iCallify

5.0 1 Review

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Intelligent AI-Powered Omnichannel Call Center Software

iCallify provides intelligent call center software that enhances customer experience with AI-powered features.

Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, WhatsApp Business Calling and real-time monitoring dashboards.

Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. Focusing on delivering exceptional customer experiences, we offer tailored solutions to diverse industries' unique needs, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset.

Industries

Airlines-aviation
Banking
Broadcast-media
Computer-network-security
Health-wellness-fitness
Hospitality

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
Chat
Phone
24x7 Support

Training

Webinar
In-person
Documentation

Knowledge Base

Media

iCallify Core Features

Focus of Call Center Feature

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Reporting & Analytics

iCallify Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

14 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription
Quote Based
One-Time Payment

Pricing Description

$10 Per User

Vendor pricing page Get Free Trial

iCallify Reviews

5.0 1 Review

Akinbiyi Oluwole David, Managing Director at Revodums Technology Ltd

Posted 2 months ago

iCallify.. The simplest powerful Omni Contact Center

We implemented iCallify across our customer service and sales teams and have been very impressed with the results. The platform delivers strong omnichannel capabilities voice, WhatsApp Business, SMS, web chat and email—all in one unified interface. The predictive dialer, auto-dialer, IVR flows and real-time dashboards have helped our team reduce average wait times, improve agent productivity and deliver a smoother customer experience. Onboarding was straightforward, the UI is intuitive for both agents and supervisors, and integrations (we connected it to our CRM) worked well. For organisations looking for a cost-effective call center solution, iCallify’s pricing is competitive, especially given the breadth of features.

What was the project name that you have worked with iCallify?

Call Center Software

How long have you used iCallify?

2 Years

How frequently you use iCallify?

Daily

How do you find pricing of iCallify?

mid-tier

What do you like the most about iCallify?

Ease of Onboarding, attentive to customer's needs and prompt actions to that

What do you like the least about iCallify?

So far, so good

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating