Thirdlane

5.0 21 Reviews

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Designed for MSPs, UCaaS providers, resellers, contact centers & SMEs - business phone system.

Thirdlane offers a white-label UCaaS platform with a multi-tenant PBX at its core. Service providers, MSPs, and telecom resellers can launch branded communication services with VoIP calling, messaging, video meetings, and Contact Center features, all managed from one platform.

Key benefits:

- Multi-tenancy: Serve many customers on one system, with strict isolation.
- White-label control: End-to-end branded solution for partners.
- Unified apps: Thirdlane Connect for desktop, web, and mobile.
- Integrated Contact Center
- IVR, queues, recording, and advanced live analytics.
- CRM integration: Caller ID, screen pops, and Click-to-Call.
- Open APIs: Automate billing, provisioning, and workflows.
- Deployment freedom: Cloud-hosted or on-premises.

Outcome:

- Launch branded UCaaS quickly.
- Reduce costs with automation.
- Keep ownership of customer relationships.

Industries

Accounting
Airlines-aviation
Architecture-planning
Arts-crafts
Automotive
Aviation-aerospace
Banking
Biotechnology
Broadcast-media
Capital-markets
Chemicals
Commercial-real-estate
Computer-games
Computer-networking
Computer-software
Construction
Consumer-electronics
Consumer-goods
Cosmetics
Defense-space
Education-management
Food-production
Government-relations
Hospitality
Human-resources

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
Chat
Phone
24x7 Support

Training

In-person
Documentation

Knowledge Base

Thirdlane Core Features

Focus of Web Conferencing Feature

Group Collaboration
Mobile Access
Presentation Streaming
Presentation Tools
Real Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Thirdlane Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Free Trial

14 Days Trial

Payment Frequency

Quote Based

Vendor pricing page Get Free Trial

Thirdlane Reviews

21
Total Reviews

5.0/5
Overall Rating

2
Recent Reviews

What Users Say

A powerful solution that grows with your business, ensuring you're ready for the future.

Ramiro , CEO at NimbusTech MSP at NimbusTech MSP

Gets Better The Longer You Use It

M.R.

VoIP platform for MSPs who like to build their own flow

John

VoIP platform that doesn’t babysit you

Bill F

The VoIP Solution MSPs Need for Long-Term Success

O. B. , CEO at Telex8 at Telex8

What Users Like The Most

Thirdlane's combo of Multi Tenant platform and Connect is a solid choice for handling our communications. It's great for managing multiple client accounts smoothly. The mix of call, video, and text in one place is handy and keeps things organized.
I'm really taken with how Thirdlane adapts to our needs. It’s not just versatile; it's also user-friendly, which made it easy for the team to get on board.
I really value the customization Thirdlane offers; it's like they get exactly what our business needs, from the call center to everyday communication. It's cool to have that kind of control.

What Users Like The Least

Nothing to complain about. It's a great product.
Mastering the more sophisticated aspects of Thirdlane can be a bit daunting for those just starting out with the system.
A clearer guide or a bit more support at the start would've made a difference.

Thirdlane Reviews

5.0 21 Reviews

Ramiro, CEO at NimbusTech MSP

Posted 4 months ago

A powerful solution that grows with your business, ensuring you're ready for the future.

We were searching for a UCaaS provider that understood the MSP model - one that wouldn't hold us back. Our experience with Thirdlane has been a breath of fresh air. The system's scalability and rock-solid uptime mean we can finally focus on our clients' success without worrying about our infrastructure. It's the reliable partner we've been waiting for.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

With Thirdlane, we're not just providing a better phone system. We're delivering a game-changing solution that fundamentally transforms how our clients do business, preparing them for the future

What do you like the least about Thirdlane?

Once you learn it, day-to-day becomes fast and predictable - and the advanced controls let us deliver features others can’t.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

M.R.

Posted 5 months ago

Gets Better The Longer You Use It

Once in place, it’s a dependable platform that adapts to changing needs and scales cleanly. Over time, the depth of features really shows its value, making it a strong long-term solution.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

True multi-tenancy, flexible API, and stable call handling.

What do you like the least about Thirdlane?

Initial setup can feel demanding, but the system’s flexibility makes it worthwhile.

Rating Breakdown

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Features
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Software Response

Thirdlane

Thank you for highlighting the long-term benefits. It’s rewarding to see the platform supporting your growth.

Posted 5 months ago

O. B., CEO at Telex8

Posted 5 months ago

The VoIP Solution MSPs Need for Long-Term Success

For MSPs that are ready to invest the necessary time and expertise, Thirdlane offers an incredibly flexible and stable VoIP solution. Although its setup process may be challenging, the platform’s customization, scalability, and long-term reliability make it a great choice for businesses looking to grow.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Full customization options, allowing MSPs to cater to specific client needs. Strong multi-tenant functionality, simplifying client management. Stable and reliable once fully configured. Scales effortlessly, providing room for growth.

What do you like the least about Thirdlane?

Not ideal for those who need a quick, simple deployment.

Rating Breakdown

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Software Response

Thirdlane

Thank you for sharing your detailed experience. We’re glad to hear Thirdlane’s flexibility, scalability, and reliability have supported you over the long term.

Posted 5 months ago

Bill F

Posted 5 months ago

VoIP platform that doesn’t babysit you

Thirdlane feels like it was built by someone who’s answered a 3 a.m. client outage call. Not flashy, not hand-holdy—just reliable, flexible, and blunt in a good way.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

– Gives you real root-level access without acting like you’ll break something – Multi-tenant setup actually respects boundaries between clients—no weird workarounds – Plays well with our stack

What do you like the least about Thirdlane?

– Expect a learning curve if you're coming from plug-and-play fluff

Rating Breakdown

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Software Response

Thirdlane

Thank you for sharing. It’s great to hear that the platform’s reliability, flexibility, and multi-tenant design align well with the way your business operates.

Posted 5 months ago

John

Posted 5 months ago

VoIP platform for MSPs who like to build their own flow

Not flashy, but functional and flexible. It does what we need, without locking us down. Platform that scales with you, it fits the MSP way of working.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Call handling logic we can tweak, true multi-tenancy, and good API depth

What do you like the least about Thirdlane?

Needs someone comfortable working with configs and setup

Rating Breakdown

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Software Response

Thirdlane

Thank you for the feedback. We’re pleased to know the platform’s flexibility, scalability, and API depth have been valuable for your company.

Posted 5 months ago

Benjamin Carter

Posted 10 months ago

Solid VoIP Solution for MSPs

For MSPs who need customization and reliability, it’s a strong contender. Once properly configured, it delivers a highly adaptable VoIP experience tailored to business needs.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane stands out for its flexibility, offering granular control over configurations that many other VoIP platforms lack. Its multi-tenant capabilities make it an excellent choice for MSPs managing multiple clients. Performance is stable, and call quality remains consistent even under heavy use.

What do you like the least about Thirdlane?

The setup process can be complex, requiring technical expertise to fully optimize.

Rating Breakdown

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Software Response

Thirdlane

Appreciate the thoughtful review! We built Thirdlane for service providers who need real control, and it's great to hear it’s delivering for you. We're always working to improve the setup experience. Thanks for the feedback!

Posted 5 months ago

Michael Green, Chief Executive Officer at XYZee

Posted 11 months ago

Great solution for MSPs. Versatile and dependable.

Thirdlane empowers MSPs with complete control over VoIP deployments, free from vendor limitations. It delivers reliable performance and seamlessly adapts to diverse client requirements, making it a versatile choice for any MSP.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Full multi-tenancy, deep customization options, and strong API support.

What do you like the least about Thirdlane?

Steeper learning curve for initial setup

Rating Breakdown

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Software Response

Thirdlane

Appreciate the feedback, Michael! We're always looking for ways to smooth out that setup process while keeping the flexibility clients rely on.

Posted 5 months ago

Robert Johnson, Chief Executive Officer at TelComPro

Posted 11 months ago

A Practical VoIP Solution

Multi-tenant support, seamless CRM integrations, and reliable performance across deployments make it a solid choice. With full control over configurations, it’s flexible enough to fit different client needs while maintaining stability.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane delivers a no-nonsense VoIP solution that fits the needs of providers managing multiple clients.

What do you like the least about Thirdlane?

Requires some expertise

Rating Breakdown

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Software Response

Thirdlane

Thanks for sharing your thoughts! It’s great to hear that Thirdlane’s multi-tenant capabilities, integrations, and stability are serving your client needs well.

Posted 5 months ago

Andrew G

Posted on Jan 09, 2025

Reliable Solution for Managing Client Communications

Thirdlane has been a great fit for our MSP, helping us deliver consistent and professional communication tools to our clients. It’s flexible enough to meet diverse business needs and dependable for day-to-day operations.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

The platform is scalable, easy to customize for different client setups, and integrates well with our existing systems.

What do you like the least about Thirdlane?

Advanced configuration can take some time to learn, and the interface could benefit from a more modern update.

Rating Breakdown

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Software Response

Thirdlane

Thanks for the awesome feedback, Andrew! We're really glad to hear Thirdlane is helping your MSP provide solid solutions. We’re always working on improving things, so your thoughts on the interface and advanced configuration are definitely noted.

Posted on Jan 10, 2025

Jake D, CEO at SiriusLink

Posted on Dec 16, 2024

Reliable Solution for UC

Thirdlane Multi Tenant PBX stands out as a dependable solution for managing business communications, combining essential tools like voice, messaging, and video into a single platform. It’s a great fit for businesses that value flexibility and scalability.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

3 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Offers excellent scalability to grow with your business, performs consistently well across desktop and mobile devices, and includes a full suite of features.

What do you like the least about Thirdlane?

While the platform is powerful, the documentation for advanced setup could be more detailed,

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Software Response

Thirdlane

Thank you for sharing your detailed review! It's great to hear that Thirdlane has been such a reliable and cost-effective solution for your business. Your feedback on scalability and feature completeness is valuable, and we’ll work to improve the documentation to better support advanced users like you.

Posted on Jan 06, 2025

Thomas Scott, IT specialist at VoiceVista

Posted on Nov 07, 2024

Flexible UCaaS Platform with Strong Partner Support

Thirdlane provides a versatile and cost-effective UCaaS platform that meets the needs of businesses and service providers alike. Its strong customization options and reliable performance make it a solid choice, even if the setup process requires a bit of extra effort.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

- Multi-tenant PBX and unified communications features are comprehensive and scalable. - White-label capabilities allow full customization for MSPs and resellers. - Reliable performance with high uptime, ensuring consistent communication. - Competitive pricing structure, particularly attractive for service providers.

What do you like the least about Thirdlane?

Setup process is a bit unorthodox, otherwise the product is a great fit.

Rating Breakdown

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Software Response

Thirdlane

Glad you're finding our UCaaS platform effective and customizable, Thomas! We’re aware the setup can be a bit complex and are looking at ways to streamline it further. Thanks for the constructive take—feedback like this helps us make real improvements.

Posted on Nov 08, 2024

Mike Peterson, CEO at PureConnect

Posted on Nov 07, 2024

A Strong Option for MSPs

Thirdlane Multi Tenant PBX is a highly reliable and versatile solution designed specifically for MSPs. It offers the flexibility to manage multiple clients under a single system, with the added benefit of white-label customization, allowing you to tailor the branding for each client. Once the initial setup is complete, which requires some configuration, the system proves to be highly scalable. It efficiently supports both small and medium-sized businesses, growing with their needs while offering comprehensive communication features like voice, messaging, and video integration.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Great for managing multiple clients thanks to its multi-tenant functionality. White-labeling helps brand the platform for our own clients. Combines voice, messaging, and video into one seamless platform. Easy to scale, working well for both small and mid-sized businesses.

What do you like the least about Thirdlane?

Initial configuration can take some time. Might feel a bit technical for those new to PBX systems.

Rating Breakdown

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Software Response

Thirdlane

Mike, Thanks for highlighting the flexibility and scalability that Thirdlane Multi Tenant PBX brings to service providers! Your input is truly valuable as we keep refining the platform.

Posted 5 months ago

Mike Cabrera, CEO at ComLink Systems

Posted on Aug 14, 2024

Great PBX Solution for Our Team

Thirdlane has been a solid choice for our PBX needs. It's reliable and packed with features, making it a strong fit for both us and our clients.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

- Customizable branding options - Easy management for multiple clients - Comprehensive features like voice, video, and messaging - Smooth CRM integration - Helpful customer support

What do you like the least about Thirdlane?

Minor glitches now and then, but they're usually sorted out quickly

Rating Breakdown

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Software Response

Thirdlane

We appreciate your comprehensive review of our PBX solution, Mike! Your feedback on our feature set and multi-client management capabilities is valuable. We're actively addressing the occasional glitches to further enhance system stability and performance. Thanks.

Posted on Aug 16, 2024

John Brown, CEO w Telenexus llc at Telenexus

Posted on Jul 01, 2024

Excellent Choice for Scalability and Reliability

Thirdlane has proven to be a robust and reliable choice for our business communication needs. Despite a few initial hurdles, the scalability and extensive feature set make it a standout option. If you’re looking for a customizable and dependable business phone system, Thirdlane is definitely worth considering.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Scalability: Thirdlane offers impressive scalability, accommodating the growing needs of our business effortlessly. Reliability: We’ve experienced consistent, reliable service with minimal downtime. Feature-Rich: The platform comes packed with advanced features, including seamless integration of voice, messaging, and video. Customizable: The flexibility to customize and configure the system to our specific needs has been a significant advantage. User-Friendly Interface

What do you like the least about Thirdlane?

Initial Setup: The initial setup and configuration can be a bit complex and may require technical assistance. Learning Curve: There is a learning curve for new users unfamiliar with VoIP systems

Rating Breakdown

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Software Response

Thirdlane

Thank you for your thoughtful review, John! We're thrilled to hear that Thirdlane's scalability and features have met your business needs, and we're always here to support you through any initial challenges.

Posted on Jul 02, 2024

David W, CEO at HelixWave

Posted on Jun 12, 2024

Unlocking Communication Excellence

Thirdlane is the pinnacle of communication tools, offering a comprehensive solution for businesses seeking efficient collaboration and seamless communication. Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.

What was the project name that you have worked with Thirdlane?

Web Conferencing Software , Call Center Software , VoIP Software , Team Communication Software , Screen Sharing Software , Telephony Software

How long have you used Thirdlane?

2 Years

How frequently you use Thirdlane?

Daily

How do you find pricing of Thirdlane?

inexpensive

What do you like the most about Thirdlane?

Thirdlane's seamless interface and rich feature set elevate team collaboration to new heights. However, it may require some initial acclimatization to fully harness its extensive capabilities.

What do you like the least about Thirdlane?

The extensive feature set can initially overwhelm users, but the learning curve pays off handsomely.

Rating Breakdown

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Features
Customer Support
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Integrations

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Software Response

Thirdlane

Thanks for the thoughtful review, David! We're excited that Thirdlane is elevating your team's collaboration. We understand the initial learning curve and appreciate your patience in mastering the features.

Posted on Jun 14, 2024