Telephony Software

Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.

What is Telephony Software?

Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry. 

Telephony tools have also curtailed the regional and international call costs. 

What are the Different Types of Internet Telephony Systems?

Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling. 

PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool. 

PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients. 

Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool. 

How to Opt for the Best Telephony Software?

The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.

95 Softwares   |  Last updated: Jul 14, 2024
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List of The Best Telephony System

  • For many years, ASTPP has been empowering various VoIP businesses and service providers with its amazing open source VoIP solutions. It is regarded as one of the top VoIP billing solutions and ... read more about ASTPP

    We are using ASTPP for last 2 years and we found it PERFECT reviewed by: kyriakidis Christoforos at WIFIBER IKE
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    33% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training
    • Testimonials

    What User‘s Say

    Recommended VoIP System - ASTPP
    Clint Armstrong, Skybre VoIP Pty Ltd at Skybre VoIP Pty Ltd
    We are using ASTPP for last 2 years and we found it PERFECT
    kyriakidis Christoforos at WIFIBER IKE
    Robust billing system
    Yazan Inaim, MBA

    REVIEW SUMMARY

    A superior user friendly, professional, reliable and stable VoIP software system with unwavering support from the Management. The assistance from the technical and engineering staff of ASTPP is truly top notch.
    Clint Armstrong
    Clint Armstrong, Skybre VoIP Pty Ltd at Skybre VoIP Pty Ltd

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment

    INTEGRATED WITH

    • Zoho Analytics
    • Salesforce CRM
  • Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane ... read more about Thirdlane

    Excellent Choice for Scalability and Reliability reviewed by: John Brown, CEO w Telenexus llc at Telenexus
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    17% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Accounting
    • Airlines-aviation
    • Architecture-planning
    • Arts-crafts
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Capital-markets
    • Chemicals
    • Commercial-real-estate
    • Computer-games
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-electronics
    • Consumer-goods
    • Cosmetics
    • Defense-space
    • Education-management
    • Food-production
    • Government-relations
    • Hospitality
    • Human-resources

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    What User‘s Say

    My Take on Thirdlane's Multi Tenant PBX and Connect App
    Stefan Fischer
    Excellent Choice for Scalability and Reliability
    John Brown, CEO w Telenexus llc at Telenexus
    Unlocking Communication Excellence
    David W, CEO at HelixWave

    REVIEW SUMMARY

    I've been using Thirdlane to streamline how our teams and clients communicate. It's helped reduce the clutter of using different apps for calls and messages, making our day-to-day communication simpler and more efficient.
    Stefan Fischer
    Stefan Fischer

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based

    INTEGRATED WITH

    • Salesforce CRM
    • Zoho CRM
    • Sugar CRM
    • Freshdesk
    • Zendesk
    • HubSpot CRM
  • In today's fast-paced, interconnected world, effective communication is the cornerstone of any successful business. At Nuacom, we understand that and have made it our mission to empower companies with cutting-edge communication solutions ... read more about Nuacom

    Excellent reviewed by: Dorin Manoli, IT Consultant | MD Bokfink at Bokfink
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Accounting
    • Airlines-aviation
    • Alternative-wmedicine
    • Apparel-fashion
    • Architecture-planning
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Business-supplies-equipment
    • Capital-markets
    • Civic-social-organization
    • Civil-engineering
    • Commercial-real-estate
    • Computer-network-security
    • Computer-software
    • Construction
    • Consumer-services
    • Defense-space
    • Education-management
    • Environmental-services
    • Events-services
    • Executive-office
    • Facilities-services
    • Financial-services
    • Food-beverages
    • Government-administration
    • Health-wellness-fitness
    • Hospital-health-care
    • Human-resources
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Logistics-supply-chain
    • Machinery
    • Medical-practice
    • Newspapers
    • Packaging-containers
    • Real-estate
    • Restaurants
    • Retail
    • Telecommunications
    • Veterinary

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person
    • Documentation

    Knowledge Base

    • Knowledge Base

    What User‘s Say

    Excellent
    Dorin Manoli, IT Consultant | MD Bokfink at Bokfink
    Good experience
    Sergiu Durnescu, Cyber Security Ethusiast

    REVIEW SUMMARY

    Was a smooth onboarding. Good voice quality No issues encountered with their service I used the mobile app provided by the Nuacom They were responsive with support enquires when needed.
    Dorin Manoli
    Dorin Manoli, IT Consultant | MD Bokfink at Bokfink

    Pricing Type

    • Flat Rate

    Preferred Currency

    • EUR (€)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Digital Patient Chart is the pioneer in chiropractic web development marketing and advertising solutions! We provide you with all your business needs - web site layouts, articles, software and marketing technologies. Our ... read more about Digital Patient Chart

    The platform is really organized reviewed by: Dr Drew Hall, Chiropractic Doctor at Hall Upper Cervical Chiropractic
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    5% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Consumer-services
    • Hospital-health-care
    • Marketing-advertising
    • Medical-practice

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. ... read more about Office24by7

    Fast Service, timely response, and good communication to resolve errors. reviewed by: chetan dev
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Quote Based
  • CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions ... read more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    10% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Insurance
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Usage Based

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $99.00 Per Month
  • Telephony interface cards are PCI or PCI Express expansion cards that connect computers running Asterisk directly to legacy phone lines, phones, and phone systems. The cards convert the legacy signaling and media ... read more about Asterisk

    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Financial-services
    • Insurance
    • Railroad-manufacture
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Open Source
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Free
  • Vodia Networks Inc. offers unified communications solutions for enterprises, contact centers and service providers. Vodia's award winning Vodia PBX software includes the most complete suite of business telephony features for on-premise and ... read more about Vodia PBX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • MessageBird is cloud communications platform offering a suite of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. At MessageBird we believe that communicating with ... read more about MessageBird

    Entry Level Price
    $50 Per Month
    Free Trial
    Available
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free

    AVAILABLE PACKAGES

    Standard
    $50 Per Month
  • CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first ... read more about CloudConnect

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Infographics
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact ... read more about AVOXI Genius

    Entry Level Price
    $19.99 Per Month
    Free Trial
    N/A
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Insurance
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $19.99 Per Month

    INTEGRATED WITH

    • Zapier
    • HubSpot CRM
    • Pipedrive
    • Asana
  • VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a ... read more about VoIP.ms

    Entry Level Price
    $0.85 Per Month
    Free Trial
    N/A
    33% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $0.85 Per Month
  • JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business ... read more about Justcall

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    10% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Marketing-advertising
    • Real-estate
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial
      (Credit card required)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Essentials
    $19 Per Month
    Team
    $29 Per Month
    Pro
    $49 Per Month

    INTEGRATED WITH

    • HubSpot CMS Hub
    • Salesforce CRM
    • Zoho Analytics
    • Zendesk Guide
    • Front
  • At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into ... read more about Ozonetel CloudAgent

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Consumer-services
    • Financial-services
    • Insurance
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in ... read more about Ameyo Engage

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    10% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Phonon is a pioneer in hosted telecom software technology. Our telecom applications including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs are used by ... read more about Phonon

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support ... read more about MaxContact

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Nevertheless, we ... read more about Softdial Contact Center

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Telemo.io is an AI-driven layer on top of legacy business communication systems to standardize everything with modern REST APIs with AI. Essentially, Telemo wants to be as simple as Messagebird, Twilio, or ... read more about Telemo

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Operations Management
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • A Voice-API - also Speech-API - is a set of functions that allow a software application to initiate and receive calls without requiring the application developer to know details about telecommunication technologies ... read more about TENIOS Voice API

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Voice broadcasting is a mass communication / broadcasting technique which enables you to send automated voice messages via call to a large number of people at once. Voice broadcast service can be ... read more about CallHippo

    Entry Level Price
    Free version
    Free Trial
    Available
    20% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Online-publishing
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Blog
    • Case Studies
    • On-Site Training

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • LoopUp is a premium conferencing solution that makes it easy to host high-quality remote meetings, whether from the office or your desk at home. It's simple to use, doesn't require any training ... read more about LoopUp

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Telephony Software
    • Call Monitoring
    • Contact Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Zangi has fully refused to collect big data. And it doesn’t keep data on any servers, whatsoever. Users are given the flexibility to add additional features and security algorithms to make it ... read more about Zangi

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    50% in Telephony Software
    • Call Center Management
    • Contact Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    Knowledge Base

    • Help Guides

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
  • Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to ... read more about Ring.io

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Reporting & Analytics
    • Telemarketing Management
    • VoIP

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • KavKom offers Centrex VOIP telephony services and call center software solutions that are easily integrated, easy to use, reliable and tailor-made. All your business telephony tools in a CRM Supplier of VOIP ... read more about Kavkom

    Entry Level Price
    $12.19 Per Month
    Free Trial
    N/A
    25% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $12.19 Per Month
  • We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI ... read more about PRO-T-S

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • Operations Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration and contact center service. By combining an intuitive user experience with Google Cloud’s proven reliability, MiCloud Connect makes every aspect simple and secure. ... read more about MiCloud Connect

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more ... read more about Channels

    Entry Level Price
    $15 Per Month
    Free Trial
    N/A
    50% in Telephony Software
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Operations Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Free

    AVAILABLE PACKAGES

    Standard
    $15 Per Month
  • We’re a cloud-based call recording and speech analytics platform born in Australia. Providing customers with the tools they need today. Imagining and creating what they need for tomorrow.Every day businesses around the ... read more about CALLN

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Telephony Software
    • Call Monitoring
    • Contact Management
    • Operations Management
    • Voice & Data Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • We are Telephony system manufacturer in India. We manufacture Telephony system which is enabling business to move to the internet to make and receive telephone calls. We are telephony system manufactures in ... read more about Aria CCS

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    INDUSTRIES

    • Automotive
    • Banking
    • Financial-services
    • Government-administration
    • Information-services
    • Information-technology-services
    • Insurance
    • Mining-metals
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications.Natterbox launched in 2010 to solve these business telephony issues ... read more about Natterbox

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Operations Management
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact ... read more about Noda Contact Center

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Telephony Software
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Operations Management
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based

Frequently Asked Questions

Is choosing telephony software solutions a worthwhile decision?

Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls. 

The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.

How does the telephony software work?

A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.

The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.

Who can use the telephony related software?

There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.

The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.

What is the difference between VoIP telephony and IP telephony applications?

The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features. 

VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.

How does telephony system software enhance customer experience?

The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.  

Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase. 

Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.

How Much Does the Telephony Software Cost?

Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24

While exploring the extensive list at GoodFirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.

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