Predictive Dialer Software

Explore this list of the best predictive dialer software and select the one that can help you in improving the efficiency and productivity of your call center business.

Reaching out to customers, connecting with them, and increasing the customers’ expectations are the distinct challenges faced by the agents in any outbound call center. Predictive dialer is a technology that automates outbound dialing by reducing wait time and increasing talk time. Developed to support all types of businesses and industries, the best predictive dialer software can distribute calls to the right agents, thereby generating successful contacts.

What is Predictive Dialer Software?

Predictive dialer software is an outbound calling application used by call center agents to automate the dialing process. It helps dial a group of numbers until it detects a connection and then passes the call to an outbound agent free to attend the call. The predictive dialer software also provides information about busy numbers, no answers, voicemails, disconnected numbers, etc., allowing service agents to follow a proactive approach towards the outbound calling process and make the maximum usage of the phone numbers database. Moreover, the predictive dialer system ensures that outbound agents' time is being utilized efficiently to gain maximum productivity within the business organization.

By using the best predictive dialer software, you can -

  • Ensure that the outbound agents spend their time conversing with the customers & prospects and not on dialing numbers that might be busy or go unanswered
  • Save time and achieve productivity, as the agents are connected to the answered call as soon as they are free from their previous call

How To Find The Best Predictive Dialer Software?

The predictive dialer software is the backbone of the sales team and so needs to be picked carefully. We understand that with so many predictive dialer systems available, you might be in a dilemma about which one to choose for your specific business needs. For that reason, you can rely on the list of the best predictive software prepared by the software experts at GoodFirms. Using easy-to-use filters, you can effortlessly shortlist the predictive dialer system suitable to your business preferences and budget. Moreover, most of the listed software encloses the reviews of the original users. Finding the top predictive dialer software is easy with this listing.

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List of The Best Predictive Dialer System

  • 1. LiveVox

    More power to the contact center
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    LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... learn more about LiveVox

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Predictive Dialer Software
  • 2. Newfies-Dialer

    Call Center Software.
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    Newfies-Dialer can play a valuable part of any outbound call-center’s armoury of tools for sales, marketing and making contact. Newfies-Dialer has the potential to make tens of thousands of calls per hour.... learn more about Newfies-Dialer

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 3. CallHub

    Voice and SMS Service to connect with your supporters
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    CallHub offers different modes of dialing. Depending on your campaign needs, cost of talking to a contact, and time availability, you can pick a dialer suitable for you. CallHub provides an affordable, scalable, and data-centric platform for campaigns to engage with voters. Our Phone Banking, Voice Broadcasting, and SMS services are helping with voter outreach, assessing voter sentiment, supporter... learn more about CallHub

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 4. HoduCC

    Call Center Software
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    HoduCC - Call Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security, and advanced features. Highlights: ... learn more about HoduCC

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    50%

    Category Focus

    Predictive Dialer Software
  • 5. Voicent

    Award Winning Auto Dialer Solution
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    Voicent is dedicated to developing affordable, easy-to-use communication software that helps people, businesses and communities share information, exchange ideas and build strong relationships.Voicent's innovation always aims to simplify the complex --to make technology simply work wonders.Voicent began with the idea that personal computers and the Internet could be used to radically reduce our de... learn more about Voicent

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    25%

    Category Focus

    Predictive Dialer Software
  • 6. dialerAI

    DialerAI is a multi-tenant Auto dialer software
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    DialerAI is a multi-tenant Auto dialer software used for auto-dialling your contacts then playing pre-recorded or text to speech messages, then capturing responses with DTMF touch tones and transferring contacts to a live agent in your call center.DialerAI auto-dialer software has a number of features to enhance the efficiency of auto-dialing including answering machine detection (AMD) and the abi... learn more about dialerAI

    Entry Level Price
    $199.00 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 7. ICTBroadcast

    Best Autodialer Software | telemarketing software for small business
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    ICTBroadcast is multi tenant, unified communications based auto dialer, predictive dialer and power dialer software solution features inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment and webrtc also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs and Service Providers. It enables service provide... learn more about ICTBroadcast

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Predictive Dialer Software
  • 8. Noble Solution Suite

    Advanced Solutions for Contact Centers
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    Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communi... learn more about Noble Solution Suite

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 9. RingDNA

    A Complete AI-Powered Sales Platform That Every Team Loves.
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    RingDNA is a Call Tracking platform for Salesforce customer that helps businesses scale revenue growth through AI. The leading choice for Salesforce customers, RingDNA offers a complete solution for sales engagement, sales playbook execution, performance insight, conversation intelligence and much more. ... learn more about RingDNA

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    50%

    Category Focus

    Predictive Dialer Software
  • 10. Justcall

    Cloud-based Phone System For
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    JustCall's Business Phone System has helped 6000+ Brands put their customers first. Set up in 5 minutes. Get started at just $25 per month. Our best in class business phone system boasts these power features: ✔ Virtual Call Center ✔ Office Hours - Handle Availability ✔ Call Center Analytics Dashboard ✔ Share Phone Number ✔ Toll-Free Numbers ✔ Call Forwarding & Monitoring ✔... learn more about Justcall

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    10%

    Category Focus

    Predictive Dialer Software
  • 11. Ozonetel CloudAgent

    Transform Your Customer Interactions Into Seamless Experience
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    At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e... learn more about Ozonetel CloudAgent

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Predictive Dialer Software
  • 12. Call Center Studio

    World’s 1st Call Center Software Built on Google
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    World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.... learn more about Call Center Studio

    Entry Level Price
    $69 Per Month
    Free Trial
    N/A
    16%

    Category Focus

    Predictive Dialer Software
  • 13. Inconcert Allegro

    Optimize your contact center.
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    The inConcert Allegro Contact Center suite of software is specifically designed so organizations can optimize their remote contact with customers, no matter what channel they choose. Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduc... learn more about Inconcert Allegro

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 14. C-Zentrix

    Customer Experience Simplified
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    C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Ex... learn more about C-Zentrix

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.... learn more about Ameyo Engage

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    16%

    Category Focus

    Predictive Dialer Software
  • 16. DC Contact Center

    The Compliance Call. Answered.
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    DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best. The platform is open by design, is PBX independent and provides easy integration into multiple platforms supporting various settings. Built using state-of-the-art software a... learn more about DC Contact Center

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 17. MaxContact

    Self Service IVR
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    MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support and resilience. MaxContact has become one of the fastest growing contact centre specialists in the UK, going from strength to strength. We are so confident we can provide a better overal... learn more about MaxContact

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Predictive Dialer Software
  • 18. Softdial Contact Center

    Sytel flagship suite of feature rich contact center applications and services
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    Sytel supplies contact center software solutions on a global basis. The overall product, Softdial Contact Center (SCC) is very open and users and partners can choose which components to deploy. The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Neve... learn more about Softdial Contact Center

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Predictive Dialer Software
  • 19. Power Dialer

    Quickly add and manage agents, campaigns, and user groups from anywhere with just a web browser.
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    Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling. ZoomCalls VoIP Business Phone Service, Dolphin Power Dialer, Cricket Click to Call, Cloud Call Center, Predictive Dialer Software, Telemarketing Software, Auto Dialer, Contact Center Leads, Provider Software, How to Leave a Pre-Recorded Voicemail to Get More Callbacks.... learn more about Power Dialer

    Entry Level Price
    $59 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 20. Commpeak

    Let’s boost up your agents with our Dialer Solution
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    Distribution of leads, tickets, or inquiries among agents and teams. Custom assignment criteria: language, skills, experience, customers history, etc. Enhanced lead management with CRM integration. Real-time statistics on an intelligible dashboard. Routing principles are flexible, so it is possible to set up new ones or adjust the existing algorithms. Routine processes run automatically in accorda... learn more about Commpeak

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 21. Mojo Dialer

    Manage leads, contacts, sales pipeline and take action with our easy to use lead manager.
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    Mojo Dialing Solutions is the leading provider of on-demand lead acquisition and lead management. Lead generation platform that helps businesses manage contact lists, calls, sales pipeline, leads, email marketing, and more. ... learn more about Mojo Dialer

    Entry Level Price
    $25 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 22. Smart OMS

    Processes with database administration, alerts/notifications, reporting, lead management and more.
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    Web-based platform that allows businesses to automate lead management processes, create orders and manage electronic files. Order management solution that helps businesses of all sizes to streamline workflow processes with database administration, alerts/notifications, reporting, lead management and more. ... learn more about Smart OMS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Predictive Dialer Software
  • 23. OSDial

    The Open Source Dialer
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    OSDial is the popular full-featured predictive dialer, that uses Open Source licenses to greatly reduce the cost without sacrificing quality or functionality. Able to dial in every imaginable way, this is the most flexible and cost-effective dialer available today.... learn more about OSDial

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Predictive Dialer Software
  • 24. Hosted Dialler

    Supercharge Your Communications.
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    At Blue Telecoms, we can help you solve all your dialler issues and switch you to a better system. Our hosted intuitive predictive dialler will help your agents to focus on talking with clients while delivering exceptional quality.... learn more about Hosted Dialler

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Predictive Dialer Software
  • 25. Ring.io

    Create a call center that delivers an amazing customer experience every time.
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    Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A si... learn more about Ring.io

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Predictive Dialer Software
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Frequently Asked Questions

How Does a Predictive Dialer Software Work?

Predictive dialer software is an application that connects the callers to only those calls that humans answer. The callers (call center agents) don't need to waste their time listening to answering machines, unanswered calls, busy signals, fax machines, or disconnected lines. The predictive dialer system makes calls to the numbers mentioned in its in-built database. As soon as a human voice answers the call, it connects that call to a call center agent and lets them start the conversation directly. Once the call center agents complete the call, the predictive dialing software automatically connects them with another call answered by a human voice. Thus, predictive dialing software saves agents' time spent trying to connect to unanswered/disconnected numbers and helps them communicate with more customers.

Who Can Benefit from a Predictive Dialer Software?

The businesses highly depending on promotional phone calls for selling their products and services can benefit from a predictive dialer system. The predictive dialer software automates the dialing process and enables them to attend maximum leads resulting in enhanced productivity and increased sales and profits.

What Does a Predictive Dialer Software Do?

Predictive Dialing

Predictive dialing software uses algorithms to make outbound calls to the specific numbers listed in the database. When a human voice answers those outbound calls, the predictive dialing software automatically connects them to the agents. Before passing on an outbound call to an agent, the predictive dialing software filters out the numbers answered by an answering machine. This helps save the time of the call center agents and helps them execute effective customer service and other marketing strategies.

Multiple Outbound Calling

The predictive dialing software is designed to connect the call center agents with another answered call immediately after they finish the previous one. This helps the call center agents to call the maximum number of prospective customers and achieve their sales goals.

Call Conferencing

The predictive dialing software includes a call conferencing feature that allows the call center agents to add a third person in an ongoing call. This helps call center executives include their manager/supervisor in the conversation required to convince difficult sales leads.

DND Management

DND(Do Not Disturb) is a facility available to people which allows them to restrict them from receiving promotional calls. The predictive dialing software identifies the numbers registered for DND and skips them automatically while making outbound calls. This helps you in staying compliant with the Government rules and regulations.

Rules-Based Outbound Calls

The predictive dialing software allows the managers to set up certain rules based on the time-zone, geographical location, interests, and demographics. This helps in the segregation of the prospective customers and getting better results from the outbound calls for marketing products and services.

Call Recording & Monitoring

The predictive dialer software records the outbound calls and helps the managers & supervisors analyze the call center teams' performance effectiveness. This helps understand the system flaws, employees' incompetency, and offers scope to improve.

Why Should I Invest in a Predictive Dialer Software?

The predictive dialer system has revolutionized the way call centers and marketing hubs work these days. Earlier, the call center agents' productive time was spent listening to several caller tunes and waiting for the calls to be attended because of the manual dialing process. The key to the success of marketing campaigns is to get maximum promotional calls done to prospective customers to help achieve sales targets and consistently grow the business. A predictive dialer software can help you to -

  • Assign calls to the agents intelligently
  • Monitor performance of the call center agents
  • Run promotional marketing campaigns effectively
  • Manage and organize client database
  • Ensure high-end productivity and control costs
How Should I Find the Best Predictive Dialer Software?

Before purchasing the best predictive dialer software, it is important to evaluate its features, functionality, deployment, usability, scalability, and maintenance requirements. Besides that, price becomes one of the most important criteria to be considered while shopping for a predictive dialer system. The task of selecting the best one that can exactly fit your business requirements has been made easy for you by GoodFirms' experts. Here, you would find the list of the best predictive dialer software that you can consider for your business. Just go through the details and authentic users' reviews given here for each predictive dialing software and choose the one that is compatible with your business processes.

We hope that this FAQ section has answered all your queries relating to predictive dialer software; in case of any more questions, just get in touch with us.

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