Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at GoodFirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

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List of Best Customer Experience platforms | Best CEM Software

  • Qualaroo

    Customer Feedback & Survey Software
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    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti... learn more about Qualaroo

    "More than just a survey tool. "
    Sugandh Sharma
    Entry Level Price
    $25 per Month
    Free Trial
    14 days
    33%

    Category Focus

    Customer Experience Software
  • Vtiger CRM

    Close more deals, boost sales team productivity, and reduce time to make a sale.
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    Vtiger is an easy to use and customisable CRM leveraged by sales teams in over 300,000 companies to boost business revenue and sales performance. Vtiger adds value at all stages of the sales process from helping you capture & identify top leads, nurture deals via automated email & SMS campaigns, collaborate with teammates, analyse & forecast revenue, streamline meetings, spot deals at risk, manage... learn more about Vtiger CRM

    "Great product for all valuable business. !!"
    Avinash Yaduka, Director at YADUKA GROUP
    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Customer Experience Software
  • Genesys

    Simplify your customer support and help desk
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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers... learn more about Genesys

    "Genesys Cloud - all the technology and know-how under one roof!"
    Robert Wakefield-Carl
    Entry Level Price
    $75 per Month
    Free Trial
    30 days
    16%

    Category Focus

    Customer Experience Software
  • Qualtrics CustomerXM

    Turn customers into fanatics
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    Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™ . ... learn more about Qualtrics CustomerXM

    "Overall, great software"
    Jeanette Høj Jensen
    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    20%

    Category Focus

    Customer Experience Software
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire
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    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

    "Versatile tool with a good customer support"
    Tal Admon
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • Intercom

    A new and better way to acquire, engage and retain customers.
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    Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.... learn more about Intercom

    "Suitable for small businesses"
    Momchil, Marketing Manager at Codegiant
    Entry Level Price
    Contact Vendor
    Free Trial
    14 days
    25%

    Category Focus

    Customer Experience Software
  • Influitive

    Customer referrals, references, and reviews—at scale
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    Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem... learn more about Influitive

    "Influitive, your customer's experience is important"
    Ernesto Marengo Palomino
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • SurveyMonkey

    Ask more, know more, do more.
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    SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.... learn more about SurveyMonkey

    "Great Product With Appalling Policies"
    Chuck Flacks
    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    20%

    Category Focus

    Customer Experience Software
  • Sprinklr

    The unified platform for all customer-facing functions.
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    Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows sil... learn more about Sprinklr

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • MySurveyLab

    Online survey tool & questionnaire software.
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    SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.... learn more about MySurveyLab

    Entry Level Price
    $49 per Month
    Free Trial
    14 days
    20%

    Category Focus

    Customer Experience Software
  • SurveySparrow

    Create Hassle Free Surveys.
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    SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with comparative rates and great discounts.... learn more about SurveySparrow

    Entry Level Price
    $19 per Month
    Free Trial
    14 days
    25%

    Category Focus

    Customer Experience Software
  • piHappiness

    Customer Feedback App & Survey Software
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    piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time F... learn more about piHappiness

    Entry Level Price
    $49.99 per Month
    Free Trial
    30 days
    50%

    Category Focus

    Customer Experience Software
  • Conversocial

    Start a conversation, build relationships, and win customers.
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    Conversocial enables brands to deliver seamless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners navigate the necessary complexities of digital customer care.... learn more about Conversocial

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Customer Experience Software
  • SoGoSurvey

    Online survey tool to gather game-changing business intelligence.
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    SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and analyze survey data. We use powerful tools to generate professional charts and export them in various formats. Our free survey tool has one of the best usability in the business. Try it free to experi... learn more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Experience Software
  • Kademi

    We help companies achieve sales growth year on year
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    Kademi is enterprise software that enables brands and digital agencies to create highly customised business tools in very short time-frames. With over 25 integrated Apps from training to rewards, email automation and calendars, simply switch on the Apps you need to support your business requirements. Kademi Digital Experience Platform. Engage employees, partners and end customers across web/mobile... learn more about Kademi

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Front

    One place to take care of all your customers
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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... learn more about Front

    Entry Level Price
    $9.00 per Month
    Free Trial
    7 days
    16%

    Category Focus

    Customer Experience Software
  • Pobuca Connect

    Automating Sales, Marketing, Customer service, Fieldsales and Loyalty.
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    Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share with co-workers or business associates. It also offers the built-in Pobuca Bot, your very own virtual assistant helping you keep business contacts up-to-date and always accessible.... learn more about Pobuca Connect

    Entry Level Price
    $2.5 per Month
    Free Trial
    N/A
    50%

    Category Focus

    Customer Experience Software
  • Dixa

    Make every conversation count.
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    Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating th... learn more about Dixa

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • ThinkOwl

    CUSTOMER SERVICE — SIMPLIFIED
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    ThinkOwl is an Artificial intelligence based, next-generation service-desk software that combines human and machine learning. It leverages your agents' productivity to the maximum by intelligent automation. ThinkOwl empowers your organization to enhance customer experience and fly high, even with limited staff and resources.... learn more about ThinkOwl

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    50%

    Category Focus

    Customer Experience Software
  • Gladly

    Deliver personalized customer experiences at scale
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    Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.... learn more about Gladly

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Kustomer

    Customer Service Reimagined
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    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an... learn more about Kustomer

    Entry Level Price
    $99.00 per Month
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • 3C Logic

    3CLogic's Auto Dialing Software
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    3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM.... learn more about 3C Logic

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Customer Lifecycle Marketing

    Discover how to attract and acquire the best fit customers for life.
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    Technology will always be evolving, but engagement is timeless. Engaged customers generate more revenue and often become your advocates. At Right On Interactive, we’ve seen profitable growth sustained when marketers view engagement as a journey, not just a campaign. So we’ve designed our software to automate the concept of Customer Lifecycle Marketing, providing visibility into who is the best... learn more about Customer Lifecycle Marketing

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • GatherUp

    Gather feedback and reviews to drive your business up
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    GatherUp is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather customer feedback and reviews into one place to drive sales up for your business. ... learn more about GatherUp

    Entry Level Price
    $75 per Month
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Reputation.com

    Reputation.com is the world's #1 ranked leader in online reputation management business services.
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    Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue. ... learn more about Reputation.com

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Birdeye

    Start growing your business with BirdEye
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    Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye. ... learn more about Birdeye

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • ReviewTrackers

    Use customer feedback to act today and predict tomorrow.
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    ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want. ... learn more about ReviewTrackers

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    25%

    Category Focus

    Customer Experience Software
  • SmartKarrot

    Customer Success Platform
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    The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con... learn more about SmartKarrot

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    20%

    Category Focus

    Customer Experience Software
  • Podium

    Get chosen, every time.
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    Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to be text based. See how Podium is making it easier for your customers and how Webchat can work for your business. Podium is trusted by 180,000+ users. ... learn more about Podium

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • Chekkit Reviews

    Take control of your reputation
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    Chekkit Review Management helps local businesses get hundreds of reviews on Google, Facebook, RateMDs, and many more. The Chekkit platform makes it easy to ask your customers for a review, track your reviews, respond to reviews and monitor your competitors. Request a free demo for your business. We are a small business, out to help other local small businesses. ... learn more about Chekkit Reviews

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Preferred Patron

    LOYALTY AND GIFT CARD SOLUTIONS WE HAVE THE RIGHT SOLUTION FOR YOU!
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    Preferred Market Solutions, LLC. is a leading provider of Customer Engagement Software and Loyalty Programs throughout the United States, Canada and abroad. We offer cutting-edge systems and marketing services to businesses world-wide. Our Preferred Patron™ loyalty platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail,... learn more about Preferred Patron

    Entry Level Price
    $79 per Month
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • eGain Solve

    Customer engagement hub suite.
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    eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more.... learn more about eGain Solve

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • NUVI

    An Analytical Solution to Social Customer Experience
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    Nuvi provides real-time solutions for enterprise brands to lead rather than react in social and across the web. Nuvi enables organizations the power to own their conversations through industry-leading enterprise solutions for full lifecycle marketing across every content touchpoints - from listening and sentiment to planning, development, production, and distribution through monitoring and analysi... learn more about NUVI

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Customer Experience Software
  • Clarabridge

    Actionable Insights from Every Customer Interaction, in One Platform
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    Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause anal... learn more about Clarabridge

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • NiceJob

    Get the reputation you deserve.
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    Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to get more great reviews and build a great reputation. NiceJob automates your social media marketing using your great customer reviews and photos. And we help you improve your search engine results, website traffic, and sales by publishing your reviews and photos to your website.... learn more about NiceJob

    Entry Level Price
    $45 per Month
    Free Trial
    14 days
    25%

    Category Focus

    Customer Experience Software
  • MomentFeed

    Review Management To Drive Sales To All Your Locations
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    MomentFeed uniquely manages and automates each of the local-mobile search triggers - consistent and accurate location data management, local social media engagement, and reputation/review management - via its Unified Platform, and helps multi-location brands influence their Proximity Search Optimization (PSO) to make them more visible across all local discovery channels, ultimately leading to more... learn more about MomentFeed

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • Hotjar

    The fast & visual way to understand your users
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    Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes. ... learn more about Hotjar

    Entry Level Price
    $89 per Month
    Free Trial
    15 days
    33%

    Category Focus

    Customer Experience Software
  • Kizen

    Powering The Personalization Era
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    Kizen helps companies grow faster and work smarter by leveraging cutting-edge technologies like intelligent automation, digital assistants, big data, and AI. Our next-gen software platform with Zoe, the world’s smartest digital business assistant, supercharges productivity and accelerates profitable growth for marketing, sales and experience teams across the globe, enabling seamless personalizat... learn more about Kizen

    Entry Level Price
    $20 per Month
    Free Trial
    14 days
    20%

    Category Focus

    Customer Experience Software
  • Quantum Metric

    Digital Experience Intelligence platform
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    Quantum Metric is the Digital Experience Intelligence platform, driving unparalleled visibility into every customer interaction across all devices and delivering faster data-driven decisions. Performance and security are the foundation of Quantum Metric, enabling customers to gain real-time user insights securely and at scale. ... learn more about Quantum Metric

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Customer Experience Software
  • Clicktale

    We help your teams solve digital experience challenges
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    Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more using advanced filtering, segmentation, heat maps and other tools. ... learn more about Clicktale

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Pobuca

    Growth happens with Customer Experience and Loyalty
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    Pobuca offers Customer Experience and Loyalty to brands and retailers. Pobuca Experience Cloud helps you measure, design and improve Customer Experience (CX) to increase customer satisfaction, loyalty and advocacy.... learn more about Pobuca

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Customer Experience Software
  • FullStory

    FullStory tells you everything you need to know about your digital experience.
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    FullStory offers digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products. ... learn more about FullStory

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Experience Software
  • Akio.CX

    The ultimate Contact Centre software
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    AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analyti... learn more about Akio.CX

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.... learn more about Ameyo Engage

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    16%

    Category Focus

    Customer Experience Software
  • Userlike

    Turn instant chats into long-term customers
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    Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol. But chatbots can be very useful for machine-like tasks. The repetitive part of the service process that support agents are happy to do without. Here are a few examples of what you can do with the Userlike chatbot API.... learn more about Userlike

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Experience Software
  • Quiq

    Your customers have questions. Your resources are stretched. We can help.
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    Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa... learn more about Quiq

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Froged

    Give customers a personalized and self serve support
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    Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service... learn more about Froged

    Entry Level Price
    Free version
    Free Trial
    Available
    20%

    Category Focus

    Customer Experience Software
  • Dashly

    Support Your Customers With Personalized Care
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    Scale your sales not your ads budget. Convert more of your visitors into buyers with Dashly sales tools — trigger pop-ups, emails and live chat. Automate your workflow to deliver even better customer support... learn more about Dashly

    Entry Level Price
    $16 per Month
    Free Trial
    7 days
    33%

    Category Focus

    Customer Experience Software
  • NGDATA

    Mission control for the empowered marketer
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    With experts you trust, NGDATA helps brands accelerate digital transformation through proven customer engagement best practices across industries coupled with our suite of enterprise technologies. All delivered end-to-end through a global professional services team.... learn more about NGDATA

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Moxtra

    Your OneStop Customer Portal
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    Keep your customers engaged by delivering a one-stop digital experience. Moxtra powers one-stop customer portals, providing a private communication hub, for all of your external and internal users - under your brand. It delivers a continuous connected experience with an all-in-one suite of collaborative services. Moxtra's Platform can power your branded OneStop Portal as a standalone web and mobil... learn more about Moxtra

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    12%

    Category Focus

    Customer Experience Software
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