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Thirdlane

5.0 (21 Reviews)|Write a Review|Claimed profile
United States HQFounded 2003

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

MediumLarge

Overview

About Thirdlane

Thirdlane offers a white-label UCaaS platform with a multi-tenant PBX at its core. Service providers, MSPs, and telecom resellers can launch branded communication services with VoIP calling, messaging, video meetings, and Contact Center features, all managed from one platform.

Key benefits:

- Multi-tenancy: Serve many customers on one system, with strict isolation.
- White-label control: End-to-end branded solution for partners.
- Unified apps: Thirdlane Connect for desktop, web, and mobile.
- Integrated Contact Center
- IVR, queues, recording, and advanced live analytics.
- CRM integration: Caller ID, screen pops, and Click-to-Call.
- Open APIs: Automate billing, provisioning, and workflows.
- Deployment freedom: Cloud-hosted or on-premises.

Outcome:

- Launch branded UCaaS quickly.
- Reduce costs with automation.
- Keep ownership of customer relationships.

At a glance

Software information

Industries served, licensing and the support Thirdlane provides.

Industries

  • Accounting
  • Airlines-aviation
  • Architecture-planning
  • Arts-crafts
  • Automotive
  • Aviation-aerospace

Licensing

  • Proprietary
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Knowledge Base

Languages (8)
DutchEnglishFrenchItalianPortugueseRussianSpanishUkrainian

Review analytics

What customers report

5.0
Based on 21 verified reviews
Ease of use4.1
Features & functionality5.0
Customer support5.0

What users like the most

  • Thirdlane's combo of Multi Tenant platform and Connect is a solid choice for handling our communications. It's great for managing multiple client accounts smoothly. The mix of call, video, and text in one place is handy and keeps things organized.
  • I'm really taken with how Thirdlane adapts to our needs. It’s not just versatile; it's also user-friendly, which made it easy for the team to get on board.
  • I really value the customization Thirdlane offers; it's like they get exactly what our business needs, from the call center to everyday communication. It's cool to have that kind of control.

What users like the least

  • Nothing to complain about. It's a great product.
  • Mastering the more sophisticated aspects of Thirdlane can be a bit daunting for those just starting out with the system.
  • A clearer guide or a bit more support at the start would've made a difference.

What users say

Review Analytics of Thirdlane

Every review is verified through Goodfirms before it's published.

5.021 Verified Reviews
Ease of use4.3
Features & functionality5.0
Customer support5.0
Review Summary
Summarized from 21 verified reviews · Updated September 2026
Thirdlane is a multi-tenant PBX and unified communications platform that consolidates voice, messaging, and video into a single system, helping businesses and MSPs streamline communication and reduce operational overhead. Users consistently praise its reliability, scalability, and customization options, particularly for managing multiple client deployments with white-label branding. The initial setup and configuration require technical effort and learning time, but reviewers note the platform delivers strong long-term value as users become familiar with its extensive feature set. Cost savings compared to legacy systems and flexible control over deployments are recurring benefits, though the platform is best suited for organizations willing to invest in proper implementation.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Thirdlane
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What reviewers mention most

Ramiro, CEO at NimbusTech MSPVerified Review
Posted on Oct 6, 2025

“A powerful solution that grows with your business, ensuring you're ready for the future.”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
We were searching for a UCaaS provider that understood the MSP model - one that wouldn't hold us back. Our experience with Thirdlane has been a breath of fresh air. The system's scalability and rock-solid uptime mean we can finally focus on our clients' success without worrying about our infrastructure. It's the reliable partner we've been waiting for.
M.R.Verified Review
Posted on Sep 15, 2025

“Gets Better The Longer You Use It”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Once in place, it’s a dependable platform that adapts to changing needs and scales cleanly. Over time, the depth of features really shows its value, making it a strong long-term solution.
O. B., CEO at Telex8Verified Review
Posted on Aug 29, 2025

“The VoIP Solution MSPs Need for Long-Term Success”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
For MSPs that are ready to invest the necessary time and expertise, Thirdlane offers an incredibly flexible and stable VoIP solution. Although its setup process may be challenging, the platform’s customization, scalability, and long-term reliability make it a great choice for businesses looking to grow.
Bill FVerified Review
Posted on Aug 28, 2025

“VoIP platform that doesn’t babysit you”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Thirdlane feels like it was built by someone who’s answered a 3 a.m. client outage call. Not flashy, not hand-holdy—just reliable, flexible, and blunt in a good way.
JohnVerified Review
Posted on Aug 27, 2025

“VoIP platform for MSPs who like to build their own flow”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Not flashy, but functional and flexible. It does what we need, without locking us down. Platform that scales with you, it fits the MSP way of working.
Benjamin CarterVerified Review
Posted on Mar 20, 2025

“Solid VoIP Solution for MSPs”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
For MSPs who need customization and reliability, it’s a strong contender. Once properly configured, it delivers a highly adaptable VoIP experience tailored to business needs.
Michael Green, Chief Executive Officer at XYZeeVerified Review
Posted on Feb 28, 2025

“Great solution for MSPs. Versatile and dependable.”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Thirdlane empowers MSPs with complete control over VoIP deployments, free from vendor limitations. It delivers reliable performance and seamlessly adapts to diverse client requirements, making it a versatile choice for any MSP.
Robert Johnson, Chief Executive Officer at TelComProVerified Review
Posted on Feb 20, 2025

“A Practical VoIP Solution”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Multi-tenant support, seamless CRM integrations, and reliable performance across deployments make it a solid choice. With full control over configurations, it’s flexible enough to fit different client needs while maintaining stability.
Andrew GVerified Review
Posted on Jan 9, 2025

“Reliable Solution for Managing Client Communications”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Thirdlane has been a great fit for our MSP, helping us deliver consistent and professional communication tools to our clients. It’s flexible enough to meet diverse business needs and dependable for day-to-day operations.
Jake D, CEO at SiriusLinkVerified Review
Posted on Dec 16, 2024

“Reliable Solution for UC”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Thirdlane Multi Tenant PBX stands out as a dependable solution for managing business communications, combining essential tools like voice, messaging, and video into a single platform. It’s a great fit for businesses that value flexibility and scalability.

Capabilities

Thirdlane features

The full feature set, grouped by module.

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Screen Sharing Software

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Session Recording

Telephony Software

  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Voice & Data Integration
  • VoIP

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

VoIP Software

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Team Communication Software

  • Audio/Video Calls
  • Collaboration
  • Meeting Management
  • Real-time Chat
  • Screen Sharing

Plans

Thirdlane pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Free Trial
14 Days
Get Free TrialVendor pricing page

Works with

Integrations

Thirdlane connects with the tools your team already uses.

HubSpot CRMSalesforce CRMZoho CRMSugar CRMZendesk

Media

Screenshots & video

Thirdlane - Secure private and group messaging for internal collaboration & external customer communication across desktop and mobile devices.