Thirdlane

Designed for MSPs, UCaaS providers, resellers, contact centers & SMEs - business phone system.

5.0 9 Reviews
Visit website
Write a Review
Claimed Profile
Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, government agencies, and public organizations.

Thousands of customers worldwide, hundreds of UCaaS (unified communications as a service) providers and resellers deploy Thirdlane business communications solutions to drive competitive advantage.

Businesses of all sizes, government and public agencies, and contact centers use Thirdlane’s reliable and easy-to-use multichannel communication solutions to enhance productivity, engage customers, boost sales and reduce costs.

Request a quote and learn how we can support your organization today.
Third Lane Technologies
2003
United States
25 Industries
2 Languages
Try Software Demo

Screenshot & Video

1/5

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Thirdlane Core Features

Web Conferencing

  • Group Collaboration
  • Mobile Access
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Screen Sharing

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Session Recording

Telephony

  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Voice & Data Integration
  • VoIP

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

VoIP

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Team Communication

  • Audio/Video Calls
  • Collaboration
  • Meeting Management
  • Real-time Chat
  • Screen Sharing

Thirdlane Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based

Thirdlane Reviews

5.0 9 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Mike Cabrera

Great PBX Solution for Our Team

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane has been a solid choice for our PBX needs. It's reliable and packed with features, making it a strong fit for both us and our clients.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

- Customizable branding options - Easy management for multiple clients - Comprehensive features like voice, video, and messaging - Smooth CRM integration - Helpful customer support

What do you like the least about Thirdlane?

Minor glitches now and then, but they're usually sorted out quickly

Software Response
Thirdlane
Thirdlane

We appreciate your comprehensive review of our PBX solution, Mike! Your feedback on our feature set and multi-client management capabilities is valuable. We're actively addressing the occasional glitches to further enhance system stability and performance. Thanks.

Posted 3 weeks ago
John Brown

Excellent Choice for Scalability and Reliability

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane has proven to be a robust and reliable choice for our business communication needs. Despite a few initial hurdles, the scalability and extensive feature set make it a standout option. If you’re looking for a customizable and dependable business phone system, Thirdlane is definitely worth considering.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Scalability: Thirdlane offers impressive scalability, accommodating the growing needs of our business effortlessly. Reliability: We’ve experienced consistent, reliable service with minimal downtime. Feature-Rich: The platform comes packed with advanced features, including seamless integration of voice, messaging, and video. Customizable: The flexibility to customize and configure the system to our specific needs has been a significant advantage. User-Friendly Interface

What do you like the least about Thirdlane?

Initial Setup: The initial setup and configuration can be a bit complex and may require technical assistance. Learning Curve: There is a learning curve for new users unfamiliar with VoIP systems

Software Response
Thirdlane
Thirdlane

Thank you for your thoughtful review, John! We're thrilled to hear that Thirdlane's scalability and features have met your business needs, and we're always here to support you through any initial challenges.

Posted 2 months ago
David W

Unlocking Communication Excellence

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane is the pinnacle of communication tools, offering a comprehensive solution for businesses seeking efficient collaboration and seamless communication. Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.

What do you like the least about Thirdlane?

The extensive feature set can initially overwhelm users, but the learning curve pays off handsomely.

Software Response
Thirdlane
Thirdlane

Thanks for the thoughtful review, David! We're excited that Thirdlane is elevating your team's collaboration. We understand the initial learning curve and appreciate your patience in mastering the features.

Posted 2 months ago
Jake Smith

Reliable and Customizable

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

ThirdLane has been a fantastic addition to our offerings. The white label feature helps us stand out, and the reliability and support make it a no-brainer.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

1 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

The white label option lets us brand the service as our own, and it's incredibly reliable with excellent customer support.

What do you like the least about Thirdlane?

There's a bit of a learning curve at first, especially with some advanced features.

Software Response
Thirdlane
Thirdlane

It's awesome to hear that ThirdLane has seamlessly integrated into your offerings. The white label feature indeed sets you apart, and we're thrilled that our reliability and support have made it an easy choice for you. Thanks for sharing your experience, Jake!

Posted 3 months ago
Samuel Wilson

It\'s helped us streamline communication.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

I've been using Thirdlane mainly for our business phone system and collaboration tools. It's helped us streamline communication and keep everyone connected, especially with remote work becoming more common. Plus, it's saved us a ton of money compared to our old system.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

I love how easy it is to set up and use. The interface is clean, and everything just makes sense. Plus, their customer support team is super helpful whenever I have questions.

What do you like the least about Thirdlane?

Sometimes updates can be a bit slow to roll out, and I wish there were more integrations available. But overall, nothing major to complain about.

Software Response
Thirdlane
Thirdlane

Thanks for the shoutout! We're stoked that Thirdlane is making your remote work smoother and saving you money. We hear you on the updates and integrations—working on it! Appreciate your support and feedback.

Posted 3 months ago
Tim James

Thirdlane: The Backbone of Our Daily Communications

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane didn't just solve our communication challenges; it redefined how we connect, collaborate, and crunch numbers. It bridged disparate communication silos into one cohesive platform, transforming our approach to teamwork and elevating our customer interactions with insightful data-driven strategies.

Which features have you used in Thirdlane?

Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

With Thirdlane, we've harnessed a powerhouse of communication tools that sync perfectly with our operations, offering a dynamic array of options for every conceivable need, from nuanced call control to deep-dive data analytics.

What do you like the least about Thirdlane?

The rich landscape of features, while a boon, introduces a steep learning adventure for newcomers, demanding a meaningful engagement to unlock its full potential.

Software Response
Thirdlane
Thirdlane

Thrilled to see Thirdlane's made such a difference in how your team communicates and analyzes data, truly transforming your workflow and client relations. It sounds like while the feature-rich environment offers incredible versatility, it also requires some time to fully grasp—a challenge we're eager to address. Your enthusiasm for the tools and features really highlights the impact Thirdlane can have!

Posted 5 months ago
John Beckett

Worth it for the benefits we’re seeing now.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

All in all, sticking with Thirdlane has paid off for us. It’s boosted our communication game, supporting our growth in ways I didn’t anticipate. The early challenges? Worth it for the benefits we’re seeing now.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

I really value the customization Thirdlane offers; it's like they get exactly what our business needs, from the call center to everyday communication. It's cool to have that kind of control.

What do you like the least about Thirdlane?

A clearer guide or a bit more support at the start would've made a difference.

Software Response
Thirdlane
Thirdlane

It's rewarding to see Thirdlane's significant role in advancing your communication and growth, John! Appreciating the customization we offer resonates with our goal to align closely with each business's unique needs. Your feedback on enhancing initial support and guidance is duly noted for improvement.

Posted 7 months ago
Lucas Grant

A Hands-On Review of Thirdlane from a Tech Supervisor

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

I’ve implemented Thirdlane to overhaul our communication setup. It's turned what used to be a complex network into a more streamlined and efficient system, cutting down on our operational time significantly.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

I'm really taken with how Thirdlane adapts to our needs. It’s not just versatile; it's also user-friendly, which made it easy for the team to get on board.

What do you like the least about Thirdlane?

Mastering the more sophisticated aspects of Thirdlane can be a bit daunting for those just starting out with the system.

Software Response
Thirdlane
Thirdlane

We're genuinely delighted to learn about the transformation Thirdlane has brought to your communication systems, Lucas. It's great to hear that its user-friendliness and adaptability are making a positive impact on your team. We understand that diving into the more intricate features can be a bit intimidating at first. Rest assured, we're committed to assisting you in navigating these aspects smoothly. Your candid feedback is immensely appreciated and helps us continually improve. Thank you!

Posted 7 months ago
Stefan Fischer

My Take on Thirdlane\'s Multi Tenant PBX and Connect App

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

I've been using Thirdlane to streamline how our teams and clients communicate. It's helped reduce the clutter of using different apps for calls and messages, making our day-to-day communication simpler and more efficient.

Which features have you used in Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

5 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane's combo of Multi Tenant platform and Connect is a solid choice for handling our communications. It's great for managing multiple client accounts smoothly. The mix of call, video, and text in one place is handy and keeps things organized.

What do you like the least about Thirdlane?

Thirdlane's combo of Multi Tenant platform and Connect is a solid choice for handling our communications. It's great for managing multiple client accounts smoothly. The mix of call, video, and text in one place is handy and keeps things organized.

Software Response
Thirdlane
Thirdlane

Thank you for getting back to us in detail, Stefan. We are really glad finding out that Thirdlane has made easier your team's communication and arranging the mentioned activities. It is really interesting for us figuring out about a case where our Multi Tenant PBX and Connect App appear as an important contribution for improving management of several customer accounts. We appreciate you articulated your thoughts and will surely put into considerations such suggestions as we strive to better our services.

Posted 7 months ago