Best Call Center Software
Explore the best Call Center Software to connect with your customers, offer exceptional service, and improve customer experience. GoodFirms is an expert in software analysis, and its research team is second to none when it comes to evaluating software applications. GoodFirms has listed the top call center software solutions that you can partner with for providing robust contact center solutions to your customers.
List of Best Call Center Software with Reviews
-
OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound customer service and customer support calls, outbound sales calls, email, chat and business ... read more about OXON
OXON Review
Intelligent solution
reviewed by: igor szaboEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Accounting
-
Banking
-
Financial-services
-
Hospital-health-care
-
Industrial-automation
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service ... read more about CallCenterHosting
CallCenterHosting Review
They supported me everything before they made sales
reviewed by: Kalpesh ThakrarEntry Level Price$7.49 Per MonthFree TrialAvailablePricing TypeFlat Rate25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Consumer-goods
-
Consumer-services
-
Financial-services
-
Information-services
-
Information-technology-services
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
-
Whitepapers
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$7.49 Per Month -
The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops. Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed ... read more about LiveVox
Entry Level Price$65 Per UserFree TrialN/APricing TypePer User20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Information-services
-
Information-technology-services
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$65 Per User -
Inbound call center Deliver personalized customer service and increase answering incoming calls to meet SL 80/20 Increase the first call resolution by empowering your call center agents with the full information about ... read more about Voiptime Cloud
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor40% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Financial-services
-
Insurance
-
Marketing-advertising
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Enrich with advanced features, Toll Free Number from The Real PBX simplifies the way you manage and prioritize your business calls. Give your business the power of cloud intelligence with the right ... read more about The Real PBX
Entry Level Price$20 Per MonthFree TrialAvailablePricing TypeFlat Rate50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
Key Details
Industries
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$20 Per Month -
At Patch is an In-App Communications platform, our SDK’s embed into any app with just 3 function calls, enables actionable notifications, chat and calls via IP or PSTN. It’s simple, if a ... read more about Patch
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Escalation Management
- Manual Dialer
- Queue Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Phone
Knowledge Base
-
Help Guides
-
Case Studies
-
Whitepapers
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Free
-
LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent
LiveAgent Reviews
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
reviewed by: Jeroen van Gils, Founder & CEO at LiFi.coEntry Level PriceFree versionFree TrialAvailablePricing TypeFree0% in Call Center SoftwareFeatures
- Call Logging
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Key Details
Industries
-
Accounting
-
Apparel-fashion
-
Automotive
-
Banking
-
Entertainment
-
Hospital-health-care
-
Human-resources
-
Leisure-travel
-
Marketing-advertising
-
Real-estate
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithA great all-in-one platform
Magdalena Markov25/7 in the air!
Milica TalevaReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
-
Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane ... read more about Thirdlane
Thirdlane Reviews
Solid VoIP Solution for MSPs
reviewed by: Benjamin CarterEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor16% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Accounting
-
Airlines-aviation
-
Architecture-planning
-
Arts-crafts
-
Automotive
-
Aviation-aerospace
-
Banking
-
Biotechnology
-
Broadcast-media
-
Capital-markets
-
Chemicals
-
Commercial-real-estate
-
Computer-games
-
Computer-networking
-
Computer-software
-
Construction
-
Consumer-electronics
-
Consumer-goods
-
Cosmetics
-
Defense-space
-
Education-management
-
Food-production
-
Government-relations
-
Hospitality
-
Human-resources
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
In-person
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Reviews
What User‘s Say
A Strong Option for MSPs
Mike Peterson, CEO at PureConnectGreat solution for MSPs. Versatile and dependable.
Michael Green, Chief Executive Officer at XYZeeA Practical VoIP Solution
Robert Johnson, Chief Executive Officer at TelComProReview Summary
Thirdlane Multi Tenant PBX is a highly reliable and versatile solution designed specifically for MSPs. It offers the flexibility to manage multiple clients under a single system, with the added benefit of white-label customization, allowing you to tailor the branding for each client. Once the initial setup is complete, which requires some configuration, the system proves to be highly scalable. It efficiently supports both small and medium-sized businesses, growing with their needs while offering comprehensive communication features like voice, messaging, and video integration.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
Integration
Integrated With
- Salesforce CRM
- Zoho CRM
- Sugar CRM
- Freshdesk
- Zendesk
- HubSpot CRM
-
Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support
Zendesk Support Reviews
Zendesk's intuitive design makes it easy for our team to navigate
reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at AdsellrEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor10% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
The platform offers a high degree of personalization in managing workflows
Diana Stepanova, Operations Director at MonitaskCloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel, Co-founder at Any Software ToolsZendesk helps us to manage customer support inquiries easily
Matt Bailey, Founder and Lead Instructor at SiteLogicMarketingReview Summary
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Close CRM software can easily create a route of growth for your business. It increases the sales team's productivity with sales force automation by taking care of core operations. The integrated reporting ... read more about Close
Close Reviews
Most complete & easy-to-use CRM
reviewed by: Joe GattoEntry Level Price$49 Per MonthFree Trial14 DaysPricing TypePer User8% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Accounting
-
Logistics-supply-chain
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
Reviews
What User‘s Say
Close is a powerful and easy to use CRM
Erik Zahnlecker, Co-Founder, COO at Allocate.aiStraight to the point and no added mess
David Lee, Manager at CPD Online CollegeHighly recommended
Michael Kaiser-Nyman, President at EpicodusReview Summary
Close has an intuitive user interface and is supercharged by its many available integrations. We leveraged the Zapier integration and in doing so automated a good portion of the work we were previously doing manually. It was as if we added another member to our team. Highly recommend
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$49 Per Month -
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design ... read more about DCDial
DCDial Reviews
One Of The Bestest Calling Solution
reviewed by: Malik Zeshan AshrafEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor40% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Information-services
-
Information-technology-services
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Infographics
-
On-Site Training
Reviews
What User‘s Say
DCDial is on top of their game, they are a company that Cares about their customers!
Patrick.Meyer at LCS Financial Services CorpAwesome Service, I am HAPPY
Aamir Shahzad, Project Manager at Xeeonix TechnologiesNice user experience
erick thomasReview Summary
I am an IT Manager and I have over 30 years of work experience in IT and I have worked with Several systems like DCDial and I have to say the ease of use and management of the system is better than most systems out there that I have experience with managing. I have to say their Support is top Shelf, very responsive, and eager to help with even the most simple thing...
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Integration
Integrated With
- Zendesk Guide
- Oracle Cloud HCM
- CRM Creatio
- Microsoft 365
-
InfoFlow is a perfect CRM solution for SMEs. The software offers all basic CRM features at an affordable price. Users can harness the power of tools like document management, task management, and ... read more about InfoFlo
InfoFlo Reviews
InfoFlo is a feature-rich CRM solution to manage customer relations designed to improve business productivity.
reviewed by: Anonyms UserEntry Level Price$30 Per MonthFree Trial30 DaysPricing TypeFlat Rate0% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Hospital-health-care
-
Insurance
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Reviews
What User‘s Say
InfoFlo is an all-in-one and easy-to-use CRM software that is perfect for a management solution to track and manage contacts automatically.
Nathan MendezInflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
Anonyms UserInflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
Anonyms UserReview Summary
I like this software for giving us all information related to customers such as emails, contacts and other records. This software can be accessed online which makes it a great choice for teams that are working remotely. It is useful for small to midsize all kinds of organizations. It is easily integrated with other systems.
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$30 Per Month -
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys
Genesys Reviews
Solid products with good support, and the clout behind them to keep developing.
reviewed by: Kristopher KauthEntry Level PriceContact vendorFree Trial30 DaysPricing TypePer Feature10% in Call Center SoftwareFeatures
- Call Logging
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Accounting
-
Banking
-
Financial-services
-
Information-services
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
-
On-Site Training
Reviews
What User‘s Say
Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
Anthony HortonGreat Call Center phone systems
Richard OberleGenesys Cloud - all the technology and know-how under one roof!
Robert Wakefield-CarlReview Summary
Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
Packages
Pricing Type
-
Per Feature
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Quote Based
-
Deploy new contact centers around the world in minutes and manage all your agents in one place. Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment ... read more about Dialpad
Dialpad Reviews
Useful platform for communicating with patients and colleagues during COVID & beyond
reviewed by: Tyler SanslowEntry Level Price$15 Per MonthFree Trial14 DaysPricing TypePer User15% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Banking
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Information-technology-services
-
Real-estate
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
Reviews
What User‘s Say
Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
Laura SamoisetteEasy to use call & texting without giving out your personal number!
Melissa HirschIn my experience I have found the system very user friendly.
Koren Pilkinton, 4Review Summary
This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don't even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can't rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$15 Per Month -
ICTBroadcast is multi tenant, unified communications based auto dialer, predictive dialer and power dialer software solution features inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment ... read more about ICTBroadcast
ICTBroadcast Reviews
Good Work ICTBroadcast
reviewed by: Usman Asslam, Developer at SouleWellEntry Level PriceFree versionFree TrialAvailablePricing TypeFree34% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Marketing-advertising
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
On Premises
-
Web-based
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Reviews
What User‘s Say
Easy to use ICTBroadcast and very Good Work
Waheed Asgar, Project Development Manager at BC Software HouseICTBroadcast user
Sheraz Ameer, PHP Developer at ICT VisionReview Summary
ICTBroadcast Service Provider Edition provides an extensive array of functionalities, such as unified communications, adaptable multi-service billing, a sophisticated routing system, and effective payment management. This suite positions it as the optimal solution tailored for internet telephony service providers, telecom operators, and carriers, seamlessly addressing their varied requirements.
Packages
Pricing Type
-
Free
Payment Frequency
-
One-Time Payment
-
Cut down resolution time for inbound customer support calls and win more sales deals with CloudTalk – the best-rated cloud call center software for SMB in 2022. CloudTalk gives you a 360° ... read more about CloudTalk
CloudTalk Reviews
Easy to use, Seamlesss to integrate
reviewed by: Anthony LeeEntry Level Price$25 Per MonthFree Trial14 DaysPricing TypePer User20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blogs
-
Infographics
-
On-Site Training
Reviews
What User‘s Say
CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams
Ushmita Sharma, Senior Account Manager at Teqo SolutionsGreat technology for outbound calls
Patrik RumanReview Summary
CloudTalk and Dialpad both offer cloud-based VoIP solutions, but they cater to different needs. CloudTalk excels in call routing, IVR, and CRM integrations, making it ideal for customer support and sales teams. Dialpad, with its AI-powered analytics and real-time transcription, is better for AI-driven insights and automation. CloudTalk was chosen for its strong scalability, intuitive interface, and advanced call management features, which align well with high-volume support and sales operations. However, if AI-driven analytics and voice intelligence are a priority, Dialpad might be a better fit.
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$25 Per Month -
NextLevel.AI is a set of human-like, fully adaptable AI voice agents that optimize workflows, enhance customer experiences, and deliver deep, actionable insights. Whether for enterprises, startups, or small businesses, this powerful solution ... read more about NextLevel.AI
NextLevel.AI Reviews
The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week.
reviewed by: DavidEntry Level PriceContact vendorFree Trial30 DaysPricing TypeUsage Based0% in Call Center SoftwareFeatures
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Voicemail
- AI Features
Key Details
Industries
-
Animation
-
Automotive
-
Banking
-
Commercial-real-estate
-
Education-management
-
Financial-services
-
Health-wellness-fitness
-
Hospital-health-care
-
Human-resources
-
Marketing-advertising
-
Pharmaceuticals
-
Real-estate
-
Retail
-
Staffing-recruiting
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
In-person
Reviews
What User‘s Say
Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.
Christian BluemleinRevolutionizing Business Operations with AI-Powered Assistance
Mark Stevenson, Chief Operating Officer at InnovateTech SolutionsReview Summary
Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time.
Packages
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Quote Based
-
In today's fast-paced, interconnected world, effective communication is the cornerstone of any successful business. At Nuacom, we understand that and have made it our mission to empower companies with cutting-edge communication solutions ... read more about Nuacom
Nuacom Reviews
Good experience
reviewed by: Sergiu Durnescu, Cyber Security EthusiastEntry Level PriceContact vendorFree TrialN/APricing TypeFlat Rate20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Accounting
-
Airlines-aviation
-
Alternative-wmedicine
-
Apparel-fashion
-
Architecture-planning
-
Automotive
-
Aviation-aerospace
-
Banking
-
Biotechnology
-
Broadcast-media
-
Business-supplies-equipment
-
Capital-markets
-
Civic-social-organization
-
Civil-engineering
-
Commercial-real-estate
-
Computer-network-security
-
Computer-software
-
Construction
-
Consumer-services
-
Defense-space
-
Education-management
-
Environmental-services
-
Events-services
-
Executive-office
-
Facilities-services
-
Financial-services
-
Food-beverages
-
Government-administration
-
Health-wellness-fitness
-
Hospital-health-care
-
Human-resources
-
Industrial-automation
-
Information-services
-
Information-technology-services
-
Insurance
-
Logistics-supply-chain
-
Machinery
-
Medical-practice
-
Newspapers
-
Packaging-containers
-
Real-estate
-
Restaurants
-
Retail
-
Telecommunications
-
Veterinary
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
In-person
-
Documentation
Knowledge Base
-
Knowledge Base
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
EUR (€)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize ... read more about Talkdesk
Talkdesk Reviews
Would not recommend...
reviewed by: Heather DoddEntry Level Price$75 Per MonthFree TrialN/APricing TypePer User20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Hospital-health-care
-
Human-resources
-
Information-services
-
Information-technology-services
-
Retail
-
Staffing-recruiting
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$75 Per MonthIntegration
Integrated With
- Salesforce CRM
- slack
- Zendesk Support
- Microsoft Teams
- Zoom
-
We believe no one can. Our Oreka TR (commercial) contact center call recording software was built from the ground up to be simple to install (in just 30 minutes) and extremely easy ... read more about Oreka GPL
Oreka GPL Review
Versatile, high-quality audio capture software!
reviewed by: StanEntry Level PriceContact vendorFree Trial30 DaysPricing TypeUsage Based50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
One-Time Payment
-
Automate up to 80% of your conversations with Dixa’s Chatbot, so agents can focus on high-value customer inquiries that need the human touch. Get a snapshot of each customer’s entire conversation history, ... read more about Dixa
Dixa Review
Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service.
reviewed by: Caesar AustinEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Information-services
-
Information-technology-services
-
Retail
-
Transportation-trucking-railroad
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Integration
Integrated With
- Ada
- Shopify
- WooCommerce
- Zoho Analytics
-
Reduce inbound requests to your contact centers by publishing answers to common questions through your Help Center or Chat Widget—available for customers when they need them most. Give fast, personalized responses based ... read more about Gladly
Gladly Review
Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.
reviewed by: Justine SneeEntry Level PriceContact vendorFree TrialN/APricing TypePer User20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Welcome to iHelpBD. iHelpBD is a software call center company that started its journey in 2013. Most of our clients are based in differents parts in the world. We have clients in ... read more about iHelpBD
iHelpBD Review
iHelpBD is a software company based in Dhaka, Bangladesh that specializes in call center software.
reviewed by: iHelpBD, Developer at iHelpBD25Entry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor100% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Marketing-advertising
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Infographics
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Annual Subscription
-
One-Time Payment
-
Our system lets you easily manage your leads, sales appointments, emails, quotes, jobs, and gives you a complete 360° view of everything for better decision-making. When you’re on the road, our app ... read more about improveit 360
improveit 360 Review
improveit 360, awesome software…nicely designed… works well and makes my scheduling work easier.
reviewed by: AnonymousEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor18% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Campaign Management
- Conference Calling
- Interactive Voice Response
Key Details
Industries
-
Construction
-
Education-management
-
Human-resources
-
Marketing-advertising
-
Mechanical-or-industrial-engineering
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
Improve customer satisfaction & make management easy with the Hub Inbound Call Center Software Increase customer revenue & improve agent productivity with the Hub Outbound Call Center Software Host inbound, outbound or ... read more about TelebuHub
TelebuHub Review
Feature Packed and Affordable Contact Center Solution
reviewed by: Dev MadhavEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win ... read more about Avaya Spaces
Avaya Spaces Review
Great chatting experience with options for direct chats, and group chats!
reviewed by: Rany TannouriEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
Engage customers on the media of their choice to provide a seamless customer experience.Seamlessly move between inbound and outbound calling queues maximize agent productivity. By offering a fully customizable, unified UCaaS and ... read more about Streams Call Center
Streams Call Center Review
Very pleased with this product!
reviewed by: Scott MurpbyEntry Level PriceContact vendorFree TrialN/APricing TypePer Feature25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
Packages
Pricing Type
-
Per Feature
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Now you can forward incoming calls directly to the respective departments and agents, without any human intervention using our inbound call center software. With our IVR call center solution and intelligent routing, ... read more about Office24by7
Office24by7 Review
Fast Service, timely response, and good communication to resolve errors.
reviewed by: chetan devEntry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Quote Based
-
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to ... read more about RingCentral Video
RingCentral Video Review
High-level security
reviewed by: Reuben Yonatan, Founder and CEO at GetVoIPEntry Level Price$19.99 Per MonthFree Trial14 DaysPricing TypePer User20% in Call Center SoftwareFeatures
- Call Logging
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Farming
-
Financial-services
-
Information-services
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$19.99 Per Month -
VanillaSoft, the industry's most successful sales engagement platform, empowers sales teams to respond to leads faster, interact more consistently, and generate more qualified sales opportunities. Thousands of users employ VanillaSofts sales cadence ... read more about VanillaSoft
VanillaSoft Review
Solid, inexpensive calling center software with all the features you need to get started
reviewed by: Jake TolbertEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Marketing-advertising
-
Nonprofit-organization-management
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blogs
-
Webinars
-
Case Studies
-
Whitepapers
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas ... read more about Twilio
Twilio Review
Twilio's platform is highly scalable, allowing us to accommodate growth
reviewed by: Daniel Chabert, CEO and Founder at PurpleFireEntry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Quote Based
-
XCALLY is integrated with Asterisk™ to provide a powerful CTI System for your Call Center! Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and ... read more about XCALLY
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor16% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Apparel-fashion
-
Banking
-
Consumer-services
-
Financial-services
-
Marketing-advertising
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
-
For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which ... read more about AloTech
Entry Level Price$69.00 Per MonthFree TrialN/APricing TypeFlat Rate100% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
Key Details
Industries
-
Banking
-
Financial-services
-
Nonprofit-organization-management
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$69.00 Per Month -
Simplify call center setup so your support and sales teams can get up to speed sooner. Invite your agents, organize your workflows, and open for business anywhere. Build IVR menus and smart ... read more about Aircall
Entry Level Price$30 One-timeFree TrialN/APricing TypePer User25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Information-services
-
Information-technology-services
-
Marketing-advertising
-
Retail
-
Telecommunications
-
Wholesale
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$30 One-timeIntegration
Integrated With
- Shopify
-
NOW EASIER THAN EVER - Use Voice Broadcast to send important alerts, promotions, updates, and notifications to customers, employees, voters, and more. Our new streamlined process lets you quickly pick your sender, ... read more about CallFire
Entry Level Price$99.00 Per MonthFree TrialN/APricing TypeUsage Based20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Insurance
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$99.00 Per Month -
Newfies-Dialer is focused on call centers and has predictive dialling, inbound calling and can be used with existing call center and PBX equipment. An agent interface is included and will display any ... read more about Newfies-Dialer
Entry Level PriceContact vendorFree Trial7 DaysPricing TypeUsage Based70% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Marketing-advertising
-
Market-research
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
Support Days
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Toky integrates with existing business tools and offers a turn-key communication solution for all of your teams Unify data across business systems and enable your support team to offer highly personalized customer ... read more about Toky
Entry Level Price$20 Per MonthFree TrialN/APricing TypePer User25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Consumer-services
-
Financial-services
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$20 Per MonthIntegration
Integrated With
- Zapier
- Pipedrive
- Salesforce CRM
- Asana
-
Make sure things get done the right way by helping your team self-serve key information. Our interactive agent scripting solution powers inbound and outbound call centers, customer service teams, sales orgs, and ... read more about Zingtree
Entry Level PriceContact vendorFree Trial14 DaysPricing TypePer User70% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Hospital-health-care
-
Outsourcing-offshoring
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Blog
-
Webinar
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Integration
Integrated With
- Zendesk Guide
- Freshdesk
- Salesforce CRM
- Kustomer
- Cisco AnyConnect
- Cisco Jabber
-
Send custom voice messages to thousands at once. Set call transfers for up to 10 digits. Our call center software enables unlimited agents to connect with people over a call to have ... read more about CallHub
Entry Level PriceContact vendorFree TrialN/APricing TypeUsage Based50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Education-management
-
Financial-services
-
Insurance
-
Nonprofit-organization-management
-
Political-organization
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
One-Time Payment
-
A single SDK with abstraction of platform specificities, to develop your VoIP client for smartphones, tablets, desktop platforms and embedded systems. Liblinphone offers APIs for various programming languages: C#, Java/Kotlin, Swift, C++ ... read more about Linphone
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Predictive Dialer
Key Details
Industries
-
Banking
-
Financial-services
-
Retail
Licensing & Deployment
-
Open Source
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Free
Preferred Currency
-
USD ($)
-
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost ... read more about 3CX
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Financial-services
-
Hospital-health-care
-
Information-services
-
Information-technology-services
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
Case Studies
Packages
Pricing Type
-
Free
Preferred Currency
-
USD ($)
Payment Frequency
-
Annual Subscription
-
IP media gateways convert phone calls between legacy circuit-switched technologies and modern packet-switched technologies (aka VoIP). You can use gateways to connect legacy phone lines with your Asterisk system or to connect ... read more about Asterisk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Insurance
-
Railroad-manufacture
-
Retail
-
Telecommunications
Licensing & Deployment
-
Open Source
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Free
-
Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet.It supports HD sound quality and video up to DVD size and quality.It is ... read more about Ekiga
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Conference Calling
- Interactive Voice Response
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Marketing-advertising
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Free
-
It allowing to do high quality VoIP calls (person-to-person or on regular telephones) via open SIP protocol. From cloud of SIP providers you can choose best for you, register account and use ... read more about Microsip
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Escalation Management
- Interactive Voice Response
- Predictive Dialer
Key Details
Industries
-
Marketing-advertising
-
Telecommunications
Licensing & Deployment
-
Open Source
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
Packages
Pricing Type
-
Free
-
Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. It is the complete telecom solution including Omni Channel, ... read more about Dialer360
Entry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor20% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Financial-services
-
Insurance
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Integration
Integrated With
- Insightly
- Kustomer
- Pipedrive
- Salesforce CPQ & Billing
- Salesforce CRM
-
Armada Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships ... read more about Armada CRM
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Campaign Management
- Manual Dialer
- Predictive Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Financial-services
-
Marketing-advertising
-
Nonprofit-organization-management
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points. As a call center CRM, FIVE contains all the ... read more about Five CRM
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Call Center SoftwareFeatures
- Call Logging
- Call Scripting
- Campaign Management
- Escalation Management
- Queue Management
Key Details
Industries
-
Marketing-advertising
-
Nonprofit-organization-management
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security, and advanced features.Highlights: Predictive Dialer, Skill Based ... read more about HoduCC
Entry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Banking
-
E-learning
-
Financial-services
-
Hospital-health-care
-
Insurance
Licensing & Deployment
-
Proprietary
-
On Premises
-
Web-based
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
One-Time Payment
-
VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for ... read more about VICIdial
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree25% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Key Details
Industries
-
Banking
-
Financial-services
-
Insurance
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Free
-
The Voip-Info.org wiki covers everything related to VoIP, software, hardware, service providers, reviews, configurations, standards, resources, tips and tricks and everything else related to voice over IP networks (VoIP), IP telephony and ... read more about Vmukti1.1
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Call Center SoftwareFeatures
- Call Logging
- Call Recording
- Conference Calling
- Escalation Management
- Manual Dialer
- Queue Management
Key Details
Industries
-
Banking
-
Financial-services
-
Insurance
-
Retail
-
Telecommunications
Licensing & Deployment
-
Open Source
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Free
Trending insights from GoodFirms
Read all research articles
Know AI CRM to Know Your Customers - Expert Insights from Over 100 CRM Professionals
ABSTRACT: Only if you know your customers can you surpass their expectations. Building and sustaining successful customer relationships is challenging ... Read research article

Top Tips For B2B Event Management: From Registration to Sponsorship
ABSTRACT: Organizing a corporate or B2B event is overwhelming as it typically involves planning several activities and various processes, including bud ... Read research article

How to Rank Higher on Google & AI Search Engines: An Actionable Framework and Holistic Approach
ABSTRACT: Whether customers search via AI search engines like SearchGPT or through Google, the search results will vary majorly depending on the inputs ... Read research article