Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at GoodFirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

266 Softwares   |  Last updated: Jul 14, 2024
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List of Best Customer Experience platforms | Best CEM Software

  • Luigi's Box, a repeatedly awarded "easiest to use" solution, offers advanced features for all industries. Noted collaborations with brands like O2 and Dr.Max have boosted search usage and conversions by hundreds of ... read more about Luigis Box

    onsite search optrimization reviewed by: Ondřej Štarman, Product Owner at Komerční banka, a.s.
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    34% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Reporting & Analytics

    INDUSTRIES

    • Apparel-fashion
    • Automotive
    • Commercial-real-estate
    • Computer-games
    • Computer-hardware
    • Computer-software
    • Consumer-electronics
    • Food-beverages
    • Furniture
    • Health-wellness-fitness
    • Information-technology-services
    • Supermarkets
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Weekdays

    Training

    • In-person
    • Documentation

    Knowledge Base

    • Blogs
    • Features
    • Case Studies
    • Integrations

    What User‘s Say

    onsite search optrimization
    Ondřej Štarman, Product Owner at Komerční banka, a.s.
    Analytics and conversion rate on fire
    Tomáš Jancík, Head of Customer Experience at Muziker, a.s.
    Robust ecoomerce search solution
    Michal Pekarcik

    REVIEW SUMMARY

    After a few tries of optimizing the onsite search at our website, we gave it a shot with luigis box and implement it as a main tool for internal search at our website. It helped us to solve all the problems with the search. The SW works in default setting very nicely. And the possibility to customize is very good to solve any issues that might occured.
    Ondřej Štarman
    Ondřej Štarman, Product Owner at Komerční banka, a.s.

    Pricing Type

    • Usage Based

    Preferred Currency

    • EUR (€)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Self-service
    $79 Per Month
    Advanced
    $299 Per Month
    Enterprise
    $999 Per Month

    INTEGRATED WITH

    • Shopify
    • Shoptet
    • Shopware
    • PrestaShop
    • WooCommerce
    • BigCommerce
    • Wordpress
    • Laravel Ecommerce
    • Magento 2 Blog Extension
    • Sitecore
    • Drupal
    • OpenCart
  • Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully ... read more about Qualaroo

    More than just a survey tool. reviewed by: Sugandh Sharma
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    33% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    What User‘s Say

    It’s dead-easy to use but expensive.
    Saumya Sharma
    More than just a survey tool.
    Sugandh Sharma
    A complete solution in one place.
    David Miller

    REVIEW SUMMARY

    One thing that I would like to say is that even for a technological layman like me, it takes little to no knowledge about softwares or coding to set it up. With the help of it’s built-in survey templates, I have had no problems in implementing it in my firm. Secondly, I would say that it is quite suitable for a medium-sized enterprise and when dealing with a bulk of customers for collecting feedback, Qualaroo makes the overall collection and analysis process very simple. Though one thing that troubles me is the price of the software. Even though I own a medium-sized enterprise, I think paying almost $2,000/year for a feature packed plan is quite expensive.
    Saumya Sharma
    Saumya Sharma

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free

    AVAILABLE PACKAGES

    Standard
    $25 Per Month
  • Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet ... read more about Intercom

    Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers. reviewed by: Michael Hudson
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Survey/Poll Management

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    What User‘s Say

    Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
    Michael Hudson
    I will highly recommend it due to its ease-of-use and great compatibility.
    Daniela Sawyer, Founder at FindPeopleFast
    Highly recommended!
    Malte Scholz, Co-Founder at Airfocus

    REVIEW SUMMARY

    I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
    Michael Hudson
    Michael Hudson

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey video and know the features that appeal the most to your ... read more about WebMaxy Analyzer

    Preferred User Analytics Platform for Obtaining Insightful Data and Metrics reviewed by: Nick Contado at The Layout Company
    Entry Level Price
    $33 Per Month
    Free Trial
    7 Days
    33% in Customer Experience Software
    • Customer Segmentation
    • Feedback Management
    • Multi-Channel Data Collection
    • Reporting & Analytics
    • Survey/Poll Management

    INDUSTRIES

    • Banking
    • Broadcast-media
    • Computer-network-security
    • Computer-games
    • Computer-software
    • E-learning
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Documentation

    What User‘s Say

    Preferred User Analytics Platform for Obtaining Insightful Data and Metrics
    Nick Contado at The Layout Company
    WebMaxy is the best tool for session recordings and heatmaps, offering powerful analytics and user feedback tools in a single platform.
    Ivana Lequenne at Freelancer
    You can watch your website visitor sessions live and also recordings
    Amruta Relekar

    REVIEW SUMMARY

    Webmaxy Analyzer is an invaluable tool for marketers. It provides all the necessary analytics to improve user experience and it offers the unique ability to view your website from visitors’ perspectives. I highly recommend it to anyone looking for a comprehensive analytics solution.
    Nick Contado
    Nick Contado at The Layout Company

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 7 Days Trial
      (Credit card required)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    PLUS
    $33 Per Month
    BUSINESS
    $99 Per Month

    INTEGRATED WITH

    • Zapier
    • WooCommerce
    • Wix
    • Weebly
    • Webflow
    • Unbounce
    • Squarespace
    • Wordpress
  • Vtiger is an AI-integrated CRM software for startups and small to medium businesses. The software integrates easily with other tools to align all your teams under one dashboard at every stage in ... read more about Vtiger CRM

    Great product for all valuable business. !! reviewed by: Avinash Yaduka, Director at YADUKA GROUP
    Entry Level Price
    $12 Per Month
    Free Trial
    15 Days
    0% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Operations Management
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Computer-software

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    What User‘s Say

    Great product for all valuable business. !!
    Avinash Yaduka, Director at YADUKA GROUP
    And All-in-One CRM and Support Suite
    Jose Quintero, Support Services Manager at GB Advisors, Inc.
    One Stop solution for Growing Companies
    Saurabh Saxena, Product Operations & Marketing at InterviewBit

    REVIEW SUMMARY

    It is an amazing product where all Sales, Project and service can be maintained very well. It help all roles of organisation.
    Avinash Yaduka
    Avinash Yaduka, Director at YADUKA GROUP

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    One Growth
    $12 Per Month
    One Professional
    $30 Per Month
    One Enterprise
    $42 Per Month
  • Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier. reviewed by: Anthony Horton
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    10% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    What User‘s Say

    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Solid products with good support, and the clout behind them to keep developing.
    Kristopher Kauth
    Great Call Center phone systems
    Richard Oberle

    REVIEW SUMMARY

    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Pricing Type

    • Per Feature

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Quote Based
  • WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks

    One of the best software for task management and employees collaboration reviewed by: Umar Saleem at R-act
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    20% in Customer Experience Software
    • Dashboard
    • Knowledge Management
    • Reporting & Analytics

    INDUSTRIES

    • Computer-software
    • Consumer-services
    • Education-management
    • E-learning
    • Entertainment
    • Events-services
    • Executive-office
    • Facilities-services
    • Security-investigations

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guide
    • Video
    • Blog

    What User‘s Say

    Effective task management system for your organization
    Anonymous
    All-in-one and excellent help desk ticketing system. I absolutely love it!
    Sirina Dany
    All-in-one and excellent help desk ticketing system. I absolutely love it!
    Abdul Rehman, Marketing Executive at Coeus Solutions

    REVIEW SUMMARY

    Absolutely love it! I sincerely appreciate the effort put into it. It aids me in keeping everything organized and separated by category. I can easily track the records and verify the status of pending tickets
    Anonymous
    Anonymous

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $39 Per Month
  • Front

    4.3 (3 Reviews) Verified

    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front

    It helps us in managing our workload and respond quickly to customer requests reviewed by: Davin Joseph, CEO at My Enamel Pins
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    17% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Operations Management
    • Survey/Poll Management
    • Text Analysis

    INDUSTRIES

    • Computer-network-security
    • Computer-software
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Webinars
    • Case Studies

    What User‘s Say

    It helps us in managing our workload and respond quickly to customer requests
    Davin Joseph, CEO at My Enamel Pins
    A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.
    Austin Bowman
    As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
    Patrick Crane, CEO at Love Sew

    REVIEW SUMMARY

    Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

    Davin Joseph
    Davin Joseph, CEO at My Enamel Pins

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $9.00 Per Month
  • Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social ... read more about Sprinklr

    Sprinklr is the best because it is able to monitor multiple social media accounts reviewed by: Rohan Kadam, Founder at Biking Know How
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    25% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Blogs
    • On-Site Training

    What User‘s Say

    Sprinklr is the best because it is able to monitor multiple social media accounts
    Rohan Kadam, Founder at Biking Know How
    Sprinklr is flexibility to use and helps in gathering insights by analyzing case data
    Ashley Amor, Co-founder at People Find Fast

    REVIEW SUMMARY

    We Biking Know How have used Sprinklr. It is the best social media management tool. I have also used to automate my social media activities using Sprinklr. Therefore, I would like to share my insights on using Sprinklr for social media management. Firstly the tool has a 30-day free trial, and my company pays $599 per month to operate it. Being such a comprehensive platform, I love several things about Sprinklr; some benefits are being able to monitor multiple accounts and keywords, connecting with over 35 social networks, and bulk-schedule social media posts. The reporting feature of Sprinklr is slightly complicated and can be more intuitive.

    Rohan Kadam
    Rohan Kadam, Founder at Biking Know How

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Quote Based

    INTEGRATED WITH

    • Adobe Analytics
  • Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform ... read more about Qualtrics

    Overall, great software reviewed by: Jeanette Høj Jensen
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    15% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Computer-software
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • Weekdays

    Knowledge Base

    • Help Guides
    • Video
    • Blogs
    • Case Studies

    What User‘s Say

    Not just for surveys
    Astrid Oviedo
    Overall, great software
    Jeanette Høj Jensen

    REVIEW SUMMARY

    I am a professor in a university. I used Qualtrics for my dissertation. I like its seamless integration with SPSS. But Qualtrics is not just for survey or research, I use Qualtrics to do low-stakes learning activities for my course, Nursing Research. The quiz tool on our learning management system does not match the capability of Qualtrics, in my opinion.

    Astrid Oviedo
    Astrid Oviedo

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

    Versatile tool with a good customer support reviewed by: Tal Admon
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Predictive Analytics
    • Survey/Poll Management
    • Trend Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    What User‘s Say

    Customer Success and Gainsight
    Joel Peasley
    Versatile tool with a good customer support
    Tal Admon

    REVIEW SUMMARY

    Overall Gainsight has been a great tool to enhance our Customer Success approach with customers. That being said they are slow to respond to feature requests or implement features from one area of the product to other areas of there product.
    Joel Peasley
    Joel Peasley

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    10% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Reporting & Analytics

    INDUSTRIES

    • Apparel-fashion
    • Automotive
    • Banking
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Education-management
    • E-learning
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Individual-family-services
    • Marketing-advertising
    • Oil-energy
    • Real-estate
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • Weekdays

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Basic
    $7 Per Month
    Professional
    $12.75 Per User
    Enterprise
    $20 Per User

    INTEGRATED WITH

    • Zoho CRM
    • Zoho Analytics
    • Zoho Desk
    • Zoho Campaigns
    • Zoho Sites
    • Zoho Mail
    • Zoho Assist
    • Zoho Flow
    • Wordpress
    • Telegram
    • Blogger
    • Unbounce
    • Wix
    • Shopify
    • Intuit Mailchimp
    • Clearbit
    • Salesforce CRM
    • Google Analytics
    • Kissmetrics
  • Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, ... read more about Dixa

    Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service. reviewed by: Caesar Austin
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    • Transportation-trucking-railroad

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    INTEGRATED WITH

    • Ada
    • Shopify
    • WooCommerce
    • Zoho Analytics
  • Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of ... read more about Gladly

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support. reviewed by: Justine Snee
    Entry Level Price
    $180 Per Month
    Free Trial
    N/A
    10% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Banking
    • Business-supplies-equipment
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $180 Per Month
  • Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages ... read more about Birdeye

    Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands. reviewed by: Ryan Trivett
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    15% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Automotive
    • Commercial-real-estate
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Insurance
    • Marketing-advertising
    • Real-estate
    • Restaurants

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation ... read more about Podium

    Podium is a webchat that allows us to contact and chat with customers in real-time which is helpful for our business to stand out online. reviewed by: Marlon Stokes
    Entry Level Price
    $289 Per Month
    Free Trial
    14 Days
    5% in Customer Experience Software
    • Action Management
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Marketing-advertising
    • Public-relations

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $289 Per Month
  • Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines ... read more about Influitive

    Influitive, your customer's experience is important reviewed by: Ernesto Marengo Palomino
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Operations Management
    • Survey/Poll Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol. But chatbots can be very useful ... read more about Userlike

    Userlike is the leading software for live chat software that offers professional chat software for websites. reviewed by: Luna Carpenter
    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Customer Experience Software
    • Action Management
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Survey/Poll Management
    • Trend Analysis

    INDUSTRIES

    • Nonprofit-organization-management
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the ... read more about Quiq

    Quiq is a leading customer service messaging platform designed to connect consumers with enterprises. reviewed by: Gary Hunt
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

    Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk
    Entry Level Price
    Free version
    Free Trial
    Available
    20% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Reporting & Analytics
    • Survey/Poll Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting ... read more about Thought Industries

    It provides a cloud-based customer training platform which meets the needs of businesses reviewed by: Tiffany Payne, Head of content at PharmacyOnline
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask ... read more about SurveyMonkey

    Great Product With Appalling Policies reviewed by: Chuck Flacks
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    20% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
  • SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    20% in Customer Experience Software
    • Action Management
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free

    AVAILABLE PACKAGES

    Standard
    $49 Per Month
  • SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with ... read more about SurveySparrow

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    20% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Survey/Poll Management

    INDUSTRIES

    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Infographics
    • Case Studies
    • Whitepapers

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $19 Per Month
  • piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires ... read more about piHappiness

    Entry Level Price
    $49.99 Per Month
    Free Trial
    30 Days
    50% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Infographics
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $49.99 Per Month
  • Conversocial enables brands to deliver seamless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners ... read more about Conversocial

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and ... read more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    33% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
  • Kademi is enterprise software that enables brands and digital agencies to create highly customised business tools in very short time-frames. With over 25 integrated Apps from training to rewards, email automation and ... read more about Kademi

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Multi-Channel Data Collection
    • Sentiment Analysis
    • Survey/Poll Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share ... read more about Pobuca Connect

    Entry Level Price
    $2.5 Per Month
    Free Trial
    N/A
    50% in Customer Experience Software
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free

    AVAILABLE PACKAGES

    Standard
    $2.5 Per Month
  • ThinkOwl is an Artificial intelligence based, next-generation service-desk software that combines human and machine learning. It leverages your agents' productivity to the maximum by intelligent automation. ThinkOwl empowers your organization to enhance ... read more about ThinkOwl

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    50% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Dashboard
    • Feedback Management
    • Knowledge Management
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Operations Management
    • Sentiment Analysis
    • Survey/Poll Management
    • Text Analysis
    • Trend Analysis

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering ... read more about Kustomer

    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    25% in Customer Experience Software
    • Action Management
    • Customer Segmentation
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Text Analysis

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Nonprofit-organization-management
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $89 Per Month
  • 3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable ... read more about 3C Logic

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Customer Experience Software
    • Action Management
    • Dashboard
    • Multi-Channel Data Collection
    • Predictive Analytics
    • Sentiment Analysis
    • Text Analysis
    • Trend Analysis

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Android
    • Windows

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
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