Softdial Contact Center
Sytel flagship suite of feature rich contact center applications and services
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Sytel supplies contact center software solutions on a global basis. The overall product, Softdial Contact Center (SCC) is very open and users and partners can choose which components to deploy. The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Nevertheless, we should add at the outset, that our goal as a company is to supply software with two principal goals:
1. To maximise the customer experience
2. To encourage agents to be productive and get satisfaction from their work
1. To maximise the customer experience
2. To encourage agents to be productive and get satisfaction from their work
Screenshot & Video
LICENSING & DEPLOYMENT
- Cloud Hosted
- Web-based
SUPPORT
- Phone
Knowledge Base
- Help Guides
- Blogs
Softdial Contact Center Core Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Scripts & Surveys
- Voicemail Detection
Softdial Contact Center Pricing
Pricing Type
- Contact Vendor
Free Version
- No
Payment Frequency
- Quote Based
Softdial Contact Center Reviews
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