Call Center Software

Best Call Center Software

Are you looking for call center software that can cater to modern problems of the industry? If you are, GoodFirms curates a list of Call Center Software available in the market, along with proper research. These calling tools can also be integrated with several business call center tools to increase productivity in customer service, and eventually sales. Some of the features a call center system must have are call recording, call barging, voicemail, transcription and notifications, interactive voice response, call queues, predictive dialer, campaign management, conference calling, automatic call distributor, telephony, disposition codes, and reporting/analytics among several others. Below, you will find details, assessments, and client reviews on each of the listed call center solutions:

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List of Call Center Software | Best Call Center System

CallCenterHosting
Our cloud-based communication solutions cover your business needs to deliver results at ONCE

Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. Give your call center the power of cloud intelligence with the right set of dialer and affordable business number.

10 Days
$7.49/Month
Bitrix24
Your company. United.

Bitrix24 - is an initiative of Bitrix, Inc., a privately-owned company owned and managed by its founders. The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions (Bitrix, Inc. products) and was launched as a beta cloud-based service in April 2012. Bitrix takes pride in serving customers ranging from Fortune 500 companies to small organizations, including well... read more

Hisham Balatiah
Hisham Balatiah, Founder at EIC - Engineers International Community
N/A
$35.00/Year
CloudTalk
Handle phone conversations in a modern way.

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international number... read more

14 Days
$10/Year
Zendesk Support
Customer Service Software & Remote Support Software

Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

14 Days
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LiveVox

5. LiveVox

More power to the contact center

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... read more

N/A
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XCALLY

6. XCALLY

The Omnichannel Contact Center Software

XCALLY is a complete Omichannel solution for Inbound, Outbound and Blended Contact Centers.Voice, Web Chat, E-Mail, SMS, Fax and Open channel API for the best Customer Journey Experience!XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center.

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AloTech

7. AloTech

Safety first with Alotech Cloud

For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

N/A
$69.00/Month
Aircall

8. Aircall

Make every conversation count.

Setting up a contact center for your support and sales team should be simple. Invite your agents, organize your workflows and keep your clients happy. No need to hire special technicians or purchase fancy equipment. All you need is an internet connection, a computer, and a headset.

N/A
$30/Month
CallFire
Texting and Calling Solutions that Help You Reach More Customers

CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers.

N/A
$99.00/Month
Newfies-Dialer
Call Center Software.

Newfies-Dialer can play a valuable part of any outbound call-center’s armoury of tools for sales, marketing and making contact. Newfies-Dialer has the potential to make tens of thousands of calls per hour.

N/A
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Toky

11. Toky

Your virtual phone system connected to everything

Toky can be integrated with your CRM, Zapier, Slack and other business tools, to increase productivity in your sales and customer service team.Make informed decisions based on real time data and analytics taken directly from inbound and outbound calls, text messages (SMS) and the way you and your customers interact with each other

N/A
$12.00/Month
Zingtree

12. Zingtree

Create Interactive Decision Trees.

Zingtree makes it super-easy to build and maintain interactive troubleshooters and process flows with ZERO coding.

30 Days
$79/Month
CallHub

13. CallHub

Convert your leads instantly with our automated virtual dialer.

CallHub offers different modes of dialing. Depending on your campaign needs, cost of talking to a contact and time availability, you can pick a dialer suitable for you.

N/A
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Linphone

14. Linphone

An open source VoIP SIP softphone.

Linphone is a free voice over IP softphone, SIP client and service. It may be used for audio and video direct calls and calls through any VoIP softswitch or IP-PBX. Also, Linphone provides the possibility to exchange instant messages.

Available
Free version
Asterisk

15. Asterisk

Asterisk is a free and open source framework for building communications applications

Digium®, Inc. provides Asterisk® software, telephony hardware, and Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) at an affordable price.Asterisk is a communications engine that transforms commodity computers into powerful communications servers.

Available
Free version
Ekiga

16. Ekiga

Ekiga 5.0 - The Next Big Thing

Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet.It supports HD sound quality and video up to DVD size and quality.It is interoperable with many other standard compliant softwares, hardwares and service providers as it uses both the major telephony standards (SIP and H.323).

Available
Free version
Microsip
MicroSIP - open source portable SIP softphone based on PJSIP stack for Windows OS.

It allowing to do high quality VoIP calls (person-to-person or on regular telephones) via open SIP protocol. From cloud of SIP providers you can choose best for you, register account and use it with MicroSIP. You'll get free person-to-person calls and cheap international calls.

Available
Free version
Dialer360

18. Dialer360

Complete Telecom Solutions

Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Sales... read more

3 Days
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Servetel

19. Servetel

Revolutionise Your Business Communication and Deliver an Effortless Customer Service with Servetel.

Transform the way your business communicates with Servetel's comprehensive line of cloud communication products like programmable voice, IVRS, call broadcasting, hosted PBX and more.

15 Days
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HoduCC

20. HoduCC

Call Center Software

HoduCC is a FreeSWITCH based Contact Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this contact Center System offers intelligence, security and advanced f... read more

30 Days
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VICIdial

21. VICIdial

THE MOST POPULAR OPEN-SOURCE CONTACT CENTER SOLUTION IN THE WORLD

The Vicidial Group is the creator and maintainer of the VICIdial Open Source Contact Center solution. We also offer VICIhost, a hosted contact center service for companies.You can find VICIdial in use at thousands of different companies and organizations all over the world.

Available
Free version
OrekaGPL

22. OrekaGPL

Open Source Audio Recorder

OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on sourceforge.net (www.oreka.org). More than 170,000 users have downloaded the open source version of OrecX (across 190-plus countries), which has received accolades from Linux World, Unified Communications Magazine, and TMC Magazine.

Available
Free version
ICT Dialer
ICTDialer, Unified Free Auto Dialer Software, Voice FAX SMS Broadcasting application

ICT Innovations is focused to provide open source based solutions and services to small business owners (SMB) , Internet telephony service providers (ITSP) and Telecom Operators in the area of information and Communication Technologies. ICT Innovations fulfills requirements of his valued customers with professional approach enabling them to find new ways to generate revenue.

Available
Free version
Vmukti1.1

24. Vmukti1.1

VMukti 1.1 Open Source Call Center Software

VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features.

Available
Free version
GOautodial
GOautodial's on-demand cloud call center platform

GoAutoDial Inc. is an information technology company duly registered under the Philippine SEC in Pasig City, NCR. It was established in 2010 by three entrepreneurs who have been in the forefront of the technologies successfully running many of the small and medium enterprise (SME) contact centers in the world.

30 Days
$15.00/Month
ActiveDEMAND
Automate ActiveDEMAND marketing!

Beyond Providing a Dynamically Comprehensive Marketing Automation Tool.One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them. “Marketing” needs to translate into tangible results sales teams, managers and others can see and measure. And that’s precisely where we come in.

14 Days
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CrazyCall

27. CrazyCall

CrazyCall

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually.

14 Days
$11.00/Month
Daktela Polska
Multi-channel customer service. Built-in virtual exchange. Built-in CRM.

Komunikacja Omnichannel, wielokanałowa obsługa klienta. Telefon, Email, Webczat, SMS. Obsługa inbound i outbound, nagrywanie rozmów, system ticketowy, statystyki.

15 Days
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Noble Solution Suite
Advanced Solutions for Contact Centers

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communi... read more

N/A
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iHelpBD

30. iHelpBD

call center software

Welcome to iHelpBD. iHelpBD is a software call center company that started its journey in 2013. Most of our clients are based in differents parts in the world. We have clients in different sectors of Bangladesh. Such as: Ride sharing (shohoz ,obhai), Hospital (apollo, asgar ali, ibn sina, labaid) and Bank & financer (fiic bank, NRB Global bank, metlife ) etc. TPIN and GREENPIN has arrived! We be... read more

1 Days
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The Real PBX
Click, Connect, Communicate

Enrich with advanced features, Toll Free Number from The Real PBX simplifies the way you manage and prioritize your business calls. Give your business the power of cloud intelligence with the right and affordable business numbers.

10 Days
$20/Month
eGain Agent Desktop
Digital-first omnichannel agent desktop

Digital-first agent desktop that combines rich, digital engagement capabilities with enhanced call handling, embedded knowledge and Artificial Intelligence (AI), operational analytics, and journey analytics for customers and agents Digital-first, omnichannel workspace that morphs to the context and task at hand, showing only hyper-relevant information needed to handle it rather than cluttering it... read more

30 Days
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Easymeeting
Meetings Made Easy

Easymeeting delivers video conferencing that was made for humans, by humans. Imagine you could meet with a customer across town, a coworker across the state, and a partner across the country all in one day and still be home for dinner. At Easymeeting, this is what we strive for, providing you with an easy to use tool so you can work more efficiently and focus on the things that inspire you.

14 Days
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TelebuHub

34. TelebuHub

Call Center Software

TelebuHub is an automated call center software that offers affordable inbound, outbound or blended call center services on the cloud and onsite. Business calling made easy!

1 Days
Contact Vendor
AVOXI Genius
Start with a Business Phone Line

The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 160+ countries.

N/A
$7.99/Month
Justcall

36. Justcall

Cloud-based Phone System For

JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a u... read more

30 Days
$25/Month
Ozonetel CloudAgent
Transform Your Customer Interactions Into Seamless Experience

At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e... read more

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Call Center Studio
World’s 1st Call Center Software Built on Google

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

N/A
$69/Month
CloudCall

39. CloudCall

Computer Telephony Integration (CTI) for CRM

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business relationships with its candidates and clients, while maximiz... read more

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Replicant

40. Replicant

a new kind of customer service

Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between a bot (the “Thinking Machine”) and a customer... read more

N/A
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Inconcert Allegro
Optimize your contact center.

The inConcert Allegro Contact Center suite of software is specifically designed so organizations can optimize their remote contact with customers, no matter what channel they choose. Advanced functionality incorporates profound business knowledge with the goal of aligning contact center operations with the industry’s best practices. inConcert Allegro Contact Center’s customized solutions reduc... read more

N/A
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C-Zentrix

42. C-Zentrix

Customer Experience Simplified

C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Ex... read more

N/A
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InterDialog UCCS
Contact Center Solutions

InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS ... read more

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Akio.CX

44. Akio.CX

The ultimate Contact Centre software

Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.

N/A
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Ameyo Engage
Engage on Cloud

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

N/A
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CenterMaster
Multichannel cloud-based contact center solution

CenterMaster is a multichannel cloud-based contact center solution that is TCPA, PCI, and HIPAA compliant. Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. It reduce live agent interactions by providing customers with self-serve options to access information, complete transactions, and automatically route ... read more

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DC Contact Center
The Compliance Call. Answered.

DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best. The platform is open by design, is PBX independent and provides easy integration into multiple platforms supporting various settings. Built using state-of-the-art software a... read more

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MaxContact
Self Service IVR

The IVR is often the first interaction that your customers and prospects have, when they call your contact centre, so, providing a good first impression is key. Consumers are now very used to dealing with IVR’s and are often keen to use them to perform simple tasks such as providing meter readings rather than waiting in a queue to speak to an advisor. By providing self service options within you... read more

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Office24by7
Create happy, satisfied and loyal customers

Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Communication Automation solutions enable companies t... read more

1 Days
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Softdial Contact Center
Sytel flagship suite of feature rich contact center applications and services

Sytel supplies contact center software solutions on a global basis. The overall product, Softdial Contact Center (SCC) is very open and users and partners can choose which components to deploy. The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Neve... read more

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