C-Zentrix
📍 India HQFounded 2002
Deployment
Web-based
Best for
Small
Overview
About C-Zentrix
C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.
At a glance
Software information
Industries served, licensing and the support C-Zentrix provides.
Industries
- Marketing-advertising
- Telecommunications
Licensing
- Proprietary
- Quote Based
Support
- Live Chat
- Phone
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- On-Site Training
Languages (1)
English
Capabilities
C-Zentrix features
The full feature set, grouped by module.
Call Center Software
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
IVR Software
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
Predictive Dialer Software
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Scripts & Surveys
- Voicemail Detection
Customer Experience Software
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
Plans
C-Zentrix pricing
Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Media
Screenshots & video
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