Best Call Center Software
Are you looking for call center software that can cater to modern problems of the industry? If you are, GoodFirms curates a list of Call Center Software available in the market, along with proper research. These calling tools can also be integrated with several business call center tools to increase productivity in customer service, and eventually sales. Some of the features a call center system must have are call recording, call barging, voicemail, transcription and notifications, interactive voice response, call queues, predictive dialer, campaign management, conference calling, automatic call distributor, telephony, disposition codes, and reporting/analytics among several others. Below, you will find details, assessments, and client reviews on each of the listed call center solutions:
List of Call Center Software | Best Call Center System
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CallCenterHosting
Our cloud-based communication solutions cover your business needs to deliver results at ONCEEnriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. Give your call center the power of cloud intelligence with the right set of dialer and affordable business number.... read more about CallCenterHosting
OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound customer service and customer support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides mana... read more about OXON
Enrich with advanced features, Toll Free Number from The Real PBX simplifies the way you manage and prioritize your business calls. Give your business the power of cloud intelligence with the right and affordable business numbers.... read more about The Real PBX
Bitrix24 - is an initiative of Bitrix, Inc., a privately-owned company owned and managed by its founders. The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions (Bitrix, Inc. products) and was launched as a beta cloud-based service in April 2012. Bitrix takes pride in serving customers ranging from Fortune 500 companies to small organizations, including well... read more about Bitrix24
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitabil... read more about DCDial
CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international number... read more about CloudTalk
Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. Trusted by thousands of small to medium businesses across multiple industries, Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and ma... read more about Agile CRM
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant.... read more about Talkdesk
Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. ... read more about Zendesk Support
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... read more about LiveVox
XCALLY is an innovative OmniChannel solution based on Asterisk™ used in over 60 countries. Here the main powerful XCALLY features: - Omnichannel modules - IVR drag & drop designer - Lite CRM - Predictive dialer - Scripting tool - Realtime monitoring - Analytics and reporting - Internal messenger - 3rd-party apps integrations.... read more about XCALLY
For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes. ... read more about AloTech
Setting up a contact center for your support and sales team should be simple. Invite your agents, organize your workflows and keep your clients happy. No need to hire special technicians or purchase fancy equipment. All you need is an internet connection, a computer, and a headset.... read more about Aircall
CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers. ... read more about CallFire
Newfies-Dialer can play a valuable part of any outbound call-center’s armoury of tools for sales, marketing and making contact. Newfies-Dialer has the potential to make tens of thousands of calls per hour.... read more about Newfies-Dialer
Toky can be integrated with your CRM, Zapier, Slack and other business tools, to increase productivity in your sales and customer service team.Make informed decisions based on real time data and analytics taken directly from inbound and outbound calls, text messages (SMS) and the way you and your customers interact with each other ... read more about Toky
Zingtree makes it super-easy to build and maintain interactive troubleshooters and process flows with ZERO coding.... read more about Zingtree
CallHub offers different modes of dialing. Depending on your campaign needs, cost of talking to a contact, and time availability, you can pick a dialer suitable for you. CallHub provides an affordable, scalable, and data-centric platform for campaigns to engage with voters. Our Phone Banking, Voice Broadcasting, and SMS services are helping with voter outreach, assessing voter sentiment, supporter... read more about CallHub
Linphone is a free voice over IP softphone, SIP client and service. It may be used for audio and video direct calls and calls through any VoIP softswitch or IP-PBX. Also, Linphone provides the possibility to exchange instant messages.... read more about Linphone
Digium®, Inc. provides Asterisk® software, telephony hardware, and Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) at an affordable price.Asterisk is a communications engine that transforms commodity computers into powerful communications servers. ... read more about Asterisk
Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet.It supports HD sound quality and video up to DVD size and quality.It is interoperable with many other standard compliant softwares, hardwares and service providers as it uses both the major telephony standards (SIP and H.323). ... read more about Ekiga
It allowing to do high quality VoIP calls (person-to-person or on regular telephones) via open SIP protocol. From cloud of SIP providers you can choose best for you, register account and use it with MicroSIP. You'll get free person-to-person calls and cheap international calls. ... read more about Microsip
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Sales... read more about Dialer360
Servetel
Revolutionise Your Business Communication and Deliver an Effortless Customer Service with Servetel.Transform the way your business communicates with Servetel's comprehensive line of cloud communication products like programmable voice, IVRS, call broadcasting, hosted PBX and more.... read more about Servetel
HoduCC - Omnichannel Contact Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security, and advanced features. ... read more about HoduCC
VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. ... read more about VICIdial
OrecX Basic GPL free voice recorder is VoIP ready and can capture and retrieve calls via a browser-based interface. Downloaded for free, the Oreka GPL basic solution is the only free voice recording software on the planet that can be downloaded in just 30 minutes and requires no maintenance. Oreka is a modular and cross-platform system for recording and retrieval of audio streams. The project cur... read more about Oreka GPL
VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features. ... read more about Vmukti1.1
GOautodial is a complete, enterprise-grade contact center system for small and medium-sized businesses. Featuring a user-friendly and intuitive web interface with a real-time dashboard (to quickly track your agent's activities), reports, analytics, and a lot more. Best of all, it’s developed using proven open-source technologies.... read more about GOautodial
Beyond Providing a Dynamically Comprehensive Marketing Automation Tool.One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them. “Marketing” needs to translate into tangible results sales teams, managers and others can see and measure. And that’s precisely where we come in. ... read more about ActiveDEMAND
CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. ... read more about CrazyCall
AgentTime
We know that call center workforce management software must be both effective and affordable.Call center workforce management software products from Portage Communications are the world-wide leaders in affordable and flexible call center software tools for small call center scheduling. Design and maintain your call center optimization for agent productivity and ideal customer service levels with our easy-to-use call center workforce management software. ... read more about AgentTime
Voicent is dedicated to developing affordable, easy-to-use communication software that helps people, businesses and communities share information, exchange ideas and build strong relationships.Voicent's innovation always aims to simplify the complex --to make technology simply work wonders.Voicent began with the idea that personal computers and the Internet could be used to radically reduce our de... read more about Voicent
DialerAI is a multi-tenant Auto dialer software used for auto-dialling your contacts then playing pre-recorded or text to speech messages, then capturing responses with DTMF touch tones and transferring contacts to a live agent in your call center.DialerAI auto-dialer software has a number of features to enhance the efficiency of auto-dialing including answering machine detection (AMD) and the abi... read more about dialerAI
One Call Now's message notification service delivers automated phone calls, SMS text messages and emails—within moments—to any group, large or small. Tens of thousands of schools, congregations, sports teams, businesses and municipalities throughout the country rely on us for routine reminders and emergency notifications.In fact, 1 in 5 Americans depends on us each and every day to protect, in... read more about One Call Now
ICTBroadcast is multi tenant, unified communications based auto dialer, predictive dialer and power dialer software solution features inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment and webrtc also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs and Service Providers. It enables service provide... read more about ICTBroadcast
When two collection agency owners became frustrated over phone dialers and automated calling systems that didn’t grow their business—they built their own. The result was Arbeit Software, a platform dedicated to helping agents call with confidence.Today, Arbeit is growing fast and finding new ways to support a healthy, compliant, and productive collections industry including TCPA-compliance sol... read more about Arbeit Dialer
CallRail is the leading provider of marketing software to businesses who want a single attribution platform to capture the journey from visitors to leads to customers. More than 100,000 companies and agencies use CallRail’s easy-to-use marketing attribution and conversation intelligence software to optimize lead generation and improve sales. From tracking calls to website form submissions, its a... read more about CallRail
Komunikacja Omnichannel, wielokanałowa obsługa klienta. Telefon, Email, Webczat, SMS. Obsługa inbound i outbound, nagrywanie rozmów, system ticketowy, statystyki.... read more about Daktela Polska
My Call Cloud
Cloud call center software optimized for reliability and a personalized customer experienceMy Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones ... read more about My Call Cloud
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communi... read more about Noble Solution Suite
Welcome to iHelpBD. iHelpBD is a software call center company that started its journey in 2013. Most of our clients are based in differents parts in the world. We have clients in different sectors of Bangladesh. Such as: Ride sharing (shohoz ,obhai), Hospital (apollo, asgar ali, ibn sina, labaid) and Bank & financer (fiic bank, NRB Global bank, metlife ) etc. TPIN and GREENPIN has arrived! We be... read more about iHelpBD
Digital-first agent desktop that combines rich, digital engagement capabilities with enhanced call handling, embedded knowledge and Artificial Intelligence (AI), operational analytics, and journey analytics for customers and agents Digital-first, omnichannel workspace that morphs to the context and task at hand, showing only hyper-relevant information needed to handle it rather than cluttering it... read more about eGain Agent Desktop
Easymeeting delivers video conferencing that was made for humans, by humans. Imagine you could meet with a customer across town, a coworker across the state, and a partner across the country all in one day and still be home for dinner. At Easymeeting, this is what we strive for, providing you with an easy to use tool so you can work more efficiently and focus on the things that inspire you.... read more about Easymeeting
TelebuHub is an automated call center software that offers affordable inbound, outbound or blended call center services on the cloud and onsite. Business calling made easy!... read more about TelebuHub
The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 160+ countries.... read more about AVOXI Genius
JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a u... read more about Justcall
At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e... read more about Ozonetel CloudAgent
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.... read more about Call Center Studio
CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business relationships with its candidates and clients, while maximiz... read more about CloudCall
