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IVR Software

We are very well aware of the voice that says “press 1 for sales” or “press 2 for accounts” whenever we call a business organization for solving a query or availing a service. IVR (Interactive Voice Response) software is a tool that helps with efficient engagement with customers. It offers automated conversational service to deliver exceptional customer service, ultimately improving the reputation of the business organization. 

What Is IVR Software?

IVR software is also known as an interactive voice response system. It is a tool that connects the telephony system with the computer for interacting with customers using a pre-recorded voice. Mainly it is used by call centers, banking and financial organizations, and other business organizations highly dealing with customers for collecting information and providing prompt services. IVR software can also be used for surveys and polls conducted by many companies for their marketing research activities.

How to Select the Best IVR System?

If you are looking for an IVR system for your business that can help you in minimizing the human involvement and reducing customer wait time at the same time, you are at the right place. Below is the list of the best IVR solutions with detailed information about the features and authentic users’ reviews, that will help you in choosing the best IVR system that suits your business model.

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Rankings updated: Sep 11, 2026
48 Software

List of Best IVR Systems

  • DCDial

    5.05 ReviewsVerified

    Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design ... read more about DCDial

    DCDial Reviews

    One Of The Bestest Calling Solutionreviewed by: Malik Zeshan Ashraf
    Entry Level Price
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    Free Trial
    N/A
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    20% in IVR Software
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  • Servetel

    5.01 Review

    Servetel (by Acefone) founded in 2018, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer-focused. Our cloud-based omnichannel Customer Experience ... read more about Servetel

    Servetel Review

    Excellent customer service! Top-notch solutions, expert support, & best-in-market prices!reviewed by: Adam Smith
    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    20% in IVR Software
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  • Office24by7

    4.01 Review

    Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. ... read more about Office24by7

    Office24by7 Review

    Fast Service, timely response, and good communication to resolve errors.reviewed by: chetan dev
    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    25% in IVR Software
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  • CallFire

    Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before. The days of needing a receptionist are ending. Use an auto-attendant phone system to route your incoming calls to the appropriate line or answering service and save time ... read more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Usage Based
    10% in IVR Software
    Visit website

  • Toky

    Design your phone tree using a friendly interface with different options for each keypress. Add custom audios, transfer calls to agents or groups, forward calls, you can even receive faxes Create an IVR that guides your clients to the agent that best meets their needs or answer their doubts with informative audios. Improve your customer service and allow your team ... read more about Toky

    Entry Level Price
    $20 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in IVR Software
    Visit website

  • AVOXI Genius

    IVR system software (Interactive Voice Response) allows you to manage your voice menus and call flows from an intuitive online interface. Managed in the cloud, AVOXI's hosted IVR solution lets you create multi level IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. Manage your cloud IVR, call recordings, call logs and much more from ... read more about AVOXI Genius

    Entry Level Price
    $19.99 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in IVR Software
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  • ETS

    Occam’s ETS Discovery tool allows mid-sized organizations to increase the accuracy of their contact center testing, to decrease costs and to foster continued innovation by automating the discovery of IVR applications to ensure the highest levels of performance and provide the best possible user experience. The ETS IVR Discovery tool automatically traverses an entire IVR system to enable users to ... read more about ETS

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in IVR Software
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  • VoIP.ms

    VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to.

    Entry Level Price
    $0.85 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in IVR Software
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  • Ozonetel CloudAgent

    Ozonetel offers toll-free numbers across 150 countries and local numbers across 66 counties, so you can get the right one for your business. Talk to our sales team to learn how this can improve your marketing campaigns or customer experience goals. You can define which department or agent to route incoming calls based on time, day, department & more. Direct ... read more about Ozonetel CloudAgent

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in IVR Software
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  • Call Center Studio

    An IVR system allows customers to resolve basic customer service interactions themselves without needing to speak to a live agent. Your IVR system can also be used for promotions, surveys, polls, brand awareness and so much more . An IVR system delights your customers by saving them time and hassle. Plus, it reduces cost, improves lead conversion and helps you ... read more about Call Center Studio

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    10% in IVR Software
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  • DialogTech

    DialogTech is the leading provider of AI-powered conversation intelligence for marketers. Industry leaders trust DialogTech for the data, technology, expertise, and support they need to drive and convert more callers to customers. As marketers face mounting pressure to drive not only leads but revenue, DialogTech’s platform empowers them with the call attribution data needed to confidently invest in campaigns that ... read more about DialogTech

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in IVR Software
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  • Xtreme IVR Telephone Locator

    Our phone-based store locator is the quickest way for customers to access directions to your nearest locations. Your customers are guaranteed an immediate, accurate response. Our system connects to your Xtireme Locator database of store locations and delivers results based on proximity to the caller. Caller can have options of being patched through to the store to speak with store ... read more about Xtreme IVR Telephone Locator

    Entry Level Price
    $50 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in IVR Software
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  • IVR Studio

    Voicent's IVR software offers point-and-click call flow design, easy installation and low cost. From simple call flow to incredibly powerful connections to web applications and other tools, IVR Studio simplifies business integration and increases flexibility. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend ... read more about IVR Studio

    Entry Level Price
    $799 One-time
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in IVR Software
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  • Replicant

    Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between a bot (the “Thinking Machine”) and a customer by listening to ... read more about Replicant

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    20% in IVR Software
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  • Smart IVR

    Smart IVR gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3C’s VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applications. It can be installed ... read more about Smart IVR

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in IVR Software
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  • SmartAction Speech IVR System

    SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live agents, with seamless integrations to existing contact center technology and data sources. SmartAction delivers its conversational AI solution as a service through a team of CX experts who guides brands through the transformation to automation.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    33% in IVR Software
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  • Inconcert Allegro

    Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduce operating costs and maximize productivity while providing an excellent user experience.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    20% in IVR Software
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  • C-Zentrix

    C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer ... read more about C-Zentrix

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in IVR Software
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  • IVM IVR Software

    IVM is a telephone voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board, voice modem, or directly to a VoIP service. Interactive Voice Response can be used to create a wide range of solutions for everything from processing credit card payments to creating telephone surveys, and help ... read more about IVM IVR Software

    Entry Level Price
    $69.95 One-time
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in IVR Software
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  • Akio.CX

    AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, ... read more about Akio.CX

    Entry Level Price
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    Free Trial
    N/A
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    20% in IVR Software
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  • Ameyo Engage

    Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

    Entry Level Price
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    Free Trial
    N/A
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    20% in IVR Software
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  • Blueworx IVR Platform

    Blueworx Voice Response enables you to scale at speed to support peak or unpredictable call volume. Blueworx for IBM Voice Gateway enables businesses to deliver a more dynamic, multi-channel, natural and fluid customer experience. While communication channels continue to evolve and multiply, voice remains the most trusted channel for complex service interactions. With the Blueworx Voice Response platform you extend ... read more about Blueworx IVR Platform

    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    100% in IVR Software
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  • CALLR

    CALLR offers high-end voice and messaging capabilities that lead the way to smarter automated interactions between businesses and their customers. CALLR services are delivered through an advanced Communications Platform-as-a-Service (API, Third-party integrations and web apps) that our customers use to solve various challenges. With CALLR, you can easily create IVR diagram to handle incoming calls. Using our API, you can ... read more about CALLR

    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    100% in IVR Software
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  • CenterMaster

    CenterMaster is a multichannel cloud-based contact center solution that is TCPA, PCI, and HIPAA compliant. Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. It reduce live agent interactions by providing customers with self-serve options to access information, complete transactions, and automatically route more complex cases to the ... read more about CenterMaster

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in IVR Software
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  • CenturionCARES

    The enhanced communication features of a CenturionCARES IVR can help your business deliver the kind of superior experience your customers' demand 24 hours a day, 365 days a year. A well-designed IVR system gives callers access to information they need quickly, especially when extended hold time is not convenient or live agent service is unavailable. Using easy to follow, self-service ... read more about CenturionCARES

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in IVR Software
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  • Collection Solutions

    Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions.

    Entry Level Price
    $0.04 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in IVR Software
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  • DC Contact Center

    DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best. The platform is open by design, is PBX independent and provides easy integration into multiple platforms supporting various settings. Built using ... read more about DC Contact Center

    Entry Level Price
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    Free Trial
    N/A
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    33% in IVR Software
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  • Infobip

    Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    18% in IVR Software
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  • Phonon

    Phonon is a pioneer in hosted telecom software technology. Our telecom applications including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs are used by leading enterprises of India. Our customers include leading airlines, banks, insurance firms, travel companies and online services portal. Its IVR is prompt, intuitive, and personalised IVR (Interactive Voice ... read more about Phonon

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    33% in IVR Software
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  • InterpreXer

    Phonologies' InterpreXer is a robust speech application engine to ‘voice enable’ your business applications running in the cloud or on premise. It fully implements the W3C VoiceXML 2.1 spec for the creation of rich voice enabled applications. Our flagship product, InterpreXer comes fully integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software using MRCPv2 to rollout intuitive applications on ... read more about InterpreXer

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in IVR Software
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  • Ivanti Voice Automation

    Ivanti Service Manager integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality. Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

    Entry Level Price
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    Free Trial
    N/A
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    100% in IVR Software
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  • IVR VoxGen

    VoxGen is a company on a mission: to rid the world of bad IVR. Deliver great customer experiences and cut costs with IVR, SMS, chatbots and virtual assistants that work for your customers and for you. Smart, connected and conversational IVR systems and solutions that are tailored to meet your goals and customer expectations.

    Entry Level Price
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    Free Trial
    N/A
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    100% in IVR Software
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  • IVR Technology Group

    Delight Customers. Reduce Costs. Increase Efficiency. We help companies delight customers while reducing costs and increasing efficiency in their customer service operations. By automating mundane voice and text inquiries we help companies give rapid resolutions to customer questions. An outcome that doesn't just make for happy customers, it significantly improves efficiency and reduces operating costs.

    Entry Level Price
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    N/A
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    100% in IVR Software
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  • IVRWherever

    IVRWherever is a SaaS cloud solution that Automatically creates a Chatbot from an existing IVR available in more than 10 channels including Skype, FacebookMessenger, Slack, Telegram, SMS and many others, with zero investment, any device, any platform. Reuse all investments in your IVR, reuse your same backend. Handle unlimited simultaneous interactions elastic scale for large call volumes. A real time ... read more about IVRWherever

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in IVR Software
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  • MaxContact

    MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support and resilience. MaxContact has become one of the fastest growing contact centre specialists in the UK, going from strength to strength. We are so confident we can provide ... read more about MaxContact

    Entry Level Price
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    Free Trial
    N/A
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    20% in IVR Software
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FeatureDCDial5.0Servetel5.0Office24by74.0CallFireTokyAVOXI GeniusETSVoIP.ms
All features (11 features)
Call Center
Call Logging
Call Recording
Call Routing
Messaging
Phone Key Input
Survey Manangement
Text to Speech
Voice Customization
Voice Mail
AI Features
Total supportedout of 11 features10/118/1110/1110/1110/1110/114/117/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which IVR Software products lead on features, and where the rest fall short.

Feature-count leaders

Cloud Contact Center software leads with 11 of 11 features supported.

  • Cloud Contact Center software11 / 11
  • DCDial10 / 11
  • Office24by710 / 11
  • CallFire10 / 11
  • Toky10 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • AVOXI Genius10 / 11
  • Call Center Studio10 / 11
  • Five910 / 11
  • Aria CCS10 / 11
  • SparkTG10 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • Infobip4 / 11
  • ETS4 / 11
  • Adversus5 / 11
  • IVRWherever5 / 11
  • Inconcert Allegro5 / 11

Related Feature Matrices

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