Best Customer Experience Software

If customer experience is your top priority, then do not hesitate to check this authentic list of the top Customer experience software (CX) prepared by the experts at GoodFirms. The best Customer Experience Management (CEM) software listed below can help you to enhance every interaction and experience your customers can have with your brand.  Easily compare the listed CEM software, use the filters for features, pricing, and the deployment model, and check the verified reviews to select the top customer experience platform for your business. Deliver the most outstanding experiences to your customers with these customer experience solutions. 

List of Best Customer Experience platforms | Best CEM Software

  • Qualaroo

    Customer Feedback & Survey Software

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    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti... learn more about Qualaroo

    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Experience Software
  • Intercom

    Build customers for life, with the Engagement OS

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    Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing, and support to connect with customer... learn more about Intercom

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • WebMaxy Analyzer

    User Behavior Analytics and Survey Tool

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    Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey video and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view... learn more about WebMaxy Analyzer

    Entry Level Price
    $33 Per Month
    Free Trial
    7 Days
    33%

    Category Focus

    Customer Experience Software
  • Vtiger CRM

    Close more deals, boost sales team productivity, and reduce time to make a sale.

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    Vtiger is an AI-integrated CRM software for startups and small to medium businesses. The software integrates easily with other tools to align all your teams under one dashboard at every stage in the customer journey. With sales force automation, sales enablement, pipeline management, and lead management, it gets easier to close sales quickly and delight customers. This free version of Vtiger offe... learn more about Vtiger CRM

    Entry Level Price
    Free version
    Free Trial
    Available
    0%

    Category Focus

    Customer Experience Software
  • Genesys

    Simplify your customer support and help desk

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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers... learn more about Genesys

    Entry Level Price
    $75 Per Month
    Free Trial
    30 Days
    16%

    Category Focus

    Customer Experience Software
  • Sprinklr

    The unified platform for all customer-facing functions.

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    Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows sil... learn more about Sprinklr

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    25%

    Category Focus

    Customer Experience Software
  • Front

    One place to take care of all your customers

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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... learn more about Front

    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    16%

    Category Focus

    Customer Experience Software
  • Qualtrics CustomerXM

    Turn customers into fanatics

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    Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, o... learn more about Qualtrics CustomerXM

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    17%

    Category Focus

    Customer Experience Software
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire

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    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • Dixa

    Make every conversation count.

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    Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating th... learn more about Dixa

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • Gladly

    Deliver personalized customer experiences at scale

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    Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.... learn more about Gladly

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Birdeye

    Start growing your business with BirdEye

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    Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye. ... learn more about Birdeye

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    16%

    Category Focus

    Customer Experience Software
  • Podium

    Get chosen, every time.

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    Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to be text based. See how Podium is making it easier for your customers and how Webchat can work for your business. Podium is trusted by 180,000+ users. ... learn more about Podium

    Entry Level Price
    $289 Per Month
    Free Trial
    14 Days
    20%

    Category Focus

    Customer Experience Software
  • Influitive

    Customer referrals, references, and reviews—at scale

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    Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem... learn more about Influitive

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • Userlike

    Turn instant chats into long-term customers

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    Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol. But chatbots can be very useful for machine-like tasks. The repetitive part of the service process that support agents are happy to do without. Here are a few examples of what you can do with the Userlike chatbot API.... learn more about Userlike

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Experience Software
  • Quiq

    Your customers have questions. Your resources are stretched. We can help.

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    Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa... learn more about Quiq

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Froged

    Give customers a personalized and self serve support

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    Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service... learn more about Froged

    Entry Level Price
    Free version
    Free Trial
    Available
    20%

    Category Focus

    Customer Experience Software
  • Thought Industries

    Powering the Business of Learning

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    Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to ... learn more about Thought Industries

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Experience Software
  • SurveyMonkey

    Ask more, know more, do more.

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    SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.... learn more about SurveyMonkey

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    20%

    Category Focus

    Customer Experience Software
  • MySurveyLab

    Online survey tool & questionnaire software.

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    SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.... learn more about MySurveyLab

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    20%

    Category Focus

    Customer Experience Software
  • SurveySparrow

    Create Hassle Free Surveys.

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    SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with comparative rates and great discounts.... learn more about SurveySparrow

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    25%

    Category Focus

    Customer Experience Software
  • piHappiness

    Customer Feedback App & Survey Software

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    piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time F... learn more about piHappiness

    Entry Level Price
    $49.99 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Customer Experience Software
  • Conversocial

    Start a conversation, build relationships, and win customers.

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    Conversocial enables brands to deliver seamless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners navigate the necessary complexities of digital customer care.... learn more about Conversocial

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Customer Experience Software
  • SoGoSurvey

    Online survey tool to gather game-changing business intelligence.

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    SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and analyze survey data. We use powerful tools to generate professional charts and export them in various formats. Our free survey tool has one of the best usability in the business. Try it free to experi... learn more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Experience Software
  • Kademi

    We help companies achieve sales growth year on year

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    Kademi is enterprise software that enables brands and digital agencies to create highly customised business tools in very short time-frames. With over 25 integrated Apps from training to rewards, email automation and calendars, simply switch on the Apps you need to support your business requirements. Kademi Digital Experience Platform. Engage employees, partners and end customers across web/mobile... learn more about Kademi

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • Pobuca Connect

    Automating Sales, Marketing, Customer service, Fieldsales and Loyalty.

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    Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share with co-workers or business associates. It also offers the built-in Pobuca Bot, your very own virtual assistant helping you keep business contacts up-to-date and always accessible.... learn more about Pobuca Connect

    Entry Level Price
    $2.5 Per Month
    Free Trial
    N/A
    50%

    Category Focus

    Customer Experience Software
  • ThinkOwl

    CUSTOMER SERVICE — SIMPLIFIED

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    ThinkOwl is an Artificial intelligence based, next-generation service-desk software that combines human and machine learning. It leverages your agents' productivity to the maximum by intelligent automation. ThinkOwl empowers your organization to enhance customer experience and fly high, even with limited staff and resources.... learn more about ThinkOwl

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    50%

    Category Focus

    Customer Experience Software
  • Kustomer

    Customer Service Reimagined

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    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an... learn more about Kustomer

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • 3C Logic

    3CLogic's Auto Dialing Software

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    3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM.... learn more about 3C Logic

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Experience Software
  • Customer Lifecycle Marketing

    Discover how to attract and acquire the best fit customers for life.

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    Technology will always be evolving, but engagement is timeless. Engaged customers generate more revenue and often become your advocates. At Right On Interactive, we’ve seen profitable growth sustained when marketers view engagement as a journey, not just a campaign. So we’ve designed our software to automate the concept of Customer Lifecycle Marketing, providing visibility into who is the best... learn more about Customer Lifecycle Marketing

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • GatherUp

    Gather feedback and reviews to drive your business up

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    GatherUp is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather customer feedback and reviews into one place to drive sales up for your business. Our mission is to help every business gather real-time customer feedback though quick and easy interactions. We believe that listening is a business superpower, so we work to create valu... learn more about GatherUp

    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Experience Software
  • Reputation.com

    The worlds no 1 ranked leader in online reputation management business services.

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    Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue. ... learn more about Reputation.com

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Experience Software
  • ReviewTrackers

    Use customer feedback to act today and predict tomorrow.

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    ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want. ... learn more about ReviewTrackers

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    25%

    Category Focus

    Customer Experience Software
  • SmartKarrot

    Customer Success Platform

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    The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con... learn more about SmartKarrot

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    20%

    Category Focus

    Customer Experience Software
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