Thirdlane

Designed for MSPs, UCaaS providers, resellers, contact centers & SMEs - business phone system.

5.0 16 Reviews
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Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, government agencies, and public organizations.

Thousands of customers worldwide, hundreds of UCaaS (unified communications as a service) providers and resellers deploy Thirdlane business communications solutions to drive competitive advantage.

Businesses of all sizes, government and public agencies, and contact centers use Thirdlane’s reliable and easy-to-use multichannel communication solutions to enhance productivity, engage customers, boost sales and reduce costs.

Request a quote and learn how we can support your organization today.
Third Lane Technologies
2003
United States
25 Industries
2 Languages
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Screenshot & Video

1/5

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Thirdlane Core Features

Web Conferencing

  • Group Collaboration
  • Mobile Access
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Screen Sharing

  • Audio/Video Conferencing
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Event Scheduling
  • File Sharing
  • Live Chat/Text
  • Mobile Screen Sharing
  • Session Recording

Telephony

  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Voice & Data Integration
  • VoIP

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

VoIP

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Team Communication

  • Audio/Video Calls
  • Collaboration
  • Meeting Management
  • Real-time Chat
  • Screen Sharing

Thirdlane Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based

Thirdlane Reviews

5.0 16 Reviews
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Benjamin Carter

Solid VoIP Solution for MSPs

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

For MSPs who need customization and reliability, it’s a strong contender. Once properly configured, it delivers a highly adaptable VoIP experience tailored to business needs.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane stands out for its flexibility, offering granular control over configurations that many other VoIP platforms lack. Its multi-tenant capabilities make it an excellent choice for MSPs managing multiple clients. Performance is stable, and call quality remains consistent even under heavy use.

What do you like the least about Thirdlane?

The setup process can be complex, requiring technical expertise to fully optimize.

Software Response
Thirdlane
Thirdlane

Appreciate the thoughtful review! We built Thirdlane for MSPs who need real control, and it's great to hear it’s delivering for you. We're always working to improve the setup experience—thanks for the feedback!

Posted 3 months ago
Michael Green

Great solution for MSPs. Versatile and dependable.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane empowers MSPs with complete control over VoIP deployments, free from vendor limitations. It delivers reliable performance and seamlessly adapts to diverse client requirements, making it a versatile choice for any MSP.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Full multi-tenancy, deep customization options, and strong API support.

What do you like the least about Thirdlane?

Steeper learning curve for initial setup

Software Response
Thirdlane
Thirdlane

Appreciate the feedback, Michael! We're always looking for ways to smooth out that setup process while keeping the flexibility MSPs rely on.

Posted 4 months ago
Robert Johnson

A Practical VoIP Solution

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Multi-tenant support, seamless CRM integrations, and reliable performance across deployments make it a solid choice. With full control over configurations, it’s flexible enough to fit different client needs while maintaining stability.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane delivers a no-nonsense VoIP solution that fits the needs of providers managing multiple clients.

What do you like the least about Thirdlane?

Requires some expertise

Software Response
Thirdlane
Thirdlane

Thanks for sharing your thoughts! We understand that the learning curve can be a factor, and we’ll continue to focus on improving that experience.

Posted 4 months ago
Andrew G

Reliable Solution for Managing Client Communications

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

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Review Summary

Thirdlane has been a great fit for our MSP, helping us deliver consistent and professional communication tools to our clients. It’s flexible enough to meet diverse business needs and dependable for day-to-day operations.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

The platform is scalable, easy to customize for different client setups, and integrates well with our existing systems.

What do you like the least about Thirdlane?

Advanced configuration can take some time to learn, and the interface could benefit from a more modern update.

Software Response
Thirdlane
Thirdlane

Thanks for the awesome feedback, Andrew! We're really glad to hear Thirdlane is helping your MSP provide solid solutions. We’re always working on improving things, so your thoughts on the interface and advanced configuration are definitely noted.

Posted 6 months ago
Jake D

Reliable Solution for UC

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane Multi Tenant PBX stands out as a dependable solution for managing business communications, combining essential tools like voice, messaging, and video into a single platform. It’s a great fit for businesses that value flexibility and scalability.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Offers excellent scalability to grow with your business, performs consistently well across desktop and mobile devices, and includes a full suite of features.

What do you like the least about Thirdlane?

While the platform is powerful, the documentation for advanced setup could be more detailed,

Software Response
Thirdlane
Thirdlane

Thank you for sharing your detailed review! It's great to hear that Thirdlane has been such a reliable and cost-effective solution for your business. Your feedback on scalability and feature completeness is valuable, and we’ll work to improve the documentation to better support advanced users like you.

Posted 6 months ago
Thomas Scott

Flexible UCaaS Platform with Strong Partner Support

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane provides a versatile and cost-effective UCaaS platform that meets the needs of businesses and service providers alike. Its strong customization options and reliable performance make it a solid choice, even if the setup process requires a bit of extra effort.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

- Multi-tenant PBX and unified communications features are comprehensive and scalable. - White-label capabilities allow full customization for MSPs and resellers. - Reliable performance with high uptime, ensuring consistent communication. - Competitive pricing structure, particularly attractive for service providers.

What do you like the least about Thirdlane?

- Multi-tenant PBX and unified communications features are comprehensive and scalable. - White-label capabilities allow full customization for MSPs and resellers. - Reliable performance with high uptime, ensuring consistent communication. - Competitive pricing structure, particularly attractive for service providers.

Software Response
Thirdlane
Thirdlane

Glad you're finding our UCaaS platform effective and customizable, Thomas! We’re aware the setup can be a bit complex and are looking at ways to streamline it further. Thanks for the constructive take—feedback like this helps us make real improvements.

Posted 8 months ago
Mike Peterson

A Strong Option for MSPs

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Thirdlane Multi Tenant PBX is a highly reliable and versatile solution designed specifically for MSPs. It offers the flexibility to manage multiple clients under a single system, with the added benefit of white-label customization, allowing you to tailor the branding for each client. Once the initial setup is complete, which requires some configuration, the system proves to be highly scalable. It efficiently supports both small and medium-sized businesses, growing with their needs while offering comprehensive communication features like voice, messaging, and video integration.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Great for managing multiple clients thanks to its multi-tenant functionality. White-labeling helps brand the platform for our own clients. Combines voice, messaging, and video into one seamless platform. Easy to scale, working well for both small and mid-sized businesses.

What do you like the least about Thirdlane?

Initial configuration can take some time. Might feel a bit technical for those new to PBX systems.

Software Response
Thirdlane
Thirdlane

Mike, Thanks for highlighting the flexibility and scalability that Thirdlane Multi Tenant PBX brings to MSPs! We know the initial setup can feel a bit technical, especially for those new to PBX, and we're actively working on making this process smoother. Your input is truly valuable as we keep refining the platform.

Posted 8 months ago
Mike Cabrera

Great PBX Solution for Our Team

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane has been a solid choice for our PBX needs. It's reliable and packed with features, making it a strong fit for both us and our clients.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

- Customizable branding options - Easy management for multiple clients - Comprehensive features like voice, video, and messaging - Smooth CRM integration - Helpful customer support

What do you like the least about Thirdlane?

Minor glitches now and then, but they're usually sorted out quickly

Software Response
Thirdlane
Thirdlane

We appreciate your comprehensive review of our PBX solution, Mike! Your feedback on our feature set and multi-client management capabilities is valuable. We're actively addressing the occasional glitches to further enhance system stability and performance. Thanks.

Posted 10 months ago
John Brown

Excellent Choice for Scalability and Reliability

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane has proven to be a robust and reliable choice for our business communication needs. Despite a few initial hurdles, the scalability and extensive feature set make it a standout option. If you’re looking for a customizable and dependable business phone system, Thirdlane is definitely worth considering.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Scalability: Thirdlane offers impressive scalability, accommodating the growing needs of our business effortlessly. Reliability: We’ve experienced consistent, reliable service with minimal downtime. Feature-Rich: The platform comes packed with advanced features, including seamless integration of voice, messaging, and video. Customizable: The flexibility to customize and configure the system to our specific needs has been a significant advantage. User-Friendly Interface

What do you like the least about Thirdlane?

Initial Setup: The initial setup and configuration can be a bit complex and may require technical assistance. Learning Curve: There is a learning curve for new users unfamiliar with VoIP systems

Software Response
Thirdlane
Thirdlane

Thank you for your thoughtful review, John! We're thrilled to hear that Thirdlane's scalability and features have met your business needs, and we're always here to support you through any initial challenges.

Posted on Jul 02, 2024
David W

Unlocking Communication Excellence

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane is the pinnacle of communication tools, offering a comprehensive solution for businesses seeking efficient collaboration and seamless communication. Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.

What do you like the least about Thirdlane?

The extensive feature set can initially overwhelm users, but the learning curve pays off handsomely.

Software Response
Thirdlane
Thirdlane

Thanks for the thoughtful review, David! We're excited that Thirdlane is elevating your team's collaboration. We understand the initial learning curve and appreciate your patience in mastering the features.

Posted on Jun 14, 2024
Jake Smith

Reliable and Customizable

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

ThirdLane has been a fantastic addition to our offerings. The white label feature helps us stand out, and the reliability and support make it a no-brainer.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

1 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

The white label option lets us brand the service as our own, and it's incredibly reliable with excellent customer support.

What do you like the least about Thirdlane?

There's a bit of a learning curve at first, especially with some advanced features.

Software Response
Thirdlane
Thirdlane

It's awesome to hear that ThirdLane has seamlessly integrated into your offerings. The white label feature indeed sets you apart, and we're thrilled that our reliability and support have made it an easy choice for you. Thanks for sharing your experience, Jake!

Posted on Jun 04, 2024
Samuel Wilson

It\'s helped us streamline communication.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

I've been using Thirdlane mainly for our business phone system and collaboration tools. It's helped us streamline communication and keep everyone connected, especially with remote work becoming more common. Plus, it's saved us a ton of money compared to our old system.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

I love how easy it is to set up and use. The interface is clean, and everything just makes sense. Plus, their customer support team is super helpful whenever I have questions.

What do you like the least about Thirdlane?

Sometimes updates can be a bit slow to roll out, and I wish there were more integrations available. But overall, nothing major to complain about.

Software Response
Thirdlane
Thirdlane

Thanks for the shoutout! We're stoked that Thirdlane is making your remote work smoother and saving you money. We hear you on the updates and integrations—working on it! Appreciate your support and feedback.

Posted on May 15, 2024
Tim James

Thirdlane: The Backbone of Our Daily Communications

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Thirdlane didn't just solve our communication challenges; it redefined how we connect, collaborate, and crunch numbers. It bridged disparate communication silos into one cohesive platform, transforming our approach to teamwork and elevating our customer interactions with insightful data-driven strategies.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

With Thirdlane, we've harnessed a powerhouse of communication tools that sync perfectly with our operations, offering a dynamic array of options for every conceivable need, from nuanced call control to deep-dive data analytics.

What do you like the least about Thirdlane?

The rich landscape of features, while a boon, introduces a steep learning adventure for newcomers, demanding a meaningful engagement to unlock its full potential.

Software Response
Thirdlane
Thirdlane

Thrilled to see Thirdlane's made such a difference in how your team communicates and analyzes data, truly transforming your workflow and client relations. It sounds like while the feature-rich environment offers incredible versatility, it also requires some time to fully grasp—a challenge we're eager to address. Your enthusiasm for the tools and features really highlights the impact Thirdlane can have!

Posted on Apr 01, 2024
John Beckett

Worth it for the benefits we’re seeing now.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

All in all, sticking with Thirdlane has paid off for us. It’s boosted our communication game, supporting our growth in ways I didn’t anticipate. The early challenges? Worth it for the benefits we’re seeing now.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

I really value the customization Thirdlane offers; it's like they get exactly what our business needs, from the call center to everyday communication. It's cool to have that kind of control.

What do you like the least about Thirdlane?

A clearer guide or a bit more support at the start would've made a difference.

Software Response
Thirdlane
Thirdlane

It's rewarding to see Thirdlane's significant role in advancing your communication and growth, John! Appreciating the customization we offer resonates with our goal to align closely with each business's unique needs. Your feedback on enhancing initial support and guidance is duly noted for improvement.

Posted on Feb 12, 2024
Lucas Grant

A Hands-On Review of Thirdlane from a Tech Supervisor

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

I’ve implemented Thirdlane to overhaul our communication setup. It's turned what used to be a complex network into a more streamlined and efficient system, cutting down on our operational time significantly.

For which software category are you reviewing Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

I'm really taken with how Thirdlane adapts to our needs. It’s not just versatile; it's also user-friendly, which made it easy for the team to get on board.

What do you like the least about Thirdlane?

Mastering the more sophisticated aspects of Thirdlane can be a bit daunting for those just starting out with the system.

Software Response
Thirdlane
Thirdlane

We're genuinely delighted to learn about the transformation Thirdlane has brought to your communication systems, Lucas. It's great to hear that its user-friendliness and adaptability are making a positive impact on your team. We understand that diving into the more intricate features can be a bit intimidating at first. Rest assured, we're committed to assisting you in navigating these aspects smoothly. Your candid feedback is immensely appreciated and helps us continually improve. Thank you!

Posted on Jan 31, 2024