Telephony Software

Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.

What is Telephony Software?

Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry. 

Telephony tools have also curtailed the regional and international call costs. 

What are the Different Types of Internet Telephony Systems?

Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling. 

PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool. 

PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients. 

Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool. 

How to Opt for the Best Telephony Software?

The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.

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List of The Best Telephony System

  • ASTPP

    A Smart TelePhony Platform.
    Visit website

    ASTPP is a smart telephony platform, which is available as an open source and enterprise solutions. Since 2003, it has been catering to customers across the globe. Earlier, it was a powerful open source solution, which was transformed into a smart VoIP telephony platform to offer a set of VoIP solutions and products within a single platform. This smart VoIP telephony platform has an array of Vo... learn more about ASTPP

    "Robust billing system"
    Yazan Inaim, MBA
    Entry Level Price
    Contact Vendor
    Free Trial
    14 days
    33%

    Category Focus

    Telephony Software
  • Bitrix24

    Your company. United. Free. Unlimited. Online.
    Visit website

    Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in the cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign managemen... learn more about Bitrix24

    ""
    Hisham Balatiah, Founder at EIC - Engineers International Community
    Entry Level Price
    $49 per Month
    Free Trial
    N/A
    2%

    Category Focus

    Telephony Software
  • ChiroWebMD

    EHR Chiropractic Software for 21st century
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    ChiroWebMD is the pioneer in chiropractic web development marketing and advertising solutions! We provide you with all your business needs - web site layouts, articles, software and marketing technologies. Our chiropractic EHR solutions allow you to create complete, HIPAA-compliant documentation quickly and easily, so you can spend more time on what matters most in your practice–your patients. ... learn more about ChiroWebMD

    "The platform is really organized"
    Dr Drew Hall, Chiropractic Doctor at Hall Upper Cervical Chiropractic
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    7%

    Category Focus

    Telephony Software
  • Office24by7

    Create happy, satisfied and loyal customers
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    Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Communication Automation solutions enable companies t... learn more about Office24by7

    "Fast Service, timely response, and good communication to resolve errors."
    chetan dev
    Entry Level Price
    Contact Vendor
    Free Trial
    1 days
    33%

    Category Focus

    Telephony Software
  • CallFire

    Texting and Calling Solutions that Help You Reach More Customers
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    CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers. ... learn more about CallFire

    Entry Level Price
    $99.00 per Month
    Free Trial
    N/A
    16%

    Category Focus

    Telephony Software
  • Asterisk

    Asterisk is a free and open source framework for building communications applications
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    Digium®, Inc. provides Asterisk® software, telephony hardware, and Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) at an affordable price.Asterisk is a communications engine that transforms commodity computers into powerful communications servers. ... learn more about Asterisk

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Telephony Software
  • Vodia PBX

    Our PBX Runs Almost Everywhere
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    Vodia Networks Inc. offers unified communications solutions for enterprises, contact centers and service providers. Vodia's award winning Vodia PBX software includes the most complete suite of business telephony features for on-premise and cloud based telephony systems and services. ... learn more about Vodia PBX

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • MessageBird

    Talk to your customers via Voice, SMS and WhatsApp
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    MessageBird is cloud communications platform offering a suite of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the over complicated space of customer communic... learn more about MessageBird

    Entry Level Price
    $50 per Month
    Free Trial
    Available
    25%

    Category Focus

    Telephony Software
  • CloudConnect

    EMPOWER YOUR BUSINESS TO RUN SMARTER, FASTER, AND BETTER.
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    CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.... learn more about CloudConnect

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • AVOXI Genius

    Start with a Business Phone Line
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    The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 160+ countries.... learn more about AVOXI Genius

    Entry Level Price
    $7.99 per Month
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • VoIP.ms

    The most ​feature-rich VoIP provider
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    VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to.... learn more about VoIP.ms

    Entry Level Price
    $0.85 per Month
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • Justcall

    Cloud-based Phone System For
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    JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a u... learn more about Justcall

    Entry Level Price
    $25 per Month
    Free Trial
    30 days
    20%

    Category Focus

    Telephony Software
  • Ozonetel CloudAgent

    Transform Your Customer Interactions Into Seamless Experience
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    At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e... learn more about Ozonetel CloudAgent

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.... learn more about Ameyo Engage

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    16%

    Category Focus

    Telephony Software
  • Phonon

    A prompt, intuitive, and personalised IVR
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    Phonon is a pioneer in hosted telecom software technology. Our telecom applications including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs are used by leading enterprises of India. Our customers include leading airlines, banks, insurance firms, travel companies and online services portal. Its IVR is prompt, intu... learn more about Phonon

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support and resilience. MaxContact has become one of the fastest growing contact centre specialists in the UK, going from strength to strength. We are so confident we can provide a better overal... learn more about MaxContact

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Telephony Software
  • Softdial Contact Center

    Sytel flagship suite of feature rich contact center applications and services
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    Sytel supplies contact center software solutions on a global basis. The overall product, Softdial Contact Center (SCC) is very open and users and partners can choose which components to deploy. The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Neve... learn more about Softdial Contact Center

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • Telemo

    Cloud Communication Product
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    Telemo.io is an AI-driven layer on top of legacy business communication systems to standardize everything with modern REST APIs with AI. Essentially, Telemo wants to be as simple as Messagebird, Twilio, or Plivo but AI will be the driving force for Telemo to transform and help businesses to revolutionize with a few lines of code, any non-technical or developer should be able to get started with Te... learn more about Telemo

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • TENIOS Voice API

    Integrate your speech applications
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    A Voice-API - also Speech-API - is a set of functions that allow a software application to initiate and receive calls without requiring the application developer to know details about telecommunication technologies and protocols. API providers like TENIOS interfaces between the software application and the telecommunication provider. The application, in the context of Voice-API, defines how calls ... learn more about TENIOS Voice API

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • CallHippo

    Easy to use Phone System with World-Class Support
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    CallHippo is a next-generation business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo i... learn more about CallHippo

    Entry Level Price
    $18 per Month
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • Thirdlane Connect

    Communication Application for Modern Business
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    Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, government agencies, and public organizations... learn more about Thirdlane Connect

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • LoopUp

    One service provider. One management system. One deployment.
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    LoopUp is a premium conferencing solution that makes it easy to host high-quality remote meetings, whether from the office or your desk at home. It's simple to use, doesn't require any training or downloads for guests to join a meeting. LoopUp provides enterprise-grade security so you can know exactly who is on your call and safeguard confidential data. Over 7000 businesses around the world is usi... learn more about LoopUp

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • Zangi

    A Secure Space for All Your Communication.
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    Zangi has fully refused to collect big data. And it doesn’t keep data on any servers, whatsoever. Users are given the flexibility to add additional features and security algorithms to make it their own. Zangi for Business offers top-level security technologies to ensure full data security and even gives the ability to install the app on local servers.... learn more about Zangi

    Entry Level Price
    Contact Vendor
    Free Trial
    14 days
    50%

    Category Focus

    Telephony Software
  • Ring.io

    Create a call center that delivers an amazing customer experience every time.
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    Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A si... learn more about Ring.io

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Telephony Software
  • Kavkom

    Our telecommunication solutions combined in a CRM Hybrid..
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    KavKom offers Centrex VOIP telephony services and call center software solutions that are easily integrated, easy to use, reliable and tailor-made. All your business telephony tools in a CRM Supplier of VOIP lines, virtual switchboard, geographic number and call center software. The KAVKOM CRM, simple and intuitive software, keeps all the promises of Unified Communication. Result of the coupling o... learn more about Kavkom

    Entry Level Price
    $12.19 per Month
    Free Trial
    N/A
    20%

    Category Focus

    Telephony Software
  • PRO-T-S

    Increase Call Center Results.
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    We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations.... learn more about PRO-T-S

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • MiCloud Connect

    Business Phone Systems, VoIP, Collaboration Tools, Call Center Software
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    MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration and contact center service. By combining an intuitive user experience with Google Cloud’s proven reliability, MiCloud Connect makes every aspect simple and secure. ... learn more about MiCloud Connect

    Entry Level Price
    $20.99 per Year
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • Channels

    Data-powered Business Phone System
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    Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends.... learn more about Channels

    Entry Level Price
    $15 per Month
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • CALLN

    Cloud Based Call Recording Software & Speech Intelligence
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    We’re a cloud-based call recording and speech analytics platform born in Australia. Providing customers with the tools they need today. Imagining and creating what they need for tomorrow.Every day businesses around the world are underutilising the valuable information that stems from the phone interactions of their two most valuable assets: employees and customers. We give you the power to addre... learn more about CALLN

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • Natterbox

    Global Cloud Contact Center Platform For Sales & Services
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    Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications.Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes a... learn more about Natterbox

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • Noda Contact Center

    An all-in-one software for call centers
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    Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact Center. Noda Contact Center is the company’s own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda’s solution. Among company’s customers are Jaguar Landrove... learn more about Noda Contact Center

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • Sangoma Asterisk

    Build voice, video and text applications with Asterisk.
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    Asterisk powers many applications, including custom IP PBXs, automatic call distributors, conference bridges, voicemail, unified messaging, and more. Discover how Asterisk can power your next-generation communications deployment. Build voice, video and text applications with Asterisk, the world's most widely-adopted open source communications tool kit. ... learn more about Sangoma Asterisk

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Ameyo Voice

    Experience unmatched call quality, intelligent routing and advanced voice.
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    Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises to deliver an omnichannel customer experience. Experience unmatched call quality, intelligent routing, and advanced voice features to improve your CSAT rate dramatically with Ameyo Voice Call Software. Create unprecedented customer journeys with customized IVR scripts, menus, and options. Smart IVR system optimization ensur... learn more about Ameyo Voice

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • SparkTG

    Cloud Contact Center Solution for Businesses.
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    SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG Virtual Contact Center Lite helps you create your brand value and gi... learn more about SparkTG

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Telephony Software
  • ShoreTel Connect

    FAST, EASY UNIFIED COMMUNICATIONS DRIVE EFFICIENCY
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    Eastern DataComm’s NJ VoIP solutions and commitment to stellar customer service mean your business can get through the planning to implementation to expert user stages quickly. Instead of getting bogged down in problem-solving or helping users get up to speed, you can focus on what really matters: increasing employee productivity and revenue.... learn more about ShoreTel Connect

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • MyOperator

    Ensure smooth business continuity with advanced remote communication.
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    MyOperator is cloud-based call management system helping businesses to simplify customer calling experience with an advanced cloud-based call management solution. Why MyOperator is a leading and trusted cloud telephony provider across the globe. IVR number to boost your business customer support system. Call analytical reports for your business. ... learn more about MyOperator

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Comm-unity

    Introducing myHUD Desktop & Mobile for Comm-unity.
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    NetFortris Comm-unity unifies all your communication — voice, video, messaging, collaboration, conferencing, meetings and call center — on one platform that’s easy to use and simple to run. And, we put it in the cloud, so that your team can collaborate from any device, anywhere — office, home or on the go! NetFortris Comm-unity is designed to meet your business communications needs today a... learn more about Comm-unity

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Click-to-Call

    Click-to-Call to Make Phone Calls With a Single Click.
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    With Click-To-Call Solution you can connect with leads, right away, to increase your conversion time. As soon a visitor submits his number we bridge a call between your agent and the visitor (Number registered in NDND are not dialed). These calls are free of cost to your potential customers. An instant calling widget, strategically placed on your website to help you get in touch with leads while t... learn more about Click-to-Call

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Telzio

    The business phone system that has people talking.
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    Telzio Call Flows make it easier than ever to configure features for your phone system online. Telzio features are powerful, easy to customize, and go live instantly. Bring the future of communications to your organization with our business VoIP platform. Enjoy our modern, elegant interface, where you’ll save time and resources on managing your phone system while upgrading your capabilities. Enr... learn more about Telzio

    Entry Level Price
    $250 per Month
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Voxbone

    Local Business Voice on a Global Scale.
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    Make yourself heard instantly anywhere in the world. Whatever the flavor, our global voice network helps you roar louder with just the right sort of business speak. Create instant local presence in the exact locations you need it, straight from the cloud. Go big or go home with instant global scale. The best way to make sure your business is always accessible.... learn more about Voxbone

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Exotel Voice

    Be Heard- Loud and Clear.
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    Exotel Voice is the best way to communicate with your customers. It is personal and is not limited by the language barrier. Here is how you can use our voice products. Control your communication flow with programmable numbers. Get more done with limited resources. Make your calls speak for you. Use our RestAPIs to customise, automate and create voice products that excel on the cloud. ... learn more about Exotel Voice

    Entry Level Price
    Contact Vendor
    Free Trial
    15 days
    100%

    Category Focus

    Telephony Software
  • Optus Loop

    Unify how your business connects, communicates & collaborates.
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    Optus Loop is a cloud-based business VoIP (Voice over Internet Protocol) solution where your calls are made using the internet without needing a traditional telephone infrastructure. Get a scalable phone system with a versatile suite of customer management & team collaboration features. Loop connects with most customer relationship management (CRM) applications. ... learn more about Optus Loop

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Callmaker

    Callmaker is call center software.
    Visit website

    Callmaker offers training via documentation, and live online. Callmaker offers a free version, and free trial. Callmaker is call center software, and includes features such as call logging, call recording, inbound call center, Reporting/Analytics, and real-time chat. Callmaker includes online support, business hours support, and 24/7 live support. Some alternative products to Callmaker include Ame... learn more about Callmaker

    Entry Level Price
    $49 per Month
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Click2Call

    Click2call plugin from velantro.
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    Velantro offers a free Click2Call automation software that enables fast calling right from your computer. Make calls in less than 3 seconds! This will help improve employees’ performance and drive more sales. Only Velantro customers have access to the Click2Call Plugin. Setup is easy, just download the plugin and leave the rest to our tech team. ... learn more about Click2Call

    Entry Level Price
    $29.99 per Month
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Dynamics Telephony

    Accelerate & control outbound calling in Dynamics 365.
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    Dynamics Telephony is the smart way to make lots of sales calls with Dynamics 365. Lower your call handling time. Dynamics Telephony CRM embedded dialler automates the whole outbound calling process. Dynamics Telephony organises the data into campaigns or queues that make sense to your business. Call-back scheduling is automatic for busies and no answers - Never miss an opportunity. ... learn more about Dynamics Telephony

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Call+

    Best calling App. All in one Dialer.
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    Call+ Automatic Dialer. Our optimized software makes your life easy. Saves you and your team time. VOIP, ACD Software, CRM Software, Data Handler, Predictive Dialer, Call Recording Software. Customer Based Digital Solutions for Your Company or Individual All Access. All your work at a single place, Automatic synchronization. Support Desk All queries in real-time. Anytime we are available for you. ... learn more about Call+

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • Zero

    Unified communications for the modern business
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    Zero unites all your enterprise voice, video and messaging into a single, mobile ready, cloud platform designed for the modern workforce. Integrate all your business communications with Zero’s all-inclusive platform. Make and take calls from your PC, mobile or desk phone using your business phone number. Access your voicemail, enterprise messaging system and conferencing service anywhere. Zero d... learn more about Zero

    Entry Level Price
    $10 per Month
    Free Trial
    7 days
    100%

    Category Focus

    Telephony Software
  • Diabolocom

    Solution Center to Contact Cloud Integrated into your CRM and business tools.
    Visit website

    Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres. Thanks to its speed of implementation, its intuitive interface that is fully integrated with the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operation... learn more about Diabolocom

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
  • SnapCall

    Meet SnapCall. Valuable conversations only.
    Visit website

    Visualize and filter all your call recordings. All is one-click away. Save time and listen to each party recordings separately. Assess your team’s performance, customer satisfaction and sentiment. Easily install SnapCall buttons on any type of website and application. With SnapCall you are able to dig into your interactions. Even when the call is never made. ... learn more about SnapCall

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Telephony Software
  • Solgari

    The all-channel, cloud-based, business communications solution.
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    Solgari’s suite of software applications enable all-channel, all-device, all-location communications. Empower your people with access to all the communications and collaboration functionality they need through their desktop and mobile devices. Increasing efficiency, effectiveness and freedom. Includes all the features you would expect from a state-of-the-art, cloud telephony solution including A... learn more about Solgari

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Telephony Software
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Frequently Asked Questions

  • Is choosing telephony software solutions a worthwhile decision?

    Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls. 

    The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.

  • How does the telephony software work?

    A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.

    The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.

  • Who can use the telephony related software?

    There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.

    The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.

  • What is the difference between VoIP telephony and IP telephony applications?

    The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features. 

    VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.

  • How does telephony system software enhance customer experience?

    The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.  

    Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase. 

    Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.

  • How Much Does the Telephony Software Cost?

    Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24

    While exploring the extensive list at GoodFirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.