Best Call Center Software
Are you looking for call center software solution that can cater to modern problems of the industry? If you are, GoodFirms curates a list of Call Center Software available in the market, along with proper research. These calling tools can also be integrated with several business tools to increase productivity in customer service, and eventually sales. Some of the features a call center system must have are call recording, call barging, voicemail, transcription and notifications, interactive voice response, call queues, predictive dialer, campaign management, conference calling, automatic call distributor, telephony, disposition codes, and reporting/analytics among several others. Below, you will find details, assessments, and client reviews on each of the listed call center solutions:
List of Call Center Software Solutions
Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. Give your call center the power of cloud intelligence with the right set of dialer and affordable business number.
Bitrix24 - is an initiative of Bitrix, Inc., a privately-owned company owned and managed by its founders. The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions (Bitrix, Inc. products) and was launched as a beta cloud-based service in April 2012. Bitrix takes pride in serving customers ranging from Fortune 500 companies to small organizations, including well... read more
Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises.
XCALLY is a complete Omichannel solution for Inbound, Outbound and Blended Contact Centers.Voice, Web Chat, E-Mail, SMS, Fax and Open channel API for the best Customer Journey Experience!XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center.
For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.
Setting up a contact center for your support and sales team should be simple. Invite your agents, organize your workflows and keep your clients happy. No need to hire special technicians or purchase fancy equipment. All you need is an internet connection, a computer, and a headset.
CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers.
Newfies-Dialer can play a valuable part of any outbound call-center’s armoury of tools for sales, marketing and making contact. Newfies-Dialer has the potential to make tens of thousands of calls per hour.
Toky can be integrated with your CRM, Zapier, Slack and other business tools, to increase productivity in your sales and customer service team.Make informed decisions based on real time data and analytics taken directly from inbound and outbound calls, text messages (SMS) and the way you and your customers interact with each other
Zingtree makes it super-easy to build and maintain interactive troubleshooters and process flows with ZERO coding.
CallHub offers different modes of dialing. Depending on your campaign needs, cost of talking to a contact and time availability, you can pick a dialer suitable for you.
Linphone is a free voice over IP softphone, SIP client and service. It may be used for audio and video direct calls and calls through any VoIP softswitch or IP-PBX. Also, Linphone provides the possibility to exchange instant messages.
13. Asterisk
Digium®, Inc. provides Asterisk® software, telephony hardware, and Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) at an affordable price.Asterisk is a communications engine that transforms commodity computers into powerful communications servers.
Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet.It supports HD sound quality and video up to DVD size and quality.It is interoperable with many other standard compliant softwares, hardwares and service providers as it uses both the major telephony standards (SIP and H.323).
15. Microsip
It allowing to do high quality VoIP calls (person-to-person or on regular telephones) via open SIP protocol. From cloud of SIP providers you can choose best for you, register account and use it with MicroSIP. You'll get free person-to-person calls and cheap international calls.
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Sales... read more
17. Servetel
Transform the way your business communicates with Servetel's comprehensive line of cloud communication products like programmable voice, IVRS, call broadcasting, hosted PBX and more.
HoduCC is a FreeSWITCH based Contact Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this contact Center System offers intelligence, security and advanced f... read more
The Vicidial Group is the creator and maintainer of the VICIdial Open Source Contact Center solution. We also offer VICIhost, a hosted contact center service for companies.You can find VICIdial in use at thousands of different companies and organizations all over the world.
OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on sourceforge.net (www.oreka.org). More than 170,000 users have downloaded the open source version of OrecX (across 190-plus countries), which has received accolades from Linux World, Unified Communications Magazine, and TMC Magazine.
21. ICT Dialer
ICT Innovations is focused to provide open source based solutions and services to small business owners (SMB) , Internet telephony service providers (ITSP) and Telecom Operators in the area of information and Communication Technologies. ICT Innovations fulfills requirements of his valued customers with professional approach enabling them to find new ways to generate revenue.
VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features.
GoAutoDial Inc. is an information technology company duly registered under the Philippine SEC in Pasig City, NCR. It was established in 2010 by three entrepreneurs who have been in the forefront of the technologies successfully running many of the small and medium enterprise (SME) contact centers in the world.
Beyond Providing a Dynamically Comprehensive Marketing Automation Tool.One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them. “Marketing” needs to translate into tangible results sales teams, managers and others can see and measure. And that’s precisely where we come in.
CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually.
26. Daktela Polska
Phone calls, Ticket system, Chat, Messenger, SMS, Campaigns, Predictive dialer. Native support for many communication channels in one web application.
CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international number... read more
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communi... read more
