Telephony Software

Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.

What is Telephony Software?

Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry. 

Telephony tools have also curtailed the regional and international call costs. 

What are the Different Types of Internet Telephony Systems?

Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling. 

PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool. 

PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients. 

Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool. 

How to Opt for the Best Telephony Software?

The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.

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List of The Best Telephony System

  • 1. ASTPP

    A Smart TelePhony Platform.
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    ASTPP is a smart telephony platform, which is available as an open source and enterprise solutions. Since 2003, it has been catering to customers across the globe. Earlier, it was a powerful open source solution, which was transformed into a smart VoIP telephony platform to offer a set of VoIP solutions and products within a single platform. This smart VoIP telephony platform has an array of Vo... learn more about ASTPP

    "Robust billing system"
    Yazan Inaim, MBA
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    33%

    Category Focus

    Telephony Software
  • 2. ChiroWebMD

    EHR Chiropractic Software for 21st century
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    ChiroWebMD is the pioneer in chiropractic web development marketing and advertising solutions! We provide you with all your business needs - web site layouts, articles, software and marketing technologies. Our chiropractic EHR solutions allow you to create complete, HIPAA-compliant documentation quickly and easily, so you can spend more time on what matters most in your practice–your patients. ... learn more about ChiroWebMD

    "The platform is really organized"
    Dr Drew Hall, Chiropractic Doctor at Hall Upper Cervical Chiropractic
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    5%

    Category Focus

    Telephony Software
  • 3. Office24by7

    Create happy, satisfied and loyal customers
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    Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Communication Automation solutions enable companies t... learn more about Office24by7

    "Fast Service, timely response, and good communication to resolve errors."
    chetan dev
    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    33%

    Category Focus

    Telephony Software
  • 4. CallFire

    Texting and Calling Solutions that Help You Reach More Customers
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    CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers. ... learn more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    16%

    Category Focus

    Telephony Software
  • 5. Asterisk

    Asterisk is a free and open source framework for building communications applications
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    Digium®, Inc. provides Asterisk® software, telephony hardware, and Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) at an affordable price.Asterisk is a communications engine that transforms commodity computers into powerful communications servers. ... learn more about Asterisk

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Telephony Software
  • 6. Vodia PBX

    Our PBX Runs Almost Everywhere
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    Vodia Networks Inc. offers unified communications solutions for enterprises, contact centers and service providers. Vodia's award winning Vodia PBX software includes the most complete suite of business telephony features for on-premise and cloud based telephony systems and services. ... learn more about Vodia PBX

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • 7. MessageBird

    Talk to your customers via Voice, SMS and WhatsApp
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    MessageBird is cloud communications platform offering a suite of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the over complicated space of customer communic... learn more about MessageBird

    Entry Level Price
    $50 Per Month
    Free Trial
    Available
    25%

    Category Focus

    Telephony Software
  • 8. CloudConnect

    EMPOWER YOUR BUSINESS TO RUN SMARTER, FASTER, AND BETTER.
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    CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.... learn more about CloudConnect

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • 9. AVOXI Genius

    Start with a Business Phone Line
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    The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 160+ countries.... learn more about AVOXI Genius

    Entry Level Price
    $7.99 Per Month
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 10. VoIP.ms

    The most ​feature-rich VoIP provider
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    VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to.... learn more about VoIP.ms

    Entry Level Price
    $0.85 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • 11. Justcall

    Cloud-based Phone System For
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    JustCall's Business Phone System has helped 6000+ Brands put their customers first. Set up in 5 minutes. Get started at just $25 per month. Our best in class business phone system boasts these power features: ✔ Virtual Call Center ✔ Office Hours - Handle Availability ✔ Call Center Analytics Dashboard ✔ Share Phone Number ✔ Toll-Free Numbers ✔ Call Forwarding & Monitoring ✔... learn more about Justcall

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    20%

    Category Focus

    Telephony Software
  • 12. Ozonetel CloudAgent

    Transform Your Customer Interactions Into Seamless Experience
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    At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e... learn more about Ozonetel CloudAgent

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.... learn more about Ameyo Engage

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    16%

    Category Focus

    Telephony Software
  • 14. Phonon

    A prompt, intuitive, and personalised IVR
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    Phonon is a pioneer in hosted telecom software technology. Our telecom applications including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs are used by leading enterprises of India. Our customers include leading airlines, banks, insurance firms, travel companies and online services portal. Its IVR is prompt, intu... learn more about Phonon

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • 15. MaxContact

    Self Service IVR
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    MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support and resilience. MaxContact has become one of the fastest growing contact centre specialists in the UK, going from strength to strength. We are so confident we can provide a better overal... learn more about MaxContact

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Telephony Software
  • 16. Softdial Contact Center

    Sytel flagship suite of feature rich contact center applications and services
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    Sytel supplies contact center software solutions on a global basis. The overall product, Softdial Contact Center (SCC) is very open and users and partners can choose which components to deploy. The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Neve... learn more about Softdial Contact Center

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 17. Telemo

    Cloud Communication Product
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    Telemo.io is an AI-driven layer on top of legacy business communication systems to standardize everything with modern REST APIs with AI. Essentially, Telemo wants to be as simple as Messagebird, Twilio, or Plivo but AI will be the driving force for Telemo to transform and help businesses to revolutionize with a few lines of code, any non-technical or developer should be able to get started with Te... learn more about Telemo

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 18. TENIOS Voice API

    Integrate your speech applications
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    A Voice-API - also Speech-API - is a set of functions that allow a software application to initiate and receive calls without requiring the application developer to know details about telecommunication technologies and protocols. API providers like TENIOS interfaces between the software application and the telecommunication provider. The application, in the context of Voice-API, defines how calls ... learn more about TENIOS Voice API

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 19. CallHippo

    Easy to use Phone System with World-Class Support
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    CallHippo is a next-generation business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo i... learn more about CallHippo

    Entry Level Price
    $18 Per Month
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 20. Thirdlane Connect

    Communication Application for Modern Business
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    Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, government agencies, and public organizations... learn more about Thirdlane Connect

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • 21. LoopUp

    One service provider. One management system. One deployment.
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    LoopUp is a premium conferencing solution that makes it easy to host high-quality remote meetings, whether from the office or your desk at home. It's simple to use, doesn't require any training or downloads for guests to join a meeting. LoopUp provides enterprise-grade security so you can know exactly who is on your call and safeguard confidential data. Over 7000 businesses around the world is usi... learn more about LoopUp

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • 22. Zangi

    A Secure Space for All Your Communication.
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    Zangi has fully refused to collect big data. And it doesn’t keep data on any servers, whatsoever. Users are given the flexibility to add additional features and security algorithms to make it their own. Zangi for Business offers top-level security technologies to ensure full data security and even gives the ability to install the app on local servers.... learn more about Zangi

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Telephony Software
  • 23. Ring.io

    Create a call center that delivers an amazing customer experience every time.
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    Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A si... learn more about Ring.io

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 24. Kavkom

    Our telecommunication solutions combined in a CRM Hybrid..
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    KavKom offers Centrex VOIP telephony services and call center software solutions that are easily integrated, easy to use, reliable and tailor-made. All your business telephony tools in a CRM Supplier of VOIP lines, virtual switchboard, geographic number and call center software. The KAVKOM CRM, simple and intuitive software, keeps all the promises of Unified Communication. Result of the coupling o... learn more about Kavkom

    Entry Level Price
    $12.19 Per Month
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • 25. PRO-T-S

    Increase Call Center Results.
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    We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations.... learn more about PRO-T-S

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
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Frequently Asked Questions

Is choosing telephony software solutions a worthwhile decision?

Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls. 

The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.

How does the telephony software work?

A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.

The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.

Who can use the telephony related software?

There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.

The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.

What is the difference between VoIP telephony and IP telephony applications?

The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features. 

VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.

How does telephony system software enhance customer experience?

The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.  

Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase. 

Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.

How Much Does the Telephony Software Cost?

Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24

While exploring the extensive list at GoodFirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.

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