IVR Software

We are very well aware of the voice that says “press 1 for sales” or “press 2 for accounts” whenever we call a business organization for solving a query or availing a service. IVR (Interactive Voice Response) software is a tool that helps with efficient engagement with customers. It offers automated conversational service to deliver exceptional customer service, ultimately improving the reputation of the business organization. 

What Is IVR Software?

IVR software is also known as an interactive voice response system. It is a tool that connects the telephony system with the computer for interacting with customers using a pre-recorded voice. Mainly it is used by call centers, banking and financial organizations, and other business organizations highly dealing with customers for collecting information and providing prompt services. IVR software can also be used for surveys and polls conducted by many companies for their marketing research activities.

How to Select the Best IVR System?

If you are looking for an IVR system for your business that can help you in minimizing the human involvement and reducing customer wait time at the same time, you are at the right place. Below is the list of the best IVR solutions with detailed information about the features and authentic users’ reviews, that will help you in choosing the best IVR system that suits your business model.

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List of Best IVR Systems

  • 1. CloudTalk

    Handle phone conversations in a modern way.
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    CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international number... learn more about CloudTalk

    "Easy to use, Seamlesss to integrate"
    Anthony Lee
    Entry Level Price
    $10 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    IVR Software
  • 2. Servetel

    Revolutionise Your Business Communication and Deliver an Effortless Customer Service with Servetel.
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    Cab aggregator or shopping portal, boutique retailer or multinational company—Servetel provides top-of-the-line cloud-based communication services for every business. Our Cloud telephony solution is far better than traditional telephony in terms of reliability, wealth of features (thanks to our user-friendly portals with many integrations and APIs), and cost-effectiveness. Servetel has been help... learn more about Servetel

    "Excellent customer service! Top-notch solutions, expert support, & best-in-market prices!"
    Adam Smith
    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    100%

    Category Focus

    IVR Software
  • 3. Office24by7

    Create happy, satisfied and loyal customers
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    Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Communication Automation solutions enable companies t... learn more about Office24by7

    "Fast Service, timely response, and good communication to resolve errors."
    chetan dev
    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    33%

    Category Focus

    IVR Software
  • 4. Phonexa

    Tracking and Distribution Platform for web and call campaigns
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    Phonexa is the leading all-in-one marketing solution for direct advertisers, lead generators, and affiliate networks. Phonexa's lead tracking and distribution platforms provide businesses the ability to perform in-depth analytics of internal and external marketing campaigns, thus resulting in transparency, efficiency and increased ROI. Phonexa has the scalability, tools and partnerships to serve c... learn more about Phonexa

    Entry Level Price
    $100 Per Month
    Free Trial
    N/A
    25%

    Category Focus

    IVR Software
  • 5. LiveVox

    More power to the contact center
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    LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... learn more about LiveVox

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    IVR Software
  • 6. CallFire

    Texting and Calling Solutions that Help You Reach More Customers
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    CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers. ... learn more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    16%

    Category Focus

    IVR Software
  • 7. Noble Solution Suite

    Advanced Solutions for Contact Centers
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    Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communi... learn more about Noble Solution Suite

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 8. MessageBird

    Talk to your customers via Voice, SMS and WhatsApp
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    MessageBird is cloud communications platform offering a suite of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the over complicated space of customer communic... learn more about MessageBird

    Entry Level Price
    $50 Per Month
    Free Trial
    Available
    25%

    Category Focus

    IVR Software
  • 9. AVOXI Genius

    Start with a Business Phone Line
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    The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 160+ countries.... learn more about AVOXI Genius

    Entry Level Price
    $7.99 Per Month
    Free Trial
    N/A
    25%

    Category Focus

    IVR Software
  • 10. ETS

    Discover New Levels of Performance
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    Occam’s ETS Discovery tool allows mid-sized organizations to increase the accuracy of their contact center testing, to decrease costs and to foster continued innovation by automating the discovery of IVR applications to ensure the highest levels of performance and provide the best possible user experience. The ETS IVR Discovery tool automatically traverses an entire IVR system to enable users to... learn more about ETS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    IVR Software
  • 11. VoIP.ms

    The most ​feature-rich VoIP provider
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    VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to.... learn more about VoIP.ms

    Entry Level Price
    $0.85 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 12. Justcall

    Cloud-based Phone System For
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    JustCall's Business Phone System has helped 6000+ Brands put their customers first. Set up in 5 minutes. Get started at just $25 per month. Our best in class business phone system boasts these power features: ✔ Virtual Call Center ✔ Office Hours - Handle Availability ✔ Call Center Analytics Dashboard ✔ Share Phone Number ✔ Toll-Free Numbers ✔ Call Forwarding & Monitoring ✔... learn more about Justcall

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    10%

    Category Focus

    IVR Software
  • 13. Ozonetel CloudAgent

    Transform Your Customer Interactions Into Seamless Experience
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    At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e... learn more about Ozonetel CloudAgent

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    IVR Software
  • 14. Call Center Studio

    World’s 1st Call Center Software Built on Google
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    World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.... learn more about Call Center Studio

    Entry Level Price
    $69 Per Month
    Free Trial
    N/A
    16%

    Category Focus

    IVR Software
  • 15. CloudCall

    Computer Telephony Integration (CTI) for CRM
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    CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business relationships with its candidates and clients, while maximiz... learn more about CloudCall

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 16. DialogTech

    AI Call Tracking & Analytics for Marketers
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    DialogTech is the leading provider of AI-powered conversation intelligence for marketers. Industry leaders trust DialogTech for the data, technology, expertise, and support they need to drive and convert more callers to customers. As marketers face mounting pressure to drive not only leads but revenue, DialogTech’s platform empowers them with the call attribution data needed to confidently inves... learn more about DialogTech

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    IVR Software
  • 17. Xtreme IVR Telephone Locator

    Dealer, Store Locator Software
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    Our phone-based store locator is the quickest way for customers to access directions to your nearest locations. Your customers are guaranteed an immediate, accurate response. Our system connects to your Xtireme Locator database of store locations and delivers results based on proximity to the caller. Caller can have options of being patched through to the store to speak with store personnel or to ... learn more about Xtreme IVR Telephone Locator

    Entry Level Price
    $50 Per Month
    Free Trial
    30 Days
    100%

    Category Focus

    IVR Software
  • 18. IVR Studio

    Deliver High-Quality Caller Experiences
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    Voicent's IVR software offers point-and-click call flow design, easy installation and low cost. From simple call flow to incredibly powerful connections to web applications and other tools, IVR Studio simplifies business integration and increases flexibility. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classe... learn more about IVR Studio

    Entry Level Price
    $799 One-time
    Free Trial
    30 Days
    100%

    Category Focus

    IVR Software
  • 19. Replicant

    a new kind of customer service
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    Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between a bot (the “Thinking Machine”) and a customer... learn more about Replicant

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 20. Smart IVR

    Refining IVR with Software
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    Smart IVR gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3C’s VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applic... learn more about Smart IVR

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    IVR Software
  • 21. SmartAction Speech IVR System

    Conversational AI. Less Hard.
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    SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live agents, with seamless integrations to existing contact center technology and data sources. SmartAction delivers its conversational AI solution as a service through a team of CX experts who guides brand... learn more about SmartAction Speech IVR System

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 22. Inconcert Allegro

    Optimize your contact center.
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    The inConcert Allegro Contact Center suite of software is specifically designed so organizations can optimize their remote contact with customers, no matter what channel they choose. Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduc... learn more about Inconcert Allegro

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 23. C-Zentrix

    Customer Experience Simplified
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    C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Ex... learn more about C-Zentrix

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    IVR Software
  • 24. InterDialog UCCS

    Contact Center Solutions
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    InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS ... learn more about InterDialog UCCS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    IVR Software
  • 25. IVM IVR Software

    Interactive Voice Response Software
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    IVM is a telephone voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board, voice modem, or directly to a VoIP service. Interactive Voice Response can be used to create a wide range of solutions for everything from processing credit card payments to creating telephone surveys, and help automate other busine... learn more about IVM IVR Software

    Entry Level Price
    $69.95 One-time
    Free Trial
    14 Days
    100%

    Category Focus

    IVR Software
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