IVR Software

We are very well aware of the voice that says “press 1 for sales” or “press 2 for accounts” whenever we call a business organization for solving a query or availing a service. IVR (Interactive Voice Response) software is a tool that helps with efficient engagement with customers. It offers automated conversational service to deliver exceptional customer service, ultimately improving the reputation of the business organization. 

What Is IVR Software?

IVR software is also known as an interactive voice response system. It is a tool that connects the telephony system with the computer for interacting with customers using a pre-recorded voice. Mainly it is used by call centers, banking and financial organizations, and other business organizations highly dealing with customers for collecting information and providing prompt services. IVR software can also be used for surveys and polls conducted by many companies for their marketing research activities.

How to Select the Best IVR System?

If you are looking for an IVR system for your business that can help you in minimizing the human involvement and reducing customer wait time at the same time, you are at the right place. Below is the list of the best IVR solutions with detailed information about the features and authentic users’ reviews, that will help you in choosing the best IVR system that suits your business model.

58 Softwares   |  Last updated: May 24, 2024
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List of Best IVR Systems

  • DCDial

    Inbound and outbound call center solutions
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    Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivit ... read more about DCDial

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    20% in IVR Software
  • CloudTalk

    Handle phone conversations in a modern way.
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    No more chaos in your inbound phone support process. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160+ countries, custom IVR flows, smart call routing, and countless one-click integrations. Meet your team KPIs every day. CloudTalk Support is intuitive and built with support agents in mind. No more ... read more about CloudTalk

    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Category Focus
    20% in IVR Software
  • Servetel

    Revolutionise Your Business Communication and Deliver an Effortless Customer Service with Servetel.
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    Cab aggregator or shopping portal, boutique retailer or multinational company—Servetel provides top-of-the-line cloud-based communication services for every business. Our Cloud telephony solution is far better than traditional telephony in terms of reliability, wealth of features (thanks to our user-friendly portals with many integrations and API ... read more about Servetel

    Entry Level Price
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    Free Trial
    Available
    Category Focus
    100% in IVR Software
  • Office24by7

    Create happy, satisfied and loyal customers
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    Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Com ... read more about Office24by7

    Entry Level Price
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    Free Trial
    Available
    Category Focus
    25% in IVR Software
  • Twilio

    The world’s leading cloud communication platform
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    Twilio powers personalized interactions and trusted global communications to connect you with customers. Create the exact solution you need to engage customers at every step of their journey. Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Connect with custome ... read more about Twilio

    Entry Level Price
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    Free Trial
    Available
    Category Focus
    15% in IVR Software
  • Phonexa

    Tracking and Distribution Platform for web and call campaigns
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    Phonexa is the leading all-in-one marketing solution for direct advertisers, lead generators, and affiliate networks. Phonexa's lead tracking and distribution platforms provide businesses the ability to perform in-depth analytics of internal and external marketing campaigns, thus resulting in transparency, efficiency and increased ROI. Phonexa has ... read more about Phonexa

    Entry Level Price
    $100 Per Month
    Free Trial
    N/A
    Category Focus
    25% in IVR Software
  • LiveVox

    More power to the contact center
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    Easily create IVR strategies that drive self-service, incorporate digital alternatives, and increase first call resolution with AI-enabled capabilities. Our IVR is fully integrated with our native CRM and omnichannel capabilities and also offers the flexibility to integrate with third-party systems: Easy integrations with our partner payment ve ... read more about LiveVox

    Entry Level Price
    $65 Per User
    Free Trial
    N/A
    Category Focus
    20% in IVR Software
  • XCALLY

    The Omnichannel Contact Center Software
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    Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns… these are just some examples of what you can build with our Cally Square IVR Designer! Furthermore Cally Square is integrated with TSS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox and Tilde. You can create vario ... read more about XCALLY

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    16% in IVR Software
  • CallFire

    Texting and Calling Solutions that Help You Reach More Customers
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    Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before. The days of needing a receptionist are ending. Use an auto-attendant phone system to route your incoming calls to the appropriate line or answering service ... read more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    Category Focus
    10% in IVR Software
  • Toky

    Your virtual phone system connected to everything
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    Design your phone tree using a friendly interface with different options for each keypress. Add custom audios, transfer calls to agents or groups, forward calls, you can even receive faxes Create an IVR that guides your clients to the agent that best meets their needs or answer their doubts with informative audios. Improve your customer service ... read more about Toky

    Entry Level Price
    $20 Per Month
    Free Trial
    N/A
    Category Focus
    25% in IVR Software
  • Voiptime Cloud

    Cloud predictive dialer
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    IVR (Interactive Voice Response) system is a multifunctional business software tool that works as a interactive menu where incoming callers can navigate between various menu sections to find information regarding their requests or complaints, ask for connecting to the human agent, get information about their queue position during waiting for the co ... read more about Voiptime Cloud

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    10% in IVR Software
  • Noble Solution Suite

    Advanced Solutions for Contact Centers
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    Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of ... read more about Noble Solution Suite

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in IVR Software
  • MessageBird

    Talk to your customers via Voice, SMS and WhatsApp
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    MessageBird is cloud communications platform offering a suite of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simpli ... read more about MessageBird

    Entry Level Price
    $50 Per Month
    Free Trial
    Available
    Category Focus
    25% in IVR Software
  • AVOXI Genius

    Start with a Business Phone Line
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    IVR system software (Interactive Voice Response) allows you to manage your voice menus and call flows from an intuitive online interface. Managed in the cloud, AVOXI's hosted IVR solution lets you create multi level IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. Manage your cloud IVR, call recordings, call ... read more about AVOXI Genius

    Entry Level Price
    $19.99 Per Month
    Free Trial
    N/A
    Category Focus
    25% in IVR Software
  • ETS

    Discover New Levels of Performance
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    Occam’s ETS Discovery tool allows mid-sized organizations to increase the accuracy of their contact center testing, to decrease costs and to foster continued innovation by automating the discovery of IVR applications to ensure the highest levels of performance and provide the best possible user experience. The ETS IVR Discovery tool automatically ... read more about ETS

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    100% in IVR Software
  • VoIP.ms

    The most ​feature-rich VoIP provider
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    VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. ... read more about VoIP.ms

    Entry Level Price
    $0.85 Per Month
    Free Trial
    N/A
    Category Focus
    33% in IVR Software
  • Justcall

    Cloud-based Phone System For
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    JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer b ... read more about Justcall

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    Category Focus
    10% in IVR Software
  • Ozonetel CloudAgent

    Transform Your Customer Interactions Into Seamless Experience
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    Ozonetel offers toll-free numbers across 150 countries and local numbers across 66 counties, so you can get the right one for your business. Talk to our sales team to learn how this can improve your marketing campaigns or customer experience goals. You can define which department or agent to route incoming calls based on time, day, department & ... read more about Ozonetel CloudAgent

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in IVR Software
  • Call Center Studio

    World’s 1st Call Center Software Built on Google
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    An IVR system allows customers to resolve basic customer service interactions themselves without needing to speak to a live agent. Your IVR system can also be used for promotions, surveys, polls, brand awareness and so much more . An IVR system delights your customers by saving them time and hassle. Plus, it reduces cost, improves lead conversion ... read more about Call Center Studio

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    10% in IVR Software
  • CloudCall

    Computer Telephony Integration (CTI) for CRM
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    CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business relationsh ... read more about CloudCall

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in IVR Software
  • DialogTech

    AI Call Tracking & Analytics for Marketers
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    DialogTech is the leading provider of AI-powered conversation intelligence for marketers. Industry leaders trust DialogTech for the data, technology, expertise, and support they need to drive and convert more callers to customers. As marketers face mounting pressure to drive not only leads but revenue, DialogTech’s platform empowers them with the ... read more about DialogTech

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in IVR Software
  • Xtreme IVR Telephone Locator

    Dealer, Store Locator Software
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    Our phone-based store locator is the quickest way for customers to access directions to your nearest locations. Your customers are guaranteed an immediate, accurate response. Our system connects to your Xtireme Locator database of store locations and delivers results based on proximity to the caller. Caller can have options of being patched through ... read more about Xtreme IVR Telephone Locator

    Entry Level Price
    $50 Per Month
    Free Trial
    30 Days
    Category Focus
    100% in IVR Software
  • IVR Studio

    Deliver High-Quality Caller Experiences
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    Voicent's IVR software offers point-and-click call flow design, easy installation and low cost. From simple call flow to incredibly powerful connections to web applications and other tools, IVR Studio simplifies business integration and increases flexibility. Based on internet standards, Voicent IVR Studio is extensible and allows integration with ... read more about IVR Studio

    Entry Level Price
    $799 One-time
    Free Trial
    30 Days
    Category Focus
    100% in IVR Software
  • Replicant

    New kind of customer service
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    Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between ... read more about Replicant

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in IVR Software
  • Smart IVR

    Refining IVR with Software
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    Smart IVR gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3C’s VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced ... read more about Smart IVR

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    100% in IVR Software
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