Best Call Center Software

Explore the best Call Center Software to connect with your customers, offer exceptional service, and improve customer experience. GoodFirms is an expert in software analysis, and its research team is second to none when it comes to evaluating software applications. GoodFirms has listed the top call center software solutions that you can partner with for providing robust contact center solutions to your customers.

Rankings updated: Jun 24, 2025
246 Software

List of Best Call Center Software with Reviews

  • OXON

    5.0 1 Review Verified

    OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound customer service and customer support calls, outbound sales calls, email, chat and business ... read more about OXON

    OXON Review

    Intelligent solution reviewed by: igor szabo
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Accounting
    • Banking
    • Financial-services
    • Hospital-health-care
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service ... read more about CallCenterHosting

    CallCenterHosting Review

    They supported me everything before they made sales reviewed by: Kalpesh Thakrar
    Entry Level Price
    $7.49 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Consumer-goods
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics
    • Whitepapers

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $7.49 Per Month
  • The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops. Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed ... read more about LiveVox

    Entry Level Price
    $65 Per User
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $65 Per User
  • Inbound call center Deliver personalized customer service and increase answering incoming calls to meet SL 80/20 Increase the first call resolution by empowering your call center agents with the full information about ... read more about Voiptime Cloud

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Financial-services
    • Insurance
    • Marketing-advertising
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • Enrich with advanced features, Toll Free Number from The Real PBX simplifies the way you manage and prioritize your business calls. Give your business the power of cloud intelligence with the right ... read more about The Real PBX

    Entry Level Price
    $20 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Queue Management

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $20 Per Month
  • At Patch is an In-App Communications platform, our SDK’s embed into any app with just 3 function calls, enables actionable notifications, chat and calls via IP or PSTN. It’s simple, if a ... read more about Patch

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Manual Dialer
    • Queue Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Free
  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    0% in Call Center Software

    Features

    • Call Logging
    • Campaign Management
    • Conference Calling
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics

    Key Details

    Industries
    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • Thirdlane

    5.0 16 Reviews Verified

    Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane ... read more about Thirdlane

    Thirdlane Reviews

    Solid VoIP Solution for MSPs reviewed by: Benjamin Carter
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    16% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Accounting
    • Airlines-aviation
    • Architecture-planning
    • Arts-crafts
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Capital-markets
    • Chemicals
    • Commercial-real-estate
    • Computer-games
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-electronics
    • Consumer-goods
    • Cosmetics
    • Defense-space
    • Education-management
    • Food-production
    • Government-relations
    • Hospitality
    • Human-resources
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews

    What User‘s Say
    A Strong Option for MSPs
    Mike Peterson, CEO at PureConnect
    Great solution for MSPs. Versatile and dependable.
    Michael Green, Chief Executive Officer at XYZee
    A Practical VoIP Solution
    Robert Johnson, Chief Executive Officer at TelComPro
    Review Summary
    Thirdlane Multi Tenant PBX is a highly reliable and versatile solution designed specifically for MSPs. It offers the flexibility to manage multiple clients under a single system, with the added benefit of white-label customization, allowing you to tailor the branding for each client. Once the initial setup is complete, which requires some configuration, the system proves to be highly scalable. It efficiently supports both small and medium-sized businesses, growing with their needs while offering comprehensive communication features like voice, messaging, and video integration.
    Mike Peterson
    Mike Peterson, CEO at PureConnect

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based

    Integration

    Integrated With
    • Salesforce CRM
    • Zoho CRM
    • Sugar CRM
    • Freshdesk
    • Zendesk
    • HubSpot CRM
  • Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews

    What User‘s Say
    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools
    Zendesk helps us to manage customer support inquiries easily
    Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing
    Review Summary

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Close

    5.0 5 Reviews Verified

    Close CRM software can easily create a route of growth for your business. It increases the sales team's productivity with sales force automation by taking care of core operations. The integrated reporting ... read more about Close

    Close Reviews

    Most complete & easy-to-use CRM reviewed by: Joe Gatto
    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    8% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Accounting
    • Logistics-supply-chain
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews

    What User‘s Say
    Close is a powerful and easy to use CRM
    Erik Zahnlecker, Co-Founder, COO at Allocate.ai
    Straight to the point and no added mess
    David Lee, Manager at CPD Online College
    Highly recommended
    Michael Kaiser-Nyman, President at Epicodus
    Review Summary

    Close has an intuitive user interface and is supercharged by its many available integrations. We leveraged the Zapier integration and in doing so automated a good portion of the work we were previously doing manually. It was as if we added another member to our team. Highly recommend

    Erik Zahnlecker
    Erik Zahnlecker, Co-Founder, COO at Allocate.ai

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $49 Per Month
  • DCDial

    5.0 5 Reviews Verified

    Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design ... read more about DCDial

    DCDial Reviews

    One Of The Bestest Calling Solution reviewed by: Malik Zeshan Ashraf
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Infographics
    • On-Site Training

    Reviews

    What User‘s Say
    DCDial is on top of their game, they are a company that Cares about their customers!
    Patrick.Meyer at LCS Financial Services Corp
    Awesome Service, I am HAPPY
    Aamir Shahzad, Project Manager at Xeeonix Technologies
    Nice user experience
    erick thomas
    Review Summary
    I am an IT Manager and I have over 30 years of work experience in IT and I have worked with Several systems like DCDial and I have to say the ease of use and management of the system is better than most systems out there that I have experience with managing. I have to say their Support is top Shelf, very responsive, and eager to help with even the most simple thing...
    Patrick.Meyer
    Patrick.Meyer at LCS Financial Services Corp

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

    Integration

    Integrated With
    • Zendesk Guide
    • Oracle Cloud HCM
    • CRM Creatio
    • Microsoft 365
  • InfoFlo

    5.0 4 Reviews Verified

    InfoFlow is a perfect CRM solution for SMEs. The software offers all basic CRM features at an affordable price. Users can harness the power of tools like document management, task management, and ... read more about InfoFlo

    InfoFlo Reviews

    InfoFlo is a feature-rich CRM solution to manage customer relations designed to improve business productivity. reviewed by: Anonyms User
    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    0% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews

    What User‘s Say
    InfoFlo is an all-in-one and easy-to-use CRM software that is perfect for a management solution to track and manage contacts automatically.
    Nathan Mendez
    Inflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
    Anonyms User
    Inflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
    Anonyms User
    Review Summary
    I like this software for giving us all information related to customers such as emails, contacts and other records. This software can be accessed online which makes it a great choice for teams that are working remotely. It is useful for small to midsize all kinds of organizations. It is easily integrated with other systems.
    Nathan Mendez
    Nathan Mendez

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $30 Per Month
  • Genesys

    4.5 4 Reviews Verified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    10% in Call Center Software

    Features

    • Call Logging
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews

    What User‘s Say
    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Great Call Center phone systems
    Richard Oberle
    Genesys Cloud - all the technology and know-how under one roof!
    Robert Wakefield-Carl
    Review Summary
    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Packages

    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • Dialpad

    4.3 4 Reviews Verified

    Deploy new contact centers around the world in minutes and manage all your agents in one place. Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment ... read more about Dialpad

    Dialpad Reviews

    Useful platform for communicating with patients and colleagues during COVID & beyond reviewed by: Tyler Sanslow
    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    15% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Banking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Real-estate
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Reviews

    What User‘s Say
    Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
    Laura Samoisette
    Easy to use call & texting without giving out your personal number!
    Melissa Hirsch
    In my experience I have found the system very user friendly.
    Koren Pilkinton, 4
    Review Summary
    This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don't even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can't rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.
    Laura Samoisette
    Laura Samoisette

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $15 Per Month
  • ICTBroadcast

    5.0 3 Reviews Verified

    ICTBroadcast is multi tenant, unified communications based auto dialer, predictive dialer and power dialer software solution features inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment ... read more about ICTBroadcast

    ICTBroadcast Reviews

    Good Work ICTBroadcast reviewed by: Usman Asslam, Developer at SouleWell
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    34% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • On Premises
    • Web-based
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Reviews

    What User‘s Say
    Easy to use ICTBroadcast and very Good Work
    Waheed Asgar, Project Development Manager at BC Software House
    ICTBroadcast user
    Sheraz Ameer, PHP Developer at ICT Vision
    Review Summary
    ICTBroadcast Service Provider Edition provides an extensive array of functionalities, such as unified communications, adaptable multi-service billing, a sophisticated routing system, and effective payment management. This suite positions it as the optimal solution tailored for internet telephony service providers, telecom operators, and carriers, seamlessly addressing their varied requirements.
    Waheed Asgar
    Waheed Asgar, Project Development Manager at BC Software House

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • One-Time Payment
  • CloudTalk

    5.0 3 Reviews Verified

    Cut down resolution time for inbound customer support calls and win more sales deals with CloudTalk – the best-rated cloud call center software for SMB in 2022. CloudTalk gives you a 360° ... read more about CloudTalk

    CloudTalk Reviews

    Easy to use, Seamlesss to integrate reviewed by: Anthony Lee
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Infographics
    • On-Site Training

    Reviews

    What User‘s Say
    CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams
    Ushmita Sharma, Senior Account Manager at Teqo Solutions
    Great technology for outbound calls
    Patrik Ruman
    Review Summary
    CloudTalk and Dialpad both offer cloud-based VoIP solutions, but they cater to different needs. CloudTalk excels in call routing, IVR, and CRM integrations, making it ideal for customer support and sales teams. Dialpad, with its AI-powered analytics and real-time transcription, is better for AI-driven insights and automation. CloudTalk was chosen for its strong scalability, intuitive interface, and advanced call management features, which align well with high-volume support and sales operations. However, if AI-driven analytics and voice intelligence are a priority, Dialpad might be a better fit.
    Ushmita Sharma
    Ushmita Sharma, Senior Account Manager at Teqo Solutions

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $25 Per Month
  • NextLevel.AI

    5.0 3 Reviews Verified

    NextLevel.AI is a set of human-like, fully adaptable AI voice agents that optimize workflows, enhance customer experiences, and deliver deep, actionable insights. Whether for enterprises, startups, or small businesses, this powerful solution ... read more about NextLevel.AI

    NextLevel.AI Reviews

    The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week. reviewed by: David
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    0% in Call Center Software

    Features

    • Call Scripting
    • Conference Calling
    • Interactive Voice Response
    • Voicemail
    • AI Features

    Key Details

    Industries
    • Animation
    • Automotive
    • Banking
    • Commercial-real-estate
    • Education-management
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Human-resources
    • Marketing-advertising
    • Pharmaceuticals
    • Real-estate
    • Retail
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person

    Reviews

    What User‘s Say
    Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.
    Christian Bluemlein
    Revolutionizing Business Operations with AI-Powered Assistance
    Mark Stevenson, Chief Operating Officer at InnovateTech Solutions
    Review Summary
    Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time.
    Christian Bluemlein
    Christian Bluemlein

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • In today's fast-paced, interconnected world, effective communication is the cornerstone of any successful business. At Nuacom, we understand that and have made it our mission to empower companies with cutting-edge communication solutions ... read more about Nuacom

    Nuacom Reviews

    Good experience reviewed by: Sergiu Durnescu, Cyber Security Ethusiast
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Accounting
    • Airlines-aviation
    • Alternative-wmedicine
    • Apparel-fashion
    • Architecture-planning
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Business-supplies-equipment
    • Capital-markets
    • Civic-social-organization
    • Civil-engineering
    • Commercial-real-estate
    • Computer-network-security
    • Computer-software
    • Construction
    • Consumer-services
    • Defense-space
    • Education-management
    • Environmental-services
    • Events-services
    • Executive-office
    • Facilities-services
    • Financial-services
    • Food-beverages
    • Government-administration
    • Health-wellness-fitness
    • Hospital-health-care
    • Human-resources
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Logistics-supply-chain
    • Machinery
    • Medical-practice
    • Newspapers
    • Packaging-containers
    • Real-estate
    • Restaurants
    • Retail
    • Telecommunications
    • Veterinary
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Knowledge Base

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize ... read more about Talkdesk

    Talkdesk Reviews

    Would not recommend... reviewed by: Heather Dodd
    Entry Level Price
    $75 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Human-resources
    • Information-services
    • Information-technology-services
    • Retail
    • Staffing-recruiting
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $75 Per Month

    Integration

    Integrated With
    • Salesforce CRM
    • slack
    • Zendesk Support
    • Microsoft Teams
    • Zoom
  • We believe no one can. Our Oreka TR (commercial) contact center call recording software was built from the ground up to be simple to install (in just 30 minutes) and extremely easy ... read more about Oreka GPL

    Oreka GPL Review

    Versatile, high-quality audio capture software! reviewed by: Stan
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • Automate up to 80% of your conversations with Dixa’s Chatbot, so agents can focus on high-value customer inquiries that need the human touch. Get a snapshot of each customer’s entire conversation history, ... read more about Dixa

    Dixa Review

    Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service. reviewed by: Caesar Austin
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    • Transportation-trucking-railroad
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

    Integration

    Integrated With
    • Ada
    • Shopify
    • WooCommerce
    • Zoho Analytics
  • Reduce inbound requests to your contact centers by publishing answers to common questions through your Help Center or Chat Widget—available for customers when they need them most. Give fast, personalized responses based ... read more about Gladly

    Gladly Review

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support. reviewed by: Justine Snee
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics

    Key Details

    Industries
    • Banking
    • Business-supplies-equipment
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • Welcome to iHelpBD. iHelpBD is a software call center company that started its journey in 2013. Most of our clients are based in differents parts in the world. We have clients in ... read more about iHelpBD

    iHelpBD Review

    iHelpBD is a software company based in Dhaka, Bangladesh that specializes in call center software. reviewed by: iHelpBD, Developer at iHelpBD25
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    100% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Infographics
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Annual Subscription
    • One-Time Payment
  • Our system lets you easily manage your leads, sales appointments, emails, quotes, jobs, and gives you a complete 360° view of everything for better decision-making. When you’re on the road, our app ... read more about improveit 360

    improveit 360 Review

    improveit 360, awesome software…nicely designed… works well and makes my scheduling work easier. reviewed by: Anonymous
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    18% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Campaign Management
    • Conference Calling
    • Interactive Voice Response

    Key Details

    Industries
    • Construction
    • Education-management
    • Human-resources
    • Marketing-advertising
    • Mechanical-or-industrial-engineering
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Improve customer satisfaction & make management easy with the Hub Inbound Call Center Software Increase customer revenue & improve agent productivity with the Hub Outbound Call Center Software Host inbound, outbound or ... read more about TelebuHub

    TelebuHub Review

    Feature Packed and Affordable Contact Center Solution reviewed by: Dev Madhav
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win ... read more about Avaya Spaces

    Avaya Spaces Review

    Great chatting experience with options for direct chats, and group chats! reviewed by: Rany Tannouri
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Engage customers on the media of their choice to provide a seamless customer experience.Seamlessly move between inbound and outbound calling queues maximize agent productivity. By offering a fully customizable, unified UCaaS and ... read more about Streams Call Center

    Streams Call Center Review

    Very pleased with this product! reviewed by: Scott Murpby
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per Feature
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages

    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
  • Now you can forward incoming calls directly to the respective departments and agents, without any human intervention using our inbound call center software. With our IVR call center solution and intelligent routing, ... read more about Office24by7

    Office24by7 Review

    Fast Service, timely response, and good communication to resolve errors. reviewed by: chetan dev
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
  • RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to ... read more about RingCentral Video

    RingCentral Video Review

    High-level security reviewed by: Reuben Yonatan, Founder and CEO at GetVoIP
    Entry Level Price
    $19.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    20% in Call Center Software

    Features

    • Call Logging
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics

    Key Details

    Industries
    • Banking
    • Business-supplies-equipment
    • Farming
    • Financial-services
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $19.99 Per Month
  • VanillaSoft, the industry's most successful sales engagement platform, empowers sales teams to respond to leads faster, interact more consistently, and generate more qualified sales opportunities. Thousands of users employ VanillaSofts sales cadence ... read more about VanillaSoft

    VanillaSoft Review

    Solid, inexpensive calling center software with all the features you need to get started reviewed by: Jake Tolbert
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Marketing-advertising
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
  • We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas ... read more about Twilio

    Twilio Review

    Twilio's platform is highly scalable, allowing us to accommodate growth reviewed by: Daniel Chabert, CEO and Founder at PurpleFire
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
  • XCALLY is integrated with Asterisk™ to provide a powerful CTI System for your Call Center! Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and ... read more about XCALLY

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    16% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Apparel-fashion
    • Banking
    • Consumer-services
    • Financial-services
    • Marketing-advertising
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
  • For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which ... read more about AloTech

    Entry Level Price
    $69.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Conference Calling
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer

    Key Details

    Industries
    • Banking
    • Financial-services
    • Nonprofit-organization-management
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $69.00 Per Month
  • Simplify call center setup so your support and sales teams can get up to speed sooner. Invite your agents, organize your workflows, and open for business anywhere. Build IVR menus and smart ... read more about Aircall

    Entry Level Price
    $30 One-time
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Retail
    • Telecommunications
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $30 One-time

    Integration

    Integrated With
    • Shopify
  • NOW EASIER THAN EVER - Use Voice Broadcast to send important alerts, promotions, updates, and notifications to customers, employees, voters, and more. Our new streamlined process lets you quickly pick your sender, ... read more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Usage Based
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $99.00 Per Month
  • Newfies-Dialer is focused on call centers and has predictive dialling, inbound calling and can be used with existing call center and PBX equipment. An agent interface is included and will display any ... read more about Newfies-Dialer

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Usage Based
    70% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Marketing-advertising
    • Market-research
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • Support Days
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
  • Toky integrates with existing business tools and offers a turn-key communication solution for all of your teams Unify data across business systems and enable your support team to offer highly personalized customer ... read more about Toky

    Entry Level Price
    $20 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • Case Studies

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $20 Per Month

    Integration

    Integrated With
    • Zapier
    • Pipedrive
    • Salesforce CRM
    • Asana
  • Make sure things get done the right way by helping your team self-serve key information. Our interactive agent scripting solution powers inbound and outbound call centers, customer service teams, sales orgs, and ... read more about Zingtree

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    70% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Hospital-health-care
    • Outsourcing-offshoring
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Blog
    • Webinar
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

    Integration

    Integrated With
    • Zendesk Guide
    • Freshdesk
    • Salesforce CRM
    • Kustomer
    • Cisco AnyConnect
    • Cisco Jabber
  • Send custom voice messages to thousands at once. Set call transfers for up to 10 digits. Our call center software enables unlimited agents to connect with people over a call to have ... read more about CallHub

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Education-management
    • Financial-services
    • Insurance
    • Nonprofit-organization-management
    • Political-organization
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    • One-Time Payment
  • A single SDK with abstraction of platform specificities, to develop your VoIP client for smartphones, tablets, desktop platforms and embedded systems. Liblinphone offers APIs for various programming languages: C#, Java/Kotlin, Swift, C++ ... read more about Linphone

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Predictive Dialer

    Key Details

    Industries
    • Banking
    • Financial-services
    • Retail
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
  • 3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost ... read more about 3CX

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Annual Subscription
  • IP media gateways convert phone calls between legacy circuit-switched technologies and modern packet-switched technologies (aka VoIP). You can use gateways to connect legacy phone lines with your Asterisk system or to connect ... read more about Asterisk

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Reporting & Analytics
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Insurance
    • Railroad-manufacture
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Free
  • Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet.It supports HD sound quality and video up to DVD size and quality.It is ... read more about Ekiga

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Conference Calling
    • Interactive Voice Response
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Free
  • It allowing to do high quality VoIP calls (person-to-person or on regular telephones) via open SIP protocol. From cloud of SIP providers you can choose best for you, register account and use ... read more about Microsip

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Escalation Management
    • Interactive Voice Response
    • Predictive Dialer

    Key Details

    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Free
  • Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. It is the complete telecom solution including Omni Channel, ... read more about Dialer360

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    20% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Financial-services
    • Insurance
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based

    Integration

    Integrated With
    • Insightly
    • Kustomer
    • Pipedrive
    • Salesforce CPQ & Billing
    • Salesforce CRM
  • Armada Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships ... read more about Armada CRM

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Campaign Management
    • Manual Dialer
    • Predictive Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Financial-services
    • Marketing-advertising
    • Nonprofit-organization-management
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points. As a call center CRM, FIVE contains all the ... read more about Five CRM

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Call Center Software

    Features

    • Call Logging
    • Call Scripting
    • Campaign Management
    • Escalation Management
    • Queue Management

    Key Details

    Industries
    • Marketing-advertising
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security, and advanced features.Highlights: Predictive Dialer, Skill Based ... read more about HoduCC

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Conference Calling
    • Escalation Management
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Banking
    • E-learning
    • Financial-services
    • Hospital-health-care
    • Insurance
    Licensing & Deployment
    • Proprietary
    • On Premises
    • Web-based
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • One-Time Payment
  • VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for ... read more about VICIdial

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Call Scripting
    • Campaign Management
    • Conference Calling
    • Interactive Voice Response
    • Manual Dialer
    • Predictive Dialer
    • Queue Management
    • Voicemail

    Key Details

    Industries
    • Banking
    • Financial-services
    • Insurance
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

  • The Voip-Info.org wiki covers everything related to VoIP, software, hardware, service providers, reviews, configurations, standards, resources, tips and tricks and everything else related to voice over IP networks (VoIP), IP telephony and ... read more about Vmukti1.1

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Call Center Software

    Features

    • Call Logging
    • Call Recording
    • Conference Calling
    • Escalation Management
    • Manual Dialer
    • Queue Management

    Key Details

    Industries
    • Banking
    • Financial-services
    • Insurance
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Free

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