids me in keeping everything organized and separated by category. I can easily track the records and verify the status of pending tickets
    Anonymous
    Anonymous

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $39 Per Month
  • NextLevel.AI

    5.0 3 Reviews Verified

    NextLevel.AI is a set of human-like, fully adaptable AI voice agents that optimize workflows, enhance customer experiences, and deliver deep, actionable insights. Whether for enterprises, startups, or small businesses, this powerful solution ... read more about NextLevel.AI

    What users say

    The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week. reviewed by: David
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    3% in Customer Experience Software

    Features

    • AI Features

    Key Details

    Industries
    • Animation
    • Automotive
    • Banking
    • Commercial-real-estate
    • Education-management
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Human-resources
    • Marketing-advertising
    • Pharmaceuticals
    • Real-estate
    • Retail
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person

    Reviews

    What User‘s Say
    Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.
    Christian Bluemlein
    Revolutionizing Business Operations with AI-Powered Assistance
    Mark Stevenson, Chief Operating Officer at InnovateTech Solutions
    Review Summary
    Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time.
    Christian Bluemlein
    Christian Bluemlein

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • Front

    4.3 3 Reviews Verified

    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front

    What users say

    A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly. reviewed by: Austin Bowman
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    17% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Operations Management
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Industries
    • Computer-network-security
    • Computer-software
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Webinars
    • Case Studies

    Reviews

    What User‘s Say
    It helps us in managing our workload and respond quickly to customer requests
    Davin Joseph, CEO at My Enamel Pins
    As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
    Patrick Crane, CEO at Love Sew
    Review Summary

    Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

    Davin Joseph
    Davin Joseph, CEO at My Enamel Pins

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $9.00 Per Month
  • Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio

    What users say

    One of my favorite apps to use! reviewed by: Crystal Diaz
    Entry Level Price
    $0 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    10% in Customer Experience Software

    Features

    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Text Analysis
    • Trend Analysis
    • AI Features

    Key Details

    Industries
    • Banking
    • Business-supplies-equipment
    • Computer-games
    • Computer-software
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Financial-services
    • Gambling-casinos
    • Health-wellness-fitness
    • Higher-education
    • Restaurants
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Center
    • Youtube
    • Developers
    • Case Studies
    • Blog
    • Academy

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Starter
    $29 Per Month
    Growth
    $59 One-time
    Plus
    $749.00 Per Month
    Premium
    $2999 Per Month

    Integration

    Integrated With
    • Zendesk Sell
    • Zendesk Support
    • HubSpot CRM
    • Salesforce CRM
    • Shopify
    • Wordpress
    • WooCommerce
    • Zoho Desk
    • WhatsApp
    • Instagram
    • ActiveCampaign
    • Adobe Commerce
    • Agile CRM
    • Brevo
    • Drupal
    • Drupal Commerce
    • Ecwid
    • Google Analytics
    • Klaviyo
    • Omnisend
    • Zapier
  • Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social ... read more about Sprinklr

    What users say

    Sprinklr is flexibility to use and helps in gathering insights by analyzing case data reviewed by: Ashley Amor, Co-founder at People Find Fast
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based

    Integration

    Integrated With
    • Adobe Analytics
  • Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform ... read more about Qualtrics

    What users say

    Overall, great software reviewed by: Jeanette Høj Jensen
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Computer-software
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • Weekdays
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

    What users say

    Versatile tool with a good customer support reviewed by: Tal Admon
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Predictive Analytics
    • Survey/Poll Management
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    What users say

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Pricing Type
    Per User
    10% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Reporting & Analytics

    Key Details

    Industries
    • Apparel-fashion
    • Automotive
    • Banking
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Education-management
    • E-learning
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Individual-family-services
    • Marketing-advertising
    • Oil-energy
    • Real-estate
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Basic
    $7 Per Month
    Professional
    $12.75 Per User
    Enterprise
    $20 Per User

    Integration

    Integrated With
    • Zoho CRM
    • Zoho Analytics
    • Zoho Desk
    • Zoho Campaigns
    • Zoho Sites
    • Zoho Mail
    • Zoho Assist
    • Zoho Flow
    • Wordpress
    • Telegram
    • Blogger
    • Unbounce
    • Wix
    • Shopify
    • Intuit Mailchimp
    • Clearbit
    • Salesforce CRM
    • Google Analytics
    • Kissmetrics
  • Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, ... read more about Dixa

    What users say

    Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service. reviewed by: Caesar Austin
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    • Transportation-trucking-railroad
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

    Integration

    Integrated With
    • Ada
    • Shopify
    • WooCommerce
    • Zoho Analytics
  • Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of ... read more about Gladly

    What users say

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support. reviewed by: Justine Snee
    Entry Level Price
    $180 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Banking
    • Business-supplies-equipment
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $180 Per Month
  • Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages ... read more about Birdeye

    What users say

    Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands. reviewed by: Ryan Trivett
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Automotive
    • Commercial-real-estate
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Insurance
    • Marketing-advertising
    • Real-estate
    • Restaurants
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation ... read more about Podium

    What users say

    Podium is a webchat that allows us to contact and chat with customers in real-time which is helpful for our business to stand out online. reviewed by: Marlon Stokes
    Entry Level Price
    $289 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    5% in Customer Experience Software

    Features

    • Action Management
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Marketing-advertising
    • Public-relations
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $289 Per Month
  • Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines ... read more about Influitive

    What users say

    Influitive, your customer's experience is important reviewed by: Ernesto Marengo Palomino
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Operations Management
    • Survey/Poll Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • AI is here to stay. Optimize costs and increase service efficiency with our no-code automation and chatbot features. Now also available with GPT-4 integration. The prime time to engage customers is when ... read more about Userlike

    What users say

    Userlike is the leading software for live chat software that offers professional chat software for websites. reviewed by: Luna Carpenter
    Entry Level Price
    $90 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Experience Software

    Features

    • Action Management
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Survey/Poll Management
    • Trend Analysis

    Key Details

    Industries
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $90 Per Month

    Integration

    Integrated With
    • ChatGPT
  • Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the ... read more about Quiq

    What users say

    Quiq is a leading customer service messaging platform designed to connect consumers with enterprises. reviewed by: Gary Hunt
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis

    Key Details

    Industries
    • Financial-services
    • Hospitality
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

    What users say

    Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    20% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Survey/Poll Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting ... read more about Thought Industries

    What users say

    It provides a cloud-based customer training platform which meets the needs of businesses reviewed by: Tiffany Payne, Head of content at PharmacyOnline
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask ... read more about SurveyMonkey

    What users say

    Great Product With Appalling Policies reviewed by: Chuck Flacks
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
  • SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Customer Experience Software

    Features

    • Action Management
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Available Packages
    Standard
    $49 Per Month
  • SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with ... read more about SurveySparrow

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Survey/Poll Management

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $19 Per Month
  • piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires ... read more about piHappiness

    Entry Level Price
    $49.99 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Infographics
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $49.99 Per Month
  • Conversocial enables brands to deliver seamless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners ... read more about Conversocial

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and ... read more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
  • Kademi is enterprise software that enables brands and digital agencies to create highly customised business tools in very short time-frames. With over 25 integrated Apps from training to rewards, email automation and ... read more about Kademi

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Sentiment Analysis
    • Survey/Poll Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share ... read more about Pobuca Connect

    Entry Level Price
    $2.5 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Available Packages
    Standard
    $2.5 Per Month
  • ThinkOwl is an Artificial intelligence based, next-generation service-desk software that combines human and machine learning. It leverages your agents' productivity to the maximum by intelligent automation. ThinkOwl empowers your organization to enhance ... read more about ThinkOwl

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering ... read more about Kustomer

    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Text Analysis

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $89 Per Month
  • 3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable ... read more about 3C Logic

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Action Management
    • Dashboard
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • Technology will always be evolving, but engagement is timeless. Engaged customers generate more revenue and often become your advocates. At Right On Interactive, we’ve seen profitable growth sustained when marketers view engagement ... read more about Customer Lifecycle Marketing

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Predictive Analytics
    • Reporting & Analytics
    • Survey/Poll Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • GatherUp is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather customer feedback and reviews into one place to drive sales up for your business. ... read more about GatherUp

    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Experience Software

    Features

    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Sentiment Analysis
    • Survey/Poll Management

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Available Packages
    Standard
    $99 Per Month

    Integration

    Integrated With
    • Salesforce CRM
    • HubSpot CRM
    • Intuit Mailchimp
    • Constant Contact
    • QuickBooks Online
    • Zapier
  • Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Experience Software

    Features

    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinar

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands to listen, ... read more about ReviewTrackers

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Text Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an ... read more about SmartKarrot

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    Knowledge Base
    • Video Guides
    • Webinars
    • Infographics
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Chekkit Review Management helps local businesses get hundreds of reviews on Google, Facebook, RateMDs, and many more. The Chekkit platform makes it easy to ask your customers for a review, track your ... read more about Chekkit Reviews

    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Experience Software

    Features

    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Industries
    • Consumer-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $99 Per Month
  • Customer Alliance is a 360 reputation management software tailored for the hospitality industry that facilitates the analysis and collection of reviews through a personalized automatic guest survey. It increases the visibility of ... read more about Customer Alliance

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Trend Analysis

    Key Details

    Industries
    • Consumer-goods
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based

    Integration

    Integrated With
    • BemyGuest
    • Busy Rooms
    • Casablanca
    • Swiss Hotel Software
    • Spotty Wi-Fi
  • eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and ... read more about eGain Solve

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Nuvi provides real-time solutions for enterprise brands to lead rather than react in social and across the web. Nuvi enables organizations the power to own their conversations through industry-leading enterprise solutions for ... read more about NUVI

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Experience Software

    Features

    • Dashboard
    • Operations Management
    • Sentiment Analysis
    • Trend Analysis

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • A Social Listening and Analytics tool with power of 4 products in one.. One tool for everything you need as a brand. Konnect Insights is used by Marketers, Customer Care, Top Management, ... read more about Konnect Insights

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    34% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Reporting & Analytics
    • Survey/Poll Management

    Key Details

    Industries
    • Consumer-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
  • Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence ... read more about Clarabridge

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Experience Software

    Features

    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to get more great reviews and build a great reputation. NiceJob automates your social media marketing using your great ... read more about NiceJob

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    17% in Customer Experience Software

    Features

    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Webinar
    • Case Studies

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment

    Integration

    Integrated With
    • Zapier
  • MomentFeed uniquely manages and automates each of the local-mobile search triggers - consistent and accurate location data management, local social media engagement, and reputation/review management - via its Unified Platform, and helps ... read more about MomentFeed

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Experience Software

    Features

    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Text Analysis

    Key Details

    Industries
    • Marketing-advertising
    • Public-relations
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based

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