3CX Overview

3CX
3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility. 3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, Facebook messages & SMS. Call workflows to eliminate time-intensive tasks for agents.
Media

3CX Core Features

VoIP Features
  • Call Parking
  • Call Recording
  • Call Routing
  • Interactive Voice Response
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
Call Center Features
  • Call Logging
  • Call Recording
  • Call Scripting
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Operations Management

3CX Pricing

Pricing Type
Free
Payment Frequency
Free
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
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