Softdial Contact Center

Sytel flagship suite of feature rich contact center applications and services

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Sytel supplies contact center software solutions on a global basis. The overall product, Softdial Contact Center (SCC) is very open and users and partners can choose which components to deploy. The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Nevertheless, we should add at the outset, that our goal as a company is to supply software with two principal goals:
1. To maximise the customer experience
2. To encourage agents to be productive and get satisfaction from their work

Screenshot & Video



  • Cloud Hosted
  • Web-based


  • Phone

Knowledge Base

  • Help Guides
  • Blogs

Softdial Contact Center Core Features

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail


  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Phone Key Input
  • Text to Speech
  • Voice Mail

Predictive Dialer

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Scripts & Surveys
  • Voicemail Detection


  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Predictive Dialer
  • Operations Management
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Softdial Contact Center Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Quote Based

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