
Thirdlane
Designed for MSPs, UCaaS providers, resellers, contact centers & SMEs - business phone system.
Thousands of customers worldwide, hundreds of UCaaS (unified communications as a service) providers and resellers deploy Thirdlane business communications solutions to drive competitive advantage.
Businesses of all sizes, government and public agencies, and contact centers use Thirdlane’s reliable and easy-to-use multichannel communication solutions to enhance productivity, engage customers, boost sales and reduce costs.
Request a quote and learn how we can support your organization today.
- Accounting
- Airlines-aviation
- Architecture-planning
- Arts-crafts
- Automotive
- Aviation-aerospace
- Banking
- Biotechnology
- Broadcast-media
- Capital-markets
- Chemicals
- Commercial-real-estate
- Computer-games
- Computer-networking
- Computer-software
- Construction
- Consumer-electronics
- Consumer-goods
- Cosmetics
- Defense-space
- Education-management
- Food-production
- Government-relations
- Hospitality
- Human-resources
- English
- Spanish
Screenshot & Video

A Strong Option for MSPs
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Great for managing multiple clients thanks to its multi-tenant functionality. White-labeling helps brand the platform for our own clients. Combines voice, messaging, and video into one seamless platform. Easy to scale, working well for both small and mid-sized businesses.
What do you like the least about Thirdlane?
Initial configuration can take some time. Might feel a bit technical for those new to PBX systems.

Mike, Thanks for highlighting the flexibility and scalability that Thirdlane Multi Tenant PBX brings to MSPs! We know the initial setup can feel a bit technical, especially for those new to PBX, and we're actively working on making this process smoother. Your input is truly valuable as we keep refining the platform.
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Windows
- Mac
- Linux
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- In-person
- Documentation
Knowledge Base
Thirdlane Core Features
- Group Collaboration
- Mobile Access
- Presentation Streaming
- Presentation Tools
- Real Time Chat
- Record & Playback Ability
- Screen Sharing
- Two-Way Audio & Video
- Video Conferencing
- Audio/Video Conferencing
- Collaboration Tools
- Desktop/Browser Sharing
- Event Scheduling
- File Sharing
- Live Chat/Text
- Mobile Screen Sharing
- Session Recording
- Call Center Management
- Call Monitoring
- Contact Management
- IVR/Voice Recognition
- Voice & Data Integration
- VoIP
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
- Call Parking
- Call Recording
- Call Routing
- Contact Management
- Encryption
- Interactive Voice Response
- Messaging
- SIP Trunking
- Unified Communications
- Voice Quality Enhancement
Thirdlane Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
Thirdlane Reviews

Solid VoIP Solution for MSPs
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
3 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Thirdlane stands out for its flexibility, offering granular control over configurations that many other VoIP platforms lack. Its multi-tenant capabilities make it an excellent choice for MSPs managing multiple clients. Performance is stable, and call quality remains consistent even under heavy use.
What do you like the least about Thirdlane?
The setup process can be complex, requiring technical expertise to fully optimize.

Appreciate the thoughtful review! We built Thirdlane for MSPs who need real control, and it's great to hear it’s delivering for you. We're always working to improve the setup experience—thanks for the feedback!

Great solution for MSPs. Versatile and dependable.
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
3 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Full multi-tenancy, deep customization options, and strong API support.
What do you like the least about Thirdlane?
Steeper learning curve for initial setup

Appreciate the feedback, Michael! We're always looking for ways to smooth out that setup process while keeping the flexibility MSPs rely on.

A Practical VoIP Solution
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Thirdlane delivers a no-nonsense VoIP solution that fits the needs of providers managing multiple clients.
What do you like the least about Thirdlane?
Requires some expertise

Thanks for sharing your thoughts! We understand that the learning curve can be a factor, and we’ll continue to focus on improving that experience.

Reliable Solution for Managing Client Communications
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
The platform is scalable, easy to customize for different client setups, and integrates well with our existing systems.
What do you like the least about Thirdlane?
Advanced configuration can take some time to learn, and the interface could benefit from a more modern update.

Thanks for the awesome feedback, Andrew! We're really glad to hear Thirdlane is helping your MSP provide solid solutions. We’re always working on improving things, so your thoughts on the interface and advanced configuration are definitely noted.

Reliable Solution for UC
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
3 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Offers excellent scalability to grow with your business, performs consistently well across desktop and mobile devices, and includes a full suite of features.
What do you like the least about Thirdlane?
While the platform is powerful, the documentation for advanced setup could be more detailed,

Thank you for sharing your detailed review! It's great to hear that Thirdlane has been such a reliable and cost-effective solution for your business. Your feedback on scalability and feature completeness is valuable, and we’ll work to improve the documentation to better support advanced users like you.

Flexible UCaaS Platform with Strong Partner Support
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
- Multi-tenant PBX and unified communications features are comprehensive and scalable. - White-label capabilities allow full customization for MSPs and resellers. - Reliable performance with high uptime, ensuring consistent communication. - Competitive pricing structure, particularly attractive for service providers.
What do you like the least about Thirdlane?
- Multi-tenant PBX and unified communications features are comprehensive and scalable. - White-label capabilities allow full customization for MSPs and resellers. - Reliable performance with high uptime, ensuring consistent communication. - Competitive pricing structure, particularly attractive for service providers.

Glad you're finding our UCaaS platform effective and customizable, Thomas! We’re aware the setup can be a bit complex and are looking at ways to streamline it further. Thanks for the constructive take—feedback like this helps us make real improvements.

A Strong Option for MSPs
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Great for managing multiple clients thanks to its multi-tenant functionality. White-labeling helps brand the platform for our own clients. Combines voice, messaging, and video into one seamless platform. Easy to scale, working well for both small and mid-sized businesses.
What do you like the least about Thirdlane?
Initial configuration can take some time. Might feel a bit technical for those new to PBX systems.

Mike, Thanks for highlighting the flexibility and scalability that Thirdlane Multi Tenant PBX brings to MSPs! We know the initial setup can feel a bit technical, especially for those new to PBX, and we're actively working on making this process smoother. Your input is truly valuable as we keep refining the platform.

Great PBX Solution for Our Team
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
- Customizable branding options - Easy management for multiple clients - Comprehensive features like voice, video, and messaging - Smooth CRM integration - Helpful customer support
What do you like the least about Thirdlane?
Minor glitches now and then, but they're usually sorted out quickly

We appreciate your comprehensive review of our PBX solution, Mike! Your feedback on our feature set and multi-client management capabilities is valuable. We're actively addressing the occasional glitches to further enhance system stability and performance. Thanks.

Excellent Choice for Scalability and Reliability
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Scalability: Thirdlane offers impressive scalability, accommodating the growing needs of our business effortlessly. Reliability: We’ve experienced consistent, reliable service with minimal downtime. Feature-Rich: The platform comes packed with advanced features, including seamless integration of voice, messaging, and video. Customizable: The flexibility to customize and configure the system to our specific needs has been a significant advantage. User-Friendly Interface
What do you like the least about Thirdlane?
Initial Setup: The initial setup and configuration can be a bit complex and may require technical assistance. Learning Curve: There is a learning curve for new users unfamiliar with VoIP systems

Thank you for your thoughtful review, John! We're thrilled to hear that Thirdlane's scalability and features have met your business needs, and we're always here to support you through any initial challenges.

Unlocking Communication Excellence
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.
What do you like the least about Thirdlane?
The extensive feature set can initially overwhelm users, but the learning curve pays off handsomely.

Thanks for the thoughtful review, David! We're excited that Thirdlane is elevating your team's collaboration. We understand the initial learning curve and appreciate your patience in mastering the features.

Reliable and Customizable
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
1 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
The white label option lets us brand the service as our own, and it's incredibly reliable with excellent customer support.
What do you like the least about Thirdlane?
There's a bit of a learning curve at first, especially with some advanced features.

It's awesome to hear that ThirdLane has seamlessly integrated into your offerings. The white label feature indeed sets you apart, and we're thrilled that our reliability and support have made it an easy choice for you. Thanks for sharing your experience, Jake!

It\'s helped us streamline communication.
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
3 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
I love how easy it is to set up and use. The interface is clean, and everything just makes sense. Plus, their customer support team is super helpful whenever I have questions.
What do you like the least about Thirdlane?
Sometimes updates can be a bit slow to roll out, and I wish there were more integrations available. But overall, nothing major to complain about.

Thanks for the shoutout! We're stoked that Thirdlane is making your remote work smoother and saving you money. We hear you on the updates and integrations—working on it! Appreciate your support and feedback.

Thirdlane: The Backbone of Our Daily Communications
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
3 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
With Thirdlane, we've harnessed a powerhouse of communication tools that sync perfectly with our operations, offering a dynamic array of options for every conceivable need, from nuanced call control to deep-dive data analytics.
What do you like the least about Thirdlane?
The rich landscape of features, while a boon, introduces a steep learning adventure for newcomers, demanding a meaningful engagement to unlock its full potential.

Thrilled to see Thirdlane's made such a difference in how your team communicates and analyzes data, truly transforming your workflow and client relations. It sounds like while the feature-rich environment offers incredible versatility, it also requires some time to fully grasp—a challenge we're eager to address. Your enthusiasm for the tools and features really highlights the impact Thirdlane can have!

Worth it for the benefits we’re seeing now.
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
2 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
I really value the customization Thirdlane offers; it's like they get exactly what our business needs, from the call center to everyday communication. It's cool to have that kind of control.
What do you like the least about Thirdlane?
A clearer guide or a bit more support at the start would've made a difference.

It's rewarding to see Thirdlane's significant role in advancing your communication and growth, John! Appreciating the customization we offer resonates with our goal to align closely with each business's unique needs. Your feedback on enhancing initial support and guidance is duly noted for improvement.

A Hands-On Review of Thirdlane from a Tech Supervisor
Review Summary
For which software category are you reviewing Thirdlane?
Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software
How long have you used Thirdlane?
3 Years
How frequently you use Thirdlane?
Daily
How do you find pricing of Thirdlane?
inexpensive
What do you like the most about Thirdlane?
I'm really taken with how Thirdlane adapts to our needs. It’s not just versatile; it's also user-friendly, which made it easy for the team to get on board.
What do you like the least about Thirdlane?
Mastering the more sophisticated aspects of Thirdlane can be a bit daunting for those just starting out with the system.

We're genuinely delighted to learn about the transformation Thirdlane has brought to your communication systems, Lucas. It's great to hear that its user-friendliness and adaptability are making a positive impact on your team. We understand that diving into the more intricate features can be a bit intimidating at first. Rest assured, we're committed to assisting you in navigating these aspects smoothly. Your candid feedback is immensely appreciated and helps us continually improve. Thank you!
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