Bitrix24

4.5 (17 Reviews)|Write a Review|Claimed profile
📍 United States HQFounded 1998

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

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Overview

About Bitrix24

Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs, and forums ensure social-enabled knowledge bases for improved teamwork.

At a glance

Software information

Industries served, licensing and the support Bitrix24 provides.

Industries

  • Accounting
  • Banking
  • Business-supplies-equipment
  • Computer-hardware
  • Computer-software
  • Construction

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone

Training

  • Webinar
  • Documentation
Languages (11)
ChineseEnglishFrenchGermanIndonesianJapanesePolishPortugueseSpanishTurkishVietnamese

Review analytics

What customers report

4.5
Based on 17 verified reviews
Ease of use4.8
Features & functionality4.8
Customer support4.4
Value for money4.3
Integrations3.7

What users like the most

  • The software is capable of performing different tasks at a time.
  • It provides continuous notifications related to the particular project.
  • It contains an alarming system which continuously updates the employees about a particular task.

What users like the least

  • Sometimes the speed of the software slows down while performing many operations at a time.
  • One must update the antivirus subscription annually because this software is susceptible to the virus.
  • Difficult to set up and utilize

What users say

Review Analytics of Bitrix24

Every review is verified through Goodfirms before it's published.

4.417 Verified Reviews
Ease of use (9 reviews)4.7
Features & functionality (9 reviews)4.7
Customer support (9 reviews)4.4
Value for money (3 reviews)4.3
Integrations (3 reviews)3.6
Review Summary
Summarized from 17 verified reviews · Updated September 2026
Bitrix24 is an all-in-one platform combining CRM, project management, communication, and billing tools that users find effective for organizing remote teams and streamlining operations. The software offers extensive features—task management, time tracking, automation, lead management, and integrations—at a competitive price point, with a free tier available. However, users consistently note the platform is complex and requires significant setup time and effort to master, and support has been described as basic. Many long-term users report improved efficiency and appreciate the ability to consolidate multiple services into one system.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Bitrix24
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What reviewers mention most

Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.Verified Review
Posted on Feb 15, 2024

Streamlining Collaboration: A Comprehensive Bitrix24 Review

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

Using Bitrix24 has been an illuminating experience in streamlining collaboration and boosting productivity within our team. The platform's multifaceted features offer a comprehensive solution for communication, project management, and CRM. The intuitive interface makes navigation effortless, while the wide array of tools caters to diverse needs, from task delegation and file sharing to time tracking and client management. The integration of communication channels like chat, video conferencing, and email within a unified platform fosters seamless interaction among team members, reducing the need for external applications. Additionally, the customizable workflows and automation options have significantly optimized our processes, saving time and minimizing errors. Overall, Bitrix24 has proven to be an invaluable asset in enhancing efficiency and fostering collaboration within our organization.

Audrey HodgesVerified Review
Posted on Jan 10, 2024

Bitrix24 has a user-friendly approach to project management and communication which has simplified our daily operations.

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our team faced challenges in coordinating tasks, maintaining efficient communication, and organizing project workflows, Bitrix24 helped us in, enhancing our overall work efficiency. We extensively utilized Bitrix24 for its project management and communication tools. As a team leader, the project management features allowed me to effortlessly create project tasks, assign responsibilities, and set clear deadlines. The visual project timelines and progress tracking features ensured everyone stayed on the same page, leading to a more synchronized and efficient workflow.
AnonymousVerified Review
Posted on Jan 10, 2024

Bitrix24 has transformed the way we operate by replacing multiple services with a single, integrated ecosystem.

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Bitrix24 has been a game-changer for our business, replacing a multitude of services and apps with its comprehensive system that seamlessly integrates various tools and features. In a scenario where we were drowning in different platforms for communication, project management, and document sharing, Bitrix24 emerged as a savior, streamlining our operations and boosting overall efficiency. We utilized Bitrix24 for project management, internal communication, CRM, and document collaboration. The unified platform eliminated the need to switch between different applications, saving time and reducing confusion. As a project manager, I appreciated the ease with which I could create and assign tasks, set deadlines, and monitor progress—all within the same interface.

The CRM functionality in Bitrix24 played a pivotal role in enhancing our customer relations. The ability to track leads, manage client interactions, and automate certain processes significantly improved our sales pipeline.
Rahul SharmaVerified Review
Posted on Nov 24, 2023

Bitrix24 is just awesome software and makes my work so much easier.

Overall rating4.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
I like this software for schedule management, this software is a very useful and powerful tool. No doubt it is very overwhelming at first because of the no. of options and features available in it. but after using it for some time, your working life will become easier than before. all my tasks go much easier than before. making sure all our work and data are secured. Although it is still missing some functions compared to the other tools, this is definitely a very promising platform for organizational collaboration. Keep up the great work! I believe you will get better and better every day.
Amit Raj, CEO and Founder at TheLinksGuysVerified Review
Posted on Sep 26, 2023

Bitrix24 is our primary base of work support

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

We TheLinksGuys use Bitrix24. As a remote-based company, we had to find efficient Workflow Management Software suitable for the different computer operating systems and accessible enough on even a mobile phone. We found success with the Bitrix24 software as our primary base of work support. There is a chat feature that allows all staff to communicate with each other one-on-one. We also split the departments into group chats so they will not clutter the main team group chat. It has a feed akin to a social media homepage that serves as the company-wide notice board. It also has a task management application in it. With this, we track the work of the projects of the teams that have a timeline to be conducted in.

Amit Raj, CEO and Founder at TheLinksGuyVerified Review
Posted on Jul 14, 2023

Bitrix24 has been efficient for us till now

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0

We TheLinksGuy use Bitrix24. We are a remote operation, and finding a suitable task management software has not been easy, and we have currently landed on the Bitrix24 software, which has been a win for us. We have been on Bitrix24 for a while, and it is software that my team uses daily. However, due to us not working on a project at all times, we hardly use the task management features. We mainly use the project and task features for new staff undergoing training or for pending KPI reviews. When we have used those features, it has been efficient. However, we mainly use the platform as a primary base of communication for the entire team, and it has been easy to navigate. We have chat groups for each team as well as a feed that serves as a notice board.

David Reid, Sales Director at VEM GroupVerified Review
Posted on Nov 16, 2022

Bitrix24 is a protected platform to store your cooperative records

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Value for money5.0
Integrations4.0

The document management software that my company VEM Group uses is Bitrix24. My company has been using this software for more than three years. We use this software daily because Bitrix24's schedules let you see an everyday view to get every one of the subtleties and a month-to-month view for a higher perspective. Whether dealing with your undertakings and groups, smoothing out your CRM frameworks, or further developing group cooperation — Bitrix24 has a satisfactory arrangement. with the powers of automation, Bitrix24 can remove a couple of drawn-out undertakings from your timetable and save some time for you. Bitrix instrument suite upholds constant interior correspondence and cooperation.

Steve Anderson, CEO at Junk-Yard-Near-MeVerified Review
Posted on Jul 13, 2022

One can perform all the crucial tasks of the organization with this software

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support3.0
Value for money4.0
Integrations3.0

We Junk-Yard-Near-Me use Bitrix24 as a task management software. It is the most productive software, as you can perform multiple tasks simultaneously over this software. Along with our organization, it is widely used by different other organizations. The software is best known for its multitasking capabilities. However, you can also modify the software according to your requirement. Our company has been using this software for the last seven years. The best thing about this software is its productivity, which is why our company is using it. The operation related to the management performs daily. So, we use the software daily. However, on days of company leave, we do not use the software.

Rakhi Oswal, Founder at EdrioVerified Review
Posted on Jun 21, 2022

Bitrix24 allows us to manage all business activities conveniently and keeps our business naturally going

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support3.0
Value for money4.0
Integrations4.0

We Edrio have been using this CRM software for a long time, probably soon after the commencement of our company. It allows me to complete all essential tasks quickly without making any mistakes, generate accurate reports, and maintain business efficiency to a great extent. As a business person, I understand my company's enormous benefits of CRM software. I use Bitrix24 almost every day for marketing automation, contact/lead management, generation of sales and business opportunities, file management, creation of reports, etc. Moreover, CRM software has a simple user interface, clear call-to-action buttons, and easy integrations with other apps. Therefore, all business organizations with a little knowledge of the internet and computer can easily use it and streamline their business activities from one place.

PaulVerified Review
Posted on May 13, 2020

good software

Overall rating5.0
Good software for managing your remote team. Especially useful now after the COVID-19 outbreak. The soft helps me manage my team, check efficiency, create deadlines and tasks. Helps in detecting slackers. Good luck, guys, with your project.

Capabilities

Bitrix24 features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Project Management Software

  • Alerts/Notifications
  • Collaboration
  • Document Management
  • Dashboard
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Resource Management
  • Task Management
  • Timesheets
  • Workflow Management

Business Intelligence Software

  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Sharing
  • Data Visualization
  • Key Performance Indicators
  • Strategic Planning
  • Trend/Problem Indicators
  • Workflow Collaboration

Live Chat Software

  • Alerts/Notifications
  • File Transfers
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Document Management Software

  • Collaboration Tools
  • Document Indexing
  • Document Retention
  • Document Sharing
  • Document Storage
  • Electronic Signature
  • File Recovery
  • Offline Access
  • Version Control

Reporting Software

  • Automated Reports
  • Customizable Dashboard
  • Data Source Connectors
  • Drag & Drop
  • Financial Reports
  • Marketing Reports
  • Report Export
  • Sales Reports
  • Visual Analysis

Scheduling Software

  • Appointment Scheduling
  • Automated Scheduling
  • Employee Scheduling
  • Online Booking
  • Real-time Scheduling
  • Reminders
  • Reports & Analytics
  • Resource Scheduling

Business Process Management Software

  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Rules Management
  • Collaboration
  • Data Management
  • Process Automation
  • Process Modelling
  • Process Monitoring
  • Reporting & Analysis
  • Workflow Management

Productivity Software

  • Collaboration
  • Database Creation
  • Productivity Tracking
  • Project Management
  • Reports & Analytics
  • Task Management
  • Team Chat
  • Time Tracking

Task Management Software

  • Collaboration Tool
  • Document Management
  • Portfolio Management
  • Progress Tracking
  • Project Budgeting
  • Project Planning
  • Project Scheduling
  • Reporting
  • Resource Management
  • Task Management
  • Team Collaboration
  • Time Tracking

Workforce Management Software

  • Attendance Tracking
  • Employee Lifecycle Management
  • Employee Scheduling
  • Performance Monitoring
  • Skills Tracking
  • Time Tracking
  • Workforce Mobility

Business Management Software

  • Budgeting & Forecasting
  • Document Management
  • Marketing Management
  • Project Management
  • Resource Management
  • Sales Management
  • Time Tracking
  • Workforce Management

Team Communication Software

  • Activity/News Feed
  • Alerts/Notifications
  • Audio/Video Calls
  • Collaboration
  • Meeting Management
  • Mobile Access
  • Real-time Chat
  • Task Management

Portal Software

  • Access Control
  • Collaboration
  • Content Management
  • Document Management
  • File Sharing
  • Records Management
  • Reports & Analytics
  • Search & Discovery
  • Task Manager

Forms Automation Software

  • Access Controls/Permissions
  • Collaboration Tools
  • Drag & Drop
  • Electronic Signatures
  • Forms Builder & Design
  • Offline Forms
  • Reporting & Analytics
  • Task Management
  • Workflow Management

Resource Management Software

  • Alerts/Notifications
  • Capacity Planning
  • Collaboration Tools
  • Project Planning
  • Reports
  • Resource Scheduling
  • Search/Filter
  • Task Management
  • Time Tracking

Lead Generation Software

  • Contact Database
  • Data Import/Export
  • Lead Capture
  • Lead Nurturing
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Reporting & Analytics

Lead Management Software

  • Contact Management
  • Lead Capture
  • Lead Nurturing
  • Lead Segmentation
  • Pipeline Management
  • Reporting & Analytics
  • Sales Tracking
  • Source Tracking

Workflow Management Software

  • Business Process Automation
  • Calendar Management
  • Custom Dashboard
  • Document Management
  • Notifications & Reminders
  • Reporting & Analytics
  • Task Management
  • Workflow Configuration

HR Software

  • Accounting
  • Applicant Tracking
  • Banking and Tax Details
  • Compliance Management
  • Employee Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Reporting & Analytics
  • Self Service Portal
  • Social Recruiting
  • Talent Management
  • Time Management

Project Tracking Software

  • Collaboration Tools
  • Cost-to-Completion Tracking
  • File Sharing
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

Coaching Software

  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Content Library
  • Dashboard
  • Program Management
  • Progress Tracking

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Omnichannel support
  • Performance tracking

Plans

Bitrix24 pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
One price for ALL users included within the plan limit.
Standard$49 / month

Works with

Integrations

Bitrix24 connects with the tools your team already uses.

Media

Screenshots & video